MakeMyTrip India Complaints & Reviews

We bought shiftthought voucher which can be used for domestic holiday travel by paying Rs 6500. Following are thed details

Voucher Number: 001060 (MMTSTJUL6k)
Name of the Buyer: Nivedita Roy

They told that availing this, we can redeem this voucher for booking upto 9000 Rs. Their agent also repeatedly told us that this voucher can also be used for air travel booking. Now when we tried to redeem the voucher for air travel booking they are denying the fact and saying that the voucher can be used only for hotel booking. I request to lodge complain against them and aware the customer not to fall in their trap.

Below is the chain of mail floated between us


On 12/3/09, nivedita.[protected]@wipro.com <nivedita.[protected]@wipro.com> wrote:
Hi,
As per the mail mentioned below I request you to take up an action immediately or I will be forced to drag the case to the consumer court.Its really shocking that a reputed association like Make My Trip is playing such games with the regular customers.As intimated to you before also that your representatives has been continuosly communicating me the same thing that I can use the voucher for both hotel as well as air tickets. Now when I am planning to use the same they are telling me a different story that I can use it only for hotels.And the funniest part is that one day before they told i can use the voucher for both hotel as well as air tickets and next day the new story.I request you to educate your representatives well ahead before selling such vouchers so that the innocent customers doesnt feel traped at the end. I dont know why this sort of big communication gap among the representives but I cant delay my holiday plans because of your mistake.I am really depressed with the sort of cheating you are making to your regular customers and request you not to test my patience anymore.
So either you book my holiday plans accordingly along with the fare or reimburse my entire amount asap.I want a quick action as I dont want to pay for your mistakes and above all the flight prices are going high everyday.

Thanks And Regards
Nivedita Roy




[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tue 01/12/2009 19:17
To: [protected]@shiftthoughts.com
Cc: Kusum Lata; NIVEDITA ROY (WT01 - BANKING & FINANCIAL SERVICES); [protected]@shiftthoughts.com
Subject: Dispute over usage of shifthought voucher




Hi,



We bought Shiftthough Voucher by paying Rs 6500 (approx). The details of the transaction is as following



For your reference Voucher Number: 001060 (MMTSTJUL6k)

Name of the Buyer: Nivedita Roy

Credit Card used: [protected]



At the time of selling, your representative told repeatedly that this voucher can be used also for Air Travel Booking.



Since yesterday I am trying to use this voucher for my upcoming vacation. I talked to various people on your toll free number and no one is having any clear idea about the usage of this voucher. Till yesterday I have been told that I can use this voucher for air ticket booking as well but today I have been informed that I can not use this for air ticket booking and it is only meant for hotel booking.



As a responsible merchant, I request you to go back and listen to the conversation which your representative had with us in which he repeatedly told that we can use this voucher for air travel booking as well. While explaining the terms and condition also he emphasized again and again that this voucher can be used also for air ticket booking.



I am unable to understand now, is this thing happened by mistake or this has been done intentionally as a market strategy of selling this voucher more and more.

In both the case we are the sufferer.



I am sorry to say, in this circumstances and terms and condition which you are imposing on us now, we do not want to use this voucher and we want full refunded of our money. If you still want us to use this voucher then as it has been explained to us by your representative while selling this voucher, we want to use it for air travel booking as well.



And in any case if you feel yoursel[censored]nable to fulfill this request, I will be forced to take this matter to consumer court.



I am expecting a prompt reply and a quick action because I don’t want my vacation planning to be hanged.



Yours sincerely

Prashant








[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.[protected]@makemytrip.com]
Sent: Tuesday, December 01, 2009 6:05 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly re-check the terms and condition of the voucher as this voucher would be valid only for domestic holidays excluding air travel.



We apologies for the inconvenience caused.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.[protected]@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tuesday, December 01, 2009 5:11 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Dear Kusum,



I think, I am not making this clear to you. I bought this voucher paying Rs 6500 not to spend it on my luxury.

