Maruti Suzuki India Complaints & Reviews

I have purchased Suzuki Access 125 one and three months ago, till free service the scooter was performing well but after that the problem started initially the scooter was starting in the morning it was taking time to get started then after ignition again it stop also while riding when urgent breaks are applied it get switch off and also when stopped at signal after sometime it gets switched off then i showed to my local mechanic he has done maximum as he can but failed, so he suggested me to take this problem with the company service center. So I approach service station at Malad in last week they done the paid service job, changed the oil etc. but of no used still the problem is there. Its a humble request to you look into the matter and solve my problem as early as possible. For further communication you can mail me on [protected]@gmail.com.

When i booked my car And made the advance payment after two days the price of the car has been increased. Now the dealer is saying that at the time of delivery i have to pay the increased price of the car.why should i pay the increased price as & when i made the advance payment there was no price increment at that time. How he can ask me to pay more as i booked the car at old price rate. Kindly, clear me about this.

Our vehicle got damaged from front side and back with an accident of two vehicle simultaneously. But insurance surveyor is not giving the report of claim to Magic Auto as the vehcile is lying unrepaired with Magic Auto, Mayapuri, New Delhi since 3.8.2010. It is shameless to say that an Insurance company takes 15 days to settle the claim and saying that front side is eligible for claim and rear side is eligible. We do not understand that how any vehcile has seperate insurance from front side and rear side.

I am using taxi for our daily use which costing us to Rs.700/- to Rs.800/- per day which is due to insurance company.

I am going to lodge a complaint with the consumer court in this regard.

Dear Sir,
I am proud to say that I have become the family of Maruti Suzuki by opting for MARUTI ALTO LXI with contract no:[protected] dt[protected] and vehicle identification no: MA3EAA61S[protected]dealer code:[protected]. One surprising thing I have noticed is, the shining letters of MARUTI SUZUKI & ALTO LXI at the rear end is missing and its place pale stickers are pasted which spoiled the look. For any product as the days are rolling, improvement will be there whereas in this case it is on negative side. The dealer’s version for not providing the steel letters to BIS IV vehicles is not convincing and there is no logic behind that. I request your good self to see that steel letters are fixed on the rear side of my vehicle to satisfy a small customer. If that is not possible, please let me know so that I can go for some other alternative arrangement.

Yours truly,
(G.S.Rao)
Assistant Engineer
Central P.W.D

I purchased Maruti SX4 from their authorised dealer T.R Sawhney wazirabad on 25th June 2010. At the time of delivery their representative promised many things like extended warranty, Car cover, DSC charges etc. to me however after the delivery nonce was given. Till today I did not get my permanent registration number also. Everytimne they are just prolonging the stuff. After sometime they said that person who promised you all these things has left and company will not take the responsibilty. I logged a compalint with Maruti also but so far there is no resolution from their end also.
My sincere request to all the viewers if you are planning to buy any car then please do not buy Maruti and if you are adament that it has to be Maruti then please do not buy from T.R Sawhney as they are frauds.

They will cajole you to buy with false promises but will not fullfill it.

Mukesh

Fuel Gauge Failure
Sir

I have faced a problem with my Maruthi Alto's Fuel Guage, I took my car to a authorized sales and service centre from where I purchased(B K Auto,Chanda, Asansol ). I feel so sorry to inform you that I am in trouble with this issue, The Authorized dealer found the problem and he said he will call me when the part received with in a month, but he didn’t called me . Its very bad to say that a company like Maruthi cant fix a small trouble in one year. I hope u can understand my problems and can do the needful to help me..

Called maruti on-road-service helpline [18004200] on14th august 2010 morning to request flat tyre service for my car. The helpline call goes through to the operator and operator disconnects. This happened about a million times the entire day and there was nobody picking calls routed to the helpline. Could hear voices in the background and the calls were being disconnected on purpose. Requesting the authorities to fire irresponsible helpline members and recruit sensible and responsible ones in their place.

I have purchased Access125 from . Its first service was got done from authorised service center Mukerian. Its battery giving problem. It needs deep charging again and again. It is requested that company may be asked to direct authorised service center about this problem and i m not stisfied to my access two vehiler service.
and its a starting complain of the purchase date and a new service have a new complain in my two wheeler



requsest to complany plz help me

From
N.MOHANDOSS
16,SATHYA NAGAR,2ND STREET,
EKKATTUTHANGAL,
CHENNAI – 600 032
CELL : [protected]

To
CHAIRMAN & MANAGING DIRECTOR
MARUTI UDYOG LIMITED,
GURUGON,
HARYANA.


