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Maruti Suzuki India Complaints & Reviews

1.3
Updated: Dec 18, 2025
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S
sharmank01
from Mumbai, Maharashtra
Sep 23, 2010
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Address: Bhopal, Madhya Pradesh

I have given my new SWIFT VDI having wiring problem on 19 sept 2010.I was promised that this problem will be resolved in two days.I was called again on 22 sept that my car problem has been resolved and i was charged Rs 1595 but while checking it was found that AC ,horn was not working.

This is state of affairs and consumers are beefooled.Please do not give your car at Jeevan Motors othervise you will only run after them.

Sanjay Malik
[protected]
Aug 13, 2020
Complaint marked as Resolved 
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    geeta shirolkar
    from Delhi, Delhi
    Sep 23, 2010
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    Address: Mumbai City, Maharashtra

    Good Day Niteen,

    Complain : Swift – MH 02 BJ 6554 = No of kms 12000 approx

    Further to our discussion with Nitin as well Prashant today, here are my details….

    Swift was purchased from Vitesse Andheri in April 2009. The car is been driven by undersigned & used to & fro to office at Powai.
    Feb 2010 we had faced CLUTCH problem which was resolved & got the same replaced from Maruti service centre. However with 6 months the same problem occurred in last week & the car could not take pick up in 1st gear also.

    With this regards here I strongly oppose to take it as driving fault & looks like manufacturing defeat. Agree & consider that these are not covered under warranty as they are wear & tear parts. Please note that I am using/driving a maruti ZEN for nearly 9 yrs almost & very glad to say that we did NOT face any such problem till date. THEN WHY SWIFT……..???????????

    Following points to consider this case as strong & would like MARUTI to prove the services & how much customer care is being taken.

     One person drive – handled by one person.
     ONLY 12000 approx kms run
     Handled NOT by NEW LEARNER.
     Having agreed driving fault etc……in FEB 10 when the entire clutch was changed why it has been repeated with 6 months ?
     The person driving the care has an exp of driving for 10 yrs in Mumbai traffic.

    At present the Swift is safely parked at our residence at Santacruz west. Appreciate the service & the response given by Prashant & expect MARUTI also to look at this problem from different angle instead of not saying the usual defensive answers as we always till now have given priority to MARUTI fly - vehicle & want the similar justification to look ahead also.

    Prashant (ric) : Kindly have a word with Nitin & let me know when the car can be tow to your workshop. ( agree the towing charges will be paid by us).

    At the time of Last service done the warranty also was extended to 3 yrs as specified by your technician Mr. Yellop & one service /labour was agreed to be free of cost.

    Expecting a favourable reply soon if not then I don’t mind going ahead to take up the matter to your seniors – Maruti & even to maruti customer forum to make all aware of the problem so that at least this won’t be reoccurring problem.

    Please don’t hesitate to call me on cell [protected]

    AFTER THIS COMPLAINT MARUTI reginol office at BANDRA did not bother to take positive step but we had top replace the same with new one finally paying form out pocket.

    WANT AN ANSWER FOR THESE ?

    Thanks & Regards,
    Geeta Shirolkar |Payroll Manager | Northern Marine Management (India) Pvt. Ltd. | +[protected] CELL [protected] Main Number: +[protected] Main Fax: +[protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      S
      sunnykathuria
      from Gurgaon, Haryana
      Sep 23, 2010
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      Address: South Delhi, Delhi

      I renewed insurance for my Wagon R VXI BS 3 (DL-2C-AK-6219) in the month of July 2010 with the executive of Competetent Automobiles (B.S Nagar). The cheque was also cleared between 13-15th July 2010.

      Its been almost 2 months, I have not received my original policy document. I tried reaching their executive several times but he never responded to my calls.

      I also called up the showroom several times but they always said that they would convey my message to B.S Nagar and he would call me back..Its been 2 months now and the message still seems to be un-conveyed as I have not receieved any call from him.

      I would request people to beware of this showroom and avoid insurance renewals with them.
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        H
        Hemant Pratap
        from New Delhi, Delhi
        Sep 22, 2010
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        Address: Agra, Uttar Pradesh

        HARRASMENT IN CASHLESS CLAIM
        Sir,

        I own a maruti wagonR U P 80 AL5558 and got the insurance policy renewed by Maruti Insurance (National Insurance) in Feb 2010 with cashless advantage.

        I met with an accident on 16/09/10 and went to the dealer(M/S Prime Motors, Agra) on 17/09/10. I did all the formalities of the claim procedure.

        By evening I recieved a phone call from the surveyor which really made me felt that i have done a big mistake by opting for maruti insurance for my vechile. I was really embarrassed to have maruti insurance as my policy.

