MakeMyTrip India Complaints & Reviews

voucher no - MMTST1009xxxxxxxx

I got coupons from MakeMyTrip Shiftthoughts on hoilday booking and domestic/international travel. They charged me around Rs. 7000/- for this.
Not more than one coupon can be used for one transaction which was not told to me at the time when they offered me this package of vouchers.
The holiday coupons are 2 in number worth Rs 3500/- each.
And 2 nights 3 days stay in a hotel for a holiday costs around Rs. 3500/- per person.
This means that if I am booking a hotel room for holiday for two, I cannot use both the coupons. Like this there are some glitches in other coupons which are offered.
I have found other cases too like this who are victims of this fraudulent campaign by MakeMyTrip.

I would like to move them into Consumer Court. Also request other victims to join hands and fight against them. Please mail me at [protected]@gmail.com for the same. Even I am reachable at my mobile @ [protected]

-Harsha Sandeep

Sir,
I had booked two air tickets ( Guwahati to Bangalore) on 12th march 00. Due to heavy rush in the bank i could not update my passbook immediately. When i updated my passbook i have learned that money is extracted twice ( sum of 658). I complained to the customer service of make my trip, but they say they have received only once.
Therefore, kindly notify me how the money is gone and reimburse that amount to my account.
Account details

Name : MAMAN P.M.
A/c No. [protected]
emai id : frmathewpallyrediffmail.com

I booked my air tickets ( indigo flight 6E 134, BOOKING ID FLT[protected] on line thorugh make my trip on 5/0/2010 for the date of 29/04/2010 timing was 5:45 am, I miss my flight due to not mention such important point on the air tickets that you have to be arrive there before 1 hour , i arrive there before 26 minutes from the departure of my flight on above all that neither airlines authority allow me to go nor they cancel my air tickets , whereas it clearly mentioned on air tickets ( if you are cancelling or rescheduling your flight within 6 hours of its departure time , kindly contact the airline directly)
Now who is the responsible authority for that... I WANT MY MONEY BACK . this is the purely case of hidden information which a customer have right to know clearly, this is a basic information

Dear Sir,

I booked tickets for two from SRINAGAR to MUMBAI on 13 th Sep 09 through online portal of makemytip. On 13 th Sep 09, morning i got call from JETLITE srinagar counter that
FLIGHT S2-672 had got cancelled because of some or other reason. I was offered refund or a open ticket. I opted for open tkt. But few days back when i contacted jetlite for booking with reference to open ticket, They said they have already refunded full amount to booking agent(i.e MAKE MY TRIP) . When i contacted MAKEMYTRIP, their executive said that they have received only Rs.207/-per person whereas the total amount is Rs. 5844/-.From then i'm continously mailing & calling MAKEMYTRIP but not getting proper reply. All above they are asking me to get scan documents from jetlite where full refund to MAKEMYTRIP is shown.
I am pissed off between AIRLINES & MAKEMYTRIP. Also wasted lot of time in calling & explaining both.

You are requested to intervene & help me to get full refund which i deserve.

Awaiting for your earliest favorable reply & action.

P.S.:Necessary details & ref nos

MAKEMYTRIP BOOKING ID: FLT[protected]
Travel date : 13 sept 09
Airlines : Jetlite (S2 - 672)(SXR - MUM)
E-tkt no: [protected]
PNR NO:Z8AW8Z

Please let me know if you require any further details to facilitate me with full refund.

Regards
Drumil Kaloo
Mob: [protected]
E-mail: [protected]@rediffmail.com

Hi,
I had booked six tickets on makemytrip.com for domestic travel of my parents-in-law and brother-in-law within India. Unfortunately, due to the unexpected demise of my father-in-law a month before, I had to cancel 4 of these tickets. The concerned airlines, Kingfisher and Indigo Air were extremely accommodating. Both canceled their tickets and even issued full refund on my father-in-law's tickets (i.e. they refunded the ticket price and the cancellation charges).