As you told in your mail, if I have to use the online booking services why for God I would have called you. I called you because I wanted to use this voucher.



While selling this voucher your representative did not make this clear that if we are going to use this voucher, your company will be selling the ticket on higher prices neither this is mentioned in the voucher any where.

Do you understand the fact that by doing this, your company is committing a crime of fraud of cheating me.



Kindly give me the direct contact details of the person (your manager or anyone) who is responsible of handing this Shifthought voucher encashment.



Kindly do this at your earliest,



Yours sincerely

Prashant




[protected][protected][protected][protected]

From: Kusum Lata [mailto:Kusum.[protected]@makemytrip.com]
Sent: Tuesday, December 01, 2009 1:36 PM
To: Banchhor, Prashant
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey







Dear Sir,



Greeting's from Makemytrip



Kindly note that we have cross check with the concern team and like to inform you that deal is available for online booking only. We request you to kindly book the same online on makemytrip website.



Best Regards,




Kusum Lata

Extn 2635

MakeMyTrip.com
103 Udyog Vihar, Phase I, Gurgaon 122 016, Haryana, India
Toll Free: Toll Free:[protected]All Major Operators) ,[protected]MTNL & BSNL Phones)
E-mail: kusum.[protected]@makemytrip.com
Visit us at: www.makemytrip.com











[protected][protected][protected][protected]

From: Banchhor, Prashant [mailto:Prashant.[protected]@delphi.com]
Sent: Tuesday, December 01, 2009 12:07 PM
To: Kusum Lata
Subject: RE: Flight fare discrepancy in kolkata to Dibrugarh return journey

Hello Kusum,



I need to book the tickets ..can you please let me know what is happening ….



Prashant






[protected][protected][protected][protected]

From: Banchhor, Prashant
Sent: Monday, November 30, 2009 8:07 PM
To: 'kusum.[protected]@makemytrip.com'
Subject: Flight fare discrepancy in kolkata to Dibrugarh return journey



Hello Kusum,



As per our discussion, I am sending you the details, the trip_details.JPG tell about the total fare and the final_charge.JPG is the visa verified stage after which the tickets get booked. Looking into it you can clearly see the discrepancy in two fares which you told me and which your site is showing me.



Can you please resolve this issue and contact me at your earliest.



Thanks,

Prashant

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I am highly unsatisfied due to the services and level of loyalty being provided to the customers of makemy trip for the above mentioned tickets I booked my honeymoon travel Bali and Manyasia, my flight had to depart from Delhi Airport at 23.35 hrs at night on October 3, 2009. But in the morning called at the customer care help line of Malaysian airline and got to know that my flight from KLIA to Bali MH-851 cancelled and converted into MH - 853, as I was already suffering due t reducing platelets count and was not able to do with the mentioned flight and due to the same reason i had to cancel my entire trip. initially they kept of assuring us and know they have offered me to take the amount 20,000 out of the Hotel booking of 50,000 approx and according to them the airline can extend my tickets to Jan 15, 2010, which is useless for me I need full refund for my travel including entire hotel booking, I booked my entire package including Airport Transfers, Sightseeing, Tours, 3 Dinners all 8 night Breakfast, and i have not availed anything, they are charging me 30,000 out of 50000 of my entire tour, the maximum amount which the Hotels can charge is 1st night stay, Till now i as was pursing the same through my agent makemytrip.com, for my refund of my package amount from you and the response from their side is that you can extend my tickets to January 15,2010, it is highly unacceptable, i can't do with it as my entire trip got spoiled because of this and now for me it’s not possible to use it as I am involved in CWG Delhi 2010 and it’s not possible for me go anywhere till next year. Hence I would request you to process my full refund. Although.
I expect my full airfare refund from Makemytrip.com for my tickets and Hotel booking mentioned above.