        It seemed as if I have to know before the accident how much my car wil get damaged. When I asked him about the W/S Glass damage he told me about all the leaglities of the insurance companies and made sure that i should never ever opt again for this insurance poilcy and told me that it cannot be done whereas it was damaged in the accident. I was remembering the face of the guy who had done my policy and had made various claims of hassleless and ease in case of claims settlement.
        I was feeling cheated.

        It was never expected such a erratic behaviour from a reputed and no.1 company of cars i.e. Maruti in india. I had faith on maruti which was shattered by this behaviour.

        Is there anyone to listen to our complaints .????


        Rgds


        Hemant Pratap Sisodiya

        [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        suzuki company is best company in the world. maruti is on of the fraud company inthe world. maruti suzuki swift is a good car.but maruti swift is a local car maruti suzuki swift has suzuki engine. maruti swift has local engine. there are two types of swift car. first is maruti suzuki swift that is original car . this swift car has suzukiengine. there is inprint suzuki name on the engine. buy second is maruti swift, that is local car. this car has no suzuki engine. that is local or fake engine.there is no inprint suzuki name on the engine. if you have any dought please check your car engine.if your car engine suzuki, that is original. you ask your dealer they also tell above said. maruti suzuki swift engine is import from japan. maruti swift engine is make from scrap material. maruti collect the scrap material from other car company like tata, fiat and they are making local engine. so dear friends don, t buy maruti swift. please buy maruti suzuki swift. please chech car engine is it suzuki engine or local or fake engine.
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          MIHIR
          from Raipur, Chhattisgarh
          Sep 21, 2010
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          DEAR SIR,

          I HAD PURCHASE SUZUKI ACCESS 125 ON 10/02/2010 FROM GENNEXT SHOWROOM MP NAGAR BHOPAL (AUTHORIZED SUZUKI SHOWROOM) & SINCE THEN I AM FACING TECHNICAL & ELECTRICAL PROBLEM IN IT . THIS IS THIRD TIME (21/09/2010) I AM FACING PROBLEMS IN MY VEHICLE . I BELONGS TO A LOWER MIDDLE CLASS FAMILY & I CANNOT AFFORD THESE PROBLEMS AGAIN & AGAIN. PLZ HELP ME OUT TO OVER COME THESE PROBLEMS & REPLACE MY VEHICLE AS SOON AS POSSIBLE.
          OWNER NAME - POOJA KOTHARI
          REG. NO - MP04 SF 1168
          PURCHASE DATE - 10/02/2010
          MOBILE NO- [protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          TECHNICAL & ELECTRICAL PROBLEM
          DEAR SIR,

          I HAD PURCHASE SUZUKI ACCESS 125 ON 10/02/2010 FROM GENNEXT SHOWROOM MP NAGAR BHOPAL (AUTHORIZED SUZUKI SHOWROOM) & SINCE THEN I AM FACING TECHNICAL & ELECTRICAL PROBLEM IN IT . THIS IS THIRD TIME (21/09/2010) I AM FACING PROBLEMS IN MY VEHICLE . I BELONGS TO A LOWER MIDDLE CLASS FAMILY & I CANNOT AFFORD THESE PROBLEMS AGAIN & AGAIN. PLZ HELP ME OUT TO OVER COME THESE PROBLEMS & REPLACE MY VEHICLE AS SOON AS POSSIBLE.
          OWNER NAME - POOJA KOTHARI
          REG. NO - MP04 SF 1168
          PURCHASE DATE - 10/02/2010
          MOBILE NO- [protected]
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            D
            debasish66
            from Hyderabad, Telangana
            Sep 21, 2010
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            Address: West Bengal

            Hi,
            I had given my car WB 02X 3043 for service and repairs at Maruti's Authorised Service Station named "Auto Hi-Tech Pvt Ltd" located at 34A,C.N.Roy Road, Kolkata- 700039, ph:[protected]/02 and was given an invoice for Rs. 3000/- ( approx)

            It was a paid service request for normal 30,000 kms routine and specially for solving a whirling sound during reversing of the car and also the same sound emits during braking. They were told to check the problem which could be due to the braking system. This issue was noticed few months after purchasing the car ( 19th feb 2007) and from then we have been pursuing this particular service center even during the free service period, but in vain. We could not avail service from other service center then as this station was alloted due to my location.

            I am terribly disappointed with the service that was provided for the chronic problem which was not done and I got lame excuses for the same. Moreover, they state that the problem cannot be solved being an authorized service station !!!!!!!

