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Maruti Suzuki India Complaints & Reviews

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Updated: Apr 1, 2026
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P
Pradeep talreja
from Ahmedabad, Gujarat
Sep 9, 2010
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Address: Ahmedabad, Gujarat

Sir

I regret to inform you that i had purchased Maruti Suzuki wagnor around a month back from Kataria automobiles AHMEDABAD,but the day it was delivered glass tray was broken, horn not working,problem in meter,as well as engine vibrating. i complained them very next day but they answered that i will have to use till first service. But now even after service i am not satisfied at all. Since the very first day i am facing problem..Even the wheels are vibrating.. i am really dissatsfied with this. I dont expect such service from a reputed company like MARUTI..I kindly request you to change the piece.The product is totally defective.
Please look into the matter and change the piece as soon as possible..Its not only important for me but you too.. I expect a reply soon without any delay.
Thank you..Pradeep Talreja
Aug 13, 2020
Complaint marked as Resolved 
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    Krishan Yaduvanshi
    from Chandigarh, Chandigarh
    Sep 9, 2010
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    Address: Rewari, Haryana

    To,
    Customer Care ,
    Maruti Suzuki (India) Ltd.
    Sub:- Complaint against the Dealers/Agencies
    Sir,

    # I had bookeb a car Swift Dzire VDI on Dt.19/07/2010 with Competent Automobiles Co. Ltd. and paid booking amount of Rs. 10,000/- vide receipt No. 929 dated[protected].

    # This vehicle of me has been financed with State Bank of Patiala and the State Bank of Patiala had issued a Demand Draft bearing No. 784523 amounting to Rs. 6,42,164/- payable at SBOP New Delhi in favour .

    # That at that time your Dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) had charged Rs.12,000/- excess amount from me till today.

    # (Maruti Sweft Dzire-VDI) bearing Engine No. D13A-1455121, Chassis No. MA3FSEBISOO 289633, Model-2010, to me above note sale invoice No. [protected]SRSA dated[protected] Competent Automobiles Co. Ltd. .

    # That after the purchasing the above noted vehicle when I reached at my house and seen my vehicle then I found that your dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) handed over me a defected, old and used Car because the Sale invoice has been issued by you on dated 14.08.2010 while me purchased the said vehicle (Car) on 16.08.2010 but this car had sold on your maruti record on 20.08.2010 which is clearly shows that the Car in question is defective, used and old one. You had already sold the said vehicle in previously and due to defect you further sold the same to me, thus your COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) cheated me and extort money by playing fraud.
    # That thereafter I reached at your workshop/Service Station of your addressee APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-12340, for First Free Service of his above noted vehicle and made complaint to the officials of your addressee that there is a Starting problem has been arisen in the vehicle and a loud sound in the Engine of vehicle in question has been also arisen. Then They had done the service of the vehicle in question but I had feel a great surprise when your addressee had illegally charged Rs. 5600/- including labour charges of Rs. 2514/- from me. while according to the company instruction the service was free. It is further a great regretful thing to me that the problem arisen in this vehicle i.e. starting problem and sound in engine had not corrected by you addressee .
    # That on dated[protected] a yellow coloured light had been flashed in the Techno meter of the vehicle (Car) By me.Then I had telephonically contacted to the Service Station and talk with Service Advisor Mr. Sandeep Mahlawat on his mobile No.[protected] at about 10:00 A.M. regarding the problem in the Car and on the advise of Service Advisor reached at the workshop/service Station of you addressee along with vehicle in question and the workers/Mechanics of you addressee without preparing job card entered the vehicle in their workshop and after 30 minutes handed over the Car to the client o[censored]ndersigned stating that now the Car is O.K. condition. At the time of taking the vehicle from the worker/Mechanics, I had asked them that me and my family members wants to go at Ajmer, please make sure in between the way of Ajmer the vehicle could not create problem to me and my family.
    # Thereafter Me and my family started our journey from Rewari to Ajmer and when we reached at Shahpura near Jaipur the suddenly Vehicle (Car) had been stopped due to technical fault, on that time I make telephonically call on Maruti on road Service Center Numbers 18004200 then the person who attend the call assured to me that provide service within one hours. I had waited up to 2 hours on that place but nobody appeared there, thereafter I arranged a Crane and toe the Car at nearest Maruti Authorized Service Centre namely PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar road, Jaipur (Raj.) about 5:30 P.M. The staff of your addressee had told me that tomorrow i.e. 28.08.2010 at about 11:00 A.M. we will handed over the vehicle to you. Due to this unexpected problem, My family members and Me stayed at Jaipur in a Hotel and suffered a heavy mental, physical and economical pain and harassment and thereafter at about 6:00P.M. I reached at the workshop of you addressee then your addressee had told me that if you will pay Rs. 60,000/- to us then they will repair the Car in question because the fuel injector of the vehicle has been defective from the very beginning i.e. it is a manufacturing defect, if you purchased the vehicle from our Agency/shop then we will repair your Car without any cost during the guarantee period. On that I had contacted to Mr. Vinay who is the work Manager of APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401 on his mobile No. [protected] and told all the situation and mishappaning due to the Car in question then he told to bring the vehicle on the workshop of addressee and assured to repair the vehicle without cost because of manufacturing defect. Then I had told to the official of your addressee namely Devender Bhardwaj works maneger PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), for not paying any amount because the vehicle is falls within the guarantee period and asked to return the vehicle on that the official of your addressee had started misbehaving with me and my family members and abusing with them and told why vest my time and forceably charged Rs. 2656/- from me and told we have replace 15 Ltrs diesel in the vehicle, hence you will pay the same and further illegally and wrongly charged Vat on the Diesel.
    1. # Thereafter Me and my family had toe the vehicle by Crane and reached at the workshop/Service Station of you addressee on dated 29.08.2010 at about 8:40 A.M. and handed over the vehicle to APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401,for repair. On dated 01.09.2010 Mr. Vinay, who is the official of your addressee had telephonically told to me that this vehicle had not sold by us, if you want to repair the vehicle from our workshop/Service centre then you will pay 50% of the cost of fuel injector amount i.e. Rs. 30,000/-. If you had purchased the vehicle from our showroom/Agency then we will repair/replace the said part of your vehicle without any cost. On that time I talk to Mr. Amarnath Bansal (G.M) COMPETENT AUTOMOBILES CO. LTD. GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) on telephonically then he told me that we know regarding the defective fuel injector of the vehicle from the very inception, if you bring the vehicle at our workshop at Gurgaon then we will replace the fuel injector without cost. On the assurance of your addressee. Then I had toe the vehicle by Crane and reached at COMPETENT AUTOMOBILES CO. LTD. ,A-25, Sector-34, Infocity, Gurgaon, (Haryana) the workshop/Service Station of your addressee at about 6:20 P.M. on dated 01.09.2010 and handed over the vehicle to your addressee for replacement of the vehicle with a new vehicle.
    # That the due to the wrongful and illegal act and conduct on the part of your addressee had me suffered a heavy mental, physical and economical pain and harassment. .

