MakeMyTrip India Complaints & Reviews

Sir, In actually I have to browse www.makemytrip.com for rail ticket booking today but i don't have got my ticket right now ,after that i just tried to Toll Free from all Major Operators[protected],Toll Free from BSNL & MTNL[protected] but neither take response nor help of any type i still tried to P.N.B. toll free no. to further details of my account which has reduce by of 350/- as cost of rail ticket booking and unable access this site because of deliver an error message "OOPS, an unknown error occurs". I was booking from Swatantrata S Exp. boarding at Ghazipur City to New Delhi on 20th Oct.2009.
So, please kindly take action against (this failure process, loose communication gap and money loss) on www.makemytrip.com. Please deliver positive response on my favor.
Thanking You!

I Booked flight Jammu to Delhi on 16/09/2009. My Booking ID is FLT[protected], I was regularly contact with customer care nos on the booking day. they ask me ticket is not book for some technical error. and your amount will refound to you. in this regard they provide me a Ref. N. IN0909R0046314 talk with MR. HITESH, but till date no refound reflect in my acount.

I made an online return ticket booking under the ID FLT[protected] (amount Rs14398)on Sep17th at about 5.45 pm. Due to some ‘communication failure’ I wasn’t provided with any PNR number or status, neither did I receive a call from the customer care as promised on the website. This leaves me with no option to make any other booking as I don’t know if the current ticket is confirmed or not.

After repeated calls and speaking to numerous customer care excecutives till into late ours afermidnight and being promised that the matter will be looked into with utmost urngency, that our call will be returned in half an hour etc, noone called me to resolve the matter. I am writing this at this odd hour of the morning, not knowing if I will be able to board my flight at 10 am or be able to make an alternative booking.

I think this is extreme irresponsible behaviour on the part of not just customer care but also senior management which conveniently stays away from the scenes. Whom is a customer supposed to contact in such events? Your 24 hour customer care numbers are never picked up and customers are harassed by being put on hold for long hours and then the calls are cut only to be put to a new excecutive who asks for the entire story to be repeated n number of times.

I am on the verge of suffering heavy losses if I miss my flight and will take this matter up with utmost seriousness. Kindly respond to this with the urgency it warrants. I have made numerous hotel and flight bookings on Makemytrip and am enraged by the situation.

This mail is to bring to your kind attention the severe inconvenience suffered by me and my wife due to our flight bookings through Makemytrip.

We booked our travel through makemytrip - booking numbers are 3TU22B and 3TU22D.

The initial confusion was created due to the inadequate information on the E-ticket. The E-ticket referred to our flight as being an Emirates flight, whereas it was a Jet operated flight so we were shuttling between terminal A and C at the Mumbai airport.


It took about 30 mins to clarify this confusion, even your helpline people were confused about the status of the operating flight.

Further the authorities at the Mumbai airport told us that there was a mistake in the booking and that we would not be able to travel on that ticket.

They told us that there wasnt any booking for the eticket number for the 29th and the ticket number was showing as invalid on their system. I have attched a print out which the official from Mumbai gave us to prove that makemytrip had made a mistake in the booking which caused the delay due to which we missed the flight o Dubai.

The official from Jet had told us that he could arange for us to travel to Dubai on a jet ticket, if we could get the journey from Dubai to Boston confirmed from United.
I called on the makemytrip India number and they said they could not do anything for us and that there was a separate department handling this who would call us in a few hours. However, we were at the airport with no cellphone in India. They gave us a number for United Airlines in Mumbai which we called. However, no one answred those numbers.

Then, I called the makemytrip US number and talked to Malcolm, who was extremely unhelpful. He told us that there could not be anything done. We asked him if he could somehow arrange for a new ticket or at least put us on a different flight from Dubai to Boston so that we could avail the flight which Jet would provide to us to Dubai. But he said we will have to pay $1500 for each ticket again. He was extremely rude and said he could not help us at all.

Ultimately, we had to buy fresh tickets at the Bombay airport from Delta airlines. These tickets werent easy to get as well and we had to wait till everyone else checked in to know if there were seats available for us. We paid $690 per ticket.

I request makemytrip to reimburse the entire amount of 1400 of our tickets including overseas calls to makemytrip US office. Please get back to me as soon as you can with your answer.

Available documents to prove our case:

1. Document given by the official in Mumbai (which are missing eticket number and which cause the confusion)
2. Proof of purchase of fresh tickets from Delta
3. Transcript of the chat with a rep regarding this issue
4. Makemytrip ticket with misleading ticket information.

