Maruti Suzuki India Complaints & Reviews

Dear Sir,
This is to bring to your urgent notice that I am experiencing serious issues with my Maruti Swift Vxi that I purchased on 31st Dec’2008 from Pasco Automobile, Gurgaon with an extended 2 years warranty. Here I am reaching out to you for your immediate attention.

I experienced some sound in the engine on 31st oct’2010 and took it to Maruti service centre at Bulandshahr (Delhi Auto Engineers), it was diagnosed properly and mechanic told me that the tipid is making sound but it will create no problem in driving at all. While driving the very next day, there was a sudden noise from the engine like crackers inside. When I opened the bonnet I couldn’t see anything from top. As there was no Authorized service centre nearby, I further drove the car slowly (@10-15 kmph) to Meerut, straight to a Maruti Service centre (Raj Sneh).

The workshop manager diagnosed the problem and told me that the cylinder groove where the spark plug is fixed was destroyed due to fire and the igniter was completely burnt. They tried to resolve the problem but still there is vibration and sound in the engine. I am not at all satisfied with the services provided. If my car is under warranty, ideally all the failed engine parts should be replaced if not just the head. Moreover, I fail to understand why Raj Sneh service center charged me Rs.5000/- as engine comes under warranty. Request you to adjust this amount also.

In addition to this, while opening the head of engine they removed the front bumper which was in showroom condition but when they fixed the same in the body it was completely in bad shape. I don’t expect such kind of customer service from a reputed company like Maruti.

My car is always been serviced before stipulated time schedule but I don’t understand why has this happened? Herewith, I am attaching my vehicle and its services details. This would give an idea of my discipline towards my car and my belief in Maruti.

To be true, I am very scared driving my car in this condition. This incident has given me enough mental trauma and stress and is also hampering my job which requires city driving.

I would rather urge you to intervene and take necessary action to get this resolved immediately to my satisfaction. If the engine is faulty, request you to replace it or at least all the required parts so that this is resolved once and for all.

Thanking you in anticipation and request you to acknowledge this mail at the earliest.

Regards,
Monish Kumar,
[protected].

Maruti Swift Vxi (Petrol) HR 26 AV 2358
Dealer name: PASCO AUTOMOBILES, Gurgaon
Chassis no: MA3EKE41S00388687 M. & Y. of Manufacturing: 12/2008
Engine No: G13BBN468101

I purchased an Alto Xcite model 2009 Limited Edition from M/S Competent Automobile Co. Ltd,Feroz Gandhi Market, Part-2, Lajpat Nagar, Delhi. Chasis no. is 1526462/Engine no. is 4325537/date of delivery is 29.12.09. I was told by the marketing person that the tyres supplied in Alto Xcite limited edition are tubeless tyres.

On 7th Nov'2010, the Tyre pressure became very less and on going to the tyre dealer, I was told that the tyres are not tubeless tyres and are MRF ZVTS Steel Radial Tyres with the tube. We purchase a vehicle based on the faith reposed in Maruti Suzuki India Ltd. But this faith has been somehow shaken. The marketing person Mr. Pushpendra at Competent Autmobiles Co. Ltd, Lajpat Nagar has refused to change the tyres.

I filed a complaint at Suzuki online with contact @maruti.co.in on 7.11.10. But yet to receive any feedback from the company as at 9.11.2010.

Above implies that the goodwill of the company is being driven away by misrepresentation of material facts just to boost up the sales and meet the December targets.

May I get the redressal of my complaint from any quarter what so ever in this matter.

Regards - Dinkar Mangleek([protected])

My complaint is about that they sell car as this is used and defect Car on the basis of bellow reason. Also as they have make it to deliver so fast.

They have purchase from KTL Pvt. Ltd. with heavy discount and sell me on new price

1. Car Product date is January 2010 mention on manual/service book. They explain me that Car product is not important, it have come to their end recently. I argue to show me invoice of delivery. They failed to show the date of receipt the car on document.

2. Vehicle color is fade seemed as old or long period kept and used.

3. To get reverse there is an abnormal sound from gear, no step have been taken.

4. In accessories Car Jack was unavailable, to ask for this accessories have been provided.

5. Odometer reading showing 162 Km. where they had entry it on Manual/Service book 15 Km.

6. An accessories Perfume not provided. Which entry is in sale invoice?

7. Temporary certificate of registration not provided till the date.

8. Teflon and Anti rust coating will be done before delivery. It has not done and now they denying, saying that it have already done.

