Maruti Suzuki India Complaints & Reviews

My name is Rajib Kar. I booked a Maruti Alto Car(Model - Lxi, Colour - Silky Silver) at Dewar's Garage (4 Council House Street,Kolkata) on 8th of November 2007. My customer code is R432. I was told at the time of booking that the car would be delivered on 26th of November 2007. Suddenly after all these days I have been told date of delivery can not be confirmed now as Maruti has stopped production as well as delivery of Alto Lxi model now. I am in a fix now. I have already paid the dealer an amount of 44 thousand rupees. If I cancel the booking now, they will simply deduct a sum of two thousand rupees from the advance but they are simply investing my money somewhere else. I didn't expect it from Maruti at least. In fact I am thinking of dragging the matterto the consumer's forum. Please clarify at the earliest.

To,
Managing Director,
Maruti Suzuki Udyog,
India.
Subject: Complaint against Bobb Motors Authorized Service Station, Firozpur.
Sir
I am a regular customer of your brand since 1997. first I use your maruti omni & after that I use your maruti 800, and now I am using your maruti zen . in the last 10 years I am satisfied by your service. But now I am sorry to say that some of crumpet persons are entered in your group like Bobb Motors, Moga Road, Near BSF Headquarter, Firozpur Cantt in the state of Punjab.
On the day of 8-9-07 some salesman com to at my door and give me the schem for servicing for my car in just Rs.399/- for 8 times free service. I am impressed by the salesman so I bye the same. When I get the first service by the bobb moters he will create a bill of Rs. 940/-(nine hundred & forty only). In this bill he will add Rs. 30/- (Rs. thirty only) for break oil & Rs. 125/-(Rs. One hundred &twenty five only) for weight & Rs. 50/- (Rs. Fifty only) for camber adjustment. Sir These are the false additions in my bill because on the day of 14-10-07 I fill the brake oil in my car & sir on the day of 6-10-07 I change my cars front pair of tyre at that time I alien & balanced all the five tyre of my car and I know that no nead to adjust my car’s chamber. When I toke with the owner (Mr. Ashok kumar- Bobby) for this he said “ Humney to kiya hai ye kam aur hum to iskey paisey bhi lenge. Humey atey hai pesey nikalwany” after the argument I pay the full amount of the bill. After that when I request to give back to me the changed parts of my car to me he refused and said the old parts are our property and no any of them give to me. After that when I start my car the parking lights are not in working hear I tell you these are in working condition when I give my car to the work shop. The owner say to my “kal lana aaj humara electition nahi hai” . Sir after a day I am again visited to the workshop but the same problem is not settled down. Sir I visit in the workshop four times but the owner are said to me today (the[protected] that no elicitation we have.
After gatting the harassment I registered a complaint against the owner in police station & if they are not satisfied me then I have knock the door of consumer court
I am sorry to say that those people who are not provided the basic facility in there workshop how can you certified them. In this workshop no room or space to sitting for customers & no vacuum cleaner for cars. No trained foreman or mechanics. No required staff .
Sir, I think if these type of authoresses service station age exist for a long time then your permanent costumers are not associate with you forever.
Yours old costumer
Vikash Grover
ES 29/171, Malwal Road,
Firozpur City. Pb
[protected]

Hi

I have a serious greviance against Rohan Motors, Noida.
I took my Maruti Alto-LX today for service and I was made to wait 3 hours and kept getting assurance that my car is being serviced and it will take 5 minutes more. When I went to collect my car I found it was not even touched and the foreman Mr.
Mehrajuddin was rude to the core. He nearly abused me as if trying to vent out his frustation on me.
I have 3 maruti cars in my family and have been a dedicated user of Maruti Suzuki cars. This was the first time I met with such behaviour. I understand one unsatisfied customer does not affect a company but I also believe mouth publicity matters a lot.

Please look into this matter cause these small incidents matter a lot.

Thanks
Anil Ahuja
Ph: [protected] / [protected]
K-5007, Royal Garden Estate, E-12 Sector 61 Noida

Dear Maruti,
I am having problem in my new True Value WagonR. On the Date of Delivery(09/11/2007) of the Vehicle we found that A.C is not working and also some other minor defects in front of the Delivery Executives. So they people commit us that they will fix it on Sunday (11/11/2007)(Only A.C) But today(11/11/2007) when i reach at the Showroom they regret it for today (with Rude behavior) and committing again for tomorrow(Monday 12/11/2007) but when i compel them they agree to me for pick and drop of the Car tomorrow from my home as i will be in office tomorrow and parents are also Working. So my Overall First Experience with maruti is very Embarrassing.

