MakeMyTrip India Complaints & Reviews

Makemytrip.com — Not refund the ticket cancellation amount

Dear Sir,
This is lalitmohan, a resident of Noida.I've used the services of makemytrip.com on 29th April-09 for booking the airtickets for my Wife and Kids for the date of 12th May-09.The ticket was from Delhi to Vizag and return.The booking no. is FLT[protected].
Because of Jetlite carelessness, my wife missed the flight and they wrote on ticket that it is cancelled and Rs.1000 per ticket will be deducted and no deduction for infant ticket.

But they only refund the half amonut and for the rest of amount i'm following up with them from last two months but they donot care.I have called at makemytrip.com customer care more than 14 time. They told me that the payment has been done from their end but till today I donot get in my account.They gave me the cheque no. 133797 and the reference no. 339465. I checked with my bank, they told me that they didnot get any payment from this cheque or ref. no.

Now the makemytrip.com said that they have sent the cheque at my residence and some Uday has received the cheque. but my house was locked for last two months and there is NOBODY Uday to whom I know.

PL. look into the matter as makemytrip.com is not supporting me to refund my amonut.

Regards
Lalitmohan
[protected].

Dear sir,
Please note that I have booked two tickets for travelling from Guwahati to Dibrugarg . The date of journey was 30/09/09 .The PNR -BGAPHS and the ID-FLT[protected]. THE FLIGHT WAS CANCELLED .But I have not recieved the refund amount till today.Kindly take up the matter with concern authority so that I get the full refund which will help us in building the confidence on the makemytrip and encourages to seek more services.

Make my Trip booking FLT[protected]

I had booked this for travel from Kolkata to Guwahati and back. I had cancelled the return journey, by Indigo flight number 6E 208.

I am yet to get the refund. I have made many attempts to get through on their toll-free numbers, but there is no response.


Regards

Krishnakumar Ramanathan

Mobile : [protected].
E-mail : krishnakumar.[protected]@gmail.com

Make My Trip — Refund for cancelled Ticket

I had booked three tickets from
Hyderabad to Bangalore on the 6th July 2010 Booking ID FLT[protected]
Bangalore to Camibotor on 8th July 2010 Booking ID - FLT[protected]
Camibator to Hydrabad on 9 th July 2010. Booking ID - FLT[protected]

On the 5th I had decided to cancel my trip due to some personal matter.

On the 5th July 2010 at about 8:30 pm I logged on to the site www.makemytrip.com to cancel my tickets Bangalore to Coimbatore and Coimbatore to Hyderabad, for which I had received the cancellation conformations. The same night I cancelled my Hyderabad to Bangalore ticket at about 12:30am. I received a sms conformation.

The next i.e. 6th July I received confirmation that my refund is being processed for 2 sectors only. I called make my trip and informed the same and enquired about my Hyd to Bangalore ticket refund and to my surprise I was told that I have never cancelled the ticket and I’m not entitled for any refund.

I had a very bad experience with these guys.

If I still don’t get any response I will file my complain with the consumer court.

Makemytrip.com — Large cancellation amount

Hi,

I would like to raise a complaint on makemytrip.com
Dont ever tickets through them. They charge a large amount for cancellation.
If you paid 5k for booking a ticket, if you cancel, you are going to loose almost 3 K. Which is very large as you know.
They charge a huge amunt for nothing....
WHY?
Please spread this info to all to avoid getting cheated!

Makemytrip.com — reply me asap

Reply us as soon as possible Give us better result and show some good thing of make my trip. Pls do not let us suffer so much.

Dear Jacky1990,

Greetings from MakeMyTrip!!

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:
- Booking ID or
- Email address used at the time of booking
We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

This has reference to our booking ID IN1305B01130.

Please be informed that our tour to Uttaranchal was scheduled to start from 2nd July 2013. I wrote an email to you as in the email below on the 20th June expressing my concerns on the Uttaranchal Trip with regards to the severe floods as well as to the climatic conditions prevailing in Uttaranchal and sought your advice ( I believe MMT is an advisor on tours) keeping in mind that the entire country was mourning as well as we could have been prone to epidemic diseases in view of the calamity prevailing there. It was a force majure situation

I contacted the toll free number from Doha Qatar on 26th June and spoke to one of your Call centre gentlemen seeking information wrt to the conditions prevailing at Uttaranchal and requesting amendments to change the trip to either Punjab, HP or Rajasthan as the atmosphere was not conducive for us to travel with kids. There was no response from you or your offices until the 28th when I landed in India and called you up again seeking your advise on going to Uttaranchal. You apologised for the delay in getting back to us as you were busy attending a condolence in your family. I need to know if you are the only person managing Make My Trip (MMT) and whether in such personal emergencies wasn't there someone from MMT to handle our account????