I have severely contact by phone to representative of My Cars but they do not rectify till the date. Mr Sanjai a Sales representative has denied any deficiency and clarify that your payment is due.

Now I still Car is lay down in my home after full payment. In my view, It was their interest to sell out old and used Car and confused me to have own my Dream Car Astar AT. Also I have to spend one lac more for this Car.

I have complaint two times to MARUTI SUZUKI INDIA LIMITED. They did not agree to mean this is the mater of Cheating, Misguiding by the Dealer end. They simply submit my complaint as service related and guide me to go to any Maruti Genuine Service Centre for resolving the mater.

I strongly submitting my complaint to MARUTI SUZUKI INDIA LIMITED and Ministry of Heave Industry Either provide me my dream Car Maruti Suzuki Astar VDI AT or refund my payment. If no decision will taken in my favor in 15 days, I have to beyond to go Consumer Forum.

Thanks with regards.



Ashok Kumar Saha

Hand Phone: [protected]



Copy to: 1. Ministry of Heavy Industries and Public Enterprises

2. Car Trade India.

3. My Car Pvt. Ltd.

Dear Sir,
I,ve purchased Suzuki aceess 125 from authorised dealer M.S Teg suzuki located at Amritsar & the same is out of service from last 25 days due to faulty ignition coil inspite of reminding several time to your dealer he.s unable to arrange the spare
Kindly look into the matter & take neccesary action for the same.

I bought a new Maruti Suzuki Ritz VXi from M/s Batra Auto Company, Faridabad. Since very first day I felt that clutch was very hard. I told about this to Batra during my service but they took it casualy and kept my car for two days but problem is still same. Their service exicutive was trying to satisfy me by showing me another vehicles of same catagory.I have complaint about this two times on their toll free no. but no response.

I Have purchased anew car which i have booked 20 days ago to get delivery on dhanteras from Fair Deal.

They offered me a scrathed car, and when I asked to replace it they say u can either take this car or take your money back.

We have already comprise on colour, loan, offers etc.

They even try to harras us by saying this is your car car and we are not responsible for any svcratch even before handing over the key to me and before billing even.

They arte just spoiling the Maruti's name.

If no action hasbeen taken over them by the Maruti, than it is very shameful to Maruti only.

Myself S.A.Razzaq,writing on behalf of my Father Syed Abdul Raheem.I have bought a Swift Dzire car in 2008 and had serious problem with windshield as it gets blurred during raining and the something like frost remains in the Windshield eventhough after wiping it or by switching on Heater to it does'nt get disappear making the vision to get blurred and can't see anything while driving which puts me in trouble.already after complaining to Suzuki customer service,they have changed the Windshield and later on the problem still persists so i think something is wrong with manufacturing of Windshield for Suzuki Dzire.I strictly recommend Suzuki to get in to this issue and get back to me on my email adress [protected]@hotmail.com.
thank you

I am RAM NIWAS from GURGAON i have purchased a swift lxi car through csd from apra motors gurgaon.
i booked the car in month of september and paid rest of the amount to csd ambala in month of october .
at that time apra auto promised me to deliver the car on 3rd november but they couldn't kept their promise and didn't deliver the required product and now they are not telling the date of delivery and not responding to our call. kindly look into the matter and do the needfull.

From-
Mrs. P.M. Topre
M- no:[protected]
e-mail id: [protected]@rediffmail.com
To,
SIDDHI WHEELS PVT LTD
163-A, Railway lines,Empl. Chouk
Solapur

Sir,
Sub: Delivery of Access-125 SUZUKI [White colour] vehicle.

Ref: Your money receipt no 4270 dt 3.08.2010 & 4760
dt 11.10.10.

As you are aware I had booked the subject vehicle on 03.08.10 and paid Rs. 5,000/- towards booking amount. It may be recalled that you had assured delivery of the said vehicle at the most within three months from the date of booking. Further as per your suggestion I had paid Rs. 30,000/- towards part payment of the vehicle which will facilitate you in early delivery. The stipulated periods for waiting after booking of the vehicle expires on 03.11.2010 and till date I am worried about assured delivery on the date. This is creating lot of confusion mental torture and agony in my family.

