MakeMyTrip India Complaints & Reviews

Dear Sir/Ma'm,

The complete details Regarding my issue are Mentioned in Trailing Mail, and in brief my complaint Summary is:
I received a call from your Mentioned Outsource Company, Regarding a Voucher Scheme Package, and they promised to deliver the same within 21 days, but they failed to Deliver the same with unspecified reason,Besides this I made Regular calls for 2 months to Remind them about their commitments, but no one picked up the call.This no was given by their team member as Customer care helpline of Make my Trip who Ringed me first time with the offer[protected], and In spite of Several calls they have not Responded my mails,I also reminded Make my trip team and the agency too,I can forward the complete details of my credit card transactions and detailed mail exchange over this issue, I request you to pl intervene ASAS so that the issue is resolved and my money is paid back also in future they should not be able to cheat innocent common people.

Thanks & Regards,

Supinder jeet singh

Dear Sir/Madam,

On 14.01.2010 i was booking an airline ticket on www.makemytrip.com for Delhi-Blore-Delhi trip(details mentioned), thru SBI ATM cum debit card(Maestro card).After making the final payment of Rs.6560/- thru the Debit card,there was some "server error" dispalyed.The ticket was not booked , however the money got deducted from my account.The details of the Bank n the flight is mentioned below:

Flight details:
13.03.2010 Indigo Flt 6E121 9:15 hrs
17.03.2010 Spice Jet Flt SG229 16:40 hrs

A/c details:
State Bank of India A/c no-[protected] card no[protected]

Kindly arrange to get the money reversed in the account ASAP


Regards
Akanksha Gupta
[protected]

i have booked the ticket with the help of make my trip on 2 january 2010 from Delhi to Jammu,but while payment procedure my transition failed by pnb debit card,my account number is [protected].

Hi,
hi my MakeMyTrip Booking ID -FLT[protected]
details:
Airline : Kingfisher Class
Sector : CCU-BLR
Flight : IT-3434
Date of Travel : Wed, 02 Dec, 2009

For some paper ticket related issue i canceled my ticket, and as per discussion with makemytrip customer care, i send all documents.
After that i got a sms and call from you, i will get refund of Rs 3809 and this amount , i will get with in 10 working days
But till now i am not getting my refund money.
after that i have send 4 email to [protected]@makemytrip.com.
whenever i send email, within 24 hours i get a call for customer care and tell " i will get back to you within 48 hours"

For last 2 years i am using this site for flight booking. and i was satisfy with makemytrip service. But this is very bad experience with makemytrip.

Regards
Moktarul

I booked the hotel from Make My Trip through phone and the executive Paras booked my hotel for Mahabaleshwar. When I tried to confirm the booking from Hotel, they said that they are completely sold off and MMT can't give you the confirmation number. When I got back to MMT they insisted that booking holds good, but I insisted and asked them to check with the hotel, then they got back and confirmed that yes, its a wrong booking from their side.
Now, the question is...how can they book hotels when they do not know about the availability. If I or in that matter anyone reaches hotel on the said date and finds that his/her room is not booked then it will be a great shock and where will he go with the family.
I asked them to give me another booking, they asked me to wait for 24hrs. This is ridiculous.
Bad experience with these people. Will never suggest anyone to get the booking done from them of any type, because it will be a great risk for your travel plan (flight, hotel, taxis etc.)
I thus request the concerned authorities to look into and get my complete dues over and above the actual cost incurred because of the problem i faced

Dear sir/madam,
Reference is made to tele promotion from makemy trip on 11th Nov 09, wherein I was offered certain discount vouchers from the company on a payment of Rs. 7719.90/-. Though the delivery was to be made within 21days, I have still not recieved these vouchers. Thereafter on 31 Dec 09 I had requested the company to cancel the transaction on the grounds of non receipt and refund the amount which had been deducted for the same from my credit card. Reference is made to the telephonic conversation regarding the same with company rep Ms Neha on 31st Dec 09. A complaint on the same issue was e-mailed to the company 0n id [protected]@shiftthoughts.com. on 31st Dec 09. No positive endevour has been undertaken from the company side to refund my legitimate due which has been debited from my credit card account. Due consideration may also be given to the number of STD calls which I had to make to reach the company rep regarding the same
Regards,
Srinath