I wrote to you by email again on 30th June detailing the climatic conditions prevailing in Uttaranchal and requesting for a change to any other place.

I was worried with regards to the trip since we were to leave for Delhi on 2nd July morning and on 1st evening at around 5 PM you demanded a Cancellation fee of INR 61, 500/- along with an additional payment of INR 17, 000/- to be made. We made the payment immediately since we did not want to disappoint ourselves on the tour and since because our flights to and from New Delhi Madurai was booked.

I do not understand what you mean by Cancellation and why did you charge this INR 61, 500-. I demand a refund of this cancellation charges as otherwise I construe that your intention was to force us to travel to Uttaranchal despite the calamity without any human considerations of the epidemic diseases prevailing. This despite the fact that we wrote to you well in advance on 20th June seeking your advice. Your advice in the last minute to pay cancellation charges of INR 61, 500/- is sheer BLACKMAIL of your clients and does not go in good taste of giving your clients a satisfactory tour instead RIP them off of all money possible in the name on cancellation despite the fact that a tragedy was prevailing in Uttaranchal and the whole country was mourning.

What would you have done if we had booked for Haridwar and Rishikesh during this period? would you still charge us Cancellation fees????

Provide me with the details of the cancellation charges paid back to the hotels( despite informing you on 20th June ie; 11 days prior to our departure on the trip) as I shall have to legally pursue otherwise to recover our money illegally taken by Make my trip in the name of Cancellation charges.

Please advise REFUND details to our accounts from which the payment was made under intimation to us.

Thanks and Best regards

RS.Murali Kumar

Doha

Mob: +[protected]

India Mob: [protected]

They are expert in doing such mischief. At the time of ticket booking, they make sure that cash is debited from your account in a minute but when it comes to refunding money and admitting to incorrect billing, as is my case, they refuse to take any action.

Hi Sir/Madam

I booked a ticket from Bangalore-Mumbai through makemytrip website. Thr PNR no is:JPVSZN
The fare paid was 3900 odd. Subsequently the fare has been reduced to 3300 odd rupees. Makemytrip has asked me to contact King Fisher directly.
I am unable to reach any kingfisher booking agent.
Please refund the excess amount to me at the earliest as it appears that I am loser for booking early(Quite opposed to world wide practice) as in makymytrip's website it is mentioned that they will match any competing price.

Regards
Akhilesh

Makemytrip.com — Tickets not being Issued - No Communication

Dear Consumers,

I just wish i had read all these feed back and stayed away from this website. It's almost same situation and i pretty much know what will be the final result.

Booked my tickets to Bangalore from Newark on Oct 16 for $975. Got confirmation mail. As didn't see further communication regarding e-tickets, i called them to hear "Your booing didn't go" after 4 dam days. Absolutely no communication regarding it.

After constant struggle and chading, they have blocked ticket for $1500. As its a loss, they are not ready to confirm and issue tickets. I had co-ordinated this travel with my spouse travel while return.

Now i am in soup, can't attend brothers marriage and my spouse have to travel aone.

Worst part is, i am not aware of any legal action that i can take against these people

Regards
Balaji S

Hi

I just wish i had read all these feed back and stayed away from this website. It's almost same situation and i pretty much know what will be the final result.

Booked my tickets to Bangalore from Newark on Oct 16 for $975. Got confirmation mail. As didn't see further communication regarding e-tickets, i called them to hear "Your booing didn't go" after 4 dam days. Absolutely no communication regarding it.

After constant struggle and chading, they have blocked ticket for $1500. As its a loss, they are not ready to confirm and issue tickets. I had co-ordinated this travel with my spouse travel while return.

Now i am in soup, can't attend brothers marriage and my spouse have to travel aone.

Worst part is, i am not aware of any legal action that i can take against these people

Regards
Balaji S

Dear Mr. Setty:

At the outset, regret the inconvenience caused to you. As per the details, we have issued tickets for one of the booking and initiated refund for the other transaction.
I have sent you an email with details. Do write to me for any further clarification on the issue.


Regards
Geeta Eral
Head- Customer Delight
geeta.[protected]@makemytrip.com

Dear Sir,

1. I had booked air tkt for self(S SURESH KUMAR), wife(Bindhu suresh) and daughter(sonali suresh) through makemytrip.com bearing makemytrip booking ID FLT[protected] for travel from SHIMLA to NEW DELHI by KINGFISHER RED DN 4350 through my ICICI credit card bearing nos[protected]. Thus an amnt of Rs 30132 was deducted form my accnt and I have been billed for the same.

2. I had subsequently cancelled the subject ticket through INTERNET and I immediately got a message saying that an amnt of Rs 1050 will be deducted from my accnt towards cancellation charges and the rest of the amnt will be credited back to me by 31 Oct 09.

