Maruti Suzuki India Complaints & Reviews

I am Prof.S.Kalainathan, VIT University Vellore. My Alto car number is TN 23 AA 3197. I gave my car to Ganesh cars for service on 8.10.10. I have informed the service people what are the parts to be serviced including very small parts of cost even Rs.4.00 also. At that time the side mirror was in good condition. Today (10.10.10) I have taken the car from the service centre and found that the side mirror frame was damaged. During the delivery time Mr.Ramesh (customer care) also with me and he also noticed the damage and promised me to solve the problem. Later I contacted the car service in charge through mobile ( [protected]. But the response was not good. But he is telling that the damage happened before giving the car to service. But it is not true. Through mobile the service person explained me about the service and what are the parts going to be changed while the car was in the service centre. But, he did not tell anything about the damage of side mirror.

I have purchased the in 2004. So far I have given the car for service many times to Ganesh car. It is the first time I am not happly with the service and facing the problem Kindly do the needful.

From;
Dr Shabeer Ponnadan


Sub; Brake Problem for Swift Dezire VDi- regarding

Sir;
I’m a proud owner of MARUTI SUZUKI ‘SWIFT DEZIRE vdi’. I have bought my car recently from A.M.Motors,Malappuram,Kerala. I was quite satisfied with my new car. I finished 1st service also at the right time.
My happiness didn’t last for a longer period. Recently, after 1500km, I had a very bitter experience on the road. When I was traveling in a highway I met with an accident. I was traveling in a speed of 60-70 km/hr. four people were there in the car. The road was clear and empty. There was no problem for the visibility also. But I was not able to stop my car. I had a braking distance of 45 meter or more. It was not just stopping even after applying the brake. Car was totally out of control and it just went and smashed with the other vehicle. My car got damaged so badly and lots of psychological trauma for me and for my family too. Thanks to the Maruti for the damages in my car and trauma to me.
It gave me lots of sleepless night. I was just thinking if it had happened to a small kid or a pedestrian instead of the other vehicle.
I was not able to understand what happened to my new Dezire. Because its not a simple normal accident which happened because of carelessness. I could see the road and the other vehicle and I was trying to stop the vehicle. I was not alcoholic also. But without stopping, the car went and hit the other vehicle.
I know that there is a loss of control in electronic power steering, but I was not traveling in such a high speed. I shared my experience with my friends and colleagues. It was surprising that I got the same feed back from the other people too. That is they all are complaining of loss of control for Maruti Dezire sometimes. And they had the same experience also. So I just wanted to inform the MARUTI authority about the DANGEROUS condition. And I don’t know if I should go ahead with the legal procedures for the company’s product defect. So I kindly request you a proper technical explanation for the same. (I do feel so safe in using my Maruti 800 than my new Swift Dezire, because of this brake defect.)
As a doctor, honestly I want to tell you that its a matter of life, nothing else. So I Hope you will do the needful and get me a reply.

Sincerely
Dr Shabeer Ponnadan
Mob: +91-[protected],
+91-[protected]

Sir,
I am the owner of the vehicle mentioned in the refernce and i have purchased it on 11.03.2010
from the dealer named in the subject.

The bike has shown some fault on the back break during the fourth service period and i have
consulted this matter with the said dealer on 30.07.2010.They have replaced the BreakLiner on the
same date by the mode of paid service.After one week of the replacement,the same fault has shown and
i have visited the dealer again.By this time they told me that the Back Hub has faulted and the officials
assured me that they will make replacement of the affected part at the earliest.But till date they
haven’t make any corrective measure for the last two months.During these days I was forced to use the
bike without sufficient break and now it is in a condition that unable to use

At present they are telling that they didnot have any fault on their side and also arguing that it is
the only fault of the company,which has not been sent the mentioned spare part them and that is why
they are unable to replace it . I am sending this letter to know me about the reply which i got from the
dealer is true or not.

I have lost much time and money for getting the corrective measure from the dealer.So if ther is no corrective measure from
the responsible side again,then the only way infront of me is to file a case at consumer court and publishing the same matter in a
daily editiong at the earliest.

Hope that you will take necessary action in this regard and kindly reply me soon.


