MakeMyTrip India Complaints & Reviews

Sirs,
On 27th and 28th Ihave tried to book air ticket Hyderabad to delhi using the services of Make my Trip.com.As the transaction could not be completed due to a problem in their server.Several attempts were made with no success.I received an intimation on my mobile phone thro sms that by balancedue is RS 22,000..Iam yet to receive the monthly statement so as to furnish more details.When the merchndiser Make my trip .com has not rendered any services ,Irequest you to kindly reverse the charges build on my card and restorethe credit balance
thanking you,
satish suri

Dear sir,
To day i made a railway return ticket booking from: borivali to new delhi but after making payment it shows
"unfortunately, your transaction could not be processed because of a temporary connectivity problem. we request you to please try making the payment again, in case you still face any issue, please reach out to our customer care team for assistance on our toll free number at[protected]mtnl/bsnl) or[protected]all other major operators)"
So i had tried again to book a same ticket. again same message appeared.
Now a days i am really fed up with your system!!!
I was told by make my trip executive that they had received payment three time from my account. and i have to wait for two hours to get confirmation from their end. again i was told by mr. mhd ashar (sr. supervisor) that they have received payment only once, but m account details shows that the amount is debited to my account is double. (twice). mr. mhd asher is accepting that the mistake is on their end not from irctc site.
One more thing that the website of make my trip is not showing an payment rece3ipt from my account.
See attached jpg files which itself reveals the truth. i have received one mails for confirmation of my bookings.

Humble request, don't try to fool us, either change your system or else stop this online defraud!!!

In just one month this is the second time i am facing problem with make my trip.

Really unhappy customer...

Shailesh bhinde.
[protected] / [protected]
[protected]@gmail.com

Dear make my trip...

Now a days i am really fed up with your system!!!

I had tried to book flights for my family to travel from kolkata to bangalore on february 28th 2010 in indigo air. the payment was processed and i happened to pay the money through my federal bank net banking gateway. after the payment is done and the cash has been deducted from my savings account, the message in make my trip page was :

"unfortunately, your transaction could not be processed because of a temporary connectivity problem. we request you to please try making the payment again, in case you still face any issue, please reach out to our customer care team for assistance on our toll free number at[protected]mtnl/bsnl) or[protected]all other major operators)"


See attached jpg files which itself reveals the truth. i haven't received any mails for confirmation of my bookings.

I am in oman, i have sent e-mails with my complaints to [protected]@makemytrip.com, [protected]@makemytrip.com. no reply i got. i tried to contact uae, delhi office and banglore office, but no one bothered to take initative. then i happened to call my wife and asked her to follow up and finally after talking to 3 make my trip executives and for one hour they had given complaint number in1002b08716 and said that money would be refunded in a day. and asked us to book ticket directly with indigo air. i had booked the flights based on the advice directly. i have already spent more than 1500rs for following up with make my trip for refund. i need my money refunded back in no time...

Humble request, don't try to fool us, either change your system or else stop this online defraud!!!

In just one month this is the second time i am facing problem with make my trip.

Really unhappy customer...

—
~jobin~
[protected]

They have Charged Me the entire ticket amount . But there are no signs of My Reservation. I am Supposed to travel in two days.And I Tried to book my tickets under tatkal. These people have completed the amount transaction but not booked my tickets. I've spent hell lot of time to contact their customer care. But not been able to contact any person As they just put us on Hold.. All my travel plans have been Spoiled because of this incident. And I am going to take Make My Trip to Task

We booked Jet Connect flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it reached Mumbai . The Jet Airways people provided the refund voucher for the same. They asked to get the refund through Make my trip as the ticket was booked by Make my trip .

As discussed with Make my trip we have provided all required documents i.e scan copy of E-tickets, Boarding pass, Refund Voucher (Provided by Jet connect). But they were just going lie by saying that they haven't received the scan copy of those documents but we marked cc to our own email id and we got those mails along with those scan copy documents at the same time. Then they had to agree that they have received. But by that time they forgot my original request and they were asking us "What is you demand Sir". Then we replied with our old story along with the required documents again. After that they were saying that they were trying to reach us over phone nos whereas we haven't got any miscall in our cell nos. Then we have sent the reply mentioned below along with 2 contact nos. But till date we haven't got any calls, any mails regarding the same. :


