Maruti Suzuki India Complaints & Reviews

Dear Sir/Madam,

I own a Maruti Swift (MH 12 BW 6969) since 2005. It has not been a very pleasant experience as I have faced many problems with the car. Recently I met with an accident at Mahim.

My car must be around 40 kmph when a Scorpio suddenly jumped into the road at a junction. I applied my brakes hard but some how it didnt work (despite having ABS & EBD) and it collided with the Scorpio's front tyre.

Surprisingly nothing happened to the Scorpio whereas our car got hit hard and the airbags popped out and all. I was surprised that the car, hit at such low speed could get damaged so much & honestly did not feel the airbags were needed for this.

Anyways I got my car towed to Vitesse (Andheri), where I informed them that I do not trust the cheap technology used by Maruti (ABS/EBD/AIRBAGS) anymore and do not want the airbags replaced. I came to know about similar instances of other Maruti vehicles where airbags pop out without much reason and brakes do not function in emergencies.

Vitesse people told me that they had already ordered the airbags (without my confirmation) & that now I had to get it replaced. They gave me vague reasons for which I had to allow them to replace the airbags. They gave me an approximate estimate of Rs 45000/-for the airbag replacement. Although I kept on arguing about the airbag replacement they kept the matter pending till I got fed up & told them to replace it.

Now after the replacement of airbags when I went to collect my car, I saw that the airbag light is still on & that the seat belts do not retract. On asking they informed me that another sensor (costing about 41000/-) is needed to rectify this & I could still use the car without it.

This means that the seat belt & airbags still would not function & in future & if I wish to sell my car the resale value would go down considerably.

My point is why I was put through all this when the airbags were anyways not going to function. It has been more than 45 days since I am without a car & do not know as to how many more days will pass by.

I believe that other customers should also be wary about the low cost new technology provided my Maruti.

Jitendra Kamra

sir/madam,
I purchased Maruti Esteem VXi on 16th june 2007 & on 25th june 2007 I got it painted with anti rust coating for Rs 1790 & Rs 715 was spent on first service.As on that particular date I hadnot received the card, the concerned person in VIPUL MOTORS, FARIDABAD told me to get it done the next time.when I got my second service done, the machine was not working & again I was told to get it done next time.
today i got my third service done & when I asked for crediting the points to my account, the concerned person told me that it can be done only within 24 hours of billing.The General Manager Mr Sharma told me he is also helpless in this regard.This is really surprising & disgusting on the part of VIPUL MOTORS.
I will be thankful to you if you just let me know;
1.How can I get those points credited to my account which were to be credited on 25th june 2007 when I got the card in August 2007 & then due to the above mention reasons?
2. I have gone through your booklet being sent with the card in which nowhere it is specified that points will be credited within 24 hours of billing.How can a customer get to know about that ?
I am not at all satisfied with the behaviour of the staff of VIPUL MOTORS .I made efforts to give one more customer to VIPUL MOTORS & to MARUTI but inspite of that I have not received the satisfactory response from them.
I will be obliged if you kindly help me to get those points credited to my account. My card number is
[protected].
Thanking you.
Yours sincerely
Mr. Sandipan Rishi
Date:19th June 2008

i purchase maruti swift vdi on 31st jan 2007. but today a.c of the not working. mechnic of service centre said gas of the a.c is empty. and this is chargable now.
i want to know it is payable or not.
but my a.c is in waranty period

thanks

June 19, 2008


Gulzar Motors Ltd.,
Dholewal, Chowk,
Ludhiana.

Subject: Facing Severe Mental Harassment

Attn.: Sh. Harkirat Singh (CEO)

Dear Sir,

I dropped my Baleno Altura No. PB10 AQ 0050 at your workshop on 13-5-08 for service & repair work. The rear bumper, hood & right side of the body was to be repaired under insurance claim. In the past also (last in 2006), I had dropped my vehicle on two occasions at your workshop for major repairs, but promptly received my vehicle back with all the work done in 4 to 5 days and in excellent condition.