            It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki. I feel Maruti Suzuki are not training there authorized personnels or they are employing monkeys by paying peanuts.

            brgds/Mrs Neena Dutta
            18/76B, Dover Lane
            Kolkata- 700029
            ph: +91 [protected]
            Aug 13, 2020
            Complaint marked as Resolved 
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              shreemad
              from Alampur, Telangana
              Sep 21, 2010
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              Address: Rajkot, Gujarat

              ON 20TH sept.2010 means yesterday i have given my car GJ 3 CA 6374 with universe auto.nr,navagam octroi point .rajkot.
              I HAVE GIVEN LIST OF COMPLAINS WITH SPECIFIC COMPLAINS.RECEIVED SMS FM S.STATION TO COLLECT CAR AT 4.30.....WASHED CAR NOT WASHED FROM FRONT,NOT CLEANED FROM INSIDE,DIRTY GARRAGE,OWNER MOVING ARROUND WITH I DON'T CARE ATTITUDE,COMPLAIN LIST WHICH I HAVE GIVEN THEM LOST SOMEWHERE,ONLY CHARGEBLE JOB THEY HAVE ATTENDED BUT NOT COMPLETED..I PAID 1257, BY CASHMEMO.

              WHY MARUTI KEEP SUCH SERVICESTATION ? PLEASE DO NOT GIVE THEM BOARD LIKE AUTHORISED SERVICE STATION.THIS S.STATION HAVE ONLY CHEATING SERVICE.

              PLEAE DO NOT KEEP SUCH PEOPLE & SERVICE STATION.IN OUR FAMILY WE HAVE 7 CAR OF MARUTI ONLY.FIRST BAD EXPERINCE FROM WRONG PEOPLE DUE TO WRONG SELECTATION.

              RAKESH SHAH....[protected].
              Aug 13, 2020
              Complaint marked as Resolved 
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                Ankush R Chavan
                from Solapur, Maharashtra
                Sep 20, 2010
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                Address: Solapur, Maharashtra

                chavan automobile service center is taking too much time for servicing & repairs of my own esteem car number is MH-04 AC 3450 . I have given my car for servicing repairs on 6.9.10 and it is not yet completed. The behaviour towards customer and their service is very bad.

                Ankush Chavan, IIS Officer
                Mob.[protected]
                Aug 13, 2020
                Complaint marked as Resolved 
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                  N
                  nj1
                  from Mumbai, Maharashtra
                  Sep 20, 2010
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                  Address: Maharashtra

                  Hi
                  I have to rgeister complaint against Ratan Motors-Chembur for not giving me Test ride for Swift VDI with my Enquiry pending since last 4 months.
                  Every 4th day person calls & asks me for my decision for buying Swift, when I have not been offerred a Test Ride Yet.
                  This is really pathetic when the Test Ride is not given to the End Consumer & Expect to buy the product.
                  This is not accepatable.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  I want to file a complaint again Maruti Suzuki ARENA (Excell Autovista, Navi Mumbai, Kharghar). I have booked Ertiga on May 19, 2021. Since then I have been not given any confirmation on when will the car be alloted. I have been approached to buy spare parts, take loan and share advance amount in order to get the car on early basis as there is high booking. However chasis no. is still not alloted
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                    P
                    pradeep Kumar soni
                    from Delhi, Delhi
                    Sep 16, 2010
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                    Address: Faridabad, Haryana

                    Sir,

                    It is to put in your notice that I bought a Maruti Swift 5 months back. The bumper (Back & Front) both are coming out every time i take it out for long drive. I felt that the the bumps are the only reason for that. But whatevr the reason the bumper must not come out automatically due to these bumps on road evertime.
                    By this complaint I like the maruti engineers to find a solution of bumpers other than the current lock system they are using. They must use something on all four corner of the bumpers. Which can be a autolock, clips (male+female) or some screw system from under the body.
                    What I feel is the only locking system is not enough to hold the bumper at place.

                    Pradeep Kumar
                    [protected]
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                      A
                      Abhijeet Sakhare
                      from Jalandhar, Punjab
                      Sep 16, 2010
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                      Address: Latur, Maharashtra

                      I have purchased Suzuki access 125 on July 23 2010.It was promised by company(broshure and booklet) and dealer that it will give the average of atleast 50-55 kms/ltr.I purchased it from Ganesh Suzuki Showroom,Latur-Maharashtra And I also have a Complain about the Dealer,I am Not Satisfied about the Services of the Showroom,No one Listen to my Complains and the Workshop(Mechenic)Staff is also not Present.
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                        puneet.bhugra
                        from Bengaluru, Karnataka
                        Sep 15, 2010
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                        Address: Bangalore, Karnataka

                        I had my car DL-4C-AA-9055 serviced at Pratham Motors, authorized service dealers for Maruti. I had paid extra for Upholstery cleaning. Despite of paying them it was not done properly, and upon delivery there was no feedback form given. Upon asking for the feedback some lame excuse was given. When I had asked same thing to the supervisor looking after service of my car, he told me not to worry on this as he will get his people and clean it. Despite of asking him and the other executive who called me for feedback, no one has turned up yet. Today after almost 2-3 weeks when I spoke to same supervisor he was again on the same track that he will get it cleaned in a day or two.

                        When ever I told them that I'm going to Maruti for complaint, they were scared and tried to convince me that I should not do it and they will take care of it. However till date no resolution.

