Maruti Suzuki India Complaints & Reviews

I would like to bring to your notice that, I am being facing problems with Maruti Udyog Ltd. for their pathetic service & product sold to me. I bought a Swift Diesel VDi Car on 29th March 07.

Incident # 1 - March 07 - Purchase Delivery Issue
Complaint # 357421 lodged with Maruti Udyog Ltd in March 07, this was regards to my booking of the car & not providing the booked colour, further delay in giving me the delivery of car. I had to visit their Mumbai Regional Office & write various communications to them.

Incident # 2 - June 07 - Black Smoke Problem
Complaint # 396359 lodged with Maruti Udyog Ltd in June 07,
After the 1st Service the vehicle started giving problem of Black Smoke,
20-June 07 gave car to show the problem at spectra Motors vide Job Card JC07005695, They gave back me the car giving in writing on the service Invoice that the diesel used is mixed with Kerosene as such balck smoke, based on that I visited the petrol pump to get the density checked & found no issues with the diesel quality & density.
Further again went back to Spectra wherein after 10-15 days they came out with investigation the injector of the car needs to replaced to resolve the black smoke problem and the injectors were replaced by Maruti Udyog. They also suggested me that I don't use Hi-speed/power Diesel for my Car, if so then why Maruti does not state this when the consumers buy the car.

Incident # 3 - Paint Mismatch & bad handling of car at Service Centre
During the month of Jul-Aug my Car was given to Spectra for minor repair for denting of bumper & minor dent on the running board. While given the car was given for body shop work following problems was faced.
1. The colour painted was not as per the original company colour of the car, there was a mismatch.
2. The car was dashed near the fuel lid & was delivered to me in the same condition. Further on bringing to their notice it was repaired.
3. While washing the car the left mirror was broken.
4. The parcel tray was damaged during the body shop work.

Incident # 4 - Black Smoke Dec 07
Complaint # 533010 lodged with Maruti Udyog In Dec 07 I again faced a problem of Black Smoke, I again showed the car to Spectra Motors & they changed some Coolant hosh pipe(sorry I am not familiar with the technical term) & said that was the reason for black smoke.

Incident # 5 Mismatch in Colour & delivered the car without proper testing.
Complaint # HT20080403_[protected], In 2nd week of Mar 08 I had given my Car to Spectra Motors for body shop to get my right side rear door dented & painted as there was a minor scratch & dent due to brushing the car by a TATA 608 vehicle while parking, Spectra Motors completed the work, however the colour was not matching with original paint as there was a mismatch in colour, Also while giving the delivery of the car the said door was not fitted properly from inside & also the front bonnet & fender was rough polished.

Incident # 6 - Black Smoke Problem Mar 08.
Complaint # HT20080403_[protected], Again I gave my Car to Spectra Motors for the Black Smoke Problem, now they again checked the car & further said that there black smoke problem is beacuase of Deisel Quality,

In the above scenario, I am really gone mad & frustrated managing all the issue & till date not received a single letter from Maruti Udyog Ltd, irrespective of the fact that I have sent almost 7 full pager letter to them & visited thrice their regional office at Bandra. I am almost having a monthly 4-5 visit to Spectra Motors to get resolution for my Car.

I am really not able to understand how can Maruti say that the black smoke problem is due to Diesel quality, if such then the problem should be in all their diesel car, also then why at the start Maruti (1st 2 complaints) had done the earlier repairs & now stating that its diesel problem.

Its also incorrect that a company which manufactures Cars can't match the colour which is done by their own service centre, I can understand once but each time you give there is colour mismatch problem, then why should they bring such colour products.