This time, the repair work was not at all major, but even after 10 days; when no call was received from your workshop about my vehicle, on 22-5-08, I called up your workshop to enquire about the status of my vehicle & was told that its ready and I can take the delivery. As 10 days had passed & I urgently needed my vehicle, I immediately went to your workshop. When I inspected the work done on my vehicle, it was a very unpleasant sight. The repair work was very badly done. The rear bumper was dented, the rear door of right side had numerous dents, and the front door of right side was half repaired. This was about the work they had completed in 10 days. And further, my vehicle was blessed with fresh scratches on the left side, damaged corner of the bonnet, and damaged right side window beading. I was very upset. Its been 4 years & I am very possessive about my vehicle. It has metallic blue color which I had especially got from Maruti after waiting for 1 ½ months in 2004. I have never faced any technical problem and I’ve kept it in immaculate condition. Your staff admitted their fault and promised to repair it again and deliver the same in coming 3-4 days.

After 9 days, on 31-5-08 (total 19 days), I received the call from your workshop that my vehicle is ready. I particularly asked the caller Mr. Uppal to please check the vehicle personally if the work is completely done, if the beading has been replaced, if the rubbing has been done, etc. After ½ an hour he again called up & assured me that he has personally inspected the vehicle and all the work has been properly done. Feeling satisfied, I went to the workshop but only to get a “rude shock”.

This time, I was badly upset to see the condition of my vehicle appended below:

• The rear bumper was still dented
• The rear door still had numerous dents which anybody could see & feel with bare hands.
• The paint job did not match the original color and that too up to the extent that it was very clearly noticeable with naked eye.
• The right door was again not repaired.
• There was fresh scratch on the right door.
• Fresh scratches on the hood, which was repaired & painted 10 days back.
• Beading was not replaced, it was still dented.
• Fresh scratches on the roof.
• Fresh scratch on the ski rack (railing). That was really a brave effort.
• Fresh scratch (this time real big one) on the left side.
• Fresh dents & scratches on the right side fender.
• So called repaired & painted bumper, bonnet, and many parts of the body were very rough. That means that no rubbing had been done & the paint job had been done in such a careless manner that the balance exposed body of the car had also been spoiled.
• Etc., etc., etc. I could not bear the sight any more.

Mr. Aman who works for your insurance department, had inspected my vehicle on 1st day i.e. 19 days back on 13-5-08 & also knew the condition (immaculate) of my vehicle and your works manager Mr. Sharma inspected the vehicle and were also surprised to see the condition & the work done by their staff. My vehicle had literally been ruined. I even called you up & apprised you about the situation & also requested you to personally get the stock of the situation.


While I was standing with your staff around my vehicle & was telling them about their carelessness (scratches and all) in handling the vehicle, some of your driver who was driving a swift car, zoomed past my car by scratching the newly painted rear bumper. This all happened in front of your whole staff. It clearly shows how insufficient & careless your staff is in handling the vehicles of the customers, lying at your workshop. And the Gulzar Motors Ltd. is claiming the IS0-9001 status. What parameters are you following! Anyway, your works manager, Mr. Sharma assured me that this time I would definitely get my vehicle back in perfect condition in 4-5 days time. But in vain!

I had to go on a urgent business tour & family vacation by road, but was keeping on delaying it in the wake of getting my vehicle back. But even after 20 days & no sign of getting my vehicle back I took a taxi & went ahead with my programe.

After 7 days, on 7-6-08 (total 27 days), I called up Mr. Sharma to enquire about the status of my vehicle but got no satisfactory reply. I again told him that I had to go out of station on 14-6-08 & I need my vehicle latest by 13-6-08. He promptly assured me not to worry as the same would be delivered to me well before 13-6-08. But again in vain!

On 13-6-08 (after 31 days), I even called Maruti’s Engineer Mr. Rakesh Sahdev and apprised him of the situation. He promised to call me next day after reviewing the situation, but never showed any courtesy to call.

This is really too much! Just imagine my situation, inspite of having a wonderful vehicle; I am vehicle less for the last 37 days. My whole work schedule suffering. I have to cancel many important assignments, outstation traveling and the mental harassment I am going through in the absence of my vehicle. And your responsible staff never bothered to show any courtesy to call & is behaving in a very un-professional attitude.

I would ask you to treat this letter as an NOTICE from my side and I demand a COMPENSATION of Rs.500, 000.00 on the part of “Careless Attitude & Deficient Service” provided by you and the “Mental Harassment” I am facing for the last 37 days on the grounds appended below:

1. 1st Time the work is not done properly and vehicle is further damaged lying at your workshop.