I had approached number of time to your showroom and enquired about delivery status of my booked vehicle but I regret to state here that at no time I had been assured with any Indent placed on the company with regard to streamline the delivery process. This fact is against the social ethics which may compel me to initiate any legal action in this regard, if I do not get the vehicle delivered to me before stipulated date.

I once again humbly request to take immediate action and deliver me the vehicle on 03.11.10.


Mrs. P.M. Topre



I

I took my Alto LXi to Bimal Auto Workshop at Bamunimaidan, Guwahati on 30.10.10. with the complain of noise in the front suspension. This is the second time since I had to visit the workshop with the same complain. On both the occasion the brakes had been checked and necessary parts have been replaced. But the compalin could not be resolved. My Car has just done 26500 kms since 9th April 2007 (date of purchase). I called up the customer service helpdesk on 01.11.10 with the complains and and requested them to pick up my car from my workplace and they have assured me to send their representative accordingly on 02.11.10. But my question is will i be charged again for replacement of spares and labour as i have already spent twice for the same job which did not solve my problem …..??
My Ph. No. [protected]

I sanjeev shukla I/C ram pratap palace @haider ali road,kokar,ranchi booked a wagonR above mentioned model with M/S premsons motor udyog pvt. ltd.@502,kanke road ranchi834008.the booking was done on 28/09/2010 vide coustomer ID:I[protected], order/invoice:SOB0002394 through chq.no.200541 of hdfc bank ranchi amount rs.11000/=.till now date 30/10/2010 the above said vheichle is not delivered nor the fund released on request , we purchase a car from hyundai , so please refund my money as soon as possible... when we talk to your dealer for refund, there salesman mr. shekher and mr. nirmal lohia told us that the refund will given you after 15 days. at the time of booking they never told me that type of process, so i logging my complain, please do the needfull...

thanx
sanjeev shukla
[protected]

Dear Sir,

I am customer of Maruti with Customer ID= I[protected].This is to bring to your notice that we purchased Swift VDI (PB 39 D 0967) in May 2008 and there had been multiple instance of lock breakage due to which fifth gear does not function as normal.
Continuous services were undertaken against payment at Berkeley(Chandigarh), but a problem related to fifth great (breakage of lock) could not be eradicated. Berkeley company second time told us that they would try there level best to repair the vehicle and the vehicle was repaired.
Third time when I was en route from Mathura to Punjab, the problem of fifth gear was encountered again. I got it repaired again from Berkeley Chandigarh. After this there were again two other instances when I got it repaired on 22nd Mar 2010 and 25th Aug, 2010. Unfortunately yesterday as well on 29th Oct, 2010, this problem has resurfaced.
Please let me know how many time I will have to wander to get this basic problem repaired. Should I send the vehicle back to company and get it stranded there? In the last I would like to request your good self to look in to the matter and direct your agencies to undertake the repair.
Also I would like to know why it happens again and again, why not the work is done with full honesty and diligence and fixed at once.
Please find below details of repair undertaken with respect to fifth gear problem:
1. Cash Memo::BC08013852, Job Card Number:: JC08016385, Dated 31st Mar, 2009, From::Berkeley Automobiles Ltd, Plot# 29/6, Industrial Area, Phase-2, Chandigarh.
2. Cash Memo::BR09005727, Job Card Number:: JC09030117, Dated 5th Dec, 2009, From:: Berkeley Automobiles Ltd, Plot# 29/6, Industrial Area, Phase-2, Chandigarh.
3. Cash Memo::BC09024362, Job Card Number:: JC09030234, Dated 6th Dec, 2009, From:: Berkeley Automobiles Ltd, Plot# 29/6, Industrial Area, Phase-2, Chandigarh.
4. Cash Memo::BC09029306, Job Card Number:: JC09036333, Dated 22th Mar, 2010, From:: Berkeley Automobiles Ltd, Plot# 29/6, Industrial Area, Phase-2, Chandigarh.
5. Bill Number::BR10003665, Job Card Number:: JC10004819, Dated 25th Aug, 2010, From:: FastTrack AutoCare (India) Pvt Ltd.A-31, Sec-63 Noida, UP