Kollam With Regard
[protected] BAIJU A
+91 [protected]

booked the vehicle on 15 jul 10 at chogule moters kolhapur vide their receipt no 7490 dated 15/07/10. At the time of booking promised the delivery within tow to three months. Before two weeks informed by the dealer that the vehicle will be delivered within two days and keep the amount ready., and again two later informed their was mistake and my number in queue and the vehicle cant delivery.. Now before one week on enquirer they informed that they are putting in billing and the vehicle will be delivered within 10 to 15 days. Now the 10 days have been lapsed. On inquiry on 08 Oct 10 they are stating that due to Commanwelth games the delivery of vehicle is stopped and now the delivery will take place in next month if possible. Other than these the way of behavior of the dealer is very rude. Kindly look in to the matter.

CAR DETAIL-
1.Maruti swiftZXI B9 111,colour-garnet orange
2.chasis no-MA 3-eye-41soo-134234
3.engine no.-G13BBN-248239
4.Invoice no.50994-KR4CL4 dated[protected]
5.Dealer name-Navneet motors,7-city station road,udaipur dealer code-4901



Right side-rear wheel tyre wears very fast from day one,approached dealer, they told its tyre problem then approached J.K.tyre dealer,they took test drive and noticed disturbing humming sound but declined to accept it as tyre problem. In this repeated visits, months passed and warranty period ended. Maruti authorised service centre namely SAI CAR care,bhuwana,udaipur where this car is serviced regularly,changed spindle R.R wheel, but without any improvement. Now i am told by the dealer and service centre that main pin(rod) between two wheel is defective, if it is so its a manufacturing defect for which i am suffering mentally,financially and it is posing life risk,driving on highways with one tyre depleted badly.My car never met any minor accident so please solve my problem immediately otherwise I will have to move to consumer court and demand replacement of car from maruti suzuki for driving 1 lac km. with mental tension for five years every day.kindly make sure that this problem is solved.
thank you

Dear sir,
I want to buy your scooter, there for i contact your FROM NARODA
delar on phone to know what is the price & delivery period,they told me price &waiting period of 6 to 8 months.i said them ok & ask if i want to buy in 7 days what shuld i do? they told me simple give me RS.10,000/-ON & i will give u delivery.
what we understand this when your DELAR ASKING FOR ON.
I think that COMPANY is also partcipet all thease.

I had purchased a wagon r duo car from COMPETENT AUTO -SOHNA ROAD GURGAON ,HARYANA in 12 march 2010. At that time i didnot know about the document of a lpg car. iknow only simple document.After some days i get document of car and apply for registration.when i go to registration authority for taking R.C. I came to know that my file was objectioned due to non receiving of LPG CERTIFICATE OF CAR. I contact to dealer for this many time for this.Once they say that the salesman who sell us car has gone to Haridwar for kawar.After that they say that they have sent mail to their H.O. Every weak i contacted with but in vain.I also go to Gurgaon for this 4 times.Last time at 25 sept. i was there then they say dont tell us about this, contact the person who is middleman between us , who is an finance advisor.at last i complained to toll free no. of maruti at 03 October.Today 06 OCT. they say that dealer will contact soon with us.
How can anybody wait for 7 months for the documents.I dont know how can they run a showroom of india's top car company.
I wants to say if any body can help me in this matter plz HELP........
Sudhir Kumar
Vill. Balaha Kalan
Teh. Narnaul Haryana
MOB. [protected]

I purchased a Maruti Alto car from M/s. Max Auto, Sangrur on 16.10.2010. After a few days from its purchase, the car met with an accident. The repair done by the dealer workshop was unsatisfaotory and unnecessary parts were replaced just to raise heavy bill to claim from insurance co. The working condition of the car after repairs is worst. No body in the dealership of Max Autos, Sangrur, hears my problems.

Further starting from its purchase, the car gives very low mileage of about 12 kms/ltr. I lodged repeated complaints with the above dealer but to no effect. Even, the car was checked up from other dealers at Solan (HP) and Patiala (PB) but, they also failed to rectify the fault. I am in great problem and have to incur more money on extra petrol consumption. So much so, in the try to have more mileage, the car engine has started making abnormal vibrations which could also not be rectified by the said dealer.

E mail as well as a registered letter has been sent to the CMD of Maruti Suzuki India Ltd. New Delhi. But, no response has been received from him so far.

From: Vijay Jindal, Sangrur, M-[protected]

I am Praveen Chauhan, Engineer in Munjal Showa. I have the swift dzire purchased on 10 nov.2009 from Passco (Gurgaon). One of tyre of my car had punchared before two months. Which repaired two times by an authorised shop. But it dos't work and there is continous leakage and tyre become empty within 30 to 35 hrs. When i talked about my problem to an autorised agency, they told me about the bad material of tyre due to which the grip of rubber are not well. And when i concern about my whole problem with Passco (Gurgaon) on 19-09-10, they did'nt take any type of seriousness toword my problem.
So please help me to over come from this problem as soon as possible.