2. 2nd Time, the whole work (denting, rubbing, painting, etc.) had to be done again. Further, the vehicle is again badly damaged lying at your workshop.

3. 3rd time again, the same work had to be done again and in addition, the extra scratches, dents, parts had to be repaired / replaced which were damaged lying at your workshop.

4. Repairing the same door 3rd time by filing & denting, the thickness of the metal sheet would definitely come down and it would possess a great safety hazard in an unwanted situation of an accident. The door has to be replaced.

5. Is the regular & simple job, like in my case consumes so much of time that you make the person vehicle less for such a long period and forget!

6. The “Mental Harassment” I am going through for the last 37 days and your responsible staff doesn’t even bother to call & is behaving in such an un-professional / arrogant manner.

Due to very un-healthy attitude / approach of your company and in the absence of my vehicle, my work schedule has been badly affected; I have to face financial losses and still going through mental harassment. I would request you to deliver my vehicle with all the work done including the replaced door (right side – left) and would ask you to compensate me with the amount mentioned, against the “Mental Harassment” I am facing in the coming 10 days. Otherwise I would be left with no other option but to proceed for legal action against your company.

Sincerely,


Vivek Mahajan


Copy To: Maruti, Gurgaon

I had purchased a Maruti 800 car in June 2007 through Amar Cars Pvt. Ltd, Vadodara. My first free service was due after one month and my second free service was due after six months. Both these services were attended by the dealer in the appropriate months. My third free service was due after 12 months or 10000 kms whichever was earlier.. Since I had just completed only 6000 kms but had aleady completed one year, my service was due in June 2008. I had received a no. of calls and a SMS from the dealer to give the car for servicing .
I booked my car for Sunday 15th June, and went in the morning today to give the car for servicing .I got the job card done and gave the car with the assurance that I will get the car by evening. As soon I came back home, I got a call from the dealer stating that as per computer records available with them, my third service was already over and it was done at Eternal Motors, Bhavnagar in January 2008 with a Km reading of 9000 Kms.. The dealer informed that if I want service to be done it will be a paid service. I informed the dealer that it is a mistake since I have never taken my car to Bhavnagar.
Since I suspected a major scandal, I went back to the dealer and collected the car without undergoing the service. This is a clear case of fraud and cheating, since the counterfoil of my third free service is still existing in my book and has not been detatched.
I would like the following to be investigated.
How are the computer records showing that I have done my third service when the counterfoil is still with me.?
The computer records shows that the service was done at 9000 Kns in January 2008, whereas in reality I had completed only 6000 Kms in June 2008
How is it that the dealer in Bhavnagar had my entire personal details to fill up the job card in January 2008 including chassis no and engine no ?
4 Why is the dealer at Baroda insisting on a paid service inspite of the fact that all the details were explained to him ?
This obviously shows that some other car has been given the advantage of free service using my personal details. This will be a part of a much bigger racket which will have to be investigated thoroughly.

I am taking up the matter with the consumer forums and also with the M.D of Maruti Suzuki.

HARISH S.KARKERA

15-06-08

Hi,
I had purchased a Wagon R from 'Maruti True value' at 'Tanya Motors', Meerut last year.
The registration No. of the car is UP 15 R 2558. The car was in pretty good condition at the time of purchase.
Last week, on 9th June'2008, I met an accident in which lost of external damage was done to the car.BUt there was hardly any problem or damage done inside. After I met the accident, I went to Rohan Motors, Gaziabad as that the only service station that I knew about and was closet to the place where I met the accident. I left my car for repair and I was assured that all things will be taken care off. I delivered by Car to Mr. Sunil Verma and collected the delivery Note. He inspected the car thoroughly and assured me that the car will be delivered in one weeks time.

Yesterday, I called up him and asked about the status of the car. He told me that my car is ready and I can come and collect it at around 4:30 PM. I went to the workshop and to my surprise the car was not still ready. I thought tht it might not a big issue and waited till they were washing the car. They asked me to pay all the bills till the time they are making my car ready. I duly paid all the bills without any delay and when I collected the car after that I figured out the the Indicator of the left side were not working. Finally, I also discovered that the central locking of my car was also not working.
We I complaint about it to the Manager Incharge of the car, I was told it has nothing to do with them. They started persisting that it might have been in that condition even before I delivered the car at there workshop. When I told them that if that would have been the case, it would have been listed in there pre Inspection report before that received the car on the day of accident.

