Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: Apr 7, 2025
Complaints 8114
Resolved
3071
Unresolved
5043
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

MakeMyTrip India reviews & complaints page 405

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shaon Roy Chowdhury
Mar 9, 2009
Resolved
Report
Copy
Resolved

Fraudulent transaction from makemytrip.com

Hi everyone,

Ok, this is my story. I got this sms and mail talking of a discount on makemytrip. It said "Return ticket at the cost of One-Way: Book an IndiGo Return ticket at the cost of a One-Way ticket*, only on MakeMyTip.com". Since I travel very often on IndiGo wanted to check what the offer was all about.

First, the language in the deal is extremely misleading. The actual deal is this- If you...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
MANOAJ D KALAANI
from Jabalpur, Madhya Pradesh
Mar 5, 2009
Resolved
Report
Copy
Resolved

cancellation of air tickets

I HAVE BOOKED MY TRIP MUM-JAI-MUM FOR 8TH FEB 09, WITH A HOTEL BOOKING AT PUSHKAR, RAJASTHAN.SIR, ON 7TH EVENING GOT A CAL FROM GO AIR ABOUT CANCELLATION OF FLITE FOR JAI-MUM ON 9TH FEB.CALLED MAKEMYTRIP ON THAT NITE ITSELF N BRIEFED ABOUT THE SAME, AFTER DISCUSSION I ASKED FOR ALTERNATE ARRANGEMENTS INSTEAD OF REFUND.ASSURED ALTERNATE ARRANGMENTS, BUT ALL IN VAIN/FALSE, NOW THEIR IS NO RESPONSE .I HAD TO PURCHASE TICKETS ON INDIGO FOR RS...
Helpful
Found this helpful?
3 Comments
Report
Copy
S
Sumit Asodhiya
from Bengaluru, Karnataka
Feb 18, 2009
Resolved
Report
Copy
Resolved

Ripped off-WE NEED TO TEACH THEM A LESSON.

Hi Friends,

I just want to make you guys aware of makemytrip.com. These guys are absolute frauds. I made a booking in Trident, Chennai for 2 nights costing Rs. 16690/-(as per the prices shown on make my trip portal). I visited chennai and at the time of check out when i saw the bill my head just blew off. I could see that the total bill amount mentioned on the hotel bill was actually Rs. 13190/-(inclusive of taxes). Can you...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
manoj kumar singh
from Bemetara, Chhattisgarh
Feb 16, 2009
Resolved
Report
Copy
Resolved

Wrong Air Ticket

Dear Sir

I had booked one air ticket in the name of Prasun Banerjee through Makemytrip.com.
I had to fly from Raipur to Kolkota on 15th feb 2009.When i reached the Airport and was checking in the airports authority told that their system was not showing the tickets reference which i produced.Finally they told that the ticket was false. I was shocked to learn this, but some how i had to travel since it was emergency,...
Helpful
Found this helpful?
4 Comments
Report
Copy
M
MOHAN ASSANDAS TEKCHANDANI
from Mumbai, Maharashtra
Feb 3, 2009
Resolved
Report
Copy
Resolved

HARRASMENT BY STAFF AND NOT PROVIDING PROMISED PACKAGED

: I HAD BOOKED TWO ROOMS FOR TWO FAMILIES IN HOTEL AT GOA THROUGH MAKEMY TRIP ON INTERNET AND ON TELEPHONE. THE HOTEL AND FACILITIES SHOWN AT THE TIME OF BOOKING IS AS UNDER: BREAKFAST, ONE AC SUITE, PICK UP AND DROP FROM STATION/AIRPORT, USE OF SWIMMING POOL, TWO HALF DAY SHIGHT SEEING, TEA/COFFEE MAKER IN THE ROOM. I HAVE RECEIVED THE CONFIRMATION OF THE SAME ON MAIL ID AND PAYMENT IS DEDUCTED ACCORDINGLY. BUT TO MY SURPRISE WHEN I REACHED...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Gorak
from Bengaluru, Karnataka
Jan 29, 2009
Resolved
Report
Copy
Resolved

