MakeMyTrip India Complaints & Reviews

On 6th December around half-past ten, I booked a return ticket to Colombo on 15th Dec 2009 and 13th Jan 2010. At first the booking was rejected, but I was charged. Fortunately they confirmed my ticket the next day.

Unfortunately I had to shelve my plans for a trip to Colombo. So I made the first call on Friday 11th Dec to Make My Trip Customer Support to cancel the booking and secure a refund. I tried a couple of times but nobody replied.

On Saturday between 7am-8am I was finally able to connect to a CC-exec who told me that the Airlines Office, Air India Express in this case, would be closed and that she would call me later in the day and cancel my ticket as well as give me the refund calculation.

And that was the last I heard that day. Next day, I called them up again in the evening. The 2 - 3 calls being blatantly rejected (Yeah, they attend it, put you on hold, the music is the last you hear. Nothing else), I was able to speak to one Shruti at around 8:30pm. She told me she can cancel my ticket at that moment, but would be able to give a refund calculation. I gave her the nod for cancellation. She then informed me that I will receive an e-mail from Make My Trip regarding refund calculation amount and a confirmation too.

And again that was the last we heard about that.

On Monday 14th Dec 2009, between 2-3pm I gave a call, again, and was answered by one Poornima. She put me on hold and in a few moments they disconnected the call. Now that is when I got curious. So I logged on this site and which I am writing this there are already 57 complaints registered against them.

Shabbir Hussain
http://zahabcreativity.com

Make My Trip Booking Reference ID: FLTINT[protected]
Email registered with Make My Trip: [protected]@shabbirhussain.org

Makemytrip id:ral[protected]
I booked the above e-ticket online 20 oct. via makemytrip.
Last thu (10 dec.) i found that i can not cancel this booking online and i send mail to makemytrip 3 times. up to now i only receive one automail said that "we will get back to you within 24 hours..." on 11 dec. but until today (14 dec.) i get nothing news for this case : (
The boarding date of the e-ticket is: 18 dec.2009, it seems so hard to get refund from makemytrip.

On 6th December, i tried booking an international flight thru' makemytrip.com.
The transaction failed. But my credit card was charged an amount of Rs.9385/-

Calls to their customer care number do not elicit any proper response about refund.

This kind of service will only dimish business flows in the future.

-praneet kumar

I had booked 2 tkts with foll PNR - ZXSXLY, ZXSYG4 thru' makemytrip.com's telephone travel agent. The call was attended by one Mr. Himanshu Handa. I was informed that my credit card would be charged Rs.33000/- per tkt (total - 66000) for both the tkts.
But my credit card was charged 4 times for the following amounts: 22000, 18000, 15000, 80000; total - Rs.135000/-

An extra 69000 was charged for no reason. Also, none of the above charges equal the tkt value of 33000, which clearly indicates that my card has been charged for something else also. On hearing my complaint, all Mr. Himanshu Handa had to say was "this happens sometimes. You'll get refund in 7 days".

I demand an immediate refund of the extra amount charged. Charging credit card without consent of the owner is same as credit card theft.

This kind of behaviour will only taint the name of the business and reduce business flows in the long run.

-praneet kumar

I had booked a ticket from Delhi to Casablanca on the Emirates through Makemytrip.com. Later I cancelled the ticket through Emirates. Emirates said that since I had booked the ticket through a travel agent the money was refunded to the travel agent ie makemytrip.com.

When I spoke to Makemytrip.com they said that there would be no refunds on ticket cancellation.

So this means my money which Emirates returned to Makemytrip.com would not be refunded !!!