    1. COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana)

    2. The authorized dealers APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401, through its Owner/Proprietor.
    3. And PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), through its Owner/Proprietor.
    is liable for every act and conduct on the parts of addressee and the addressee being authorized dealer of Maruti Suzuki are liable to provide every facility/benefit to the customers who purchased the vehicle of addressee no.
    Through this returned the amount which was illegally charged from me the vehicle as mentioned in above paras.
    Your addressee is called upon to handed over/replace the Car me with a new Car because of you had sold a defective, used and old Car to me and thereby cheated me and extort money and also liable to returned Rs. 12,000/- which was illegally charged from me at the time of purchasing the said Vehicle.
    Regards:-
    Krishan Yaduvanshi S/o Smt. Saroj Yadav
    Mob:- 92.156.69096
    Aug 13, 2020
    Complaint marked as Resolved 

    Competent Automobile — Poor service provided by service centre

    I would like to share the poor experience I had with Competent Automobile.

    It has always been a nightmare to get my vehicle service either at Competent (Gazipur or Gurgaon), right from 1st Service.

    It has always been a painful to get my vehicle services from them, I had to send multiple emails and make multiple calls so that they could fix the problems mentioned to them when the vehicle was given to them.

    The service centre has negative attittue and I have seen this accross all service station of Competent Automobile.

    Following had been the problems I had faced with them in past 2.5yrs of association:

    They provided me the purchase invoice after 1.5yrs after multiple visits.

    All Problems were not resolved when the vehicle was delivered to me.


    They had tempered my internal and external wiriing after an accident and didn't accepted it.

    The was never ready when I had down for taking the delivery.

    Even after mixing the time with them to either giving the vehicle or taking delivery the min waiting time is 1hr to 4hrs.

    They would misguide you when you meet with accident and would try to fool you.

    They had been unable to analysise and fix some of the problem which had been from day one. Even Maruti has no answers to it.

    I had also spoken to Mr Kamal Kumar CEO, but there had been no response, no body case to looked into my complaint.

    There representative are very rude to you.

    They would damage your vehicle if you complain about them to Maruti.

    Now, I have moved to Bagga Link and it has better service then them, but I would still not recommend anyone to buy a MARUTI Product.

    Thanks for reading my review.
    Hello Sir,
    Subject: Complaint against not delivering the good service -Maruti service Center
    APRA AUTO (I) PVT LTD
    MANGAL HOUSE, BAWAL ROAD
    REWARI HARYANA 123401

    I purchased my car under the Maruti Suzuki Gift a car -NRI program in November 2009. I really liked your program and gifted Maruti-SWIFT to my parents so that they can comfortably use it but since then there are many problems with the car. Every week or so you have to take the car to the Maruti service center to repair this part or the other. The attitude of the manager and the working people is horrifying, they don't even think that we have paid 5lk for the car and we at least need a good service for our car. You complaint for some problem and they will fix something else and tell you that this is only what you wanted...I do not want to write down the whole story and how much we have suffered because of the poor service quality and bad behavior of the service center people here on this post as it will take hours.
    I do not know if you give the old cars or some defective cars in this NRI gift car program. We are away from home and cant not ask dad to take the car to the service center every time. Its really annoying and you need to make sure that the service stations provide best service that's what maruti is known for.

    Maruti stands for best quality and service. I hope you understand our problem and request you take some action and save us from all those bad experiences.
    My India's contact no:
    Vipin Yadav
    [protected]
    [protected]@gmail.com
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      P
      PRIYAM12345
      from Ratlam, Madhya Pradesh
      Sep 9, 2010
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      Address: Katni, Madhya Pradesh

      General Manager (Sales)
      Maruti Suzuki,
      Gurgaon

      Dear Sirs,

      THIS IS THE RE-SUBMISSION OF COMPLAINT THAT I HAD PREVIOUSLY SUBMITTED
      FOR MY CAR'S MANUFACTURING PROBLEM.
      I WISH THIS TIME I GET ANY RESPONSE FROM YOUR SIDE.
      I have purchased New Zen Estillo in sept-2009. The engine of my car got seized in aug2010. As per the dealers investigation there was some hitting of stone in the sump of the engine due to which the engine got seized. I want to know that the new K series engine of your new car so delicate that with the mere hitting of the stone impact, the sump gets damaged? Due to this my car had to be under repair since last 20 days. Your dealer has told me that in this case they are helpless & I had to get the vehicle attended on my own which I have done. What precaution has been taken to safe guard the engine from getting damaged on Indian conditions? From the day I purchased this new car (against the exchange offer) I had been facing the problem of pickup, average fuel consumption for which I had not received any suitable response from your dealer (M/S Shubh Motors)

      Sir, I am a customer of Maruti suzuki from last eight years. This type of problem I had not faced with may maruti 800 car.

