Maruti Suzuki India Complaints & Reviews

Hi,
I took a new Alto car from Maruti Suzuki, Rohan Motors Faridabad. On the very next day, i reported some knocking sound in
the engine and showed it to and engineer from Maruti, Gurgaon factory. On further verification, it was identified as a fault in the
new vehicle and i was being asked to wait till further notice from Maruti. Until now, i have not recieved any prior notification
from Maruti and they are not showing any interest in the matter. I have strictly asked for a vehicle replacement in my case.
I am lodging a complaint against Maruti since they are delaying the matter and are not willing to pursue it further and provide
me an optimum satisfaction for the same. I look forward to take the help of consumer forum to look into this matter.

Regards,
Anuarg

Myself - A Satish Kumar and my friend have taken the delivery of new cars(Alto) on Dec 28th'2007.It is been close to 2 months, till there has been no response from the dealer end for completing the registration of the vehicle. Varun Motors acted very smartly in taking the registration amount before hand itself, but till now there has been no proper response from them in regard to the registration process of the new vehicles.

1 week back I had to pay a fine of Rs.100 towards driving the vehicle without any registration.

Just these people are worried more abt getting sales leads and how to convert them into money for Varun but they are not at all bothered about offering Good customer service.

Maruti's services as such are very pathetic, apart from that Dealers like Varun Motors are bringing down the Name of 'Maruti' by offering such poor response and service.

Dear Sir,
[protected]
Service Complaint:
[protected]
I am a happy customer of Maruti (I won Swift Vxi - 2006 model/14990 Km) and appeciates the great value of the company to satisfy its customers.

I gave my car for service on 05/Feb/08 to ABT Maruti Guindy. Surprisingly, the vehicle has been serviced with the following ill results:
- No pickup [87 BHP car runs like a maruti 800 :(]
- The entire car vibrates with jerks when i try to accelerate (in any gear)
- Engine sound like a 1960 old truck engine when the vehicle is in on & static condition.

I gave a VERY good condition car for service (4th paid service) on 5th Feb and amazingly I have been returned a damaged car that I would like to disown.

I have already submitted a complaint and I understand that the dealer cum service station will try to fix the issue. In case there is no response from the dealer you can expect mails running to many higher officials.

My intent of this letter is to convey my "true value" feedback to Maruti so that they can try stopping the brand damage caused due to service personals in the supply chain.

Regards,
Dipanker
[protected]


Job Card No - JCO7030257

sir
its humiliating to use any maruti product due to its after sell service.i was not able to use my maruti in my own marriage ceromony.my car no BR-1AE 4315[Maruti swift} is still in vau service station in patna since 20th of january.staff of this centre are irresponsible and .inspite of my humble request to deliver my vehicle before marriage they have taken it as joke. today i m really a matter of joke.can u help me so that i can take my car to my home and sell it .really after this i m looking for another car whose service is better than maruti

"Meine apni Mehnat ki kamai Maruti mein Gawai, Maruti Ghar aai aur sath mein 100 DARD/PARESHANI LAYI....!!!!!!

I own a ALTO VXi 1.1L make Mar'04(Single Owner) till now it has run 58000 Kms only. My car is having Problem of Engine oil mixing with Coolent. I took my car for this problem to Rana Motors, Okhla. They told me that it is a Engine Head probelm and It can't be corrected I'll have to get the Engine Head replaced which cost around 22 k(Approx.). And they have also admitted that it is a manufacturing defect. If it is a manufacturing defect than Compnay should replace it FOC. Why I have to pay for something which I have taken proper care of. Last month I have put up my Querie on Maruti Website and next vary day I recieved a call from Rana Motors saying that you give all the prevoius invoice(record) of your vehicle repair then we will see what we can do(Whether the Vehicle has been repaired for Head earlier or not). Which means I have to take few days leave from my job and then ask Dealers for old Invoices. That's not possible for me...maruti must do this excesice itself...its not my Job.
This means that ki "Meine apni Mehnat ki kamai Maruti mein Gawai, Maruti Ghar aai aur sath mein 100 DARD/PARESHANI LAYI....!!!!!!