I Booked a Flight ticket for the following date, from Pune to Delhi, on 5th Jan 2010, using the website for Make my trip.com
Make my trip Booked me a Unconfirmed Ticket from Pune to Delhi, by Indigo Airline
And a Confirmed Booking from Delhi to Ranchi, by Indian airlines.
On calling Indigo Airlines, I found there was no reason from Indigo airlines for not confirming the Flight, They said, Make my trip needs to confirm the booking, which they never did.
On top, none in the Make my trip Call centre was able to fix the problem, and always ended up keeping me on Hold over the phone for Hours, with no end result.
I even got an Email saying, that the Make my trip representative is trying to get in touch with me over the phone and I am not responding. And this was a big fat lie. Why should I not respond to a call, after I have paid 13,000 Rs using my Citibank creditcard.This transaction was confirmed to me over my cell phone and email from Citibank.
Now I am being told that Indigo flight fare will be reimbursed, but Indian Airline flight fare will be deducted.
How can I be charged for the 2nd or connecting flight , when Make my trip never confirmed me the 1st flight ticket? How does make my trip expect me to take a flight from Delhi when I am still sitting in Pune.Make my trip is supposed to co-ordinate with both the airlines and get me a result.

While booking my ticket on MMT through my mobile, after giving the credit card details i got the message "sorry for the inconvenience, your payment could not be fulfilled successfully". So thereafter I went and made my booking on internet. To my surprise I have now got confirmation of both the bookings on my email. On talking to your customer care, no positive response has been recieved. The bookin ID of ticket booked thro'...

My sister had booked a flight from Kolkatta(CCU) to San Fransisco(SFO) using Makemytrip website. This wasn't a direct flight. She had to go to New York(JFK) via Delhi in Air India(AI-101) and then take a connecting flight from JFK to SFO.

However, her AI flight got delayed by about 14 hours and hence she reached late by 14 hours in New York. Upon enquiring about the connecting flight, she was informed by the AI people that the next flight that could be arranged was some 4 days later. Since, she couldn't wait that long, she had to make different arrangements to reach SFO.

Now, when we are asking for a refund from Makemytrip, they're harassing us and delaying the process unnecessarily. Every time we call the call center a different executive picks up the phone and upon being explained about our plight, seeks minimum 24-48 hours of time to get back to us, which they never do.

Am thinking of taking a legal action against them. Can anyone help?

refund of cancelled ticket not received

i booked a flight ticket on 18th May 2009, from AHMEDABAD to KOLKATA travel date 15th Nov 2009, through make my trip.com.i cancelled my ticketFLT[protected], on 6th Nov 2009.it was said from their side that refund would reflect on my account in next 7 business days but so far ten(45)days have passed and i am yet to receive my refund....

i dont know is it company policy to use customer's money?