Regards
Devesh Kalra
+91-[protected]

No:1 fraud website... people please please do not use this website to book ticket... till now i did not get the reponse for my email & complaints this is my incident happend to me...
Due to lack of time for transit flight (one hour time) transit flight to mh-9191 from kul, i have missed the flight and there is no one to help me over there in kl airport. (one of the biggest airport – kuala lumpur)

In the make my trip website, i have booked the air ticket from penang to chennai in malaysian airlines. the ticket details mentioned as pen – kul mh1133 (6.40 am – 7.40 am) and kul – maa mh 9191 (8.40 am – 10.00 am) with one hour transit time in kul, but this connecting flight is operating by jet airways and they have not mentioned in website or in e-ticket.
When i get down kl airport (pen-kul) i rushed to malaysian airlines counter to collect my boarding pass mh9191, but they told this is jet airways operating flight and again i rushed up with my luggage & hand luggage i went to jet airways counter by 8.10 am and there is no one in the counter when i enquired about them they told its already closed, you go & enquired in jet airways office, went to jet airways office and asked they told this is not our mistake and you have to be in time at least 1.50 before but i do not how you this idoit have issued me the ticket with one hour transit time?
Malaysian airlines & jet airlines not interested to change my ticket also to come back india and again i have booked new ticket to come chennai.

Dear Team,

I booked ticket from Delhi to Lucknow from Make my trip booking reference number FLT[protected] worth Rs 3487 on 28/11/2009.

however, money got debited from my account without providing ticket, when i called up customer care to confirm the status, i was told that same will be refunded to you with in 2 days which is not been given to me.

01st Dec 2009 - I called up again to confirm the status and i was told that same will come to your Back account by end of the day.

02nd Dec 2009 - I called up again when my call was disconnected.
02nd Dec 2009 - I called up and was on phone for almost 35 minutes.
02nd Dec 2009 - I called up 03rd time to ask for refund and check the status but I was told that it will take another 3 - 4 working days. when i talk about customer service my call was disconnected.

Kindly look in to this and take appropriate action.

I booked tickets via flt[protected] for 2 adults 1 child and 1 infant for lucknow delhi kingfisher IT 205 on 23-11-09 and paid via credit card for Rs 11948. In morning I took printout with the following airlines pnr No
LFCQXP for akshay and Shankuntala
GNJMRR for Rajni and Arav
How ever on reaching airport we were told that the travel agent MAkemytrip has cancelled the pnr GNMRR for Arav and rajni whereas we were neither informed by yourself through email,sms or call that you have cancelled the said tickets. Then I ahd a talk with your helpline number [protected] with some lady who further put me across with Mr Mayank who agreed for the mistake committed by Makemytrip and said that he would get back by evening with the clarification and refund/compensation. This is a clear case of cheating and forgery. I had to spend Rs 7060 apart fron Rs 11948 payment made to yourself for the last minutes ticket at kingfisher airlines counter.
The worst part is that despite my mail no one has contacted me on cell to get the things clarified. The Lady Mrs Shankutala is a high BP and kidney patient and Arav is an infant. So the mental trauma caused is of immense nature. as I feel that MAKEmytrip company has cheated me and indulge in forgery by getting the reservation cancelled from Airline.
V S Chandola
[protected]

Dear Sir,

Ref. Booking id : IN0910B08790

I had travelled on a holiday package recently thru makemytrip.com. This was my first trip thru MMT. I experienced problems during most part of my trip in terms of poor hotel accomodation against what was commited while booking/payment, uninformed waiting time during hotel check-ins, lack of cooperation from local contacts provided by MMT, long waiting/hold time while making phone calls for help to MMT, lack of information on escalation contacts at MMT, package itinerary was not followed, etc.
On returning to Blr, I had written a detailed email about my concerns and also requested for refund for the amount that works out as difference on what was promised and paid for and what was actually provided by MMT.
Adding to my frustration, no one has acknowledged my email even on sending repeated reminders while they commit a response within 24 hrs in their auto-reply. I could speak to one of their agents who did my booking. While she promises follow-up with their team, I am not confident of any support from them as I have not recd. any acknowledgement/callback from their side. As I am not finding the right escalation contacts from MMT, neither their staff allow us to speak to their management staff, I am using this forum to help me get attention on this issue and help me with the requested refund.

