MakeMyTrip India Complaints & Reviews

I booked the below Ticket from Delhi-Mumbai and MakeMyTrip confirmed cash back of 50% on basic freight will be reimburse but after 55 days the amount has not been credited. they are cheated to the clients



[protected]@goair.in wrote:
>
> Go Airlines (India) Pvt. Ltd.
>
> Confirmation number: 6ZHO6U
> Receipt and Itinerary as of Tue-24Mar2009 17:34
> To Fly Smart, please present either the itinerary receipt or the E-ticket with a valid photo identification at the airport and check-in counter. Our check-in counters are open 2 hours prior to departure and close strictly 40 minutes prior to departure.
>
> MAKE MY TRIP INDIA PVT LTD
> 103 UDYOG VIHAR PHASE I, GURGAON -122016 (HARYANA)
>
> NEW DELHI
> INDIA
>
> ITINERARY:
> FROM/TO FLIGHT DAY DEPARTURE ARRIVAL STOPS
> DEL ( NEW DELHI (TERMINAL 1B)) / BOM ( MUMBAI (TERMINAL 1B)) G8 - 105 25Mar2009 Wed-25Mar2009 10:50 Wed-25Mar2009 13:10 0
>
> Passenger(s) Charge Description Original Amount Amount
> KAUR, MANLEEN V - ECONOMY - VGOAPI 2, 000.00 INR 2, 000.00 INR
>
> FUEL - FUEL: Fuel Surcharge - DEL 2, 700.00 INR 2, 700.00 INR
>
> TAX - PSF: Passenger Service Fee - DEL 228.00 INR 228.00 INR
>
> TAX - UDF: Airport fees-UDF - DEL 200.00 INR 200.00 INR
>
>
> Reservation Totals: Air fare
> 2, 000.00 INR
>
> Taxes and Surcharge
> 3, 128.00 INR
>
> Special Service
> 0.00 INR
>
> TOTAL
> 5, 128.00 INR
>
> Payment Summary:
> 24Mar2009, INVC
>
> 5, 128.00 INR
>
> TOTAL PAYMENTS
> 5, 128.00 INR

I had booked the air tkt for my parents from cok to del by MakeMyTrip Booking ID FLT[protected] and
PNR Number WTQJLQ on 4 Mar 2009 with travel date of 07 Mar 09. However due to some reasons the travel had to be cancelled. I cancelled the tkt on 06 Mar 2009 atleat 13 hrs before the commencement of journey. It appeared on the screen after cancellation that a sum of Rs 2000.00 has been deducted. Then I made fresh booking vide id FLT[protected] for 12 mar by the same flt. It is submitted the money for previous booking has not been refunded till date. I made lot of attempt to get the matter soughted out with the make my trip agency but they are totally silent..they are asking for a confirmation mail but i had not received any confirmation mail . I got a pop up on the screen at the time of cancellation. Pse help me out. AN amount of atlest 8, 000 is required to be refunded

Dear Public,

I booked a flight ticket for my friend from Malaysia to chennai (including return) through makemytrip.com .It was in Malaysian Airlines. The ticket fare to and fro was INR 20, 009(including tax). while selecting the flight in the fare details it clearly showed that this particular ticket is a refundable e-ticket. By seeing that only I made the payment because my plan was subjected to change at any time. I got a confirmation receipt showing for my payment, in which it shows it a refundable ticket and I took a print out of it. In general, the traveling person will get a confirmation mail from both the travel agent (makemytrip.com) as well as from the Malaysian airlines regarding the confirmation payment and the e-ticket confirmation. There was no where mentioned in the email stating that it is non-refundable ticket.

When my plan got change and when I was about the make the cancellation, the makemytrip.com people said this is a non-refundable ticket and no money will be paid from their side. I mailed them the proof regarding the screen shot taken at the time of booking as well as the e-ticket and clearly made them understand that there is a dispute in this issue. The customer care people responded me that they will be forwarding this email to their higher authority and I will get the response from them.

To be frank, their services is very very poor and they make passengers to wait before attending the call while calling the customer care people regarding some issue. And please be aware of their advertisement fare details because it has got no relevance with the airline people. My colleagues too faced the same problem it seems when we discussed about this.

Makemytrip.com people say that Rs. 20, 009 INR is not refundable and both the ticket is of waste when not traveled.

I hope this Complaints Board will help me in getting my money back by intimating this issue to the makemytrip.com people. And please make people aware of this issue before paying money to them.

Regards
Prasanna
[protected]

Organization Name Make MY Trip
Organization e-Mail [protected]@yahoo.com
Product/Service Description FLT[protected]- ticket from Delhi to Patna
Warranty Status Do not know.
Date Of Purchase 18, Apr 2009
Complaint Details
Reason for Complaint Price
Complaint Rating 10(in a scale of 1 to 10)
Name of the Company Employee Jaya Talwar
Complaint Details It''s regarding the amount MMT charged my for my booking id FLT[protected] . MMT cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So MMTcharged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and help me to get the refund
The below is the correspondance which I have done with Make my trip.