Regards
Praveen Chauhan
Ph.- [protected],[protected]
email:- [protected]@yahoo.co.in

Dear Sir,

I have purchased a MARUTI SUZUKY Esteelo Zen - VXI as on[protected] from Your INDUS Dealer at Thrissur. The Details of Vehicle are as Follows:-

Class of Vehicle :- LMV-MOTOR CAR-1500
Vehilce is:- New Vehicle
Maker's Classification:- MARUTHI ZEN
Type of Body:- SALOON
Chassis Number:- MA3EMDE1S00309643
Engine Number:- K10BN4087814
Fuel:- Petrol
Colour:- SILKY SILVER
Month of Mfr:- July
Horse Power:-68
Unladen Weight:-865 Kg
Year Mfr:-2010
Cubic Capacity:-998
No.of Cylinders:-3
Seating Capacity:- 5

Before Ist Month's Service the vehicle has Complaint of its Centre Lock. I have mentioned the thing at the time of Ist Service to INDUS at Thrissur Service Centre. They confirm the Complaint and change its parts(if you need i shall give you the details of the Parts) after two weeks (Aprrox.- two days the vehicle with the centre for clearing this.). They are not able to Clear the problem till now. So I am not able to enjoy the full option facility provided by the Company.

I kindly request you that either clear the problem with in One week or Return back the AMOUNT which I have paid for the FULL OPTION.

Expecting your URGENT/SPEED response from yourside.


Thanking You

Yours Truly

Sathyan V.G
Vymely House
P.O Pady
Kodaly
Thrissur-680699
Kerala
Mob:-[protected]

If you are not

My Swift Dzire within 1. years 11 times gone to service station at AMAR CAR + Baroda but till date not completed, every time new problem identified by service engineer. After serving mostly 3-4 days running good.
Today also my car at AMAR CAR and he his asking me for estimation of Rs.21000/- this is not bearable. Please take action against him.

Nilesh Jain
[protected]
GJ17N-5099

Vaganour VXI Car booked in 29th August, 2010 at Varun Motors, Nizamabad on name Sh. M.Sanjeev Reddy, Teacher, Residence at Jawahar Navodaya Vidyalaya, Nizamsagar - 503302, Nizamabad Dist. Mobile No. is [protected]. He said that, it will be delivered with 2 weeks. But today i.e. 05.10.2010, he failed to deliver the CAR. The payment also paid for Rs. 464606/- with forcely on 29th September, 2010. Now no response is giving the dealer (sales officer). At the time of booking the vehicle is available at Mitra Agencies, RTC Cross Road, Hyderabad. But according to sales officer words,we booked in Nizamabad, because he said that, "No problem sir, I will also deliver the CAR with in 2 weeks". He booked the car, for his self target given by the company. But, he shown the sale in next month. Please send the status of the present month to above mobile number for any details, or send mail to [protected]@rediff.com

dear sir,

i have purchased a maruti swift in the year 2006 from m/s ganapati motors, bhilai and have been regularly servicing it from the same dealer. however, for the past 1-2 years, the performance of the service station has become considerably poor.

technicians are not enough capable of detecting the fauld and continously insist on replacements for very minor problems. spares are not available most of the time,

please look into the matter and do the needful.

cleatus moylan
sbimf, supela, bhilai
[protected]

Dear Sir,
I Hve got a Van maruti and one person maruti company accident my Van i registerd complained many place but no one interstsed my complained
I am very affset for these because its my life live it
I am very affset and mentally disturb for bad behave gov. employ
I want justify
Pls suggest me what can i do
My Van no - RJ-14
CG 8864

B.L SHARMA
(ALWAR)
[protected]

I own a 2005 model Maruti Swift ZXI. I had handed over the vehicle to ABT Maruti for service when the car had done just 20,000 Kms. The car's ABS was in perfect condition when the vehicle was handed to them. After I took out the vehicle once the service was done, I noticed the ABS indicator in the instrument console was flashing, which means that the ABS is not working properly. I took the car back to the service centre. They tested the system and said that there is a problem with the sensors and they have to be replaced at my own cost. They damaged the car's ABS and now they expect us to pay for the damage causes by them. Never expected such a bad service from their side. We are a regular customer to ABT maruti and we give three cars namely Swift, Esteem and Omni for regular service. But this is the kind of response I get from them. In spite of complaining to the Maruti Customer Care, there was no response from the Company's side too. Maruti will lose its hold over the small car market if this trend continues as it is earning a bad reputation for these kind of issues.