Sincerely,
Raja

I wanted to avail the prize which I won in make my trip.However, today i was told that my prize was "valid for certain period" and that MMT wont be able to give me the same. I would like to bring to your attention that this information was not brought to my notice earlier and i was told in Feb'09 that i would be able to avail of the prize by Dec'09. Additionally, my prize was worth about Rs 4.5 Lacs but i was also ok to taking the Egypt trip which is about Rs 1 Lacs only.

THIS PEOPLE ARE CHEAT .Never trust them

Shilpa

I have booked ticket thru makemytrip.com (booking number 4YXHYP and 4YNKVA) travelling on 4th December. In late October, I received an email providing revised schedule. I sent email on 31st October because with the revised schedule, I found some issues (listed below).

1. I have 2 hours and 30 minutes between arrival at LGA airport in NewYork and departure from JFK airport NewYork. In 2.30 minutes, I have to come out of LGA with luggage, change airport (from LGA to JFK) and check in for international flight at JFK. Even if flight arrives ON TIME at LGA, this is going to be a problem.

2. One segment of flight is missing (for booking number 4YXHYP). My return flight starts from Hyderabad, which was originally starting at Ahmedabad, India.

3. With new schedule below (4YXHYP), arrival on JFK is at 7.20 am and flight from LGA to CHS is on 8.45 am. Within this 1 hour and 25 minutes, I have to come out of the flight, do immigration checkup, take luggage, change airport and check in at LGA. Make mytrip.com gave me some option of evening hours when I called, but I requested to put me in earlier flight (timing nearly close to my original schedule). I was told to send my original iternary, which i emailed to them. Todate, no action.

As I did not receive reply, I called Makemytrip. Everytime, I was told to wait for 2 days or 3 days. After the time frame completes, I called again, same reply. Thankfully, last week I received phone call to wait till Wednesday (Nov 16). However, after that I received email mentioning to call them as they have some options for me. When I called, I was told that it is Sunday, and they can not do anything.

Everytime, I was reassured that this issues will definately taken care of, as it happened due to change in airline's schedue. However, I don't when.

I would respectfully request if someone can help in this matter.

Hi,
We had booked two roundtrip tickets on 6th november at MakeMyTrip for Delhi-Udaipur sector for 29th November with booking id Booking ID -FLT[protected]. The cost of the first ticket was[protected]+4614)/ while the second ticket was at[protected]+4869). When inquired as to why the tickets were differentially priced (for taxes as well!), the cutomer support told that the two tickets belong to Different Classes although they are both in the Economy Class!. I couldn't make any sense of it and got the second ticket cancelled which costed me Rs.2300.
I also couldn't understand that how two websites for the same flight could charge different taxes for the same flight because later i checked on Travelocity that the same ticket was costing 4300 there (my big blunder ....please don't book on makemytrip!) with half the taxes that were charged at Makemytrip.
I am attaching the same ticket here. Taxes on Travelocity are 2500 lesser than Makemytrip.


Outbound Delhi (DEL) - Udaipur (UDR)
JET AIRWAYS logo JET AIRWAYS
9W2207
Departs: Sun 29 Nov 09 05:45
Arrives: Sun 29 Nov 09 07:45
Economy - 1 stop - Total travel time: 02 hrs 00 mins
Inbound Udaipur (UDR) - Delhi (DEL)
JET AIRWAYS logo JET AIRWAYS
9W2013
Departs: Mon 30 Nov 09 07:40
Arrives: Mon 30 Nov 09 09:45
Economy - 1 stop - Total travel time: 02 hrs 05 mins
Flight icon 1 × adult fare @ Rs 4,113 (inclusive of Rs 3,908 surcharges and fees) Rs 4,113
1 × Average Booking Fee per pax @ Rs -50 Rs -50
Change Flight | supplied as an e-ticket
Flight price: Rs 4,063

I have made booking from Make my trip to Kingfisher airline. Now if I want to cancel the ticket, I have to pay cancellation charges of 750 to airlines and 250 to Agent that is make my trip.com

This I think is unfair. When I called KingFisher to cancel my ticket, they say they can't do it. whereas I called make my trip.com and they say if airline can cancel thier ticket then I don't have to pay thier service fee.