Now, according to your check list of 120 points we found many Errors in our TrueValue WagonR at the time of delivery of the vehicle in front of Executives as well as right now also which are as follows : -
1. Knocking in the Engine.
2. Right Side Rear Door Lock is not working properly.
3. Car is not properly cleaned from inside and from outside. Example like Inside of Meter there is lot Dust which makes its needles slightly invisible and from outside there are lot of place which needs Rubbing. Also the RIM of the Vehicle is not cleaned and painted.
4. They provide us only one Key of the CAR and regret us for the Second key of the CAR.
5. And the Main thing is that A.C is not working(Reason No GAS).
6. Car's Rear Seat Head Rests are not of WagonR model as they are of ZEN Front seat Model which are larger in size and creating a lot of trouble while driving and viewing from the Rear view mirror.
7. Car is Taking a long self at red lights means when temperature of the Reaches at the normal level it starts taking the Long self.

So these are the some points which makes failure in your 120 check point list.

So please please please its my humble request that either fix these troubles as soon as possible or please take this car back and return our money (I am ready to bear loss of 7 days depreciation) as i m interest in other brand like Hyundai (because of nice behavior and excellent after sale service).

Regards
Sharad Verma
(Software Engineer)
Ericsson India Pvt. Ltd.
Gurgaon.

With regards it is brought out that I, Rajvinder Singh Dhindsa am a Government Servant working in the State Bank of India (Sadar Branch at Ambala Cantt). On the occasion of marriage of my daughter on 12th March 2007, I planned to gift her a car (Wagon R- LXi) as per details given below. Previously I wanted to gift her a Santro Zing, but my Son-in-law suggested me to go for Maruti, just because of the services Maruti Provides. I approached the nearest dealer – Modern Automobiles, Ambala. The Executive who met me told me the rates of the car and also about the discount of Rs.15,000/- which was provided. He told me about the Corporate discount of Rs.3000/- for SBI employees. In addition to this he also assured me for an additional discount, but did not tell me the amount and said that this discount will be given to you at the time of delivery of the car or the payment.

Chassis No.514655
Temporary Resiteration Number – HR 99 AD-TP-8519.

You can very much assure that on 12th March 2007, it was a heavy rain going on and the marriage of my daughter was in the day time and it had to shift the venue. Being the father of girl getting married, you can very well be aware of the situation I was in at that time. As such I sent my son for the delivery of car as the car was to be gifted on that very day, just because of the prestige issue, which I think you will understand. But when my son approached the dealer – Modern Automobile, no Corporate discount was offered to him and also the additional discount was given to him. My son immediately called me, but I could do nothing except to accept the conditions of the agency being a issue of my prestige as I had announced the gift of car. I directed my son to take the delivery of car on full amount and thought that I would proceed with the dealer on the next day. Next day on 13th March 2007, when I approached the dealer, he gave me thousand of reasons, why the discount could not be given, which I think is spoiling the name of the firm. They misused my helplessness to benefit themselves. Then the Executive says “I could give you the discount at the time of delivery by giving you free accessories”. This I think is cheating with a innocent customer. If a customer is clever, he will take anything away from you and if he is innocent, the company is going to make a fool of him.

In addition to this the car was having a defect in the center locking, which I told the Executive on 13th March 2007, but to my surprise this minor defect was not attended even in 2 hours, which I spent there arguing with Mr. Shekhar and the Executive. I will also approach Consumer court for delivering me unchecked Car. To my as well as your surprise, they continuously argued with me in front of my son-in-law and neither offered me a seat nor a glass of water, which may be confirmed with them. This is the dealing which they do with a person, who has just bought a car worth Rs.3.60 lacs.

This kind of poor service, I do not expect from Maruti. The Car is also having slight problem in the reverse gear. I could not contact Maruti for this, as my son-in-law went to Vaishno Devi and all the documents were with him at his place. The reason for writing this long mail was just to make the company clear, how the customers are being treated. I request the firm to take some firm steps and get the justice done with me.


Core Complaint Id 20933

In continuation of email and fax dated 19/3/2007 sent to Maruti from Shri Rajvinder Singh Dhindsa (regarding the Car purchased on 12th March, 2007 in the name of Shri Rajvinder Singh Dhindsa from Modern Motors, Ambala).