What do I do now?

sir,
I have made booking with makemytrip.com on 18th oct'09 for to and fro flight from ahmedabad to delhi. Departing flight on 3rd,nov'09 with Spice jet and the return flight on 5th,nov'09 with Kingfisher red for my parents Mr. Vinod Doshi and Harsha Doshi.The amount for entire booking was Rs. 9024.
When the process of making payment via credit card was midway there was error in connection on the website , i had to redo the entire process again and got the booking done , the booking id was FLT[protected].
On 3rd nov'09 i received a call from Makemy trip, stating that there's duplication in booking for the Ahmedabad to Delhi flight of spicejet due to some error on their side,they inquired about my booking id and said there was another booking id FLT[protected] and are canceling the ticket having booking id FLT[protected].
On 3rd nov'09 night i got suspicious that there can be a duplication in return flight as well. Hence i logged on to make my trip website and cancelled the duplicate booking for the return flight of kingfisher red having the same booking id FLT[protected]. As soon as the cancellation was done i received a message from the company that your refund for cancellation is in process and we will refund Rs. 3995/- and Rs. 2663/- (which is after the cancellation charges ) within 10 working days.
Even i was charged for two bookings on my credit card for amount Rs.9024 and Rs.9246.
After that i had talked with Makemy trip customer care alot many times for refunding amount of Rs. 9246 without deducting the cancellation charges .For appoximately on month the made me run from pillar to post stating our technical dept was looking in the issue and will resolve it, after which i was conveyed that it was not the fault of the website and i will have to bare cancellation charges, for no fault of mine. In the mean time i got a refund of Rs. 2663/- for the kingfisher flight which i had cancelled on the net after deducting the cancellation charges.
For the spicejet flight i am still awaiting the refund . Today on 9th dec'09 after having called atleast 10 times to makemy trip , i am conveyed that they will refund Rs. 2361/- and not Rs. 3995/- which they have messaged me on my cell phone,( i am still holding that message with me).
Kindly help me out from this loss of Rs. 9246/-.

All,

The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner.


I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

I thought it necessary to let the world know of the impression makemytrip has imprinted on one customer and their family and friends. It's a shame that such companies are thriving despite their incompetency and total disregard to the customer whose money they are building their lives off of.

If there are zero changes to your originally issued ticket, you may be fine, but if there is any change, and you need assistance from makemytrip.com, they will most likely put you through hell!!!

Below is my email to Customer Care at makemytrip.com, to which they conveniently decided not to respond or comment on, but I'm not surprised.

[protected][protected]
Dear Customercare (@makemytrip.com),

I am providing you feedback on my experience with the makemytrip[protected].

I had purchased a round-trip ticket from makemytrip.com for my mother to travel from India to visit me in the US. On the day of her originally scheduled return (Dec 2, 2009) from Portland (PDX) to Vishakhapatnam (VTZ), all her flights were confirmed. At the time of check-in at the PDX airport on Dec. 2nd, we were told at the ticketing counter that they were unable to view or print the ticket due to the following message on their computer: "9W ETKT - Display restricted by 9W".

The ticketing agent told us that the ticket needed to be "re-issued" and they needed a "new e-ticket number" to resolve the issue. They called makemytrip.com and I also called makemytrip.com separately to request the same. We had about 2 hours before the flight departure, but unfortunately the makemytrip folks did not reissue the ticket as requested and my mother missed the original flight. There was another flight a couple hours later the same day and I hoped that we could get a new eticket number at least by then, but again makemytrip folks failed to do that. In the process, to my amazement, while most others were relatively polite, one of the female representatives at makemytrip actually hung up the phone on the ticketing agent in frustration! The effect of this incompetence was not on the ticketing agent, but on the customer - my mother. After several hours on the phone and after missing the 2nd flight, I requested the tickets be reissued for the next day and was clearly told by them that they will provide me the new e-ticket number.