      Sir as your firm is an international ISO organization, this type of the engine problems brings black spots on your organization. I had got attached to your products seeing your International status & reliability & preferred your products against the other similar products (cars).

      Sir it is humbly requested to kindly look into this and do much needful by giving me suitable justice as per the fame of your organization.


      P.C.BHATNAGAR
      H-4, Gopal Nagar,
      Dubey colony,
      Katni-483501
      Aug 13, 2020
      Complaint marked as Resolved 

      MarutiSuzuki — Manufacturing defect in Engine

      My car purchased 11 months back which has done 4012 kilometers only is having manufacturing defect in the engine and is lying in the Jamkash vehicleades workshop for the past three days. The problem has not been fixed so far. The vehicle needs replacement of ENGINE.
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        R
        ramu4u2
        from Gandevi, Gujarat
        Sep 7, 2010
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        Address: Hyderabad, Andhra Pradesh

        what is the use of buying a vehical which dos't have good servicing center i had to wait for all most one week for sample problem, before servicing my bike is to give 41-45 millage now i am getting 30-35 what hell is this .they gust dont care they are the worst people i ever meet in my life. what the hell the company is doing . do any one have the custmer care number pleae post it

        one simple suggestion Dont buy this vehical for god sake


        thanks

        Ramu
        Aug 13, 2020
        Complaint marked as Resolved 
        worst Servicing center in hyderabad --" Bays motorcycle Pvt. Ltd. Somajiguda, Rajbhavan Road "
        Yup u r absolutely right. I owned GS 150R recently, before service the bike was comfort in riding except a sound coming from front Drum. After first service did by low quality technicians made the bike a damn thing. I don know what these peoples are doing, are they called technicians?
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          A
          akashmanni
          from Pune, Maharashtra
          Sep 6, 2010
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          Address: Uttar Pradesh

          MY NAME IS AKASH DEEP AND I AM FACING VERY TROUBLE WITH MY NEW CAR SWIFT VDI (SWIFT PARTS ARE VERY POOR, FRONT BUMPER,REAR BUMPER,A.C.,VERY NOISY WHEN WE DRIVE THE CAR AND ALSO NOT GETTING ANY SERVICE FROM ANY MARUTI DEALERS
          my mob no is [protected] and i am not happy with maruti car
          i am onower of maruti swift dezire vdi bearing rc no.hp-20D 1285, engine no. D13A1416213, ch no.MA3FSEB1S00273501,
          i replaised two doors no2 & 4 of my car from lovely autos sahid bhagat singh nagar dealer workshop no. 3503 against bill no. BR10000546 Date[protected]. i am not satisfied from their services because the fitting of the doors are not proper. when i complaint them they told me that this is because of defaulted doors supplied by maruti udyog ltd.
          i visted the service station two time for said problem but non of the staff members attend me through proper way.
          i also meet manager for my complaint with no result.

          THANKS,
          SHEETAL
          CONT[protected]
          Hi Akash,

          We apologise for the inconvenience caused. Please write in to [protected]@maruti.co.in with your complaint & we will get in touch with you. Remember to quote your ID 85357 in the subject line, to help us track your issue easily.

          Regards,
          Maruti Customer Service Team
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            binod_jaiswal
            from Delhi, Delhi
            Sep 4, 2010
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            Address: Mathura, Uttar Pradesh

            Bad Service

            This is regarding my car Maruti Suzuki wagonr Regn No. RJ06CA6074 .
            I purchased the car from LOHIA,AUTOMOBILE BHILDWADA, date of purchase is 4/04/2009. The car met the accident on 05/04/2009 and was repaired free of cost at the bhildwada service station. In that accident, the bumper and the headlight was damaged and components were raplaced.

            The problem started when the bumper paint peeled off and the brightness of headlight geting dimed in next 15 days. I approached the service canter regarding this problem. They told that it would be done at the time of second servicing. It was rectified by them at the time of second servicing. But the paint peeled of once again in one month.

            I was transferred to Mathura form bhildwada.Now I got in touch with Mathura service station. But they are not attending to my problem. I consulted the Maruti service customer care for their opinion but, they asked me to go to bhildwada service station, which is not feasible for me.

            I am totally dissatisfied by the service provided to me. I want my car servicing to be done at Mathura service centre only and the problem should be rectified permanently by any means.


            Binod Kumar jaiswal
            Branch Manager barsana,Mathura
            Mob-[protected]
            Aug 13, 2020
            Complaint marked as Resolved 

            WAGON R VXi — bad service

            Dear Sir
            My brother-in-law had purchased a Wagon R Vxi from a Maruti authorised dealer by the name of ROHAN MOTORS. There was this offer in the news paper that in case you do your car booking till the 31st Oct'2010 with an amount of Rs 5000 you would get 3 silver coins on the delivery of the car. Now my brother did the same and went to the above mentioned Rohan Motors for the booking this gentleman at the showroom by the name of Mr. Surender Rawat said that the offer was over and when shown the news paper he quoted “aare sir you know that it is never what is printed in the news paper".
            My brother in law wanted to stop the deal but then Mr. Satish Kambojh a Sales Head assured that on the delivery of the car 3 silver coins would be given . My brother in law went on the 1st Nov'2010 and said that he wanted the car and he was ready to give the complete payment in cash. The showroom people gave him the car BUT NOT the 3 SILVER COINS for this they said these were out of stock and would be delivered in a day to his house. Great no problems.

            Our bad luck that my brother in law’s car was parked outside his house and some unknown person came and hit the car and ran away. This happened the 2nds day that is on the 2nd Nov'2010 evening.
            My brother in law called the showroom for some assistance that to whom he should contact for the repair and the reply he got from the sales agent who had sold him the car was sir as if now it is Diwali time so you please sit and talk to us after Diwali.
            When I came to know about this I called up the showroom and asked for the manager and I would say that My special thanks to Mr. Vikas Goel who guided me correct and gave me the workshops number where the car could be repaired and taken care of.