Hi my name is Kishore Jagyasi. I had booked my flight on 16th on makemytrip.com and I got this email in return

Mr Kishore Jagyasi,

Your payment has been processed. However, due to a communication error, the system was unable to confirm your reservation. Our customer care executive will call you within one hour on the phone number provided by you at the time of booking. If you would like to speak to our customer executive any time, kindly call[protected] and quote your MakeMyTrip Booking ID : FLT[protected]. We regret any inconvenience caused.

Please find below your tentative itinerary.


Team MakeMyTrip.com

I have called the toll free number [protected] and three people have asisted me
Nisha, Jaya and some guy name nimit or amit who cares, I was told that someone is going to call me and I am going to get an email and NO body, I mean no body is calling me back, this company is so [censored]ed up that some how they know the number I am calling from and I can't get through with the calls any more. I am really surprised that this company is considered good.
and when I call them to book a new flight as international traveler " Oh there is someone answering my phone immediatly and then telling me that this department it different." I wish there was an office of this company where I live. I really would have made sure that there is lock by court unless they resolve my problem.

this is the worst company "PLEASE DON'T USE THIS SITE AND DON'T DEAL WITH THIS COMPANY. THIS IS A FRIENDLY SUGGESTION. I WILL NEVER EVER DEAL WITH THEM EVEN IF THEY ARE GIVING TICKETS AWAY FREE"

After going all the way to the payment screen with approximately Rs. 8000 for two tickets from Cochin to Bombay, I was billed Rs. 13,000. As I was in a hurry, I did not notice that. Only when I received the SMS did I realize the fraud activity. Even today, Kingfisher and makemytrip.com claim Rs. 8000 for two tickets. Referring it to customer service is useless as they claim that the amount was 13,000. I wonder how they are allowed to operate when they employ such bait-and-switch activities so blatantly. Polling the internet, it appears that this trend has been going on for 2-3 years now.

Dear sir,
I have booked my flight from Kolkata to Bhubeneswar Booking ID FLT[protected] through Make My Trip Portal by paying Rs. 3, 032.

I boarded the Jet lite flight but flight could not land at Bhubeneswar & had come back. No alternate arrangement was made & We have been told that Full Refund will be made through Make My Trip.

I contacted Jet lite (Ms Roshni at Call Centre), who said that Make My Trip has to act.

I made a complaint to Make My Trip where I contacted Mr Prashant Vadera who said to to submit the refund voucher in original through email, which was also submitted 2 months back.

The Refund has not been released till date.

Can this Web site help me..

Regards

L M Sanwal

I booked a air ticket through make my trip.com of paramount airways on 28.07.2009 from guwahati to agartalla which costed Rs. 3154.00 but this flight was cancelled from paramount airways and they confirmed me that the entire money of cancelled ticket will be refunded within a week time. But till date no money is refunded. On verification to paramount airways i came to know that from their end they refunded this money to make my trip's account. But during conformation with make my trip they suggested me to check the payment status in their website with booking id when i entered the booking id the system denied any claim. The details of the ticket is mentioned below with this complain. please take this matter seriously and take necessary action in order to resolve my problem.
Team MakeMyTrip

View Itinerary Online >
Traveller Information
Traveller(s)
Mr krishna das
Age
above 12 yrs Segment
Guwahati - Singerbhil
e-Ticket number 02XLJS
Promotional Information
Promotions Code
Paramount

Inclusion Type
Promotions

0.0
Text


Flight: One Way Ticket
Confirmation ID: FLT[protected]

Airline/Carrier Class Departure Arrival Stops Duration
Departure
Flight:


Paramount Flight #803
Economy
No Refunds
Guwahati
(GAU)
Jul 28, 2009 1040 hrs Singerbhil
(IXA)
Jul 28, 2009 1125 hrs NonStop 0h 45m
Summary of Charges
Flights
1 Adult: Rs. 2, 450

Sub Total: Rs. 2, 450
Surcharges: Rs. 593
Travel Insurance:
for(1) Rs. 111
Total: Rs. 3, 154
Grand Total: Rs. 3, 154
View Itinerary Online >
User Agreement | Privacy Policy
MakeMyTrip India Pvt. Ltd. We are open 24X7 and can be reached via phone or email
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon - 122016
Haryana
India Phone:[protected],
[protected]
Toll Free:[protected]
(TRIP) (From BSNL & MTNL
Phones) For Airtel Subscribers -
Toll Free:[protected]
[protected]@makemytrip.com

I had booked my eticket from makemytrip to travel to Jaipur from Chennai to Mumbai to Jaipur and on the eticket they captured my name wrongly as VIJUJOHN JOHN instead of Biju John i was clear when i told them on booking they also accepted the mistake. my booking was done on the 20th of august for flying on 24th. I found the mistake as soon as i received the eticket called them back and told them to correct it but they asked me to cancel it and rebook it with the cancellation charges. Feels like they care just for commissions and not customer service. I have attached the eticket below...

