Maruti Suzuki India Complaints & Reviews

Vaganour VXI Car booked in 29th August, 2010 at Varun Motors, Nizamabad on name Sh. M.Sanjeev Reddy, Teacher, Residence at Jawahar Navodaya Vidyalaya, Nizamsagar - 503302, Nizamabad Dist. Mobile No. is [protected]. He said that, it will be delivered with 2 weeks. But today i.e. 05.10.2010, he failed to deliver the CAR. The payment also paid for Rs. 464606/- with forcely on 29th September, 2010. Now no response is giving the dealer (sales officer). At the time of booking the vehicle is available at Mitra Agencies, RTC Cross Road, Hyderabad. But according to sales officer words,we booked in Nizamabad, because he said that, "No problem sir, I will also deliver the CAR with in 2 weeks". He booked the car, for his self target given by the company. But, he shown the sale in next month. Please send the status of the present month to above mobile number for any details, or send mail to [protected]@rediff.com

dear sir,

i have purchased a maruti swift in the year 2006 from m/s ganapati motors, bhilai and have been regularly servicing it from the same dealer. however, for the past 1-2 years, the performance of the service station has become considerably poor.

technicians are not enough capable of detecting the fauld and continously insist on replacements for very minor problems. spares are not available most of the time,

please look into the matter and do the needful.

cleatus moylan
sbimf, supela, bhilai
[protected]

Dear Sir,
I Hve got a Van maruti and one person maruti company accident my Van i registerd complained many place but no one interstsed my complained
I am very affset for these because its my life live it
I am very affset and mentally disturb for bad behave gov. employ
I want justify
Pls suggest me what can i do
My Van no - RJ-14
CG 8864

B.L SHARMA
(ALWAR)
[protected]

I own a 2005 model Maruti Swift ZXI. I had handed over the vehicle to ABT Maruti for service when the car had done just 20,000 Kms. The car's ABS was in perfect condition when the vehicle was handed to them. After I took out the vehicle once the service was done, I noticed the ABS indicator in the instrument console was flashing, which means that the ABS is not working properly. I took the car back to the service centre. They tested the system and said that there is a problem with the sensors and they have to be replaced at my own cost. They damaged the car's ABS and now they expect us to pay for the damage causes by them. Never expected such a bad service from their side. We are a regular customer to ABT maruti and we give three cars namely Swift, Esteem and Omni for regular service. But this is the kind of response I get from them. In spite of complaining to the Maruti Customer Care, there was no response from the Company's side too. Maruti will lose its hold over the small car market if this trend continues as it is earning a bad reputation for these kind of issues.

-Arun
Sr.Executive - Sales & Marketing
Godrej Security Solutions.
Ph:[protected]

Dear sir,

my name is vimoj.M.M . i am an unsatisfied customer of suzuki access 125cc

I had purchased the suzuki access 125 cc on[protected]

vehicle number KL-8 AS 5361 black access 125cc

At the time of purchasing the vehicle, Front shield and mud-guard were scrached.
As soon as we saw the defect we had informed the service centre about this defect. they had promised that they will clear the defects during the first service . they had also mentioned about it in the service book with seal and sign, so we believed them.
During the first service, they didn't keep their promise. They didn't clear the defects. And after a month just before the second service, the vehicle had gone through some scraches. this time they told us that because of this reason they can't clear the defects the vehicle already had. I can't believe it , I purchased this vehicle because of the quality of your service.

2 before the first service, there had some bubbles on the front mask. and we had reported about this complient also. Again they promised that they will clear these defects. Till now
there we got no sign of a good responce from them .


Is this your way of dealing with customers? We hope that you will take the neccessory actions to solve these problems .

We also hope that you won't treat us like your thrissur service centre..


thanking you vimoj



Vimoj M.M. Mobile : [protected]

marottikkal house . P.O. kanjany

PIN: 680612 Thrissur Dt. , Kerala

I have purchased New Wagon-R (Blue Eyed Boy) on 30th April from Amar Cars Pvt Ltd and since day one I am facing problem with Headlight i.e. during running headlight is deem & full automatically which has been reported to the dealer thrice but each time they check up with Alternator and they too feel that alternator needs to be changed which is awaited from company. Since 04 months has passed but till date problem is not been shorted out and i came to know that this problem is with atleast 10 to 12 cars in our area. Please take up matter with Maruti Suzuki end help us in getting the alternator changed.

