[Resolved] Maruti Suzuki — Non Availability of Spare Parts

proloyseal

from Bengaluru, Karnataka

Address:

Kamrup, Assam

I have registered a complaint at maruti website( CRM:[protected] on 24/9/20010 but still not received any enquiry from them.
I regret to state that it has been over 3 months but the below mentioned dealer still could provide me with the Selector Switch(LPG) Model 97940 M 797CO for my Maruti Omni Car. This is creating a great inconvinience to me. A prestigous company like yours should provide after sales service to clients like us and should not keep us waiting for such parts.

Name RDB Industries Ltd
Email [protected]@rdbindia.com
Address Bishnu Rabha Path, , Ghoramara
City GUWAHATI
State ASSAM
PinCode 781028
Phone Number [protected]
Model Maruti Omni
Model Varient SELECT MODEL
Registration Number 847233
Enquiry About Service/Problem in Vehicle
Dealer City
GUWAHATI
Dealer Name
0901-BIMAL AUTO AGENCY
Dealer Address
JHALUKBARI,GUWAHATI-781 014,,
Date of Purchase of vehicle
29/08/2007
Total Kilometer Covered
61420

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Dipen Shah

from Bengaluru, Karnataka

Maruti Udyog — Non availibility of spares

This is regards with swift diesel spares which are not available, my vehicle purchased in sep 07 recently the fan belt got cut and i was stranded in middle of the road, i tried calling up all the dealers in belgaum, hubli, kolhapur and pune for the belt but i got a reply saying that its not available and we can not help, i am located in belgaum but the dealer here has a common answer for each and evry thing that the parts are not availble.
What is the point in calling up so many dealers when a part like fan belt for diesel is not available, its been more than 15 days my vehicle is parked in the garage.

Mul needs to give a better customer service

nikhil p patil

from Sangli, Maharashtra

Maruti Udyog — charging octroi

3 months back i was plannig to buy maruti suzuki procut swift dezire. for this i went to dealer in jalgaon, maharashtra. And the sales executive told me price including octroi irrespective of, that i am not resident within octroi limit. i asked them regarding this but no proper answer was given to me from manager also. this is the most horrible experiance of maruti dealer. i complained this on maruti official website also but no response after primary reply of mail.

jbm1975

from Panipat, Haryana

Maruti — Non Availability of spares

I visited M/s Libra Automobiles for buying Fly wheel of Maruti Zen, when we confirmed from Store was in stock, how ever they denied to sell the same, when asked for complaint book they said no complaint book is available, When contacted the works manager, Mr. Sunil Kumar, Mobile No. [protected], he repeated the same & he further guided us that we should pay rs. 50/- as stationary charges & get the job card made & parts will be issued to you. which he again refused,

i again asked for complaint book which he said is not avaialble with Libra automobiles

hence i am writing this complaint.

Customer should get spares directly if he want to purchase

secondly complaint book should be available on demand

He should not misbehave with customer like this

Thanks

Baljinder Singh
[protected]

joseph_mkj

from Siwan, Bihar

From

Joseph Muthukumar
Kolkata

Sub:Non-availability of a danger/tail light cover for Esteem Vxi

I am running from pillar to post for a commonly breakable part as detailed in the subject. For the last more than a month I am in touch with Maruti service center Auto Hi-tech at Kolkata and they are unable to resolve my problem. Pls help

pulamathi manjunath

from Mumbai, Maharashtra

wat the bleady maruti suzuki, anantapur show roompeople doing?no sparesn nthg...our car is almst 2.5mnth with them only nstill nw also.soimgoing to file a case in consumer court soon ni wil make the anatapur maruti show room on tothe roads soooooooooon...