My self kapil Bindal, working in Maruti udyog ltd, I belongs to Naraingarh ( Ambala), My parents are staying in Naraingarh . My father has been registered complaint of land line connection which has not been working since last 15 days, BSNL office ,Naraingarh logged the complaint , but no action has taken from their side , We are suffering alot due to poor response of BSNL office . Pls do the needful earliest possible.
Father Name : Sh. Brij Bhushan Gupta
Land Line No.:[protected]
Naraingarh (Ambala),Haryana

Dear Sir,

This is regarding the purches of a new Maruty Swift car (VXI-
sunlight cooper). I have booked the car on 07th July 2007 with an
advance money of 10,000/- in a maruti dealer Auto Hitech. After five
month they were telling that you have to give more money for advance for
booking unless we cannot give you car.( Priyanka- Sales manager eastern)
I have given them a 50,000/- more advance in the month on Nov 07. Now
the dealer ( Auto Hitech- Mr. Budhaded Chatterjee) representative
telling we cannot give you the car -as the car is not available -take
other car. Now they are doing bad conduct with my family and not even
willing to respond. I do inform you that if your company not taking any
action immediately I will go to the court and flash in news paper.
regards, Sujit Dhar

I Vikas Jaitly had purchase a Maruti-Suzuki Swift (Zxi) on 7th Jan 2008 from your Authorised dealer M/s APRA Auto India Pvt Ltd, JMD Regent Plaza,M-G Road, Gurgaon.(APRA)

M/s APRA has cheated me and sold me a 2007-Old model by falsely promising that it is a 2008 Model.

I had requested for the latest Swift ZXI 2008 model, with the latest features which would be likely to be incorporated in the 2008 model.The dealing sales person at APRA Auto India Pvt Ltd is Gulshan Kumar who was dealing with us from inquiry dealing till the time of delivery of Vehicle. Mr Gulshan along with other sales persons and employee of APRA has had promised us to give us the latest 2008 Model and on their assurance, we had booked the said car on 06th Jan 2008. The car was delivered to us on 7th Jan 2008 evening I had paid Rs 531111/- the car.

Time and again till the time of delivery of vehicle I has numerous time contacted APRA and enquired about the make & model and they had confirmed each time that it was latest 2008 model. But after the purchase I came to know that Latest Swift ZXI – 2008 model is coming with inbuilt stereo (MP3 player) & some other modifications too. I was shocked to understand that APRA has cheated me and supplied me a 2007 model.

Just due to the difference in year of model the car is depreciated much and I was not given the new features moreover my faith on Maruti and its associates had shaken. I had informed M/s APRA and asked for an explanation but till date they had not responded.

I am thinking to take the matter with Maruti Udhyog and also file a case with consumer court and case under section 420.

Kindly Look in the matter and advice further action.

Yours truly,
Vikas Jaitly
Phone : [protected]

Office :- Vikas Jaitly
Vice President
PNB Housing Finanace Ltd.
314-315, DLF Central Arcade
Gurgaon Mehrauli Road,
BO: Gurgaon
Phone :[protected], 2563777

We have purchased new Swift Diesel VDI Car Regn. No. WB20H4048 from Dewar's Garage, 4, Council House Street, Kolkata on 26.10.2007 being Cust Id No. C[protected] & Key No. 6103.
From the begining there is a problem in the car that the car is pulling towards the left side while driving. After that we are in continuos touch with the above mentioned dealer, Maruti Regional Office Manager, Kolkata & even in Gurgaon but till yet our car is same as before.
From 01.12.2007 the above mentioned car was lying idle in Dewar's Garage, Code 0605 for the service of the same but as
the car was not made completed by them & as per the technical person of their garage the car is ok, yesterday we tooked our car back from them in that connection after nothing was done.
Now also they are saying that the car is ok.
So we want that the co. should be charged for the loss of time, money & other problem which we have suffered & also to make the car otherwise change the same.

Dear Sir

Hope some one may interested to help me.

Regards
Yogesh


On Tue, 18 Dec 2007 yogesh mahajan wrote :
>Dear Sir
>
>This is ridicules that after so much follow up My car was taken for pending denting & painting work on 5-Dec-2007 second time after 15 days now the work is not done still it is at showroom nothing has been done every time I get answer you will get car on Friday .That’s my mistake I have not ask them on which month & which year Friday. I bought the car on 7th of Nov-2007 because of Diwali Work load Mr Vincy (sales Executive) told me that I will get it don’t this work after Diwali will take 4 to 5 days’ I think the True Value slogan should be change from “ The sign of Trust” to “Sign of Ridicules Service “.After logging complaint on Spectra site nothing has happen .
>
>If I won’t get my car before 20-Dec-07 evening I will then send mail to Maruti Director Mr Jagdish Khattar & cc to all Media News Channel.
>
>Wating for Reply.
>
>Regards
>Yogesh

My card no ([protected]) was stolen during my outside travel on 11th Sep'07 at 2:30am & i have blocked the credit card facility for the above mentioned card through telephonically request at 5:30pm on the same day.
The reason for delay in informing bank about the theft was since I was unconscious & hospitalized since 2:30am to 5:00pm on that day.
Please note that between this duration there has been a withdrawal of Rs. 3,000/- from the above mentioned credit card number.
As the withdrawal has taken place after the theft of card, it is requested to do the needful in your records to remove the ownership of this payment against my name.
My reference request No is (SR[protected]
I have already complaint forward to Near Police station at Hardwar.
your kind attention is highly requested in this regard.
Thanking you
yours faithful
Supreet Singh
[protected].