Regards,
Nadim

Hi Jaya, Also please find attached the print screen for the price quoted by airline. You can also try the same if you want. I hope you check it before just writing any thing. Regards, Nadim+[protected]

--- On Tue, 21/4/09, nadim azami wrote:

From: nadim azami
Subject: Re: FLT[protected]
To: "Response"
Cc: "nadim azami"
Date: Tuesday, 21 April, 2009, 9:26 PM

Hi Jaya, I don''t understand the reason why would MMT charge me 1842 Rs more. I understand that the prices are dynamic but just after my booking, the very same moment I cheked the airlines website for the same booking and the price quoted was 1842 less than what MMT charged me. For sure the price was shown to me by MMT website but that doent mean that by showing the charge, your responsibilities are over. I need to have a proper reason for the over charge. It''s simply cheating and you can''t do it with me. If I would not get the excess amount refunded to me within next 3 days that is by 24th April, 2009 then I need to escalate the matter. I will make sure that MMT will have to give proper reason for that. Let me know your view as soon as possible. Regards, Nadim+[protected]

--- On Tue, 21/4/09, Response wrote:

From: Response
Subject: FLT[protected]
To: [protected]@yahoo.com
Date: Tuesday, 21 April, 2009, 4:42 PM

Dear Mr. Nadim,

Greetings from Makemytrip!


First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.

We tried to call on your Mobile number but phone was not reachable. Price which was quoted to you at the time of booking was charged from you.

Fares are dynamic so we will not be able to reverse amount against FLT[protected].

For any clarifications kindly send us a mail.

Yours sincerely,

Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Posted At: Monday, April 20, 2009 8:40 PM
Posted To: Response
Conversation: charged more booking ID FLT[protected]
Subject: RE: charged more booking ID FLT[protected]
Hi Jaya,

My contact information is +[protected]. Can you please explain me, why got i charged more? How would I get the return?

Regards,
Nadim

--- On Mon, 20/4/09, Response wrote:

From: Response
Subject: RE: charged more booking ID FLT[protected]
To: [protected]@yahoo.com
Date: Monday, 20 April, 2009, 6:03 PM

Dear Mr. Nadim,



Greetings from Makemytrip!



First and foremost, kindly accept my apologies for the inconvenience caused to you at our end.



Please provide us your alternate contact number along with suitable timing so that we can close the case as soon as possible.



For any clarifications kindly send us a mail.



Yours sincerely,



Jaya Talwar

Team-Customer Delight

Jaya.[protected]@makemytrip.com

[protected][protected][protected][protected]-------

India Toll Free:[protected]From MTNL & BSNL Lines)

India Toll Free:[protected]From All Major Operators)

Postal Address:

MakeMyTrip India Pvt. Ltd.

103 Udyog Vihar, Phase I

Gurgaon – 122016

Haryana








[protected][protected][protected][protected]

From: nadim azami [mailto: [protected]@yahoo.com ]
Sent: Saturday, April 18, 2009 11:06 PM
To: share.feedback
Cc: nadim azami
Subject: charged more booking ID FLT[protected]

Hi MMT team,
It''s regarding the amount you charged my for my booking id FLT[protected] . You cahrged me 13232 Rs, while if i do the same booking (same date, same flight, same passengers, every thing same)from direct air india website, they do charge me 11390 Rs. So you charged me 1842 Rs more.
I feel like chetaed. Please look into it at the earliest and make necessary arrangement for the refund
Regards,
Nadim
+[protected]






Solution of your complaint Refunding the extra amount they charged and give a penalty amount for the discomfort provided by MMT
What action would you take, if your problem is not solved I will raise my voice on different forum and will escalate to maximum possible level and even if the problem is not solved then I will go to consumer court. Its not a matter of few rupees but feeling cheated.
Your Contact Details
Name Nadim Qamer Azami
Address

-0
Phone
Fax
E-Mail [protected]@yahoo.com

I am writing this letter with the motive to inform people who are planning to take any kind of services from Make My Trip in India or abroad. Also I would like to urge all of you to bring it to the attention of every possible reader/viewer etc.

In the below passages I will write in detail about my experience with this pathetic organization and how people involved in this organization mislead innocent customers and manipulate things.

I am an NRI based in Dubai and was looking for a holiday package to Europe for a week’s duration. After going through many advertisements in the newspapers and websites I finally found a trip “European Highlights” being offered by makemytrip.com.