I, Munish Bhasin am Son-in-Law of Shri Rajvinder Singh Dhindsa, who earlier contacted you and also sent a fax to Maruti Udyog. In response of my compliant to the Regional office at Chandigarh, I received a call from Modern Motors that the corporate discount of Rs.3000/- is being offered to me and I may collect the same. When I approached the customer care at Modern, I was offered the same. Then I started talking about the additional rebate of Rs.4000/-, which was offered to me when I first went to Modern for the price list of Wagon-R. They told me that this rebate cannot be given at any cost. I replied that you refused to give the rebate of Rs.3000/- (Corporate discount) also, but when I made the compliant the rebate was offered to me. I told them that I will again compliant against them and then the rebate will be offered to me. I also asked Mr.Shekhar that I will lodge a compliant by name against him because of his misbehavior, which has already been mentioned in the previous email referred to above.

It took no longer for Mr.Shekhar that he left for his cabin. Four or five executives working there surrounded him and then he called AGM of State Bank of India and told them that sons of Mr.Rajvinder Singh Dhindsa are abusing us and our staff and the girls engaged on customer care, which was totally false. I lost my temper and asked the lady engaged on customer care, who was the witness of all this happening, that whether I abused you. She replied “Please keep me out of this. It is between you and Mr.Shekhar”.

This was the biggest shock for me. I think, the lady taking charge of customer care was under pressure from Mr.Shekhar as if she must have been working under him. He then threatened me that “I will stop giving business to State Bank of India and I have called the team of SBI. I will take action against your father-in-law.” My father-in-law then received a call from his AGM about this matter.

Can anybody explain me that when the matter was between a Customer and Maruti, why the boss of my father-in-law approached. Mr. Shekhar just took advantage of his resources or you may say contacts.

Then I called the office at Chandigarh, they gave me the extension of Mr.Akshat, who co-operated very well with me and gave me the number of Mr.Rohit, who was according to him Regional Manager. The phone Number is: - [protected].

It can be easily confirmed from my cell or his cell that I called him at least 35 times. It may appear only 35 but waiting for 35 times on phone means something, but Mr.Rohit did not pick the phone. In between I continuously was in contact with Chandigarh office and had the numbers of Delhi office. Now it was not a matter of rebate now but it is about my self esteem as I was insulted in front of my father-in-law and his boss.

I can give you details that I have already spent more than Rs.1000/- on the communication (mobile, fax, email etc.) just because of this. I even did not get my car registered. I planned to go for a long drive with my wife as I am just married, but I had to cancel that just because of this event. Mr. Shekhar has totally disturbed the mental status of mine and my family. The mental harrasement I have gone through should be compensated.

In last I then came across Mr.Anindya Datta, who helped me a lot. I appreciate his work and my special thanks to him as he assured me that some strict action will be taken in this regard.

I may also bring it to the notice of Maruti that Mr.Shekhar will definitely not admit his mistake and will insist on the point that I misbehaved with him. Even if it is agreed then also what is base of calling the boss of my father-in-law.

My fault is only this that I purchased Maruti car. As suggested by my father-in-law, I should have opted for something else.

The Manual center locking of the car is also defective and Modern has made me visit to them 4 times for this and then also refused to correct it with the plea that the part which is to be changed is not available with them. I will definitely approach Consumer court and local Media for the injustice being done to me by Maruti or I should say Modern Motors. I am a employee of PWD (B&R) Deparment and working there as a PA to Superintending Engineer. I also give coaching of Engineering Mathematics at my place. I assure that everybody who comes in contact with me, I will definitely apprise him of the behavior which has been done to me by Maruti. My father-in-law is a employee of State Bank of India. Besides this he is also a Farmer of village Mohra. He will also do the same.

Kindly help me, if you can and get the self esteem back for me. I do not want any rebate but the time elapsed of mine which I have spent feeling insulted may be returned to me.

If Maruti cannot take any action against Mr.Shekhar, please do not make any false promises that the customer will be justified.

I do not want to have any relationship with Maruti and if possible please return my car, so that I can live easily. I feel harassed, whenever I drive this car. I have not driven my car except to go to Modern from Mohra four times and come back. If necessary five to six thousand of money may also be deducted from me, but please get me out of Maruti. Because being a resident of Ambala, I would have to approach Modern Motors, which I think is insult to me.

I again and again thank Mr. Anindya Datta for guiding me in the right direction.

I hope that Executives of Maruti will go through the whole contents of this email and try to understand the position I am in and also the position I went through suffering only for buying Maruti.

HOPING FOR EARLY ACTION ON THE PART OF MARUTI.