            The next day the car was taken to the workshop and again the problem of the insurance and claiming it became an issue . We were told to give a lot of papers and at some point also told to give 1000 Rs because this was the under table amount which Mr. Surender Rawat had to give to the RTO people and what not. Anyways after fooling them enough we were told that you would be given the car after Diwali on the 12th Nov’10. Fine now when my brother in law calls up on the 10th Nov’10 to know the status he gets an answer that no work has been done and we could not even claim the insurance because your registration number has to come first. Now the showroom people get the registration number when they would get the work done this only they know.
            I called up on the 10th Nov’10 to speak to Mr. Rawat I was told by Ms. Sangeeta Verma he is on leave I said fine please if you could tell me the registration status of this car she tells me to call up after an hour. When I call her up after an hour she asks me to hold and speaks to some one without keeping the hand on the receiver saying that “ aare yaar kya karma hai inka bhai koi yaar dekho mera demak mat kharab karvao” the other gentle man speaks to me and tells me aap kal call karma .

            Is this what you promise to give before someone hands over the cash to you. MARUTI UDYOG HAS A NAME IN THE MARKET PLS DO NOT EMPLOYE PEOPLE WHO ARE SPOILING YOUR NAME .

            May I request you to please help me and my borther in law in this matter.


            My Brother in law who has purchased the car his details :

            Prof . Y.V.S. Kumar
            B- 18 NSG Housing Colony Builders
            Greater Noida
            Mobile- [protected]
            [protected]

            Car Temporary Registration Number – UP 6TC0372

            My self Vandana Mishra
            [protected]
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              Durgesh Mohod
              from Bengaluru, Karnataka
              Sep 2, 2010
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              Address: Pune, Maharashtra

              Dear sir,
              I have purchased Maruti Alto LXI through Maruti scheme "Ham sath sath Hai " in 2007 when I was working with M/s Bharat Forge Ltd Pune.For that M/s Maruti Udyog has given me loan 2.75 lacs.I have paid 16 installments of Rs 4197/- & balance due I have cleared when I have left M/s Bharat Forge Ltd. in 3/2/2009.
              Now I have urgency to sell my vehicle for that I want to remove Hp from my RC book. I have asked Maruti Udyog to give me NOC but they are not responding .

              Pls tell me what to do?
              Aug 13, 2020
              Complaint marked as Resolved 
              Facing the same issue from Maruti, need the NOC, how was this issue resolved? kindly help
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                A
                abhishekchat79
                from Hyderabad, Telangana
                Sep 1, 2010
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                Address: South 24 Parganas, West Bengal

                I have booked a Swift Dzire LXI, from AUTO HITECH, Kolkata on 6th June 2010. I was told that the Car will be delivered with in 3 months. Accordingly I have sanctioned my car loan from Axis Bank & sold off my earlier Maruti 800.Car . But on 1st September 2010, when I enquired about delivery date, the dealer M/s AUTO HITECH mentioned that there is no surity of delivery & the date can be extended upto end of October,2010. I am very much depressed about such poor commitment from the dealer. I have earlier written a mail to Maruti Booking centre regarding confirmation of booking & delivery, but they have replied that , only the dealer from where the car is booked can confirm the date & allotment of cars are send directly to the dealer.

                I will insist Maruti Udyog to take more care to the customers in improve their despatch fill compliance level.

                Regards

                Abhishek Chatterjee
                Kolkata
                Aug 13, 2020
                Complaint marked as Resolved 

                Maruti udyog/Swift dzire Vxi — Delay in delivery

                Dear sir,
                My self sanjeev rai and i had gone to one of the maruti dealer and he told that they can give the swift desire in 6-7 months.apart from that they are also saying that they will take some premium amount i[censored] want some urgent delivery.This is under table and u will not get any bill.Is thsi the process f getting business .Its really worse and we are surprised that now for thsi also we ahve to pay under table.We really losse the faith on Maruti and one time will come when no body will take the car from this company.

                Dzire LXi — Delivery Date

                We had booked Midnight Black Dzire LXi on June 1'st week, from Faridabad showroom we had got delivery date till 20th August. We just want to know from your side, that when can we expect the date of delivery date from your side.
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                  nk goyal
                  from Yaval, Maharashtra
                  Aug 30, 2010
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                  Address: Jaipur, Rajasthan

                  Engineer NK Goyal working as Sr. Manager Utilities & power plant at a Reputed Textile unit at Neemrana, Alwar, and purchased ZEN ESTILO (RJ13-CA-3375) in September 2009 with MARUTI Insurance from Audi motors Sri ganganagar.
                  On dated 25/8/2010 I were at jaipur city & at about 8 PM I were driving my car , There was raining before some time & roads were as usual filled of water . Car passed through bumps and got damaged from underside & low oil level came on dash board, as there was full traffic on road so I decided to drive further some distance in search of some safe parking position. I hardly droved 01 KM when car get stopped. I parked the car by manual pushing with the help of my wife &SON to road side. The Next morning I called Maruti Service person from Prem MOTORS jaipur & He informed me that Car engine Has been SEIZED being Its Oil filter got damaged & all the oil got drained through this being oil passes through filter by pump pressure.
                  Then I Shifted the car with help of Crane to KATARIA AUTO ZONE, JAIPUR. I requested to repair the car under warrantee but they informed this damage did not cover in warrantee. I then contacted to MARUTI Insurance but their Surveyor MR. SUNIL YADAV also denied to give insurance claim.
                  When I checked my self for ROOT CAUSE ANALYSIS & future precautions I surprised to notice that THE LUBE OIL FILTER of this car is situated just in level of engine bottom which is the lowest part of car. Its Level is much lower than bumper bottom & also no safety guard has been provided for filter. When I checked personally in many other cars in my company like Alto , Wagon-R , Hyundai I-10 , Spark , I did not find this type of problem in them.
                  You are requested to rectify this problem by shifting position of its oil filter & by providing a safety guard for filter being condition of ROADS in India can not be improved.
                  You are also requested to please compensate my loss being this incident happened because of faulty design (wrong position of oil filter)
                  Please give me reply within 15 days. So that our faith in maruti services may be regained. Thanks & Regards Nkgoyal Cell no [protected]([protected]@gmail.com)
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  I am also facing the same problem of Maruti Suzuki Estilo which i purchased in Feb 2010. (MH31 DC 2033) what you have mentioned. The service given to me by Automotive, Nagpur is very poor. In emergency no one picked up the phone. After 12 hours the car was attended. Also instead of towing the vehicle they took driving it to their workshop which would have damaged the engine once again due to water inside it.

