Maruti Swift Dzire — Delay in delivery by Tanya Automobiles in spite of advance payment | |
I booked a Swift Dzire VDi model with Tanya Automobilie Meerut dated 30.03.08. Tanya person at Tanya promised to give delivery within 10 days. After 10 days Mr. Yadav of Tanya Automobiles asked for full payment to get the delivery within next 7 days. I made the full payment (loan sanctioned by Bank & remaining amount i paid thru cheque). After 7 days Mr. Yadav confirmed delivery by end Apr'08. But on 30.04.08 Mr. Yadav again postponed delivery and said he will confirm on 2nd May'08. Meanwhile I had a talk with Mr. Muneesh Bali Area Manager of Maruti Suzuki who never responded well. He rarely picks his mobile phone and on contacting him at his office it was told either he had not reached office or is in a meeting. Also I got a mail from Tanya Automobiles GM Mr. Navneet expecting delivery by 1st week of May'08. Meanwhile Mr. Yadav of Tanya Automobiles Meerut told me that your number is first and the first Swift Dzire Tanya will get in May'08 will be delivered to me. He also confirmed that Maruti is not delivering any Swift Dzire VDi till 15th May'08. Now today (09.05.08) after lot of efforts when i received the mail from Mr. Muneesh Bali that Maruti will be delivering 3 Swift Dzire VDi in May'08 I contacted Mr. Yadav of Tanya Automobiles he said your number is 3rd and you will be getting the delivery by end of May'08 or 1st week Jun'08. Mr. Muneesh is not picking the phone and Tanya Automobiles is not responding well. Even I contacted Head office at Delhi the said we are noting your complaint and will revert back to you but no response. Can anybody help. Was this information helpful? | |
 3 Comments | |
Comments
I had booked on 28th March Dzire Zdi via Vitesse Mumbai, which I have cancelled this week after repeated dealys. Projected delivery is June 08 with a caveat that this may get further delayed depending upon production status.
I realise it is not the dealer but the mismanagement at Maruti Suzuki that the root of miscommunication and confusion.
Dealers themselve dont know when the car shall come as Maruti does not respond with dates to them due to production constraints.
Maruti Suzuki customer care numbers online are manned by useless people who dont have clue to this situation. They keep harping the line "Dzire is a wonderful car and congrats on booking", but when asked to help with delivery dates they give a standard response that "the complaint is being forwarded to concerned department". There is no call back or response anymore.
Suzuki is a unconcerned about customer satisfaction since the demand suppply situation + service network is in there favour. Where as others car manufacturers are trying hard to improve, this company has no focus on customer care and just mouths customer care instead of practicing it in my IMHO.
BTW, Car Finance Interest rates have gone up and Maruti Suzuki car prices will go up this month
I realise it is not the dealer but the mismanagement at Maruti Suzuki that the root of miscommunication and confusion.
Dealers themselve dont know when the car shall come as Maruti does not respond with dates to them due to production constraints.
Maruti Suzuki customer care numbers online are manned by useless people who dont have clue to this situation. They keep harping the line "Dzire is a wonderful car and congrats on booking", but when asked to help with delivery dates they give a standard response that "the complaint is being forwarded to concerned department". There is no call back or response anymore.
Suzuki is a unconcerned about customer satisfaction since the demand suppply situation + service network is in there favour. Where as others car manufacturers are trying hard to improve, this company has no focus on customer care and just mouths customer care instead of practicing it in my IMHO.
BTW, Car Finance Interest rates have gone up and Maruti Suzuki car prices will go up this month
Fraud being carried out by Suzuki. Total mismanagement
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Maruti / Swift Dzire VDI — Delivery delay from Tanya Automobiles even after full payment & Loan sanction
I booked Maruti swift Dzire VDI with Tanya Automobiles Meerut on 30.03.2008 and they promised to deliver the car on 06.04.2008.When I contacted them on 06.04.08 they first said that you make the remaining payment apart from the loan amount and as soon as your loan will be sanctioned we will give you the car.
I made the balance amount payment and also the bank gave them the loan clearance on 08.04.08.
Now they are not clearly telling when the car will be delivered.
They are simply saying please check tomorrow, tomorrow, tomorrow.
I contacted customer care and received mail from Tanya Automobiles with no proper clarification.
They are saying you will get delivery may be in next month.
Is Maruti not in a position to givetimely delivery or there is some technical problem in the car and Maruti is trying to rectify.
Such delays without and proper reason leads to lot many questions on the performance of the car.