Make my trip cheaters

Hi Dear Friends,

I went to Kerala for new year, as I was going to the kerala first time, I was not knowing which is the good hotel and how to book the hotel.
So I trusted the Make MY trip and booked the hotels in the kovelm in 2 months advance by paying the 30k for 5days .
While booking I had given Swagata, Sagara and hotel blue sumdra 3 hotel names, make my trip said they will do the booking, after 30 minutes...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Abhinav Singh
from Kolkata, West Bengal
Jan 25, 2009
Resolved
Report
Copy
Resolved

Harrasment

Hi,
I really hope some one goes through this whole email and escalate it to the correct authority to take appropriate action. I am a very frustrated and harassed customer of make my trip. I have never seen such a poor and harassing customer service till date. Below is the conversation I had with different people
Unknown in Make my trip: I called up on the 24th evening to check if everything is fine on the booking and was told...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Ujwala J
from Mumbai, Maharashtra
Jan 24, 2009
Resolved
Report
Copy
Resolved

Horrible Hotel Booking

had booked my airticket and hotel through make my trip in Dec 08 to Goa alongwith my 12 year old daughter. My trip was planned from 25th Dec to28th Dec 08. The ariticket booking was ok but to my disgust the hotel booking done by makemytrip executive Ms.Jinal was horrible. They charges me bomb 10700 for 3 days stay but the hotel was SO HORRIBLE and unhygienic that we were forced to look up for another hotel. Ms.Jinal was constantly telling...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raveemittal
from New Delhi, Delhi
Jan 17, 2009
Resolved
Report
Copy
Resolved

non fulllfilment of 100 % return scheme hotel booking

Monday 12th January

Reply to the below attached mail is still awaited. regards, Ravi Mittal
--- On Sat, 10/1/09, Ravee Mittal <[protected]@yahoo.co.in> wrote:

From: Ravee Mittal <[protected]@yahoo.co.in>
Subject: my booking at HHI, Bhubhaneshwar for 9th January HTL[protected]
To: amit.[protected]@makemytrip.com
Date: Saturday, 10 January, 2009, 8:41 PM

Dear Mr....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Harish Shanbag
from Pune, Maharashtra
Jan 16, 2009
Resolved
Report
Copy
Resolved

Online ticket booking cancellation amount not refunded

I have booked the Air ticket from MakeMyTrip.com using my Credit Card, and then due some data entry problem in name i need to cancel those tickets and again i have booked the ticket with proper name.

Amount is alreasy been deducted from my credit card for both the Tickets but Cancelled ticked reimbursement is not yet gien. I have booked the ticket in Aug-2008 and till date i haven't received any positive reply, i want...
Helpful
Found this helpful?
7 Comments
Report
Copy
C
Complainant1487162
from Pune, Maharashtra
Jan 13, 2009
Resolved
Report
Copy
Resolved

CHEATING

I HAD DONE BOOKING WITH THEM ON 6TH JAN 2009 AT APOX 11.55AM AND LATER AFTER AN HR TIME I GOT BOOKING CONFIRMATION ON MY E-MAIL SAY THAT YOUR BOOKING IN CONFIRM THE AMOUNT FOR THE TRANSATION WAS DEBITED TO MY CARD, WHAT IS FISHEY IN THIS IS THEY HAVE CONFRIM ME THE BOOKING ON KINGFISHER AIRLINE WHAT IS GOOD TO EAR IS THAT KINGFISHER DOES NOT FLY ON THIS ROUTES THE ROUTE IS AS FOLLOWS:-

BOMBAY TO HONGKONG OUT BOND DT 12TH JAN...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Romesh Viswanath
from Bengaluru, Karnataka
Jan 11, 2009
Resolved
Report
Copy
Resolved

Hotel booking not upto mark

I wanted to book a hotel in Vizag for Dec 25-28 and decided to book through makemytrip.com.
They recommended Hotel Sarovar on theie website and the room rent was around 2800 per night. Looking at the rent, I thought it would be a decent star hotel with some minimum standards of ambience. After booking, I found some bad reviews about the hotel on Raahi.com. I immediately called up makemytrip and asked them to change my booking to another...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Complainant3588354
from Anand, Gujarat
Dec 30, 2008
Resolved
Report
Copy
Resolved

Cheating and confusion from makemytrip

Dear Sir/Madam,
This is to kindly inform u that in the last 10 days i might have spoken to atleast more than 20 of the people on makemytrip regarding the Rs.500/- mobile cash back offer valid on the domestic flight tickets, for which many of the people from makemytrip side were telling that the offer has been already called off, but some other r telling that the offer still exists, severe of my complaint is that some 7 days ago i...
Helpful
Found this helpful?
1 Comment
Report
Copy
G
Garav Luthra
from Gurgaon, Haryana
Dec 26, 2008
Resolved
Report
Copy
Resolved

Fraud Done

Dear All

The worst experience for selecting Make My trip!!!