We went home and I was on the phone with makemytrip.com for several more hours the rest of the day, asking for the reissued ticket and the new eticket number. In the end, the schedule was changed to the next day with LH752 waitlisted, but I was provided with the exact same e-ticket number as the one that had caused the issue in the beginning. The next morning, before heading out to the airport I asked them and they confidently said that there will be no issues and that I should go to the airport and then check-in, rather than attempting to check-in online at home. I reached the airport a couple hours earlier than the flight again. To my disappointment, the issue from the previous day was still not resolved. The ticketing agent again clearly stated that they needed a new e-ticket number. I passed on this message again very clearly to makemytrip folks, but unfortunately despite repeatedly mentioning that my mother is old and traveling on wheelchair assistance, and couldn't stay legally in the US another day, they still did not issue a new eticket number and she again missed the scheduled flight. I then asked them to let me speak with their supervisor, but they wouldn't let me. Finally, after much more time, one of the supervisors called me gave me a new e-ticket number for a different flight the same day. This resolved the original issue and the ticketing agent could now print the ticket. However, the time between the connecting flights in Frankfurt was not enough and my mother missed the connecting flight from Frankfurt. She had no choice but to be seated in wheelchair with no food or any other assistance from the airline for another 24 hours. On top of that, when she reached Shamshabad, she was asked to pay for the ticket to VTZ 'cause they couldn't find her reservation. I called the airlines directly and got this resolved in the end.

The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner. I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! What the supervisor did after 28 hours is what should've been done right from the beginning. Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

[protected][protected]

THIS IS TO INFORM U THAT I WAS PROMISED FOR FIRST CLASS AC FARE FOR FOUR PASSENGERS TO ANY DESTINATION IN INDIA BY THE MAKE MY TRIP AGENCY. I PAID AN AMOUNT OF Rs 5999/- FOR THE MMT HOLIDAY SAVER PROGRAM THAT I RECEIVED ON 31st OCTOBER 2009.OVER THE TELEPHONE I CLARIFIED FROM THEM IF IAM SUPPOSED TO PAY ANY MONEY APART FROM THIS AT THE TIME OF BOOKING .THEY TOLD ME ,NO.THIS IS THE ONLY AMOUNT I HAVE TO PAY.BUT WHEN I RECEIVED THE VOUCHER AND I WENT THROUGH THE TERMS AND CONDITIONS WHICH WERE NOT TOLD TO US OVER THE TELEPHONE I REALISED THAT THERE IS LOT OF DISPARITY IN WHAT THEY TOLD AND WHAT ARE WRITTEN IN THE TERMS AND CONDITIONS.I HAVE BEEN TRYING TO SPEAK TO THEM SINCE THEN BUT THE CUSTOMER CARE PEOPLE ASKED ME TO WRITE TO AN EMAIL AS THEY THEMSELVES WERE NOT AWARE OF ANY THING. BUT INSPITE OF REGULAR REMINDERS AND WARNINGS THEY ARE NOT REPLYING MY EMAIL.THEN THEY ALSO SAY THAT THE PERIOD BETWEEN 20 DEC AND 25 JAN THIS OFFER CANNOT BE AVAILED ,THEN WHY ARE THEY INCLUDING THIS PERIOD IN THE PROGRAM.THESE WERE THE HASSLES IAM FACING.THIS HAS DISTURBED MY LIFE TOTALLY.IN MY BUSY SCHEDULE I HAVE TO DO THIS EXTRA WORK OF TRYING THEIR NUMBER AND THEN WRITING EMAIL TO THEM AND THEY DON'T EVEN BOTHER TO REPLY MY MAIL EVEN ONCE.ONLY AUTOMATIC MAILS ARE COMING WHICH ARE NOT PROVIDING ANY SOLUTION.
MY REQUEST IS THAT THEY SHOULD REFUND MY WHOLE AMOUNT WHICH THEY TOOK FROM ME AND KEEP THEIR PACKAGE WITH THEM .IAM NOT INTERESTED IN THEIR PROGRAMS ANYMORE BECAUSE IT IS BASED ON FALSE PROMISES.

Dear

My name is Pradeep Vasudevan. I booked a couple ticket + Hotel combo offer on Makemytrip.com for 28 Feb 2010 which included airfare and hotel charge which came around 18063.