                        This is 3rd time in row that I'm required to follow-up with them after every service for pending jobs, especially for cleaning. Last two service also the same issue, that the car was not cleaned and I had to waste another day taking my car and fighting with them to first agree that the car is not cleaned at all, and then make them clean as if they are doing charity to me. I don't understand why still consumer is not empowered to get what he's paying for.

                        Puneet
                        The service of the cars are not done in a proper way in Bokaro Steel City's dealer (HINDUSTAN AUTO AGENCY). All the points are not checked sincerely. As a result, the cars performance is detoriating day by day. The new cars are developing sounds in just three years even after regular servicing at the authorised service centers of MARUTI. Please look into the matter seriously as it really affects the goodwill of the company and the customers are loosing their trust on the company's service.
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                          ghanshyam singh chohan
                          from Hyderabad, Telangana
                          Sep 15, 2010
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                          Address: Hyderabad, Andhra Pradesh

                          RIGHT FROM THE FIRST SERVICE OF OUR WAGON R CAR MODEL 2007, WE ARE COMPLAINING THE MALFUNCTIONING OF THE GEAR. EVERY TIME WHEN WE SERVICE THEY TEMPARARLY SDJUST IT AND DELIVER IT TO US. AFTER 1 OR 2 MONTHS THE SAME PROBLEM ARISES. THIS, OUR DEALER ACER MOTORS TRIMULGHERY, SECUNDRABAD A.P.(I PRESUME THAT UNDER THE INSTRUCTION FROM MUL) THESE DEALER DRAG LIKE THIS AND AS SOON AS OUR WARRENTY PERIOD OVER THEY DECLARED THAT OUR CAR GEAR-BOX WAS NOT FUNCTIONING PROPERLY AND WE HAVE TO CHANGE MANY PARTS IN THE GEAR BOX FOR SMOOTH OPERATION. THE ESTIMATES WAS AROUND Rs.5000/ - AS TOLD BY THE DEALER. I ASKED THEM WHEN THIS PROBLEM WAS FROM THE BEGINNING WHY YOU HAVE NOT CHANGED THE PARTS IN THE BEGGENING ITSELF. FOR THIS THEY DONOT HAVE ANY ANSWER. THEY WERE VERY ADAMENT AND ASK ME TO PAY Rs.5000/- TO WHICH I DECLINED. THEY HAVE NOT RECTIFIED THE PROBLEM AND IT IS STILL IN MY CAR. I AM SURPRISED SUCH A BIG MULTINATIONAL COMPANY, HOPW THEY PLAY WITH THE CUSTOMER AND AVOID TO TAKE THE RESPONSIBILITY OF REPALACING THE BAD PARTS. MUL AVOID BY HOOK OR CRROK, TILL ONE'S WARRENTY PERIOD EXPIRES. THIS IS THEIR STRATEGY.
                          BUT THIS STRATEGY WILL NOT WORK FOR LONGER TIME. I HOPE MUL WILL MEND THEIR STRATEGY AND GET THE CONFIDENCE OF THE CUSTOMER. I LOST THE CONFIDENCE IN MUL NOW.
                          GHANSHYAM SINGH
                          HYDERABAD
                          (M) [protected]
                          I also have a bad experience of buying a car from ACER Motors...They have given me a car with defect but dragging the situation like anything...
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                            M
                            Manishponds
                            Sep 15, 2010
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                            Resolved

                            Address: Mumbai Suburban, Maharashtra

                            I Purchased a Maruti SX4 Last year in August. My usage is very Low till now my car has been drien less than 300 Kms.

                            I am facing a problem with the interiors. First there was a rattling noise in the car from front left door. I took it to the service station and the guy there just banged it with his hands and the noise stopped.

                            Today my rear left door's Internal Panel Separated from the external panel. God knows why it was all fine till yesterday. This door is used only by my 5 yr old daughter and she was stuck ... I had to force the internal plastic back on the external Panel to get the door open. I am sure eI will have to pay for this to be fixed as plastics are not coered in the extended warranty.

                            So I will have to pay for keeping my car in a good condition

                            This is totally unacceptanble for a car of this price.

                            Manish Pandey
                            Mumbai - Ph [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            maruti sx4 — Bad service

                            Hi,
                            I bought Maruti SX4 vxi model from Pune. Since then the experience with Maruti customer care was not at all encouraging.

                            1) Light on a roof was not functioning correctly. Maruti dealer (Sai Service, Pune) accepted that the part needs to be replaced. This was during first servicing in month of August 07. Since then the part is not available with Maruti. And due care was taken to inform me about the same.

                            2) Maruti started giving inbuilt CD player with newer vxi models. I received a call from Maruti Delhi office that as a courtesy old buyers will get coupons for the same. Now even after almost 4 months. I did not receive the coupons. Maruti is claiming that they were delivered to my home. But no one has used them. I told them repeatedly that I never received anything. But it seems that no one is interested in resolving the problem.