Flight Details MakeMyTrip Booking ID : FLT[protected]
Booking Date : Sat, 22 Aug '09


Chennai (Madras) - Mumbai (Bombay) | Travel Date: Mon, 24 Aug '09


Airline

Indigo Airlines 6E-211
Non-Stop Flight
Duration: 1h 40m Departure
Chennai (Madras)
Mon, 24 Aug '09 (15:10) Arrival
Mumbai (Bombay)
Mon, 24 Aug '09 (16:50) Class: Economy



Passenger Details | 1 Passenger

This flight is an inactive flight

Name Type PNR Status Cancellation Fee

VIJUJOHN JOHN Adult G6IYEN Confirmed Rs. 250 Click to Cancel







Mumbai (Bombay) - Jaipur | Travel Date: Mon, 24 Aug '09


Airline

Jet Airways 9W-2053
Non-Stop Flight
Duration: 1h 30m Departure
Mumbai (Bombay)
Mon, 24 Aug '09 (18:35) Arrival
Jaipur
Mon, 24 Aug '09 (20:05) Class: Economy



Passenger Details | 1 Passenger

This flight is an inactive flight

Name Type PNR Status Cancellation Fee

VIJUJOHN JOHN Adult 28F75Z Confirmed Rs. 250 Click to Cancel







Payment Summary

Total Rs. 6, 658

I booked a return ticket from Delhi to Milwaukee (23 Aug’09) and back from Chicago to Delhi (7 Sep’09) in Continental Airlines through Makemytrip.com.

The agent Parabjit Singh at Makemytrip quoted me a price of Rs. 132, 000/- for the return ticket. However I kept insisting him that the price showing in their website is far much lower than his quote. It was around Rs. 88, 000 for the same airlines and itinerary on their website. He told that these are fake prices showing only prima facie to attract customers, and they will be corrected in 5 minutes. Avoiding the risk of getting my card debited just to test the fares I confided in him and requested to book the ticket at Rs.132, 000/-. I had faith that the person sitting across is thinking of customer satisfaction.

My faith was completely broken the next day when I browsed makemytrip.com once again to check the fares. The fares which I was guaranteeing the other day were still the same at around Rs. 88, 000/- and nothing changed at all. I was cheated by Rs. 45, 000 just by trusting the agent / travel consultant at makemytrip who overcharged me the previous day.

Just to cross check if they are fake prices, I made a fresh booking at makemytrip, this time some new caller picked up the phone. He got the same itinerary booked for me at Rs. 88, 000/- and then I asked to call Parabjit on line and let me know why did he overcharge so badly for the same ticket. But he hung up the phone. Sent a mail to them immediately, but there is no reply.

Thereafter I contacted Continental Airlines directly and managed to get the receipt of the ticket which makemytrip had booked from Continental for me….believe it or not below is the factual data.

Price charged by Makemytrip Original Price of Continental Airlines Overcharge (%)
Rs. 132, 600 Rs. 86, 689 Rs. 45, 911 (53%)

Finally I got my ticket cancelled from makemytrip (Despite their high deduction charges of Rs.8600) and booked it directly from Continental Airlines on their number:[protected]the number routes to Houston, but the callers are charged at local rates)

Following lessons learnt:

Please do not trust makemytrip.com / they can cheat you anytime and they have a plethora of stories to concoct.

Book tickets directly on the Airlines website it may at times be marginally high, but you will have a peace of mind that you have not been cheated in some or other forms.

Stay away from makemytrip and similar travel agencies. They make profits by marking up price over and above airlines’ basic rates….which is recovered from innocent customers. They are complete eye washers….trust the fact.

I booked two tickets for Mumbai from makemytrip on 17th of may for INDOGO AIRTILES.I recieved a message from makemytrip that 8120 ruees has been deducted from my account. but i did not receive any PNR details from makemytrip. When i called them for this, they informed that there is no booking fo rme. I questiond them then, that how did you charge me when there is no booking. They informed that the booking was not confirmed from airline side. I then told that how can you charge me if there is no booking.

