Maruti Suzuki India Complaints & Reviews

I recently purchased a SWIFT DZIRE - VDI version in Bangalore. Booking was done in March 08 and delivery was done in Aug 2008. I was going through the feature list mentioned in the brochure. It is mentioned that all variants have green tinted glass windows. Mine did not have any tinted windows and were plain glass.

Did any one receive a Swift Dzire with tinted windows as a standard feature ? The brochure published on the website still shows this as a standard feature. Check this link.http://www.marutidzire.com/specifications-detail.asp

I am planning to take this up with the dealer and Maruti, but I do not hope to receive any response forget compensation.

I HAVE BOUGHT SWIFT VDI ON FEB 29 2008 .BUT DURING RECENT RAINS IN DELHI MY CAR STOPPED WORKING AND I SENT MY CAR TO COMPANY .AFTER 15 DAYS COMPANY IS DEMANDING 30000RS FOR REPAIR OF SELF START WHICH IS INCLUDED IN WARRANTY .THEY ARE NOT GIVING ME WARRANTY AND ARE SAYING THAT IT IS NOT THEIR FAULT .BUT COMPANY HAS NOT MENTIONED ANY GUIDLINE FOR NOT TO DRIVE CAR DURING RAINS SO IT SHOULD BE REPLACED IN WARRANTY .PLEASE HELP ME SIR.MY CAR NO IS DL9CQS5256 AND IT IS CURRENTLY WITH COMPETENT AUTOMOBILES GAZIPUR

i am having maruti car sx4 purchased in nov.20076 from kriy shna auto sales jodhpur rajasthan india. Company send a gift voucher which was handed over to one mr. keshav company employee way back the voucher is not honoured yet. then why the company is issuing the same?

The Manager
Customer Care
Maruti Udyog Ltd.

Dear Sir,
Re: Non availability of spare- M/S Kiran Motors Pt. Ltd Surat

I had purchased Zen Estilo on 15/10/2007 from M/S Kiran Motors Pt. Ltd. Surat.
On 10 th instant the headlight was not found functioning.
So on 11/07/2008 I went to the workshop of the above dealer.
It was found that the switch in the steering wheel assembly was not functioning and needed replacement.( spare no-37400 M 67 K 50 as advised to me by the workshop )
I was told by the Manager of the workshop that they did not have spare
No: 37400 M 67 K 50 .I was informed that it would take a week ( ? ) to get the spare from the factory.
So, for a week I shall be compelled to drive my car without the headlight, which is very dangerous.
I had stayed overseas during my job for a long time and had an excellent experience of the customer service.
When Maruti claims it to be an international company is it the type of service I face from its dealer?
Firstly, the dealer should have spare on hand, except the odd ones.
Secondly, if the dealer does not have the spare can it not be sent by air when Surat has daily flight from N. Delhi ?
Perhaps it is the question of customer sensitivity that plays the key role.
I am approaching you with a view to get my problem solved in a matter of ½ days so that I can use my vehicle safely.
Thanking you,
Yours faithfully,
Jitendra NAik
Surat

booked one marutidzire vxi on 17 april 08, I hav the rect. but their executive after many follow up calls finally saying that he never deal with me before.complain on maruti helpline is also useless. dealer is maruti aalianz. my rect no is 13685.

Dear sir,
this is in reference to the service which i got done from orbit motors rourkela.i am a regular customer of orbit motors.maruti is known to be one of the reputed company but now time has changed.maruti is now cheating and doing fraud to their customers through false advertisement.there was a problem in my circumture and i had given for servic ing but inspite of waranty period they charged money against that and told to return after 2 month.but they r not giving the money back.after making contineous complaint, i am not ab le to get favorable responce.hence u r kindly requested to plz look into the matter and refund my money at the earliest.
taanking u
yours faithfully
ashis mohanty

I have purchased maruti suzuki swift(vxi) on 06/11/2006 with registration no.DL 2CP 6148. My cars a/c is not working propely.I have coplained about it several times in competent automobiles(ghazipur)new delhi but still nothing seems on.last time when i visited their they have checked my car's a/c and even changed some part related to my cars a/c.It was working nice for somedays but after sometime i faced the similar problem again.Two months back i visited pandit automobiles(authorised service centre)in sahibabad ghaziabad u.p for similar thing they have serviced my cars a/c and have charged 1800 rs approx at that time and after two months i am facing that problerm again.temprature outside is increasing day by day and i need my problerm to be erased(permanently) or i'll be forced to take some legal actions against maruti suzuki.Hope maruti suzuki is going to help me soon.

