MakeMyTrip India Complaints & Reviews

Dear Sir,

Ref. Booking id : IN0910B08790

I had travelled on a holiday package recently thru makemytrip.com. This was my first trip thru MMT. I experienced problems during most part of my trip in terms of poor hotel accomodation against what was commited while booking/payment, uninformed waiting time during hotel check-ins, lack of cooperation from local contacts provided by MMT, long waiting/hold time while making phone calls for help to MMT, lack of information on escalation contacts at MMT, package itinerary was not followed, etc.
On returning to Blr, I had written a detailed email about my concerns and also requested for refund for the amount that works out as difference on what was promised and paid for and what was actually provided by MMT.
Adding to my frustration, no one has acknowledged my email even on sending repeated reminders while they commit a response within 24 hrs in their auto-reply. I could speak to one of their agents who did my booking. While she promises follow-up with their team, I am not confident of any support from them as I have not recd. any acknowledgement/callback from their side. As I am not finding the right escalation contacts from MMT, neither their staff allow us to speak to their management staff, I am using this forum to help me get attention on this issue and help me with the requested refund.

Sincerely,
Raja

I wanted to avail the prize which I won in make my trip.However, today i was told that my prize was "valid for certain period" and that MMT wont be able to give me the same. I would like to bring to your attention that this information was not brought to my notice earlier and i was told in Feb'09 that i would be able to avail of the prize by Dec'09. Additionally, my prize was worth about Rs 4.5 Lacs but i was also ok to taking the Egypt trip which is about Rs 1 Lacs only.

THIS PEOPLE ARE CHEAT .Never trust them

Shilpa

I have booked ticket thru makemytrip.com (booking number 4YXHYP and 4YNKVA) travelling on 4th December. In late October, I received an email providing revised schedule. I sent email on 31st October because with the revised schedule, I found some issues (listed below).

1. I have 2 hours and 30 minutes between arrival at LGA airport in NewYork and departure from JFK airport NewYork. In 2.30 minutes, I have to come out of LGA with luggage, change airport (from LGA to JFK) and check in for international flight at JFK. Even if flight arrives ON TIME at LGA, this is going to be a problem.

2. One segment of flight is missing (for booking number 4YXHYP). My return flight starts from Hyderabad, which was originally starting at Ahmedabad, India.

3. With new schedule below (4YXHYP), arrival on JFK is at 7.20 am and flight from LGA to CHS is on 8.45 am. Within this 1 hour and 25 minutes, I have to come out of the flight, do immigration checkup, take luggage, change airport and check in at LGA. Make mytrip.com gave me some option of evening hours when I called, but I requested to put me in earlier flight (timing nearly close to my original schedule). I was told to send my original iternary, which i emailed to them. Todate, no action.

As I did not receive reply, I called Makemytrip. Everytime, I was told to wait for 2 days or 3 days. After the time frame completes, I called again, same reply. Thankfully, last week I received phone call to wait till Wednesday (Nov 16). However, after that I received email mentioning to call them as they have some options for me. When I called, I was told that it is Sunday, and they can not do anything.

Everytime, I was reassured that this issues will definately taken care of, as it happened due to change in airline's schedue. However, I don't when.

I would respectfully request if someone can help in this matter.

Hi,
We had booked two roundtrip tickets on 6th november at MakeMyTrip for Delhi-Udaipur sector for 29th November with booking id Booking ID -FLT[protected]. The cost of the first ticket was[protected]+4614)/ while the second ticket was at[protected]+4869). When inquired as to why the tickets were differentially priced (for taxes as well!), the cutomer support told that the two tickets belong to Different Classes although they are both in the Economy Class!. I couldn't make any sense of it and got the second ticket cancelled which costed me Rs.2300.
I also couldn't understand that how two websites for the same flight could charge different taxes for the same flight because later i checked on Travelocity that the same ticket was costing 4300 there (my big blunder ....please don't book on makemytrip!) with half the taxes that were charged at Makemytrip.
I am attaching the same ticket here. Taxes on Travelocity are 2500 lesser than Makemytrip.