(MUNISH BHASIN)
1046- Housing Board Colony,
Ambala Cantt
(Haryana).
Mb. [protected]
[protected]
Ph. [protected] (R)
Ph. [protected] (O)

&

(RAJVINDER SINGH DHINSA)
20-Satsang Vihar, Ambala Cantt
(Haryana).
or
Village & Post Office, Mohra
District Ambala (Haryana).
Mb.[protected]
[protected].

I have booked Maruti VDI (ABS) on 1/09/2007, the dealer (Chowgule Industries Private Ltd. Pune). Till date I never received a call from the dealer informing me about the status of my car. Every time when I call they give me some reason, with giving me any period of delivery. Also they dealers are not comenting on the interest which Maruti claimed in the newspapers.

I would really like to know as to how many cars does maruti dispatch. As the dealer says they receive 1 car per month from Maruti, and the colour is also not as per order.

Request you to please confirm on this.

Regards,
Mayur Sakpal

my customer Ashish Jain had sold a santro car at competent true value c.p to buy a new swift vxi car in sept 2006 till date rc of the car stands in name of ashish jain but actually the car has been sold to somebody in gurgaon now we have been demanding the xfered rc from past 6 mth but after repeted follow up with competent, maruti customer care, maruti regional office we are not getting any positive response as to when will we get the transfered rc.now who stands responible if aything goes wrong in any manner.

people at maruti customercare says to go to police station to make an fir

if this is the only solution what is this customer care for

my complaint no is 448557 and 456985
i have spoken to varun, pandey, vijay khanna, anandu, amit, ashish, ritu, nishu in various department of competent and maruti but i feel like even these people need help to sort out the matter

now i hope to get a positive response asap for the problem

mohit kesar
cont no. [protected]

To:

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
New Delhi

REQUEST & APPEAL

Subject: Complaint regarding Poor service by your dealer and irresponsible attitude of your Pune regional office towards consumer.

Dear Sir,

Let me first introduce myself as a consumer. I own a Maruti ALTO LX E –3 HLL model bought from M/s T S Motors, Lucknow on 20.03.2005. First of all let me express my thanks to all Maruti team for such an excellence product line year on year but and at the same time I am disappointed to share that a company like Maruti Udyog Limited has missed NDTV Profit Business award for 4 wheelers against Tata Motors. It is difficult to digest for a loyal consumer of a car manufacturing company who win 7 times J D Power Asia Pacific Award on consumer Sales & Service Satisfaction.

I hope it is not you but your dealer channel and some of your team members in customer service pulling you down. I hope you will take my complain as a case study to understand the same. I am from a middle class family and we have 4 Maruti vehicles in my family, which is the only evidence I can give against my loyalty for your company.

Let me explain you the incident and my service history as I am a Mechanical Engineer by qualification and also in After Sales Service industry with reputed automobile company from past 9 years. My journey with Maruti Service is as under:

17.03.05 – PDI & General Check up at 8 KMS M/s T S Motors, Lucknow.
22.04.05 – 1st Free service with oil change at 591 KMS – No Troubles – M/s T S Motors, Lucknow.
04.09.05 – Vehicle cleaning & washing at 3346 KMS – I don’t like dirty vehicle and I always try to maintain it.
02.10.05 – 2nd Free Service with out Oil Change at 3870 KMS – No Troubles at M/s Kiran Motors, Ahmedabad.
06.10.05 – Panel roof denting painting due to transit damage from Lucknow to Ahmedabad under insurance at 3943 KMS M/s Kiran Motors, Ahmedabad.

01.01.06 – Wheel Alignment & Balancing with Tyre Rotation at 5167 KMS at M/s Kiran Motors, Ahmedabad. Here I would like to inform you that your dealer staff don’t know the service interval KMS for Tyre Rotation. It is the customer (Me) who explained him that refer page no. 9-19 of owners manual. Also done engine tune up as there was a timing chain noise.
21.02.06 - 3rd Free Service with oil change at 6485 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
11.08.06 – 4th Paid Service without engine oil at 9550 KMS at M/s Manan Cars, MASS, Ahmedabad – No trouble.
17.10.06 – 5th Paid Service with engine oil at 11264 KMS with wheel alignment & balancing at M/s Olympia auto Service, MASS, Akurdi Pune. My bad days with Maruti Started from here. Here I would like to elaborate that how your service centers are misguiding customers.