They told me that i need to buy a new ticket and they will refund my money later.

I HAD TO SUFFER A LOT OF PUBLIC HARRASSMENT AND TRAUMA as i was running on the airport running to find cheaper airtickets. then i went to Indigo airline counter. they informed that i have a booking for mumbai.


I informed this to MAKEMYTRIP, they said that they need to talk to their technical team. thier responses were very delayed and pathetic responses.

then i told them that i will go to the consumer court against them.

I want a compensation from MAKEMYTRIP for this behaviour(providing wrong information and lack of service)

Hello, Add me to the long-list of the miserables who've used a Credit Card on MakeMyTrip.com & paid twice. On 16th June, I tried booking a ticket on Mumbai-Riyadh-Mumbai sector on makemytrip.com for 18th travel date. I was happy at the fares shown on makemytrip.com website as they were the cheapest. I was using a friend's (Mr Virendra K.)credit card trying to complete the booking. However, the site wouldn't take my booking citing problems with the credit card. Naturally, I gave up, But, soon as I received a call from their call centre (they must've gotten my details from the form I filled on their page). One Mr Avi Jain asked me why I abandoned purchase of the ticket & offered help. When I complained that the site was turning down the credit card, he asked us to try again. When that failed, I requested him to send me the ticket offline; i was willing to pay cash. He blocked the ticket & I was directed to their MIDC, Andheri office to pay in cash & collect the ticket the next day. I repeatedly enquired whether they'd still charged the Credit Card & he denied saying the transaction has not gone through.

Since the fare was cheap, I dashed to their Andheri office the next day morning. I met one Ms Sangeeta Jadhav who completed the transaction & gave me my ticket for 18th June. Their booking ID is IN0906B04541 I was so enamored that I offered to send them a complimentary email for their good service, which I did.

But, little did I know that my nightmare had just begun. When I came back from Riyadh, my friend called me to inform that makemytrip.com still charged the Credit Card with the full ticket amount. I was aghast. When I called Ms Sangeeta Jadhav in their Andheri office, she pointed out that this was routine system error & all I needed to do was send them a fax of the statement to reverse the charges. And then makemytrip.com's true colours started unfolding.

I must've send 10 faxes, but on every call after that they claimed that no fax was received, inspite of we having a Fax sent confirmation. Then we sent the scan of the Credit Card statement. Again, none was received & whenever they received it, it was not opening.

After too much pestering, their Gurgoan call centre asked to send the details now to their Gurgaon office. Again all the faxes sent were not received & their telephones just kept ringing away. I kept blasting away emails threatening to complain to consumer forums but nothing worked. All I kept getting was canned service emails repeatedly asking to send the statement scans again.

Just on curiosity, I googled Makemytrip.com for consumer complaints & what do I find? They are notorious for this double-charging, snagging credit card details, cheating on refunds & what not! No wonder the consumer forum complaint did not work on them; this is their business model - double charge & loot whichever unsuspecting guy happens to give them their Credit Card details.

Honestly, I don't know if I'll ever get back my money. The next credit card statement has come in with interest levied on their previous amount. I hope to get justice & money back. Also, I want to know if there is a way to punish & shut down fraud companies like MakeMyTrip.com.

Dear All,

I purchased a International Ticket from Make my trip guys. on 9.5.2009 but my travel date is 28th august only. i bought well in advance, unfortunately i would like to change my travel dates pls. note i bought ticket from them Bangalore - Las vegas - Bangalore for 52, 292/= only.

For changing travel date they ask first 34690 !!! the amount is very very high for date change even though i agreed for that amount and debit the money from my credit card, one day later they called me and told if we want to amend the changes completely still you have to pay another 15, 000/= because of taxes changed !!!

I said no, you don't want to make any amendments in my travel date pls. keep as it is old date and refund the amount which you debit in my credit card 34690/=.

Meantime i spoken with British airways guys and United airlines guys they said we will charge only 3400/= for date change, but they could not do because Make my trip guys not at all giving the rights to change the date by Airline people., they give all the information / Rights to airline people only before two days of Departure !!!

Until that they will hold the ticket / Information by them. and if passenger comes for any amendment they want to charge anything like that and making fool !!!

So instead of booking Make My Trip may be directly we can book with airlines means if we wish, want to make any changes they will charge very cheap and also they will allott more mileage what they airline people are selling.