Sir,

Sub:- INDIFFERENT AND ARRUGANT ATTITUDE OF YOUR TSM,RSM AND MSM (CHENNAI)

Ref :- MARUTI DZIRE TN 09 BD 8479

With great interest and liking I have purchased my dream maruti dzire vdi from popular Chennai on 22/06/2010 after disposing my indica just to buy the dzire.
I have given my best opinion about maruti vehicles during the survey conducted by your agency in mid of july at my residence which was recorded in audio, which can be referred.

On 11/07/2010 I went up to Trichy and on my way back I had run over a small stone at 20km before my destination and I have noticed light oil leak and stoped the vehicle. By keeping the oil level in mind I have brought back the car to my residence. On 12/07/2010 I called msm people who is near by my residence to come and have a look and I have requested them to do the first service also. They have checked the oil level and drive the car to their works. On inspection they have suggested me to go through insurance formalities as the oil sump was damaged. On 17/07/2010 I was called and told that the car service is completed and it will be delivered on 19/07/2010.

To the greatest disappointment on 19/07/2010 I was told that turbo of car is defective and needs replacement and I asked them the because of oil leagage and I asked them the car has done only 1000km and how the turbo can fail, if there is no oil, how they will be able to drive the car upto their workshop . inspite of my repeated effort to contact your tsm & rsm went in vain as they are indifferent and they are not customer friendly, further I was told on 7/08/2010 by msm people that based on the oral apporoval from maruti they have replaced the turbo and found all the parameters are ok ,
The car will be delivered on Monday 9/08/2010 after obtaining the written approval and also they asked me a written commitment letter that I will not claim any consequetional damages and I have accepted also on 07/08/2010 evening, till 10/08/2010 msm people told methey were waiting for approval and requested me to wait for delivery,On 11/08/2010 when I called msm at 12.30 pm to my surprise they told me that maruti has not approved and hence I have to pay the cost of the turbo. Why should I wait for more than 30days to pay and take delivery of the brand new car.

With this circumstances please let me know how I can rely on maruti ? I expect justice for your loyal customer.


Thanking you
Yours faith fully



N. MOHAN DOSS

I am dissatisfied with the responce I getting from dealer of suzuki access 125 in Panvel raigad ( simran motors ). I have booked a tool kit of my vhehicle. They have told me the wait few days . Now 4 months are passed and I am not getting ...this is very bad, no stock in main dealer ........ so what i can do................pls reply me ph:[protected]

servised my maruti swift vdi car dt 06/07/2010 at the milage of 82562 from Stan Auto Wheels, Ferozpur rd, Ludhiana, dealer code is 62a2-1. after serviceing ,I have complained so many times on tel., but there is no hearing. Pl. do the need full

Teg Overseas
53 Shakti nagar,model gram Ludhiana
[protected]

Dear Sir,
I am Dr.Suresh Somannavar working as a speciality consultant in Karnataka Instititute of Diabetology, Bangalore a prestigious Karnataka government venture.
I would like to bring to your kind attention about the callousness of the Maruti Suzuki and the people involved like dealers and their staff. Till now, I thought you are the best in customer care services and value your present and future customers. I think this has to be evaluated and need to be changed.
I booked the car (SWIFT VXI) in the month of May at Bimal showroom, Whitefield Bangalore and was told that I would receive my car very soon. I planned to gift this car to my wife on her birthday. Do you know was one of the best moments of my life and it was shattered by your dealer and your company. I did inform the company staff about the requirement of vehicle well in advance to this memorable day. But your people so callous and never understood the meaning of love, affection and importance of gifting on the memorable days and I was left with punctured dreams. I had to congratulate you people for destroying our beautiful days. When I was approached them they told there is no vehicle and it will come after some days may be 10 to 15 days. That also not sure...
What is the importance of gifting when it was not available on that memorable day? I had to return with depression.
My wife’s birthday day went without the car gift and after few days again I checked and still there was no sign of car coming. As there was no car either in the showroom or on the way, I made a request to dealer that my previous swift VXI booking to be changed to Dzire LXI. This time I thought I can gift this car to my wife on our wedding anniversary. Dealer told that he will change and on priority he would get the car within that month i.e. during the month of July and he will not disappoint me this time.
I am extremely sorry to say that that my second best memorable day also collapsed by the help of maruti and your staff. Till now i.e. after 3 months also dealer is not sure where is the car either in the factory or on the road or in the air or somewhere.
I don’t know we are in which century. My grandpa used to tell that during the decades of 1940 and 1950 they used to book a scooter and wait for months and then grand scooter will make its appearance.
I am very much disheartened to write you guys that why you don’t want to change the scenario in India even after 70 years.
Worst is your poorly informed dealers, staff and your entire system. Whenever I make a call, your staff will tell that he is not aware or don’t know anything about this delivery. Is it so secret that nobody should know whereabouts of cars or dispatching details?
I sincerely request you to change your attitude and be sensitive towards prospective customers. Otherwise they will never look back at you in future.
Why can’t you be clear-cut in your despatch details? Why you want to keep that so illusive. Be frank that when exactly I would get the car. I don’t like beating around the bush attitude people. Make centralised system and delivery should be very clear to every customer like tracking the couriers in blue dart service. You can give the unique ID number so that customer only can check status of his delivery.
As me or my dealer staff or dealer themselves are not aware of my car status, I feel it is of no use to continue to wait for your car and sacrificing and wasting our good days.
I want to gift this car now to my daughter on her birthday but I am sure you are going to spoil this day as well and break our family. I would be grateful if you return my booking money so that I can buy some other car to gift her and enjoy our better days.
Disheartened and Depressed Customer,
Dr.Suresh Somannavar
[protected]