                  Now they are not able to find the fault since last 8 days and all promises they made about giving me replacement vehilcle for driving and regarding other services had failed. I really had lost faith in Maruti vehicles.

                  If I come to know & or if you know more complaints likewise we can fight together with Maruti and also move to consumer court.
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                    S
                    shekharmone
                    from Jabalpur, Madhya Pradesh
                    Aug 30, 2010
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                    Address: Pune, Maharashtra

                    MY NAME IS PRADEEP JOSHI AND I BOOKED FOR A SWIFT VXI ON 11/07/2010 RECEIPT NO. REC 10003912 FROM THE MY CAR (PUNE) PVT.LTD. SHOWROOM PUNE MAHARSHTRA AND THEY PROMISED ME THE DELIVERY IN 20 DAYS BUT I AM YET TO GET MY VECHICLE STILL NOW ...THEY R NOT SHOWING ANY INTEREST IN IT THEY SAID THAT COMPANY IS NOT DESPATCHING THE VEHICLE. I HAD CONTACTED TO TO YOUR PUNE REG.OFFICE AREA SALES MANAGER MR ANKUR KHANDELWAL HE SAID THAT HE WILL LOOK IN TO MATTER BUT NOTHING IS HAPPEN IN LAST 30 DAYS AFTER CONTACTING HIM. SO I AM NOT SURE WHEN I WILL GET THE VEHICLE DELIVERY.HENCE I REQUEST YOU TO PLEASE LOOK IN TO ABOVE MATTER.

                    THANKING YOU
                    Dear Customer,

                    We apologise for the inconvenience caused. Please write in to [protected]@maruti.co.in with your contact details & we will get in touch with you. Remember to quote your ID 85386 in the subject line, to help us track your issue easily.

                    Regards,
                    Maruti Customer Service Team
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                      abhijitdas
                      from Dumka, Jharkhand
                      Aug 29, 2010
                      Resolved
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                      Address: Bokaro, Jharkhand

                      Dear Sir , I am ABHIJIT DAS OF MAHUDA having address 3, radhanagar mahuda dhanbad jharkhand i had a maruti swift VDI in the name of my mother mrs.PRAMILA KUMARI DEI reg no. JH 09 N 1009 which was purchased from M/S HINDUSTAN AUTO AGENCY BOKARO SECTOR 4

                      my swift has a major problem in breaking system which is not made clear by the workshop of hindustan auto agency in my 2nd free service &in 3rd also it was not satisfying,

                      please do the needful & make me assure for my problem to be solved
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        A
                        ankush110588
                        from Kolkata, West Bengal
                        Aug 28, 2010
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                        Address: Ghaziabad, Uttar Pradesh

                        I am fed up with the after sales service of REGENT MARUTI SUZUKI DEALER which is in ghaziabad.
                        every time i go for service i put a complaint regarding the average of my car but they never do anything
                        n after checking my average again when i go their again nobody even bothers about listening to me..
                        I own a SWIFT Vxi which is supposed to give atleast an aversge of 13 but it only gives around 9-9.5..
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                          jayaprabhath
                          from Mallapuram, Tamil Nadu
                          Aug 28, 2010
                          Resolved
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                          Resolved

                          Address: Kollam, Kerala

                          I , B. Radhakrishnapillai , Kalackattethu, Pavumba , Kollam, have paid Rs. 10000/- as booking charge for swift dzire Lxi from Popular Vehicles And Services Ltd . Kollam.My booking date is 15.06.2010.At the time of booking they assured me that the vehicle should be delivered within two months or before Onam. Now they has not promissed their words . Now they says to me Maruti Udyog Ltd . recieve Rs.50000/- for booking charge of swift dzire Lxi.So my booking priority lost. Is this true? Is Maruti produce such instructions? At the time of booking they are not informed me, that the booking charge is Rs.50000/-.I request your good self, please issue directions to that dealer to deliver the vehicle at the earliest.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi Dear, my vehicle no is hr10p 1462 we have repair Break pad & genral check up date on 8 june 2011 in Raj Sneh Auto Mobile Delhi Road Meerut my swift break working is not good i continue call & chek Raj Sneh Auto Mobile but same person respons is no good so our problem high day by day & ignore my compland & me.
                          i request to you pls suggest to me & take action my complaind.


                          Thank's &
                          Best Regard's
                          Pardeep Kumar
                          North West Carrying Company
                          D-20 Shatabdi Nagar Meerut.
                          ([protected])
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                            Sanjeev Bhakhri
                            from Jaipur, Rajasthan
                            Aug 26, 2010
                            Resolved
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                            Resolved

                            Address: Delhi

                            August 25, 2010

                            Messrs
                            Maruti Suzuki India Limited
                            Palam Gurgaon Road
                            Gurgaon – 122 015

                            Attn: Mr. Pankaj Narula – Executive Officer (Service)

                            Dear Sir,

                            Subject: Poor quality of periodical services/support & resulting damage to the vehicle

                            REF: - Invoice No. : Date: 20/08/2010 (Delivery of vehicle)
                            Job Card No. : JC10049211 Date: 19/08/2010, 11:36 AM
                            Reg.No. : DL7CE0807 Mileage : 63085
                            Modal :MARUTI Alto LX
                            Customer id : I[protected]
                            Chassis No. :326901 Service Type : Paid Service.