Outbound Delhi (DEL) - Udaipur (UDR)
JET AIRWAYS logo JET AIRWAYS
9W2207
Departs: Sun 29 Nov 09 05:45
Arrives: Sun 29 Nov 09 07:45
Economy - 1 stop - Total travel time: 02 hrs 00 mins
Inbound Udaipur (UDR) - Delhi (DEL)
JET AIRWAYS logo JET AIRWAYS
9W2013
Departs: Mon 30 Nov 09 07:40
Arrives: Mon 30 Nov 09 09:45
Economy - 1 stop - Total travel time: 02 hrs 05 mins
Flight icon 1 × adult fare @ Rs 4,113 (inclusive of Rs 3,908 surcharges and fees) Rs 4,113
1 × Average Booking Fee per pax @ Rs -50 Rs -50
Change Flight | supplied as an e-ticket
Flight price: Rs 4,063

I have made booking from Make my trip to Kingfisher airline. Now if I want to cancel the ticket, I have to pay cancellation charges of 750 to airlines and 250 to Agent that is make my trip.com

This I think is unfair. When I called KingFisher to cancel my ticket, they say they can't do it. whereas I called make my trip.com and they say if airline can cancel thier ticket then I don't have to pay thier service fee.

But due to thier internal connection they are charging me extra 250. Also when I asked KingFisher airline person to give me number/mail id to escalate he said he don't give such number.
Which is rude for customer to take.

I will say customer care of kingfisher is worst and these allicance between airlines and agent to take unecessary money is Cheating

Dear Sirs
I booked internal India flights with MakeMyTrip.com earlier this year. My booking reference from them was FLT[protected] & the Kingfisher Airlines PNR was CFWNQZ. The outward flight Delhi to Dharamsala was fine, but the airline cancelled the return flight on 29 October without notice. The airline authorities at the airport gave me written authorisation for a full refund which I was told I must obtain from Make My Trip. Since my return to the UK, I have emailed Make My Trip, attaching the refund authorisation, a dozen times, without any sign of a response. I have carefully checked my junk mail folder, so I am sure they have simply not answered my call for refund.
Derek

I booked tickets from chennai to Delhi (round trip) through their site www.makemytrip.com, they site was very slow and suddenly it asked me to confirm payment and when I confirmed it charged twice ($787 US). When I called them immdeiatly there response was very poor and they never agreed its their problem. Still fighting with them to get the money back.

I had cancelled one Booking on 5th Oct 2009. The expected date of my refund coming back to the bank account used by me for transaction was 15th Oct. But it is already 10th Nov and no news of me getting the refund. There phone lines (I dont know what they are really for) are without fail always busy. Which in anyways probably show the number of complaints against them !!
The online tracker for this transaction shows the details of some other account of mine which was never used for this transaction.

i think the company thinks that there job is over once the call centre employee sends an email that the 'Refund is getting Processed' ; but has no responsibility of ensuring that the REFUND GOES BACK ON TIME AND IN THE CORRECT BANK ACCOUNT.

Dear Sir,

I have booked the following Air tickets through Makemy Trip vide Bookinf ID -FLT[protected] and Airline PNR No. 0M0HNX.

Flight NO Departure Arrival
MDLR 9H 107 Delhi Goa Non stop Flight
(24 Dec 09) (24 Dec 09) Refundable Fare
(10:15 hrs) (13:00 hrs) Duration 2hrs45Min

I have got a SMS from MDLR on[protected] that MDLR flight 9H 107 from Delhi to goa has been cancelled . The given numbers in SMS for queries are[protected],[protected] and [protected].

I tried to contact with MDLR on[protected] through above given three numbers but it is unfortunate that non of them has been responded . I forced to contact with Makemy trip on[protected] but I have not got any suitable reply / information from Makemy trip too. Makemy Trip advised me contact with Airlines .
Today understood from Delhi IGI Airport , MDLR Airline's IGI airport Counter /office has been closed since 20 days and MDLR has been stoped operation since 20 days from IGI Airport .