sagar kotak

This is to bring to your notice that, we had a bad experience by opting for Make my Trip as our travel agent. The problem started at the booking stage itself. We had booked for your package tour to Kerala (Hills and backwater). After we made the payment, our vouchers came in batches and that too after several calls and reminders. Calling your customer care is a pain as we need to repeat the same things to different persons. The person booking did not take any responsibility or follow up. The problem doesn’t end here it just gets better.
When we arrive at Cochin station, there is no pickup for us. When we contacted the customer care, we got the response - “Our Hotel booking reps only come by 9 AM, so we can’t help”. The land line no. given of the taxi vendor was of no use, as no one picked up the phone. After several calls we managed to speak to one Mr. Ravinder Kumar who claimed to be a supervisor. All this while I and my wife were waiting outside Ernakulum (Cochin) station waiting for our transport to the hotel. Finally one cab came and we thought we were on our way, but no such luck. The driver said the car has a flat tire and needs to be changed. We finally started at 11 AM instead of 7 AM from Cochin to Munnar. As a result we lost valuable holiday time.
On reaching Igloo Nature Resort another disappointment awaited us. While booking for the trip Ms. Rajneet Sohal had insisted upon taking the Igloo resort claiming it to be far superior to the Misty mountain property. I had seen both the websites and was very much interested in Misty Mountain. She claimed that Igloo had a better location and view; also the rooms were better in Igloo. I took her word for it and ended up with further disappointment. The hotel is good 10 km before Munnar. It is not even on the route to Munnar and is actually a big de-tour. The resort is in a secluded village way below the Munnar hills. It has no tea plantations around it. While misty mountain has a much better location and a definite better choice. I felt cheated by Make my trip. I have a strong suspicion that Igloo resort is giving a bigger incentive or discount to ‘Make my trip’ to book people at this place. This resort claims a rack rate of 4000 rupees, which is a joke considering its location and lousy food.
I am also surprised that no representative, manager, Ranjeet or Ravinder bothered to check back with us, about our trip. I myself am from hospitality industry and my wife is veteran of customer care, we understand that problems happen and complaints are a part of our work, but utter lack of commitment and apathy is uncalled for. Probably, I wouldn’t have had to write this mail if anyone would have checked back on my trip. Well I for one would not be booking with ‘make my trip’ again and would advice others to follow suit.
Also must mention Ms. Manjeet was the only person in your customer care who was a little helpful when we wanted to change the travel plan for the last day. It was too little and too late.
Regards,
Sandeep Chatterjee
Professor – M. S. Ramaiah College of Hotel Management, Bangalore
[protected]
Booking ID: IN0911B00385

Dear sir,
I have transfered 9720.00 through internet banking on dated[protected] from my pnb bank a/c no. [protected] to
But by mistake linked failed when i did the payment, money was teken from my account,but not got the tickets.
money was debited from pnb a/c
my booking id no. is - IN0912B05280. ( makemytrip booking no.)

This money is not returned back to pnb bank till now.
Already two days have been passed.
Please help me to find the location of money and to get this money by returning to pnb bank.
thanks
rahul ranjan
waiting for response.

I booked an round-trip air ticket on Nov 11 with booking ID of FLT[protected]. The total charge was Rs4873. At night I was called and told the return flight 9W-2121 was not available. I checked the website again and when the service person called back, I told her to change the return flight to G8-371 (from the flight on Sun night to Mon morning). I remember the quoted price of G8-371 at the time was Rs200-300 cheaper than the 9W-2121. But the billing amount in invoice I received the following day remained Rs4873. I made several requests via hotline and email, but no satisfactory response was received.

All the information I received from [protected]@makemytrip.com look quite illogical, inconsistent and ill-grounded.

1) I received in email titled “MakeMyTrip E-Ticket for Booking ID FLT[protected]” on Nov 11. It shows the charge for departure flight and return flight Rs2333 respectively, but with a total charge of Rs4873. So far I didn’t get an explanation under what account rule Rs2333 + 2333 equals Rs4873. I don’t think this invoice would be regarded valid by any government agency or organization.

2) "At the outset, we apologize for the inconvenience caused to you. With reference to your mail we would like to inform the price for Mumbai to bang lore which was been booked by you was 2333 INR and the ticket is issued in the amount of 2229.
We have process this request to the concerned department to process an amount of 104 INR. We request to please cross check with your bank after 10 working days."

- I received this email on Nov 18 from Prashant.[protected]@makemytrip.com on behalf of [protected]@makemytrip.com. No refund ever happened.

3) At my request, they sent me this new 'correct invoice'.
AIR
S. No. Traveller Name Airline Flight No. Sector Travel Date CL Traveller Type Base Fare Fees and Surcharges Total
1 LEI CHEN SG 344 BLR-BOM [protected] Adult 1 2591 2592
2 LEI CHEN 9W 2121 BOM-BLR [protected] W Adult 351 1239 1590
Total : Rs. 4182
Promotional Discount : Rs. 0
Grand Total: Rs. 4182

- Received from Abhinav.[protected]@makemytrip.com on behalf [protected]@makemytrip.com on Nov 24. I don’t mind if they actually charge me of Rs4182 and refund the extra amount.