                            Dear Mr. Narula,
                            Greetings to you,
                            My car was running fine before I went to Maruti Sales & service (Delhi), Naraina Indl area, Phase-1 for a routine service. We are regular subscribers of maintenance /repair services of above mentioned outlet/station for three of our Maruti cars (2 Wagon R and 1 Alto).

                            My recent visit was a nightmare & can be a lesson for more than million of loyal Maruti customers. This time I paid Rs.4325 for normal check-up, along with change of engine oil, break oil & gear oil. Mr Sapan Kr. Sarkar was the service advisor assigned for the job. At the time of Delivery(20/08/10) he told me that vehicle is working fine but he found some trace of engine oil in coolant box. I told him to check if some problem is their or can arise in near future. He assured me that they had a thorough check of machinery and car will run fine. Although, I can come down for a check after 1000 km or one month, if needed.
                            Now just 4 days after getting my car back with their assurance(yesterday,25/08/10), I have to stop midway due to heavy smoke & foul smell coming out of engine of car. I called Mr. Sarkar & his office several times for assistance at the time of this mishap. but of no use. Somehow, I managed to get a tow support from a friend’s car to reach the same service station again. Now they want me to pay between Rs.12,000/ to 27,000/ or even more, depending upon damage occurred. Moreover they don't have their mechanics available even today(26/08/10) to check the car. Now my vehicle is lying unattended at the mercy of Maruti service station staff (Maruti Sales & service (Delhi), Naraina Indt area, Phase-1) from last two days (with Job card number JC[protected]. There was also some disparity in mileage mentioned on two job cards as compare to actual distance traveled in these four days.

                            My question is why should I (a customer pay for any kind of damage/loss occurred due to negligence of Maruti service staff. Although I am also forced to bear cost of managing without my vehicle for number of days. I already mailed my comments through feedback form available at Maruti service station.Pls. check and acknowledge.
                            This e-mail is sent to you to make sure your valued customers are served better. We have a lot of Faith in Maruti and I believe my grievance is addressed at the earliest.

                            You can get in touch with me @ [protected]

                            mail ID: [protected]@gmail.com

                            Thanks & regards

                            Sanjeev Bhakhri
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            Maruti suzuki Ltd. — POOR AFTER SALES AND SERVICES

                            MUL is the not giving any attention towards after sales and service that is being given by their respective service center. I have a Wagnor registration no. DL3CAD8321, which was given for service at SANSAR SERVICES(an approved service center of MUL), has a water diposition problem below the mat(i.e. at driver seat), which was left after service, by its authrosied service center (SANSAR SERVICES), which caused a fault smell due to spung(foam) and water reacted causing pungent smell, Now the dealer is asking a sum of EIGHT HUNDRED INR (Rs. 800-/) for changing the spung (foam).


                            Kindly help us to solve the existing problem

                            Maruti suzuki Ltd. — problem in steering & brakes

                            NOISE IN BRAKES & STEERING
                            Complaint Rating:
                            Company information:
                            M/S M.L BHANSALI& CO.
                            India

                            SIR,
                            I HAVE PURCHASED MARUTI SWIFT- VDI ON 14TH SEPTEMBER 2008 FROM M/S BATRA AUTO COMPANY, FARIDABAD CODE- 5803 .
                            CAR REGISTRATION NO- HR 51 AC 7420
                            ENGINE NO- 1134769
                            CHASIS NO - 364531
                            MODEL NO- RS 413
                            INSURANCE POLICY NO- 4595909 FROM NATIONAL INSURANCE COMPANY VALID TILL 12TH SEP 09
                            UNDER THE NAME OF M/S M.L BHANSALI & CO.
                            1) WE ARE HAVING THE PROBLEM IN FRONT BRAKES AS THE BRAKES ARE LESS EFFECTIVE & EVEN NOISE IS COMING FROM FRONT SIDE WHILE PRESSING THE BRAKE PEDAL EVEN AT A SLOWER SPEED. I HAVE ALREADY COMPAINT ABOUT THIS PROBLEM TO THE SERVICE CENTRE MANY TIMES BUT ALL THE TIMES EXCUSES HAVE BEEN GIVEN & STILL MY PROBLEM HAS NOT BEEN RECTIFIED.EVEN THERE IS A NOISE WHILE FULL TURNING THE STEERING.
                            2) I HAVE TAKEN THE ACCIDENTAL CLAIM IN THE MONTH OF JUNE 2009 FOR DENTING & PAINTING AT LOWER LEFT SIDE RUNNING FENDER, THE JOB DONE WAS SO POOR THAT THE PAINT HAS SWOLLEN UP & ITS CHIPPING FROM THE PLACE EVEN SERVICE CENTRE HAVE BROKEN THE WHEEL COVER & MADE PAINT ROUGH AT THE ROOF OF MY CAR. INSPITE OF COMPLAINING ABOUT THE BODY PAINT & WHEEL COVER, SERVICE CENTRE REFUSED TO SOLVE THE PROBLEM.
                            3) EVERY TIME LATE IN DELIVERING THE CAR
                            YOU ARE REQUESTED TO PLEASE LOOK INTO THIS MATTER AS IT IS ALREADY VERY DELAYED BY YOURS AUTHORISED SERVICE CENTRE.
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                              BHOGILAL KODARBHAI PATEL
                              from Kolkata, West Bengal
                              Aug 26, 2010
                              Resolved
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                              Resolved

                              Address: Sabarkantha, Gujarat

                              Hi sir.....