                            Looking at such a service going for another Maruti car or recommending the dealer to anyone is absolutely out of question.

                            - Sachin Janorkar
                            Frustrated SX4 owner

                            Maruti Suzuki SX4 — Bad Quality of Service and Even Denial of service in most of the times

                            I own a Maruti Suzuki SX4 having the registration number KA 17 M7372, my hometown is a place called Davanagere in Karnataka. Whenever i visit the Maruti Service Station here I fell like i am in a service station which does not belongs to Maruti Suzuki Ltd. The quality of service provided is not satisfactory and also the staff many times deny to service the car, quoting the reason that already many vehicles are in a queue for getting serviced. The Verdict is that once you buy a car from Maruti Suzuki there is nothing called as Customer Care its something called Customer you take care. If you mention something in particular say about engine oil change , they will not do it and once i got billed for engine oil change and upon seeing it , I asked them to show the engine oil can and then the service person went inside and brought a can and i am sure that the can was lying in the store for ages. This is the fate of most of the Service stations of Maruti Suzuki.
                            @Sachin Janorkar Maruti follows the ideology of serving the customers better and in a fair way . Your problem is passed on to Maruti team. Need details on your issue.. do drop a mail to [protected]@gmail.com...

                            Suzuki SX car — poor customer care

                            I own a Suzuki SX IV vehicle NO.TN01AD9111. The vehicle was sent to Maruthi service Masters, chennai for regular service after fixing appointment. I was assured that the vehicle will be picked up, serviced and returned in the same evening. The vehicle was picked up at the appointed time. Howeve er, they called me in the evening around 4-30 to say that they have received the vehicle and what work they should carry out. This was inspite of my briefing the Customer care Manager and also a written letter to him confirming what we had discusssed. Finally I was told the vehicle will be returned only the next day eveining and if I want the work to be carried out I can leave it or it will be returned. This amount to cheating a customer. They knew how many vehilce they can handle in a day and accoringly they should have made the bookings. I am put into lot of inconvenience. This happened last time too and they did not deliver on time.

                            Maruti Suzuki SX4 — heating problem....

                            Dear sir/ madam.
                            I mr.asif abba jumma model no.maruti suzuki SX4.
                            There is a very big problem of heating.suddenly car stop
                            for 3 hours....and start getting heats...so request u pls take action
                            or else send engg asap....
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                              A
                              atriman_das
                              from Mumbai, Maharashtra
                              Sep 13, 2010
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                              Resolved

                              Address: West Bengal

                              This is to bring to your notice that I have purchased a Zen Estilo VXi on 10.07.2010 from Dewar's Garage, 4 Council House Street. Kolkata - 700001. From the very date of purchase I have faced the following problems in the car -

                              1) Engine knocking.
                              2) Steering tremor at 90 Kmph
                              3) Under body vibration while taking left turn
                              4) Tremors are also felt on clutch paddle, accelerator paddle at lower speeds between 10-30 Kmph
                              5) Tremors are also felt during sharp acceleration from 0-30 Kmph.

                              However the car was under inspection at Dewar's Garage workshop and Machino Techno Sales Workshop for more than 5 times.
                              The clutch assembly, engine mounting, 3 wheel rims has been replaced; as a result of which the engine knocking has been reduced to a large extent.

                              In the present scenario problem 3, 4 & 5 still persists.

                              It is very frustrating to use such a defective “new” vehicle and I am being mentally harassed since the date of purchase.

                              I personally feel that I have cheated by Maruti.
                              We all are aware of the so called best in services by maruti; lets find it out in this testing situation.

                              I would sincerely urge Maruti to replace me this defective vehicle, else provide me compensation for the same.

                              Regn no of the vehicle is WB 06D 8079

                              Regards
                              Atriman Das
                              [protected]@yahoo.co.in
                              atriman.[protected]@gmail.com
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Maruti — Maruti Estilo

                              I booked Maruti Estilo Vxi Silver Metalic on 29-Oct-2009.

                              now its 23-Nov-2009 Dealer is saying car is very shortage in production factory

                              can any one tell me how much i have to wait for this car

                              am from Kochi, Kerala

                              Regards
                              Abhilash R
                              Buddy, trust you got the car by now. you need to daily followup with the dealer as they commit like they can deliver the car very next day you book it, but that never happens, after receiving the payment they will tell you now you need to wait, that happened in my case too recently in december, so beware of such dealers and be strong and bold enough to fight with the car dealer.
                              Now its 75 days car is not yet delivered.

                              Regards
                              Abhilash R

                              Maruti Suzuki Zen Estilo — service center not response for new car

                              new car 3nd service done but proalem till not solved & they r not getting any response regarding manufacturing fault for this car. C.care till not give feedback against any complain. So i want solution immediately or replace my faulty car.
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                                prratek
                                from Lucknow, Uttar Pradesh
                                Sep 11, 2010
                                Resolved
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                                Resolved

                                Address: Pune, Maharashtra

                                I am forced to write this letter of complaint which talks about the standard of service offered by your reputed Service center at Swargate, Pune.