I tried to send E- mail to MDLR but the mail has been bounced back and the Telephone No.of MDLR are also not working . Makemy Trip had already charged full amount of ticket to me through my credit Card . Now Makemy Trip is not ready to refund the amount .

Hance , Under the circumsatances you are requested to kindly look in to the matter so that my amount is refunded to me with out delay .


With best regards

Subal Kumar Saha
2C , Sai Baba Enclave, Near Tehsil Road,
Najafgarh, new Delhi-110043

Mob:- [protected]
Email Id:- subalsaha.[protected]@rediffmail.com
subal.[protected]@vanderlande.com

An amount of Rs.4555/- has been charged to my ICICI credit card for which I have not made any transaction. CUstomer Care person told me that it is a system error & amount will be credited back to my card. One month later , nothing has happened. When I called them again, they are unable to track my complaint using the reference number given to me earlier.

I booked two bus ticket for a total of 7 passengers through make my trip.com for my journey from Madurai to Chennai for journey date 25th October, 2009. The PNR numbers are TBBK98883887 for 6 tickets and TBBK82825928 for 1 ticket. The coach operator was Photon Trans Co. and the coach type was Volvo. From the outer look of the bus itself I could sense a foul smell and it seems the driver does not have enough experience to handle a Volvo. The bus left Madurai by 10.10 pm and bvy around 4.30 am next day morning we were stopped by RTO officials near the toll gate after Villuppuram town. The driver stopped the vehicle and fled from the scene. The cleaner was showing some papers to the RTO officials and later the RTO officials informed us that they are siezing the bus since it does not have valid permits. By around 6.15 am one of the RTO driver drew the vehicle to Villupuram RTO office and they dropped us near the Villupuram bus stand. From there we had to find our own transport to reach our final destination. I arranged a Sumo for my family from Villuppuram to Chennai.

It is the responsibility of both the operator and make my trip.com to ensure the passengers are not left stranded on mid way which is purely an operator mistake for not having the proper permits. I request make my trip.com to refund my full fare and also proper compensation for undergoing the trauma.

I had cancelled my return journey on travel ticket with booking ID FLT[protected], booked through Makemytrip.com. They confirmed that Rs. 4715/- shall be refunded back to me (shall be credited by them to my account).

Their website status shows that the refund was made on 3rd Oct 2009. I tried calling their phone numbers, but their AVR system keeps me on hold for hours together. It is next to impossible to contact them through phone.

Once i was successful in calling them. They told me to send a mail to them with my account statement, which I did on 30th Oct. But there is no response. They are not available on their phone numbers also.

Please help me.

dear sir

I have booked my ticket of GO AIR flight no 312 from Ahmadabad to Delhi dt 29.10.09 through makemytrip.com
but on 24.10.09 i got a call from go air mumbai that the said flight is cancelled and i will get the full refund
since than i am chasing both the company for the refund
but as on today 03.11.09 i have not got any refund or the answer for refund
i have been trying to contact on the helpline nos of makemytrip and go air they put me on hold for minimum of 45 mins and then the call gets disconnected

Pls help my contact no is [protected]

Dear Make My Trip

I have been trying since 17.15 today to book flights with your system.

At 1730, after giving all my credit card details, I go to a screen which told me I had been charged with Rs 15,656.00. This same screen said “You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx. Thank you.”

I called your support line which was less that useful. Your customer service representative kept asking me to contact y bank, when what I wanted was to be told if I had any tickets. Eventually he told me there was no duplicate, my payment hadn’t been taken and I should buy the tickets again.

I went through the whole process again, until a reached a screen which says the exact same thing. That I have been charged with Rs 15656 and You have previously attempted to make a booking with similar details. To avoid making a duplicate booking, kindly call our Customer Support team at[protected]MTNL & BSNL) or[protected]All Major Operators) and quote your MakeMyTrip Booking ID : FLT0000758xxxx . Thank you.”

I have called your support line again and cannot get through.

Please accept this as confirmation from me that
1 – I do not wish to book any flights with you
2 – I do not expect to be charged by you for any of the above attempts to book flights
3 – If I am charged by you for the abve flights or anything else I will expect a full refund, plus interest and bank charges
4 – I am notifying the Indian Consumer Complaints Forum of this poor service.

