Maruti Suzuki India Complaints & Reviews

ON 5th MAY 2008 I HAVE GIVEN MY MARUTI ZEN CAR AP10K 7374 FOR SERVICE AND PROBLEMS RELATING TO AIR CONDITIONER, STARTING PROBLEM AND BATTERY AT THE DEALER M/S MITHRA AGENCIES WORKSHOP AT RTC CROSS ROAD HYDERABAD. ON 6TH MAY I RECIEVED A 3 TO 4 CALLS FROM THE WORKSHOP THAT MY CAR IS READY FOR DELIVERY. WHEN I WENT TO THE DEALERS WORKSHOP TO PICK UP MY VEHICLE I WAS GIVEN A BILL OF AROUND RS 3700 TOWARDS SERVICE AND SPARES CHARGES. ON SEEING THE VEHICLE I HAD THE SHOCK OF MY LIFE. THE CAR WAS NOT EVEN CLEANED OR WASHED. ONE OF THE PIPES RELATING TO THE AC WAS REPLACED AND NO OTHER WORK WAS DONE.

ON MY ARGUEMENT AND VERBUAL DUALS AT THE WORKSHOP THEY HAVE JUST CLEANED AND WASHED THE VEHICLE, SAYING THAT OWING TO HEAVY RUSH THEY WERE NOT ABLE TO CLEAN THE VEHICLE BUT ASSURED ME THAT OTHER WORKS HAVE BEEN CARRIED OUT. THE FACT IS NITHER THE BATTERY PROBLEM NOR THE STARTING PROBLEM WAS RECTIFIED. EVEN TODAY I FACE THE SAME PROBLEM.

I HAD WRITTEN MY COMPLAINT IN THE COMPLAINT REGISTER AND SENT AN E-MAIL TO THE COMPANY BUT NO ONE HAS RESPONDED.

A VERY SHABBY AND POOR STATE OF AFFAIRS AT THE DEALERS WORKSHOP AT MARUTI WHICH BOASTS OF THE NO 1 IN CUSTOMER SATISFACTION.

Dear Mr. Nakanishi,

Greetings.

This mail is from a loyal maruti customer of over 20 years and now a disgruntled one.

I am another customer who booked a DZire with one of your esteemed dealers at Gurgaon.
The date i booked DZire VDi was April 04, 2008. I was told that the vehicle will take at the maximum of a month to reach me.

It has well been beyond a month. The entire amount has been credited by the bank to the dealer. There is absolutely no confirmation on when the car will be delivered. The prestigious awards that you claim to win year on year are nothing but a flash of hoax. I am totally convinced. Afterall, you have been in business for countably long years and predicting supply-demand and maintaining a good SCM should be your key competency.

One Mr. Nitish (allegedly Zonal Manager- North India) has issued a statement at http://www.consumercomplaints.in/complaints/maruti-swift-dzire-c42203.html


The first incident of 'fraud' surfaced when i evaluated the car via multiple dealers to get the exact on-road-know-how.
The Batras @ Faridabad asked for a Rs. 25, 000 premium to deliver the car in flat 10 days. Funnily, they were willing to negotiate. The Vipuls @ Faridabad told me on March 27, 2008 that they had received 113 booking by that evening. Two days and 113 booking in Faridabad alone is a huge number. I hope you are in sync with me on this. The current dealer proudly printed on my booking documents that the delivery date was non commital.

In the growing economy where the customer decides the fate of any corporate, i fail to understand how does Maruti manage to sideline the same. Moreso, win awards to add to the agony.

Now imagine the scenario wherein, because of your known (your dealers included) practises, the media is involved with a bunch of consumer forum complaints (http://dzireproblems.blogspot.com/), would you then be able to correct your image in the market ?

Would you be able to face the emarassment if the court asked you to publicly share the delivery timelines of the vehicles and the same applied to your dealers ? Would your efficient dealer managers be able to answer phone calls then ?

I believe you follow multiple 'scientific' methods in your production and dealer management viz. SAP / ISO 9001:2000 / TS 16949 : 2002etc.

If your performance is so pathetic that you cannot meet the demands, should you not be stripped off your certificates for the above. Ofcourse SAP system remains your Enterprise Planning tool, if any. I am forced to believe that the Sales Managers have been planning using Excel sheets as to how they can create a fraudulent requirement sheet to cheat the customers and help the Maruti Dealerships earn money.