Dear Sir,
Miss use of booking system by the M/S Arya Cars, Bhandara Road, Nagpur.
I had book swift VDI, white colour on 15th June 2010. dealer commit in writing that he will dealever vehical withine 30 to 45 days. but till date dealivery not given to me. But the customer who has book after 15th June has got his vehical on 8th august same colour and model. so i think there is blackmarketing is going on by this dealer. My problem is i can not transfer my booking to another dealer as per the company polycy. my request is please correct your polycy or Your Dealer. book by name Dr. Reshal Deshmukh, Nagpur.

Dear sir, i had purchased a Maruti Suzuki A star on March 31.2009. since then i am getting a very low mileage from the car which is nothing more than 10-11 km /ltr on city roads with A/C. This is all the more disheartening because the purchase was made keeping the high fuel efficiency in mind which Maruti Suzuki strongly empahsises and the tall claims made by MAruti 21.6 Km /ltr. i waited till the first two servciings to expect the mileage imrprovements , hwowever that never happened and by the third service i knew something was seriously wrong . Then some where in between maruti came up with that fuel tank complaint for A-Star which was nothing more than a gimmmick .Nothing helped my car have a better mileage so now I am all fed up with the mielage issue. I keep wondering how can a company like Maruti Suzuki manufcture such substandard cars and make such tall mileage claims .If this the way things go then it will surely earn a bad name for itself .Is there a solution to this dismal mileage , someone please hlp me or else i may have to look for other ways .Let me add to this that my driving is not all that bad ,, i am driving for the last 18 years and have driven various car models .So please dont come up with those endless excuses !!!

New car - Swift VDI-Tyre fault Regarding
This is regarding my (P.Gomuduraipandian) new car maruthi suzuki swift vdi date of delivery 25th Feb 2010 by the dealer AR.A.S.P.V.P.V Automobiles , Tirunelveli-627002 Reg.No.TN 72 AE 5572.
From the begining of june 2010 onwards after running 7325k.m The M.R.F tubeless tyre fitted in front right side frequently get decreased the air automatically from 36 points to 25 points without any puncture or any outside damages.
I reported the matter to the Dealer AR.A.S.P.V.P.V Automobiles , Tirunelveli-627002 , Service section employee replaced the niffle ( air inflow) charging the cost of niffle .After one week same problem continue in the tyre .
Again I reported the matter to to the Dealer and requested that the tyre may be replaced by the M.R.F. Company,since the Waranty period is in effect.

But the above dealer section employee told me that this time to fill the air and fitted in the car at the same front right side wheel, and told me that if any complaints araise in future, I will arrange to replace the tyre .

But now the same problem continue till date. Now the tyre is kept in the AR.A.S.P.V.P.V Automobiles , Tirunelveli-627002 , along with the Disk. My Car is unable to run due to this problem. Due to this problem I mentally disturbed and my personal works are affected. The purpose of purchase the car is not served.
Hence I request you to solve the problem either by replacing the Tyre or the Disk or both Tyre and Disk.

I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Then we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem.