But due to thier internal connection they are charging me extra 250. Also when I asked KingFisher airline person to give me number/mail id to escalate he said he don't give such number.
Which is rude for customer to take.

I will say customer care of kingfisher is worst and these allicance between airlines and agent to take unecessary money is Cheating

Dear Sirs
I booked internal India flights with MakeMyTrip.com earlier this year. My booking reference from them was FLT[protected] & the Kingfisher Airlines PNR was CFWNQZ. The outward flight Delhi to Dharamsala was fine, but the airline cancelled the return flight on 29 October without notice. The airline authorities at the airport gave me written authorisation for a full refund which I was told I must obtain from Make My Trip. Since my return to the UK, I have emailed Make My Trip, attaching the refund authorisation, a dozen times, without any sign of a response. I have carefully checked my junk mail folder, so I am sure they have simply not answered my call for refund.
Derek

I booked tickets from chennai to Delhi (round trip) through their site www.makemytrip.com, they site was very slow and suddenly it asked me to confirm payment and when I confirmed it charged twice ($787 US). When I called them immdeiatly there response was very poor and they never agreed its their problem. Still fighting with them to get the money back.

I had cancelled one Booking on 5th Oct 2009. The expected date of my refund coming back to the bank account used by me for transaction was 15th Oct. But it is already 10th Nov and no news of me getting the refund. There phone lines (I dont know what they are really for) are without fail always busy. Which in anyways probably show the number of complaints against them !!
The online tracker for this transaction shows the details of some other account of mine which was never used for this transaction.

i think the company thinks that there job is over once the call centre employee sends an email that the 'Refund is getting Processed' ; but has no responsibility of ensuring that the REFUND GOES BACK ON TIME AND IN THE CORRECT BANK ACCOUNT.

Dear Sir,

I have booked the following Air tickets through Makemy Trip vide Bookinf ID -FLT[protected] and Airline PNR No. 0M0HNX.

Flight NO Departure Arrival
MDLR 9H 107 Delhi Goa Non stop Flight
(24 Dec 09) (24 Dec 09) Refundable Fare
(10:15 hrs) (13:00 hrs) Duration 2hrs45Min

I have got a SMS from MDLR on[protected] that MDLR flight 9H 107 from Delhi to goa has been cancelled . The given numbers in SMS for queries are[protected],[protected] and [protected].

I tried to contact with MDLR on[protected] through above given three numbers but it is unfortunate that non of them has been responded . I forced to contact with Makemy trip on[protected] but I have not got any suitable reply / information from Makemy trip too. Makemy Trip advised me contact with Airlines .
Today understood from Delhi IGI Airport , MDLR Airline's IGI airport Counter /office has been closed since 20 days and MDLR has been stoped operation since 20 days from IGI Airport .

I tried to send E- mail to MDLR but the mail has been bounced back and the Telephone No.of MDLR are also not working . Makemy Trip had already charged full amount of ticket to me through my credit Card . Now Makemy Trip is not ready to refund the amount .

Hance , Under the circumsatances you are requested to kindly look in to the matter so that my amount is refunded to me with out delay .


With best regards

Subal Kumar Saha
2C , Sai Baba Enclave, Near Tehsil Road,
Najafgarh, new Delhi-110043

Mob:- [protected]
Email Id:- subalsaha.[protected]@rediffmail.com
subal.[protected]@vanderlande.com

An amount of Rs.4555/- has been charged to my ICICI credit card for which I have not made any transaction. CUstomer Care person told me that it is a system error & amount will be credited back to my card. One month later , nothing has happened. When I called them again, they are unable to track my complaint using the reference number given to me earlier.