I was informed by makemytrip customer service that as a goodwill gesture they will also issue a full refund as soon as I have furnished the death certificate, which I did within a week. Then, between Jan 29th and Feb 4th I received several emails confirming that all refunds have been initiated and entire amount should reflect in my bank account within 7 business days. But, despite almost 5 weeks delay, I received refund for only 1 ticket. I tried to contact makemytrip customer service more than 10 times and every time I was told that someone will call me back to resolve the issue, but in vain.

Finally, I had to contact Better Business Bureau, a US-based business monitoring non-profit organization, which has good clout over such unethical practices. I have used them sucessfully in the past but this time even they failed to secure a satisfactory result. Please see their frustated response below:

==========================================================
This is in reference to your complaint against Makemytrip.com, Inc. Your complaint was assigned ID xxx.

Your BBB has tried to present your complaint to Makemytrip.com, Inc in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, we have received no response to your complaint. We attempted to contact Makemytrip.com, Inc through written correspondence twice on your behalf, but we must now close this matter in our files. This does not minimize the importance of your concerns, nor is it any reflection on the validity of your dispute. You may now want to pursue this matter through an alternative resource.
...
The firm’s failure to respond to your complaint will be reflected in its BBB record. A firm’s rating will be affected by its failure to answer even one complaint. Your experience may, therefore, alert other inquirers seeking information through the BBB.

Mediator
==========================================================

PLEASE CHOOSE YATRA, AIRLINES DIRECTLY, OR EVEN LOCAL AGENT BUT NOT A SCAMSTER LIKE MAKEMYTRIP, WHOSE ENTIRE BUSINESS MODEL IS BASED ON RIPPING OFF ITS CUSTOMERS.

I had booked a package tour for himachal pradesh

Package Name Himachal Highlights
Package Code MMT_DOM_69
Package URL makemytrip.com/holidays-india/package?id=69
User Name nuruzzaman shamsuzzoha
User Email [protected]@yahoo.com
Phone Number [protected]
User City goa
Num of Adults 2
Num of Children 1
Departure Date 10-Apr-10

the iteneary for the tour was as follows

DAY 1: DELHI - SHIMLA (330 KM/ APPROX. 9 HOUR DRIVE)
Drive to Shimla on arrival at the airport or railway station in Delhi (on your own). Upon reaching Shimla, check in at the hotel. Enjoy rest of the evening at leisure. Stay overnight at the hotel.

DAY 2: EXCURSION TO KUFRI (20 KM)
Go on a half-day excursion to Kufri, famous for its trekking and hiking trails. Also visit Indira Tourist Park which offers a panoramic view of the hills around. Enjoy a pony or a yak ride (on direct payment basis) around the park. After returning to Shimla, enjoy the rest of the day at leisure, Relax, explore the local market or stroll along the Mall. Stay overnight at the hotel.

DAY 3: SHIMLA - MANALI (272 KM/ APPROX 7 HOUR DRIVE)
Enjoy a drive past the banks of the River Beas to Manali. On arrival in Manali, check in at the hotel. Enjoy the rest of the evening at leisure. Stay overnight at the hotel

DAY 4: EXCURSION TO ROHATANG PASS /SNOW POINT
In the morning, proceed on a day excursion to the Rohtang Pass. If roads to Rohtang Pass are closed, then visit Snow Point where ponies / horses can be hired (on direct payment basis). Enjoy rest of the day at leisure to explore the picturesque town on your own.

DAY 5: MANALI
Proceed for a city tour, visiting the Hadimba Temple and Vashisit Temple and the Manikaran.Enjoy the evening at leisure, relax, shop or stroll along the Mall Road .

DAY 6: MANALI - DHARAMSHALA (235 KMS/ APPROX. 7 HOUR DRIVE)
Continue the picturesque journey to Dharamshala. It is the principal township of Kangra district, which overlooks the plains and is surrounded by pine and deodar forests. On arrival, check in at the hotel. Enjoy the evening at leisure and stay overnight at the hotel.