                              I have complain with bansidhar motors at himatnagar who tell us i[censored] want to buy suzuki access u give us 6000 to 7000 rs. as a on.This is down the impretion of company.and party purchas the part he said part is not availble. i am very unhappy with bansidhar motors service plz look in to this matter seriasly.i request change the dealer ship another person who has capable to handle the delership.
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                J
                                jhsharma
                                from Delhi, Delhi
                                Aug 25, 2010
                                Resolved
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                                Resolved

                                Address: Bhiwani, Haryana

                                I purchased a suzuki access 125 today. When I visited the Insurance Company to get it insured. I found that the Engine and Chasis number marked on Vehicle and Form 22 was different. Hence It was difficult for the get it insured.

                                Engine Number
                                F[protected] Printed on Form 22 while vehile carrying F[protected]
                                Chasis Number MB8CFACAFA8174850 while vehicle carrying MB8CFACAFH8194850

                                I get frustated and depressed.
                                I can not even move the vehicle on the raod. How do ensure myself that this vehile is new one or it can be a stolen vehicle also.

                                I would like to forawar my complaint to the Suzuki Motorcycle to get it the matter resovled at the earliest.
                                Otherwise I have to take the further action.
                                Thanks


                                JHSHarma

                                [protected]@hotmail.com
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  suresh Menon
                                  from Bengaluru, Karnataka
                                  Aug 25, 2010
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  I purchased a brand new car from Chennai popular (Maruti Dealer) and got the first service after the service i could hear some sound coming out and was not sure of where the sound was coming when i checked with popular they said it is a door latch problem and they did something and said it would be arrested and from the day on my vehicle was regularly picked and droped but no resolution found had to spend money in filling petrol and got deliver with tank empty they said it was used for test drive and always they use to do some short term fix and send the vehicle back to me and i didnt had time to check whenever i take my vehicle out on weekends i can still hear the same sound and once i got transfer from chennai to bangalore nearest dealer was Bimal, Yelahanka, they started checking the vehicle and even now they are in the way of checking the issue every time they deliver the vehicle they get the satisfactory report signed by me and close the case again within a next weekend they use to come and pick the vehicle and still the issue is ongoing and no resolution they have removed the back bumpers and front bumpers lot of times and now i could see front bumpers lock is broken and one side of the bumper alignment is not proper and it is poped out, even now they say that they would take my vehicle and check but the time and money i spent on my new car i could rather go for a used car and do the service where i would have some peace, i called up their zonal office, regional office and service centres and not getting any response once they would call and inform me that i need to drop the vehicle and after that a manager would call but nothing is happening i would like to either fix the problem when i checked with my friends even they had similar problem and it was shocobs problem and they got it replaced but last time when i spoke to bimal regarding that they said it is shocks pin problem and i asked them to replace it since it was under warranty they said due to lack of lubricants sound comes out and they lubricated and very next weekend i can still hear the same noise and also now i can see lots of other problems like bumper alighnment and i am totally pissed of with that vehicle and i am cheated by purchasing a vehicle from maruti. I request if any alternative steps or any kind of service which maruti could do for this and fix the problem i would sell of the vehicle and never go for a maruti vehicle in my life and i would think of a different vehicle.
                                  vehicle model : Swift LXI
                                  Registration : TN-02-AK 4181
                                  Make : Nov' 2009


                                  Thanks
                                  Suresh Menon
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear SIR,
                                  My name his Praveen Challani I have a Maruti Versa which is 2004 model i never had any problem with the car still i give it for a service in march of this year at Solar automoblies in Bangalore from then on my car brokedown every 100 km and I have paid a total bill of Rs 30, 000 but still the car has a problem and every time I contact they say that the car has a new problem I request you help me SIR for this .My car KA 03 M 3572 and it's a white versa
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                                    S
                                    sandeepyadav.india
                                    from Mumbai, Maharashtra
                                    Aug 25, 2010
                                    Resolved
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                                    Resolved

                                    Address: Gurgaon, Haryana

                                    Car is the second biggest purchase of any middle class family after a home. I have also booked my car with great expectation, but all is ruined when I found that the car was repainted.

                                    Some of the issues which I have noticed so far:

                                    1. I took the delivery of car on 14th of August 2010 and the car (Swift VDI) was manufactured in March 2010 (As per Form 22). Which indicate that my car is six month old. Swift VDI already has a waiting, how is it possible that I got a car which is six month old.
                                    2. When I was washing my car I noticed paint bubbles at the bottom end of my car except bumpers. How can is it possible that Maruti delivered a car which has paint defects.

                                    Currently I don't have any pic for these faults but if needed I will arrange them.

                                    Please suggest me what I do now ?

                                    Regards

                                    Sandeep
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      abhigw
                                      from Darwha, Maharashtra
                                      Aug 23, 2010
                                      Resolved
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                                      Resolved

                                      Address: Wardha, Maharashtra

                                      I am Residing at Wardha ( near Nagpur). I have purchased suzuki access from BigWig-Nagpur in the month of May-2010. At the time of purchase BigWig assured about opening of servicing facility at our location.But when my first service was due & i have contacted to BigWig-Nagpur, they asked me for some more time for opening of service facility at Wardha.From that onwards whenever i have contacted them they told me within 4-5 days we will arrange some service camp at Wardha but till now there is no service camp. So kindly suggest us What to do next.This kind of cheating is not expected from the Reputed Company like Suzuki India & their dealer network.So kindly take the necessary action in this matter.
                                      Could you please guide us on whom we should contact in this regard. Also, we would be thankful to you if you could provide us with the email addr of concern person.

                                      Thanks.
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        G.R.Shanmuga Sundaram
                                        from Delhi, Delhi
                                        Aug 23, 2010
                                        Resolved
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                                        Resolved

                                        Address: Tamil Nadu

                                        Dear Sir/Madam
                                        I am Shanmuga Sundaram,

                                        i booked my Suzuki access on 20. July 2010 to peak agency Erode, to my wife Name of Sulochana.
                                        the company employee promissed me to give it in a week or 10 days.i calling and going to this branch office several times but they did not hear to me...