-Arun
Sr.Executive - Sales & Marketing
Godrej Security Solutions.
Ph:[protected]

Dear sir,

my name is vimoj.M.M . i am an unsatisfied customer of suzuki access 125cc

I had purchased the suzuki access 125 cc on[protected]

vehicle number KL-8 AS 5361 black access 125cc

At the time of purchasing the vehicle, Front shield and mud-guard were scrached.
As soon as we saw the defect we had informed the service centre about this defect. they had promised that they will clear the defects during the first service . they had also mentioned about it in the service book with seal and sign, so we believed them.
During the first service, they didn't keep their promise. They didn't clear the defects. And after a month just before the second service, the vehicle had gone through some scraches. this time they told us that because of this reason they can't clear the defects the vehicle already had. I can't believe it , I purchased this vehicle because of the quality of your service.

2 before the first service, there had some bubbles on the front mask. and we had reported about this complient also. Again they promised that they will clear these defects. Till now
there we got no sign of a good responce from them .


Is this your way of dealing with customers? We hope that you will take the neccessory actions to solve these problems .

We also hope that you won't treat us like your thrissur service centre..


thanking you vimoj



Vimoj M.M. Mobile : [protected]

marottikkal house . P.O. kanjany

PIN: 680612 Thrissur Dt. , Kerala

I have purchased New Wagon-R (Blue Eyed Boy) on 30th April from Amar Cars Pvt Ltd and since day one I am facing problem with Headlight i.e. during running headlight is deem & full automatically which has been reported to the dealer thrice but each time they check up with Alternator and they too feel that alternator needs to be changed which is awaited from company. Since 04 months has passed but till date problem is not been shorted out and i came to know that this problem is with atleast 10 to 12 cars in our area. Please take up matter with Maruti Suzuki end help us in getting the alternator changed.

I buy Alto k10 VXI model on dated 6th August 2010 on the next day of the launch of this alto k10 model. I bought it from Rana Motors, Safdarjung Enclave, South Delhi, New Delhi. I purchase this car on 6-August-2010 and just after 3 days on 8-August-2010 my car start give me problem of starting beacuse just after 3 day my car show the light of sensor, this is a yellow light just near of the Battery light. when i start my car the light of sensor continously blinking and my car did not start. i call on the same day to the service manager Mr. Negi for this complaint he asked me that in first service we can solve your problem its not a big problem. after 1 month on dated 6- September 2010 when i go to rana motor okhla service station they do all service of my car but tell me that they have no sensor of the new Alto K10 car and in this time we cannot change it. we will change it after 20th September 2010 and they assured me that you not facing any starting problem. ok on that day i come back to my home without any trouble of Starting. but on 11th of September just 5 days of service my car once again do start problem of starting i was on the way of yamuna vihar to seelampur and just in the middle of the Jafrabad road my car stop and did't start. i call on 18004200 and after 1 hour the maruti car assistant service is coming and he do start my car. but the problem is not solve my car is start stoping anytime. i come to my home and parked my car in the parking in between i am very busy so i did't use my car for 2 week. it was a very rainy day so i go to parking for my car but it doesnt start and then once again i call 18004200 and the car assistant service is coming and the machenic tell me that he cannot start my car because this sensor work is only solve in the service station. now my car is stand in my house i am very fedup and now i am going to launge a case against maruti suzuki Rana motor that they give a defected manufactured piece of Alto K10 and change it.

paid advance amount of Rs.2000/- on 31/07/2010 and FULL amount of Rs.51,545 on 13/09/2010. Committed by dealer APPLE AUTO AGENCY PVT LTD, Bangalore to delivery ACCESS 125 by this month end. Now the dealer is giving irresponsible reply.

- SRIJJEN

I have booked a Swift Dzire VDi, from A.M MOTORS MALAPPURAM, Kerala on 11th may 2010. They told that the Car will be delivered with in 4 months. Accordingly I have sanctioned my car loan & sold off my earlier Car . But on 10th September 2010, when I enquired about delivery date, the dealer M/s A.M MOTORS mentioned that there is no surity of delivery & the date can be extended. I am very much depressed about such poor commitment from the dealer.
I will insist Maruti Udyog to take more care to the customers in improve their despatch fill compliance level.

Regards

RAHMATHULLA.T.P
Malappuram
Kerala