DAY 7: DHARAMSHALA
Visit some of the important places of Dharamshala like St. John's Church and McLeodganj, which is home to His Holiness the Dalai Lama and has a beautiful Tibetan market.

DAY 8: DHARAMSHALA - DALHOUSIE (145 KMS/ APPROX. 4.5 HOUR DRIVE)
Drive to Dalhousie, a small hill station that still retains its old British charm. Its marvellous forest trails overlook vistas of wooded hills, waterfalls, spring and rivulets. On arrival in Dalhousie, check into your hotel. In the afternoon, visit the Martyr's Memorial at Panchpulla; en route visit Satdhara, famous for its water stream that contains mica and has medicinal properties.

DAY 9: EXCURSION TO KHAJJIAR (23 KMS / APPROX 1 HOUR DRIVE)
Drive to Khajjiar, a scenic spot set amidst a backdrop of dense pines, deodars and lush green meadows. Khajjiar is exquisitely nestled amidst the foothills of the imposing Dhauladhar ranges of the western Himalayas , providing a panoramic and breathtaking view to the visitors.

DAY 10: DALHOUSIE
Transfer to Jammu or Pathankot/ Delhi railway station or Jammu airport for your onward journey.

After reaching manali i recieved a sms from the tour operator asking me to call them as it was urgent.On calling them i learned that my hotel booking for Dharamshala was not confirmed by them and reason given was IPL matches in Dharamshala.I asked Make my trip to terminate the trip at manali and refund my balance money or else book me alternately for a tour of agra and jaipur.But both these request were turned down and i was asked to extened 1 night stay in manali and then proceedto kasauli,chandigarh and then delhi.
amended itinerary was as follows

I had no option but to agree to them as i had already paid the complete amount to them.But my nightmare did not end there,on reaching Kasauli i was shocked to learn that the hotel booked for me was in a place called Barog which was 20 KM away from Kasauli.On contacting make my trip i was told that the hotel is in Kasauli.I explained to them that i had already been to kasauli and i was told that that particular hotel was in Barog by the Hotel Management at Barog.On trying to contact make my trip again my call were unanswered and had to unwillingly check in at that hotel.I was not even informed about the local sightseeing that would be shown to me by the tour operator.
I sent a mail to the person who had booked me for this trip ,Poonam Chamoli about her unprofessional behavior and all the hardships i had to face due to them but all my complaints fell on deaf ears.

On reaching Chandigarh i learnt that the hotel where i was supposed to be put up was not booked for me and i was shifted to a third grade hotel where the a/c was not functioning and the room was very filthy.On complaining again and blasting make my trip personnel they told me to wait for 10 mins and they would book in another hotel which was ridiculous as i had already checked in that hotel 2 hours back.

I was told that i would be compensated for all the hardships and inconvenience and that i would receive a call in that regard the next day evening after i reach Delhi but i haven't received any calls from.

Please help and and advice as to what course of action do i take.
thanks

i have booked my ticket from make my trip on 14th april 2010 and at the time of payment through net baking the net link has been broken, but the amount has been transsferred to their account, their is no confirmation of that booked ticket on my mail id or my mobile, they didn't refunded my amount till now....my tcket details are as follows:- indore to delhi- thursday-15th april 2010, 7:10 hrs...go air flight....................pls help me to give the booking money refund to me i will be very thankful 2 u.....

Never Book Air Tickets from MakeMyTrip

Dear All.... I have booked SpiceJet AirTicket from Deli To Bagdogra from MakeMyTrip. Since Airline it self offering same ticket by cheaper rate I cancelled from MakeMyTrip.

Details follows:
Spicejet SG 882 - Delhi (DEL) to Bagdogra (IXB)
Travel Date - Sun, 09 May 10, 11:20 hrs
Hitendra H Vala Rs. 4,979 x 2 = Rs.9958
Total Cancellation Amount - Rs. 2000
_________________________________
Rs. 7958

But I am getting only Refund Amount Rs. 5,559

So I am at a loss of Rs. 2399. If I would have directly booked the ticket with Airline, also I would have saved Rs. 500 for MakeMyTrip commission.