                                        Thanks with best
                                        G.R.Shanmuga Sundaram
                                        43-B.J.K.K. Road Komarapalayam 638183
                                        Namakal (Dt) Tamil Nadu,

                                        Cell:[protected]
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        i booked my suzuki access on 29 may. the company employee promissed me to give it in a week or 10 days.i called them several times but they did not hear to me.
                                        i have purchased a suzuki access recently. after some time the foot MATT of the access being crushed and damaged. so the dealer is not changing it under warranty . so please kind attention on my complaint .
                                        hope for a earlier response.
                                        sir,
                                        maina SUZUKI ACCESS AAP KAY DEALER SAY BUY KIYA AAJ 18 MONT'S HO GAYA HA,
                                        1, ANAND VEHICLES (I) PVT.LTD. SHOW ROOM:-A-261, DERAWAL NAGAR, MAIN G.T. KARNAL ROAD NEW DELHI-110009 SAY OR INHO NA AAJ TUK MERA KO SMART CARD NAHI DIYA PHEALLA ROJ KHETTA THHA KE KUL LEY LAINA STAFF NAHI AAYA KABHI AUTHORTIY MA SHAIB NAHI AAYA AUB TO MERA KO MISS LANGUGE USE KARNEY LUG GAYA HA KYA MAINA KOI GAALTI KE SUZUKI BUY KUR KAY, YEHA MAINA PAYMENT NAHI DI?????
                                        2, KYA AAP KO R.C. DELEVERY NAHI KURNA CHAIYA KYA YEHA AAP KE RESPONSIBELTTY NAHI HA???? MA KIS SAY KHAO KOI BAAT KAY JAWAB NAHI DEAATTA HA,
                                        3, JUB MAINA ICICI BANK KE PAYMENT STOP KE TUB OUNHO NA KHHA HUM DEALR SAY BAAT KURTEY HA AAP BHE SUZUKI MA COMPLAINT KUREY, JUB KE MERA SAY 500/-EXTRA LIYA THHA HOME DELEVERY KURNA KA KE SMART CARD AAP KAY GHAR AA JAYEGA.
                                        4, PLEASE MERI HELP KUREY YEHA BHAOUT GALLAT BAAT HA KE EK SCOOTY SALE HO GAYI CUSTMOER ROTTA REHA HUMA KYA LAINA,

                                        THANKING YOU
                                        POONAM MOHINDRA
                                        CONTACT NUMBER:-[protected]
                                        NEW DELHI-110014
                                        sir,
                                        maina SUZUKI ACCESS AAP KAY DEALER SAY BUY KIYA AAJ 18 MONT'S HO GAYA HA,
                                        1, ANAND VEHICLES (I) PVT.LTD. SHOW ROOM:-A-261, DERAWAL NAGAR, MAIN G.T. KARNAL ROAD NEW DELHI-110009 SAY OR INHO NA AAJ TUK MERA KO SMART CARD NAHI DIYA PHEALLA ROJ KHETTA THHA KE KUL LEY LAINA STAFF NAHI AAYA KABHI AUTHORTIY MA SHAIB NAHI AAYA AUB TO MERA KO MISS LANGUGE USE KARNEY LUG GAYA HA KYA MAINA KOI GAALTI KE SUZUKI BUY KUR KAY, YEHA MAINA PAYMENT NAHI DI?????
                                        2, KYA AAP KO R.C. DELEVERY NAHI KURNA CHAIYA KYA YEHA AAP KE RESPONSIBELTTY NAHI HA???? MA KIS SAY KHAO KOI BAAT KAY JAWAB NAHI DEAATTA HA,
                                        3, JUB MAINA ICICI BANK KE PAYMENT STOP KE TUB OUNHO NA KHHA HUM DEALR SAY BAAT KURTEY HA AAP BHE SUZUKI MA COMPLAINT KUREY, JUB KE MERA SAY 500/-EXTRA LIYA THHA HOME DELEVERY KURNA KA KE SMART CARD AAP KAY GHAR AA JAYEGA.
                                        4, PLEASE MERI HELP KUREY YEHA BHAOUT GALLAT BAAT HA KE EK SCOOTY SALE HO GAYI CUSTMOER ROTTA REHA HUMA KYA LAINA,

                                        THANKING YOU
                                        POONAM MOHINDRA
                                        CONTACT NUMBER:-[protected]
                                        NEW DELHI-110014
                                        NOTE:-AAJ[protected] TUK NA HE DEALER NA HE SUZUKI NA JAWAB DIYA MA KUB TUK ROAD PER WITHOUT R.C. OR WITHOUT INSURANCE SCOOTY CHAALATA RAHOO PLEASE MERA HAAL PER REHAM KAAREY MA LADY HO KHA-2 KUB TUK BHAAGH TI RAHOO PLESE HELP KUREY MERI NA KI PROBLAM LONG KAAREY PLS JAALDI SOLVE KUREY.
                                        Hello sir
                                        I’m a dissatisfied customer of your scooter form kota, rajasthan.sir it’s been almost 7 days since my scooter has been in the workshop and the response from the people over there is neutral.every time we call them they are ready with some kind of excuses .please sir it would be a great help if you could take some steps from your side.please sir ask the bhatia showroom to look after my scooter as soon as possible as my exams are approaching.
                                        Number:-RJ20 SG 4534
                                        Thank you sir if some kind of steps are taken form your side.
                                        Heena yadav
                                        Kota, rajasthan
                                        I also agree with your complaint. I have booked the same vehicle at KCS Auto, Dalhousie Road, Pathankot, Punjab on 28 May 2010 by paying Rs 3000/-as booking advance. The dealer and the staff working there are applying delaying tactics. Company should do some thing to solve such problems.

                                        GEAR PROBLEM

                                        IN 1.5 YEAR 2'ND TIME GAER PROBLEM AND MY CAR WARRANTY 2 YEAR OR 50000 K.M. THIS TIME 2'ND TIME GAER PROBLEM AND AFTER 2 YEARS NO WARRANTY IN CAR AFTER PAY AND WORK SO NEED TO HELP
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