3. 02 days later I received an SMS on my mobile [protected] that an amnt of Rs 24207 will be reimbursed to me as refund of subject amnt. I thereafter called up your helpline and registered a complaint. It was assured by your staff that the same is a mistake and will be corrected.

4. Upon checking from INTERNET my credit card statement, I have learnt that an amnt of Rs 24207 has only been credited back to me. The reason for the same is not understood and may please clarified to me.

5. I had spoken on telephone at number[protected] to Ms ZAREEN at your call centre on 29 Oct 09 and she too assured me that the matter will be immediately looked into.

6. It is therefore requested that this matter be accorded TOP PRIORITY and the balance of amount due to me be credited back into my accnt earliest.




Regards


S suresh kumar

Makemytrip.com — Ticket not issued

Hello
On the 4th I had also booked a hotel using the same Reference number- FLT[protected] at Delhi for the 13th in name of Mrs KARINA MATIUKIENE but I have not received any hotel booking confirmation.
I paid via HDFC net banking and was charged 1773 after 500 Rs discount. My bank transaction ref number[protected] but I have not received any hotel ticket.
Please confirm immediately or give me a refund
Thanks
Ashish Shrivastava

Not Refunded my amount

I am still waiting for my refund for last more than 4.5 years and MakeMytrip cheated me by not refunding my amount.

Screwed my honeymoon trip

You people did everything to screw my holiday trip to goa and a loss of Rs 47000/- Need a solution,

i have booked a flight ticket of 'jetlite airline' from delhi to patna
dated 12th oct. through makemytrip
date of flight is 2 nov.
but a massage came about cancellation of flight
i want know that if the flight is cancelled then when it will be initiated andwhen i will have to take flight
flight no. #321
travellers no. 3
1.travellers name mr. mohd wasim
airline pnr FCJGFL
E-TICKET NO.[protected]
2. SUFIA NAHID
[protected]
3.MARYAM KHATOON
[protected]

PLEASE ALERT ME ABOUT MY FLIGHT

no information about flight cancellation and its related issues such as next flight, refund etc.
i have booked a flight ticket of 'jetlite airline' on 12th october departure from delhi to patna through makemytrip date of flight is 2 nov.
but a massage came about cancellation of flight
i want know that if the flight is cancelled then when it will be initiated andwhen i will have to take flight
i have to flight necessarily on the mentioned date
makemytrip.com booking number- FLT2664113
flight no. #321
travellers no. 3
1.travellers name mr. mohd wasim
airline pnr FCJGFL
E-TICKET NO.[protected]
2. SUFIA NAHID
[protected]
3.MARYAM KHATOON
[protected]

PLEASE ALERT ME ABOUT MY FLIGHT AND SOLVE MY PROBLEM

mobile no.[protected]

COMPLETELY agree could not agree more on this

On 26/01/2009 we travelled from blr to sfo.fl no.cx-6711&cx-870..e-ticket number:160-[protected]&810.
During booking we requested for Indian Vegeterian food.But some other food was given which we could not eat.Our repeated request with Air hostess was not cared.With starvation we struggled through the journey.After coming out of the Sfo air port I fainted and got in to lot of problems.At least during return journey give us Indian vegeterian food.

I booked hotel in Matheran called Anand Ritz through makemytrip.com as per their recommendations that it is 3 start resort but horriefied to see the kind of hotel state & services. I feel completely cheated by makemytrip.com & they are duping customers claiming to online travel company.

I wasted calling more than 3 hours to them speaking to various young agents who only probably knows to speak in english but all in vein. Not only I wasted approx Rs. 10000/- but it was of serious mental harrasments & agony myself & my family had to go through the entire 3 days.

The more you talk about hotel its less. It had not had A/c in rooms, which were full of cockroaches, carpenters were repairing the beds, toilet wasn't cleaned to ages, swimming pool was a joke, & yes, all of it was 'SELF SERVICE' because even after calling 5 times to Operators nothing was delivered at your room, not even milk for a kid.

CAN MAKEMYTRIP TAKE THE ONUS OF ALL THIS?
I SUGGEST ALL USERS & READERS TO AVOID BOOKING THROUGH THIS SITE AS THEY ARE CORE CHEATERS & NOTHING ELSE..