Nowq we are complaining from 29th of july'10 till today but there is no response from any where. You can even see the details of mails exchanged as follows-


Dear Mr. Arya,
Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.
We wish to inform you that we have already forwarded your issue (Case no.-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
004

=======================
From: Lalit Arya
Received: 8/4/2010 5:57 PM
To: ATM Queue; [protected]@maruti.co.in; kshitij.[protected]@maruti.co.in
Cc: [protected]@sify.com
Subject: Fwd: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to some manisha to day morning at[protected] and she said that she will revert back in an hour or so - updating about the status. But no response from your side. When i tried the number so many times a day, there was no response and when I called at 5.30 pm, security guard picked up the phone and said that office is closed. Sorry for myself that I have purchased maruti. Really disgusted- the company must be shut down- very very irritating. I am 100% sure that i am taking these people to the court.

Lalit Arya
[protected]
==================
Dear Madam,

Thank you for your email.

We are aware of your value as our customer and we would like to assure you that we will try our best to resolve your issue. We wish to inform you that we have already forwarded your issue to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
009
==================================
From: Lalit Arya

Received: 8/4/2010 5:35 PM

To: ATM Queue; [protected]@maruti.co.in; [protected]@maruti.co.in

Subject: Re: RE: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Fed up of this response. will registering the case with consumer court tomorrow.
- Hide quoted text -

Regards
Anjali
==================================
On Wed, Aug 4, 2010 at 4:37 PM, ATM Queue <[protected]@maruti.co.in> wrote:

Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case no- [protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.
Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com
SE-IB
008
===================
From: Lalit Arya
Received: 8/4/2010 11:32 AM
To: ATM Queue; [protected]@maruti.co.in
Subject: Fwd: Enquiry About Service/Problem in Vehicle CRM:[protected]
Have spoken to taruna at your ATM number & came to know that the complaint has been closed. no one has even spoken to us and the complaint has been closed. how is that possible.....Waiting for the call from the Maruti and the solution of the problem today itself so that i will not take this matter further to higher officials and consumer court........

Lalit arya
[protected]

====================
Dear Mr. Arya,

Thank you for visiting our website.
We value you as a member of Maruti family and sincerely acknowledge the inconvenience you have been experiencing. At Maruti Suzuki, our customers are the biggest assets for us and any discomfort felt by our customers is our top concern.

We wish to inform you that we have already forwarded your issue (Case No-[protected]) to the concerned department. We appreciate your co-operation in this matter and thank you for your patience.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at http://www.marutisuzuki.com

SE-IB
008
========================-
From: [protected]@maruti.co.in
Received: 7/29/2010 8:32 PM
To: ATM Queue
Subject: Enquiry About Service/Problem in Vehicle


Dear Admin,
Lalit Arya has posted enquiry
Name Lalit Arya
Email anjali.[protected]@gmail.com
Address E-33 Arya Nagar Apts, 91 I.P.Extn , Delhi
City NEW DELHI
State DELHI
PinCode 110092
Phone Number [protected]
Model Maruti WagonR
Model Varient MARUTI WAGON R LXI BS4
Registration Number 831142
Enquiry About Service/Problem in Vehicle
Dealer City
NEW DELHI
Dealer Name
0818-AALIANZ AUTOMOBILES
Dealer Address
A-24/4 , MOHAN COPRETIVE IND. AREA,MATHURA ROAD,NEW DELHI - 110014,
Date of Purchase of vehicle
17/08/2009
Total Kilometer Covered
13650
Enquiry
Please refer to my mails below. I am really very very dissatisfied after purchasing Wagon R. Earlier I was having problems from AAlianz and once the things were sorted, I had a problem with vehicle itself. Earlier there was starting problem with the vehicle and after complaining so many times to MOS and service centres and informing everyone, it got resolved in the month of Feb'10. We were continuously telling the service centres that the vehicle is not giving adequate mileage and pick up is not as per standards of Maruti Wagon R, we were told that after the 3rd service(after completing 10,000 km) it will be fine. We have got the third service done in the month of May'10 and the average is still 10 to 10.35 Km per litre. It has deterioated after the third service actually. After that also we have taken the vehicle to service centre but no progress till date. Today we were told by Rohan Motors that there can be a problem of Clutch plate- why the problem is not resolved at the earlier stage. Still no action is taken on this. We were told to change the petrol pump and other things - all other things possible other than providing the solution to the problem. Request you to look into the matter asap and provide the solution . Details are- Engine number 4655841 chassis No 831142 Regards Lalit Arya [protected] Wagon R LXI no DL 9CV 0996

Thanks & Regards,
Lalit Arya

You guys know that they are bunch of there they don know how to treat customers,,, they are just spoiling the brand name MARUTI which is one of the leading name in customer satisfaction ... what happen i had some regarding some accident job and services ,,, ( rear bumper ) they replaced it twice but there was no proper color work and fitting work done when i asked for clarification there was no proper response given with lots of careless work an bad customer satisfaction they are spoiling the name MARUTI ,,, now this had happen thrice at the same place,,,,,.... my Car Number GJ-1HR-2461,,Now i want proper feed back or else i would have to approach consumer court.