My name is Rajib Kar. I booked a Maruti Alto Car(Model - Lxi, Colour - Silky Silver) at Dewar's Garage (4 Council House Street,Kolkata) on 8th of November 2007. My customer code is R432. I was told at the time of booking that the car would be delivered on 26th of November 2007. Suddenly after all these days I have been told date of delivery can not be confirmed now as Maruti has stopped production as well as delivery of Alto Lxi model now. I am in a fix now. I have already paid the dealer an amount of 44 thousand rupees. If I cancel the booking now, they will simply deduct a sum of two thousand rupees from the advance but they are simply investing my money somewhere else. I didn't expect it from Maruti at least. In fact I am thinking of dragging the matterto the consumer's forum. Please clarify at the earliest.

To,
Managing Director,
Maruti Suzuki Udyog,
India.
Subject: Complaint against Bobb Motors Authorized Service Station, Firozpur.
Sir
I am a regular customer of your brand since 1997. first I use your maruti omni & after that I use your maruti 800, and now I am using your maruti zen . in the last 10 years I am satisfied by your service. But now I am sorry to say that some of crumpet persons are entered in your group like Bobb Motors, Moga Road, Near BSF Headquarter, Firozpur Cantt in the state of Punjab.
On the day of 8-9-07 some salesman com to at my door and give me the schem for servicing for my car in just Rs.399/- for 8 times free service. I am impressed by the salesman so I bye the same. When I get the first service by the bobb moters he will create a bill of Rs. 940/-(nine hundred & forty only). In this bill he will add Rs. 30/- (Rs. thirty only) for break oil & Rs. 125/-(Rs. One hundred &twenty five only) for weight & Rs. 50/- (Rs. Fifty only) for camber adjustment. Sir These are the false additions in my bill because on the day of 14-10-07 I fill the brake oil in my car & sir on the day of 6-10-07 I change my cars front pair of tyre at that time I alien & balanced all the five tyre of my car and I know that no nead to adjust my car’s chamber. When I toke with the owner (Mr. Ashok kumar- Bobby) for this he said “ Humney to kiya hai ye kam aur hum to iskey paisey bhi lenge. Humey atey hai pesey nikalwany” after the argument I pay the full amount of the bill. After that when I request to give back to me the changed parts of my car to me he refused and said the old parts are our property and no any of them give to me. After that when I start my car the parking lights are not in working hear I tell you these are in working condition when I give my car to the work shop. The owner say to my “kal lana aaj humara electition nahi hai” . Sir after a day I am again visited to the workshop but the same problem is not settled down. Sir I visit in the workshop four times but the owner are said to me today (the[protected] that no elicitation we have.
After gatting the harassment I registered a complaint against the owner in police station & if they are not satisfied me then I have knock the door of consumer court
I am sorry to say that those people who are not provided the basic facility in there workshop how can you certified them. In this workshop no room or space to sitting for customers & no vacuum cleaner for cars. No trained foreman or mechanics. No required staff .
Sir, I think if these type of authoresses service station age exist for a long time then your permanent costumers are not associate with you forever.
Yours old costumer
Vikash Grover
ES 29/171, Malwal Road,
Firozpur City. Pb
[protected]

Hi

I have a serious greviance against Rohan Motors, Noida.
I took my Maruti Alto-LX today for service and I was made to wait 3 hours and kept getting assurance that my car is being serviced and it will take 5 minutes more. When I went to collect my car I found it was not even touched and the foreman Mr.
Mehrajuddin was rude to the core. He nearly abused me as if trying to vent out his frustation on me.
I have 3 maruti cars in my family and have been a dedicated user of Maruti Suzuki cars. This was the first time I met with such behaviour. I understand one unsatisfied customer does not affect a company but I also believe mouth publicity matters a lot.

Please look into this matter cause these small incidents matter a lot.