I had booked my airticket and hotel through make my trip in Dec 08 to Goa alongwith my 12 year old daughter. My trip was planned from 25th Dec to28th Dec 08. The ariticket booking was ok but to my disgust the hotel booking done by makemytrip executive Ms.Jinal was horrible. They charges me bomb 10700 for 3 days stay but the hotel was SO HORRIBLE and unhygienic that we were forced to look up for another hotel. Ms.Jinal was constantly telling me that Goa is full and there is no hotel available to stay but after going there I found that Goa was completely empty with very few tourist around. The localites were complaining and telling us that all the hotels are vacant and there is no crowd in Goa. Why do these people give wrong information to customers? Just to scare them. Moreover on enquiring with the hotel person Mr.Jose he told us that their per day charges were only Rs.2000/- then why was I charged so high? I was in no mood to spoil the holiday mood hence on returning back to Mumabi, I called Ms.Jinal Choksi and informed her about my horrifying experience to which she asked me to send her a mail. After repeated reminders they have just sent me an apology mail which is of no use to me. . I WANT MY MONEY BACK.Make my trip sent me a costomer feeback form which I filled and sent two days back but I know they are not going to pay any attention to this feedback. TO ALL MY FRIENDS - PPPLEASE DO NOT BOOK YOUR HOLDAYS THROUGH THIS MAKE MY TRIP SERVICE. THEY ARE HORRIBLE GHOSTS WHO LURE YOU TO MAKE THINGS SIMPLE AND EASY PLS DO NOT FALL PREY TO THESE PEOPLE INSTEAD GO AHEAD AND DO DIRECT BOOKINGS.

The worst ever service by makemytrip.

I was planning to travel from india to US and had 2 connecting flights.

one from hyd - Doha - Washington-Houston. (Opted this dirty travel plan since it was emergency)

There was a change in the timings of first flight from Hyd - Doha thus resulting a no show to the connecting flights.

Asked make my trip team to provide an alternative, they came back saying there is flight after a week and I had to travel to Doha wait for 12 hrs to catch another flight to washington and then wait on for 6 hrs for a connecting flight to houston.

Make my trip team says - they were no responxible for the flight change schedule from hyd -Doha. and suggested an alternative as wait for a week and follow the new schedule.

They are and have eaten lot of money. Guyz, this is a total frustation would want this organization to be banned at any cost.

I hope the consumer court would consider.

Thanks,
Vish.

Yes. Make My Trip Makes fool of every customer. I bet you can get better discounts and bargain on flights, hotels, bus fares on other sites. Personally it is horryfying experience for me because i have lost lots of money booking through MMT.
My friends and other people laugh at me when they see me booking thru MMT. None the less i think all the customers should be guided properly to get the best deals and do not fall to mMT advertisements which are mostly frauds.
Even i have not received my refund for return bus journey booking. I should get cash back of 150 rupees which i dint get till now. The offer still blinks on MMT i i personally think that nobody gets this cashback unless and until they break their head and waste phone money to follow.
I think consumer court should take legal action against MMT and their each offer should be audited and scrutinised.
One more think to highlight. MMT pays less tax claiming they have refunded the amount to customers which they never pay and end up fooling both government and customers. Jago grahak Jago.. MMT makes money by looting your hard earned money.

cancell the tickets

I booked my ticket on 4.4.09 and my travel date is 6.4.09. But i would like to cancel the same. my booking id is FLT[protected]. Please let me know the procedure for the same.

Hey Sarit,
i was planning for a honeymoon trip to ooty and was even thinking of booking Holiday Inn Gem Park. But after reading your comments we changed our mind.
Really, this forum has helped me a lot...
Thanks...

Thanks a lot sarit for your feedback and experience on Holiday Inn. may be you lost your money but definitely saved my 11, 000 INR.Thanks a lot.

Can't even imagine such a non-sense from Holiday Inn. Lessons for future.

I totally disagree with this comment..this is an excellent hotel with great service offered by the staff...this is only holiday inn hotel in the whole of south west asia managed the intercon group with the higest service standards...i have stayed at this hotel twice and have had a great experience on both the occasions..great stay..great service...cheers!

I agree with Dilbagh above...
I have just stayed at Holiday Inn Ooty last month.
and i must say the experience was amazing.
Lovely rooms with breathtaking views...
Service at the Toda Cafe was actually GREAT!!!
I mean if we wanted a glass of water before we could even turn around to look for a waiter there already was a guy behind us with a jug of water...
Room service was quicker the expected...
Infact they are the only hotel i know off in Ooty that have got a heated swimming pool which they heat every saturday...
They got this over enthusiastic entertainment guy who sort of makes sure that there is not even a moment of your stay that you would feel bored...

i can go on and on about this place...
Imagine i had booked 3 days and i actually extended to 5 Days...
Gu

Don't rely on last 02 comments from Dibagh Singh & Tejas Lakhani as both are employees of Holiday Inn Gem Park Ooty.

Dilbagh, i believe looks after sales from Mumbai & Tejas is based in the Unit itself.

They shd be taken to the Consumer Court. This should not continue.. this daylight robbery!!