This package was offered on their India website. Since I am based in Dubai I contacted their India office through their online chat option. I was serviced by a chat operator “Jiteneder Sharma”. He told me that I can avail the same offer from Dubai as well as they have an office in Dubai. This office in Dubai is by the name of Apollo Flight Centre.

The very next day I called up Apollo Flight Center to enquire about the said package. I was serviced by a lady called “Gertrude”, she asked me to visit their UAE based website makemytrip.ae for further details. On visiting the site I got the below information:

Package Name – European Highlights
Price - USD 1499 per person on twin sharing basis.
Duration - 6 nights and 7 days.
Departure Date - 25 July, 2009

(Information as published on their website is saved in the document attached.)

The above package included the Air Fare, Hotel Accommodation, Sight Seeing, Meals and Guided Tours etc.

The above details suited my requirement; hence I contacted Ms Gertrude from Apollo Flight Centre to give me the final quote for 4 adults and 3 infants so that I can book the package. And this is where the whole PROBLEM started.

This lady was completely IGNORANT of the package/process and for more than a week she kept giving me different quotes and prices. Every time I used to ask for any additional information regarding the package, her previous quote would change without any reason. On asking why the rate has changed, she would have no answer. This was getting very irritating and confusing for myself. During all this confusion I was contacted by the General Manager (Malco Rodriguez) of Apollo Flight Cetnter. He himself apologized for the incorrect information being provided by his staff and assured me that in a day or two he will personally provide me with all the services that I require.

In spite of talking to the GM of Apollo Flight Centre, there was no progress and for more than 10 days I still did not had a quote of the package.

Gone through all this and still waiting, I decided to bring it to the notice of the CEO(Deepak Kalra) of makemytrip.com, hoping that things would get streamlined.

I wrote my complete incident to Mr. Deepak Kalra (CEO, makemytrip.com) and copied Mr. Malco Rodriguez (GM, Apollo Flight Centre). Within half an hour I received a call from Mr. Malco. He tried to pacify me and apologized for everything that had gone wrong. I would like to quote his words here “Mr. Kashyap, I would not be able to sleep until and unless I resolve your matter”.

Mr. Malco asked me for a day’s time to resolve the issue. The next day I got a call from him that he had finalized the prices and everything but he would require another 2-3 hours to confirm on the departure dates. I had started to feel comfortable that now the things are speeding up but I was wrong. There was no communication from him since then till date.

Another 2-3 days passed and time was running. I had no clue what was going on as no one was in a position to help me out here. It had been approximately 15 days and till date I did not had the quote.

Seeing no response again from makemytrip.com Dubai office, I wrote to Mr. Deepak Kalra (CEO, makemytrip.com) again.

This time I was contacted over the email by Ms Geeta Eral (customer service Manager India, makemytrip.com). She apologized for all the inconvenience that I had to go through because of makemytrip.com and assured me that she will get back to me on resolving the issue ASAP. She also mentioned that I can write back to her for any issue directly.I thought that this time something will happen and I will finally be able to book a package for my family and friends but as earlier I was wrong.

Ms Geeta did not replied to me for another 2-3 days . I was wondering what is happening on my issue. On writing back to Ms Geeta for the status on my issue, I got a reply that we are working out on the departure dates and it would take another 3-4 days for finalizing the same. I got really very irritated . I was unable to understand what were they trying to finalize. Everything that a customer needed was mentioned on their advertisement banner on their website. I was not asking for a customized package for myself but what was mentioned on their website. I wrote back to Ms Geeta (copying the CEO) strongly that why it is taking so long to book a package which is advertised on your website. I even asked her to let me know if their company was not in a position to offer the package as advertised on their website. I got no reply from her.

It had been around 20 days that I have been breaking my head with fools in makemytrip.com but no resolution. After 20 days later I am being contacted by Mr. Manoj Gagwani (Head International Business India, makemytrip.com).

As usual he apologized and gave me the same stories which I have heard from Mr. Malco and Ms Geeta Eral. He asked me to give him 2-3 days and he will finalize everything and get back to me.

Even after a week there was no response from the so called Head – International Business of makemytrip.com I completely understood that they are just trying to fool customers and not in a position to offer what they have stated on their website.

I wrote my last mail to the CEO by copying all the above people with whom I have corresponded with. I clearly wrote that I will be highlighting this whole incident to the relevant authorities in India and UAE so that innocent customers are not cheated.

In the end I would like to strongly highlight/summarize the below points:

Staff working in makemytrip.com unaware/ignorant of what their company is advertising.
Serious training issues with staff in makemytrip.com.
Service level of makemytrip.com is far below the standards.
Misleading information being published on their website as well as brochures.
Unable to provide what is being promised in the advertisements. Which is an offense in the eyes of the law.
Lot of hidden cost not told to the customer at the time on enquiry, that is the reason prices keep changing everytime.
Cheating Indian as well as foreign customers by their planned nexus.