                                My client was treated as a dog at your swargate service center and insted of helping my client to rectify the problem and get it resolved my client was insulted in front of other customers.

                                I would be more than happy to know what action you have taken on Mr.Kiran (Store manager) Mr. William and Mr. Sunny. who have caused my client considerable inconvenience and embarrassment.

                                I trust that you will give this matter your urgent attention and will see that we are put to no further inconvenience and embracement.

                                I look forward to receive your written response to this criticism in next two working days from the time you receive this mail.

                                I trust that you will give this matter your urgent attention. If I do not receive your mail in next two working days I shall be forced to file a case against you in consumer court for treating my client Mr Baldota as a dog.

                                Regards
                                Prratek Baldota
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                We had purchased Suzuki Access 125 from you on 03/07/2010 Yours company staff is very bad they used never talk properly to us when every we got problem they uses to tel that bring your bike in show room or we will send mackanic as soon as possbile this line they uses to tell in rude manner so next time we had to think should we talk or not to them

                                your company service center is in Swargate in Pune

                                and on Saterday(18/9/2010) i was driveing my bike in middle of road Gear box got stuck and i cant move my bike here & there

                                I had call in morning to your office ( Swargate branch ) they same thing tels us in a rude manner so u think that we had buy the bike of your company that we had done the big mistake and this only 3 Mounth had been over we are geting this problem
                                after repairing just now (21/9/10) oil leak problem
                                thats means ur sraff not working proparly

                                so what abt the future



                                please reply us what should be do now
                                I agreed,

                                swagate suzuki is very bad service center in Pune. I suggest you to complaint in Haed office.

                                I will give you a link
                                Please Check it out :http://www.suzukimotorcycle.co.in/customer_feedback.aspx

                                please fill up this form. You will get a call from head Offic. tell what is yor problem. he will solve your problem.

                                Thanks,
                                Vedant Goel
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                                  pramodpandalam
                                  from Pathanamthitta, Kerala
                                  Sep 10, 2010
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                                  Address: Pathanamthitta, Kerala

                                  I am pramodkumar.k from kerala and ihave booked swift dizare vdi on july'7' 2010 through popular vehicles and services ltd pattanamtitta ,the dealar promised me oraly to give the vehicle with in one month. The written agreement was that the vehicle will be delivered with in two months.now it crosses two months,now they are saying that it may take four or five months to deliver the vehicle. Ialready paid Rs 50000-/- as advance

                                  Maruti Suzuki — Delivery of vehicle

                                  Dear Mam/Sir
                                  I am Gurbinder Singh I have booked Maruti Suzuki Swift 4 months ago at Sawani Motors but I have not got the dilevery till now the delivery date is gone but i have not even contacted for my vehichle Please give me my car as soon as possible
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                                    N
                                    N. Dey
                                    from Raigarh, Chhattisgarh
                                    Sep 10, 2010
                                    Resolved
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                                    Resolved

                                    Address: Bilaspur, Chhattisgarh

                                    Dear Sir,

                                    Problem: 1. Window panel (back side) got rusted with in one year time
                                    2. No anti rust seal provided on both side back window panel

                                    Misguidance from Authorized Service centre: After the complaints, they have refused rectify the same stating that black colour got removed as there is no seal or felt provided.
                                    But on en-query I found the sealing are already provided on the panel for the same model with my colleagues who purchased car one/two months later..


                                    Please support me regarding the solution of the problem and guide them for a good customer support.

                                    Your authorized Service centre at Raigarh is not co operating. You are requested to please look into the matter and resolve the problem immediately.

                                    Selling Detarls: Satya Automobiles– Bilashpur ( Chattisgarh)

                                    N. Dey
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      Pradeep talreja
                                      from Ahmedabad, Gujarat
                                      Sep 9, 2010
                                      Resolved
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                                      Resolved

                                      Address: Ahmedabad, Gujarat

                                      Sir

                                      I regret to inform you that i had purchased Maruti Suzuki wagnor around a month back from Kataria automobiles AHMEDABAD,but the day it was delivered glass tray was broken, horn not working,problem in meter,as well as engine vibrating. i complained them very next day but they answered that i will have to use till first service. But now even after service i am not satisfied at all. Since the very first day i am facing problem..Even the wheels are vibrating.. i am really dissatsfied with this. I dont expect such service from a reputed company like MARUTI..I kindly request you to change the piece.The product is totally defective.
                                      Please look into the matter and change the piece as soon as possible..Its not only important for me but you too.. I expect a reply soon without any delay.
                                      Thank you..Pradeep Talreja
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        Krishan Yaduvanshi
                                        from Chandigarh, Chandigarh
                                        Sep 9, 2010
                                        Resolved
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                                        Resolved

                                        Address: Rewari, Haryana

                                        To,
                                        Customer Care ,
                                        Maruti Suzuki (India) Ltd.
                                        Sub:- Complaint against the Dealers/Agencies
                                        Sir,

                                        # I had bookeb a car Swift Dzire VDI on Dt.19/07/2010 with Competent Automobiles Co. Ltd. and paid booking amount of Rs. 10,000/- vide receipt No. 929 dated[protected].

