Maruti Suzuki India Complaints & Reviews

General Manager (Sales)
Maruti Suzuki,
Gurgaon

Dear Sirs,

THIS IS THE RE-SUBMISSION OF COMPLAINT THAT I HAD PREVIOUSLY SUBMITTED
FOR MY CAR'S MANUFACTURING PROBLEM.
I WISH THIS TIME I GET ANY RESPONSE FROM YOUR SIDE.
I have purchased New Zen Estillo in sept-2009. The engine of my car got seized in aug2010. As per the dealers investigation there was some hitting of stone in the sump of the engine due to which the engine got seized. I want to know that the new K series engine of your new car so delicate that with the mere hitting of the stone impact, the sump gets damaged? Due to this my car had to be under repair since last 20 days. Your dealer has told me that in this case they are helpless & I had to get the vehicle attended on my own which I have done. What precaution has been taken to safe guard the engine from getting damaged on Indian conditions? From the day I purchased this new car (against the exchange offer) I had been facing the problem of pickup, average fuel consumption for which I had not received any suitable response from your dealer (M/S Shubh Motors)

Sir, I am a customer of Maruti suzuki from last eight years. This type of problem I had not faced with may maruti 800 car.

Sir as your firm is an international ISO organization, this type of the engine problems brings black spots on your organization. I had got attached to your products seeing your International status & reliability & preferred your products against the other similar products (cars).

Sir it is humbly requested to kindly look into this and do much needful by giving me suitable justice as per the fame of your organization.


P.C.BHATNAGAR
H-4, Gopal Nagar,
Dubey colony,
Katni-483501

what is the use of buying a vehical which dos't have good servicing center i had to wait for all most one week for sample problem, before servicing my bike is to give 41-45 millage now i am getting 30-35 what hell is this .they gust dont care they are the worst people i ever meet in my life. what the hell the company is doing . do any one have the custmer care number pleae post it

one simple suggestion Dont buy this vehical for god sake


thanks

Ramu

MY NAME IS AKASH DEEP AND I AM FACING VERY TROUBLE WITH MY NEW CAR SWIFT VDI (SWIFT PARTS ARE VERY POOR, FRONT BUMPER,REAR BUMPER,A.C.,VERY NOISY WHEN WE DRIVE THE CAR AND ALSO NOT GETTING ANY SERVICE FROM ANY MARUTI DEALERS

Bad Service

This is regarding my car Maruti Suzuki wagonr Regn No. RJ06CA6074 .
I purchased the car from LOHIA,AUTOMOBILE BHILDWADA, date of purchase is 4/04/2009. The car met the accident on 05/04/2009 and was repaired free of cost at the bhildwada service station. In that accident, the bumper and the headlight was damaged and components were raplaced.

The problem started when the bumper paint peeled off and the brightness of headlight geting dimed in next 15 days. I approached the service canter regarding this problem. They told that it would be done at the time of second servicing. It was rectified by them at the time of second servicing. But the paint peeled of once again in one month.

I was transferred to Mathura form bhildwada.Now I got in touch with Mathura service station. But they are not attending to my problem. I consulted the Maruti service customer care for their opinion but, they asked me to go to bhildwada service station, which is not feasible for me.

I am totally dissatisfied by the service provided to me. I want my car servicing to be done at Mathura service centre only and the problem should be rectified permanently by any means.


Binod Kumar jaiswal
Branch Manager barsana,Mathura
Mob-[protected]

Dear sir,
I have purchased Maruti Alto LXI through Maruti scheme "Ham sath sath Hai " in 2007 when I was working with M/s Bharat Forge Ltd Pune.For that M/s Maruti Udyog has given me loan 2.75 lacs.I have paid 16 installments of Rs 4197/- & balance due I have cleared when I have left M/s Bharat Forge Ltd. in 3/2/2009.
Now I have urgency to sell my vehicle for that I want to remove Hp from my RC book. I have asked Maruti Udyog to give me NOC but they are not responding .

