Maruti Suzuki India Complaints & Reviews

I have taken Suzuki Access 125 of Suzuki Motorcycles Private Limited on 28th of April 2010 at Dobro Motors, 3-5-821, Doshi Square, Opposite HDFC Bank, Basheerbagh, Hyderabad –500029 with Dealer code: 308103 of the company Ph.No. +[protected], 66821466, 66821467, 66821468 Mobile: +91-[protected], [protected] Fax: +[protected] . While Temporary registration through the Executive in Dobro motors a mistake has been done in entering my Chassis number (Frame Number) as MB8C4CADA8126955 instead of MB8CF4CADA8126955. An alphabet F was missing after MB8C. I have given complaints to the company to rectify my problem for many times but it was of no use. When I Call the Head (Mr.Rajeev Doshi) or any executive of the showroom, there way of talking was rude.

Dear Sir,

We bring to ur kind notice that we have given my car for service 3 times to ur delaler M/s spectra Motors-Boisar with in 4 months for attending the same problem i.e. Oil mixing with the coolent. Still the no concrete soultion provided by ur delear to me . Now he is telling that the engine head of your car is having hair crake problem. Beacuse of this issue there is a mixing problem of coolent with the oil. During all the 3 times service I have paid amount . We assume that the there is a manufacuring defect in my car No. MH04-CM-620. , All charges of the above issue paid by maruti I have also telephonically lodge the compaint 2-3 times at your toll free number [protected].

We do not excpet such type of service from Maruti. I m working with JSW Steel as a Asst. Genereal manger -Operation & my comapny is having around morethan 150 cars of Maruti in my factory permises , we never face such issue in any of your car .

I have send my car in all the duration to the service center for 5-6 days . Still my car is kept at above service center from 20.11.10 .Now he is telling that the head is not available with us & will take another 5-6 days& today is 26.11.10.

In this situation I am handicap to going to office & other routine job I have to hired a auto or taxi to fullfill my daily routine.

Hence your intervention in this regard is requested.

Regards

Praveen Kumar Malhotra
Contact No.:- [protected]

I have Suzuki Access 125.

i have list of compliants for Suzuki leader located at Mumbai Malad (akshay Automobile)

Compliant 1: (before my scooter’s delivery), akshay automobile (Mumbai-Malad) informed that my scooter is ready for delivery (with RTO passing) , I took a leave on that day, once I reached to show room around 1.00 PM, they informed that RTO is still pending and will take 2 more days.
Impact: I lost one day leave.

Compliant 2: I went for my first free service, akshay automobile (Mumbai-Malad), next day morning scooter’s service was done without washing.
Impact: they asked me to come another day.

Compliant 3: one week after first free service, my self start was not working, they identified the problem (which was not the actual problem) without taking much time. They said that required part is not in stock, they asked me to come after 10-12 days.
After 10-12 days part was not arrived.

Compliant 4: today (26 Nov. 10), I went for my second free service, I got the job card also, when I went to collect my scooter at 3.30 PM, my scooter was not touched at all.
Impact: waste of time and money, delay in some personal work.

Complient 5: today 26 Nov. 10) when I spoke to two person, I don’t remember the name (mobile no, [protected], [protected]) they gave very very irresponsible answer.
Impact: I am quite disappointed

i purchased suzuki access from roto auto jalandhar a few months ago.i got it 1st and second service done at same dealer but soon after second service i m feeling starting problem with it....in the morning i use to start it with cranking and not by self but its taking 8 to 10 kicks to start and some time it stops by itself widout switching off the igninition key...please look into the matter and do the needfull...i am not satisfy by the service being provided by the dealer..