It is my kind request to take this incident seriously and strong action needs to be taken against such organizations who are looting customers money, breaking all the laws and still in business.

I might be one of such thousand customers who had been mislead by makemytrip.com. But as being a responsible citizen it becomes my duty to highlight these issues to the public.

(Banners as advertised on makemytrip.com are attached in the document)


Thanks and Regards
Saujanya Kashyap
Contact - [protected]

Below are the information from eticket that I booked with MakeMyTrip.com. It was promissed to to give 50% cash back which still is not debited in my account.

Mr Anurag Tripathi
Mr Anurag Tripathi
Age
above 12 yrs
above 12 yrsSegment
New Delhi - Bangalore
Bangalore - New Delhie-Ticket number
UUZ6BQ
NHPPLW

Promotional Information

Promotions Code
SpiceJet
SpiceJet

Inclusion Type
CashBackOffer
CashBackOffer

Rs 1242.0
Rs 1642.0
Text
Book this flight and get 50 percent - Amount
Book this flight and get 50 percent - Amount

Flight: Round Trip TicketConfirmation ID: FLT[protected]
Airline/CarrierClassDepartureArrivalStopsDuration

Departure
Flight:





Spicejet Flight #504Economy
Refundable
Bangalore
(BLR)
Mar 05, 2009 1730 hrsNew Delhi
(DEL)
Mar 05, 2009 2015 hrsNonStop2h 45m
Return
Flight:





Spicejet Flight #209Economy
Refundable
New Delhi
(DEL)
Mar 15, 2009 1740 hrsBangalore
(BLR)
Mar 15, 2009 2020 hrsNonStop2h 40m


Summary of Charges


Flights
1 Adult:Rs. 5, 769



Sub Total:Rs. 5, 769



Taxes:Rs. 6, 423



Total:Rs. 12, 192




Grand Total:Rs. 12, 192

Make my trip had an offer of giving 50% cashback on the spicejet fare. I emailed them asking if this offer was valid for net-banking customers also to which I got a confirmation from them that it was applicable for net-banking customers too. But after several days went by, I didn't receive any cash back, I contacted them for the same to which they said that it was not applicable for net banking customers. Airline booking number is JU7ZBW

We booked two tckt for Del to Ruh on 20/12/08 & then got them cancelled. But till date we have yet not received our refund amount.
You are kindly requested to do the needful and kindly refund our amount after deducting your service charges.
PNR No NXBKGW
MAKEMYTRIP BOOKING NO. IN0812B04255 DATED 20/12/08
YOUR EARLY REPLY HIGHLY AWAITED.
PH. NO. [protected]

Hi everyone,

Ok, this is my story. I got this sms and mail talking of a discount on makemytrip. It said "Return ticket at the cost of One-Way: Book an IndiGo Return ticket at the cost of a One-Way ticket*, only on MakeMyTip.com". Since I travel very often on IndiGo wanted to check what the offer was all about.

First, the language in the deal is extremely misleading. The actual deal is this- If you book a round trip of GoIndigo on makemytrip you will receive the lower of the two base fares as a cashback 7-10 days after booking. Example (fictional): Hyd-Kol: Base Fare- Rs. 99. Taxes- Rs. 2600. Kol- Hyd: Base Fare- Rs. 198. Taxes- Rs. 2500. Total cost: Rs. 5397. The offer means, you will need to pay the entire amount of Rs. 5397. Rs. 99 (which is the cheaper of the two base fares) will be refunded to your card as a cashback on a later date. This is bull**** and a case of gross bad messaging.

Two, the offer terms and conditions were mentioned in the T&C page (which is on a different page outside of step 3-5) but throughout the 3-5 step online transaction while processing a ticket under the offer, they never mention the amount you ACTUALLY need to pay net (or the amount you will save/be discounted under the offer). An alert said the actual amount will be reflected in the payment confirmation page. While I tried to get to that page to understand the offer, I was asked to insert all my information- name, billing address, credit card information etc. Once that was done, not only was I taken to no credit-card-has-been-approved and/or xyz-amount-will-be-deducted-from-card-nuber-abc and/or confirmation page but was instead taken to a blank page with an error message saying" Connection stopped" and almost immediately sent an SMS that said "your booking has been confirmed". Note, not once was there any confirmation required before they processed the transaction and billed it to my card. From my 3-4 years of regular online dealings be it wrt to movie/airline/railway/online marketing purchases I have never come across such a fraudulent transaction ever. I tried to reason with officials at makemytrip on phone but not only was I kept on hold for 20-22 mins each time on end but my appeal was completely disregarded. Customer care officer Saba Siddiqui (or she she said her name was) was downright impolite and unhelpful. The cancellation charges for a ticket I never booked is Rs. 2000.