I have talked to MakeMyTrip Customer care Toll free telephone number but they are so clever that they knew the problem but nothing is done so far.

Pl. help me to get justification. After paying for service to MakeMyTrip they overburden and don't do anuthing

Date of Refund: 06/04/2010
RRN (Refund Reference Number): [protected]
Refund Amount: Rs. 5,559

- Hitendra Vala

This is the second incident with make my trip. I booked a ticket for my family from Pune to Nagpur on the 08//04/10. Booking ID: FLT[protected] Amount was deducted without any confirmed ticket. When I called them they informed that the amount has npt been received by them and hence they have not issued a ticket. They wrote to me that they would require a bank statement to confirm that the amount has been taken off my account. I sent them...

We visited the site of Make My Trip as we wanted to book our Holiday Tour . We selected ULTIMATE UTTARAKHAND Tour Package for 17.04.2010 to 27.04.2010 After filling their form on the Internet ,the response came through Telephone by a person name Manoj from Delhi. He insisted for payment so Rs. 35000 were paid on 25.02.2010 by Credit Card ( Total Package for Rs. 46999).In the last week of March we contanted Mr.Manoj to change our Tour Programme from 17.04.2010 to 27.04.10 instead new dates from 27.05.2010 to 05.06.2010.He says that Rs.5000 will be charged for cancellation.We were agree for that.Thenafter there was no response from Make My Trip.Neither they ask for remaining payment nor they have send any physical receipt or Air Tickets. Now on inquiring in Mumbai they said that their Delhi Office is different.They also says that booking once made can not be cancell. With such a dealing and unreliable service we have no faith in the system.Now please guide us how we can get our refund and avoid harracement.

Hemlata pawagadhi
& Col.N.M.Verma

Dear Sir,

I have booked my ticket from MAKEMYTRIP(www.makemytrp.com) website on 31st March,2010. The ID of ticket is RAL[protected].Then after I cancelled my ticket and the refund amount was showing 374 Rs. but only I got 334 Rs. When I talked to customer care executive ,he was saying that it was approximate refund amount. Bt in my previous ticket approximate refund amont was 294 and total 294 rs paid to me.

MAKEYTRIP CONTACT No:[protected],[protected],[protected]

So please take necessary action to such travel agency which are making custoemr fool.

With reagrds,

Pragnesh Kapadiya
[protected]

I had booked three kingfisher flight tickets on 11.03.2010 for 25.03.2010 through makemytrip.com from bagdogra to new delhi. total amount for the tickets was rs. 9159.00 which i paid through credit card.

My flight booking id is flt[protected]. i cancelled my tickets at the kingfisher airlines counter at bagdogra airport on 25.03.2010 at 3 pm. (pnr jfwkad) since i was not permitted to cancel online. the cancellation coupon no from kingfisher counter is[protected],[protected],[protected]. i was told that my refund would be credited through makemytrip.com.

After that i submitted the cancellation details in makemytrip.com website vide feedback reference no. :[protected]. i even mailed the details at makemytrip.com with scanned copies of cancellation receipts. i received a mail from makemytirp.com which they said it will take around 7 days to process the request. but even after more than 15 days i have not received any response from them. i have sent them several reminders over mail but to no effect.

Make my Trip ruined my holiday plans at the last moment> Wanted to go to Jim Corbett for a nice holiday with my family, booked my hotel Jim’s Jungle Retreat, Corbett from 2nd to 4th April 2010. Received a confirmation mail from Make My Trip that the room has been booked and the same was followed by a Hotel booking Voucher from MMT, which so ironically said "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MMT to reconfirm the same". Then to my horror, received a call from Make My Trip in the evening that the booking was not made and it was some stupid error on their part and thankfully they will refund the complete amount and it will be reflected in my credit card statement in the next 7 days.

