Maruti Suzuki India Complaints & Reviews

21/04/2009

Sir,

Sub : Complaint of “MARUTI SWIFT VDI”

Ref : Engine No.1153301 Chassis No. 379212
Colour - Pearl Arts.

Kindly refer the above. We introduce our self, we ie; Archana Industries, Kottayam are one of the dealer of “CUMMINS” India Ltd., & “BIRLA POWER Solutions” in Kerala. We are dealing smaller ratings of all kinds generating sets & are also doing services after sales.

On 19/11/2008 one of our partner named Mr.G.Satheesh bought one “ MARUTI SWIFT VDI ” (Diesel) Motor Car from Maruti’s dealer M/s. Popular Vehicles & Services Ltd., Kottayam [Invoice No.53395KRDCD9 dtd.19/11/2008]. Actually the vehicle is in warranty, but vehicle shows minor complaints right now it’s “A/c” is not working. Still the vehicle runs only 12, 545Kms., till date we follows company norms & as per company norms we are doing it’s services at the right time ie; changing it’s engine oil three times & also doing services 1st service at 1000Kms, 2nd service at 5000Kms & 3rd service at 10, 000Kms. Before buy the “SWIFT” car we are using an “TATA Motor’s Indica” car, but till the last sales which can not shows any complaint. In our experiment we compare “MARUTI SWIFT” with “TATA INDICA”, “Indica” is much better than “Swift”. So, how can we refer any other customer for buying “MARUTI SWIFT”.

Since 19th April, 2009 we found that our vehicle ie; Maruti Swift Air Conditioner is not working. After find out the said complaint we have approach ‘Maruti’s’ authorized service dealer ie; M/s.Popular Vehicles & Services Ltd., Kottayam, on 20/041/2009 for rectifying the said complaint. But till date they can not detect the complaint or rectify the same. For the past couple of days we are waiting for their response. If we inquire the current status of the said vehicle ‘Maruti’s’ authorized service officials say’s that tomorrow/day after tomorrow will rectify the said complaint. We inform the matter directly to the service manager & he say’s that at least ten to fifteen day’s for rectifying the same complaint. We buy the vehicle for our official/personal use not for popular show room purpose. In this circumstance we don’t like to corporate with you.

Hope you will take the matter seriously & expecting your earlier & valuable action.

Regards

G.Satheesh.

I had faced similar situation and once I was caught during the routing checkup without RC, since my problem was genuine I was let off & adviced by Cops to tell dealer to fix it else get an FIR logged against them to safe guard your self. I spoke to the deaker warning them if they do not fix the mess created by them then would take it legally & this worked.

I booked a maruti Swift Dzire Vxi on 30th march2008 with Competent Automobiles Lajpat Nagar New Delhi and made full payment of the vehicle by 11th april yet the vehicle has not been delivered to me inspite of the assurance at the time of bookingthat the car shall be delivered to me as soon as the full payment is credited to the accont of the dealer.i have also tried to evince a reply from maruti office at new delhi but no proper reply has been recd so far

I have purchase the old car from your true value outlet of tannu motors palanpur gujarat but after some time my ac condensor was brake when i talk with workshop over there the all staff told me that there is one clamp just before the condensor who is supported the bumper of your car is not present over there and the bumper is free from that clamp and the corner of that clamp is touches the condensor and your condensor is broken, i am agreed and change that condensor and at that time i told that solve that clamp problem otherwise that clamp is again damage my condensor, at that time they given me the satisfaction that we repair your clamp and change the condensor but they did not fix that clamp and change my condensor and that clamp is again damage my condensor within 4 days... this is the mistake of tannu motors workshop. but they dont give me a proper answer and Riddiculus beheviour with me and told me to change the condensor again and re pay the money so this is not fare

You can send the problem detail to following address of Maruti Manager (Service) Pankaj Narula