But they simply try to deviate from the point of accepting that this problem has been introduced that their workshop. When I finally asked them what can be done about it, they told me that I should show it to some local mechanic or atmost they will do the same if I bring my car back to them later sometime as they does not have any expertise in fixing the problem.

Now I dont expect ppl from Maruti Workshop to respond in such a way nor do I have time to go back to Gaziabad from Noida just to get my problem fixed by a local mechanic. It takes a toll out to drive thru the traffic of NCR and they simply said that they can hardly do anything about it.

I am not sure what can I expect by putting my concerns on this forum but can just hope
that no one else faces the same kind of problem where in some working part o[censored]r car breaks down when u goes to an authorized service station of maruti to get some problem fixed.

With ref to maruti swift vehicle bearing regn no MHO4DB1833.PURCHASED ON date 16/3/7
from laxmi motors mirabyander rd, mumbai. On 27//5/8 evening this running car turned into the blaze of fire, within no time the fire got big causing concern to the life of surrounding pepole. With the help of local police and civiliens the fire was bought under control. later reported to company, officials of maruti suzuki india limited inspected the car, on12/6/8
they posted a letter saying that when car was delivered on 16/3/7 it was checked and no defect was was present at the time of delivery, and by saying so they want to brush away their responsibility, cause of fire that took place in a running vehicle which could have caused me my life is no where in picture, n company does not shows an intention to replace the vehicle with the stand saying we don't have such policies, said so by Mr dua. territory service manager mumbai. Now this is not the kind of service we expect from the one of the most successful automobile company in india.
with regards.
dinesh chawla.
mumbai.

i had purchased swift vdi in august 2007. tht was a worth buying coz of the qualities of the vehicle. In the 3rd service which was being done by maruti naraina, the workshop runned by maruti itself, and bfr tht the power steering was working quite nicely. maruti naraina did all the work to be done in 3rd service including wheel alignment. and just after the service i had noticed that the steeing is very much hard. with in a week span i had...

Hi I purchased maruti Wagon R . I am into only 4th months with this case

Problem 1,
Manufacturing defect in tyre . Maruti's dealer says it would comes under claim so this will be replaced. I am
running behind dealers/sub-dealers/office of JK tyre to get it changed but still no success. Maruti is giving tyres, so maruti should take care of this .
I have contacted maruti helpline too, but from there I received no positive response.

Problem 2,
Pb 2 - Front screen broken, When I put AC on and
temp outside was ~45 degree. Dealer says this is due to some accident .
So I should / Insurance company should pay for this . I am asking Why
????? The bad quality glasses used by maruti than why should I pay ????
I checked one of my colleague has same problem with his new maruti alto.

Please take necessary action
Thanks,
Udit

Complaint with date wise fact :

On 19th August 2007, I purchased a Pearl white colour Maruti Suzuki Grand vitara SUV (Reg No: MH-04 / DB-6725) car from the Fort Point Automotives Pvt Ltd, Mahalaxmi, Mumbai. While taking the delivery of the car there were two problems. First the alignment of the car was not proper. The car used to steer automatically towards the left side when the steering wheel is left free. Secondly, there was lot of vibration and cabin noise in the car. As if some loose parts are there inside the cabin. I informed the dealer on that day itself. I was assured that the problem was minor and would be rectified soon.

On 21st August, the car was given for check up . But the problem was not solved and I was told that problem would be solved during the 1st free service after completion on 1000 kms.

On 28th August, the car was given for first service . But even after keeping the car for 3 days the problem could not be rectified.

On 3rd September I wrote to Maruti Udyog Limited at [protected]@maruti.co.in and mentioned in detail about the problem.

On 9th September I again reminded maruti Udyog limited about the problem.

On 17th September I gave a written complaint to Fort Point Automotive.

On 24th September their works manager Mr. Keith D`souza called me saying they have to change some part relating to the suspension of the car and the parts would arrive in a weeks time .After that the car will be perfectly fine.

On 15th October the car was again serviced and kept for two days (Attachment No.3).During this service they said that the noise was coming from the AC piping, and the same had to be insulated. But even after changing the parts the alignment problem, the cabin noise and vibration noise is still there.

On 17th October again I gave them a written complaint and personally talked to the Managing Director Mr. Sundeep Bafna, to which they replied saying they need 15-20 days time to come to a conclusive solution to the problem.