Destination: Lucknow to Goa
Booking ID: FPH8315628
Booking Date: Dec 7, 2009

When I completed my booking I realised that my name was appearing twice for the airline and hotel booking. I mistakenly skipped the option where I had to fill up the second passengers name. So the system took my name as the default and both the tickets were booked on my name. The system should not have allowed me to book the ticket if I had not put the second name or atleast should have shown an alert.

As I had to travel with my wife, and the ticket not having her name would not allow to travel with me. My name was appearing twice in the list. In vain I contacted Makemytrip customer care telling them that my name is appearing twice and I need to change it. They said this cannot be changed. So, I was asked to contact indigo and spicejet airlines. But the airlines refused to change the name as it was not there policy. But the itinery clearly showed my name twice. How can one single person travel twice in the same plane?

So, I was routed back to MakeMyTrip.com. This episode took one hour and finally the customer care told me that as this is a combo offer I would have to cancel the flight and hotel booking together. I was charged around Rs 4250 as charges for not putting the second name.

I beleive this is totally a fraud being done with consumers. The system should be designed in such a way as to avoid these irregularities. It should have alerts telling the customer to put the second passengers name or it shoud not proceed further.
Because of this flaw in the booking system I have lost valuable hard earned money.

If I can get my this amount reimbursed and the website corrected. It would be a great help to me as well as to others who use online booking systems.

Thanks and Regards,

Pradeep Vasudevan
[protected]
[protected]@inbox.com

COMPLAINT AGAINST MAKEMYTRIP.COM AND

SHIFTTHOUGHTS CONSULTING



Dear Sir/Madam,

1. I was offered a holiday booking from makekytrip.com under the Great Indian Festival Offer by Mr Rakesh Kumar Mittal and Mr Kshitij of Shiftthoughts Consulting on 17 Nov 2009 vide transaction ID – 6422 and promised a holiday package as follows:-

(a) Destination - Goa

(b) Duration – 3 Nights and 4 days

(c) Accommodation – Five star/ four star hotel

(d) Transportation – Pickup and drop from/at airport/ railway station and one destination visit daily.

(e) Travel – AC First Class Ticket in train for husband & wife and two kids from home station to destination (will be provided by company)

(f) Food – Breakfast, lunch and dinner on all days

(g) Other benefits as given in coupons and covered under offer.


2. An amount of Rs. 7720/- (Rupees Seven Thousand Seven Hundred and Twenty Only) was charged from me under the offer. I was told that I have been selected among thousands of customers for this special offer as a special customer and the package actually costs more than Rs. 28,000/- to company but is being offered to me on concessional rates because of selection as a special customer. I was told that the offer will be available to Goa even in the last week of December and there will not be any additional/ hidden charges other than what has already been charged from me. I was also advised to book my holiday once I receive the welcome pack.



3. I received the welcome pack on 02 Dec 2009. When I contacted the numbers provided in the voucher to book my holiday, I was told at first by Ms Monica and later by Mr Ajai that there is no such offer admissible to me and moreover no bookings can be made through my vouchers between 20 Dec to 25 Jan. I spoke to Mr Ravi of makekytrip on 04 Dec, who assured me that my case will be addressed within a day or two, if not my money will be returned. Later in the day, Mr Kshitij of Shiftthoughts contacted me on phone and informed that accommodation is available in Hotel Park Plaza at Goa and my booking can be made.



4. I have not received any further communication in this regard till now. I request you to please expedite my booking as me and my wife have already got our leaves sanctioned from 23 Dec to 31 Dec 2009 and a booking in between these days only will suit us. Please also address the areas of such ambiguities to avoid unnecessary litigations at consumer court and innocent customers should not feel cheated. Please inform me expeditiously about my booking or refund. Thank you.