Problem Reported: Front Suspension Noise Check, Tyre rotation, Door Locks sticky, Door Glass lever Noisy in operation, Clutch Check, Battery Check, Brakes Weak – They cleaned only liner and after 5000 KMS wonder cars informed me Brake Cylinder Faulty need to be replaced under payment. The blunder they did is replaced coolant at 11264 KMS without asking customer and not even knows what the replacement interval is. It is 20000KMS or 2 Years which ever occur earlier. Above all after charging me they forget to put coolant in container. It was my great luck that I checked by opening the bonnet as I was driving to Goa next day with my family. It was irritating for me when I got a stupid reply form your Service Advisor that coolant is in circulation will come back once engine stopped. Second mistake was of charging 1.5 liters of distilled water. It is not matter of Rs. 20/- it is matter of technical knowledge that when there is some level of distilled water is already there how you can accommodate another 1.5 liter in same battery case. I am sorry to inform you that I have complained to Maruti on Toll free no. –[protected] but till date I have not replied on this matter. Any way it’s OK because they have refund me cost of distilled water.

Regarding door lever noisy they simply replied after keeping my vehicle for 2 days that you have to take your vehicle to wonder cars as we are not authorize for warranty repairs. Any way it was a good learning for me that not to go to any MASS during warranty period.

14.01.07 – Cleaning & washing and other repairs with clutch problem, door lever problem, at 13518 KMS at M/s Wonder Cars, Chinchwad, Pune. They adjusted clutch and returned. No one is ready to understand my problem when I am saying that clutch operation turns jerky & juddery after every[protected] KMS.

31.01.07 – Driver Seat Assembly cushion ineffective at 13822 KMS at M/s Wonder Cars, Chinchwad, Pune. Complete Seat assembly replaced after holding decision from Mr Harish Udipi – Service Engineer, Pune MUL.

30.03.07 – Clutch check and front suspension noisy on bumpy roads at 14572 KMS at S K Wheels Pvt Ltd, Turbhe, Navi Mumbai during my Mumbai Visit. Caliper Assembly greasing done by dealer and found ok at that time. Clutch adjusted.

Things gone worst here after:

09.07.07 – 6th Paid servicing with oil change, wheel balancing & Alignment, Tyre Rotation, wiper check, brakes check, rear side bang noise, clutch problem, painting issues as approval given by Maruti engineer because the painting done by M/s Kiran Motors at Ahmedabad was started peeling off. Front LH suspension “KHAT” noise on speed Breakers, Battery check – SA Name Mr Nitin Mobile No – [protected] and WM Mr Kulkarni attended me personally.

I don’t want to hide the facts from you. Mr Kulkarni, Mr Nitin has supported me a lot for getting components replaced under warranty that is wheel cylinders. I am thankful to Mr Suresh Babu & Mr Harish Udipi here. They replaced the shock damper of Front LH shock absorber and gave test ride to me. At that time there was no issue. They convinced me on non availability of clutch components (Modified One) and assured me to replace on receiving. I taken the delivery. Very next morning my cars engine started giving engine knocking sound – Starvation piston ring noise and also sometimes idling instable. I contacted Mr Nitin on the issue on phone he told me that it is because of faulty clutch component and after replacement it will be ok. Please drive for 2-3 days and nothing to worry.

12.07.07 – I was on the way to Swargate (27KMS from my residence) to attend a meeting. On the way it troubled a lot and finally off road in the mid of traffic (Badly Abused by traffic) because temp. Meter was on full. I doubt that it may be a seizure case. I called Mr Harish Udipi ([protected]) and Mr Nitin. Once again I appreciate the prompt response of Mr Nitin to attend me on road and to give me a loaner vehicle.

I informed them that please keep my vehicle for 2 days and set it right for ever. It was a failure of casting defect in intake manifold for coolant circulation (Poor Diagnostic Skills). I took delivery again on 14th evening and taken a test ride of 14 KMS with Mr Nitin and found OK. I was having doubt on clutch on that day but waited to run few more KMS. This time they have replaced again entire clutch assembly and other components under warranty. Thanks once again to Mr Nitin, Mr Kulkarni & Mr Harish. But I am disappointed that Mr Harish Udipi has not even bothered to call me that whether my problems resolved or not. On that day we mutually agreed to leave the vehicle for Painting job approved by Maruti engineer. (KMS Clocked 16929)


17.07.07 – At 16991 KMS - car left for denting & painting work and new problem created by them that is Oil leakage. and returned to me on 21.07.07 evening. Job done partially as problem shown to Mr Kulkarni and further shown to Mr Harish by them.