Pls tell me what to do?

I have booked a Swift Dzire LXI, from AUTO HITECH, Kolkata on 6th June 2010. I was told that the Car will be delivered with in 3 months. Accordingly I have sanctioned my car loan from Axis Bank & sold off my earlier Maruti 800.Car . But on 1st September 2010, when I enquired about delivery date, the dealer M/s AUTO HITECH mentioned that there is no surity of delivery & the date can be extended upto end of October,2010. I am very much depressed about such poor commitment from the dealer. I have earlier written a mail to Maruti Booking centre regarding confirmation of booking & delivery, but they have replied that , only the dealer from where the car is booked can confirm the date & allotment of cars are send directly to the dealer.

I will insist Maruti Udyog to take more care to the customers in improve their despatch fill compliance level.

Regards

Abhishek Chatterjee
Kolkata

Engineer NK Goyal working as Sr. Manager Utilities & power plant at a Reputed Textile unit at Neemrana, Alwar, and purchased ZEN ESTILO (RJ13-CA-3375) in September 2009 with MARUTI Insurance from Audi motors Sri ganganagar.
On dated 25/8/2010 I were at jaipur city & at about 8 PM I were driving my car , There was raining before some time & roads were as usual filled of water . Car passed through bumps and got damaged from underside & low oil level came on dash board, as there was full traffic on road so I decided to drive further some distance in search of some safe parking position. I hardly droved 01 KM when car get stopped. I parked the car by manual pushing with the help of my wife &SON to road side. The Next morning I called Maruti Service person from Prem MOTORS jaipur & He informed me that Car engine Has been SEIZED being Its Oil filter got damaged & all the oil got drained through this being oil passes through filter by pump pressure.
Then I Shifted the car with help of Crane to KATARIA AUTO ZONE, JAIPUR. I requested to repair the car under warrantee but they informed this damage did not cover in warrantee. I then contacted to MARUTI Insurance but their Surveyor MR. SUNIL YADAV also denied to give insurance claim.
When I checked my self for ROOT CAUSE ANALYSIS & future precautions I surprised to notice that THE LUBE OIL FILTER of this car is situated just in level of engine bottom which is the lowest part of car. Its Level is much lower than bumper bottom & also no safety guard has been provided for filter. When I checked personally in many other cars in my company like Alto , Wagon-R , Hyundai I-10 , Spark , I did not find this type of problem in them.
You are requested to rectify this problem by shifting position of its oil filter & by providing a safety guard for filter being condition of ROADS in India can not be improved.
You are also requested to please compensate my loss being this incident happened because of faulty design (wrong position of oil filter)
Please give me reply within 15 days. So that our faith in maruti services may be regained. Thanks & Regards Nkgoyal Cell no [protected]([protected]@gmail.com)

MY NAME IS PRADEEP JOSHI AND I BOOKED FOR A SWIFT VXI ON 11/07/2010 RECEIPT NO. REC 10003912 FROM THE MY CAR (PUNE) PVT.LTD. SHOWROOM PUNE MAHARSHTRA AND THEY PROMISED ME THE DELIVERY IN 20 DAYS BUT I AM YET TO GET MY VECHICLE STILL NOW ...THEY R NOT SHOWING ANY INTEREST IN IT THEY SAID THAT COMPANY IS NOT DESPATCHING THE VEHICLE. I HAD CONTACTED TO TO YOUR PUNE REG.OFFICE AREA SALES MANAGER MR ANKUR KHANDELWAL HE SAID THAT HE WILL LOOK IN TO MATTER BUT NOTHING IS HAPPEN IN LAST 30 DAYS AFTER CONTACTING HIM. SO I AM NOT SURE WHEN I WILL GET THE VEHICLE DELIVERY.HENCE I REQUEST YOU TO PLEASE LOOK IN TO ABOVE MATTER.