----- Original Message -----
From: Tamal Chakraborty
To: [protected]@makemytrip.com
Cc: [protected]@hsbc.co.in ; Maumita ; [protected]@gmail.com ; [protected]@gamil.com
Sent: Tuesday, February 23, 2010 11:02 AM
Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]




As per your mail I have provided 2 contact nos to contact us, but havn't gt any response (calls/ reply) from ur end.
Kindly contact me in [protected] . Else you cant talk to my wife Maumita Roy at [protected] any time. She was travelling in that Jet Connect flight (9W-2401) (FLT[protected]) (* Chk the E-tickets, her name is mentioned there in Passenger name field) from Kolkata to Pune (Via Mumbai) on 12th Dec. But the Mumbai -Pune flight journey was cancelled when it reached Mumbai .
The Jet Airways people provided the refund voucher.
As per the calls and earlier mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher).


My wife Maumita is always available in her contact no [protected]. In case if you find it difficult to reach me ([protected]) u can contact her any time for any more clarification.

But pls close this issue urgently as it is pending for a long time.

Regards
Tamal ([protected])







[protected] Forwarded message[protected]
From: Tamal Chakraborty <[protected]@gmail.com>
Date: Mon, Feb 22, 2010 at 10:49 AM
Subject: Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]] [Incident:[protected]]
To: [protected]@makemytrip.com
Cc: [protected]@hsbc.co.in, [protected]@gmail.com, [protected]@gmail.com, Maumita <[protected]@niccoventures.com>




Hi,

Thanx for the reply.
Kindly contact me in [protected] after 2 pm. Else you cant talk to my wife Maumita at [protected] any time.


Kindly do the needful asap.

Regards

Tamal ([protected])
Maumita ([protected])








On Sat, Feb 20, 2010 at 5:43 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:








Subject
Fwd: INO912R0051920: Refund Request [Incident:[protected]] [Incident:[protected]]

Discussion Thread
Response (Mamta Rai) 20/02/2010 05.43 PM
Dear Mr. Chakraborty,



Greetings from MakeMyTrip!



At the outset, we apologize for the inconvenience caused to you due to delay at our end.


With reference to your e-mail, Sir, we are unable to reach on your no ([protected]) we requesting you to kindly call us on our toll free number, So that we can assist you further.



Once again, please accept our sincere apologies for any inconvenience caused.



Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.



For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline).You may also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com


We value your business with us and look forward in assisting you with all your travel plans.



Regards,

Mamta Rai

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free:[protected]MTNL/BSNL phones)

Toll Free:[protected]All Major Mobile Operators)

Tel:[protected],[protected]

E-mail:[protected]@MakeMyTrip.Com



You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
Customer (TAMAL CHAKRABORTY) 19/02/2010 03.50 PM
Dear Vikrant,

I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it
reached Mumbai . The Jet Airways people provided the refund voucher.
As per the call and mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
times.
Now, it is high time to get the actual refund amount rather than another
enquery mail from your end.
Kindly do the needful asap.
Regards
Tamal
[protected]

[protected] Forwarded message[protected]
From: Tamal Chakraborty <[protected]@gmail.com>
Date: Thu, Feb 18, 2010 at 5:12 PM
Subject: Re: INO912R0051920: Refund Request [Incident:[protected]]
[Incident:[protected]]
To: MakeMyTrip <[protected]@makemytrip.com>
Cc: [protected]@hsbc.co.in, Maumita <[protected]@niccoventures.com>,
[protected]@gmail.com, [protected]@gmail.com

Dear Vikrant,

I want the refund amount (Rs 1450.00) mentioned in the refund voucher which
was provided by Jet Connect due to cancellation of Mumbai to Pune journey of
the flight no 9W-2401 (FLT[protected]) which was scheduled to reach from
Kolkata to Pune on 12th December. But the flight was cancelled when it
reached Mumbai . The Jet Airways people provided the refund voucher.
As per the call and mails that I had with you on this I have already
presented you the proofs (E-tickets, Boarding pass, Refund Voucher) several
times.
Now, it is high time to get the actual refund amount rather than another
enquery mail from your end.
Kindly do the needful asap.
Regards
Tamal
[protected]







On Sun, Jan 24, 2010 at 8:18 PM, MakeMyTrip <[protected]@makemytrip.com> wrote:
>

[---001:002907:16771---]

Hi,

I have booked Bus ticket from Mumbai to Ankleshwar for 23rd Feb 2010 using MakeMyTrip.com online booking facility. I have booked 3 tickets of A/C sleeper class and when I have checked my ticket it was showing Bus Type as 'A/C Sleeper' and Seat Type as 'Seater'. I did not understand this and I have raised a query regarding the same to MakeMyTrip.com.