Pankaj.[protected]@maruti.co.in

ur prob will sort out

yes corporates are no less than mafia.It is the middle class and those who aspire and dream who SUFFER.They are protected by protection policy.The dealers are the next category of Mafiaism the politicians mostly, they employ men and women half read half headed simply taught to fool the customer and hard sell. and the consumer courts and forums just dont work, at national level there is no govt consumer redressal office WHICH IS ACTIVE OR RESPONDS or streamlines the UNETHICAL ACTIVITIES GOING ON IN THE MARKET be it selling spurious medicines, Teas/oils/ at ooty and other tourist places, the muslim agents nabbing tourists in bangalore and taking them to shacks looting them under the name of aroma oils, and so many such things.The police knows its way in the CONGRESS VOTE BANK POLITICS, wag their tails in bandobast when leaders are around and get cozee salaries for free, and take haftas from all sorts of illegal activities whwn leaders are not around, and turn a blind eye towards everything.
Remembers lawyers and police and politicians EARN MAXIMUM THROUGH ATROCITIES AND INJUSTICES IN SOCIETY AND COUNTRY thats their main business, AND technocrats who had to grease their palmsin BATTLE FOR SURVIVAL JUST MAKE HAY IN THE CHAOS hope you get ur refunds soon.and MARUTI COMPANY INTERVENES.
but boy remember SIMPLICITY AND GANDhIANISM is the only answer PAY ONLY IF THE PRODUCT/service IS being delivered immediately across the counter else remember INDIA IS A LAND OF TREMENDOUS OPPORTUNITY DUE TO CHAOS because of population explosion and iss raat ki kabi subah nahi being CAREFUL IS THE ONLY KEY TO PEACE OF MIND
BY THE WAY THE

yes corporates are no less than mafia.It is the middle class and those who aspire and dream who SUFFER.They are protected by protection policy.The dealers are the next category of Mafiaism the politicians mostly, they employ men and women half read half headed simply taught to fool the customer and hard sell. and the consumer courts and forums just dont work, at national level there is no govt consumer redressal office WHICH IS ACTIVE OR RESPONDS or streamlines the UNETHICAL ACTIVITIES GOING ON IN THE MARKET be it selling spurious medicines, Teas/oils/ at ooty and other tourist places, the muslim agents nabbing tourists in bangalore and taking them to shacks looting them under the name of aroma oils, and so many such things.The police knows its way in the CONGRESS VOTE BANK POLITICS, wag their tails in bandobast when leaders are around and get cozee salaries for free, and take haftas from all sorts of illegal activities whwn leaders are not around, and turn a blind eye towards everything.
Remembers lawyers and police and politicians EARN MAXIMUM THROUGH ATROCITIES AND INJUSTICES IN SOCIETY AND COUNTRY thats their main business, AND technocrats who had to grease their palmsin BATTLE FOR SURVIVAL JUST MAKE HAY IN THE CHAOS hope you get ur refunds soon.and MARUTI COMPANY INTERVENES.
but boy remember SIMPLICITY AND GANDhIANISM is the only answer PAY ONLY IF THE PRODUCT/service IS being delivered immediately across the counter else remember INDIA IS A LAND OF TREMENDOUS OPPORTUNITY DUE TO CHAOS because of population explosion and iss raat ki kabi subah nahi being CAREFUL IS THE ONLY KEY TO PEACE OF MIND.hypocrite patriots brag about the 21st century and stuff but actually OUR GOVTS ARE EITHER IGNORANT or they deliberately WAS AND WILL MAKE EVERY EFFORT THAT WE LIVE IN THE bailgaadi age

Maruti — Baleno car

Reg. No: KL7 BD 5126 bought from Indus Motors, Thiruvananthapuram about 18 months back, has severe complaints and has been conveyed to the sales manager of the above agency. Please attend immediately

Dear Sir,

I had some what similar experience with Maruti's dealer - M/S Ratan Motors at Govandi in Mumbai. I had Maruti Zen car. Ratan Motors spoiled the anti-cop device while repairing the door (all four motors on four doors) and I was sent from pillars to post to get the isue addressed. Finaly i had to shell out good amount for puting it back. On second incedent, while I surrendered my car for servicing as it was perfectaly all right, I was informed by Ratan motors that Fuel pump had developed defect and car can not be driven out without replacing it??

Dealers study the car repairs history and try to make fast buck by fooling the unsuspecting customers. One needs to be alter and carefull with the guys.