Dear Sir,
This is to bring to your kind attention that maruti dealer of jabalpur city(M.P.), Namely shubh motors is forcibly applying stickers on rear wind screen and petrol tanks without taking any consent from the owners repeatedly. On being requested for the same they are claming it to be company's policy.
Kindly intervene and take strict action or I may have to go to the court of law

Dear Sir

I would like to give feedback of the ‘surprise fault ‘ in my new car (ZEN ESTILO PB04A0816) which occurred in the 9th month of the purchase. This is not a complaint but a feedback as they have rectified the fault. Let me explain the detail.

For the last 15-20days, I started feeling a sort of ‘missing’ during the driving time in my car whenever I shift from 2nd to 3rd gear and then after as I approach to 4th gear, it runs smooth. I observed it carefully & noticed whether it is my driving inaccuracy or something else and even consulted my friends having good driving experience. Finally I went to service station (13.05.08) where they checked and surprised me by saying that “a spring is missing inside the engine and as a result car was operating on two pistons only”. This made me surprised & bit confused as how it is possible of a missing component inside the closed chamber. My car is still under the warranty period and I never got it checked outside, even my 3rd service is round the corner.

Now why this happened ? Was it manufacturer fault? This seems to be least possible as it might come out after lot of quality check-up or it happened during my 2nd service due to’ working hand’ o[censored]ntrained technician.

Further, at the service station, their technicians had almost obliged me for no reason by saying that they have saved my Rs2000/- by replacing a missing spring, otherwise I have to pay for complete component if got replaced. I don’t know how to check the authenticity of the workers? Inside the workshop, it is all upon them & we remain on the receiving side.

To the end, it is still hanging I my mind as how a component like spring which is accurately fitted inside closed chamber, be disappeared. If it so happen, then anything can happen without touching a component in the running car in future. Do you know, I selected the car only because it is under the belt of ‘MARUTI having grand reputation.

I’II be happy if you pass on yours comments back to me after reading my feedback.



Thanks

Sincerely yours

ANIL SHARMA

EI-93, SECTOR 14,
P.U. CAMPUS,
CHANDIGARH.

Contact No. #[protected]
e-mail : [protected]@yahoo.com

VEHICLE: ZEN ESTILO LX CH04A 0816

DEALER’S NAME: MODERN AUTOMOBILES,
4MW, IND. AREA-I
CHANDIGARH.

Date of Purchase: 10-08-07

To
The Manger
Maruti Udyog Limited

Sub. : Less Petrol find after Repair.

Sir

I wish to inform you that I have purchased a New Brand Maruti 800 Car from your Maruti Showroom Compitent Autos situated at Hamirpur on dated[protected]. I had serviced my timely my car from Maruti Authorised Service Centre Rakkar Colony in the name of Trinity Autofast Engineers at Una whicjh was mentioned...

I have a suzuki baleno and it is two year old and unfortunately i meet with an accident head on a one way street and got it repaired at dealer point in Pune, the car has problem with power steering and also the windscreen replaced had scracth and a small crack. The dealer had promised me to replace it whenever it is convienet for me to send it to the work shop as it will takeatleast twothree days todoso.now the small crack developed in to a large one and when i send the vehicle for servicing and as well as for replacement of windscreen and power steering they somehow managed to remove the scracth on the wind screen and now refuses to change the wind screen and the crack have now is quite large and visible and the service advisor claims that it will grow larger with the vibration and i am at loss that i have to pay a bigger price for trusting them, had i put my foot down and asked for a replacement there and then may things would have different and i registerd the complaint with the call centre on 13th of sept which happened to be saturday and i was told that the pune branch will get in touch with methe next working day which they did not do so and when i reached them on 22nd sept, 2008 the so called terrioty manager tells me THEY NEED TO CHECK THIS MATTER WITH THE DEALER AND "IT ISNOT NECESSARY THAT CUSTOMER IS ALWAYS RIGHT" and this baffled me since i am also into business and i always felt that customer is god and they are always right and i must always satisfy my cutomer at any given time" . Anyways i am the loser at the end of the day and i am sure that my profound belief that more the bigger name and brand you tend to develop a secured feeling that no one can harm you in any way and corporate policy and sologans they put up on shop floor and service point is just words and do not mean anything
venkay iyer pune

Myself, Munish Bhasin. I am the owner of WagonR – Lxi. The car is in the name of my father – in – law, Shri Rajvinder Singh, Dhindsa. The registration Number of the Car is HR-01V-4134. My car has run 10200 Kms. The purchase date is 12/3/2007.
I wanted to upgrade my car by selling the present one and purchase a Swift Desire (Petrol) or SX-4 for which I talked to Mr. Shekhar at Modern Motors (a good friend of mine).br...