It is really disappointing for me to explain you the condition of car interior. It was in shabby condition as all putty, primer etc etc is on the seats of my car, roof, door beads, doors found dirty with some white material. The card board spare wheel is almost broken into 2 pieces. I contacted Mr Nitin on 22.07.07 about the same and he replied it is Sunday I am not in office. Please go to wonder car some body will attend you.

Please tell me how many times I have to go to wonder cars for the problem created by them. I am now scared to go there because they will solve this problem and will create a new one. And journey never ends...

After all these I lost my patience and contacted Mr Suresh Babu (Regional Manager – Service, Pune R.O) on 01.08.07 on –[protected]. First of all the receptionist has refused to connect me to Mr Suresh Babu but when I shouted on her she kept me on hold and connected. It clearly indicates that your officers sitting at R.O has no intention to help customers which is also proved by the dialogue of your Regional Manager during my telecon. “It is not duty of My service engineer Mr Harish Babu to call you, it is dealer job. We are trying to help you and you are acting smart”. When I told him that if you are not going to listen me I can escalate the issue to higher officials. He replied – “You do what ever you want to do and cut the phone” – words of Regional Manager of an esteemed company to a customer. If you have given me some freebies it doesn’t mean that you left my basic problems unattended.

After this long Journey there are still Problems in my Car which is unattended:

1. Front LH Shock absorber “Khat” Noise while passing thru speed breaker even after replacement of shock damper.
2. Steering vibration – shaking at a speed of 80-90 on highways even after timely wheel balancing, Alignment & Tyre rotation.
3. Paint Peel of in panel near to LH rear door.
4. Clutch Jerky not as earlier but still I feel.
5. Card Board Broken which is above spare wheel.
6. Regarding cleanliness I will manage.
7. Clutch pedal fulcrum pin noisy – Lack of lubrication.
8. Gear lever excessive vibration at idle and low torque – Never felt before.
9. Rear portion “chik chik” Noise – reported 2-3 times. Chassis noise??


CONCLUSION

Sir, I know you are MD of such a large organization and you don’t have time to read such long letters. Still I request you to go thru it in your leisure time and if anytime you feel that fault is at my end, please reply me and what ever decision you will give in my case, I will honor that. I have a very small demand that please arrange to resolve all my issues in one go.

I believe I have co-operated a lot with every one and at the end I am forced to write you such letter. I have done 6 service within 17000 KMS, what else I can do as a customer.

I have all supporting document with me for above problem statements, if required by any one will produce the same. (No Enclosure – Hope you trust me)

Hope to hear from you soon.

With Warm Regards

Sunil Kumar Sharma
Flat No – 103, A2 – Block
Empire Estate
Old Mumbai Road
Chinchwad, Pune
Maharashtra – 411019
Regn. No. – UP 32 BJ – 6657
Chassis No. – MA3EYD81S00488763
Mobile No. - [protected]

CC: Dr. K. Kumar – Advisor Engineering, Maruti Udyog limited.
Mr A Choudhary – General Manager – Service, MUL.
R.O – Maruti Udyog Limited, Pune
Mr. Aggarwal – MD – M/s Wonder Cars Pvt Limited, Pune

Mr. Jagdish Khattar
Managing Director
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001


Dr. K Kumar
Advisor Engineering
Maruti Udyog Limited
Jeevan Prakash, 11th Floor
25 Kasturba Gandhi Marg
New Delhi
PIN - 110001

Mr. A Choudhary
General Manager - Service
Maruti Udyog Limited
Palam Gurgaon Road
Gurgaon
Haryana – 122015

Regional Office
Maruti Udyog Limited
Sacred World
Unit No. 708-715
7th Floor, North Block
Wanowadi
Pune - 40

Mr Ghanshyam Aggarwal / Mr Vijay Aggarwal
Managing Director
Wonder Cars Pvt. Ltd.
64/8, Block D-2
MIDC, Chinchwad,
Pune – 411019
Maharashtra

I have bought a new Alto LXi (M) car from your showroom couple of months back. The registration number of my car is HR 26 / AK – 8862.

Unfortunately my car got experienced an accident few weeks back though there was no fault my end. Eventually I called Maruti authorised Pasco body shopa nd went there (at Sector 17, Gurgaon) as they asked.

The manager have delegated the job to Mr. Jessy and no doubt he is a nice gentleman.

There they have commissioned the entire damage (only metal part) and asked me to place the car to get the damage recovered.

I have shown my concern to them as this is my first car and also brand new but they promised me to not to worry as my car would be looked as same as new after it delivered.