4) Received shortly another 'correct invoice' after the last email from Abhinav.[protected]@makemytrip.com as below,

Service Tax # AADCM5146RST006
S.No. Pax Name Ticket No. AL Flt. No. Sector Travel Date CL Pax Type Fare Taxes S. Tax Disc. Svc./Mgt.Fee Total
1 LEI CHEN A3NTDN SG 344 BLR/BOM 05Dec2009 Adult 1.00 2,339.00 0.00 0.00 200.00 2,592.00
2 LEI CHEN CJVZX3 G8 371 BOM/BLR 07Dec2009 Adult 1.00 2,228.00 0.00 0.00 0.00 2,281.00
Total Amount 4,873.00

- My question remains the same: there are no mathematical equations here. Rs1+Rs2339+Rs200 ≠ Rs2592, Rs1+Rs2228 ≠ Rs2281. Besides, the total amount for departure flight SG344 here(Rs2592) is different from the number in the original invoice(Rs2333). Why? These figures look to me suspiciously manipulated. I sent mails on Nov 24, Nov 25 and Dec 16 for further clarification on these points and was not responded ever since.

5) Below is the last mail I received from customer.[protected]@makemytrip.com on Dec 6.

Thank you for choosing MakeMyTrip.com to book your air tickets. We would appreciate you taking a few moments to give us your feedback regarding your travel on:

Airline : Spicejet
Sector : BLR-BOM
Flight : SG-344
Airline : Jet Konnect
Sector : BOM-BLR
Flight : 9W-2121

They still didn't have a clue which return flight on earth I actually take. Is that the reason why it’s so difficult to figure out the correct billing amount?


I cannot believe these sloppy and self-contradictory messages come from single one company if there be any internal training and control systems in place.

The price difference is trivial. But the indiffernce and arrogance they show really makes my indignant. Simply because this is smal money, they can rightfully put this money into pocket without giving a justified reason to the customer? When issuing or making up invoices, they don't even bother to make it look mathematically correct at least. What can I say?

I will go to file a consumer grievance complaint againt MakeMyTrip on deceitful business, or faking invoice, or simply road robbery.

Please think twice before you book on MakeMyTrip. If you are bold enough to go, make sure you take screen shot for every step during the online transaction, keep all the sent and received emails, and record all the conversations in serivce line, in case you go to a lawsuit against them in future.

On 6th December around half-past ten, I booked a return ticket to Colombo on 15th Dec 2009 and 13th Jan 2010. At first the booking was rejected, but I was charged. Fortunately they confirmed my ticket the next day.

Unfortunately I had to shelve my plans for a trip to Colombo. So I made the first call on Friday 11th Dec to Make My Trip Customer Support to cancel the booking and secure a refund. I tried a couple of times but nobody replied.

On Saturday between 7am-8am I was finally able to connect to a CC-exec who told me that the Airlines Office, Air India Express in this case, would be closed and that she would call me later in the day and cancel my ticket as well as give me the refund calculation.

And that was the last I heard that day. Next day, I called them up again in the evening. The 2 - 3 calls being blatantly rejected (Yeah, they attend it, put you on hold, the music is the last you hear. Nothing else), I was able to speak to one Shruti at around 8:30pm. She told me she can cancel my ticket at that moment, but would be able to give a refund calculation. I gave her the nod for cancellation. She then informed me that I will receive an e-mail from Make My Trip regarding refund calculation amount and a confirmation too.

And again that was the last we heard about that.

On Monday 14th Dec 2009, between 2-3pm I gave a call, again, and was answered by one Poornima. She put me on hold and in a few moments they disconnected the call. Now that is when I got curious. So I logged on this site and which I am writing this there are already 57 complaints registered against them.

Shabbir Hussain
http://zahabcreativity.com

Make My Trip Booking Reference ID: FLTINT[protected]
Email registered with Make My Trip: [protected]@shabbirhussain.org

Makemytrip id:ral[protected]
I booked the above e-ticket online 20 oct. via makemytrip.
Last thu (10 dec.) i found that i can not cancel this booking online and i send mail to makemytrip 3 times. up to now i only receive one automail said that "we will get back to you within 24 hours..." on 11 dec. but until today (14 dec.) i get nothing news for this case : (
The boarding date of the e-ticket is: 18 dec.2009, it seems so hard to get refund from makemytrip.