I buy Alto k10 VXI model on dated 6th August 2010 on the next day of the launch of this alto k10 model. I bought it from Rana Motors, Safdarjung Enclave, South Delhi, New Delhi. I purchase this car on 6-August-2010 and just after 3 days on 8-August-2010 my car start give me problem of starting beacuse just after 3 day my car show the light of sensor, this is a yellow light just near of the Battery light. when i start my car the light of sensor continously blinking and my car did not start. i call on the same day to the service manager Mr. Negi for this complaint he asked me that in first service we can solve your problem its not a big problem. after 1 month on dated 6- September 2010 when i go to rana motor okhla service station they do all service of my car but tell me that they have no sensor of the new Alto K10 car and in this time we cannot change it. we will change it after 20th September 2010 and they assured me that you not facing any starting problem. ok on that day i come back to my home without any trouble of Starting. but on 11th of September just 5 days of service my car once again do start problem of starting i was on the way of yamuna vihar to seelampur and just in the middle of the Jafrabad road my car stop and did't start. i call on 18004200 and after 1 hour the maruti car assistant service is coming and he do start my car. but the problem is not solve my car is start stoping anytime. i come to my home and parked my car in the parking in between i am very busy so i did't use my car for 2 week. it was a very rainy day so i go to parking for my car but it doesnt start and then once again i call 18004200 and the car assistant service is coming and the machenic tell me that he cannot start my car because this sensor work is only solve in the service station. now my car is stand in my house i am very fedup and now i am going to launge a case against maruti suzuki Rana motor that they give a defected manufactured piece of Alto K10 and change it.

paid advance amount of Rs.2000/- on 31/07/2010 and FULL amount of Rs.51,545 on 13/09/2010. Committed by dealer APPLE AUTO AGENCY PVT LTD, Bangalore to delivery ACCESS 125 by this month end. Now the dealer is giving irresponsible reply.

- SRIJJEN

I have booked a Swift Dzire VDi, from A.M MOTORS MALAPPURAM, Kerala on 11th may 2010. They told that the Car will be delivered with in 4 months. Accordingly I have sanctioned my car loan & sold off my earlier Car . But on 10th September 2010, when I enquired about delivery date, the dealer M/s A.M MOTORS mentioned that there is no surity of delivery & the date can be extended. I am very much depressed about such poor commitment from the dealer.
I will insist Maruti Udyog to take more care to the customers in improve their despatch fill compliance level.

Regards

RAHMATHULLA.T.P
Malappuram
Kerala

Hello
I am Rajan Kharbanda. I have booked the car swift Dzire VDI. On EAKANSH WHEELS-JAGADHARI ROAD,
KM-126, STATE HIGHWAY NO.5, JAGADHARI ROAD, AMBALA CANTT.,
The Booking Date is[protected]. He says G.M. Mr. Gill & Manager Miss Ruchi the care was delived on 1 & 1½ months. They are not delivery car.
and He says no conforem the delivery of car.

The Booking name is :- Mr. Jagdish Kharbanda
# 52, Jaggi colony Phase-2 Ambala City.
the car is swift Dzire is Azura Gray. VDI Model In Desel.
Booking time payment pay to 50,000.00 & My bank loan was sension to State Bank of Patiala on date of[protected]. And please Soul my problem.
Thanking you.

Respected sir,
My son Mr B. kiran kumar Rayagada purchased a Maruti van from M/s LOHIYA MOTORS PVT LTD BERHAMPUR, who is the authorised dealer of Maruti udyog ltd during JAN 2001 with your finance/ ASSISTANCE. The total amounts were paid regularly withaccount payee checks only.The complaint was made last 2 1/2 years back vide this office l. no nil dated 25 / 03 / 2008. The branch manager Bhubaneswar asked the detailed data over phone at that time but no action is being taken by the authority. Now I want to sale the old van and purchase the another maruti car with exchange. So it requires the N O C from your office with duplicate K eyes. Why the concered is not taking suitablre steps fpor issuing noc 's after clearing loan amounts. Requesting for early action .