They told me that there is no such bus on that day. There is some programming error in their website and they just want to hide that. I am also a software developer and I understand all these things very well.

I asked them to refund my whole amount as this is an error from their side but they told me to cancel the ticket in normal way and they will refund the amount as per their cancellation policy rather than whole amount.

I want my whole amount at any cost. Can anybody please help me out? Also, I am attaching my e-ticket with this detail for your reference.

Thanks & Regards,
Bhavin A. Shah

Indiatimes [protected]@indiatimes.com

[protected][protected][protected][protected]

RE: refund not received [Incident:[protected]]

[protected][protected][protected][protected]
From : Seema Malik <Seema.[protected]@makemytrip.com>
Subject : RE: refund not received [Incident:[protected]]
To : VIJAY SAYAL <[protected]@indiatimes.com>
Tue, Feb 16, 2010 07:51 AM


Hi Mr.Sayal,





Greeting from Make My Trip!!







Sir we would like to informed you that we have received your CC statement and I have escalate your case to our concern department so I would refquest you to kindly give us 24-48 time we will update you.







Regards,

Seema Malik

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

Gurgaon -122016 (Haryana)

Toll Free:[protected]MTNL/BSNL phones)

Toll Free:[protected]All Major Mobile Operators)

Tel:[protected],[protected]

E-mail:Seema.[protected]@makemytrip.com

[protected]@makemytrip.com

...................................................................................⇄

You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com








[protected][protected][protected][protected]

From: VIJAY SAYAL [mailto:[protected]@indiatimes.com]
Sent: Monday, February 15, 2010 5:45 PM
To: MakeMyTrip
Cc: Seema Malik
Subject: Re: refund not received [Incident:[protected]]
Importance: High



pl find enclosed my a/c statement in pdf format in attachment

kind attn seema malik


----- Original Message -----
From: MakeMyTrip
To: [protected]@indiatimes.com
Sent: Sat, 13 Feb 2010 12:50:11 +0530 (IST)
Subject: refund not received [Incident:[protected]]












Subject

refund not received



Discussion Thread

Response (Seema Malik)
13/02/2010 12.50 PM

Dear Customer,

Greetings from MakeMyTrip.,

Further to your mail, we apologise for the inconvenience caused to you in this
regard.

We would request you kindly send us the statement into the PDF format or kindly send us the screen short on the same email address.

For any further assistance we are available on our toll free number[protected].
You could also write to us through reply email or writing to
[protected]@MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel
plans.


Yours Sincerely,
Makemytrip Pvt.Ltd.
Seema Malik
Customer Service Consultant
Toll Free:[protected]All Major Mobile Operators)
Toll Free:[protected]MTNL/BSNL)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
[protected][protected][protected][protected][protected][protected]-----
This e-mail constitutes a private, confidential and legally privileged correspondence between the sender and the recipient(s) and is for information purposes only. Any comments, opinions or statements made herein do not necessarily reflect those of the company.
[protected][protected][protected][protected][protected][protected][protected]

Customer (VIJAY SAYAL)
13/02/2010 10.45 AM

----- Original Message -----
From: MakeMyTrip
To: [protected]@indiatimes.com
Sent: Sat, 13 Feb 2010 09:19:42 +0530 (IST)
Subject: refund not received [Incident:[protected]]







--
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike

==================== application File Attachment ====================
VIJAY KUMAR SAYAL.xls, 19061 bytes, added to incident

Customer (VIJAY SAYAL)
13/02/2010 10.45 AM

----- Original Message -----
From: MakeMyTrip
To: [protected]@indiatimes.com
Sent: Sat, 13 Feb 2010 09:19:42 +0530 (IST)
Subject: refund not received [Incident:[protected]]







--
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike

==================== application File Attachment ====================
VIJAY KUMAR SAYAL.xls, 19061 bytes, added to incident

Response (Seema Malik)
13/02/2010 09.19 AM

Dear Customer,

Greetings from MakeMyTrip.,

We would like to informed you that your refund is done from our side on 08/02/10 on the same payment mode ,So we would request you to kindly check with your bank once ,and if incase you have not received yet ,then kindly send your bank statement on the same email address,so that we can check with our concern department.