Why does an exhaustive system like SAP not offer you a small portal link that enables users to track their car bookings via the booking number. You sell probably 100000 cars / year (approximated fig). Airlines sell as many tickets in one month or less. They are able to do it.
Where is the transparency that any customer expects of you ?

My humble request to you is to get involved NOW. Talk to customers, tell them when they will get returns for their money and why you are still best while being a Desi company. Incentivise them for being loyalists. Pay their interest money, its their right.

You may definitely choose not to respond or respond in a way that doesnt describe the tangible gains.

Its purely your perogerative now.

Thanks and Kind Regards,

I purchased a SX4 Vxi on November 26, 2007 from Asha Motors, Bhuj. At the time of booking I had asked for Fog Lamps to be fitted on the car and paid additional Rs 4800/- for the same. Price as told by dealer for the Maruti Genuine Accessory(MGA). In April this year the Lamps went unserviceable. When I took the car for its second servicing I pointed out the problem to the service engineer at Tara Automobiles, Bathinda. To my dismay, the workshop refused to repair the fog lamps and advised that new lamps be fitted as the accessory was not genuine. This would have a financial effect of Rs 3900/-. To my amazement I had paid Rs 4800/- initially for the same.
The same was addressed to Maruti on their website, to which i got a prompt reply initially. Thereafter the complaint against the dealer seems to have gone to deaf ears. I would really be thankful if someone could advise where i should file this complaint.

I booked a Swift Dzire VDi model with Tanya Automobilie Meerut dated 30.03.08. Tanya person at Tanya promised to give delivery within 10 days.
After 10 days Mr. Yadav of Tanya Automobiles asked for full payment to get the delivery within next 7 days. I made the full payment (loan sanctioned by Bank & remaining amount i paid thru cheque).
After 7 days Mr. Yadav confirmed delivery by end Apr'08.
But on 30.04.08 Mr. Yadav again postponed delivery and said he will confirm on 2nd May'08.
Meanwhile I had a talk with Mr. Muneesh Bali Area Manager of Maruti Suzuki who never responded well. He rarely picks his mobile phone and on contacting him at his office it was told either he had not reached office or is in a meeting.
Also I got a mail from Tanya Automobiles GM Mr. Navneet expecting delivery by 1st week of May'08.
Meanwhile Mr. Yadav of Tanya Automobiles Meerut told me that your number is first and the first Swift Dzire Tanya will get in May'08 will be delivered to me. He also confirmed that Maruti is not delivering any Swift Dzire VDi till 15th May'08.
Now today (09.05.08) after lot of efforts when i received the mail from Mr. Muneesh Bali that Maruti will be delivering 3 Swift Dzire VDi in May'08 I contacted Mr. Yadav of Tanya Automobiles he said your number is 3rd and you will be getting the delivery by end of May'08 or 1st week Jun'08.
Mr. Muneesh is not picking the phone and Tanya Automobiles is not responding well.
Even I contacted Head office at Delhi the said we are noting your complaint and will revert back to you but no response.
Can anybody help.

Dear Team,

Since few months I am facing left alignment problem in my Maruti Swift 2007 model.
Car is badly pulling on left side when I am going above 70-80 kms/hr.
I have chosen MAGIC AUTO, MAYAPURI Service Station for problem resolution.
They found left alignment problem, instead of resolving the problem, they have just
tried to convince me and convincing me everytime ( 3 times I gone for the same problem there ).
I raised complaint to their works manager( Baljeet Singh .
Mr. Baljeet Singh started convincing me without seeing/testing my car.
He started advicing me that its something normal.Huh... I was surprised I am also working in
service industry, telecom sector, but so worst scenarios in INDIA.
Please try to resolve my problem as it is urgent otherwise I am bounded to go for consumer forum.

Thanks
Vineet Prakash

I had booked a Swift VDI in Bimal Indiranagar showroom on 13th Dec 08 for sunlight copper color. The delivery time indicated was 3-4 months. In March when i approached the showrrom the team lead said all VDI customers would be given preference for Swift dzire. I changed the booking to swift dzire ZDI and the team lead said delivery would be effected within a month. On constant follow up one day the sales person said you have booked your car only on 27th March and hence you are the last in the queue. There was no response on what is the prefeerence given to VDI customers. As no official response was forthcoming I spoke to the Maruto representative Mr.kaushik and he says the car will atke 8-9 months for delivery. He said there are 8 ZDI bookings in all at Bimal and I am 8th on the list. Bimal indicated to me the car would be delivered in the next despatch! Lack of transparency and tendency to take the customer for granted is a starking reality in Bimal showrooms. The situation is much better in Chennai where the showroom atleast indicates a tentative date for delivery at the time of booking.