On 6th December, i tried booking an international flight thru' makemytrip.com.
The transaction failed. But my credit card was charged an amount of Rs.9385/-

Calls to their customer care number do not elicit any proper response about refund.

This kind of service will only dimish business flows in the future.

-praneet kumar

I had booked 2 tkts with foll PNR - ZXSXLY, ZXSYG4 thru' makemytrip.com's telephone travel agent. The call was attended by one Mr. Himanshu Handa. I was informed that my credit card would be charged Rs.33000/- per tkt (total - 66000) for both the tkts.
But my credit card was charged 4 times for the following amounts: 22000, 18000, 15000, 80000; total - Rs.135000/-

An extra 69000 was charged for no reason. Also, none of the above charges equal the tkt value of 33000, which clearly indicates that my card has been charged for something else also. On hearing my complaint, all Mr. Himanshu Handa had to say was "this happens sometimes. You'll get refund in 7 days".

I demand an immediate refund of the extra amount charged. Charging credit card without consent of the owner is same as credit card theft.

This kind of behaviour will only taint the name of the business and reduce business flows in the long run.

-praneet kumar

I had booked a ticket from Delhi to Casablanca on the Emirates through Makemytrip.com. Later I cancelled the ticket through Emirates. Emirates said that since I had booked the ticket through a travel agent the money was refunded to the travel agent ie makemytrip.com.

When I spoke to Makemytrip.com they said that there would be no refunds on ticket cancellation.

So this means my money which Emirates returned to Makemytrip.com would not be refunded !!!

What do I do now?

sir,
I have made booking with makemytrip.com on 18th oct'09 for to and fro flight from ahmedabad to delhi. Departing flight on 3rd,nov'09 with Spice jet and the return flight on 5th,nov'09 with Kingfisher red for my parents Mr. Vinod Doshi and Harsha Doshi.The amount for entire booking was Rs. 9024.
When the process of making payment via credit card was midway there was error in connection on the website , i had to redo the entire process again and got the booking done , the booking id was FLT[protected].
On 3rd nov'09 i received a call from Makemy trip, stating that there's duplication in booking for the Ahmedabad to Delhi flight of spicejet due to some error on their side,they inquired about my booking id and said there was another booking id FLT[protected] and are canceling the ticket having booking id FLT[protected].
On 3rd nov'09 night i got suspicious that there can be a duplication in return flight as well. Hence i logged on to make my trip website and cancelled the duplicate booking for the return flight of kingfisher red having the same booking id FLT[protected]. As soon as the cancellation was done i received a message from the company that your refund for cancellation is in process and we will refund Rs. 3995/- and Rs. 2663/- (which is after the cancellation charges ) within 10 working days.
Even i was charged for two bookings on my credit card for amount Rs.9024 and Rs.9246.
After that i had talked with Makemy trip customer care alot many times for refunding amount of Rs. 9246 without deducting the cancellation charges .For appoximately on month the made me run from pillar to post stating our technical dept was looking in the issue and will resolve it, after which i was conveyed that it was not the fault of the website and i will have to bare cancellation charges, for no fault of mine. In the mean time i got a refund of Rs. 2663/- for the kingfisher flight which i had cancelled on the net after deducting the cancellation charges.
For the spicejet flight i am still awaiting the refund . Today on 9th dec'09 after having called atleast 10 times to makemy trip , i am conveyed that they will refund Rs. 2361/- and not Rs. 3995/- which they have messaged me on my cell phone,( i am still holding that message with me).
Kindly help me out from this loss of Rs. 9246/-.

All,

The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner.


I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

I thought it necessary to let the world know of the impression makemytrip has imprinted on one customer and their family and friends. It's a shame that such companies are thriving despite their incompetency and total disregard to the customer whose money they are building their lives off of.