My name is Prabhakaran. I own a Suzuki access 125. I purchased it from one of the Suzuki dealers in Kerala named Manikandan Motors pvt ltd, Palarivattom, Kochi.
Last month my vehicle got complained. Its problem was starting trouble and some unwanted sound from engine side. Vehicle total running km is 23000.
I brought my vehicle to Suzuki dealer (Manikandan Motors, Kochi). They took 18 days for repairing my vehicle. I got my vehicle back on 5th October 2010. They gave me a bill of Rs.2063/-.
They changed some spare parts. They are,

1. Piece starter clutch RLR
2. Spring, Starter clutch-1
3. Roller starter clutch
4. Hub comp Starter clutch
5. Shim starter clutch
6. oil and filter
Their inv no is 4060.
Two weeks after servicing same complaint happened again. This time I went to nearby dealer (Jos Automobiles, Angamaly). They said complaint is for Hub comp starter clutch and it needs to be replaced. They found that previously that part was not changed. Manikandan Automobiles is not agreeing with this. What should I do? Again I need to spend more than 1000 rs to repair my vehicle. I look forward to hearing from you and to a resolution of this problem.

Yours sincerely
Prabhakaran V.V
Vallooparambil House,
Karayamparambu,
Karukutty-683576,
Kerala.
Phone --- [protected], [protected]

Res. sir/madam

Name of owner : Mr. Ashokkumar R. Chavan.
Address : 8/11, guruwar peth , kasar galli, karad, dist- satara
Maharashtra, Pin Code : 415110
Mobile No. : [protected] / [protected]
Vehical Regis. No. : MH. 11. AK. 7376
Date Of Purchase : 03 Februwary 2010
Model : Maruti Suzuki Ritz VDI


Me Ashokkumar R. Chavan, mene 03/02/2010 is date pe ritz vdi purchse ki thi,
pehale servicing ke bad car ka engine noise bahot badh gaya, workshop me complaint karane ke bad aisa bataya gaya ki ye normal he, aur aawaz thoda badh jata hai,

But 3rd servicing ke bad car me bada problem aa gaya, jab 4th gear me car 80 ki speed cross karati thi to achank se pick up chod deti thi, aur car ka speed kam ho jata tha , aisi situation kam se kam 8 se 10 seconds tak continue rehati thi, fir car normally chalati thi,,,

but firase jab car 100 ki speed cross karane lagati thi tab same problem face karana padata tha, car pick up chod deti thi, aur slow ho jati thi,,,

aisa din me kam se kam 3 ya 4 bar to hota hi tha,, bar bar worksop me complain karane par ye bataya gaya ki fuel injectors clen karane padenge, aur hamane fuel injectors clean karava liye, but koi fayada nahi huwa

bar bar worksop me complaint de ke car repair ke liye chodane par b koi results nahi mile,, just do din pehale mene 5th servicin karava ke liya, aur aaj subah hi highway pe test leke dekha to car same problem de rahi hai

aaj meri car ka 30,000 km running complete ho gaya hai, aur warranty period 40,000 km tak hi hai, 10,000 km se leke 30,000 km tak aur aage b muze ye problem face karana pad raha hai, bar bar complaint karane par b prblm solve nahi ho raha hai, and i think ke engine me koi manufacturing fault hai, aur is wajah se mera nuksan ho raha hai,

aap please meri is complain ko seriously le lijiye, aur meri problem solve karane ke liye help kijiye, ye meri aap se vinamra request hai, agar warranty period khatam ho jayega to shyad company meri koi help nahi karegi, to please jald se jald meri complint solve ki jaye

jada information ke liye aap muze mere cell no. pe b contact kar sakate hai,

agar meri problem solve nahi hoti aur company ki wajah se aisehi mera loss hota hai to, me CONSUMER COURT me Maruti Suzuki Ltd. ke khilap Petition file karung,, aur legaly me company ke khila action leke apana problem solve karava lunga,

agar company ko lagata hai ke mera loss na ho, aur company ka b reputation kharab na ho to jald se jald muze contact kar ke meri problem solve kar di jaye............

THANK YOU

Yours Faithfully

Mr. A. R. CHAVAN.