I would like to beg to you to get me justice for the kind issue & problems I have faced & a necessary action against Maruti Udyog. I am frustrated with the product & the service Maruti has given

Regards
Shailendra S. Rajeshirke
Mumbai

Respected Sir/Mam

I have applied for New Swift Dzire Car(ldi WHITE or SILVER) 22 days
ago. Today I have visited your authorized showroom at Tara Automobile
Abohar (Pb) regarding the status of delivery that Car I booked this car
on 28 March when u launch it . I am fighting for the status of it last
22 days i also call ur autho. office at chd.mr H.S.Roy told me that
abohar office team will call u but there is no response by your dealer
and company personnel. I deposited 40000 rs the same day. My receipt no
is 1803 when I apply for it your sale team told me that I will get this
car with in 15 to 20 days. Maruti is Brand name but the service related
to (Status and promises) given by u is very panic. I am perusing my own
business with corporate sector, NOKIA in today scenario customer want
only service. So please do needful to get at the sharp your service
related to the status. Kindly revert me the status of my car

Best Regards
Amit /Arti setia
[protected]

I have been trying to book a Maruti Swift Dezire VXI from the last few days, and am going through the a harrowing experience with the Dealers. I first went to Pratham Motors at Outer Ring Road to book the car. They refused to take a booking and told me that Maruti has stopped taking booking of Swift Dezire cars. When I put pressure on them they told me that they can take the booking but the delivery would take 9 months. They had 2 weeks back told me that the delivery would take 3 months, which was also long, but I was ready to accept it. But last week they told me that they would be able to deliver in 9 months. I was also surprised by their behavior.

I then called up the Maruti call center and spoke to Jiten, He told me that there was no stop from Maruti’s end on booking for Dezire and the delivery period was much earlier than 3 months. He took my mobile no. and promised me that somebody would be calling me at the earliest. But till now there is no call.

After that I spoke to multiple other dealers in Bangalore for the booking but every body was mentioning that the delivery would take 4 to 6 months. When I spoke to Mr. Anil from RNS Motors, Yesthwantapur. He told me that they could deliver the vehicle in 3 months time, I was relived and asked him to send a person to take the booking immediately. But nobody came for the booking till afternoon. Then I had to call Mr.Anil multiple times. Then at last in the evening he promised that one sales executive would reach my home late in the evening.

At last at 8 PM one Sales Executive from RNS Motors Bomanhalli reaches my home, gives me a price and tells me that there are no discounts and any freebees. I agree to the same and fill the booking form. After filling the form when I was giving him a cheque of Rs.25, 000/- as the booking amount, he refused to take it and said that the Booking amount for the Swift Dezire is Rs.1, 00, 000/-, which is fixed by Maruti. I asked him to show me documentation to this effect, he was unable to show any documentation. After that I spoke to the Sales Manager, of RNS Motors Bommanhalli and also with Mr. Anil from RNS Motors Yeshwantpur the accept Rs.25, 000/- as the booking amount, but they FLATLY REFUSED.

After that I also called the Maurti call center again and spoke to Mr. Danish, and asked him if Maruti had fixed the booking amount of Rs.1, 00, 000/- for the Swift Dezire. He told me that Maruti had not fixed any thing of this kind and he would take it up with the concerned authorities. I asked him for the phone nos. of the Regional Manager at Bangalore of his mail id. He refused to give them to me and just gave a email id [protected]@maruti.co.in.

At end of all this experiences I feel very disturbed with the way I was treated by the Maruti dealers. The attitude they have is like they have a monopoly and can take the customers for a ride. My not buying a Maruti car will not make any difference to a big company like Maruti. I just wanted to check with Maruti if this the way the want their dealers to treat customers and claim to be the Winner of J.D.Power Customer Satisfaction awards, year after year.

I had sent the entire above details to the email id provided by the call center and also put in the details in their web site. I got a reply mentioning that the complaint has been sent to the concerned department and they would get back to me. 5 days had passed and there was no reply. So I sent a reminder mail.

Some body then called from the call center and was taking the details when the line got disconnected. He did not bother to call me again after that. This is kind of service we get from the leading Car Manufacturer in India.