THANKING YOU

Dear Sir , I am ABHIJIT DAS OF MAHUDA having address 3, radhanagar mahuda dhanbad jharkhand i had a maruti swift VDI in the name of my mother mrs.PRAMILA KUMARI DEI reg no. JH 09 N 1009 which was purchased from M/S HINDUSTAN AUTO AGENCY BOKARO SECTOR 4

my swift has a major problem in breaking system which is not made clear by the workshop of hindustan auto agency in my 2nd free service &in 3rd also it was not satisfying,

please do the needful & make me assure for my problem to be solved

I am fed up with the after sales service of REGENT MARUTI SUZUKI DEALER which is in ghaziabad.
every time i go for service i put a complaint regarding the average of my car but they never do anything
n after checking my average again when i go their again nobody even bothers about listening to me..
I own a SWIFT Vxi which is supposed to give atleast an aversge of 13 but it only gives around 9-9.5..

I , B. Radhakrishnapillai , Kalackattethu, Pavumba , Kollam, have paid Rs. 10000/- as booking charge for swift dzire Lxi from Popular Vehicles And Services Ltd . Kollam.My booking date is 15.06.2010.At the time of booking they assured me that the vehicle should be delivered within two months or before Onam. Now they has not promissed their words . Now they says to me Maruti Udyog Ltd . recieve Rs.50000/- for booking charge of swift dzire Lxi.So my booking priority lost. Is this true? Is Maruti produce such instructions? At the time of booking they are not informed me, that the booking charge is Rs.50000/-.I request your good self, please issue directions to that dealer to deliver the vehicle at the earliest.

August 25, 2010

Messrs
Maruti Suzuki India Limited
Palam Gurgaon Road
Gurgaon – 122 015

Attn: Mr. Pankaj Narula – Executive Officer (Service)

Dear Sir,

Subject: Poor quality of periodical services/support & resulting damage to the vehicle

REF: - Invoice No. : Date: 20/08/2010 (Delivery of vehicle)
Job Card No. : JC10049211 Date: 19/08/2010, 11:36 AM
Reg.No. : DL7CE0807 Mileage : 63085
Modal :MARUTI Alto LX
Customer id : I[protected]
Chassis No. :326901 Service Type : Paid Service.

Dear Mr. Narula,
Greetings to you,
My car was running fine before I went to Maruti Sales & service (Delhi), Naraina Indl area, Phase-1 for a routine service. We are regular subscribers of maintenance /repair services of above mentioned outlet/station for three of our Maruti cars (2 Wagon R and 1 Alto).

My recent visit was a nightmare & can be a lesson for more than million of loyal Maruti customers. This time I paid Rs.4325 for normal check-up, along with change of engine oil, break oil & gear oil. Mr Sapan Kr. Sarkar was the service advisor assigned for the job. At the time of Delivery(20/08/10) he told me that vehicle is working fine but he found some trace of engine oil in coolant box. I told him to check if some problem is their or can arise in near future. He assured me that they had a thorough check of machinery and car will run fine. Although, I can come down for a check after 1000 km or one month, if needed.
Now just 4 days after getting my car back with their assurance(yesterday,25/08/10), I have to stop midway due to heavy smoke & foul smell coming out of engine of car. I called Mr. Sarkar & his office several times for assistance at the time of this mishap. but of no use. Somehow, I managed to get a tow support from a friend’s car to reach the same service station again. Now they want me to pay between Rs.12,000/ to 27,000/ or even more, depending upon damage occurred. Moreover they don't have their mechanics available even today(26/08/10) to check the car. Now my vehicle is lying unattended at the mercy of Maruti service station staff (Maruti Sales & service (Delhi), Naraina Indt area, Phase-1) from last two days (with Job card number JC[protected]. There was also some disparity in mileage mentioned on two job cards as compare to actual distance traveled in these four days.