I bough a Maruthi Zen Estilo on JAN2008, ever since I bought the AC start giving complaints as it is not working most of the time, and each time I visit the service station they keep the vehicle for 2 days and finaly solve the problem but it will not last longer and same problem occur again and again. last yer Popular helped me to change the compressor of AC but the same problem still exist. This time when I give my vehicle for the same complaint they said to change the compressor again, I'm totally upset with this. after buying an AC car driving most of the days without AC is not acceptable at all. Also changing compressor every time will be expensive as I'am worried as warrenty period is going to get expired also. I need Maruthi Suzuki to find a pemanent solution for this at the earliest. My contact number is [protected] and my Car registration number is KL-01-AS-1618 and I'm dealing with Popular service center killipalam branck.

This is to bring to your kind notice that all the dealers are taking extra charges(logistics charges)i.e different in different states when once price is decided by the company than no dealer has no excess to take this logistice charges. As we know earlier in meerut no dealer takes the logistics charges. but somehow in other states are not taking these charges. due to this charges the customer are facing a great problem.

kindly please enquire about this and let us know about the situation at(ekansh.[protected]@gmail.com) or call us at [protected]

This is to inform you that there was diesel leakage in my car SWIFT VDI ,i went to the KTL workshop lucknow for repairing dated on[protected].but after the 10 days the leakage problem started again,this time leakage was from somewhere else and i found that they fixed that leakage by the help of M-seal in the KTL workshop lko,faizabad road.very poor customer service was done.i recommend you to take some action.

I just found out that Maruti Suzuki sets targets for its MASSs that they must sell a certain amount of parts every month fo rwhich they get a bonus.

Due to this the Service center passes on the discount to their employees.

Hence when we give our car for repair/service, parts which are perfect are replaced and charged to us.


Thus we pay so that Maruti and its service centres prosper.

the road side mechanic is a preferrable and more dependable option as he survives because of his reputation and cannot afford allow it to be tarnished.

Maruit has grown too big so they don't care for customers and their suffering.

LET US RESOLVE TO BOYCOTT MARUTI AND ITS AUTHORISED SERVICE STATIONS.

Maruti's Authorised Service Centre "Seva Automobiles" mishandled my vehicle while given for repairs.

It was so badly handled that they broke door handle, bonnet opener,glove compartmrnt cover, window operation switch assembly and they now want that i should pay for all this

Can somebody guide me as what should do to get my problem resolved.
Awaiting suggestions,

Thks n rgds

Dear Sir,
This is to bring to your information that this is my fourth reminder regarding the problem I am facing in my Swift Vxi car. Since last 10 days I am not driving my car there is risk to my life. The problem is not resolved yet and your Area manager told me that the head of the engine which is distroyed due to fire is still not available. I have called several times. I am getting calls from Sarjit(Meerut), [protected], but not getting proper response as he is telling me since last one week that part is not available, I am comming to Pasco, Gurgaon from where I bought SwiftVxi.
No body is paying attention to this problem neighter I am getting any response.
I would appreciate your intervention and immediate attention in this matter for better results. I am unable to do my job due to this problem and I have wasted lot of money in hiring taxi. Who will bear these expense? Secondly I am going through mental stress because of this issue.

Regards,
Monish Kumar
[protected]

I KRR MOHANA RAO PURCHASED WAGON R IN APRIL 2008 . WITH IN one month of purchasing time ac not functioning i approached the jayalakshmi automobiles and said the complaint they temporarly repaired .again after 6 months thesame complaint the same process continued . after one year the problem was the same now they are saying compressor was failed you have to pay 18000/ .therefore i am going to consumer forum

had purchase maruti dezire vxi on[protected]. there has continous under body noise from the first month of purchase. which i had inspected from modern automobile hissar authorised maruti showroom three times but still they are not able to provide solution till date,

further there is also generic problem in automatic key cover which gets crack,
cover of both my key is crack and i have to use it with cello tape.

pathetic for a sedan user

Dear Sir,

I have purchased an Alto LXI from Dewars Garage - Topsia Rd , Kolkata on 19th April '2010 with the following details.