On 19th October I got a written reply from them.

After all this I have filed a case against Maruti and Fort Point in Consumer Court ( Vile Parle ) and awaiting justice.

Just pondering ... because of our loose law these company are taking the consumers so lightly. Just imagine if this case to happen in country like US, or for that matter in JAPAN ????

I own a Maruti SX4 and was the BIGGEST FOOL to buy a sedan from Maruti when it was launched last year. I have not been getting proper service for my car from RNS Motors. When I left my car for 3rd Paid Service on 9th May I had mentioned that there was a noise from the steering wheel and when I collected back the car that evening I had the same problem and it was not fixed and now it is GETTING ON MY NERVES WHILE I AM DRIVING THE CAR. After 2 days of the 3rd service the left headlight stopped functioning in low beam and also I am getting strange noise in the front when I start the car in the morning sometimes AFTER THE SERVICE. I also lodged a complaint with Anytime Maruti on 2nd June 2008, COMPLAINT NO# 667026 and I have still not got any response to the same.

So will I be getting any sort of help in sorting this problem? Or I should keep bearing with the problems of my car and keep on visiting the Maruti Service Centers and waste my time, energy & money and lose out on my sleep and work????????

I don’t know if this email will get me any response or not, but at least I AM TRYING MY HARD LUCK

Sincere request from me to Maruti Suzuki India Limited is that PLEASE DO NOT MANUFACTURE SEDANS AS YOU ARE NOT CAPABLE OF MANUFACTURING & SERVICING THEM.

I booked maruti swiftdzire vxi at Vipul motors pvt.ltd, Faridabad on 31/03/2008 vide customer id no.[protected] dt.31/03/08. At the time of booking i was assured that delivery will be given to me within Navratras (about 15-20 days). But delivery was not given to me wihtin that period and I was told by the dealer that the maruti co. is not supplying dzire cars to him and he is not in position to give me the delivery. On the other hand the swift dzire was being sold by dealers in Faridabad and Delhi in BLACKMARKETING (PREMIUM) of Rs.15000/- to Rs. 20000/-. I brought this act of the dealers in the knowledge of the company vide my email dated 15/04/08, 16/04/08, 17/04/08, 18/04/08, 26/04/08, 30/04/08 and so many telephonic complaints on ANYTIME MARUTI no.[protected] and Regional office number given by anytime maruti.I have requested several times to the company as well as to the dealer for early delivery of the car but they always gave the same excuse that the production is low and they are not getting the delivery from the company.At the time of booking I was told by the dealer that the price of SWIFT DZIRE VXI is Rs.499182/-.It is matter of great surprise that on 18/05/08, the dealer informed me on telephone that car booked by me is ready at the showroom BUT he company has enhanced the rates and I HAD TO PAY Rs.517548/- instead of Rs.499182/-( Excess of Rs.18366/-)You just see that I was not willing and have not paid premium (blackmoney) of Rs.15000/-to- Rs.20000/- to the dealers but the company has taken Rs.18366/- Excess Money by holding the delivery for One month and twenty days and giving it to me just after enhancing the rates. This was the cheating by the company that first hold the delivery of car and delivered the car to me immediately after enhancement of rates. I am sorry to state that I have to wait for about two months and have paid Rs.18366/- excess Now company have taken premium of Rs.18366 /- from me instead of dealers which were taking Rs.15000/- to Rs.20000/- for out of turn delivery. I will definitely point out here that at the time of delivery the behaviour of the dealer was very rude and dry bacause I have already given complaint for blackmarketing of local dealers. But now I clearly understand that company and dealers are of the same category and their only moto is to earn money either this way or that way. The maruti suzuki had not bothered about the LOYAL AND OLD CUSTOMERS OF FIFTEEN YEARS WHO HAS ALWAYS USED CARS OF MARUTI ONLY MARUTI AND WAS A HAPPY AND VERY SATISFIED CUSTOMER.But now SORRY THINKING OF MOVING TO COURT TO GET JUSTICE.
Rajeev Kumar Rakheja Mob.[protected]

i have booked swift desire with vipul moters faridabad on 4th of April 2008 i was told that i will get the delivery max in six weeks i have still not received any delivery uptill now and they are not giving any fix dates. my booking no is 08006236 in the name of Sunayana Automotive Components(p)ltd.