If there are zero changes to your originally issued ticket, you may be fine, but if there is any change, and you need assistance from makemytrip.com, they will most likely put you through hell!!!

Below is my email to Customer Care at makemytrip.com, to which they conveniently decided not to respond or comment on, but I'm not surprised.

[protected][protected]
Dear Customercare (@makemytrip.com),

I am providing you feedback on my experience with the makemytrip[protected].

I had purchased a round-trip ticket from makemytrip.com for my mother to travel from India to visit me in the US. On the day of her originally scheduled return (Dec 2, 2009) from Portland (PDX) to Vishakhapatnam (VTZ), all her flights were confirmed. At the time of check-in at the PDX airport on Dec. 2nd, we were told at the ticketing counter that they were unable to view or print the ticket due to the following message on their computer: "9W ETKT - Display restricted by 9W".

The ticketing agent told us that the ticket needed to be "re-issued" and they needed a "new e-ticket number" to resolve the issue. They called makemytrip.com and I also called makemytrip.com separately to request the same. We had about 2 hours before the flight departure, but unfortunately the makemytrip folks did not reissue the ticket as requested and my mother missed the original flight. There was another flight a couple hours later the same day and I hoped that we could get a new eticket number at least by then, but again makemytrip folks failed to do that. In the process, to my amazement, while most others were relatively polite, one of the female representatives at makemytrip actually hung up the phone on the ticketing agent in frustration! The effect of this incompetence was not on the ticketing agent, but on the customer - my mother. After several hours on the phone and after missing the 2nd flight, I requested the tickets be reissued for the next day and was clearly told by them that they will provide me the new e-ticket number.

We went home and I was on the phone with makemytrip.com for several more hours the rest of the day, asking for the reissued ticket and the new eticket number. In the end, the schedule was changed to the next day with LH752 waitlisted, but I was provided with the exact same e-ticket number as the one that had caused the issue in the beginning. The next morning, before heading out to the airport I asked them and they confidently said that there will be no issues and that I should go to the airport and then check-in, rather than attempting to check-in online at home. I reached the airport a couple hours earlier than the flight again. To my disappointment, the issue from the previous day was still not resolved. The ticketing agent again clearly stated that they needed a new e-ticket number. I passed on this message again very clearly to makemytrip folks, but unfortunately despite repeatedly mentioning that my mother is old and traveling on wheelchair assistance, and couldn't stay legally in the US another day, they still did not issue a new eticket number and she again missed the scheduled flight. I then asked them to let me speak with their supervisor, but they wouldn't let me. Finally, after much more time, one of the supervisors called me gave me a new e-ticket number for a different flight the same day. This resolved the original issue and the ticketing agent could now print the ticket. However, the time between the connecting flights in Frankfurt was not enough and my mother missed the connecting flight from Frankfurt. She had no choice but to be seated in wheelchair with no food or any other assistance from the airline for another 24 hours. On top of that, when she reached Shamshabad, she was asked to pay for the ticket to VTZ 'cause they couldn't find her reservation. I called the airlines directly and got this resolved in the end.

The experience I have had with makemytrip folks has been by far the worst ever customer service that I have experienced or heard of! I must've talked to about 8 different support individuals at makemytrip.com over 28 hours period, on the phone most of the time, and to my amazement none of them focused on addressing the original request of reissuing the ticket and getting a new e-ticket number in a timely manner. I can't help but believe that all these folks I talked to at makemytrip.com were incompetent in reissuing a new e-ticket number, but I'm also very tempted to believe that there was some other internal policy that encouraged all these folks to refrain from providing a new e-ticket number... all this for some personal gain at the expense of the customer - my mother in this particular case! It's a shame that it took about 28 hours for the 8+ folks at their end to simply reissue the ticket and provide a new e-ticket number, despite numerous requests from myself and the ticketing agents to provide the same! What the supervisor did after 28 hours is what should've been done right from the beginning. Makemytrip.com has deeply troubled my mother and I doubt she will ever be comfortable traveling international again. All the other family members and friends have also been concerned with all this to the extent that we will definitely not do or recommend anybody to do business with makemytrip.

[protected][protected]