For any further assistance we are available on our toll free number[protected].
You could also write to us through reply email or writing to
[protected]@MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel
plans.


Yours Sincerely,
Makemytrip pvt.Ltd.
Seema Malik
Customer Service Consultant
Toll Free:[protected]All Major Mobile Operators)
Toll Free:[protected]MTNL/BSNL)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services. CLICK HERE: share.[protected]@makemytrip.com
[protected][protected][protected][protected][protected][protected]-----
This e-mail constitutes a private, confidential and legally privileged correspondence between the sender and the recipient(s) and is for information purposes only. Any comments, opinions or statements made herein do not necessarily reflect those of the company.
[protected][protected][protected][protected][protected][protected][protected]

Customer (VIJAY SAYAL)
12/02/2010 07.38 PM

Refund Details & Communication





Reference ID:
IN0912R0224493 Cancelled Sector:
Mumbai - Delhi


Cancellation Request Date:
Thu, 4 February 2010 Expected Refund Date
Thu, 11 February 2010

Number of Passengers Cancelled (1 Passenger(s))
1 Adults Approximate Refund Amount
Rs 1,435 *



Refund Process Initiated: (Thu, 04 February 2010 - 13:02 )

We have accepted your cancellation request for 1 Passenger(s) going-
from Mumbai to Delhi On Sat, 6 February 2010

Approximate Refund Amount is Rs 1,435*

Expected refund process completion date is Thu, 11 February 2010; Please re-visit this section to stay updated and receive further communications.

* Please note this amount can change if you have availed any discounts or e-coupons at the time of your purchase.

[---001:004114:38568---]


--
Click for exclusive coverage on the New Bajaj Pulsar 220 the fastest Indian bike





[protected][protected][protected][protected]
The contents of this email, including the attachments, are PRIVILEGED AND CONFIDENTIAL to the intended recipient at the email address to which it has been addressed. If you receive it in error, please notify the sender immediately by return email and then permanently delete it from your system. The unauthorized use, distribution, copying or alteration of this email, including the attachments, is strictly forbidden. Thank you.
Please note that neither MakeMyTrip nor the sender accepts any responsibility for viruses and it is your responsibility to scan the email and attachments (if any). No contracts may be concluded on behalf of MakeMyTrip by means of email communications.

[protected][protected][protected][protected]


I BOOKED ONE TICKET FROM MUMBAI TO DELHI
THROGH MAKR MY TRIP
PRN NO [protected] MAKE MY TRIP ID [protected] TRAIN NO 2951
DEPATURE 06 FEB 2010 CALL 3AC T TOTAL FEIGHT 1495 DEBITED TO MY A/C

I CANCELLED THE TICKET ON 04 FEB 2010 AND THE CANCELLATION WAS CONFIRMED
TO ME VIDE REF ID IN0912R0224493 WITH EXPECTED REFUND DATE 11 FEN B 2010
AND APPX AMOUNT RS 1435 BUT TILL DATE THEY HAD NOT CREDITED THE AMONT IN
MY ACCOUNT AS PER LAST MAIL RECEIVED FROM MAKEMYTRIP.COM THEY ASSUE ME THAT
THEY WILL COME BACK TO ME AFTER 48 HOUR BUT TILL DATE I HAD NOT RECEIVED ANY REPLY
FROM THEM

AVOID MAKE MY TRIP AT ALL COSTS. They are a sham, they have the worst customer service. They have failed to complete a refund which need to carried out by June 2009 till now (Feb 2010). I have made over 60 calls trying to find out when will I get refund or what has happened. The customer service is absolutely pathetic they have no idea what is happening and keep making promises that I would get my refund within next 8 days every time like a tape recorded message. Kindly pass the message across and avoid make my trip

Hi,

I would like to get to your notice that the date of booking mentioned in the confirmation email is 3-March-2010, despite my selection of 4-April-2010 as my travel date. Details of booking:

MakeMyTrip Booking ID FLTINT[protected]
PNR Number IX06820003
Passenger Type Adult
Passenger Name Prashant Nakil
E-Mail [protected]@gmail.com
Booking Date : 18 Feb 2010

I have reported this error in booking at the help desk and my complaint number is IN0912R0265660 and was informed that I would be contacted in 48hours.