I have given my new SWIFT VDI having wiring problem on 19 sept 2010.I was promised that this problem will be resolved in two days.I was called again on 22 sept that my car problem has been resolved and i was charged Rs 1595 but while checking it was found that AC ,horn was not working.

This is state of affairs and consumers are beefooled.Please do not give your car at Jeevan Motors othervise you will only run after them.

Sanjay Malik
[protected]

Good Day Niteen,

Complain : Swift – MH 02 BJ 6554 = No of kms 12000 approx

Further to our discussion with Nitin as well Prashant today, here are my details….

Swift was purchased from Vitesse Andheri in April 2009. The car is been driven by undersigned & used to & fro to office at Powai.
Feb 2010 we had faced CLUTCH problem which was resolved & got the same replaced from Maruti service centre. However with 6 months the same problem occurred in last week & the car could not take pick up in 1st gear also.

With this regards here I strongly oppose to take it as driving fault & looks like manufacturing defeat. Agree & consider that these are not covered under warranty as they are wear & tear parts. Please note that I am using/driving a maruti ZEN for nearly 9 yrs almost & very glad to say that we did NOT face any such problem till date. THEN WHY SWIFT……..???????????

Following points to consider this case as strong & would like MARUTI to prove the services & how much customer care is being taken.

 One person drive – handled by one person.
 ONLY 12000 approx kms run
 Handled NOT by NEW LEARNER.
 Having agreed driving fault etc……in FEB 10 when the entire clutch was changed why it has been repeated with 6 months ?
 The person driving the care has an exp of driving for 10 yrs in Mumbai traffic.

At present the Swift is safely parked at our residence at Santacruz west. Appreciate the service & the response given by Prashant & expect MARUTI also to look at this problem from different angle instead of not saying the usual defensive answers as we always till now have given priority to MARUTI fly - vehicle & want the similar justification to look ahead also.

Prashant (ric) : Kindly have a word with Nitin & let me know when the car can be tow to your workshop. ( agree the towing charges will be paid by us).

At the time of Last service done the warranty also was extended to 3 yrs as specified by your technician Mr. Yellop & one service /labour was agreed to be free of cost.

Expecting a favourable reply soon if not then I don’t mind going ahead to take up the matter to your seniors – Maruti & even to maruti customer forum to make all aware of the problem so that at least this won’t be reoccurring problem.

Please don’t hesitate to call me on cell [protected]

AFTER THIS COMPLAINT MARUTI reginol office at BANDRA did not bother to take positive step but we had top replace the same with new one finally paying form out pocket.

WANT AN ANSWER FOR THESE ?

Thanks & Regards,
Geeta Shirolkar |Payroll Manager | Northern Marine Management (India) Pvt. Ltd. | +[protected] CELL [protected] Main Number: +[protected] Main Fax: +[protected]

I renewed insurance for my Wagon R VXI BS 3 (DL-2C-AK-6219) in the month of July 2010 with the executive of Competetent Automobiles (B.S Nagar). The cheque was also cleared between 13-15th July 2010.

Its been almost 2 months, I have not received my original policy document. I tried reaching their executive several times but he never responded to my calls.

I also called up the showroom several times but they always said that they would convey my message to B.S Nagar and he would call me back..Its been 2 months now and the message still seems to be un-conveyed as I have not receieved any call from him.

I would request people to beware of this showroom and avoid insurance renewals with them.

HARRASMENT IN CASHLESS CLAIM
Sir,

I own a maruti wagonR U P 80 AL5558 and got the insurance policy renewed by Maruti Insurance (National Insurance) in Feb 2010 with cashless advantage.

I met with an accident on 16/09/10 and went to the dealer(M/S Prime Motors, Agra) on 17/09/10. I did all the formalities of the claim procedure.

By evening I recieved a phone call from the surveyor which really made me felt that i have done a big mistake by opting for maruti insurance for my vechile. I was really embarrassed to have maruti insurance as my policy.

It seemed as if I have to know before the accident how much my car wil get damaged. When I asked him about the W/S Glass damage he told me about all the leaglities of the insurance companies and made sure that i should never ever opt again for this insurance poilcy and told me that it cannot be done whereas it was damaged in the accident. I was remembering the face of the guy who had done my policy and had made various claims of hassleless and ease in case of claims settlement.
I was feeling cheated.