MIGHT SOUND THIS AS A JOKE BUT WE ARE MAKING IT A GOLDEN RULE FOR THE FAMILY AND NEXT GENERATIONS "NOT TO BUY MARUTI PRODUCTS".
i have a maruti alto car DL 9C P 2866 november 2005 model bought from mayapuri DD MOTORS. My car has been serviced at wazirpur service station again DD MOTORS since the very begining.
i have been getting my service done regularly by paying high amounts each time but now if you see the condition of the car, my car reacts funny and jumps being run on petrol.
i got CNG kit fitted few months back and was aware that this is going to effect the engine as well upto some extent. now when i turn my car on petrol it doesn't perform the way it should.
may be this is the reason why maximum no.s of car burning are of MARUTI.

last time i approached these wazirpur at guys DD MOTORS, they wasted mine and there's time as well without understanding the crux of the problem.

MARUTI GUYS NEED TO MAKE IT POINT " IF YOU CAN'T CATER TO YOUR EXISTING CUSTOMERS YOU'LL AUTOMATICALLY LOOSE NUMBERS IN LONGER RUN B'COZ IT'S NOT COMMERCIAL ADVERTISEMENTS IT'S A WORD OF MOUTH SALES OF YOUR EXISTING CUSTOMERS."

i didn't invested too much by buying alto car but had learning out of it, not to buy any maruti products.

doesn'd matter too much but if MARUTI guys think they could do something about it, i shall be contacted @ [protected].


TARUN RANA

TODAY ON 14/05/2008 I HAD GIVEN MY VEHICLE TO M/S KATARIA AUTOMOBILES, DUMAS ROAD SURAT FOR REPAIR OF MY CAR. THE HEAD LIGHT WAS CHANGED. TILL THAT TIME I WAS PURCHASING GROCERIES FROM VISHAL RETAIL.

WHILE DELIVERING THE CAR THE PAINT NEAR THE PETROL TANK WAS DAMAGED & I IMMEDIATELY INFORMED THE SUPERVISOR, BUT THEY DID NOT DO ANYTHING. NOW EVERY TIME I SEE MY CAR I REMEBER OF MARUTI CARE, WHAT SERVICE DO YOU PROVIDE.

I REQUEST FOR IMMEDIATE RECTIFICATION OF THE PAINT AS PER ORIGINAL ONE.

I purchased wagon r from pebco motor, jamshedpur, jharkhand on 21/sep/2004.I Purchased the scheme of 4th year extended warrenty.In the last servicing from pebco motor my self solenoid is not working. self solenoid replacement comes under extented warrenty, but not changed by pebco motor.

I had purchased a Maruti Zen Estilo Lxi from Ludhiana-dealership being Sandhu Motors. The car was purchased around 3 months back in the month of January and since then it has gone to the service station 5 times. What an achievement for a company like Maruti Suzuki!!!.Sometimes the brakes are not working properly, sometimes there is problem in the engine, sometimes the car is not starting etc etc.I already have three maruti vehicles and i was planning to purchase one more- Swift Desire but the attitude off the dealer has made me change my mind. I have requested the dealer n number of times to check the vehicle thoroughly but all in vain. I live in Delhi and the car was purchased from Ludhiana and you can very well understand how difficult it is to go back to Ludhiana evey time the vehicle breaks down.

After going thorugh all the frustration I had written a mail to the service department of Maruti but no revert was recd. from there side.

Regards

Dear sir,

I have appraised you of the fraud perpetrated on me by your dealer vide my mail dtd April 5, 2008( Tracking number: HT20080405_[protected]) the text of which is reproduced below for your ready reference.


This is to bring to your kind attention that on March 28, 2008, I asked the Maruti Dealer at Kurukshetra, for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.


Apparently no cognizance has been taken of my complaint.I am surprised at the callous and indifferent attitude adopted by the company.