BUT my experience is so miserable that I would like to seek your urgent attention about that matter. Moreover I have already informed this to Maruti few days back while they were asking for customer feedback.

I will definitely discuss in detail in due course of time, this time I would say in one line – ‘My car looks matte old one’ after it came back from your body shop.

I would expect you will take up this matter ASAP.

To Whom Ever it may concern,

I own a Maruti Alto LXi, last month i gave it for a general service to Kalyani Motors despite my Car was in a very good condition. I had one dent on the Bonnet and a damaged Bumper. Once i received my Car from the service i was very unhappy. I noticed the problems with my car which were not there when i gave the Car for Service.
My Car now has a issue in Wheel Balancing, my car moves left when i hold the steering wheel straight. The answer given by the engineer is that the buttons of the wheel are not proper and the same needs to be replaced. But i did not had this issue when i gave the car for servicing. And my Car has been giving some humming noise and some unusual noise while i am driving.
I escalated the issue to the AGM Kalyani Motors and even she was not helpfull. She orderd her engineer to look in to the vehicle but the engineer returned the vehicle back to me with no solution, and he suggested me to change the tyres and use some oil mixed with the petrol. I have spent more than 5000.00 Rs and got nothing in return except problems.
Do Maruti is running short of experts to fix such issue. Or i request Maruti Udyog to show me a service station where the problem can be solved.
And also i would like to know what is the procedure to reclaim my amount back which i have spent on my car.

Sir,
With most grief and anguish, I am to inform you that I am a satisfied customer of Maruti & Lohiya Motors since last 2&1/2 years.
On 13.10.07 at about 7.30am I tried to start my Zen but came to know that the battery is down.
I tried to contact the service centre of Lohiya Motors, but failed.
Then I called one of the authorized mechanics of lohiya motors whose cell no. was with me & asked to check the battery and to do the needful and necessary service charges would be paid by me.
After that I proceed to Puri to attend a symposium on diabetes with a hired car
I requested the mechanic to charge the battery by Sunday evening so that I can attend the health camp at Buguda on Monday.
Unfortunately at about 11am on Monday I got a phone call from the works manager Mr. Hota and he complained me that I should have informed him instead of a mechanic in any of the break down conditions and told why I called the mechanic without his knowledge. He with very rough language told that the battery could not be installed before lunch time. Again he told me that if he would have been informed before, things would have been different. He could have replaced the battery temporarily for two days or till my battery is fully charged.
He also told that he stopped the salary of that mechanic for that day.
I could not understand where my fault lies in this situation.
Being a doctor, with all my busy schedules, I failed to contact the service center and called an authorized mechanic for the job.
For the ego problem & bossism of Mr. Hota I failed to attend the health camp at Buguda.

During the last 21/2 years I didn't face such type of misbehavior from any of the service persons of Lohiya Motors.

Again I would like to mention here that, around 2.30 pm on 15.10.07 the battery was sent to my house with a driver instead of an authorized mechanic for installation, who was inexperienced. He manipulated the wirings and left them as it is. When I started my Zen at 4.00 PM, the alarm system of the central locking along with the A/C was out of order. For which I had to move to Lohiya motors again.
I could not find Mr. Hota over there and given a verbal complain to Mr. Nayak, G.M., Lohiya motors, who is a perfect gentleman. He asked the mechanics to do the needful quickly.
It was found that the alarm system was disconnected with some manipulation of wiring system of A/C.

Mr. Hota must feel sorry for this incidence.
As he should not have reacted in such a manner to a customer, who is least interested in your internal administrative matters.
It is worthless to mention that, whose salary is to be stopped is totally under your discretion and I have little to do with this.
Again when you can not send a mechanic in proper time to my house for installation of the battery and sent a driver for the above job; it shows your sincerity, duty bound ness and respect to your customers as well to your job.
In my context workmanship is always above the personal ego and bossism .As I am just a customer and you are the service provider and all your words and works should count on Maruti Suzuki.