Shailesh Sharma

Lucknow. Mob-[protected] email - [protected]@gmail.com

07 Dec 2009

Hi,

I have booked ticket from Mumbai to Melbourne on 9 November 2009 through Make My Trip,and while booking one of the employee swiped my credit card twice,and he promised me that I will get the refund for the amount in 10-12 working days,its more than a month now since I have done the booking,and I have not yet got my refund of Rs. 21970(ticket amount) and my cashback amount of Rs.1000.

I am following up with them since then,but they are just telling me it will be done,but nothing is done yet.


Thanks,

Muskan

We bought shiftthought voucher which can be used for domestic holiday travel by paying Rs 6500. Following are thed details

Voucher Number: 001060 (MMTSTJUL6k)
Name of the Buyer: Nivedita Roy

They told that availing this, we can redeem this voucher for booking upto 9000 Rs. Their agent also repeatedly told us that this voucher can also be used for air travel booking. Now when we tried to redeem the voucher for air travel booking they are denying the fact and saying that the voucher can be used only for hotel booking. I request to lodge complain against them and aware the customer not to fall in their trap.

Below is the chain of mail floated between us


On 12/3/09, nivedita.[protected]@wipro.com <nivedita.[protected]@wipro.com> wrote:
Hi,
As per the mail mentioned below I request you to take up an action immediately or I will be forced to drag the case to the consumer court.Its really shocking that a reputed association like Make My Trip is playing such games with the regular customers.As intimated to you before also that your representatives has been continuosly communicating me the same thing that I can use the voucher for both hotel as well as air tickets. Now when I am planning to use the same they are telling me a different story that I can use it only for hotels.And the funniest part is that one day before they told i can use the voucher for both hotel as well as air tickets and next day the new story.I request you to educate your representatives well ahead before selling such vouchers so that the innocent customers doesnt feel traped at the end. I dont know why this sort of big communication gap among the representives but I cant delay my holiday plans because of your mistake.I am really depressed with the sort of cheating you are making to your regular customers and request you not to test my patience anymore.
So either you book my holiday plans accordingly along with the fare or reimburse my entire amount asap.I want a quick action as I dont want to pay for your mistakes and above all the flight prices are going high everyday.

Thanks And Regards
Nivedita Roy




[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tue 01/12/2009 19:17
To: [protected]@shiftthoughts.com
Cc: Kusum Lata; NIVEDITA ROY (WT01 - BANKING & FINANCIAL SERVICES); [protected]@shiftthoughts.com
Subject: Dispute over usage of shifthought voucher




Hi,



We bought Shiftthough Voucher by paying Rs 6500 (approx). The details of the transaction is as following



For your reference Voucher Number: 001060 (MMTSTJUL6k)

Name of the Buyer: Nivedita Roy

Credit Card used: [protected]



At the time of selling, your representative told repeatedly that this voucher can be used also for Air Travel Booking.



Since yesterday I am trying to use this voucher for my upcoming vacation. I talked to various people on your toll free number and no one is having any clear idea about the usage of this voucher. Till yesterday I have been told that I can use this voucher for air ticket booking as well but today I have been informed that I can not use this for air ticket booking and it is only meant for hotel booking.



As a responsible merchant, I request you to go back and listen to the conversation which your representative had with us in which he repeatedly told that we can use this voucher for air travel booking as well. While explaining the terms and condition also he emphasized again and again that this voucher can be used also for air ticket booking.



I am unable to understand now, is this thing happened by mistake or this has been done intentionally as a market strategy of selling this voucher more and more.

In both the case we are the sufferer.



I am sorry to say, in this circumstances and terms and condition which you are imposing on us now, we do not want to use this voucher and we want full refunded of our money. If you still want us to use this voucher then as it has been explained to us by your representative while selling this voucher, we want to use it for air travel booking as well.



And in any case if you feel yoursel[censored]nable to fulfill this request, I will be forced to take this matter to consumer court.



I am expecting a prompt reply and a quick action because I don’t want my vacation planning to be hanged.