Planned to go to Dubai on 17th Dec'08 with my 6-cousins, gave the advance & the passports to the Make My trip Guys 1 Month before the traveling date. But was not able to fly because of mismanagement & ignorance on the part of the counselors & operations team at Make My Trip.

Now Just see the Hurdles that were placed...
Helpful
Found this helpful?
Write a comment
Report
Copy
C
Complainant1123112
Dec 11, 2008
Resolved
Report
Copy
Resolved

Tickets not being issued

Hi there
I have Booked my tickets with Make my trip from Melb to Kula Lumpur on 28 Nov . (The sole reason for buying my tickets from make my trip was cheap fair )Then I did not receive the confirmation email from them confirming my tickets are booked. Eventual after calling them and holing my international call for 1 hour i have been transferred to one customer care operator who suggested me that my tickets are booked and confirmed...
Helpful
Found this helpful?
8 Comments
Report
Copy
S
satyanarayanb
from Mumbai, Maharashtra
Dec 4, 2008
Resolved
Report
Copy
Resolved

Be Careful to use MakeMyTrip.com

Dear sir /mam,

I purchased 2 Air tickets using makemytrip.com on 4th November. I booked 2 tickets from Varanasi to Hyderabad on 15th November 2008. I entered all details like, Amount 15, 100.00, Persons name and address. In the mean time I opened another internet explorer and checked for flight available on 16th November. I didnt find any suitable flight so I continued with 15th Nov Flight. But to my surprise when I booked...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Devendra Soni
from Ratlam, Madhya Pradesh
Nov 4, 2008
Resolved
Report
Copy
Resolved

Not refunding the canceled ticket amount

Hi,

I booked a air ticket from makemytrip.com which I canceled later. I did not receive any amount from the company for 2 months. When I contacted them they said that the amount is refunded already and to check it with the bank. I checked it with the bank and they assured that no amount is refunded from makemytrip. I again went back to the customer care and they said that they will inquire. They did not come back for a long...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mohd wasim
from Delhi, Delhi
Nov 3, 2008
Resolved
Report
Copy
Resolved

confirmation of flight

i have booked a flight ticket from delhi to patna
dated 12th oct. through makemytrip
date of flight is 2 nov.
but a massage came about cancellation of flight
i want know that if the flight is cancelled then when it will be initiated andwhen i will have to take flight
flight no. #321
travellers no. 3
1.travellers name mr. mohd wasim
airline pnr FCJGFL
E-TICKET NO.[protected]br...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
Manu kaushal
Oct 12, 2008
Resolved
Report
Copy
Resolved

False claims, cheating

Last month I had booked one hotel from the site for Rishikesh. Hotel Ganga view was there recommended hotel. They claim that the price offered by them is best and they will return money for one night if you find someone offering less.
The hotel was in a very bad condition. The rates there were 1000 Rs per room(maybe 500 Rs extra for extra member, though I am not sure about this). While makemytrip charged 2750 per room (I had booked...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
arunachalam78
from Chennai, Tamil Nadu
Sep 25, 2008
Resolved
Report
Copy
Resolved

Hotel not confirm my booking which is done through make my trip

I booked a Igloo nature resort for the dates oct 01, 2008 to oct 03, 2008.

Makemytrip.com sends me a voucher with the booking status "Confirmed". Before 6 days of my journey [ actually today ], I called the Igloo resort people and asked for the status they said the rooms are not available with their own resort and they can arrange for some other resort.

When I call the makemytrip.com they said the hotel...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Air Asia
1
(690)
Safeco Properties Management
1
(2)
Akbar Travels
2
(298)