Invoice No & Date : VSL 10000014 dated 19/04/2010
Owner Name in Invoice : Chandrani Banerjee ( my wife)
Vehicle ID/ CHASSIS : MA3EAA61S01607701
ENGINE NO : F8DN 4363710
MODEL : ALTO LXI BSIV - AR4CSG


I had been facing serious problems with my car since the last 2-3 months . I had approached your dealer and they had suggested us to book the service with their workshop. I booked it for the 2nd service on 2nd october'2010 and explained that I am facing the following problems :

1. My Car gives a mileage of less than 10 kms per litre

2. The clutch is not functioning properly and it gives a throttle whenver it is being relased and there is a lot o[censored]neasinesss while changing gears - While driving & changing gears , the gear gives an awkward feeling that is reeling & vibrating

2. The worst part is the steering suspension. It is giving lot of noise & vibrations every time I drive . While driving , it gives a feeling that the steering is not properly placed and the parts down under can come out any moment.


Still the same persists .... Nothing has been done ... I am going from one service station to another and every body is asking me to contact dealer ... Please advise me what needs to be done ....

I have using Maruti products since 1996 . I had owned 2 Marutis previously & and an Alto LX before . Till date I was a highly satisfied customer ... Now I am in a mess ...

Request you for immediate resolution or else I need to take it forward

Regards

Indranil
+ 91 [protected]
+ 91 [protected]

Dear Sir,

My Maruti Dzire vehicle met accident last month and took my vehicle to Ganesh Cars , Kanchipuram for service with ICICI claim form. They requested me the original documents ( R.C , License, and Insurance ) to be provided to cross check by Insurance agent for claim approval.
In that way, I have provided my documents ( original ) to them. But, when I took my vehicle delivery back ( 25/10/2010) - they failed to give my originals and conveyed me that, the vehicle was reparied in their main branch in vellore and originals are with vellore work shop manager.
The promised me to provide the documents next day .. But till date , they are not able to provide the document. Please advise , how to handle this case and how to retreive , the original documents from dealer.

Many thanks in advance.
Yours,
Gnanaprakasam Subramaniam

[protected]

Dear Sir,
This is to bring to your urgent notice that I am experiencing serious issues with my Maruti Swift Vxi that I purchased on 31st Dec’2008 from Pasco Automobile, Gurgaon with an extended 2 years warranty. Here I am reaching out to you for your immediate attention.

I experienced some sound in the engine on 31st oct’2010 and took it to Maruti service centre at Bulandshahr (Delhi Auto Engineers), it was diagnosed properly and mechanic told me that the tipid is making sound but it will create no problem in driving at all. While driving the very next day, there was a sudden noise from the engine like crackers inside. When I opened the bonnet I couldn’t see anything from top. As there was no Authorized service centre nearby, I further drove the car slowly (@10-15 kmph) to Meerut, straight to a Maruti Service centre (Raj Sneh).

The workshop manager diagnosed the problem and told me that the cylinder groove where the spark plug is fixed was destroyed due to fire and the igniter was completely burnt. They tried to resolve the problem but still there is vibration and sound in the engine. I am not at all satisfied with the services provided. If my car is under warranty, ideally all the failed engine parts should be replaced if not just the head. Moreover, I fail to understand why Raj Sneh service center charged me Rs.5000/- as engine comes under warranty. Request you to adjust this amount also.

In addition to this, while opening the head of engine they removed the front bumper which was in showroom condition but when they fixed the same in the body it was completely in bad shape. I don’t expect such kind of customer service from a reputed company like Maruti.

My car is always been serviced before stipulated time schedule but I don’t understand why has this happened? Herewith, I am attaching my vehicle and its services details. This would give an idea of my discipline towards my car and my belief in Maruti.

To be true, I am very scared driving my car in this condition. This incident has given me enough mental trauma and stress and is also hampering my job which requires city driving.

I would rather urge you to intervene and take necessary action to get this resolved immediately to my satisfaction. If the engine is faulty, request you to replace it or at least all the required parts so that this is resolved once and for all.