Yours sincerely

Prashant








[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.[protected]@makemytrip.com]
Sent: Tuesday, December 01, 2009 6:05 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly re-check the terms and condition of the voucher as this voucher would be valid only for domestic holidays excluding air travel.



We apologies for the inconvenience caused.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.[protected]@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tuesday, December 01, 2009 5:11 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Dear Kusum,



I think, I am not making this clear to you. I bought this voucher paying Rs 6500 not to spend it on my luxury.

As you told in your mail, if I have to use the online booking services why for God I would have called you. I called you because I wanted to use this voucher.



While selling this voucher your representative did not make this clear that if we are going to use this voucher, your company will be selling the ticket on higher prices neither this is mentioned in the voucher any where.

Do you understand the fact that by doing this, your company is committing a crime of fraud of cheating me.



Kindly give me the direct contact details of the person (your manager or anyone) who is responsible of handing this Shifthought voucher encashment.



Kindly do this at your earliest,



Yours sincerely

Prashant




[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.[protected]@makemytrip.com]
Sent: Tuesday, December 01, 2009 1:36 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly note that we have cross check with the concern team and like to inform you that deal is available for online booking only. We request you to kindly book the same online on makemytrip website.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.[protected]@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tuesday, December 01, 2009 12:07 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Hello Kusum,



I need to book the tickets ..can you please let me know what is happening ….



Prashant






[protected][protected][protected][protected]

From: Banchhor, Prashant
Sent: Monday, November 30, 2009 8:07 PM
To: 'kusum.[protected]@makemytrip.com'
Subject: Flight fare discrepancy in kolkata to Dibrugarh return journey



Hello Kusum,



As per our discussion, I am sending you the details, the trip_details.JPG tell about the total fare and the final_charge.JPG is the visa verified stage after which the tickets get booked. Looking into it you can clearly see the discrepancy in two fares which you told me and which your site is showing me.



Can you please resolve this issue and contact me at your earliest.



Thanks,

Prashant

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Keep Walking......
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I am highly unsatisfied due to the services and level of loyalty being provided to the customers of makemy trip for the above mentioned tickets I booked my honeymoon travel Bali and Manyasia, my flight had to depart from Delhi Airport at 23.35 hrs at night on October 3, 2009. But in the morning called at the customer care help line of Malaysian airline and got to know that my flight from KLIA to Bali MH-851 cancelled and converted into MH - 853, as I was already suffering due t reducing platelets count and was not able to do with the mentioned flight and due to the same reason i had to cancel my entire trip. initially they kept of assuring us and know they have offered me to take the amount 20,000 out of the Hotel booking of 50,000 approx and according to them the airline can extend my tickets to Jan 15, 2010, which is useless for me I need full refund for my travel including entire hotel booking, I booked my entire package including Airport Transfers, Sightseeing, Tours, 3 Dinners all 8 night Breakfast, and i have not availed anything, they are charging me 30,000 out of 50000 of my entire tour, the maximum amount which the Hotels can charge is 1st night stay, Till now i as was pursing the same through my agent makemytrip.com, for my refund of my package amount from you and the response from their side is that you can extend my tickets to January 15,2010, it is highly unacceptable, i can't do with it as my entire trip got spoiled because of this and now for me it’s not possible to use it as I am involved in CWG Delhi 2010 and it’s not possible for me go anywhere till next year. Hence I would request you to process my full refund. Although.
I expect my full airfare refund from Makemytrip.com for my tickets and Hotel booking mentioned above.