Respected Sir,
I bought your WagonR Duo version in Nov.06, car no. is MH 04 CT 6343, I was facing a gear problem from the day i bought the car.I just asked the dealer "Navneet Motors" in thane regarding this problem & they said that since its a new car the gear will become smooth after 1st service, thus i didn't bothered about it but after 1st service ie. after 6 months the problem was the same. At that time the personnel at service station "Sterling motor garage" in thane said that it will take a month or two for the gear to become smooth.But the result was the same.The problem was still not solved.During that time my Gear box was hit by some stone & there was leakage of gear oil.Due to this i replaced the whole gear box from service station and they said that after replacement your gear problem will get solved.For some time the gear was soomth but after sometime it was in same position.Due to this my gaurantee period got over but the problem is the same.Now the service station personnel says that its a genetic problem in all your new Wagon R's & i m just frustated regarding your service.I bought the car only because of the name Maruti but i never thought the car would be such a problem.
Please help me regarding this problem.Thanking you in anticipation of your work.please help me as fast as possible.

I had booked an Alto Lxi (C.Blue) on 12.06.2007 by paying a booking amount of Rs. 20000=00 and arranged finance from Axis Bank for Rs. 200000=00. The rest amount was to be paid on the date of delivery 20.06.2007. The sales staff of the Bhubaneswar dealer Narayani Motors showed me a particular car as ex-stock and promised me to get it readied by the delivery date by fitting some choice accessories that I had ordered and also getting the bumpers body coloured and windows filmed. They even mentioned the chassis no on the booking form and put a SOLD sticker on the said car. They had assured me the best of service with regards to delivery.
Throughout the waiting period, that is from the date of booking till the date of delivery, no one from the dealer end did ever call me up. Rather when I phoned the sales executive, I was informed that the car was being readied and the work was in progress.
At 10 AM on 19.06.2007, one day prior to the date of delivery, I visited the showroom to check the exact status of delivery and to settle the billing process in advance. To my surprise, the said car that I had booked was not there. On enquiry, I was promptly assured that the car was being readied in the workshop that is a few miles away from the showroom. When I expressed my doubt, I was assured by the sales staff that included the sales executive, the team leader as well as personnels holding responsible positions such as the SALES MANAGER and even the GENERAL MANAGER. I was assured by all of them to come the next day and take delivery of the car. However I insisted to stay back and have a look at the said car but I was not entertained. I kept on waiting the whole day till late in the afternoon for my car to arrive from the workshop. I was sure that they have cheated me by having sold the car to somebody else and wanted me to wait for a few days more for another vehicle. When I objected to such breach of trust and wanted a refund of my booking amount the Sales Manager threatened me and said "Do whatever you can." I was literally driven out of the showroom in the evening.
I wrote to MUL regarding the unfair practices of their dealer but all my complaints seemed to fall on deaf ears. MUL in its reply bluntly avoided the main issue and said that as per their information the booking amount has been returned to me. Finding no other way I approached the Consumer Redressal Forum and the case is sub-judice in the State Forum. I was cheated and humiliated throughout the process and as a result have lost the car as well as my money. What surprises me is the audacity of MUL and the dealer Narayani Motors to fight the case as if whatever they have done to me was legal, ethical and humane. Till date, they have retained my money and have not returned to me. As a result, I have a few queries in mind -
Why I was not delivered the car that I had booked?
Why I was not informed by the sales staff correctly about the status of my booked car?
Why I was humiliated and harrassed?
What for had I given them the money if it was not meant for booking the car?
Why I was not refunded my booking amount immediately?
Why is MUL silent on the issue and conducted itself in a careless and monopolistic way?
Should this conduct (not delivering the booked car) not be considered as UNFAIR TRADE PRACTICE?
Is this why MUL blows its own trumpet of being the no.1 in customer satisfaction?
Why has the dealer retained my money and fighting as if it has no intention of returning it?
I guess I am not the first one and not the only one who has undergone such humiliation. There might be many more who have preferred to remain silent on the issue. But is it not our right to raise voice against such malpractice and inhuman attitude by such big organisations?
Maruti Udyog Ltd. and Narayani Motors have blatantly violated consumer rights and need to be bound by statute.