Make my trip guys allott to customer Monkey class only for that we will get poor mileage and the same if we book with airline website directly means we will get good mileage.

SO GUYS NOT TO PREFER MAKE MY TRIP FOR FLIGHT TICKET.

Thanks

Raj

MMT BOOKING ID : RAL60001932
TRIP TYPE : TRAIN
PNR NO : [protected]
TRAVEL DATE : 24 June '09
TRAVEL DETAILS : BSB-JAT

My waitlisted ticket couldn't get confirmed & i'd to buy an ordinary fare ticket in eleventh hour & took a reservation from TC office with penalty charges.

Normally when a waitlisted e-ticket is not confirmed the money is credited back to the respective account with nominal deductions when it is booked through IRCTC.

MMT books the ticket in association with IRCTC but i didn't recieve any refund till date.

Hello Sir/Madam,

On the 3rd of July I booked a ticket from makemytrip web site i.e. www.makemytrip.com. I used my login ID to book a friends ticket which is allowed to my knowledge. I entered the passengers name and proceeded to enter the address. But, the passenger name got changed to the original ID name which i did not notice as i scrolled down the page. I booked the ticket. when i printed the ticket i found out that the ticket was booked with the wrong name.

I called makemytrip.com and they told me that i have to cancel the ticket. I asked for a name change by they told me it is not possible so, they canceled the ticket.

Ticket was booked at the name of Mr. Cafe Xtreme.

There was no confirmation page to check the detail of my booking before making the payment. I was completely unaware of what booking i was making after filling all the necessary details.


Thank you,
Abhishek Bhattacharjee.
Shillong.
Meghalaya.

Dear ALL,

We have used Internet Booking for years. But now we have companies like MakeMyTrip.com who are cheating and robbing its customers. This is taking away all the trust from the conveniemce of Internet Booking through Indian Sites.

We had booked one ticket through makemytrip, but the ticket was not issued even after 48 hours, when we called up the customer care, they mentioned that there was a fault in the system and that our ticket has not been raised and will not be issued. They suggested us that since this ticket was not raised we will not be charged on the credit card and also suggested that we raise another ticket.

But ALAS!!!

Deepak Kalra and Team cheated on us!!! They charged our credit card twice.. When we apprached the Airlines, they cancelled the tickets and asked us to approach MakeMyTrip.. and when we are doing the same.. these guys are lying saying that they have not received the money..

Oh Come On !! Give me a break.. I have attached the screen shotr of my bank statement, which clearly shows that my card has been twice and the money has gone to makemytrip.

Can we all join hands and DRAG MAKEMYTRIP to Consumer Court??

Similar thing has been experienced by one of my colleague, and he got his monet back only after he threatened makekytrip to take to consumer court..

Regards,

Abrana Sultana
+[protected]

I contacted Make my trip executive to make a booking for Sitla estate, Nainital from 17th to 20th June 09. She confirmed the booking for 3 days and deducted Rs 16000 from my HDFC card (booking no.IN0906B 01996). When I called Sitla estate for directions, they informed me that they have no booking available on those dates and they had no booking in the name of Make my trip. I got alarmed and I immediately called Mr Kunal Bariya of Make my trip and he confirmed that there was a mistake and that they did not get the booking at Sitla.

He said that the money would be credited back into my HDFC account within 1 week, but it has been more than 15 days and the money has not been credited back.

How can they deduct money without confirming if a booking is available.More over I lost out on valuaable vacation time and also went through a lot of harrasment because I could not get any room last minute.This IS HIGHLY UNPROFESSIONAL AND THEY SHOULD BE PENALIZED FOR CHEATING INNOCENT HOLIDAY MAKERS.

I have an approved pricematch request from Apr 9 2009 and today is June 10 2009 and I'm still waiting on the refund for that money. Everytime I call them, I find a new excuse from the rep., and consolation that its almost there and you shall receive the money by EOD or latest by next day in your credit card account.. and that was almost 50 days ago and I'm been patiently waiting on it.. but NO GO... I don't see in my account - When I called today they are saying that .. we were waiting on your cheque details... I don't know when they made the decision to send the cheque instead of the credit card refuund But there was no follow up from them to me on finding out the cheque details... This is ridiculous for the company that is boasting to be world apart from the mom-pop stores of the travel agents... The staff is courteous but how long can I keep my cool here??? I'll post comment back if they can process my refund in 3 days as they now promised, BTW it was may be 6th promose that they are making to me.. so their credibility is stake and I'm about to call/mail their CEO if this doesn't go well...Below is the history that I have noted down...