My question is why should I (a customer pay for any kind of damage/loss occurred due to negligence of Maruti service staff. Although I am also forced to bear cost of managing without my vehicle for number of days. I already mailed my comments through feedback form available at Maruti service station.Pls. check and acknowledge.
This e-mail is sent to you to make sure your valued customers are served better. We have a lot of Faith in Maruti and I believe my grievance is addressed at the earliest.

You can get in touch with me @ [protected]

mail ID: [protected]@gmail.com

Thanks & regards

Sanjeev Bhakhri

Hi sir.....

I have complain with bansidhar motors at himatnagar who tell us i[censored] want to buy suzuki access u give us 6000 to 7000 rs. as a on.This is down the impretion of company.and party purchas the part he said part is not availble. i am very unhappy with bansidhar motors service plz look in to this matter seriasly.i request change the dealer ship another person who has capable to handle the delership.

I purchased a suzuki access 125 today. When I visited the Insurance Company to get it insured. I found that the Engine and Chasis number marked on Vehicle and Form 22 was different. Hence It was difficult for the get it insured.

Engine Number
F[protected] Printed on Form 22 while vehile carrying F[protected]
Chasis Number MB8CFACAFA8174850 while vehicle carrying MB8CFACAFH8194850

I get frustated and depressed.
I can not even move the vehicle on the raod. How do ensure myself that this vehile is new one or it can be a stolen vehicle also.

I would like to forawar my complaint to the Suzuki Motorcycle to get it the matter resovled at the earliest.
Otherwise I have to take the further action.
Thanks


JHSHarma

[protected]@hotmail.com

I purchased a brand new car from Chennai popular (Maruti Dealer) and got the first service after the service i could hear some sound coming out and was not sure of where the sound was coming when i checked with popular they said it is a door latch problem and they did something and said it would be arrested and from the day on my vehicle was regularly picked and droped but no resolution found had to spend money in filling petrol and got deliver with tank empty they said it was used for test drive and always they use to do some short term fix and send the vehicle back to me and i didnt had time to check whenever i take my vehicle out on weekends i can still hear the same sound and once i got transfer from chennai to bangalore nearest dealer was Bimal, Yelahanka, they started checking the vehicle and even now they are in the way of checking the issue every time they deliver the vehicle they get the satisfactory report signed by me and close the case again within a next weekend they use to come and pick the vehicle and still the issue is ongoing and no resolution they have removed the back bumpers and front bumpers lot of times and now i could see front bumpers lock is broken and one side of the bumper alignment is not proper and it is poped out, even now they say that they would take my vehicle and check but the time and money i spent on my new car i could rather go for a used car and do the service where i would have some peace, i called up their zonal office, regional office and service centres and not getting any response once they would call and inform me that i need to drop the vehicle and after that a manager would call but nothing is happening i would like to either fix the problem when i checked with my friends even they had similar problem and it was shocobs problem and they got it replaced but last time when i spoke to bimal regarding that they said it is shocks pin problem and i asked them to replace it since it was under warranty they said due to lack of lubricants sound comes out and they lubricated and very next weekend i can still hear the same noise and also now i can see lots of other problems like bumper alighnment and i am totally pissed of with that vehicle and i am cheated by purchasing a vehicle from maruti. I request if any alternative steps or any kind of service which maruti could do for this and fix the problem i would sell of the vehicle and never go for a maruti vehicle in my life and i would think of a different vehicle.
vehicle model : Swift LXI
Registration : TN-02-AK 4181
Make : Nov' 2009


Thanks
Suresh Menon
[protected]

Car is the second biggest purchase of any middle class family after a home. I have also booked my car with great expectation, but all is ruined when I found that the car was repainted.

Some of the issues which I have noticed so far:

1. I took the delivery of car on 14th of August 2010 and the car (Swift VDI) was manufactured in March 2010 (As per Form 22). Which indicate that my car is six month old. Swift VDI already has a waiting, how is it possible that I got a car which is six month old.
2. When I was washing my car I noticed paint bubbles at the bottom end of my car except bumpers. How can is it possible that Maruti delivered a car which has paint defects.