Its been couple of months that i have been researching the mumbai market for Maruti Zen Estillo quotes. Finally on my friends reference in finalized the deal with RATAN MOTORS, that's where the nightmare started.
1) At the time of booking, i had already informed the list of documents that i would be able to provide at the time of loan process and requested Ratan Motors (Amar Dubey) to sent the finance person ASAP to get the process started.
2) After "N" number of followup's from my end, finally they send a SBI person for the same. On confirming the finance plan with him, the same was totally different from the quote that Ratan Motors (Amar Dubey, Tanvir, Dushant) provided me at the time of booking.
3) Later i was been told that the SBI person was someone i should avoid and wait for an individual from some other bank to visit me.
4) Finally i got the same deal from ICICI bank and agreed to submit the documents that i was carrying with me for the last months time.
5) I was informed that the delivery of the car would be delayed and will be given to me on 13th April'08 once i.e 3 to 4 days after i sign the final loan documents.
6) At the time of signing the loan documents, i was again been told that the interest rates have increased and i have to take a beating of Rs 135/EMI for the next 5 years. I even agreed to the same and paid the down payment along with signing the final loan documents.
7) After coordinating for the next 5 to 6 days, i realize that the registration of the car was still pending and the same will be delayed in definately due to RTO delay.
8) I was also informed that there will be a temporary number given to me and on the receival of the actual number, the same will be provided to me.

Finally, i think the above mentioned points are more than enough for Maruti udyog to take some strcit action against the dealer and the employees in order to provide a better customer satisfaction in future. Dealers like this surely effect maruti's bussiness and this experience has made sure that i would never refer any one to maruti / Ratan motors till the time world exists.

After waiting for 1 month to buy a car, I booked a Dzire on 27th March, a day after its launch and was promised delivery in 2-3 weeks. Today I am thinking about canceling my booking no.[protected] as the dealer Spectra Motors (Goregaon, Mumbai) is telling me that it will take at least 6 weeks more (Tentatively, No Commitment!!!) due to delivery delays.

dear sir,
i m SURESH KALERARWAL. i m owner of wagonr my car no. is RJ-14-CD-8947 & chasis no. is 564533. my cars pick up is very worst. so i m very irreated with company services & responce bcoz last three time i went your service station but they are not attentive about my problem. i m a last 14 years ago customer so please sir attation on my complain & immeditily givn the response bcoz i m surfing a lot from this car and i got a lot of loss in my business. in last they r saying that my car's value is depreciated up to 1.40 lacs. so please reply me immediately.
so please be attentive on this complain.
your devoted customer
Suresh Kalerwal
mobile no. :- [protected]

I have booked my SWIFT DZIRE VXI PETROL wide
Allotment Number =[protected]
Waiting = 9
Delivery Idea = 1/week therefore expected to be delivered after 2 months
Color = Silky Silver
Dealer = PASCO AUTOMOBILE, Gurgaon
I am surprised to know the delivery schedule of 2~3 months.
Hoz MARUTI going to cope with the other upcoming orders.
If any can help/support for getting exact status of delivery please let me know @ [protected]@gmail.com

I owes a black Maruti Alto (2004) recently I had given my car for routine service to same dealer Moter Craft Noida . It was advice to me by one of the supervisor of motercraft that the suspension of car needs to be done and it would be costing me some where 15k so would i like them to do that so I authorise them to go ahead as my change of tyre was also schedule.Then after two days i got the delivery of my car at my residence at Noida . since that day my car is bubling and pulling at right side again I had gone to motercraft as I was suppose to make the payment also. I discussed the challenge I am facing with my car then I was adviced that it is due to bad condition of tyres if I got my tyre change then I would not be facing the same.Then I got my tyre changed and again I got my allingment and wheel balancing checked. But still i was facing the same challenge again I had gone to motercraft they ask me that I need to leave a car for a day or 2 then I told them I will leave the car for 3 days but I want my problem to be sort out. Then after 2 days I had left the car with them for 3 days. But they are not able to ressolve the problem yet .I am visiting their work shop several times but no one is helping me.
regards
Kashif Siddiqui
[protected], [protected]

This is to bring to your kind attention that on March 28 I asked the Maruti Dealer in your show room at Kurukshetra for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.
I am pursuing the matter with General Manager, Karnal Motors Pvt.Ltd. Kurukshetra with no result so far.

Hope every Maruthi Customer sees this...