Please confirm you have received and understood all the above

Sincerely

Joe Phelan

Dear Sir,

I have booked one package for Rs. 6,616.90 on dated 03rd August, 2009 with M/s. Make My Trip, after waiting two months I have enquired for the package then they intimated that the package has been delivered to me, but after verification it has come to know that the package has been delivered to other person instead of me. Official of M/s. Make My Trip assured me that action would be taken against courier service with intimation to me and a new package document would be sent to me. After again passage of one week I called them for new package then they intimated we are working on that and with a week you would get the package. Then I decided to cancel the deal because after passage of two months also they have not fulfilled the deal, I asked them to refund my money but then thereafter they sitted mum and no action from their side.

I want your interference in this matter please and arrange for my refund.

Submitted for your favourable action please.

Regards,

Vijay Kumar

On Wednesday Oct 14th, we booked a return flight to Srinagar from Mumbai on their website. We immediately received an email stating the following “Your payment has been processed. However, due to a communication error, the system was unable to confirm your reservation. Our customer care executive will call you within one hour on the phone number provided by you at the time of booking” (Flight Booking #FLT[protected])
We waited all day and never heard back from makemytrip either through email, phone or SMS, so we phoned them in the evening after work. We were told by the customer service representative that he was still unable to confirm that flight and asked for us to please try booking it again with him on the phone and he suggested that we use a different credit card as that might be the problem. We did as he requested and immediately received the same email as earlier but with a different booking number (Flight booking #FLT[protected]). The same customer service representative asked us to please hold the line. When he returned he said that all of the flights were fully booked and unfortunately there were no seats left for our booking. He however, suggested that we try again to book in the next half hour as seats might become available. Instead we looked at the individual sites of Kingfisher and GoAir and found that on their sites the flights were sold out, so we did not bother to try a 3rd time as suggested by the customer service agent (thankfully, or else we would now be dealing with 3 charges!). We asked the sales representative if our cards would still be charged since there were NO seats available, and he assured us that the card would not be charged unless a final confirmation was given.

The following morning I woke up to 2 emails from makemytrip.com within minutes apart, both with the same booking ID (2310) stating that our reservation was now confirmed.

Upon our return to Mumbai, we checked our credit cards to find make sure the charges were correct. It was here that we found out that we had been charged two times by makemytrip.com (Rs. 31,000+ times 2). I immediately called the customer service number and explained the entire situation to the representative. He did not know what to do, so passed me off to the Team Leader, Mr. Vishal Jain. Mr. Jain was again given the above information. Mr. Jain was exceptionally UNHELPFUL and continually accused me of lying and saying that it was due to our own fault that there were two bookings, he refused to believe that we never (even now after I have requested him to re-send the mails he believes were sent) received a confirmation of the first flights ‘booked’. He also stated that we were indeed the ones who requested the cancellation of the Kingfisher flights, when in fact we did not, because we were on the flight and obviously had no idea that it had been booked twice. I was and continue to be very upset by the manner in which he dealt with this situation. It is my personal belief that makemytrip and/or Kingfisher saw that the flight had been booked twice with the same passenger names and initiated the cancellation. I do not know how or why this was also not done for the second leg of the trip with GoAir. If a company sends an email stating that the flight is not confirmed and then NEVER make any other communication regarding that flight, it would be assumed by most reasonable passengers that the booking was never made if it is not confirmed. I also feel that it was wholly irresponsible of the customer service agent to tell us to rebook the flight if he knew that there was a chance that the first booking would eventually be confirmed.
I repeatedly requested for Mr. Jain to please pass me on to his supervisor Syed Jamal and or Ashish Kapoor, but he refused to let me go any higher than himself. He was exceptionally rude and refused to consider any options on rectifying this situation. I am extremely disappointed in not only the error that has occurred but more so in the treatment given by the staff.