I have WAGON R DUO purchased on September 30, 2006 from Modern Automobiles, CHD. I'm facing leakage of LPG from the engine side till from the date of purchased. I complaint about that than it resolved. Now the same problem is facing again. I have a extended warranty of 1 year i.e.3 years or 60000 kms from the date of purchaes. I vist to local dealer M/s.Swani Motors, jalandhar about the same problem they said that it is not covered under warranty you have to pay for that. Their is some part of arround 2500/-. Please do the needful to resolve my problem. According to your EMMISSION WARRANTY POLICY the emission warranty is for 80000 kms or 3 years from the date of delivery. the parts covered under the warranty is Gas-air mixer, Eletronic control unit-LPG(ECU), Fuel Control valve, Low pressure regulator (Veporiser), LPG Solended Valve and Emulator.
Please solve my problem as i'm too much harrased due to my this problem. Y

You are requested to take action against the dealership and the company for harrasing the consumer.

Thanks,

SURINDER PAL SINGH
House No.41, Street No.27,
Sadar Bazar, jalandhar cantt.
JALANDHAR 144 005
Punjab

On 22nd Sep-08 I had given my Car to Vipul Motors, Near YMCA, Faridabad for body shop to get my back door dented & painted as there was dent due to thrashed the car by a tractor vehicle while parking, Vipul Motors completed the work, however the colour was not matching with original paint as there was a mismatch in colour and shining and the said door was not fitted properly from right side & also inside paint is rough polished.

Sir,
I am Sanjeev Bhatnagar, bought a Maruti Wagon R car from your dealer Ajmer Auto Agency Pvt. Ltd. at Ajmer (Rajasthan, India). On 19.05.2008’s night I received VAT invoice and other documents from your dealer, after consult the VAT invoice and other documents I found several doubts which I reported to your above mentioned dealer on very next day i.e. 20.05.2008. (Copy attaches). But still today I have not received any reply from your dealer. Most probably on 23.05.2008 at near about 14:15 a call from your Jaipur located regional office[protected] was came on my mobile ([protected]), it was called by your executive Mr. Hari Singh ji Nathawat. He asked only about exchange scheme discount on my buy but I did clear to him that I never ever have any car before this new car then he told me to send delivery challan copy (copy attached) through mail to him on his email address harisingh.[protected]@maruti.co.in. No information received about action took by regional office.
Beyond all above facts I found that the cost of the car was differ in various documents i.e. in VAT invoice it is Rs. 337037.50, in delivery challan it is Rs. 350263.00 and in registration document it is Rs. 349000.00. How it is possible?
For the above mentioned details I request you if you feel that some malpractices are in the case, please investigate this case by a team of experts.
It is my humble requests if dealer should have charged only cost of car as per car cost in VAT invoice then please return the difference amount of cost of car shows in delivery challan (which I paid) and VAT invoice (Attached) and also provide other promotional schemes which were committed by dealer under promotional schemes.
Thank you.
Regards.
Sanjeev Bhatnagar

Dear sir

This is following my last mail to you regarding the service of my car at Sai Service Station, Kochi, Kerala. I had detailed you about how my car that was given for 2nd free service with a minor complaint about steering wheel vibration. The date of delivery confirmed by them was 11th and after two weeks the car is still with them. After my first mail to you those people called me and confirm to deliver it last week but then postponed it to another two days which was suppose to be Monday 22/9/08. Though things did not shaped up as confirmed but now they call up and say that I have to shell out Rs.1500 to service to enable them deliver the car.

I don't understand why this Rs.1500 for free service, secondly now I am least interested to go to your dealer and get the car, unless they home deliver it. Maruti has a good track record of customer service, but now I have my own doubts. I know it will be very difficult to break that jinx about Maruti's goodwill, but let me see if my case and reviews that I am likely to post on those website will make any difference.

At the first place, I would like you to know that nobody gave this car as charity to me; I have paid the price to acquire the same, and will not allow anybody to take me for a ride. You have rubbed me on the wrong side, and now it just out of my impulses. There are competitors out there waiting for a story to capitalize, and you gave me the chance. Last but not the least I am taking this issue further very seriously, can't wait any longer. I just wanted to confirm if I can get for what I pay.

Once again I am not going to take the delivery of the car anymore since I am busy with my work, all the previous commitment has been blown up the air, and I do not want to make a fool of myself.