Thanks
Anil Ahuja
Ph: [protected] / [protected]
K-5007, Royal Garden Estate, E-12 Sector 61 Noida

Dear Maruti,
I am having problem in my new True Value WagonR. On the Date of Delivery(09/11/2007) of the Vehicle we found that A.C is not working and also some other minor defects in front of the Delivery Executives. So they people commit us that they will fix it on Sunday (11/11/2007)(Only A.C) But today(11/11/2007) when i reach at the Showroom they regret it for today (with Rude behavior) and committing again for tomorrow(Monday 12/11/2007) but when i compel them they agree to me for pick and drop of the Car tomorrow from my home as i will be in office tomorrow and parents are also Working. So my Overall First Experience with maruti is very Embarrassing.

Now, according to your check list of 120 points we found many Errors in our TrueValue WagonR at the time of delivery of the vehicle in front of Executives as well as right now also which are as follows : -
1. Knocking in the Engine.
2. Right Side Rear Door Lock is not working properly.
3. Car is not properly cleaned from inside and from outside. Example like Inside of Meter there is lot Dust which makes its needles slightly invisible and from outside there are lot of place which needs Rubbing. Also the RIM of the Vehicle is not cleaned and painted.
4. They provide us only one Key of the CAR and regret us for the Second key of the CAR.
5. And the Main thing is that A.C is not working(Reason No GAS).
6. Car's Rear Seat Head Rests are not of WagonR model as they are of ZEN Front seat Model which are larger in size and creating a lot of trouble while driving and viewing from the Rear view mirror.
7. Car is Taking a long self at red lights means when temperature of the Reaches at the normal level it starts taking the Long self.

So these are the some points which makes failure in your 120 check point list.

So please please please its my humble request that either fix these troubles as soon as possible or please take this car back and return our money (I am ready to bear loss of 7 days depreciation) as i m interest in other brand like Hyundai (because of nice behavior and excellent after sale service).

Regards
Sharad Verma
(Software Engineer)
Ericsson India Pvt. Ltd.
Gurgaon.

With regards it is brought out that I, Rajvinder Singh Dhindsa am a Government Servant working in the State Bank of India (Sadar Branch at Ambala Cantt). On the occasion of marriage of my daughter on 12th March 2007, I planned to gift her a car (Wagon R- LXi) as per details given below. Previously I wanted to gift her a Santro Zing, but my Son-in-law suggested me to go for Maruti, just because of the services Maruti Provides. I approached the nearest dealer – Modern Automobiles, Ambala. The Executive who met me told me the rates of the car and also about the discount of Rs.15,000/- which was provided. He told me about the Corporate discount of Rs.3000/- for SBI employees. In addition to this he also assured me for an additional discount, but did not tell me the amount and said that this discount will be given to you at the time of delivery of the car or the payment.

Chassis No.514655
Temporary Resiteration Number – HR 99 AD-TP-8519.

You can very much assure that on 12th March 2007, it was a heavy rain going on and the marriage of my daughter was in the day time and it had to shift the venue. Being the father of girl getting married, you can very well be aware of the situation I was in at that time. As such I sent my son for the delivery of car as the car was to be gifted on that very day, just because of the prestige issue, which I think you will understand. But when my son approached the dealer – Modern Automobile, no Corporate discount was offered to him and also the additional discount was given to him. My son immediately called me, but I could do nothing except to accept the conditions of the agency being a issue of my prestige as I had announced the gift of car. I directed my son to take the delivery of car on full amount and thought that I would proceed with the dealer on the next day. Next day on 13th March 2007, when I approached the dealer, he gave me thousand of reasons, why the discount could not be given, which I think is spoiling the name of the firm. They misused my helplessness to benefit themselves. Then the Executive says “I could give you the discount at the time of delivery by giving you free accessories”. This I think is cheating with a innocent customer. If a customer is clever, he will take anything away from you and if he is innocent, the company is going to make a fool of him.

In addition to this the car was having a defect in the center locking, which I told the Executive on 13th March 2007, but to my surprise this minor defect was not attended even in 2 hours, which I spent there arguing with Mr. Shekhar and the Executive. I will also approach Consumer court for delivering me unchecked Car. To my as well as your surprise, they continuously argued with me in front of my son-in-law and neither offered me a seat nor a glass of water, which may be confirmed with them. This is the dealing which they do with a person, who has just bought a car worth Rs.3.60 lacs.

This kind of poor service, I do not expect from Maruti. The Car is also having slight problem in the reverse gear. I could not contact Maruti for this, as my son-in-law went to Vaishno Devi and all the documents were with him at his place. The reason for writing this long mail was just to make the company clear, how the customers are being treated. I request the firm to take some firm steps and get the justice done with me.