Regards,

D.L.Rambhia

Yes I agree, the service centre in Malad is working in very poor manner, I have been a big admirer of Maruti cars the main reason was there sheer service. but now the thing are changing. In today's market with many new companies in market .. and maruti system has become like Government employee ..
My wife also have been cheated by the spectra malad service rep. all complaints has gone in vain .

Suggest pls look for other options

I agree. Of late they have become very irresponsible nad casuyal in their attitude wgich required to be corrected failing which it will bring a bad name not only to them but also MARUTI.recently I have given my Baleno car for some repair work and mailly there was leakager problem plus some worik related to insurance claim on Aug 14, 2010 nad it was given to me after two weeks on Auf 26, 2010 . The bill was around rs.26000/- and car was given after two weeks without attending the leakage problem and I was told the problem was attended. The car was filled with water on the same night and I have to give the car on very next day fior trhe same complaint. It was again ciollected after 3 days butv he it ewas noticed the rubber bidding where new glass was fitted was not done properly and the electronioc key for central locking not working. I took the car back on the same day but I was told rubber bidding was not available and nippon person will come and attend to the central locking key problem. i ma calling every day but no one came.
Kumar

Maruti Udyog Limited — Terrible Repair and Service by Authorised Maruti dealership

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

July 16, 2008

Subject: Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. We purchased on April 9, 2007, a vehicle of type Swift/Diesel/VDI of colour B. Red, from your authorized dealer Mohan Motor Udyog. The car was handed over for repairs to Mohan Motor Udyog on date 23/7/2007. This workshop is situated in an area without proper roads where even perfect cars would be damaged. I fail to understand why an auto workshop should be allowed in this area by Maruti. After facing several delays and going through a lot of harassment over a period of about 6 months, we were finally told by their technicians – Feroze and the workshop manager, Biplab Roy, that the car was ready. They had raised a very high bill of Rs. 93137/-. At the workshop, we found that the car had not been repaired completely and there was a sound from the injector. We were finally able to pick up the car a week later, the week of 21st January, 2008.

On July 6, 2008, the car got overheated and the coolant tank became empty just a day after refilling. We sent the car to Mohan Motor Udyog for repairs. On being informed by Mohan Motor that the car was ready to be picked up, our representative went to pick up the car on July 16, 2008, but found that the car is not taking start, and releasing a lot of smoke. The car is not in driving condition. Instead of fixing the problem, Mohan Motor had done servicing of the car. Overall, Mohan Motor has been highly negligent and given very poor customer service, and a bad name to your group.

Such quality of service is highly unexpected, especially from a reputed company like Maruti. Our group of companies has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

Compelled by your actions, we are pursuing this case in Consumer Court and other forums.

Anti-consumer practices by Maruti through authorised dealer: Mohan Motor Udyog, Kolkata
To,
The Chief General Manager (Service )
MARUTI UDYOG LIMITED
11th Floor, 25 Jeevan Prakash, Kasturba Gandhi Marg
New Delhi-110001
November 1, 2008

Subject: Malafide and anti consumer practices by Maruti Suzuki at its represented dealer Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been painful and appalling. We purchased, a vehicle of type Esteem VXI of colour Black with License plate WB 02 W 0248, from your authorized dealer Mohan Motor Udyog.
The car was from the very begening was giving trouble and the same was handed over for rung and repairs to Mohan Motor Udyog on date 10/10/2008.
In fact we have four numbers of other MARUTI cars of differrent make/ model purchased from Mohan Motors Udyog, which are serviced at this workshop. And we are sorry to say that this workshop is situated in an area without proper roads and connectivity to reach. Even going by cars would be risky. We fail to understand why an auto workshop should be allowed in this area by Maruti.
After facing several delays on one or the other pretext by the Works Manager, and going through a lot of harassment over a period of 20days, we were finally told by the technicians (Mr Singh) and the workshop manager, that the car was ready. On reaching the workshop on 1st November 2008, we found that the colour of the car is differrent from what we advised, moreover there were plenty of jobs / repairs which were pending. After waiting for long 4 hours, we were told by the manager that we need to come some other day to take our vehicle and that they will not change the colour also, because they are liking the colour of the car.
With distress and after wasting 4 hrs of valuable time, our official left the workshop.