I give makemytrip a big thumbs down for deceptive messaging, poor site quality and poor customer service. I will never return to that portal and recommend that no one else does so too. I will blog and tweet @shaonrc about my poor experience and am happy to share my story with whoever else is interested.

P.S: Price of tickets are always higher on makemytrip than on other portals as travelguru or cleartrip from my experience till date. They keep at least a 200-250 rupees commission per ticket. So if you book a roundtrip you pay at least 400-500 rupees extra.

I HAVE BOOKED MY TRIP MUM-JAI-MUM FOR 8TH FEB 09, WITH A HOTEL BOOKING AT PUSHKAR, RAJASTHAN.SIR, ON 7TH EVENING GOT A CAL FROM GO AIR ABOUT CANCELLATION OF FLITE FOR JAI-MUM ON 9TH FEB.CALLED MAKEMYTRIP ON THAT NITE ITSELF N BRIEFED ABOUT THE SAME, AFTER DISCUSSION I ASKED FOR ALTERNATE ARRANGEMENTS INSTEAD OF REFUND.ASSURED ALTERNATE ARRANGMENTS, BUT ALL IN VAIN/FALSE, NOW THEIR IS NO RESPONSE .I HAD TO PURCHASE TICKETS ON INDIGO FOR RS 16500(4 PERSONS) ALMOST DOUBLE THE AMT.TILL DATE ON REFUND N NOW ON COMMUNICATION.JAGDEEP N RAVINDRA SPOKE ABOUT REFUND N RS 5000 VOUHER, BUT ALL SEEMS TO BE A BUNCH OF LIERS.SREEMATA 'S BEHAVIOUR WAS COMPLETELY UN PROFESSIONAL N UN TRUST WORTHY.INFORMED HARSH ON TOLL FREE NO [protected] ABOUT 10 DAYS BACK, HOPING A QUICK JUSTICETKS

Hi Friends,

I just want to make you guys aware of makemytrip.com. These guys are absolute frauds. I made a booking in Trident, Chennai for 2 nights costing Rs. 16690/-(as per the prices shown on make my trip portal). I visited chennai and at the time of check out when i saw the bill my head just blew off. I could see that the total bill amount mentioned on the hotel bill was actually Rs. 13190/-(inclusive of taxes). Can you believe it!!! Makemytrip portal claims to give the lowest prices and this is what they do!!

I am already speaking to my lawyer friends about it and am going to register a case against them. I dont know that how many victims of this fraud portal are there. Please guys, dont hesitate in lodging a case against any company/service which you feel has faultered in their service deliveries. WE NEED TO TEACH THEM A LESSON.

Dear Sir

I had booked one air ticket in the name of Prasun Banerjee through Makemytrip.com.
I had to fly from Raipur to Kolkota on 15th feb 2009.When i reached the Airport and was checking in the airports authority told that their system was not showing the tickets reference which i produced.Finally they told that the ticket was false. I was shocked to learn this, but some how i had to travel since it was emergency, i asked them if they had any seat vaccant, luckily i got one ticket but the cast was was more than double of what i had purchased with makemytrip.Actual cost of the ticket was Rs and i had to pay Rs 9730 for the new ticket.
The details of the fake ticket provided by make my trip is as follows.

Raipur-Kolkata on KINGFISHER AIRLINES
MakeMyTrip Booking No.
FLT[protected]
Booking Date :
13/02/2009
PNR No.
KSVIEG
Passenger Name
PRASUN BANERJEE
Passenger Type
Adult
E-Mail
[protected]@hotmail.com
TRAVEL ITINERARY
[protected][protected][protected][protected]

Flight No.
RBD
From
To
Departure Date
Departure Time
Arrival Date
Arrival Time
Airline PNR No.
No. of Stops
E-Ticket Number


[protected][protected][protected][protected]

IT-2553
T
RPR
CCU
15/09/2009
10.45
Hrs
15/09/2009
12.55
Hrs
EECYJW

090-[protected]


[protected][protected][protected][protected]


Please carry a print out of e-ticket receipt along with one valid photo identity * (per adult passenger), at the time of travel.



* Following are considered as valid photo ID

1) Driving License

2) PAN Card

3) Passport

4) Voter ID Card

5) Any other Photo ID issued by Govt. of India

6) Credit Card with photograph embossed on it.



MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

GURGAON-122016

Haryana

INDIA

E-Mail : [protected]@makemytrip.com

Home Page : www.makemytrip.co.in



This is an auto- mailer. Please do not reply to this email.

For any query or clarification write to us at [protected]@makemytrip.com or call at the following numbers:



[protected]From MTNL and BSNL phones)

[protected]For Airtel Subscribers)

Phone:[protected],[protected]

http://mobile.makemytrip.com





[protected][protected][protected][protected]



Now when i approached makemytrip, they did not reply me satisfactorily.
Sir i had been with lot of tension and mental harrasement and even it has disturbed my life for a while.
I was a matter of joke for tsometime in the Airport.
Sir i request you kind self to do judjement and give me justice and punish the culprit.