I booked two bus ticket for a total of 7 passengers through make my trip.com for my journey from Madurai to Chennai for journey date 25th October, 2009. The PNR numbers are TBBK98883887 for 6 tickets and TBBK82825928 for 1 ticket. The coach operator was Photon Trans Co. and the coach type was Volvo. From the outer look of the bus itself I could sense a foul smell and it seems the driver does not have enough experience to handle a Volvo. The bus left Madurai by 10.10 pm and bvy around 4.30 am next day morning we were stopped by RTO officials near the toll gate after Villuppuram town. The driver stopped the vehicle and fled from the scene. The cleaner was showing some papers to the RTO officials and later the RTO officials informed us that they are siezing the bus since it does not have valid permits. By around 6.15 am one of the RTO driver drew the vehicle to Villupuram RTO office and they dropped us near the Villupuram bus stand. From there we had to find our own transport to reach our final destination. I arranged a Sumo for my family from Villuppuram to Chennai.

It is the responsibility of both the operator and make my trip.com to ensure the passengers are not left stranded on mid way which is purely an operator mistake for not having the proper permits. I request make my trip.com to refund my full fare and also proper compensation for undergoing the trauma.

I had cancelled my return journey on travel ticket with booking ID FLT[protected], booked through Makemytrip.com. They confirmed that Rs. 4715/- shall be refunded back to me (shall be credited by them to my account).

Their website status shows that the refund was made on 3rd Oct 2009. I tried calling their phone numbers, but their AVR system keeps me on hold for hours together. It is next to impossible to contact them through phone.

Once i was successful in calling them. They told me to send a mail to them with my account statement, which I did on 30th Oct. But there is no response. They are not available on their phone numbers also.

Please help me.

dear sir

I have booked my ticket of GO AIR flight no 312 from Ahmadabad to Delhi dt 29.10.09 through makemytrip.com
but on 24.10.09 i got a call from go air mumbai that the said flight is cancelled and i will get the full refund
since than i am chasing both the company for the refund
but as on today 03.11.09 i have not got any refund or the answer for refund
i have been trying to contact on the helpline nos of makemytrip and go air they put me on hold for minimum of 45 mins and then the call gets disconnected

Pls help my contact no is [protected]

Dear Make My Trip

I have been trying since 17.15 today to book flights with your system.

At 1730, after giving all my credit card details, I go to a screen which told me I had been charged with Rs 15,656.00. This same screen said “You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx. Thank you.”

I called your support line which was less that useful. Your customer service representative kept asking me to contact y bank, when what I wanted was to be told if I had any tickets. Eventually he told me there was no duplicate, my payment hadn’t been taken and I should buy the tickets again.

I went through the whole process again, until a reached a screen which says the exact same thing. That I have been charged with Rs 15656 and You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx . Thank you.”

I have called your support line again and cannot get through.

Please accept this as confirmation from me that
1 – I do not wish to book any flights with you
2 – I do not expect to be charged by you for any of the above attempts to book flights
3 – If I am charged by you for the abve flights or anything else I will expect a full refund, plus interest and bank charges
4 – I am notifying the Indian Consumer Complaints Forum of this poor service.

Please confirm you have received and understood all the above

Sincerely

Joe Phelan

Dear Sir,

I have booked one package for Rs. 6,616.90 on dated 03rd August, 2009 with M/s. Make My Trip, after waiting two months I have enquired for the package then they intimated that the package has been delivered to me, but after verification it has come to know that the package has been delivered to other person instead of me. Official of M/s. Make My Trip assured me that action would be taken against courier service with intimation to me and a new package document would be sent to me. After again passage of one week I called them for new package then they intimated we are working on that and with a week you would get the package. Then I decided to cancel the deal because after passage of two months also they have not fulfilled the deal, I asked them to refund my money but then thereafter they sitted mum and no action from their side.

I want your interference in this matter please and arrange for my refund.

Submitted for your favourable action please.

Regards,

Vijay Kumar