Core Complaint Id 20933

In continuation of email and fax dated 19/3/2007 sent to Maruti from Shri Rajvinder Singh Dhindsa (regarding the Car purchased on 12th March, 2007 in the name of Shri Rajvinder Singh Dhindsa from Modern Motors, Ambala).

I, Munish Bhasin am Son-in-Law of Shri Rajvinder Singh Dhindsa, who earlier contacted you and also sent a fax to Maruti Udyog. In response of my compliant to the Regional office at Chandigarh, I received a call from Modern Motors that the corporate discount of Rs.3000/- is being offered to me and I may collect the same. When I approached the customer care at Modern, I was offered the same. Then I started talking about the additional rebate of Rs.4000/-, which was offered to me when I first went to Modern for the price list of Wagon-R. They told me that this rebate cannot be given at any cost. I replied that you refused to give the rebate of Rs.3000/- (Corporate discount) also, but when I made the compliant the rebate was offered to me. I told them that I will again compliant against them and then the rebate will be offered to me. I also asked Mr.Shekhar that I will lodge a compliant by name against him because of his misbehavior, which has already been mentioned in the previous email referred to above.

It took no longer for Mr.Shekhar that he left for his cabin. Four or five executives working there surrounded him and then he called AGM of State Bank of India and told them that sons of Mr.Rajvinder Singh Dhindsa are abusing us and our staff and the girls engaged on customer care, which was totally false. I lost my temper and asked the lady engaged on customer care, who was the witness of all this happening, that whether I abused you. She replied “Please keep me out of this. It is between you and Mr.Shekhar”.

This was the biggest shock for me. I think, the lady taking charge of customer care was under pressure from Mr.Shekhar as if she must have been working under him. He then threatened me that “I will stop giving business to State Bank of India and I have called the team of SBI. I will take action against your father-in-law.” My father-in-law then received a call from his AGM about this matter.

Can anybody explain me that when the matter was between a Customer and Maruti, why the boss of my father-in-law approached. Mr. Shekhar just took advantage of his resources or you may say contacts.

Then I called the office at Chandigarh, they gave me the extension of Mr.Akshat, who co-operated very well with me and gave me the number of Mr.Rohit, who was according to him Regional Manager. The phone Number is: - [protected].

It can be easily confirmed from my cell or his cell that I called him at least 35 times. It may appear only 35 but waiting for 35 times on phone means something, but Mr.Rohit did not pick the phone. In between I continuously was in contact with Chandigarh office and had the numbers of Delhi office. Now it was not a matter of rebate now but it is about my self esteem as I was insulted in front of my father-in-law and his boss.

I can give you details that I have already spent more than Rs.1000/- on the communication (mobile, fax, email etc.) just because of this. I even did not get my car registered. I planned to go for a long drive with my wife as I am just married, but I had to cancel that just because of this event. Mr. Shekhar has totally disturbed the mental status of mine and my family. The mental harrasement I have gone through should be compensated.

In last I then came across Mr.Anindya Datta, who helped me a lot. I appreciate his work and my special thanks to him as he assured me that some strict action will be taken in this regard.

I may also bring it to the notice of Maruti that Mr.Shekhar will definitely not admit his mistake and will insist on the point that I misbehaved with him. Even if it is agreed then also what is base of calling the boss of my father-in-law.

My fault is only this that I purchased Maruti car. As suggested by my father-in-law, I should have opted for something else.

The Manual center locking of the car is also defective and Modern has made me visit to them 4 times for this and then also refused to correct it with the plea that the part which is to be changed is not available with them. I will definitely approach Consumer court and local Media for the injustice being done to me by Maruti or I should say Modern Motors. I am a employee of PWD (B&R) Deparment and working there as a PA to Superintending Engineer. I also give coaching of Engineering Mathematics at my place. I assure that everybody who comes in contact with me, I will definitely apprise him of the behavior which has been done to me by Maruti. My father-in-law is a employee of State Bank of India. Besides this he is also a Farmer of village Mohra. He will also do the same.

Kindly help me, if you can and get the self esteem back for me. I do not want any rebate but the time elapsed of mine which I have spent feeling insulted may be returned to me.

If Maruti cannot take any action against Mr.Shekhar, please do not make any false promises that the customer will be justified.

I do not want to have any relationship with Maruti and if possible please return my car, so that I can live easily. I feel harassed, whenever I drive this car. I have not driven my car except to go to Modern from Mohra four times and come back. If necessary five to six thousand of money may also be deducted from me, but please get me out of Maruti. Because being a resident of Ambala, I would have to approach Modern Motors, which I think is insult to me.

I again and again thank Mr. Anindya Datta for guiding me in the right direction.