Through this mail I call upon you once again to give me full refund of entire payment including Insurance& road Tax paid by me and take back the Sept 2007 model car sold to me as 2008 model.
If I do not get redressal of my complaint in next seven days, I shall have no option but to proceed legally in the matter and also to take up the matter with consumer court.Needless to mention that all this shall be at your cost.

I lookforward for a quick response.

Regards
Indra Handa

I own a Maruti Alto for the past two years. I shopped around for the third year insurance, I was amazed on the level of difference in amout by different dealers. Still I went ahead with the costliest of the lot, one of the service centre near my house M/s. Insuh Maruti Service Centre. he promised me Rs. 5114 as a premium for Rs. 202000 as car value. The day i called the insurance agent for collecting the cheque, he quoted me Rs. 5300. I negotiated so he came down to Rs. 5200. I paid him the cheque, the next he sent me the insurance paper, then I noticed that the car value he had taken was only Rs. 191000. i could have done nothing except calling him again for correcting it. then he said it is irreversible, to compensate he would give me 4 service coupons worth Rs.800. each of them bears 50% discount on service charge (400). He also said i could present 2 coupons and avail 100% discount. I thought fair enough as i get my car serviced two times a year.

Today, after a week, I sent my car for servicing, they say they only will accept 50% coupon. I say that their employee had promised me 100%, now they disown him saying his words cannot be counted. I had a argument with the manager Mr.Yadav ([protected])with no result and the owner Bindra ([protected]) is not picking up the phone.

Well, the point here is not the money, because they are anyhow charging around Rs.1500 for complete service except the labour charges which is. Rs.400. I am pissed off because of their false promised and misleading committments while selling their insurance. I feel more troubled because I lost my half day fighting with them which in turn affected my business. and ofcourse my call charges worth more than Rs.100.

In Total, stupid senseless services. This reflects on the effectiveness of Maruti service. Insuh is Maruti's Authorised (to trouble) Service Center.

DEAR SIR,
I am having Maruti Wagon R number- MH04DB-3227, which i have purchased on dated 6th april 2007.

This car i have purchased from Laxmi Cars At Meera Road.

On dated 20th april 08 we are going to Shirdi via Nashik and at 39 kms milestone of shirdi left the car clutch was failed. then i called up nearest dealer Ms Shaan Cars Nashik.

After 2hrs the co representative arrived at the destination and towed my car to nashik say arround 52 kms which they have charged 8rs /km.

Ms shaan cars have changed clutch plate and [ressure plate both on dated 21st april 2008 and the total bill i paid rs 4800, because they have not considerd the failure in warranty.

Being as an automobile engineer i can check my self whther the component can be considerd in warranty or its a failure due to override.

i am still not fully conveinced about the logic given by Shaan cars nashik technician as the clutch was override. the reason i can look as my cars has been used in one year only 15000 kms because i am travelling almost 25days outside of mumbai then when i have time to use my cars. isnt it correct?

Moreover if they wanted to change clutch plate then they should change clutch plate only why they have changed pressure plate which cost me extra. logic given to me is it is set supplied by maruti and can not be sold alone.i ask why ? they answered maruti company policy.

If you want samples i can send to you alongwith the charges Ms shaan Cars nashik have chaarged me.

Waiting for sutable reply.

Regards.
Deepak Agrawal.
mumbai-
[protected]/[protected].

Hi,

I had purchased a OMni lpg from Kavisha. Motors-kamla Nagar, Agra (Dealer of Maruti Udyog Ltd.), Regn. No. UP80 AQ 8580 on 02nd Feb' 2006. On the very next day i.e. 31st July i was facing a problem in Starting of vechiles then i called up the executive of Kavish Motors who entertained me while purchasing the New car and explained him the same problem. But he replied that we are not responsible for any sort of problem but the car is under warranty period of 2+1(one) year thats why i am in a position to file this complaint. I called him up several times but no satisfactorily reply is yet been received. Now the problem is so severe that on one can even sit at the back seat, the car makes noice noise a lot and it is affecting the wheels aswell.The Vechicle has visited the workshop 36 times As prescribed by Kavisha Motors.
I had asked Regional Office many times, but the response was not quite well.
I had asked mr. Sachin Gupta (territory sales manager) to lookup the matter, instead of looking he just remove the vechicle warranty.kindly look in this matter early.



If you please have a look in this matter i will be highly obliged.