My dear friends,


After my service in the Gulf for a span of 8 years I returned home to India in my hometown of Trivandrum. Travel was a bit complicated and so my family decided to buy our car. We had approached the Indus Motor Showroom in TVM for the feat and we chose to buy the car of that time which was all over TV as the best rated car. We`decided for a Midnight Black Maruthi Suzuki Swift of the top end which is the ZXI model. It was purchased on 12/10/2006, Just after days of purchase, we happened to notice squeaks and thuds while braking. When the Indus motors service station was consulted they said with confidence that it was usual on new cars and that the ABS (Antilock Braking System) gets smoother on continueds usage. I was not a mechanic myself, so we trusted them and what they said. As days passed by the brakes got really nasty, the vehicle took time to stop, it started skidding at speeds of less than 40 kms, the squeks bacame louder and the brake pedals would shiver and hit back at my feet if I stomped on it to hard.

So the started my jouney on a weekly basis to the service station and the replies were the same, "There is nothing wrong with your car". Since I started doubting their expertise I started toavoid my car journey and if I do, I always tried to keep its speed below 50kms . Time passed by with complaints that even went directly to Maruthi Udyog. No response came from their end. After a few long months they decided to change my ABS kit saying that something migh be wrong with it.My problems continued and one day I took my car to a local service station and what do I find..., , , , , , my discs are totally worn out and its body has been badly bruised with abrasions. The brake assembly was faulty and the guys at the local service staion said that Indus Service was actually hiding up the problem for their own good because anyone who sees the rear of the disc will know that it has been damaged. Now I have decided to file a complaint against Maruthi for endangering my life and that of my family for providing a car with faulty primary safety devices and also against Indus Motors for irresponsible service.

Hai Gentleman..

I am Maruti-Suzuki Auto Card holder. Credit Card number: [protected]. I got this Auto card when i bought my Wagon-R Maruti Suzuki Car in the year 2006. I have Auto points with closing balance of 1928 as on 17 Mar 2008. But I could not utilize the 1928 auto points even at fuel station. Then what is purose of having auto points in my monthly statement. I want to know why i could not utilize the auto points as per my credit card statement dtd: 17 Mar 2008. When i spoke today 24 Mar 2008 @10.45AM to Citi-Bank officer, she told that I have to contact Maruti to get clarification. I stuck up that who is reponsible for my un-utilized auto points.

Thanks
Arulsivarasan.V.
Mob: [protected]

TO MANAGER
MARUTI UDYOG

SUB CUSTOMER SUFFERING DUE TO LAGGING IN SERVICE
DEAR SIR,
ALTO MODEL RF CHS NO 665788 REG NO. MHO2AQ1756

I UNDER SIGNED IS OWNER OF ALTO CAR MHO2-AQ 1756
CAR BEING SERVICE AS PER SERVICE ADVICE OF MARUYTI
FROM MARUTI SERVICE CENTRE ( SAI SERVICE PAREL MUMBAI)
PAID SERVICE
CAR IS SERVICED ON 11/3/08 AT SAI SERVICE LOWER PAREL(W)
AT THAT TIME MILAGE READING WAS 8840

ON 30 /3/08 WHILE GOING TO POONA WHILE RUNNING, CAR STOPPED.
AT SION STATION AREA . I COULD NOT UNDER STAND PROBLEM
WITH DHAKKA SRART CAR HAS STERTED & AGAIN AT VASHI BRIDGE
CAR STOPPED WHILE RUNNING.I TOOK THE CAR AT SIDE &FOUND
THAT IT IS VERY HOT. OBSERVED THAT COOLENT WAS NOT THERE
ALLOWED CAR TO COOL FOR 2 HRS, POUR COOLENT OF H.P &.CAR
HAS STARTED DECIDED TO SHOW THIS TO NEAREST MARUTI SERVICE STATION
HOLTED CAR AT TURBHE S.K.WHEELS PVT LTD;.BEING SUNDAY NON OF
SERVICE PERSONAL AVAILABLE AT THIS POINT.REQUESTED SECURITY &
LEFT THE CAR AT S.K. WHEELS

IT HAS BEEN OBSERVED THAT PROBLEM IS OF OVER HEATING
ASKED S.K. WHEELS TO DO THE NEEDFUL CONSULTATION WITH
SAISERVICE . S.K. WHEELS HAS QUORED APPROX RS 6000
AS COMPONENTS REPLACEMENT & LABOUR CHARGES

NOW QUESTION ARISES WHY I SHOULD SUFFER FOR THIS BURDEN
OFRS. 6000 THOUGH CAR IS SERVICE RECENTLY?