: I HAD BOOKED TWO ROOMS FOR TWO FAMILIES IN HOTEL AT GOA THROUGH MAKEMY TRIP ON INTERNET AND ON TELEPHONE. THE HOTEL AND FACILITIES SHOWN AT THE TIME OF BOOKING IS AS UNDER: BREAKFAST, ONE AC SUITE, PICK UP AND DROP FROM STATION/AIRPORT, USE OF SWIMMING POOL, TWO HALF DAY SHIGHT SEEING, TEA/COFFEE MAKER IN THE ROOM. I HAVE RECEIVED THE CONFIRMATION OF THE SAME ON MAIL ID AND PAYMENT IS DEDUCTED ACCORDINGLY. BUT TO MY SURPRISE WHEN I REACHED HOTEL SUN VILLAGE IN GOA, THE STAFF THERE REFUSED TO PROVIDED US TWO HALF DAY SIGHT SEEING AND TOLD US TO CONTACT TRAVEL AGENT. MY MRS. CHITRA HAS PHONED ON TOLL FREE NUMBER TO MAKE MY TRIP AND THE SAME WAS ANSWERRED BY ONE SHIVANI, AFTER LONG HOLD SHE HAS INFORMED THAT MAKEMY TRIP HAS NEVER INCLUDED TWO HALF DAY SIGHT SEEING. MY WIFE EXPLAINED HER THAT WE GOT THE PRINTED VOUCHER WHICH SHOWS THE SAME. BY AFTER SOME RUDE TALK SHE ASKED FOR SOME TIME AND DISCONNECTED. AFTER SOME TIME WHEN WE HAVE NOT RECEIVED ANY REPLY MY WIFE CALLED THEM AND THIS TIME ONE NAMED POONAM ANSWER AND SAME THING HAPPENED AS IN CASE OF SHIVANI. THIS TIME EVEN HOTEL PEOPLE HAS FAXED THEM VOUCHER AND SPEAK TO THEM THAT THE SIGHT SEEING IS INCLUDED, BUT THEY REFUSED.

I HAVE THEN REGISTRED THE COMPLAINT WITH CORE.NIC.IN AND ONLY RECEIVED MAILS FROM MAKE MY TRIP ASKING ME FOR SOME TIME. BUT AFTER THREE MONTHS I HAVE RECIEVED ANY COMPENSATION OR AFFIRM REPLY FROM THEM.

Hi Dear Friends,

I went to Kerala for new year, as I was going to the kerala first time, I was not knowing which is the good hotel and how to book the hotel.
So I trusted the Make MY trip and booked the hotels in the kovelm in 2 months advance by paying the 30k for 5days .
While booking I had given Swagata, Sagara and hotel blue sumdra 3 hotel names, make my trip said they will do the booking, after 30 minutes I got call saying all 3 hotel are booked,
and they suggested the hotel View heights for the same rate and its very good hotel they gave assurance I believed them asked for booking the same hotel.


I went with my wife and my 2 years son to the Kerala for Enjoying the new year As soon I reached hotel the real experience stared .
In hotel no one was there to take the language, and the believed make my trip cheated me, the hotel location was worst, there was no power all the mosquito was biting my son, after horrible night, I went to bath there was no water, after completing to the make my trip I did not get good response.
the hotel was like govt hostel, I paid 3.5k per day for such hotel, I got full upset my son was crying because of the mosquito

finally I decided to cancel my booking in the hotel then make my trip said they will refund the money, I left the hotel after paying 30k, I got 5k as an refund.

I went to one person name PRASHANT he came as good and arranged the hotel booking for 4 day with 3k per day the hotel Sagara was awesome with see view .

later I came to know make my trip have only one or two room quota for every hotel so dear friends
don't believe make my trip friends . directly contact hotel

So please don't book through make my trip.

If want to go kerala contact
Mr PRASHANTH
Mobile no :[protected]
he is very good Guy he will help you for Ur all ur travel needs .