                                        # This vehicle of me has been financed with State Bank of Patiala and the State Bank of Patiala had issued a Demand Draft bearing No. 784523 amounting to Rs. 6,42,164/- payable at SBOP New Delhi in favour .

                                        # That at that time your Dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) had charged Rs.12,000/- excess amount from me till today.

                                        # (Maruti Sweft Dzire-VDI) bearing Engine No. D13A-1455121, Chassis No. MA3FSEBISOO 289633, Model-2010, to me above note sale invoice No. [protected]SRSA dated[protected] Competent Automobiles Co. Ltd. .

                                        # That after the purchasing the above noted vehicle when I reached at my house and seen my vehicle then I found that your dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) handed over me a defected, old and used Car because the Sale invoice has been issued by you on dated 14.08.2010 while me purchased the said vehicle (Car) on 16.08.2010 but this car had sold on your maruti record on 20.08.2010 which is clearly shows that the Car in question is defective, used and old one. You had already sold the said vehicle in previously and due to defect you further sold the same to me, thus your COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) cheated me and extort money by playing fraud.
                                        # That thereafter I reached at your workshop/Service Station of your addressee APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-12340, for First Free Service of his above noted vehicle and made complaint to the officials of your addressee that there is a Starting problem has been arisen in the vehicle and a loud sound in the Engine of vehicle in question has been also arisen. Then They had done the service of the vehicle in question but I had feel a great surprise when your addressee had illegally charged Rs. 5600/- including labour charges of Rs. 2514/- from me. while according to the company instruction the service was free. It is further a great regretful thing to me that the problem arisen in this vehicle i.e. starting problem and sound in engine had not corrected by you addressee .
                                        # That on dated[protected] a yellow coloured light had been flashed in the Techno meter of the vehicle (Car) By me.Then I had telephonically contacted to the Service Station and talk with Service Advisor Mr. Sandeep Mahlawat on his mobile No.[protected] at about 10:00 A.M. regarding the problem in the Car and on the advise of Service Advisor reached at the workshop/service Station of you addressee along with vehicle in question and the workers/Mechanics of you addressee without preparing job card entered the vehicle in their workshop and after 30 minutes handed over the Car to the client o[censored]ndersigned stating that now the Car is O.K. condition. At the time of taking the vehicle from the worker/Mechanics, I had asked them that me and my family members wants to go at Ajmer, please make sure in between the way of Ajmer the vehicle could not create problem to me and my family.
                                        # Thereafter Me and my family started our journey from Rewari to Ajmer and when we reached at Shahpura near Jaipur the suddenly Vehicle (Car) had been stopped due to technical fault, on that time I make telephonically call on Maruti on road Service Center Numbers 18004200 then the person who attend the call assured to me that provide service within one hours. I had waited up to 2 hours on that place but nobody appeared there, thereafter I arranged a Crane and toe the Car at nearest Maruti Authorized Service Centre namely PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar road, Jaipur (Raj.) about 5:30 P.M. The staff of your addressee had told me that tomorrow i.e. 28.08.2010 at about 11:00 A.M. we will handed over the vehicle to you. Due to this unexpected problem, My family members and Me stayed at Jaipur in a Hotel and suffered a heavy mental, physical and economical pain and harassment and thereafter at about 6:00P.M. I reached at the workshop of you addressee then your addressee had told me that if you will pay Rs. 60,000/- to us then they will repair the Car in question because the fuel injector of the vehicle has been defective from the very beginning i.e. it is a manufacturing defect, if you purchased the vehicle from our Agency/shop then we will repair your Car without any cost during the guarantee period. On that I had contacted to Mr. Vinay who is the work Manager of APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401 on his mobile No. [protected] and told all the situation and mishappaning due to the Car in question then he told to bring the vehicle on the workshop of addressee and assured to repair the vehicle without cost because of manufacturing defect. Then I had told to the official of your addressee namely Devender Bhardwaj works maneger PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), for not paying any amount because the vehicle is falls within the guarantee period and asked to return the vehicle on that the official of your addressee had started misbehaving with me and my family members and abusing with them and told why vest my time and forceably charged Rs. 2656/- from me and told we have replace 15 Ltrs diesel in the vehicle, hence you will pay the same and further illegally and wrongly charged Vat on the Diesel.
                                        1. # Thereafter Me and my family had toe the vehicle by Crane and reached at the workshop/Service Station of you addressee on dated 29.08.2010 at about 8:40 A.M. and handed over the vehicle to APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401,for repair. On dated 01.09.2010 Mr. Vinay, who is the official of your addressee had telephonically told to me that this vehicle had not sold by us, if you want to repair the vehicle from our workshop/Service centre then you will pay 50% of the cost of fuel injector amount i.e. Rs. 30,000/-. If you had purchased the vehicle from our showroom/Agency then we will repair/replace the said part of your vehicle without any cost. On that time I talk to Mr. Amarnath Bansal (G.M) COMPETENT AUTOMOBILES CO. LTD. GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) on telephonically then he told me that we know regarding the defective fuel injector of the vehicle from the very inception, if you bring the vehicle at our workshop at Gurgaon then we will replace the fuel injector without cost. On the assurance of your addressee. Then I had toe the vehicle by Crane and reached at COMPETENT AUTOMOBILES CO. LTD. ,A-25, Sector-34, Infocity, Gurgaon, (Haryana) the workshop/Service Station of your addressee at about 6:20 P.M. on dated 01.09.2010 and handed over the vehicle to your addressee for replacement of the vehicle with a new vehicle.
                                        # That the due to the wrongful and illegal act and conduct on the part of your addressee had me suffered a heavy mental, physical and economical pain and harassment. .