Regards
Devesh Kalra
+91-[protected]

No:1 fraud website... people please please do not use this website to book ticket... till now i did not get the reponse for my email & complaints this is my incident happend to me...
Due to lack of time for transit flight (one hour time) transit flight to mh-9191 from kul, i have missed the flight and there is no one to help me over there in kl airport. (one of the biggest airport – kuala lumpur)

In the make my trip website, i have booked the air ticket from penang to chennai in malaysian airlines. the ticket details mentioned as pen – kul mh1133 (6.40 am – 7.40 am) and kul – maa mh 9191 (8.40 am – 10.00 am) with one hour transit time in kul, but this connecting flight is operating by jet airways and they have not mentioned in website or in e-ticket.
When i get down kl airport (pen-kul) i rushed to malaysian airlines counter to collect my boarding pass mh9191, but they told this is jet airways operating flight and again i rushed up with my luggage & hand luggage i went to jet airways counter by 8.10 am and there is no one in the counter when i enquired about them they told its already closed, you go & enquired in jet airways office, went to jet airways office and asked they told this is not our mistake and you have to be in time at least 1.50 before but i do not how you this idoit have issued me the ticket with one hour transit time?
Malaysian airlines & jet airlines not interested to change my ticket also to come back india and again i have booked new ticket to come chennai.

Dear Team,

I booked ticket from Delhi to Lucknow from Make my trip booking reference number FLT[protected] worth Rs 3487 on 28/11/2009.

however, money got debited from my account without providing ticket, when i called up customer care to confirm the status, i was told that same will be refunded to you with in 2 days which is not been given to me.

01st Dec 2009 - I called up again to confirm the status and i was told that same will come to your Back account by end of the day.

02nd Dec 2009 - I called up again when my call was disconnected.
02nd Dec 2009 - I called up and was on phone for almost 35 minutes.
02nd Dec 2009 - I called up 03rd time to ask for refund and check the status but I was told that it will take another 3 - 4 working days. when i talk about customer service my call was disconnected.

Kindly look in to this and take appropriate action.

I booked tickets via flt[protected] for 2 adults 1 child and 1 infant for lucknow delhi kingfisher IT 205 on 23-11-09 and paid via credit card for Rs 11948. In morning I took printout with the following airlines pnr No
LFCQXP for akshay and Shankuntala
GNJMRR for Rajni and Arav
How ever on reaching airport we were told that the travel agent MAkemytrip has cancelled the pnr GNMRR for Arav and rajni whereas we were neither informed by yourself through email,sms or call that you have cancelled the said tickets. Then I ahd a talk with your helpline number [protected] with some lady who further put me across with Mr Mayank who agreed for the mistake committed by Makemytrip and said that he would get back by evening with the clarification and refund/compensation. This is a clear case of cheating and forgery. I had to spend Rs 7060 apart fron Rs 11948 payment made to yourself for the last minutes ticket at kingfisher airlines counter.
The worst part is that despite my mail no one has contacted me on cell to get the things clarified. The Lady Mrs Shankutala is a high BP and kidney patient and Arav is an infant. So the mental trauma caused is of immense nature. as I feel that MAKEmytrip company has cheated me and indulge in forgery by getting the reservation cancelled from Airline.
V S Chandola
[protected]

Dear Sir,

Ref. Booking id : IN0910B08790

I had travelled on a holiday package recently thru makemytrip.com. This was my first trip thru MMT. I experienced problems during most part of my trip in terms of poor hotel accomodation against what was commited while booking/payment, uninformed waiting time during hotel check-ins, lack of cooperation from local contacts provided by MMT, long waiting/hold time while making phone calls for help to MMT, lack of information on escalation contacts at MMT, package itinerary was not followed, etc.
On returning to Blr, I had written a detailed email about my concerns and also requested for refund for the amount that works out as difference on what was promised and paid for and what was actually provided by MMT.
Adding to my frustration, no one has acknowledged my email even on sending repeated reminders while they commit a response within 24 hrs in their auto-reply. I could speak to one of their agents who did my booking. While she promises follow-up with their team, I am not confident of any support from them as I have not recd. any acknowledgement/callback from their side. As I am not finding the right escalation contacts from MMT, neither their staff allow us to speak to their management staff, I am using this forum to help me get attention on this issue and help me with the requested refund.