I hope that Executives of Maruti will go through the whole contents of this email and try to understand the position I am in and also the position I went through suffering only for buying Maruti.

HOPING FOR EARLY ACTION ON THE PART OF MARUTI.

(MUNISH BHASIN)
1046- Housing Board Colony,
Ambala Cantt
(Haryana).
Mb. [protected]
[protected]
Ph. [protected] (R)
Ph. [protected] (O)

&

(RAJVINDER SINGH DHINSA)
20-Satsang Vihar, Ambala Cantt
(Haryana).
or
Village & Post Office, Mohra
District Ambala (Haryana).
Mb.[protected]
[protected].

I have booked Maruti VDI (ABS) on 1/09/2007, the dealer (Chowgule Industries Private Ltd. Pune). Till date I never received a call from the dealer informing me about the status of my car. Every time when I call they give me some reason, with giving me any period of delivery. Also they dealers are not comenting on the interest which Maruti claimed in the newspapers.

I would really like to know as to how many cars does maruti dispatch. As the dealer says they receive 1 car per month from Maruti, and the colour is also not as per order.

Request you to please confirm on this.

Regards,
Mayur Sakpal

my customer Ashish Jain had sold a santro car at competent true value c.p to buy a new swift vxi car in sept 2006 till date rc of the car stands in name of ashish jain but actually the car has been sold to somebody in gurgaon now we have been demanding the xfered rc from past 6 mth but after repeted follow up with competent, maruti customer care, maruti regional office we are not getting any positive response as to when will we get the transfered rc.now who stands responible if aything goes wrong in any manner.

people at maruti customercare says to go to police station to make an fir

if this is the only solution what is this customer care for

my complaint no is 448557 and 456985
i have spoken to varun, pandey, vijay khanna, anandu, amit, ashish, ritu, nishu in various department of competent and maruti but i feel like even these people need help to sort out the matter

now i hope to get a positive response asap for the problem

mohit kesar
cont no. [protected]

To:

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
New Delhi

REQUEST & APPEAL

Subject: Complaint regarding Poor service by your dealer and irresponsible attitude of your Pune regional office towards consumer.

Dear Sir,

Let me first introduce myself as a consumer. I own a Maruti ALTO LX E –3 HLL model bought from M/s T S Motors, Lucknow on 20.03.2005. First of all let me express my thanks to all Maruti team for such an excellence product line year on year but and at the same time I am disappointed to share that a company like Maruti Udyog Limited has missed NDTV Profit Business award for 4 wheelers against Tata Motors. It is difficult to digest for a loyal consumer of a car manufacturing company who win 7 times J D Power Asia Pacific Award on consumer Sales & Service Satisfaction.

I hope it is not you but your dealer channel and some of your team members in customer service pulling you down. I hope you will take my complain as a case study to understand the same. I am from a middle class family and we have 4 Maruti vehicles in my family, which is the only evidence I can give against my loyalty for your company.

Let me explain you the incident and my service history as I am a Mechanical Engineer by qualification and also in After Sales Service industry with reputed automobile company from past 9 years. My journey with Maruti Service is as under:

17.03.05 – PDI & General Check up at 8 KMS M/s T S Motors, Lucknow.
22.04.05 – 1st Free service with oil change at 591 KMS – No Troubles – M/s T S Motors, Lucknow.
04.09.05 – Vehicle cleaning & washing at 3346 KMS – I don’t like dirty vehicle and I always try to maintain it.
02.10.05 – 2nd Free Service with out Oil Change at 3870 KMS – No Troubles at M/s Kiran Motors, Ahmedabad.
06.10.05 – Panel roof denting painting due to transit damage from Lucknow to Ahmedabad under insurance at 3943 KMS M/s Kiran Motors, Ahmedabad.

01.01.06 – Wheel Alignment & Balancing with Tyre Rotation at 5167 KMS at M/s Kiran Motors, Ahmedabad. Here I would like to inform you that your dealer staff don’t know the service interval KMS for Tyre Rotation. It is the customer (Me) who explained him that refer page no. 9-19 of owners manual. Also done engine tune up as there was a timing chain noise.
21.02.06 - 3rd Free Service with oil change at 6485 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
11.08.06 – 4th Paid Service without engine oil at 9550 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
17.10.06 – 5th Paid Service with engine oil at 11264 KMS with wheel alignment & balancing at M/s Olympia auto Service, MASS, Akurdi Pune. My bad days with Maruti Started from here. Here I would like to elaborate that how your service centers are misguiding customers.