                                        1. COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana)

                                        2. The authorized dealers APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401, through its Owner/Proprietor.
                                        3. And PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), through its Owner/Proprietor.
                                        is liable for every act and conduct on the parts of addressee and the addressee being authorized dealer of Maruti Suzuki are liable to provide every facility/benefit to the customers who purchased the vehicle of addressee no.
                                        Through this returned the amount which was illegally charged from me the vehicle as mentioned in above paras.
                                        Your addressee is called upon to handed over/replace the Car me with a new Car because of you had sold a defective, used and old Car to me and thereby cheated me and extort money and also liable to returned Rs. 12,000/- which was illegally charged from me at the time of purchasing the said Vehicle.
                                        Regards:-
                                        Krishan Yaduvanshi S/o Smt. Saroj Yadav
                                        Mob:- 92.156.69096
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        Competent Automobile — Poor service provided by service centre

                                        I would like to share the poor experience I had with Competent Automobile.

                                        It has always been a nightmare to get my vehicle service either at Competent (Gazipur or Gurgaon), right from 1st Service.

                                        It has always been a painful to get my vehicle services from them, I had to send multiple emails and make multiple calls so that they could fix the problems mentioned to them when the vehicle was given to them.

                                        The service centre has negative attittue and I have seen this accross all service station of Competent Automobile.

                                        Following had been the problems I had faced with them in past 2.5yrs of association:

                                        They provided me the purchase invoice after 1.5yrs after multiple visits.

                                        All Problems were not resolved when the vehicle was delivered to me.


                                        They had tempered my internal and external wiriing after an accident and didn't accepted it.

                                        The was never ready when I had down for taking the delivery.

                                        Even after mixing the time with them to either giving the vehicle or taking delivery the min waiting time is 1hr to 4hrs.

                                        They would misguide you when you meet with accident and would try to fool you.

                                        They had been unable to analysise and fix some of the problem which had been from day one. Even Maruti has no answers to it.

                                        I had also spoken to Mr Kamal Kumar CEO, but there had been no response, no body case to looked into my complaint.

                                        There representative are very rude to you.

                                        They would damage your vehicle if you complain about them to Maruti.

                                        Now, I have moved to Bagga Link and it has better service then them, but I would still not recommend anyone to buy a MARUTI Product.

                                        Thanks for reading my review.
                                        Hello Sir,
                                        Subject: Complaint against not delivering the good service -Maruti service Center
                                        APRA AUTO (I) PVT LTD
                                        MANGAL HOUSE, BAWAL ROAD
                                        REWARI HARYANA 123401

                                        I purchased my car under the Maruti Suzuki Gift a car -NRI program in November 2009. I really liked your program and gifted Maruti-SWIFT to my parents so that they can comfortably use it but since then there are many problems with the car. Every week or so you have to take the car to the Maruti service center to repair this part or the other. The attitude of the manager and the working people is horrifying, they don't even think that we have paid 5lk for the car and we at least need a good service for our car. You complaint for some problem and they will fix something else and tell you that this is only what you wanted...I do not want to write down the whole story and how much we have suffered because of the poor service quality and bad behavior of the service center people here on this post as it will take hours.
                                        I do not know if you give the old cars or some defective cars in this NRI gift car program. We are away from home and cant not ask dad to take the car to the service center every time. Its really annoying and you need to make sure that the service stations provide best service that's what maruti is known for.

                                        Maruti stands for best quality and service. I hope you understand our problem and request you take some action and save us from all those bad experiences.
                                        My India's contact no:
                                        Vipin Yadav
                                        [protected]
                                        [protected]@gmail.com
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