10th june- 6:44 am - $155 - I have just talked to Swapna and mentioned my concerns, she mentioned that matter was on hold because it needed my cheque details...I have given my details and this will be processed in 3 days.. by June 13...






May 25 - called at 9 AM EST and Milind mentioned that its out and refund will be hitting the credit card today;

- 29th April - talked with abhilasha and she mentioned that it will be cleared today and by Monday my account should reflect the changes

- Talked to Swati on Thursday, apr 9 2009, the screen shot is approved and the money will be refunded to my account in 10 days. They will be sending the conf. email on it as soon as it gets processed.



- Talked to Poonam on 4th Apr 11:55 AM EST; she updated that request is still pending with 'price match' team and I will hear back from them latest by Tuesday 7th Apr.

--- On Thu, 4/2/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:


From: Vishal Chaturvedi <[protected]@yahoo.com>
Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
To: "vishal chaturvedi" <vishal.[protected]@jpmorgan.com>
Date: Thursday, April 2, 2009, 10:59 PM



- Talked to Swati first andthen sent email after converting into PDF
then talked to Shaili Sharma and explained all over again. She is going to send the email to their refund dept. and they are going to come back to me in 24 hrs.

Thanks
-Vishal
--- On Thu, 4/2/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:


From: Vishal Chaturvedi <[protected]@yahoo.com>
Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
To: swati.[protected]@makemytrip.com
Date: Thursday, April 2, 2009, 10:14 PM




--- On Sat, 3/28/09, Vishal Chaturvedi <[protected]@yahoo.com> wrote:

> From: Vishal Chaturvedi <[protected]@yahoo.com>
> Subject: Fw: Your Travel Itinerary - Have found a lower fare for the same flight
> To: [protected]@makemytrip.com
> Cc: "vishal chaturvedi" <vishal.[protected]@jpmorgan.com>
> Date: Saturday, March 28, 2009, 2:20 PM
> Hi,
>
> I have found a lower fare for the same
> flight/day/time/destination at Yatra.com. Please match the
> price. I have talked to customer rep at makemytrip.com, he
> has asked to provide the screenshot (attached) and you shall
> be able to match/lower the price on the ticket.
>
>
> Thanks
> -Vishal
> +[protected] cell

DEAR SIR,

I BOOKED A TICKET ON 28.05.09 FOR KOLKATA-BANGALORE AIR INDIA

FLIGHT DT 30.05.09. Rs. 7001/= WAS DEBITED FM MY ACCOUNT. BUT SUDDENLY LINK

AND ELECTRICITY CONNECTION TO THAT COMPUTER IN CAFE WENT OFF AND I COULD

NOT GET MY TICKET OR FLIGHT ID.

WHEN I CONTACTED MAKE- MY- TRIP, THEY THOROUGHLY CHECKED AND

GAVE ME A MANUAL ID-- IN0905B70111 FOR FURTHER REFERENCE. THEY TOLD

ME THAT THE MONEY IS LYING WITH THE ACCOUNTS DEPTT AND IT HAS BEEN MADE

A REFUND ID AND THAT I WOULD GET MY REFUND WITHIN 72 HRS.

NOW, 11 DAYS HAVE PASSED BUT I HAVE NOT RECEIVED MY REFUND.

I HAVE BEEN DEALING WITH MAKE-MY-TRIP FOR LAST 5 YRS AND I WAS EXTREMELY

APPRECIATIVE OF ITS SERVICES. BUT, THIS HAS BEEN MY WORST EXPERIENCE.

EVERYDAY, I HAVE TO NARRATE THE STORY FOR 'n' NUMBER OF TIMES BUT TO NO

AVAIL. KINDLY TRY TO MAKE REFUND OF Rs. 7001/= AT THE EARLIEST.

PL TREAT THIS AS MOST URGENT

THANKING YOU, SIR.

RAJEEV RANJAN
SENIOR MANAGER
UNION BANK OF INDIA
M-[protected]
[protected]@gmail.com

My booking ID [protected]
I booked an international ticket from their website after making 100% payment on 6th of June, but E Ticket was not issued. After 48 hours they are telling that we are unable to issue me the ticket & they reunding my money.
When a custmer cancel the Tikets he is panalized by Air line as well as the booking agent but when the agent fails to provide the ticket after confirmation who will panalize them.