Complaint against: Kavisha Motors (Dealer of Maruti Udyog Ltd, True Value
Kamala Nagar,
Agra
Ph.[protected]
Workshop manager - Naveen Chaurasia([protected] )




Thanks & Regards,
Tanuj Garg
Sevla Sarai
Agra- 110 035
Ph. [protected]
Product - Omni
Purchased in the name of my Father- Mr. R.S. Agrawal

I have booked a Petrol D zire from the last one month. at the time of the booking it was promised by the Dealer Spectra Motors - Borivili ( East ) that the delivery will take 1 month . also the booking amount is not prescribed by MUL anywhere then why the disparity in acceptance of amounts at various Dealers & cities in India . The delay on delivery is infinite & undisclosed why can't a ISO company like MUL give a defenite date or pay us Interest on the booking amount for the dealyed period . There are no discounts, No Loyalty Bonus, No Accessories this is just pure gundaraaaj & mediocre Monopoly. The Govt. is riding on the demand for the car by harrasing the commom people like us who put their life savings to by so called " Dream Car " . Maruti should stand by their commitment of delivery promised of one month at the time booking.

I would like to bring to your notice that, I am being facing problems with Maruti Udyog Ltd. for their pathetic service & product sold to me. I bought a Swift Diesel VDi Car on 29th March 07.

Incident # 1 - March 07 - Purchase Delivery Issue
Complaint # 357421 lodged with Maruti Udyog Ltd in March 07, this was regards to my booking of the car & not providing the booked colour, further delay in giving me the delivery of car. I had to visit their Mumbai Regional Office & write various communications to them.

Incident # 2 - June 07 - Black Smoke Problem
Complaint # 396359 lodged with Maruti Udyog Ltd in June 07,
After the 1st Service the vehicle started giving problem of Black Smoke,
20-June 07 gave car to show the problem at spectra Motors vide Job Card JC07005695, They gave back me the car giving in writing on the service Invoice that the diesel used is mixed with Kerosene as such balck smoke, based on that I visited the petrol pump to get the density checked & found no issues with the diesel quality & density.
Further again went back to Spectra wherein after 10-15 days they came out with investigation the injector of the car needs to replaced to resolve the black smoke problem and the injectors were replaced by Maruti Udyog. They also suggested me that I don't use Hi-speed/power Diesel for my Car, if so then why Maruti does not state this when the consumers buy the car.

Incident # 3 - Paint Mismatch & bad handling of car at Service Centre
During the month of Jul-Aug my Car was given to Spectra for minor repair for denting of bumper & minor dent on the running board. While given the car was given for body shop work following problems was faced.
1. The colour painted was not as per the original company colour of the car, there was a mismatch.
2. The car was dashed near the fuel lid & was delivered to me in the same condition. Further on bringing to their notice it was repaired.
3. While washing the car the left mirror was broken.
4. The parcel tray was damaged during the body shop work.

Incident # 4 - Black Smoke Dec 07
Complaint # 533010 lodged with Maruti Udyog In Dec 07 I again faced a problem of Black Smoke, I again showed the car to Spectra Motors & they changed some Coolant hosh pipe(sorry I am not familiar with the technical term) & said that was the reason for black smoke.

Incident # 5 Mismatch in Colour & delivered the car without proper testing.
Complaint # HT20080403_[protected], In 2nd week of Mar 08 I had given my Car to Spectra Motors for body shop to get my right side rear door dented & painted as there was a minor scratch & dent due to brushing the car by a TATA 608 vehicle while parking, Spectra Motors completed the work, however the colour was not matching with original paint as there was a mismatch in colour, Also while giving the delivery of the car the said door was not fitted properly from inside & also the front bonnet & fender was rough polished.

Incident # 6 - Black Smoke Problem Mar 08.
Complaint # HT20080403_[protected], Again I gave my Car to Spectra Motors for the Black Smoke Problem, now they again checked the car & further said that there black smoke problem is beacuase of Deisel Quality,

In the above scenario, I am really gone mad & frustrated managing all the issue & till date not received a single letter from Maruti Udyog Ltd, irrespective of the fact that I have sent almost 7 full pager letter to them & visited thrice their regional office at Bandra. I am almost having a monthly 4-5 visit to Spectra Motors to get resolution for my Car.