Now here are a few things :-

1) As it was peak season I was not able find any other hotel of my taste in Corbbet, as a result my holiday plans went for a toss.

2) The whole weekend was cursed by my family as they were so excited to go on this holiday.

Will never trust Make My Trip again and will prefer to book holidays either directly with the hotel or through a more trusted travel agent .

Dear Sir,
1. On 31.3.2010, I booked two air tickets on line using the website "Make My Trip" for the journey between Port Blair & New Delhi against booking id FLT[protected] costing Rs. 19,838/- using SBI ATM cum Debit Card.

2. It was noticed on the same day that my account was debited twice on 31.3.2010 for the same journey.
3. I immediately contacted the Call Centre and as per their advice, sent the PDF scan copy of SBI ATM account statement on 31.3.2010 itself.
4. Again I sent the scanned PDF copy of my SBI Saving Account statement on 3.4.2010 and followed it up through e-mail ([protected]@makemytrip) on dated 5th and 6th April 2010. In addition I telephoned the Call Centre three times during this period to know the status of my grievance. Each time, a new agent attended the call and promised to look into the complaint with no result so far.
5. Sir, I am a senior Class-I officer in the Centrtal Govt. and working on depuation with BSNL Corporate Office and I live on limited salary. The amount of Rs. 19,838/- being debited twice from my account is causing lot of financial hardship and mental torture to me with no hope of redressal from Make my Trip end.
Sir, I request your esteem organization to take my case with M/s. make my trip as they are not addressing my genuine complaint inspite of my repeated requests. I shall always be grateful to you for the help.
M.K. Jain, [protected]

I booked ticket through makemytrip. com on 05th March 2010 from Mumbai Central to Indore. My makemytrip booking ID was RAL [protected].The mode of payment was E-payment through ICICI Bank Ltd. Due to some technical problem the transaction got failed and the ticket was not booked, but the amount Rs:2369/- was debited from my account. I lodged complaint with makemytrip but till date my amount has not been credited to my account.

Hi,

I made a payment of Rs.7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT's yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).

It has been more than 4 months and I have still not received this kit. I have made numerous calls to your call center and have also written couple of mails to the customer support cell but all has gone in vain.

I am very irritated with the irresponsible behaviour of MMT. I have incurred interest on my credit card also because of this and have not received any product.

I would like this to be addressed ASAP. Let me know if there is any travel ombudsman where i can write and ask them to take action against this.

Regards,
Abhishek Gaurav

I booked ticket through makemytrip.com on 02 march 2010 from Coimbatore to New Delhi, the mode of payment was my state bank debit card. due to some technical problems the transaction got failed and the ticket was not booked, but the amount Rs:3429/- was debited from my account. I lodged complaint to both makemytrip and ccavenue but till date my amount have not been reversed back to my account. Customer care associates asked me to wait for 3 working days for the amount to get reversed back to my account but still it has not been credited back to my account.
Booking ID-- FLT[protected]
Booking no-- IN1003B00615

I was offered a LIFETIME card by EMPLOYEEs of Indiatimes, as told by the persons on the telephone. This offered LIFETIME discounts at certain places, as well as some vouchers for discounted travel by Make My Trip, in assosciation with shiftthoughts.com .
On enquiring about the cancellation procedure, without using any of the benefits, I was not clarified as to how I can do it. But with IndiaTimes and Make My Trip being involved, I thought there would be no SCAM. But I was wrong.

On receiving the Kit I find that they have included only a 1 year validity Dining Plus card.

On complaining at their phone no. I was attended to by a lady named NEHA. she said she would get back to me within 1 hour, and resolve my problem. This has not happened in the past 4 days also.

Now I want to terminate this card/deal/vouchers and receive a full refund immediately.

I know these companies like Indiatimes.com or MakeMyTrip.com or associated companies, which are all part of this BIG SCAM going around, will probably not even listen to me. But I hope to just BEWARE the others to not fall for SCAMS by these or other companies or sites.