I would once again like to describe the way I booked the ticket which may help you understand that it wasn't a fault at my end while booking.
I had started the process of booking and after clicking on the next button during booking, instead of 4-4-2010, it picked up and booked for 3-3-2010.
The travel time, flight details are exactly the same, but instead of 3-3-2010 the date needs to be 4-4-2010.

Please have a look into it at the earliest as I need to confirm my ticket for 4-4-2010.
Kindly contact me or let me know your contact details if you need to discuss this further.

Thanks in advance.
Warm regards,
Prashant P Nakil
[protected]

I have booked aair ticket by air india flight no: ic 936 from hyderabad to chennai, journey date[protected], one adult, booked through visa credit card on[protected].
After entering all the details and completing all the formalities like entering my ipin,
i did not get any ticket pnr number or ticket details.
This is very frustrating.
Please respond immediatly and give me the details of my air ticket booked through your web site.
After taking all the details how can your web page can vanish without giving proper information orv feedback about the booked air ticket?
Your toll free help line is number one bogus system, where no operator comes on line, or, the menu will serve any purpose?
The first experience on your site is HORRIFYING.
Please sort out and get back on my email immediatly.
V.V.Narayanarao,

Hello,

1. It has been a traumatizing experience to talk to customer care executives of makemytrip over phone for refund request. Every time I have been given a different response to such an extent that I see no choice but to forward this complaint to consumer forum as well.

2. To start with, I had booked a ticket from Milwaukee to Delhi via Chicago and Frankfurt and back on the same route. The United Airlines flight (from Milwaukee to Chicago) in the booking mentioned above got delayed and so the entire trip was missed out. The Chicago--Frankfurt-Delhi route was on Air India. When I contacted United Airlines people first, they told me that since the entire trip was through Air India, they don't have any money for the refund and I should contact Air India.

3. When I contact AI, they told me that I should contact makemytrip as I booked my ticket through makemytrip.

4. So I started contacting makemytrip's customer care. Following is my experience with different customer care executives (all in Gurgaon office). Believe it or not, I have contacted them eight times:
- Nazm (on 6th Feb): she told me that I should contact United as its their flight which got delayed and not AI. She asked me to get a stamped document from United that their flight got delayed and send it to makemytrip. I contact UA and they said they don't have anything to do with this. The delay information is available and visible to all other airlines and travel agents, so they don't have to issue any stamped document.
- Sumeet (twice on 6th Feb): She told me that she can not see on her system if the flight actually got delayed.
- Shikha (on 6th Feb): She said that she is escalating my complaint and makemytrip will find out if the flight got delayed or not and that I will receive a callback within 6 hours. I did not receive any call back within 6 hours.
- Shikha (on 7th Feb): She told me that since the UA office is closed on Sunday, the delay information will only be available next day.
- Ravinder (on 8th Feb): He told me that (a) makemytrip is still trying to find out if the flight got delayed or not (b) if the flight delay is confirmed, I would receive full refund and (c) I will receive a callback within 6 hours "for sure".
- Jatin (on 8th Feb): I rang him after I didn't get a 6-hr callback. He said he will find out why there wasn't any callback and connected me to a supervisor named Tushar with whom the connection got snapped.
- Deepak (on 8th Feb): This was my worst experience with a customer care executive after which I was compelled to send this complaint to service desk and different consumer forums. He told me that (a) instead of makemytrip contacting the airlines, its me who should contact the airlines for refund request. All other customer care executives told me that entire 2 days were gone because makemytrip was trying to contact the airlines. (b) He told me it will actually take 72 hrs for callback. All other customer care executives told me that it is 6 hrs. All this despite knowing that my itinerary also has a return flight on Friday 12th Feb which should also be cancelled now. (c) He also asked me to contact UA (again) for refund request. I told him I have done so and I have been told that UA doesn't have any money for this booking. He then gave me a snap judgement on my refund case: I should agree for cancellation charges. I wonder on what basis this verdict was announced. (d) On repeatedly asked to connect to his supervisor, he said I will get a callback which hasn't happened yet. He also pronounced that there is no benefit in contacting the supervisor as he is going to tell me the same. I wonder why there are supervisors in the first place. (e) He told me that "the bottomline is" I should contact airlines myself. (f) Inspite of my continuing insistence, he refused to convey all this in writing.
- Priya (on 10th Feb): I contact her and again she gave assurance of call back in 6 hours. Nothing happened.
- Pankaj (on 11th Feb): He said the callback will be in 24 hrs. He also said if they verified that the United Airlines flight got delayed, then I will get full refund.
- Chinu (on 11th Feb): There was no call back in some 22 hrs, so I decided to talk to makemytrip again. Said she would connect me to some other department but the call got disconnected.
- Sumit, Sahil (on 11th Feb): Sumit connected me to Sahil. Sahil was impatient right from the beginning. He didn't try to understand my specific queries and try to answer them. He kept on saying that they are still contacting Air India. Despite being asked why it has taken so much time, he did not give any plausible explanation to me.
- Priyanka (on 11th Feb): Call couldn't be completed.
- Abhijot (on 11th Feb): Was probably in the same department as Sahil. Put me on a log hold and the call then got disconnected.
- Ravinder (on 11th Feb): Said that since the ticket is refundable, I would not compensated for my return trip as well.
- Sahil (on 11th feb): Promised again that I will get a call back. I told him I am traveling the next day and would be available on emails. he said he will email me. He also said they have contacted Air India and I will not get any refund (no explanation why no refund will be given to me). Never heard from him or anyone else. And now, it is 17th Feb today.