I am really not able to understand how can Maruti say that the black smoke problem is due to Diesel quality, if such then the problem should be in all their diesel car, also then why at the start Maruti (1st 2 complaints) had done the earlier repairs & now stating that its diesel problem.

Its also incorrect that a company which manufactures Cars can't match the colour which is done by their own service centre, I can understand once but each time you give there is colour mismatch problem, then why should they bring such colour products.

I would like to beg to you to get me justice for the kind issue & problems I have faced & a necessary action against Maruti Udyog. I am frustrated with the product & the service Maruti has given

Regards
Shailendra S. Rajeshirke
Mumbai

Respected Sir/Mam

I have applied for New Swift Dzire Car(ldi WHITE or SILVER) 22 days
ago. Today I have visited your authorized showroom at Tara Automobile
Abohar (Pb) regarding the status of delivery that Car I booked this car
on 28 March when u launch it . I am fighting for the status of it last
22 days i also call ur autho. office at chd.mr H.S.Roy told me that
abohar office team will call u but there is no response by your dealer
and company personnel. I deposited 40000 rs the same day. My receipt no
is 1803 when I apply for it your sale team told me that I will get this
car with in 15 to 20 days. Maruti is Brand name but the service related
to (Status and promises) given by u is very panic. I am perusing my own
business with corporate sector, NOKIA in today scenario customer want
only service. So please do needful to get at the sharp your service
related to the status. Kindly revert me the status of my car

Best Regards
Amit /Arti setia
[protected]

I have been trying to book a Maruti Swift Dezire VXI from the last few days, and am going through the a harrowing experience with the Dealers. I first went to Pratham Motors at Outer Ring Road to book the car. They refused to take a booking and told me that Maruti has stopped taking booking of Swift Dezire cars. When I put pressure on them they told me that they can take the booking but the delivery would take 9 months. They had 2 weeks back told me that the delivery would take 3 months, which was also long, but I was ready to accept it. But last week they told me that they would be able to deliver in 9 months. I was also surprised by their behavior.

I then called up the Maruti call center and spoke to Jiten, He told me that there was no stop from Maruti’s end on booking for Dezire and the delivery period was much earlier than 3 months. He took my mobile no. and promised me that somebody would be calling me at the earliest. But till now there is no call.

After that I spoke to multiple other dealers in Bangalore for the booking but every body was mentioning that the delivery would take 4 to 6 months. When I spoke to Mr. Anil from RNS Motors, Yesthwantapur. He told me that they could deliver the vehicle in 3 months time, I was relived and asked him to send a person to take the booking immediately. But nobody came for the booking till afternoon. Then I had to call Mr.Anil multiple times. Then at last in the evening he promised that one sales executive would reach my home late in the evening.

At last at 8 PM one Sales Executive from RNS Motors Bomanhalli reaches my home, gives me a price and tells me that there are no discounts and any freebees. I agree to the same and fill the booking form. After filling the form when I was giving him a cheque of Rs.25, 000/- as the booking amount, he refused to take it and said that the Booking amount for the Swift Dezire is Rs.1, 00, 000/-, which is fixed by Maruti. I asked him to show me documentation to this effect, he was unable to show any documentation. After that I spoke to the Sales Manager, of RNS Motors Bommanhalli and also with Mr. Anil from RNS Motors Yeshwantpur the accept Rs.25, 000/- as the booking amount, but they FLATLY REFUSED.

After that I also called the Maurti call center again and spoke to Mr. Danish, and asked him if Maruti had fixed the booking amount of Rs.1, 00, 000/- for the Swift Dezire. He told me that Maruti had not fixed any thing of this kind and he would take it up with the concerned authorities. I asked him for the phone nos. of the Regional Manager at Bangalore of his mail id. He refused to give them to me and just gave a email id [protected]@maruti.co.in.

At end of all this experiences I feel very disturbed with the way I was treated by the Maruti dealers. The attitude they have is like they have a monopoly and can take the customers for a ride. My not buying a Maruti car will not make any difference to a big company like Maruti. I just wanted to check with Maruti if this the way the want their dealers to treat customers and claim to be the Winner of J.D.Power Customer Satisfaction awards, year after year.

I had sent the entire above details to the email id provided by the call center and also put in the details in their web site. I got a reply mentioning that the complaint has been sent to the concerned department and they would get back to me. 5 days had passed and there was no reply. So I sent a reminder mail.