Thanks,
Vijay Kumar Verma
Mob ::[protected]

Hi. three weeks ago i booked the car alto through csd they said i will get car next week monday but they refuse that they said its a csd procedure i cant do any thing even they are not very well in customer handling then they said that we will give you next monday sure but when we went there they said no not yet we didont get your stock so we cant give you even they arre not going to tell us about the status my car i paid a cash for this far means dd on the name of csd and when i said i dont want car from this dealer they said sorry it will take 6 months the car i s on my father name shri Omparkash verma .still they are not going to tell me about status my car even i did the complaint in maruti customer care as well they didnt respond me. after the cash payment i am still waiting my car .my phone no is [protected]. name harish kumar

I have registered a complaint at maruti website( CRM:[protected] on 24/9/20010 but still not received any enquiry from them.
I regret to state that it has been over 3 months but the below mentioned dealer still could provide me with the Selector Switch(LPG) Model 97940 M 797CO for my Maruti Omni Car. This is creating a great inconvinience to me. A prestigous company like yours should provide after sales service to clients like us and should not keep us waiting for such parts.

Name RDB Industries Ltd
Email [protected]@rdbindia.com
Address Bishnu Rabha Path, , Ghoramara
City GUWAHATI
State ASSAM
PinCode 781028
Phone Number [protected]
Model Maruti Omni
Model Varient SELECT MODEL
Registration Number 847233
Enquiry About Service/Problem in Vehicle
Dealer City
GUWAHATI
Dealer Name
0901-BIMAL AUTO AGENCY
Dealer Address
JHALUKBARI,GUWAHATI-781 014,,
Date of Purchase of vehicle
29/08/2007
Total Kilometer Covered
61420

I PURHASED MARUTHI K10 VXI ON 18th OCT 2010 FROM M/s SWANI MOTORS PVT LTD.,GT ROAD JALANDHAR WITH ALL MGA ACCESSORIES. WHEN T WENT FOR DARSHAN OF MATA CHINTAPURNI IN HIMACHAL PRADESH ON 22/10/2010 SUDDENLY MUSIC SYSTEM (MGA BRAND) STOPPED WORKING. THEN WHLE TAKING TURN ON HILLY ROAD THERE WAS SOME NOISE FROM REAR RIGHT SIDE. AFTER SOME TIME WHEN INSPECTED I FOUND REAR RIGHT SIDE TYRE WAS HAVING FOUR CUT MARKS & RUBBER WAS CHPPING OFF AND CARs BODY PART WAS PROJECTED BY 25mm IN COMPARISION TO LEFT SIDE. IT WAS VERY SERIOUS MATTER WHILE DRIVING ON HILLY AREA SO HIRED A TAXI FOR FURTHER JOURNEY OF FAMILY & CAME BACK ALONE DRIVING MY CAR.
WHEN I WENT TO M/S SWANI MOTORS ON 25/10/2010 AFTER HEARING MY ROBLEM THEIR SUPERVISOR ON "MAY I HELP U" COUNTER TOLD ME IT IS ONLY DUE TO PROJECTED METAL PART & HE CALLED HIS WORKER FROM DENTING SECTION AND ADVISED HIN TO HAMMER THE PROJECTED AREA TO MAKE LEVEL. THEN I INSISTED FOR JOB CARD THEY PREPARED THAT BUT THEY REFUSED TO ENTER MUSIC SYSTEM PROBLEM. WHEN I ARGUED THAT IT IS MGA BRAND & FITTED BY YOU ALSO THEY ALLOWED ME TO MAKE ENTRY ON JOB CARD FOR MUSIC SYSTEM NOT WOTKING.
IN WORK SHOP AFTER INSPECTION THEY WERE SURE THAT TYRE WAS CUT DUE TO PROJECTED PART SO THEY HEMMERED IT TO MAKE LEVEL. THEY DONT REPLACE MY TYRE. WHEN CONTACTED TO THERE SUPERIOR HE WAS ALSO SURE THAT IT WAS DUE TO CAR BODY GRAZING WITH TYRE SO HE AGAIN ADVISED HIS TECHICIAN TO BEND UPPER SIDE ALSO. THEN I DID NOT ALLOWED THEM TO ALTER WITH CAR BODY. MY DAMAGED TYRE WAS NOT REPLACED BUT THEY CHANGED THAT WITH MY CAR STEPNY.
ITS A VERY SERIOUS MATTER WHICH MAY CAUSE SERIOUS ACCIDENT DUE TO TYRE CUT. PLEASE INSPECT MY CAR & ENSURE ME SO THAT IN FUTURE IT IS NOT REPEATED AND REPLACE MY DAMAGED TYRE & TAKE NECESSARY PREVENTIVE ACTION AT YOUR END.