It was never expected such a erratic behaviour from a reputed and no.1 company of cars i.e. Maruti in india. I had faith on maruti which was shattered by this behaviour.

Is there anyone to listen to our complaints .????


Rgds


Hemant Pratap Sisodiya

[protected]

DEAR SIR,

I HAD PURCHASE SUZUKI ACCESS 125 ON 10/02/2010 FROM GENNEXT SHOWROOM MP NAGAR BHOPAL (AUTHORIZED SUZUKI SHOWROOM) & SINCE THEN I AM FACING TECHNICAL & ELECTRICAL PROBLEM IN IT . THIS IS THIRD TIME (21/09/2010) I AM FACING PROBLEMS IN MY VEHICLE . I BELONGS TO A LOWER MIDDLE CLASS FAMILY & I CANNOT AFFORD THESE PROBLEMS AGAIN & AGAIN. PLZ HELP ME OUT TO OVER COME THESE PROBLEMS & REPLACE MY VEHICLE AS SOON AS POSSIBLE.
OWNER NAME - POOJA KOTHARI
REG. NO - MP04 SF 1168
PURCHASE DATE - 10/02/2010
MOBILE NO- [protected]

Hi,
I had given my car WB 02X 3043 for service and repairs at Maruti's Authorised Service Station named "Auto Hi-Tech Pvt Ltd" located at 34A,C.N.Roy Road, Kolkata- 700039, ph:[protected]/02 and was given an invoice for Rs. 3000/- ( approx)

It was a paid service request for normal 30,000 kms routine and specially for solving a whirling sound during reversing of the car and also the same sound emits during braking. They were told to check the problem which could be due to the braking system. This issue was noticed few months after purchasing the car ( 19th feb 2007) and from then we have been pursuing this particular service center even during the free service period, but in vain. We could not avail service from other service center then as this station was alloted due to my location.

I am terribly disappointed with the service that was provided for the chronic problem which was not done and I got lame excuses for the same. Moreover, they state that the problem cannot be solved being an authorized service station !!!!!!!

It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki. I feel Maruti Suzuki are not training there authorized personnels or they are employing monkeys by paying peanuts.

brgds/Mrs Neena Dutta
18/76B, Dover Lane
Kolkata- 700029
ph: +91 [protected]

ON 20TH sept.2010 means yesterday i have given my car GJ 3 CA 6374 with universe auto.nr,navagam octroi point .rajkot.
I HAVE GIVEN LIST OF COMPLAINS WITH SPECIFIC COMPLAINS.RECEIVED SMS FM S.STATION TO COLLECT CAR AT 4.30.....WASHED CAR NOT WASHED FROM FRONT,NOT CLEANED FROM INSIDE,DIRTY GARRAGE,OWNER MOVING ARROUND WITH I DON'T CARE ATTITUDE,COMPLAIN LIST WHICH I HAVE GIVEN THEM LOST SOMEWHERE,ONLY CHARGEBLE JOB THEY HAVE ATTENDED BUT NOT COMPLETED..I PAID 1257, BY CASHMEMO.

WHY MARUTI KEEP SUCH SERVICESTATION ? PLEASE DO NOT GIVE THEM BOARD LIKE AUTHORISED SERVICE STATION.THIS S.STATION HAVE ONLY CHEATING SERVICE.

PLEAE DO NOT KEEP SUCH PEOPLE & SERVICE STATION.IN OUR FAMILY WE HAVE 7 CAR OF MARUTI ONLY.FIRST BAD EXPERINCE FROM WRONG PEOPLE DUE TO WRONG SELECTATION.

RAKESH SHAH....[protected].

chavan automobile service center is taking too much time for servicing & repairs of my own esteem car number is MH-04 AC 3450 . I have given my car for servicing repairs on 6.9.10 and it is not yet completed. The behaviour towards customer and their service is very bad.

Ankush Chavan, IIS Officer
Mob.[protected]

Hi
I have to rgeister complaint against Ratan Motors-Chembur for not giving me Test ride for Swift VDI with my Enquiry pending since last 4 months.
Every 4th day person calls & asks me for my decision for buying Swift, when I have not been offerred a Test Ride Yet.
This is really pathetic when the Test Ride is not given to the End Consumer & Expect to buy the product.
This is not accepatable.