Problem Reported: Front Suspension Noise Check, Tyre rotation, Door Locks sticky, Door Glass lever Noisy in operation, Clutch Check, Battery Check, Brakes Weak – They cleaned only liner and after 5000 KMS wonder cars informed me Brake Cylinder Faulty need to be replaced under payment. The blunder they did is replaced coolant at 11264 KMS without asking customer and not even knows what the replacement interval is. It is 20000KMS or 2 Years which ever occur earlier. Above all after charging me they forget to put coolant in container. It was my great luck that I checked by opening the bonnet as I was driving to Goa next day with my family. It was irritating for me when I got a stupid reply form your Service Advisor that coolant is in circulation will come back once engine stopped. Second mistake was of charging 1.5 liters of distilled water. It is not matter of Rs. 20/- it is matter of technical knowledge that when there is some level of distilled water is already there how you can accommodate another 1.5 liter in same battery case. I am sorry to inform you that I have complained to Maruti on Toll free no. –[protected] but till date I have not replied on this matter. Any way it’s OK because they have refund me cost of distilled water.

Regarding door lever noisy they simply replied after keeping my vehicle for 2 days that you have to take your vehicle to wonder cars as we are not authorize for warranty repairs. Any way it was a good learning for me that not to go to any MASS during warranty period.

14.01.07 – Cleaning & washing and other repairs with clutch problem, door lever problem, at 13518 KMS at M/s Wonder Cars, Chinchwad, Pune. They adjusted clutch and returned. No one is ready to understand my problem when I am saying that clutch operation turns jerky & juddery after every[protected] KMS.

31.01.07 – Driver Seat Assembly cushion ineffective at 13822 KMS at M/s Wonder Cars, Chinchwad, Pune. Complete Seat assembly replaced after holding decision from Mr Harish Udipi – Service Engineer, Pune MUL.

30.03.07 – Clutch check and front suspension noisy on bumpy roads at 14572 KMS at S K Wheels Pvt Ltd, Turbhe, Navi Mumbai during my Mumbai Visit. Caliper Assembly greasing done by dealer and found ok at that time. Clutch adjusted.

Things gone worst here after:

09.07.07 – 6th Paid servicing with oil change, wheel balancing & Alignment, Tyre Rotation, wiper check, brakes check, rear side bang noise, clutch problem, painting issues as approval given by Maruti engineer because the painting done by M/s Kiran Motors at Ahmedabad was started peeling off. Front LH suspension “KHAT” noise on speed Breakers, Battery check – SA Name Mr Nitin Mobile No – [protected] and WM Mr Kulkarni attended me personally.

I don’t want to hide the facts from you. Mr Kulkarni, Mr Nitin has supported me a lot for getting components replaced under warranty that is wheel cylinders. I am thankful to Mr Suresh Babu & Mr Harish Udipi here. They replaced the shock damper of Front LH shock absorber and gave test ride to me. At that time there was no issue. They convinced me on non availability of clutch components (Modified One) and assured me to replace on receiving. I taken the delivery. Very next morning my cars engine started giving engine knocking sound – Starvation piston ring noise and also sometimes idling instable. I contacted Mr Nitin on the issue on phone he told me that it is because of faulty clutch component and after replacement it will be ok. Please drive for 2-3 days and nothing to worry.

12.07.07 – I was on the way to Swargate (27KMS from my residence) to attend a meeting. On the way it troubled a lot and finally off road in the mid of traffic (Badly Abused by traffic) because temp. Meter was on full. I doubt that it may be a seizure case. I called Mr Harish Udipi ([protected]) and Mr Nitin. Once again I appreciate the prompt response of Mr Nitin to attend me on road and to give me a loaner vehicle.

I informed them that please keep my vehicle for 2 days and set it right for ever. It was a failure of casting defect in intake manifold for coolant circulation (Poor Diagnostic Skills). I took delivery again on 14th evening and taken a test ride of 14 KMS with Mr Nitin and found OK. I was having doubt on clutch on that day but waited to run few more KMS. This time they have replaced again entire clutch assembly and other components under warranty. Thanks once again to Mr Nitin, Mr Kulkarni & Mr Harish. But I am disappointed that Mr Harish Udipi has not even bothered to call me that whether my problems resolved or not. On that day we mutually agreed to leave the vehicle for Painting job approved by Maruti engineer. (KMS Clocked 16929)


17.07.07 – At 16991 KMS - car left for denting & painting work and new problem created by them that is Oil leakage. and returned to me on 21.07.07 evening. Job done partially as problem shown to Mr Kulkarni and further shown to Mr Harish by them.