Currently I don't have any pic for these faults but if needed I will arrange them.

Please suggest me what I do now ?

Regards

Sandeep

I am Residing at Wardha ( near Nagpur). I have purchased suzuki access from BigWig-Nagpur in the month of May-2010. At the time of purchase BigWig assured about opening of servicing facility at our location.But when my first service was due & i have contacted to BigWig-Nagpur, they asked me for some more time for opening of service facility at Wardha.From that onwards whenever i have contacted them they told me within 4-5 days we will arrange some service camp at Wardha but till now there is no service camp. So kindly suggest us What to do next.This kind of cheating is not expected from the Reputed Company like Suzuki India & their dealer network.So kindly take the necessary action in this matter.
Could you please guide us on whom we should contact in this regard. Also, we would be thankful to you if you could provide us with the email addr of concern person.

Thanks.

Dear Sir/Madam
I am Shanmuga Sundaram,

i booked my Suzuki access on 20. July 2010 to peak agency Erode, to my wife Name of Sulochana.
the company employee promissed me to give it in a week or 10 days.i calling and going to this branch office several times but they did not hear to me...

Thanks with best
G.R.Shanmuga Sundaram
43-B.J.K.K. Road Komarapalayam 638183
Namakal (Dt) Tamil Nadu,

Cell:[protected]

Dear and respected ,

Sir ,

My name is Rais Ahmad Bhati ,I am working with vodafone essar digilink ltd. As a territory manager at churu dist. This is for kind information I am very very disappointed to write this information to your department for the water leakage problem from rear door and back side of my maruty A-star car .

I have purchased the Maruty A-star car ( RJOI (TEMP) 16127 ) on dated 24 june 2010 from AJMER AUTO AGENCIES PVT LTD ,AJMER .

Water leakage problem observed from initial time of rain date of 19 august’10 . I have informed to maruty service center at churu and I verify the problems to maruty service agency representative but they r saying this is beading problems and we r unable to changed this beading at the time and pl go to ajmer auto agencies .i am very very disappointed from this type answered from service center of maruty.
Any way I have informed once again to company representative of madhukar sales team leader of kishangarh , ajmer and he was said to me come to ajmer and we will check your problems .

But golmal hain ji sab golmal I explain my two days painful story for maruty department. I hope they r resolved it after this …..sorry I want to explain in hindi due to some reason ….

19 AUGUST ’10 Churu main jabardast barish ho rahi thi meri car mere ghar ke outside park thi or us per barish ka pani gir raha tha . jab sham ko main car ko check karne ke liye gaya to mujhe jabardast jhatka laga ki car main pani bhar gaya hain meri samajh main kuch nahi aaya ki what I do or ye sab kese ho raha hain main churu maruty service station gaya waha pe maine problems check karwayi but they r unble to help me .
They was saying this is beading problems or aap pl waha chal jaye jaha se aapne car purched ki hain main marta kya nahi karta main same day ajmer ke liye rawana ho gaya whichis 300 km away from churu

20 august ko jab main kishangarh pahuncha or sales team leader madhukar ko call pe call karna start kiya but janab ne 3 ghante tak mera call bhi receive nahi kiya tab main disappoint hoker mene ajmer auto agencies main mr. prashant ji ko call kiya unhone kaha ki aap ajmer workshop aa jao waha pe hum aapki probles check kar lenge .main ajmer chala gaya .

Waha pe jab mene apni problems service men ko check karwai to usne kaha ki beading is ok water lekage problems kaha hain ????