Mohan Motor has been highly negligent and given very poor customer service, and a bad name to the Maruti Group. Such quality of service is highly unexpected, especially from a reputed company like Maruti.
Our group of companies and associated organisations has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

We request you to kindly intervene the matter to avoid any further complications.

Yours Sincerely,

i have recently bought a wagon r from mohan motors kolkata, with the main odd in favour of maruti for its after sales service and maintenance. they ask for a feedback form within a week in which i gave them high rating. but two months on, i find little details which disillusion me. now going through these mails and complaints, i do feel i made a big mistake in settling on maruti and mohan's.

I shall be grateful to you if you kindly inform me what is the chassis number of the maruti car (1994)
having engine number F8B IN 1024367. Is it SB-308-IN-675810 or SB-308-IN-675860 ?

I agree with compliat.

I had purchased a maruti zen estilo Lx from Anand Motor Agencies Ltd., Lucknow. Agencies not co-operate me . There are so many query my side but not attended still.my Auto Card not provided still

Hi,

I have got a Zen 2001 from Mohan Motors Dhapa Kolkata near EM Bypass and they have completely cheated me. They have tempered with the meter and given me a faulty car.
Mr. Abhijit and Mr. Samrat have completely cheated us.

CURRICULUM VITAE

135/13 CARRY ROAD
P.O.-SANTRAGACHI
HOWRAH-7111 04.
Email :[protected]@yahoo.com
PRASENJIT MAHATA. (PH:[protected]

Objective :
* To grow with the organization.
* To promote the organization & serve the organization to the best of my ability.

Educational Qualification :
EXAMINATION BOARD SUBJECTS
MADHYAMIK W.B.B.S.E.
BENGAL, ENGLISH, MATHEMATICS, LIFE SCIENCE, PHYSICAL SCIENCE, HISTORY, GEOGRAPHY, ETC.
HIGHER SECONDARY W.B.C.H.S.E
BENGALI, ENGLISH, PHYSICS, CHEMISTRY, CIVIL, ETC.
B.SC. (FIRST YEAR) UNIVERSITY OF
CALCUTTA MATHEMATICS, CHEMISTRY, ENGLISH, PHYSICS, ETC, ETC.

Computer Proficiency :
1) Proficiency in Tally, Linux, Windows, Dos, F.A., Citrix, SAP, Fox Pro, Internet.
2) Now working with Tally & SAP (Online).
3) Logistics Working.










Experience :
S.R.INTERNATIONAL.(I have worked 4 years)

Job Responsibility:
1. Monthly closing through Export-Import Package system.
2. Preparing MIS reports, Invoicing..
Experience :
P.V.T.(Marketing) Pvt. Ltd.: Since 3 years Godown Accountant.

Job Responsibility:
1. Weekly & Monthly closing through "CITRIX" & "TALLY 9" System.
2. Monthly closing through Company Package system.
3. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
4. Invoicing & Scrutinizing before dispatch.
5. Preparing MIS reports, schedules & provided all information to the management in time which
includes Debtors aging, Creditors aging, Customer wise profitability.
6. Physical verification of stock at Godown on qtr. Basis.
7. Maintenance of leave record & providing input for salary.
Experience :
Wrigley India Pvt. Ltd.: Since 3 years Commercial Assistant.

Job Responsibility:
1. Weekly & Monthly closing through Company Package system (SAP).
2. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
3. Preparing MIS reports, Invoicing, & provided all information to the management in time.
4. Physical verification of stock at Godown on qtr. Basis.

Personal Details :

FATHER'S NAME Sri Somnath Mahata.
DATE OF BIRTH 28 th February, 1976.
MARRITAL STATUS Married.

EXPECTED SALARY : As per your norms.

I HEREBY DECLARE THAT THE ABOVE FURNISH INFORMATION ARE TRUE IN MY BELIEF & KNOWLEDGE.