Some body then called from the call center and was taking the details when the line got disconnected. He did not bother to call me again after that. This is kind of service we get from the leading Car Manufacturer in India.

Respected Sir,
I bought your WagonR Duo version in Nov.06, car no. is MH 04 CT 6343, I was facing a gear problem from the day i bought the car.I just asked the dealer "Navneet Motors" in thane regarding this problem & they said that since its a new car the gear will become smooth after 1st service, thus i didn't bothered about it but after 1st service ie. after 6 months the problem was the same. At that time the personnel at service station "Sterling motor garage" in thane said that it will take a month or two for the gear to become smooth.But the result was the same.The problem was still not solved.During that time my Gear box was hit by some stone & there was leakage of gear oil.Due to this i replaced the whole gear box from service station and they said that after replacement your gear problem will get solved.For some time the gear was soomth but after sometime it was in same position.Due to this my gaurantee period got over but the problem is the same.Now the service station personnel says that its a genetic problem in all your new Wagon R's & i m just frustated regarding your service.I bought the car only because of the name Maruti but i never thought the car would be such a problem.
Please help me regarding this problem.Thanking you in anticipation of your work.please help me as fast as possible.

I had booked an Alto Lxi (C.Blue) on 12.06.2007 by paying a booking amount of Rs. 20000=00 and arranged finance from Axis Bank for Rs. 200000=00. The rest amount was to be paid on the date of delivery 20.06.2007. The sales staff of the Bhubaneswar dealer Narayani Motors showed me a particular car as ex-stock and promised me to get it readied by the delivery date by fitting some choice accessories that I had ordered and also getting the bumpers body coloured and windows filmed. They even mentioned the chassis no on the booking form and put a SOLD sticker on the said car. They had assured me the best of service with regards to delivery.
Throughout the waiting period, that is from the date of booking till the date of delivery, no one from the dealer end did ever call me up. Rather when I phoned the sales executive, I was informed that the car was being readied and the work was in progress.
At 10 AM on 19.06.2007, one day prior to the date of delivery, I visited the showroom to check the exact status of delivery and to settle the billing process in advance. To my surprise, the said car that I had booked was not there. On enquiry, I was promptly assured that the car was being readied in the workshop that is a few miles away from the showroom. When I expressed my doubt, I was assured by the sales staff that included the sales executive, the team leader as well as personnels holding responsible positions such as the SALES MANAGER and even the GENERAL MANAGER. I was assured by all of them to come the next day and take delivery of the car. However I insisted to stay back and have a look at the said car but I was not entertained. I kept on waiting the whole day till late in the afternoon for my car to arrive from the workshop. I was sure that they have cheated me by having sold the car to somebody else and wanted me to wait for a few days more for another vehicle. When I objected to such breach of trust and wanted a refund of my booking amount the Sales Manager threatened me and said "Do whatever you can." I was literally driven out of the showroom in the evening.
I wrote to MUL regarding the unfair practices of their dealer but all my complaints seemed to fall on deaf ears. MUL in its reply bluntly avoided the main issue and said that as per their information the booking amount has been returned to me. Finding no other way I approached the Consumer Redressal Forum and the case is sub-judice in the State Forum. I was cheated and humiliated throughout the process and as a result have lost the car as well as my money. What surprises me is the audacity of MUL and the dealer Narayani Motors to fight the case as if whatever they have done to me was legal, ethical and humane. Till date, they have retained my money and have not returned to me. As a result, I have a few queries in mind -
Why I was not delivered the car that I had booked?
Why I was not informed by the sales staff correctly about the status of my booked car?
Why I was humiliated and harrassed?
What for had I given them the money if it was not meant for booking the car?
Why I was not refunded my booking amount immediately?
Why is MUL silent on the issue and conducted itself in a careless and monopolistic way?
Should this conduct (not delivering the booked car) not be considered as UNFAIR TRADE PRACTICE?
Is this why MUL blows its own trumpet of being the no.1 in customer satisfaction?
Why has the dealer retained my money and fighting as if it has no intention of returning it?
I guess I am not the first one and not the only one who has undergone such humiliation. There might be many more who have preferred to remain silent on the issue. But is it not our right to raise voice against such malpractice and inhuman attitude by such big organisations?
Maruti Udyog Ltd. and Narayani Motors have blatantly violated consumer rights and need to be bound by statute.