THIS IS FOR YOUR INFORMATION

SERVICE MIALAGE ON 11/3/08 8840 11/3/2008 SAI SERVICE STATION LOWER PAREL
SERVICE MILAGE ON 1/4/08 8905 1/4/2008 S.K. WNEELS PVT LTD

MY LOSS

I HAVE TO MAKE ARRANGEMENT OF ANOTHER CAR TO REACH POONA
INCONVIANCE & HANGING ON ROAD FOR 2 HRS WITH OLD LADY WITH TENSION
EXTRA EXPANCES OF TRANSPORTATION( MUMBAI TO POONA & BACK)
WASTE OF MY DAY (1/4/08 ) TO APPROACH S.K. WHEELS & TO HAND OVER
KEYS

REQUEST TO MATUTI UDYOG / SAI SERVICE LOWER PAREL
ABOVE CHARGES (OF BURDEN AFTER SERVICE) SHOULD BE WIPE OFF
OR TAKEN CARE OFF

RESPECTIVE AUTHORITIES SHOULD HAVE SOME CHECK ON
NUMBER OF SERVICES DONE IN A DAY
SO AS TO IMPROVE QUALITY OF SERVICE
MONITERING CHECK LIST OF SERVICE NORMS
REQUEST TO LOOK IN TO MATTER & SORT OUT PROBLEM
AWAITTING YOUR EARLY ACTION PRIOR TO DELIVARY OF CAR FROM S.K.WHEELS

REGARDS

SATISH GANGAL
[protected]

I booked a MARUTI SUZUKI SWIFT ON feb 07 2007 and i was told the car would be delivered on 13 march 2008. Due to transportation problem i didnt get my car on the said date.Then mahesh the representative of the company came to me and apologised saying there was a problem in the transportation and wrote a letter saying would be delivering the car on 05 april 2008.And now when i check wat happened to the car he says i wont be getting what ever colour ive booked and says there is lot of demand for car of my colour then why should maruti have such people who cannot keep up to their word and im really embarassed by this and i would ask maruti to get back to me regarding this.CAR WAS BOOKED IN KALYANI MOTORS IN MYSORE ROAD BANGALORE.THE PERSON WHO TOOK THE BOOKING WAS MR MAHESH THE AREA MANAGER.

Reminder - One

Till date no action has been taken neither by Maruti Suzuki India Ltd. nor by his authorised dealer.


I, Deepesh Jain have purchased a new “Maruti Alto LX “on date 17.01.2008 through Your Authorized Dealer M/s Pagariya Auto, Jalna Road, Aurangabad. After running 1103 kilometers, the vehicle was given to the same dealer for First Free Servicing in a very good condition i.e. Free from even any minor dent, scratches and in the evening, when I came to M/s Pagariya Auto for getting the delivery of vehicle, I saw a dent on both the doors of RH side of the vehicle just above the door handle lock. Immediately I complained the concerned authorities about the same, initially they refused to accept their mistake (firstly, concerned mechanics forcibly refused to accept their mistake but I then insist that I am owner of the vehicle, who daily clean & drive the vehicle, if there were these dents, which should be in my knowledge and lastly they have accepted their mistake and said that these dents may have come during the servicing) and assured that they will got it repaired on 11.02.2008

On date 11.02.2008 I have given my vehicle for dent repairing and got the delivery next day on date 12.02.2008 The denting & painting work is not acceptable to me because the denting & painting work is clearly visible on the vehicle even the dents are also shining on the vehicle as I had already done Teflon coating on the vehicle from Market, spending Rs.3500/- . Now I have to do Teflon coating again because of aesthetic point of view.