5. Needless to say, this horrible experience with makemytrip is almost akin to a scam where a customer is harassed and forced to pay unauthorized and fraudulent charges. I have made my booking through makemytrip and my refund will be from makemytrip. Then why should I go around the offices of the airlines.

6. If a callback is never given within 6 hours, why the customer care executives give a false assurance of 6 hours?

7. Obviously I have to be compensated as it is not my fault that UA flight got delayed.

8. I request that my refund case is taken up quickly by appropriate and knowledgeable persons. The makemytrip's "escalation" process regarding customer complaints is nothing but another scam as nothing really comes out of it. The entire customer care department appears to be giving contradictory and false assurances.

Thank you.

Regards,

Kumar Vijay Mishra

I write with reference to a booking which I have recently made for 2 persons on Malaysian Airlines travelling from Dubai to Denpasar Bali (the “Booking”) using the www.makemytrip.ae website (the “Company”). Unfortunately unforeseen circumstances made it necessary to cancel my Booking.

Although I have made numerous efforts (for over a week!) to cancel the Booking and obtain a refund, it has been absolutely impossible to reach the competent department of the Company and finalize the matter.

I have sent 14 emails using all the email addresses provided by the Company on their website and/or given to me by the Head office in India after having spent hours on hold on costly international calls to the Company. Regretfully, I have had no response to my emails even though I have been assured by the people at the India office that I will have a response within 24 hours.

All my good-will efforts have proven fruitless, and as a result I have spent hundreds of Dirhams in phone-calls towards the Company’s call centre. When I finally got through to an operator who seemed interested enough to listen to this matter, and started the process of cancelling my ticket the call was cut off. I was later able to once again speak to an opperator who informed me she had sent the necessary request to the cancellation department and I would be contacted within 24hours as she personally was not authorised to make a cancellation.

The Company’s office in Dubai has been unable to help me with my cancellation claiming that I can only resolve this matter by making a formal request to the Company’s office in India.

To date I still have not received a formal confirmation from the Company regarding the cancelation of my Booking and/or information on receiving my refund. I note that since I have notified the Company in writing (on numerous occasions) of my intentions to cancel, the Company owes me the amount of AED 4,680 (INR58,500) less cancellation charges of AED560 (INR3,500) for the settlement of my refund. The said amount is outstanding and the Company has been requested to take all necessary steps for the immediate resolution of this matter and settlement of the due refund amount.

I regret to note that this has been without a doubt the worst service I have ever received by a travel agency and I am appalled by the way the Company is allowed to operate on an international level. I will be sending a formal complaint to Malaysian Airlines directly and informing them that the Company’s actions are seriously damaging and tarnishing the reputation of Malaysian Airlines.

Hi,


I have to book an urgent fight ticket but i am not able to book though Makemytrip.

I am having SBI debit(mastero card). I called customer care they said it will be resolved in next 24 hrs but not resolved yet.