I have booked a Swift DZire Vxi with Millenium Mobility, Pune, on 19th Apr 08, but still haven't got the delivery. Even dealer is not sure when it will be delivered. This is a very funny situation.

Dear Sir/Madam
I had mailed earlier but so far no one has come from the respective department to acknowledge my mail. In continuation with the earlier mail let me remind you that I had purchased a Cherry Red Maruti Swift ZXI from Varun Motors Ring Road Vijayawada on 28/02/2008. I have no complaints against the car as such. But my experience with Varun Motors is not so good. Right from the day one I had problems. They are as follows:
1. During the delivery the rear seats were not adjusted properly as the clips were broken. I had repurchased them and got them fitted.
2. During the delivery the paint on inner left silver beading was lost which I got painted twice as the job was not done properly first time.
3. The bonnet was dented because of my fault I got it repainted but later the bonnet was changed due to good will from Mr.Silar, Works Manager. (A complaint regarding this was lodged earlier).
4. The left quarter panel and left door were dented due to my fault and I got them repainted. Even after repainting there were pin holes. As a good will Mr.Silar, Works Manager got the work done again. But the work was done partially. Some pinholes are still present and some parts of the quarter panel are orange and some are red. I am fed up with this kind of service (A complaint regarding this was lodged earlier).
5. During the servicing or paint work some clear or paint fell on my car’s right front side. The clear was cleaned but when observed carefully there are plenty of scratches on the area and the some parts of the clear is still present. Thus it is obvious that the work was not done properly.
6. The right back door was dented and I asked the workshop to get the dent removed. But they just repainted and did not remove the dent.
I am totally fed up. One mistake is okay but repeated mistakes cannot be pardoned. But it looks like that only. You guys take it easy and so do the dealers. Ultimately it is the customers who get conned. Let me remind you that if you don’t have time for the customers then someone else will. Remember if there is no customer then there will be no company and no dealer. Varun Motors, Ring Road, Vijayawada is such a massive show room. It has all the facilities but they don’t have a simple facility to remove a dent without removing paint. The dent on my bonnet was so minor that it could have been easily removed by a non-destructive method (I saw the demo at Honda Show Room Vijayawada). But unfortunately Varun Maruti people removed the dent of my bonnet in a very destructive method and finally they could not restore the original beauty of my bonnet. Due to some grave mistakes a new bonnet was repainted and fixed. The paint of the new bonnet does not match the body and also there are plenty of pinholes on the bonnet. Gosh! I feel like kicking myself for buying this car and that too from Varun Motors, Vijayawada. I feel like choosing the choicest of expletives but unfortunately this is not possible. As a desperate measure I am requesting you for couple of things. First of all kindly make arrangements for a bonnet that has no errors and secondly I need an apology from Maruti Udyog and Varun Motors and that too in words. If these demands are not met then I will proceed to the court of law.
Dr.Gautam

would like to start by informing you that the kind of services/products being offered by Maruti Suzuki India Limited & its authorized service dealers are not what the consumer today is expecting and unfortunately this is the second time that I have been a victim of this experience with MSIL products.



I have bought a new Esteem LXi model from ROHAN MOTORS, Sector-1, Noida in the month of January 2008 with registration no: UP 16 R 8216, Chassis No: MA3EMD81SOO490390 and since the time I had taken the car out of the showroom, it has been giving me pains and lot of problems. Within one month (approx) from the invoice date, the car started giving me starting problems and I had to push the car for long distances to approach for help. When contacted the ROHAN MOTORS service station in Noida, I was told that I might have left the head lights on in the night and that is why the battery had got discharged. The next day again I faced a similar situation and when again I contacted the same service station, after a lot of argument & complaints they were able to figure out that there was a problem with the car battery as two or three of the battery cells have died and then replaced the battery. Please refer to the dealer claim form enclosed with this letter dated January 30, 2008.



At the time of the second free service, I had complained of the mileage & about the problem I was facing with the central locking. The car was giving me a mileage of only 10-11 kmpl within city and 11.5 kmpl on highways & at times the central locking did not work and I had to manually open the car with the key and then the central locking would start working. At the time of the delivery when asked if the problems told have been inspected and solved, they said that they have sorted out the problem and now I will not face any such problems. But till date both the problems have not been solved and I am still getting a mileage of 11 kmpl and even the central locking facility fails to function at times.