Now, I want from M/s Maruti Suzuki India Ltd. to either replace the doors and do the Teflon coating free of cost or give me compensation of Rs.50000/- because why I should accept the denting, painting work & cost of re-Teflon coating, when there is negligence in servicing wok of your authorized dealer M/s Pagariya Auto, Aurangabad.

As I know that M/s Maruti Suzuki India Ltd. is a largest car manufacturer in India and having very good reputation in customer service, this is the only reason to become a Maruti Car Owner.

So, you are requested to take the necessary action at the earliest possible & hope I will get the justice.


Deepesh Jain
Cell No.[protected]

Dear Sir
I had purchased a car (Maruti Wagon-R) LXI from magic auto limited, Dabri mode new delhi.
eversince I purchased the vehicle I am totally dissapointed on the performance of the A/C. It is not giving the proper cooling at all.
I have taken the car to the showroom three times but i was not given satisfied result.

Regd no DL9CK- 6310

To
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015.
Dear Sir,
I am sorry to inform you that I have not been getting any warranty service during warranty period by Mohan Motor Udyog, kolkata, from where I purchased my ALTO LXI car, model RF LXI, chassis no 767622, engine no. 3322041, reg. no. WB24C8716, delivered on 26.09.2006.
On 5.10.07 suddenly switch assy combination, part no.37400M76F20, became out of order; compelling me to consult nearest Maruti authorized service Centre, Gopal Auto Service Centre, Kalyani, Nadia. The Gopal Auto Service Centre consulted with Mohan Motor Udyog (Mr. Pradip Sarker) over telephone in my presence and they agreed to supply the spare parts at free of cost if replaced by Gopal Auto Service Centre, Kalyani, Nadia. With that prior consent Gopal Auto Service Centre, Kalyani, Nadia, replaced the above switch on 5.10.07, invoice no 542057, job no. 0015357, mileage 23, 601 kilometers.
Unfortunately Mohan Motor Udyog is refusing to supply the above replaced parts to Gopal Auto Service Centre and hence Gopal Auto Service Centre demanding charges for that replacement.
Mr. Biplab Roy, works manager of Mohan Motor Udyog, while talking over pone behaves very rudely and refused to replace the above parts. I was obviously insulted. This has created much inconvenience and harassment to me.
I am requesting you to look into the matter and take necessary steps as early as possible so that I get the above replaced parts as free of cost.
I am also requesting you to take necessary action against above mentioned rude and inappropriate behavior of your staff.
Hope, considering the gravity, your action would be prompt at your earliest convenience.
Thanking you.



Dr. Bimal Kumar Pandit.
Email: [protected]@yahoo.co.in
Mobile: [protected]; [protected].

Hi

I have purchased the M800 AC car on mid of Oct-2007. I am not able to strat my car yesterday and server guy took my car. He told there was a problem in alternator due to this car battery got down.

This is the brand new car my question is how come all of sudden alternator problem occured. When i check with Popplular Service station in Chennai (Alwarthirunagar) they are also very surprised how this problem occured for new car...

Is that negligence in production and also quality check?

You may ask the problem comes under warrenty period so will replace the part. It is not the question of replacement it is the question of quality in producion.

Waiting for reply...

I have decided to buy a Maruti Alto Lx for my father. He is a Doctor and I am a professional. When I approached Sai Service, Pathadippalam, Kochi for a used but new Matuti Alto Lx, they showed me 3 months old white Maruti Alto Lx. It was clocked only 5000 Kms at that time. I bought it for Rs. 2, 41, 500/- on cash payment. After giving the advance amount, they forgot to comply with all offers they made before. Now after 3 months of me purchasing the vehicle, I found its battery is weak. When I approached them, they told me that they can’t do anything. Before finalizing the price, they told me that the vehicle is covered under 2 yr. warranty of Maruti Udyog Limited. Now they just denying their words and in a way they cheated me in this deal. I have replaced the battery at my cost spending another Rs. 4200.00. When I discussed with top official there, Mr. Ashok, he also washed off his hand. Please give me solution and request MUL to take necessary steps against the Dealer who cheated a professional like me.