It is really disappointing for me to explain you the condition of car interior. It was in shabby condition as all putty, primer etc etc is on the seats of my car, roof, door beads, doors found dirty with some white material. The card board spare wheel is almost broken into 2 pieces. I contacted Mr Nitin on 22.07.07 about the same and he replied it is Sunday I am not in office. Please go to wonder car some body will attend you.

Please tell me how many times I have to go to wonder cars for the problem created by them. I am now scared to go there because they will solve this problem and will create a new one. And journey never ends...

After all these I lost my patience and contacted Mr Suresh Babu (Regional Manager – Service, Pune R.O) on 01.08.07 on –[protected]. First of all the receptionist has refused to connect me to Mr Suresh Babu but when I shouted on her she kept me on hold and connected. It clearly indicates that your officers sitting at R.O has no intention to help customers which is also proved by the dialogue of your Regional Manager during my telecon. “It is not duty of My service engineer Mr Harish Babu to call you, it is dealer job. We are trying to help you and you are acting smart”. When I told him that if you are not going to listen me I can escalate the issue to higher officials. He replied – “You do what ever you want to do and cut the phone” – words of Regional Manager of an esteemed company to a customer. If you have given me some freebies it doesn’t mean that you left my basic problems unattended.

After this long Journey there are still Problems in my Car which is unattended:

1. Front LH Shock absorber “Khat” Noise while passing thru speed breaker even after replacement of shock damper.
2. Steering vibration – shaking at a speed of 80-90 on highways even after timely wheel balancing, Alignment & Tyre rotation.
3. Paint Peel of in panel near to LH rear door.
4. Clutch Jerky not as earlier but still I feel.
5. Card Board Broken which is above spare wheel.
6. Regarding cleanliness I will manage.
7. Clutch pedal fulcrum pin noisy – Lack of lubrication.
8. Gear lever excessive vibration at idle and low torque – Never felt before.
9. Rear portion “chik chik” Noise – reported 2-3 times. Chassis noise??


CONCLUSION

Sir, I know you are MD of such a large organization and you don’t have time to read such long letters. Still I request you to go thru it in your leisure time and if anytime you feel that fault is at my end, please reply me and what ever decision you will give in my case, I will honor that. I have a very small demand that please arrange to resolve all my issues in one go.

I believe I have co-operated a lot with every one and at the end I am forced to write you such letter. I have done 6 service within 17000 KMS, what else I can do as a customer.

I have all supporting document with me for above problem statements, if required by any one will produce the same. (No Enclosure – Hope you trust me)

Hope to hear from you soon.

With Warm Regards

Sunil Kumar Sharma
Flat No – 103, A2 – Block
Empire Estate
Old Mumbai Road
Chinchwad, Pune
Maharashtra – 411019
Regn. No. – UP 32 BJ – 6657
Chassis No. – MA3EYD81S00488763
Mobile No. - [protected]

CC: Dr. K. Kumar – Advisor Engineering, Maruti Udyog limited.
Mr A Choudhary – General Manager – Service, MUL.
R.O – Maruti Udyog Limited, Pune
Mr. Aggarwal – MD – M/s Wonder Cars Pvt Limited, Pune

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001


Dr. K Kumar
Advisor Engineering
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001

Mr. A Choudhary
General Manager - Service
Maruti Udyog Limited
Palam Gurgaon Road
Gurgaon
Haryana – 122015

Regional Office
Maruti Udyog Limited
Sacred World
Unit No. 708-715
7th Floor, North Block
Wanowadi
Pune - 40

Mr Ghanshyam Aggarwal / Mr Vijay Aggarwal
Managing Director
Wonder Cars Pvt. Ltd.
64/8, Block D-2
MIDC, Chinchwad,
Pune – 411019
Maharashtra

I have bought a new Alto LXi (M) car from your showroom couple of months back. The registration number of my car is HR 26 / AK – 8862.

Unfortunately my car got experienced an accident few weeks back though there was no fault my end. Eventually I called Maruti authorised Pasco body shopa nd went there (at Sector 17, Gurgaon) as they asked.

The manager have delegated the job to Mr. Jessy and no doubt he is a nice gentleman.

There they have commissioned the entire damage (only metal part) and asked me to place the car to get the damage recovered.

I have shown my concern to them as this is my first car and also brand new but they promised me to not to worry as my car would be looked as same as new after it delivered.

BUT my experience is so miserable that I would like to seek your urgent attention about that matter. Moreover I have already informed this to Maruti few days back while they were asking for customer feedback.

I will definitely discuss in detail in due course of time, this time I would say in one line – ‘My car looks matte old one’ after it came back from your body shop.

I would expect you will take up this matter ASAP.