Please help me put. Its really very urgent.



Shivani

I had booked a ticket with Ticket ID FLT[protected](PNR RDCBVE and RDCBV4) on 15th Jan through makemytrip taking it to be the best in providing support for ticket bookings etc.I called up makemytrip.com on 22nd Jan and tried cancelling this ticket but couldnt get my call completed thanks due to the long hold i was put too due to damn slow systems on their side.After failing to complete the call 5 times, i got frustrated and called up the airline directly and cancelled the ticket directly.It has been 20 days and I am yet to get the refund on the same.Amount being Rs. 6,254.Please refund me my money ASAP.

Hi,

I had booked an Air Kingfisher ticket through Makemytrip.com for the 20th of Jan 2010. This ticket cost me Rs. 3136/-. Since I had to pre-pone my trip to 19th Jan, I took a new ticket directly from the Kingfisher Airlines at the airport. Kingfisher airport authorities asked me to pay the whole amount (i.e. Rs.5500/-) for the fresh thicket which they issued to me. They also told me that an e-ticket booked through Makemytrip would have to be cancelled online itself.

I cancelled my ticket on the 19th itself from Makemytrip website. I got a comment after successful cancellation stating that, the amount would get credited to my bank accout after 10 business days, after deduction of the cancellation charges. It is 11th Feb.2010 today (more than 20 working days) but my amount is still not credited to my bank account.

Every time i speak to a customer support exec. They give me different answers altogether. Even to an extent of disconnecting my call.

Please could you help me get my refunded amt. ?

Maria

I booked 4 bus tickets from Pune to Goa on 9th jan 2010 worth Rs 2400 via www.makemytrip.com. On 14th jan, I receive a mail saying vendor can cancelled the booking and refund process will be done and money will be transferred to your bank account. That day, I receive Rs 150 only in place of 2400.
I've called the toll free number several times, every time they say, refund will be done in the next 48hrs but its never done.
Please help me recover my money.

S A Mankar,
6/63 Vidyut Colony,
(Near Shiv Colony)
Jalgaon – 425 002
Tel: (LL[protected], Mobile - [protected]
Date: 11th February 2010
[protected][protected][protected][protected][protected]--------

The
District Consumer Forum
Jalgaon

Dear Sir,

Booking of Air Ticket through Makemytrip.com – Non Refund of Money

I would like to place below the details case history:

Air ticket was booked through Makemytrip.com with following details:
Air ticket from London (Heathrow) to Mumbai by Air India
Booking ID No.: IN 0906B01272
PNR No. ZPXHMS
Date of Booking : 05th June 2009
Date of Journey: 29th August 2009
Name of Passenger: SAQUIB MANKAR
Mode of Payment: ICICI credit card
Nature of Booking : Ticket booked over phone
Terms of Booking (as told over phone at the time of booking the ticket)
Postponement of Journey: can be done within period of one year from the date of booking of the ticket. However, additional charges of Rs 6500/- and the difference of fair at the time of journey would be applicable. The postponement should be informed at least 5 days in advance from the date of journey.

Chronological details of the events thereafter:
Call details made to “Makemytrip” from phone no. 0257 – 2282147/[protected]
22nd August 2009:
I informed that my son Saquib Mankar would not be traveling on 29th August 2009 due to certain reasons and would like to postpone the date of Journey. The call centre executive told that the same can be done but I have to pay 6500/- additional charges and the difference of fare applicable on the date of journey. The validity of postponement will by upto December 2009. I confirmed having agreed for paying Rs 6500/- and difference of fair at the time of travel. I told the executive that my son is not traveling on 29th August 2009 and will travel on future date. The conversation was over at this point of time.

21st November 2009

I informed that my son wants to travel on 25th November 2009 or whatever earliest flight available on the ticket already booked by me. The call centre executive informed that the ticket is “no show” as such that ticket has been cancelled. It was informed to him by me that on 22nd August 2009 it was told that the ticket can by postponed upto December 2009 with additional charges and difference of fair. After long discussions it was told that the information given to me on 22nd August 2009 was not correct and should have contacted Air India for cancellation of ticket. At this time I argued about the wrong information given to me and try to find out solution. But no satisfactory reply was given.