This is for your information & necessary action
Hope these things will not be repeated in future.

i brought swift OF WHITE COLOU DIESEL from gulzar autos about 2 months ago . Infect it was my biggest mistake patronize Maruti Product ..
iam facing problem with its fuel line , form the date of purchase on that day after taking car from showroom on the way it
is stopped my family member are keenly waiting for me to see new car but iam on the way alone with my car searching lift from anybody .
This is really disgusting
they have taken my car for repair , every time after handing over to me they say , sir u will never face problem in future?

what iam continously facing this problem what is this?I am not able to understand
what is going on and where is the problem

is this your service to costumer .on last wednesday when iam on the way its engine stops and with grace of god my accident is avoided .

to whom should i say , is this your service ?
i have spend around 5 lakh for this car .
Need not to mention again that I have committed a very big mistake by taking delivery of the said vehicle.
iam very much disturbed .please take the necessary and strict action .

my contact number is [protected]I

I BOUGHT A MARUTI SWIFT (DEISEL) LDI MODEL FROM KIRAN MOTORS(AHMEDABAD BRANCH) OF MARUTI UDYOG PVT. LTD.

I AM FACING A LOT OF PROBLEMS WITH THE CAR AND AM NOT ATALL SATISFIED WITH THE SERVICE THAT THEY PROVIDE.

THE MAJOR ONES ARE :

1) CAR MAKES A LOT OF NOICE.
2) THE HEAD LIGHTS ARE NOT ATALL GOOD(I JUST SURVIVED FROM A ROAD ACCIDENT)
3) THE EMPLOYEES DO NOT TREAT THE COMPLAINTS WELL.

4) TRY TO MAKE A FOOL OUT OF ME WHEN I ASK THEM TO CHECK MY CAR.

PLEASE DO SOMETHING FOR ME OR ELSE I WILL HAVE TO FILE A POLICE COMPLAINT AGAINST THEM..

THANKS

NITIKA BAKSHI

my name is kamal and i am totaly confused to what i do now ? i have maruti swift iam gone to the service center to dd motors (wazirpur) but they are not doing there work properly if any part of the engine is defective they said it is right and we are not change this part 4 to 5 times (we go there and) then changes the part in warrenty they changes the old parts i want to know that if my car is in warrenty & its defective so why they are...

Dear Sir,

Greetings for the day,

I would like to state that i had bought a Wagon R LXi model on 9 th Feb'06 from Rohan Motors Noida. This was my third car from the esteemed organisation of Maruti Udyog.Before this car I was a satisfied customer of Maruti.My satisfaction was shattered after I did the servicing of my car from Pasco automobiles gurgaon. I had planned to visit to Jammu alongwith my family in...

I had lodged a complaint over phone on anytime maruti hotline no. so
with that reference I am sending you my car photo that maruti for exactly what happened with my car. I handed over my car on 19th sep.
2007 and your Maruti Authorised Dealer's Works Manager told that final
estimate charges as Rs. 6000/- and car will be delivered in approx. 2
days. Next day your authorised person told me that the estimated...

From: - Ashok Kumar Bhavsar(Owner of Maruti Alto Lxi)

Sub: - Complaint with my Alto Lxi

Dear Mr Khattar/Service head
Maruti Udhyog Limited

I have purchased Alto Lxi on 02/07/2006,from your dealer Patel Motors Indore M.P.


On 2nd July 2006, Very first day when dealer has completed PDI and delivered, Vehicle Speedo meter found not working. On complaint his mechanic found...

Dear Mr. Khattar,


You must have received lot of Complaint as well as Appreciation mails but the below text is something different from the above mentioned, please read it carefully, I hope it arises your interest -

I, the owner of Maruti Wagon-r no. DL 8 CK 4986,

After working for some years I accumulated some amount of money with which I decided to buy a car. This was the first big asset...

I had purchased a Baleno VXI in March'06.
Some times back, it was observed that the front right wheel has started making some unusual sound.

The car was got checkedup at one Maruti authorised dealer, who examined the car & informed that the bearing requires replacement.

Kindly let me know whether the bearing is covered under the warranty clause?

regards

R.K.Mathur...

Dear Sir,

I had purchase a new maruti swift VXI model from T.R. sawhney motors Pvt. Limited, East Gokul Pur, main wazirabad Road, Delhi-110094 dtd.24.04.2007.at the time of Purchase this car they told us you will receive Provisinol RC with in a week and orignal RC will be receive in a month, but after Five months i had not receive a single provisional RC.i had complaint so many times on that showroom but their phone attenders are too rude & their behaviour is so terrible.they have no sense to talk with customers.They give stupid reasons like - what happened if you dont receive Provisional RC when you will come for Second service of your car then receive original R.C.
I think i had done very big mistake to puchase a car from your showroom, i use also maruti 800, hyundai - Accent & Fiat - Palio cars but i have not any complaint from their purchase date,i dnt know whats going on their,if something is possible for you then send our RC earlier otherwise i should take another steps
Thank You