As I complained to my friends about this situation, I found that I am not the first one to be double charged and also not the first to not be given a refund that is due to me. I have used makemytrip.com since it first arrived on the scene in India as it was the first to allow foreign credit cards. However, without rectifying the situation, I will not be using their services again, nor recommending them to other foreigners who are new to India.

Refund of cancelled ticket not recd
i had booked two tickets of spicejet SG343 From Jp to Mu 18/08/09 in name of
sunita bapna & Dr AJIT singh Bapna PNR No. O1YWDQ
And REturn journey ticket o f Dr. Ajit Singh Bapna on 24/08/09 PNR No.ZZS5LW
Dr bapna could not undertake the journey so we cancelled both tickets in his name
the cancellation No is K1YDAV
We have recd cacellation amount of one ticket only and inspite of talking to customer care i ahve not recd the amt for one ticket
i booked the tickets through HDFC Credit Card
pl look into the matter asmore than 2 moths have passed
sunitabapna
Read comments

################## NEVER FLIGHT TICKETS THRU MAKE MY TRIP ########################
I did my International Flight Booking @ Dubai through MakeMyTrip for Dubai to Chennai on 13th Aug 2009 and made the payment through CC for My friend to fly on 16th Sep 2009. I had received an email from MakeMyTrip that the booking has been done successfully.

My trip turned into a NIGHTMARE untill 14th Sep 2009 i didn't got my E ticket when I check with customer care they are confirming that your status is confirmed but they are not willing to send any e ticket. Finally i cancelled the ticket on 14th Sep 09 evening and requested to refund. Untill now 16th Oct 2009 I am keep on calling this bloody they are telling resoons like Servers are down, You will get 3 working days, Will check and one of our customer will call you all these noncense words from their mouth. But even after one month they are unable to get details from the PC. I dont konw when the will pay my money and when that 3 days will come in their life.

I then tried calling MakeMyTrip to check the status with them but could not get anyone, no one picked up the phone!!!. THE

I tried mailing my WORST EVER experience to the feedback email address available ([protected]@makemytrip.com) on the MakeMyTrip site but seems like the email sent to the feedback email address goes directly into the TRASH. I hope this e mail facility provided is for eye wash and to cheat others. None of the fellows working in MakeMyTrip got the time to check my complaint... So taking that into consideration I don't think we have ANYONE listening to such complaints at MakeMyTrip or to speak to a DISSATISFIED customer like me.
Bookin through Make My Trip was a HELL and thats why i said you are trying to mix OIL with Water which is not possible at all.

SO I SAY A BIG NOOOOOOOOOOOOO TO ANY KIND OF BOOKING THRU MAKE MY TRIP...
Dheena
Dubai,
MakeMyTrip confirmation Number: FLTINT[protected]

I booked a ticket on Makemytrip.com on 28th Sept 2009, due to their problem they cancelled the ticket on 30th sept. and I got the cancellation ref no on the same date on phone but I recieved the mail on 6th Oct 2009. In that mail the cancellation date was also mentationed ie 6th Oct. I am still wating for the refund. More surprise is that no one is answering my calls.
I do not know what to do?

Dear Sir/Madam

I was made an air ticket booking on 07.10.2009 of through Make My Trip from Mumbai to delhi & Mumbai return and they are offer to RS 5588/= at the time of booking i was accept the offer & immediate made the payment of RS 5588/= for booked the sits in favor of my brother in law under the name of MR ISRAR BAIG vide Make My Trip Booking ID FLT [protected] dt: 07.10.2009 but till today i just received only DELHI TO MUMBAI (on 27.10.2009) ticket from them by IC 602 but still i m waiting about MUMBAI TO DELHI by IC 605 (on 20.10.2009) & i was made lots of calls to Make My Trip Toll Free NO:[protected] and booked my complaint on 08.10.2009 under the reference no: IN0910R0023114 & Officer was informed me on 08.10.2009 Max in next 24hours i'll get the mail of e- ticket but till now i cant get any reply phone or e.mail or Mumbai To Delhi ticket from them.

Therefore, May I request to your good self please help me in this matter & manner.

Awaiting for your favorable reply

Thanks & Warm Regards
Muneer Khan