1st December 2009

I talked to call centre executive (Hitesh Bhatti) narrating the entire chain of events. After discussing the issue and consulting seniors for about half an hour he informed that we gone through earlier call conversation of their executives had with me (party) and finally informed their decision is to refund the entire booking amount of Rs 18000/- (accepting their miss communication). It was also informed that the amount would be credited to my credit card (through which I made the payment) within 10 working days.

01st February 2010

Spoke to call centre executive (Ms Dhairya. Ref. No. IN 0912R0214174) giving reference of communication held with Hitesh Bhatti on 01st December 2009. She again discussed the entire episode and told that what Hitesh told about refund of money has not been recorded on their data sheet. She promised that if Hitesh has committed the refund which will be found out from “Customer Conversation Record” the company maintains the amount will be certainly refunded. For verifying the communication of Hitesh with me (party) they need 24 hours time and after that the company will revert back to me.

05th February 2010

Spoke to call centre executive Karandeep (Ref No. IN 0912R0228105) giving the reference of conversation dated 01/02/2010 with Ms Dhairya. Karandeep informed that it is on the record that Hitesh did commit to refund the entire amount on 1st December 2009 and she wonders why Ms Dhairya told that it is not available on the data sheet can not be told. She further informed that she being new she has to consult her seniors to give me reply in this regard. After consulting seniors she replied that it is fault of mine (party) and as such refund is not possible. I confronted by saying that since long the matter is discussed and company has agreed to refund the amount then why all of sudden this U turn. She replied that I have discussed the matter with seniors and the decision not to refund is final. Meanwhile Senior Mr Mandeep intervened and just informed that the mistake of the party hence no refund is possible.

Plea with the Consumer forum:

 The company on 1st December 2009 certainly came to the conclusion that there was mistake on part of call centre executive which gave in complete information about rule of postponement i.e. I need to have call air lines for cancellation of ticket.
My contention in this regard is : Had the call centre executive informed me to call Air Lines and cancel the ticket, in case I want to postpone the journey, I would have definitely done this. Because I am a senior officer working with reputed bank having broadband, land and mobile phone service available with me.

 The request is to take up the matter with the Company and also request for requisitioning all the call communications, as mentioned above, to verify the submissions made by me and decide whether the company is at fault.
 The forum is also requested to advise company to make the full refund and booking amount in addition to suitable financial compensation for having gone through mental and physical agony over period of past 3 months, if the company is found at fault by the forum


Thanking you,

Yours faithfully,


(S A Mankar)

Address of Company:
Makemytrip (P) Ltd.
2nd Floor, Plaza Cinema Building
H-Block, Cannaught Place
New Delhi – 110 001

I have tried to book a ticket with MakeMyTrip but the transaction was incomplete due to some technical reason and the amount was debited from my account.

Immediately, I tried to get in touch with their 24/7 customer support but I had to be in the queue for approaximately 20 minutes and finally when the call was answered, the agent disconnected it. I tried again but this time aproaximately 30 minutes in the queue but no answer.

Finally I disconnected the call myself, because I have realized that the call charge from SWEDEN is exceeding the tickect charge itself.

I am not worried about the money spent on phone call but we really have to do something about this, to bring this into the attention of the management so that better quality support can be availed.

I am planning to send an email now but I dont have clue about theit response time.

Dear sir

I have acct in airfield branch, air force station srinagar SbI Bank with net banking enabled. I tried to book air tickets on 27 jan 2010 using my sbi atm cum debit card. the transaction however did not complete as confirmed by customer services of make my trip. but when i immediately checked my account, it was already showing debit of 6602.00 at 27 jan 2010 with transaction called

POS PRCH
[protected] [protected]

I want my money return. What can i do for returning my money.

I have booked my tickets through Make my trip.com by net banking payment on 21.01.2010 for my travel to india from doha on 19.02.2010, the ticket is not booked but the amount is deducted from my account, now when i called the customer care executive on 22.01.2010 she told that there is not ticket booking on my name and want me to check with Icici bank, which I did but untill now there is not ticket or amount refunded to my account. The details of booking are given below
Date of Booking :- 21.01.2010
Date of Travel :- 22.01.2010
Travelling from:- Doha
Travelling to :- Mumbai
Mode of payment:- Net Banking ICICI Bank
Amount Deducted:- 7539.00

Please help me to get my amount back and make sure that this does not happen in near future to anyone, if possible black list make my trip.com