Regards,

John

Dear Sir
I have booked a swift vdi abs on 16/june/08.The dealer promised me to give the vehicle before 3 months.But now they are saying that they are not getting any ABS swift Vdi and so our delivery date is going so far.I am now in a situation to cancel the order and to go for an another vehicle.I can't tolerate this more.
So I humbly request you to do the needfull as soon as possible

Thanking You

A.Chenthamarakshan

1. Rear tyre of scooter got busted through air pressure was just 32. Due to this accident caused & i got seriously injured. Suzuki use MRF make tyre & do not attend complaint.
2. Lot of battery problems & bike can not be start in one stroke. To replace battery Suzuki needs 10 tens & you have to start your bike by Foot KIK. This is the way how Suzuki care you.
3. Dealers are very eroguent & does not attend you for complaints.

S.C. KANTHAL
10/C, S.N. CHATTERJEE RD., BEHALA
KOLKATA- 700 007
MOBILE : [protected]



September 19, 2008

To,
Maruti Suzuki India Ltd.
11th Floor, 25 Jeevan Prakash,
Kasturba Gandhi Marg,
New Delhi -110001
Tel:[protected]

Dear Sir,

Sub: i) Booking of Maruti Wagon R LX on 24.08.08 with your Authorized
Dealer M/S Auto Hitech Pvt. Ltd.
97A, Dr. Meghnad Saha Sarani,
Kolkata- 700 029
ii) Complete payment including Road Tax paid on 28.08.08, insurance of Rs. 5052/- paid on 06.09.08 on advised of Mr. Purnendu Chatterjee

I wish to bring to your kind notice that on 24.08.08, I had booked a Maruti Wagon R LX with your above authorized Dealer, for a total value of Rs. 347990/-. This included Rs.26250/- for road tax, registration and incidental expenses as also Rs. 10212/- for Insurance. The insurance of Rs. 10212/- calculated on 05.09.08 was reduced to Rs. 5052/- as I had not made any claim on my earlier vehicle. Accordingly, the total amount payable was Rs. 342830/-. The payment of the said Rs.342830/- was made in full as follows:-

Cheque Date Amount
783059 24.08.08 20000
601732 28.08.08 83528
601731 29.08.08 150000
783060 29.08.08 26250
409155 06.09.08 5052
Sale of Old Car 06.09.08 58000
342830

A copy of the Discussion Sheet is enclosed herewith for your immediate reference.

At the time of booking of the said vehicle, I had requested your above dealer to handover the above vehicle on 19.08.08 being an auspicious day and till such time the vehicle would be at the custody of the above dealer, although the payment was made by me in full. Accordingly, your above dealer asked me to handover my old vehicle to them positively by 06.09.08 to make the deal complete as the old vehicle was sold for Rs. 58000/- as per the said Discussion Sheet.

On 10th September’08, I was shocked and stunned to receive phone call from your above dealer that I had to pay a further sum of Rs. 4000/- approximately due to increase in the Road Tax by the Government of West Bengal, and only then the vehicle would be delivered to me.

Your goodself would kindly find that vide last payment of Rs 5052/- was made on 29.08.08 and handing over my old vehicle on 06.09.08, the deal was complete in all respects, as I had made the and by making full and final payment and there was no question of any additional amount payable by me.

I submit that I am a retired person with limited resources and it is not possible to exceed my expenses by any means, more so when I have made the payment in full.

You are therefore requested to kindly advice your above authorized Dealer not to insist for any additional payment on account of increase in the Road Tax, since the full amount of the said Road Tax was already paid by me on 29.08.08 as required by them, much before the increase in the said Road Tax. It is mandatory on the part of the said Dealer to have registered the car in my favour once the payment was made in full.

Justice from your end would highly be appreciated. We shall take delivery of the car on receipt of your favourable response.

Thanking you,

Yours faithfully,



S.C. Kanthal

My Wagon R duo Lxi has done 17k km and it is 9 months old. There was no problem since I bought the vehicle, suddenly on 17th it did not start, when i took it to the ABT work shop they said that due to fuel being old the pump got damaged, I was surprised, does petrol have expiry date. They advised me that if the fuel is old you need to empty the tank each time clean the tank and fill it again, what a ridiculus suggestion, I pointed them to the warranty book and the service book, and told that the fuel pump should be replaced by Maruti.

They are yet to decide who should pay and I am without my car.

Maruti is supposed to have the hightest customer satisfation
%age I am optimistice but however was surprised by the logic