Thanking you in anticipation and request you to acknowledge this mail at the earliest.

Regards,
Monish Kumar,
[protected].

Maruti Swift Vxi (Petrol) HR 26 AV 2358
Dealer name: PASCO AUTOMOBILES, Gurgaon
Chassis no: MA3EKE41S00388687 M. & Y. of Manufacturing: 12/2008
Engine No: G13BBN468101

I purchased an Alto Xcite model 2009 Limited Edition from M/S Competent Automobile Co. Ltd,Feroz Gandhi Market, Part-2, Lajpat Nagar, Delhi. Chasis no. is 1526462/Engine no. is 4325537/date of delivery is 29.12.09. I was told by the marketing person that the tyres supplied in Alto Xcite limited edition are tubeless tyres.

On 7th Nov'2010, the Tyre pressure became very less and on going to the tyre dealer, I was told that the tyres are not tubeless tyres and are MRF ZVTS Steel Radial Tyres with the tube. We purchase a vehicle based on the faith reposed in Maruti Suzuki India Ltd. But this faith has been somehow shaken. The marketing person Mr. Pushpendra at Competent Autmobiles Co. Ltd, Lajpat Nagar has refused to change the tyres.

I filed a complaint at Suzuki online with contact @maruti.co.in on 7.11.10. But yet to receive any feedback from the company as at 9.11.2010.

Above implies that the goodwill of the company is being driven away by misrepresentation of material facts just to boost up the sales and meet the December targets.

May I get the redressal of my complaint from any quarter what so ever in this matter.

Regards - Dinkar Mangleek([protected])

My complaint is about that they sell car as this is used and defect Car on the basis of bellow reason. Also as they have make it to deliver so fast.

They have purchase from KTL Pvt. Ltd. with heavy discount and sell me on new price

1. Car Product date is January 2010 mention on manual/service book. They explain me that Car product is not important, it have come to their end recently. I argue to show me invoice of delivery. They failed to show the date of receipt the car on document.

2. Vehicle color is fade seemed as old or long period kept and used.

3. To get reverse there is an abnormal sound from gear, no step have been taken.

4. In accessories Car Jack was unavailable, to ask for this accessories have been provided.

5. Odometer reading showing 162 Km. where they had entry it on Manual/Service book 15 Km.

6. An accessories Perfume not provided. Which entry is in sale invoice?

7. Temporary certificate of registration not provided till the date.

8. Teflon and Anti rust coating will be done before delivery. It has not done and now they denying, saying that it have already done.

I have severely contact by phone to representative of My Cars but they do not rectify till the date. Mr Sanjai a Sales representative has denied any deficiency and clarify that your payment is due.

Now I still Car is lay down in my home after full payment. In my view, It was their interest to sell out old and used Car and confused me to have own my Dream Car Astar AT. Also I have to spend one lac more for this Car.

I have complaint two times to MARUTI SUZUKI INDIA LIMITED. They did not agree to mean this is the mater of Cheating, Misguiding by the Dealer end. They simply submit my complaint as service related and guide me to go to any Maruti Genuine Service Centre for resolving the mater.

I strongly submitting my complaint to MARUTI SUZUKI INDIA LIMITED and Ministry of Heave Industry Either provide me my dream Car Maruti Suzuki Astar VDI AT or refund my payment. If no decision will taken in my favor in 15 days, I have to beyond to go Consumer Forum.

Thanks with regards.



Ashok Kumar Saha

Hand Phone: [protected]



Copy to: 1. Ministry of Heavy Industries and Public Enterprises

2. Car Trade India.

3. My Car Pvt. Ltd.

Dear Sir,
I,ve purchased Suzuki aceess 125 from authorised dealer M.S Teg suzuki located at Amritsar & the same is out of service from last 25 days due to faulty ignition coil inspite of reminding several time to your dealer he.s unable to arrange the spare
Kindly look into the matter & take neccesary action for the same.