Waha pe problems mujhe najar aa rahi hain magar unko car main water bhara hua najar nahi aaya jab mene thora pressure diya or car ko proper tarike se check karwaya tab unko laga ki water lekage hain.
3 ghante tak unse tu-tu main-main karne ke bad unhone kaha ki beading available nahi hain order karna padega or 4-5 day ke bad aana .mene unse requisitely kaha ki ki sir main churu se aaya hoon or aaj ke din mene office se closing ke time leave le ke aaya hoon so pl take it on same urgent priority because I can’ able to come again .or mere yaha aana is to expensive .

Magar bhais kea age bin bajane se koi fayda nahi tha .mere preshan hoker AJMER AUTO AGENCIES KE SHOWROOM owner ke pass gaya or unko meri problem batai .
Mujhe unhone good response diya or dubara workshop bheja ki pl aap jao I will do best for u pl don’t very

Main subah se bhuka pyasa service certer main katputli ki tarah dance raha tha .

Main waha pe dubara gaya to mujhe khuchh ummid ki kiran najar aayi ki shayad ab mera kam ho jayega

Or waha pe mujhe kaha gaya ki pl aap 1 ghante baad aana aapka kam ho jayega .ok I am agree with him
Main waha se dinner ke liye chala gaya or 1 ghante baad waps workshop aaya meri car ko ok kar ke ready kar diya gaya workshop ki taraf se .

Jab mene car ko check kiya to I am shocked ki kya majak laga rakhi hain .unhone kisi dusri new A-star ki beading nikalkar meri A-star main set kar diya tha lekin mujhe waha pe itna gussa aaya ki maine maruty ki car lekar konsa gunah kar liya .

Unhone beadings ko without sealed kiye hi door pe laga diya ab to car pahle se jyada kharab ho gayi hain or unki najar main kaam ok ho gaya tha jabki unhone dubara check karne ki jahmat nahi ki problem resolved ho gayi hain aa nahi .

Unhone kaha ki ye beadings to aise hi lagegi ab iska khuchh nahi ho sakta ya ab jo nayi beadings 10 day ke baad aayegi tab aap dubara aa jana .

Main maruty se ye puchhana chahta hoon ki jab maruty ke authorized service station pe unko beadings lagane ka knowledge nahi hain to unhone meri car ki beadings kyo hatai ab meri car ki originality to dead ho gayi hain . main bada hi nirash hoker waps chala aaya ki consumer court main jana padega tab hi mera kam hoga kyoki mere paas west many or time dono hi nahi hain.

Still my problems not resolved yet.i hope u will do best for my problems i[censored] r also unable pl revert me on mail.

Pl do needful


I am unable to paying money and time for this issue ,but I thing is clear It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki

Thanks

Rais Ahmad Bhati
Mobile no-[protected]
Add-gunjan enterprises ,near bank of baroda ,old road ,near ram mandir , CHURU.
CAR NO-RJO1-TEMP-16267
CHASSIS NO—311798
ENGINE NO-1211518
DATE OF PURCHED _24/06/2010
MODEL-A-STAR VXI
DEALER _AJMER AUTO AGENCIES(P)LTD.

Dear Sir,
I have given my maruti suzuki swift for service to krishna automobiles, Jodhpur. My problems was that the AC water was coming inside the car they told me that the pipes are chocked because of dust and it have to be cleaned and serviced and it will be charded 1500/- for that i agreed to them. Firstly they call me to take the car back after 3 days from service they made me wait for 2 hours and then when i got my car the AC baring was damage and when i gave the car to them on service it was working fine the same baring was changed by me 3 months back. When i ask them to change it was not readily available with them and they told me that it will take max. 2 days to came from company but it was not so it came after 7 days and then after when i got my car, i am having the same problem of AC water coming inside and i am also not satisfied with the service. I made calls to your toll free nos but dint get any satisfactory answers.
CAR NO.- RJ 14 CC 8934
REGISTER NAME - DEEPA SANGTANI

I hope so you will go through my problem.

Thanks & Regards
Dayal Moolchandani
[protected]
[protected]