Hi,
I really hope some one goes through this whole email and escalate it to the correct authority to take appropriate action. I am a very frustrated and harassed customer of make my trip. I have never seen such a poor and harassing customer service till date. Below is the conversation I had with different people
Unknown in Make my trip: I called up on the 24th evening to check if everything is fine on the booking and was told that the booking was confirmed for Me, my wife and my 1 month old daughter. This call was made around 8 PM
Indigo: I called Indigo on 25th about 12 PM to check on the ticket status and was told that the infant was not there and it was booked only for me and my wife. I had to be on hold for 20 mins before I got some one in Indigo.
Tanya in Make my trip: I called MMT at about 12:30 PM on 25th and informed about the error. She very promptly accepted the error and kept me on hold for 25 mins and got it corrected as well as got the new Indigo ticket sent to me from Indigo Airlines. I checked with her for a compensation and she immediately apologized and said it was a technical error and a compensation for that cannot be made to which I immediately agreed. Before hanging up the phone I asked her to check the spice jet ticket as well and confirm if my daughters name was appearing on that, to which she immediately replied that it is fine on the spice jet ticket, I agreed and disconnected the call.
Indigo: As promised by Tanya I got the e ticket from Indigo, however it was still incorrect so I had to call up Indigo and this time was on hold for approx 10 mins and had to request them to send me the revised e ticket which they did. So another issue from MMT, they should have got Indigo to send the correct ticket in the first place.
Spice Jet: As Tanya confirmed without even researching the system I was not very confident about the spice jet ticket and called them up around 1:15 PM on 25th and came to know that the infant is not added on that ticket as well.
Jagjit in Make my trip: I immediately called up make my trip to get Jagjit on the call. I explained him the situation and asked for a supervisor to which to put me on hold for about 15 mins to come back to me and tell me that he has been trying the spice jet number but it is busy and if I can call up after some time. That is when I really lost it as I asked for a supervisor and he had the audacity to come back and tell me to call back after sometime even after knowing what had happened and how much of a follow up I have been doing just to get the right ticket even after paying for it in full. I insisted on a supervisor who then came on the call after about 25 mins and in between I was continuously told to hang up as the supervisor is busy and could not come on the call
Ravinder Kumar (Supervisor): Then I got this guy to whom I had to tell the whole story again and he also said that no compensation can be given for the harassment and the follow-ups because of the incorrect information given to me time and again by MMT customer care executives. To which I asked for a manager and was told that he is on a call, when I insisted I was told he is in a meeting, and when I insisted further I got Rizwan on the call after 30 mins, who was confused if he was on a call or a meeting or on lunch.
Rizwan (Manager): Very promptly without wasting time he convinced me that he was looking at getting me a compensation and very efficiently after so much going on managed to keep me on hold for more than 30 mins after which neither did he send me the new e tickets from spice jet nor could he arrange for a compensation . I even told him Rs. 100 as compensation would be fine, but he seemed to be in a Sunday mood and gave me a no. which is [protected] and told me whoever picks up the phone here will be able to assist me. I really failed to understand what did he do when he put me on hold for more than 30 mins, was he just trying to make sure that I am harassed to the core, not sure if that is the motto of the organization as well because till here that is what it looked as every one was consistent in trying to irritate me (the customer).
Pallavi (Supervisor to the manager): When I called the number given by Rizwan, I reached pallavi who was again very consistent in the same approach of irritating. When I called her and requested her to call me back I was immediately told that a call back is not possible however if I call the toll free no. and give the extn no. 2444 I would be transferred to her, to which I agreed . However again to add to the frustration when I called MMT ‘s no. I had to be on hold for about 5 mins before I got some one who could not transfer me to the extn given and also could not transfer me to pallavi. So exhausted by now which is about 4:45 pm I called pallavi on the mobile no. knowing that I have already spent a lot on my mobile calling. Pallavi assured that she will get something done and will call me back in half an hour, which she very nicely did. I didn’t understand at this time how could she call me back when in the first place she refused and made me talk to her on the phone knowing I had already spent 5 hours on the phone trying to fix it. Also the compensation that she gave was the most funniest part of the whole episode.
She said I can get Rs. TWO HUNDRED AND FIFTY (WOW) off on my next transaction with MMT. By now I was done and didn’t know what to do and in anger we finally agreed that she will return the 250 to my Ccard as compensation. I was dead by now. I will write again to let you know if I receive the amount
I feel 10 times more frustrated that I was when I first called MMT and would never ever even visit the site in future and would make sure that I let people know about my feelings about MMT whenever we talk about travel or holidays.
Hope some one (to who the reputation of make my trip matters) reads this and take necessary steps to fix this harassment of customers. I feel like writing a lot more but am completely done complaining.
A very frustrated customer
Abhinav