………………………..
PRASENJIT MAHATA

To, Dt- 19/09/2009
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

Dear Sir,
Sub:- Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. I have purchased a vehicle of type Maruti Alto LX on 30th November’ 2008 of colour Pearl Silver with Chassis No.: 1223146, Engine No.: 3561093, Registration No. WB 24 K 2943, from your authorized dealer Mohan Motor Udyog. I met an accident with my car on 06.06.09; the car got damaged at left front position.

The car handed over to Maruti authorize service centre Mohan Motor Udyog, Kolkata on the same day. As per the Insurance (Bajaj), they gave clearance for the repairing work on 9th June’09. I have tried several occasions to contact the authorize representative Mr. Rajinder Singh of Mohan Motor Udyog Kolkata but in vain. He never showed gesture to lift the phone call.

Finally I had to go through via media to know the status of my car which was handed over to the said agency and could know that they will take another 10 days time(altogether it is more than 3 weeks time) to handover me the car even though it was a matter of a week job. It appears to me as a trouble which M/s Mohan Motor is creating with motivated way as I will have to pay the EMI without enjoying the car for June-09. I believe, somehow it is not matching with the reputation of your esteem organization.
In view of above, the matter is being put forwarded to you for a fruitful outcome and with a hope that the EMI for the said month with be paid by M/s Maruti Udyog Ltd.

You early action on the issue is highly appreciated.

Sincerely
Biswa Bandhu Dasgupta
[protected]
[protected]@rediffmail.com

Dear Sir,

I had bought an A-Star recently (WB 06A 3630) and just after 7months the brakes have packed up, i had sent it to Mohan Motors in Kolkata, they made it look like they have domne the job but they did nothing i.e. they did not change the master cylinder.

This is very unfair and if this issue is not sorted i will go to the media Telegraph and tell them this is the way consumers are treated.

Regards,

Razi khan

tumpa the girl from accessories department disturbed me to have sex with her...as she will fit accessories free to my car. she is minto park.maruti

SIR,
I have booked maruti swift from MOHAN MOTORS ( AJC BOSE ROAD branch) on 8.2.2010 by giving Rs-20, 000/-(chq no.-597319).Due to some personal reason(10-12 days later) i have cancelled it(booking) and told them to refund my money.After several request till date nearly one month passing out they are not refunding my money and now they are not responding my any request.Now i desperately need this money for my father`s treatment. I`m in trouble, please tell me sir what will i do now.

Mohan Motors Udyog - Kolkata is really a big cheater and we do not understand why Maruti Udyog is still with it, We had purchased a Swift Dezire from Mohan Motors recently and are regreting it.

Maruti Suzuki — service dissatisfaction

No washing No care No check Etc.

Tyre problem

Dear sir, I had purchased maruti suzuki swift desire before 6 month, tyre was misaligned, we have maruti service center but no action taken. Please do the needful. Sunil [protected]

Rto

12 may 2016 taking brezza zdi plus rto CG 22 G 8333 choice number registration is not completed. please do fast

I wish to inform you that I have purchased Maruti Zen Estilo vxi on June 21st 2009
The car was working well for one months.

Still now I not received my RC Book. I left the car for first service on 3rd week of july at ABT branch, Then second service in INDUS Motor – Kattupakkam.

It started giving problem during the second month of August 2009. The Car got puncher while driving in high ways & again it got within one week. While giving for puncher the service fellow has told the tyre has to change it got bubbles in three places.

In Second service I was very upset with the maruti service then taken the petrol as well as their no reply from the service person for the problem I’m facing (Tyre in bubbles)

We had a great fight with INDUS PEOPLE AND I SPOKEN TO THE SO MANY PERSON STILL NOW I’M NOT GETTING ANY REPLY.

SINCE THE CAR IS UNDER WARRANTY PERIOD, I gave the CAR for SERVICE ON 18/08/2009. They took the caR after regular check up for warranty and accepted the same

After a gap of ONE WEEK I enquired about my car TYRE for its readiness. They informed me they will check it out but still now no reply.

Since first week of June 2009, I am making frequent calls to INDUS about my cat. Till today (27.8.2009), they are not giving any proper reply about the readiness of the Car tyre.

Finally when I enquired on 26.8.2009 about the Car, they will get back to us within 10 minutes.