On May 31, 2008 while visiting one of my relatives with my wife at 10 pm in the night, I got a shock seeing the temperature needle almost touching the “H” mark. When I pulled over and opened the bonut of the car, I realized that the radiator fan was not working and I again had to push the car for a minimum of 2 kms and ask for help. I also registered a complaint for the same at the 24-Hour Maruti On Road Service and a Service Engineer (Mobile: +91-[protected]) also visited me yesterday June 01, 2008 at 5:40 pm (as asked for) and he told me that I need to take the car to the workshop as there is a fault with the fan run time and he has done a temporary setup by connecting the fan directly. Today i.e. June 2, 2008 while on my way to office the Air Conditioner stopped working and also I faced problem of “Missing”. The entire journey to my office I had to drive without the AC and face the problem of “Missing” as if there was some dust in the fuel pipe or fuel injector as there were a lot of jerks experienced.



Frankly speaking I am totally disgusted and very unsatisfied with the overall experience I’ve had so far with the MSIL and its products. One thing is for sure that I would never ever suggest anybody to go for Maruti products and would also give them reasons for the same sharing my experiences so far. MSIL can either start working immediately on my complaints or sit over it and try to hide it from the industry and consumers like the way ROHAN MOTORS did. Probably losing one customer would not affect Maruti at all but then one (irate and very dissatisfied) customer is definitely what Maruti Suzuki India Limited has lost forever.

HI,
SIR WE HAVE PROBLEM OF MARUTI BRANCH IN AHEMDABAD AND COMPLAIN ALSO SO PLEASE CAN U CALLON YAIS NUMBER[protected] OK
THANKS
REGARDS,
SATNAM SINGH DUGAL

I have booked a Swift Dezire VDI Model ( Booking no. 5477 ) with Berkely Motors Indl Area Chandigarh.
I went to them on friday 23/05/2008 for cancellation of the booking and refund of the money . Mr Amit an employee of the dealer called me on saturday 24/05/2008 to take the payment. I went on 24/05/2008 and he called me on 25/05/2008 to take the payment. He did not give the payment on 25/05/2008 . I inquired on 26/05/2008 and Mr. Kapoor told me that their Boss is away to Turkey and you can receive the payment after he arrive from there.

Why they are harassing the customer when there are rules that booking amount will be returned immedicately after the cancellation of the booking is made. I have already made a complaint to the Maruti Udyog ( complaint no 654446 ).

Sales executive from EVM Vytilla had committed a price before booking a Swift car after consulting with their manager. Since it was difficult for him to come to my location, he informed the price details through phone. This price has been verified atleast 10-12 times with him through phone. But on next day when I went for booking, he was not there and another executive told that it won't be possible to deliver the car in that price. On contacting the first executive, he told that Manager had changed his promise and hence could not give the car in the committed price. It was totally disappointing to get such a pathetic customer interaction from a Maruti dealer. But the problem didn't end there. After some time, they have informed they will deliver with a small discount in accessories(less than 0.5%) and hence we came back to EVM Vytilla, from a different location. In the middle of booking procedure, they again changed their promise regarding the colour of car and delivery date. From the begining itself, we informed the colour to them. But they told that they could give only Silky Silver color and didn't allow us to opt the colour. It seems that they were trying to give us a car which was cancelled by someone else. Both executives informed us that their manager (Jishil) has changed the promise and they could not do anything. Executives also didn't allow us to spoke to Manager. Could not understand if this is the way Maruti wants its dealers to interact with customers.

Hi there,

I had booked my Maruti Dzire on 31st of March 2008... At the time of booking dealer - Sepctra Motors, borivali confirmed delivery within 30 days... Till date I have not got any confirm dates on the delivery...

Recently, I had got to know Maruti increased prices of Dzire by Rs. 18, 000/- and this is to stop the Introductory Prices plus the Steel Price Hike...

My question is, will I have to bear this expenses... and if so why so... If the prices were introdcutory offer then it should have been extended to all those customer's who has booked during initial period after the launch...

This is unfair from Maruti... First of all they take orders and then don't deliver to customer on time and to add to this Maruti is asking to pay... Infact, it should be Maruti who should be paying for the Booking Amount been used for more than 2 Months without Interest...

Can someone guide me on this...

Best Re,

Sameer
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