Sincerely,
Raja

I wanted to avail the prize which I won in make my trip.However, today i was told that my prize was "valid for certain period" and that MMT wont be able to give me the same. I would like to bring to your attention that this information was not brought to my notice earlier and i was told in Feb'09 that i would be able to avail of the prize by Dec'09. Additionally, my prize was worth about Rs 4.5 Lacs but i was also ok to taking the Egypt trip which is about Rs 1 Lacs only.

THIS PEOPLE ARE CHEAT .Never trust them

Shilpa

I have booked ticket thru makemytrip.com (booking number 4YXHYP and 4YNKVA) travelling on 4th December. In late October, I received an email providing revised schedule. I sent email on 31st October because with the revised schedule, I found some issues (listed below).

1. I have 2 hours and 30 minutes between arrival at LGA airport in NewYork and departure from JFK airport NewYork. In 2.30 minutes, I have to come out of LGA with luggage, change airport (from LGA to JFK) and check in for international flight at JFK. Even if flight arrives ON TIME at LGA, this is going to be a problem.

2. One segment of flight is missing (for booking number 4YXHYP). My return flight starts from Hyderabad, which was originally starting at Ahmedabad, India.

3. With new schedule below (4YXHYP), arrival on JFK is at 7.20 am and flight from LGA to CHS is on 8.45 am. Within this 1 hour and 25 minutes, I have to come out of the flight, do immigration checkup, take luggage, change airport and check in at LGA. Make mytrip.com gave me some option of evening hours when I called, but I requested to put me in earlier flight (timing nearly close to my original schedule). I was told to send my original iternary, which i emailed to them. Todate, no action.

As I did not receive reply, I called Makemytrip. Everytime, I was told to wait for 2 days or 3 days. After the time frame completes, I called again, same reply. Thankfully, last week I received phone call to wait till Wednesday (Nov 16). However, after that I received email mentioning to call them as they have some options for me. When I called, I was told that it is Sunday, and they can not do anything.

Everytime, I was reassured that this issues will definately taken care of, as it happened due to change in airline's schedue. However, I don't when.

I would respectfully request if someone can help in this matter.

Hi,
We had booked two roundtrip tickets on 6th november at MakeMyTrip for Delhi-Udaipur sector for 29th November with booking id Booking ID -FLT[protected]. The cost of the first ticket was[protected]+4614)/ while the second ticket was at[protected]+4869). When inquired as to why the tickets were differentially priced (for taxes as well!), the cutomer support told that the two tickets belong to Different Classes although they are both in the Economy Class!. I couldn't make any sense of it and got the second ticket cancelled which costed me Rs.2300.
I also couldn't understand that how two websites for the same flight could charge different taxes for the same flight because later i checked on Travelocity that the same ticket was costing 4300 there (my big blunder ....please don't book on makemytrip!) with half the taxes that were charged at Makemytrip.
I am attaching the same ticket here. Taxes on Travelocity are 2500 lesser than Makemytrip.


Outbound Delhi (DEL) - Udaipur (UDR)
JET AIRWAYS logo JET AIRWAYS
9W2207
Departs: Sun 29 Nov 09 05:45
Arrives: Sun 29 Nov 09 07:45
Economy - 1 stop - Total travel time: 02 hrs 00 mins
Inbound Udaipur (UDR) - Delhi (DEL)
JET AIRWAYS logo JET AIRWAYS
9W2013
Departs: Mon 30 Nov 09 07:40
Arrives: Mon 30 Nov 09 09:45
Economy - 1 stop - Total travel time: 02 hrs 05 mins
Flight icon 1 × adult fare @ Rs 4,113 (inclusive of Rs 3,908 surcharges and fees) Rs 4,113
1 × Average Booking Fee per pax @ Rs -50 Rs -50
Change Flight | supplied as an e-ticket
Flight price: Rs 4,063