Thanks
Ashok Nakrani

I Dipak Dumar Dash, Managing Director, Safeguard Estates Private Ltd, Kalinga Nagar, IInd Lane, Plot No-28,Berhampur-10, Ganjam,Orissa, purchased a Maruti Zen Estilo VXI on 6th July 2010 from Lohiya Motors ,Berhampur, Ganjam, Orissa vide Chasis No:-MA3EMDE1S00261670 and Engine No:-K10BN4032014 and after completion of 1st servicing at Maruti Authorized dealer LOHIYA MOTORS PVT LTD-DHARMA NAGAR MAIN ROAD ,Berhampur,Ganjm,Orissa,Pin-760002 vide Dealer Code:-E201.I had gone to Anugul for some important business work in my car and while returning on 25.07.2010 to Berhampur suddenly the break failed at Nalco Square (Anugul,Orissa) and the vehicle met with a serious accident and the vehicle severely damaged

I have lodged a complaint to their mail id ([protected]@maruti.co.in) vide complain no-[protected] to Maruti Udyog Ltd. In reply they were only sending courtesy mails but doing nothing to my complain. In spite of repeated mails on different days they have yet to take have any action to repair my vehicle not even contacted me once. The vehicle laying ideal at below given Maruti dealer of Angul.
AGENCY HOUSE-VIP ROAD, POST JUNGLIGHAT
AT: KANDASAR, ,PO: NALCO NAGAR, ,
Ph #:[protected],[protected],223564 ,
Fax :222604
Email :[protected]@odysseymotors.com
Pin Code: 759145
In spite of repeated reminders they have not send parts estimate of my vehicle to the concerned insurance company even after a week .The vehicle is a new one and because of the defect of their own it met with the accident. I am terribly disappointed with the service that was provided to me and disillusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki.

HENCE I NEED YOUR HELP NOW WHAT SHOULD I DO AT THIS SITUATION

I bought the new version of Maruti WagonR from ABT Ltd Guindy in the month of May 2010 bearing the Reg No TN07 BF 9648 and my headache started from Day 1.

I paid Rs 12840 for insurance fee but the insurance receipt says 11880. No explanation from the dealer for this . Repeated emails to the dealer sleeping giants ABT or to Maruti Suzuki did not evoke any response. Smilar is the case in collection of vehicle tax.

The performance of the vehicle is so good that anybody who can walk can overtake this vehicle and I am planing to write to the Museum Department of Tamilnadu Government to reserve a place for this great master piece.

If you have to climb a fly over, hold your breadth, we have to chage to the second gear.

With this vehicle I can never think of overtaking any vehicle since I am not sure when this vehilce will gasp for breath.

Dear Sir,
I am a resident of Dehradun and had a car ALTO VXI(1000cc) of Haryana registration(HR 51K 1974) which i sold off through True Value in Dehradun ( DD motors,Dehradun) on Feburary 01.2010.The payment was all done in time and i was assured that the tranfer of registration will be done in about 6 weeks time from the date of sale of the car and it is the responsibility of Maruti True Value to see that the paper work is done and send to the original owner of the car for his ready reference.
It has been 6 months as on today and Mr Vikas Anand Deputy Manager True Value Dehradun has been lingering on the matter on one or the other pretext and not even giving a satisfactory answer as to when the paperwork will be completed.
I am very sorry to note that the a reputed company like Maruti has such irresponsible people working for them.it gives a bad name to the company as well as shake the confidence of the people in Maruti.
Each time that Mr Vikas has ignored and the lame excuse given by him leaves a bad taste.
It will be a relief to me as well as the other customers of Maruti that such officers in the company be punished and actions been taken against them so these problems are not repeated again.
i hope that Maruti Udyog will look into the matter and do the needful at the earliest.

Thanking You
Dr Sanjay Agrawal
Himalayan Institute of Medical Sciences
Dehradun

Ph. [protected]