had booked my airticket and hotel through make my trip in Dec 08 to Goa alongwith my 12 year old daughter. My trip was planned from 25th Dec to28th Dec 08. The ariticket booking was ok but to my disgust the hotel booking done by makemytrip executive Ms.Jinal was horrible. They charges me bomb 10700 for 3 days stay but the hotel was SO HORRIBLE and unhygienic that we were forced to look up for another hotel. Ms.Jinal was constantly telling me that Goa is full and there is no hotel available to stay but after going there I found that Goa was completely empty with very few tourist around. The localites were complaining and telling us that all the hotels are vacant and there is no crowd in Goa. Why do these people give wrong information to customers? Just to scare them. Moreover on enquiring with the hotel person Mr.Jose he told us that their per day charges were only Rs.2000/- then why was I charged so high? I was in no mood to spoil the holiday mood hence on returning back to Mumabi, I called Ms.Jinal Choksi and informed her about my horrifying experience to which she asked me to send her a mail. After repeated reminders they have just sent me an apology mail which is of no use to me. . I WANT MY MONEY BACK.Make my trip sent me a costomer feeback form which I filled and sent two days back but I know they are not going to pay any attention to this feedback. TO ALL MY FRIENDS - PPPLEASE DO NOT BOOK YOUR HOLDAYS THROUGH THIS MAKE MY TRIP SERVICE. THEY ARE HORRIBLE GHOSTS WHO LURE YOU TO MAKE THINGS SIMPLE AND EASY PLS DO NOT FALL PREY TO THESE PEOPLE INSTEAD GO AHEAD AND DO DIRECT BOOKINGS.

Monday 12th January

Reply to the below attached mail is still awaited. regards, Ravi Mittal
--- On Sat, 10/1/09, Ravee Mittal <[protected]@yahoo.co.in> wrote:

From: Ravee Mittal <[protected]@yahoo.co.in>
Subject: my booking at HHI, Bhubhaneshwar for 9th January HTL[protected]
To: amit.[protected]@makemytrip.com
Date: Saturday, 10 January, 2009, 8:41 PM

Dear Mr. Saberwal, This Booking was made by me on the basis that this is a 5 star hotel. the hotel in the 5star category at your site . The statement is false. The hotel is not 5 star. The categorisation is not only misleading but false. I have been charged in the basis of room rate of Rs.5331/- while the HHI site shows a much lower rate The rate downloaded from their site is enclosed at attachment to this mail. Please also ensure that a 100% refund is made to my credit card immediately and also inform me how you will recompensate for my inconvience due to misdeclaration of the hotel as a 5 star. Thanking You, Yours faithfully, Ravi Mittal

I have booked the Air ticket from MakeMyTrip.com using my Credit Card, and then due some data entry problem in name i need to cancel those tickets and again i have booked the ticket with proper name.

Amount is alreasy been deducted from my credit card for both the Tickets but Cancelled ticked reimbursement is not yet gien. I have booked the ticket in Aug-2008 and till date i haven't received any positive reply, i want total amount reimbursement from company with HUGE penalty, so that they will do this again with any other customer.

Waiting for positive resolution for my ISSUE.

Regards
Harish Shanbag (Mumbai)

I HAD DONE BOOKING WITH THEM ON 6TH JAN 2009 AT APOX 11.55AM AND LATER AFTER AN HR TIME I GOT BOOKING CONFIRMATION ON MY E-MAIL SAY THAT YOUR BOOKING IN CONFIRM THE AMOUNT FOR THE TRANSATION WAS DEBITED TO MY CARD, WHAT IS FISHEY IN THIS IS THEY HAVE CONFRIM ME THE BOOKING ON KINGFISHER AIRLINE WHAT IS GOOD TO EAR IS THAT KINGFISHER DOES NOT FLY ON THIS ROUTES THE ROUTE IS AS FOLLOWS:-

BOMBAY TO HONGKONG OUT BOND DT 12TH JAN 2009

SINGAPORE TO BOMBAY IN BOND DT 19TH JAN 2009

AS THE AIRLINE IS NOT OPRATING THE ROUTE HOW CAN THEY CONFRIM THE BOOKING PART AND DEBIT YOUR CREDIT CARD

I wanted to book a hotel in Vizag for Dec 25-28 and decided to book through makemytrip.com.
They recommended Hotel Sarovar on theie website and the room rent was around 2800 per night. Looking at the rent, I thought it would be a decent star hotel with some minimum standards of ambience. After booking, I found some bad reviews about the hotel on Raahi.com. I immediately called up makemytrip and asked them to change my booking to another hotel. They however said that the hotel is very good and I wouldn't face any inconvenience. I was even ready to forgo one night's rent for cancellation, but they advised me otherwise. When I went to the hotel, I found that it was like a roadside lodge in front of a railway station. No mimimum requirements like pillow covers, hot water etc. The room and toilet was very unhygenic and ambience was poor for the huge rent I was charged. I also found that the same room was available for much less price through direct booking at the hotel, which meant that makemytrip had fleeced me extra money. I spent only one night there and decided to move out. MAkemytrip refused to refund my two nights rent because I had already checked into the hotel. Despite the fact that I myself had offered to cancel a week back by forgoing one night's rent. I have been duped and fleeced by makemytrip and Sarovar Hotel Vizag. I would like to get back my two night's rent for the inconvenience I was put to by the company.