We are happy to cancel our booking of Acess 125 from your Nagpur Dealer M/s. Nangia Automotive due to giving us false commitment for delivery of Scooter,Misbehaviour of Manager and owner, as we booked on 22/07/2010 for 30 day waiting. yesterday we have cancel the booking.

Now we will try our best cancel maximum number by publishing in news paper , brochers, every thing .i will try my best

Pravin M.Mesahram

Hello ,

I had a terrible month .

I booked an Alto K10 Lxi with AVG motors , Thiruvalla branch for my brother on the 2nd of October 2010 with an advance payment of 5000 RS with a maximum waiting periodof 15 days.

Then what happened is-

Nobody called us to tell the exact date of delivery till 16 th october 2010. We called the sales man and he told us that the car is ready.

On 18th we went the Thiruvalla showroom , then there is no car , 'they are on transit ', is their reply.

So we immediately cancelled the booking with them. Then they started misbehaving , the manager asking me to get out of his cabin when i asked him to give me a receipt for the cancellation .

The manager Mr Shamjith was telling me that they never wanted such clients in future and asked me to leave.

Then i went for the refund money from Kottayam branch. The manager was willing to refund only Rs 4000 , Rs 1000 will be charged as cancellation charges. I explained to MS Beena , the manager that it was not my fault , I waited for 17 days and iam cancelling it only after promised 15 days .Then she was furious and told me that nothing can be done in this matter and
' One customer can do nothing on our business ' and walked away.

I refused to accept the refund as RS 4000.

MY COMPLAINT IS THIS IS THE WAY THESE GUYS ARE SUPPOSED TO BEHAVE ?


regards

Dr J Prasanth Bhattathiri

Have faced bad behavior , negligence of service ,part changed, which was not damaged, took the charges for part & labour. problem is still there, now asking to change another part & saying that there's still no guarantee that it will get resolved.

& saying that you can complain wherever you want.

Dealer - My car. ,service center - Bhopal.
Handled by Mr. Vishal & some other mechanic ,both the times.

Syed Firoz Kamaal
[protected]

I have taken a Alto from Mohon Motor Udyog ( DN 18 Salt Lake City , Sector V , kol-700091 , phone: 4015 3333 , Email : [protected]@mohanmotors.com) and I got the delivery on last Friday at about 6 PM in the evening. Next day we found that there is an issue in the dickey ( Gap in one side of the dickey) and both the axles are rusted. Many parts in the vehicle under body are badly rusted. I am very upset with the newly delivered car. This is a brand new ALTO and this is totally not expected.

Car has not been on road yet and the registration papers have not being sent yet from the showroom. I hope to get urgent assistance from you in this matter and hope to get the car replaced.

I have Emailed maruti and following is the answer I got . My Contact number is[protected] and my Email id is soumya.[protected]@tcs.com

********************************************************************************...⇄

Dear Mr. Chatterjee,

Thank you for visiting our website.

We regret the inconvenience caused to you.

With reference to your query we request you to kindly contact the nearest Maruti Suzuki workshop that would be able to help you. In order to get details regarding the Dealer Workshop, please visit the following URL.

http://marutisuzuki.com/dealer.aspx?cid=06&sid=WB&did=Service

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at http://www.marutisuzuki.com
004
=========================
From: [protected]@maruti.co.in
Received: 10/24/2010 7:19 PM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle

********************************************************************************...⇄

I have purchased Vagon R lxi on 30-06-10 having proper certificate of true value,after day of purchase vehicle have bubbling and alignment problem in the car,in this connection 6time car has been given to their workshop at Hyderabad Varun Motor,but still problem is as same and now the workshop people are telling that all tyre has to be replace but true value is not willing so i strongly felt that true value staff are not true and car are not true.
Anjani kumar.[protected]