Hope my problem is resolved.

Sandeep Garg
[protected]

Ajmer

Sir, i had made a hotel booking at makemytrip.com. The Hotel Confirmation Voucher,
MakeMyTrip Booking ID - HTL[protected].

Even after having a confirmed booking, i was denied the room at the hotel. Neither did the makemytrip.com or the hotel had the courtesy to even inform that they have cancelled my booking without any intimation. Also no-one has taught them to be polite & have humility.

an extract...

Please read below emails been sent to the makemytrip sales team to refund my money and the wrong commitment and wrong information been given to me by their sales executive to sell a promotional offer to me. but they are not replying me and giving me any refund


Hello,

This email is to let you know that I received the call from your sales team and they did agreered that the promotional offer was sold with false information and false commitment by mr Mahesh of your team, when I asked miss Swati who called me on your behalf said that she listened to all the recording of the sales call and verification calls made to me by you agent and agreed that I was given wron information about the offer and I was made false commitment in those calls and thenI asked her to refund my whole amount since I was been fooled by your executive she siad she will confirm this to me with in an hour and since then I have been calling the sales team no. [protected] to reach Miss Swati and. Mis Neha is answering the phone and when been asked to put miss Swati on line she says she is in a meeting I called her four time in 4 hour and received the same reply.

I just want to know since your team has agreed that they made mistake and sold me the offer with the false commitment, why in not this world they give me the confirmation that I am getting my money back. When you have to sold the offer to a customer you guys give him numerous call and when the customer make the payment, you forgot him and donot even shown the courtesy to call him back when you promise him a call back.

Is this this some king of fraud happening with me. there fore I sincerely write you to please refund my money back and give me the confimation on this email or a phone call. or else I have to go ahead and file the legal case against Makemytrip.com and shiftthoughts.com for doing fraud with me and mental trauma & humiliation I had to undergo while calling them for refund .

Nitin chauhan
Customer id - 14336
Transaction ID is 7796444
Mobile no - [protected], [protected]




[protected][protected][protected][protected]
From: nitin chauhan <[protected]@yahoo.com>
To: [protected]@shiftthoughts.com; [protected]@makemytrip-email.com
Sent: Sat, March 27, 2010 12:30:10 PM
Subject: wrong commitment made under the promotional offer of great india festive offer



Dear Sir,

This is to bring in notice to you regarding the false commitment made by your sales team member (mr. mahesh). when is received the call from the sales team I was said something else that its a lifetime menbership offer and after becoming member I can call the make my trip customer service no to do any booking and avail the vouchers and discounts but today when i called make my trip customer service no. the caller on the other line said that thay donot do booking on call and there is no such thing a life time membership and i need todo the booking online only which is totally diffrent what i was told at the time of purchasing the offer and also the sales executive told me that the 9000 voucher that we get for the domestic hotel booking can be availe at the same time however they can't be clubbed with any other discount offer but these voucher are of the same offer so I can use the whole 9000 voucher on same transaction or booking they didn't told me anysuch thing as I have to takea minimum 2 days and 3 night package. and now when i called the person who sold me this offer doesn't come online and thay are sayin that i can't use the hotel voucher on the same transaction but they can be customized and when i ask what is the meaning of customizing tha voucher they say diffrent thing. and even on the verification call i asked the same thing and they said yes i could be done and the vouchers can be used in the same booking. and also when i called the sales team for the post sales query, I gave them my customer id even then they insulted my by asking did you made the payment? is this a way to treat your customer

I feel like I am been conned or have been fooled by your sales tean and would like to receive my money back if the promises made to me while the offer was sold can't be complete. Please look into the issue and let me know regarding your decision. or else please let me know if I need to take the issue to consumer court ton report this fraud.

Customer id- 14336
name - Nitin Chauhan
moile no - [protected], [protected]

looking forward for your reply.

regards
nitin chauhan