This kind of dillydallying is happening for the past couple of weeks.

In these circumstances, I do not know whom to enquire about my Car tyre – Either you or INDUS.

If this kind of reply is given to me for the repair of my car, which is under warranty when I gave it for repair, I have no alternative remedy except to approach the appropriate consumer forum for redressal of my grievance, in which case yourself and Indus will be held responsible for all the cost and consequences.

I request that I may be given a reply about the position of my immediately, since 2 weeks have already elapsed.


Yours faithfully
R. PRAKASH

I booked Dzire on 09th April in Cochin, and I was promised delivery in a month, now its 3 months already, and still I have no clue, when the car will be delivered, or will it be ever? I mean, I have written numerous mails to the customer service, called them up, talked with the dealer and what not. And nobody is better than a wet bird.
Ever since I bought an ambassador, after waiting period of 4 months, thats in 1986, never thought that this age would return.
Waiting... for 3 months (and more).. for a car??
I have been reading the number of complaints regarding the delivery of Maruti Dzire, and I believe there are more people complaining about Dzire than the actual number of customers.
I really have no clue, how this can happen to the biggest car company in the county, who have won so many accolades. Or maybe this is just the beginning of the end.
I have lost all hope on Maruti.
... an ex-loyalist

hello,
Ihad booked swift dzire car more than three months back at sai AUTOMOBILES Ernakulam Cochin, Kerala as the dealer assured the delievery of car with in three months. till now dealer is not sure about the delievery . now please tell me what should i do
to get my car
Thanking you
Paul Pulickal
[protected]

Hello,

I had booked SWIFT DEZIRE VDI car on 10th may 2008 more than seven months back at SITARAM MOTORS TUDA ROAD, PERINGAVU, TRICHUR, KERALA .As the dealer assured the car to be delievered with in three months.Till now dealer is not sure about the delievery, they do not respond properly.They make the fool with us and we didn't receive any interest which Maruti provided.So please respond me what should i do to get my car as soon as possible.

Thanking you,
Jackson.P.George.
[protected]

I had booked SWIFT DEZIRE VXI car on 5th Dec 2008.(Mandovi maruthi dealers, Mysore) .As the dealers executive assured the car to be delievered with in five months.i.e. Apr'09 .I had given 50, 000 Rs advance.Again asked in jan'09 ist week, they do not respond properly they are unable to tell the exact delivery date.After heavy fed up with dealers response i took back my advance on 12th jan'09.I thought to take the car in other towns.But i had seen this web site i shocked about the position of maruthi dealers.

i have booked car dzire VDi in the month of feb 09 but till date i did not get the car from BERKLEY AUTOMOBILES PANCHKULA

Maruti Swift Dzire — Delay in delievery

I booked Dzire on MAy 03, 2009 At Ghaziabad (Rohan Motors) and I was promised delivery in 2 months, now its 4-4.5 months already, and still I have no clue, when the car will be delivered, or will it be ever? I mean, I have written numerous mails to the customer service, called them up, talked with the dealer and what not. And nobody is better than a wet bird.

Waiting... for 4 months (and more).. for a car??

I have been reading the number of complaints regarding the delivery of Maruti Dzire, and I believe there are more people complaining about Dzire than the actual number of customers.

I really have no clue, how this can happen to the biggest car company in the county, who have won so many accolades. Or maybe this is just the beginning of the end.

I have lost all hope on Maruti.
... an ex-loyalist

I had booked SWIFT DZIRE VXI during June 2009. I was informed by Maruti that the car has been dispatched from maruti and would be delivered to me by the dealer Varun Motors at hyderabad on 19th August, 2009. On my regular follow ups, i was informed that the car is on its way. However, i was informed on 7th September, 2009, that the Car has been sold by the dealer to another customer who had paid a premium.

I approached another branch of varun Motors aty Hyderabad for the same car and was informed that there is a waiting period of 3 months. when i insisted on getting the car early, the dealer informed me that i could get the car in a week if i was willing to spend a premium of Rs 50, 000.

I donot understand that how come maruti is tolerating such corrupt practices by its dealer and allowing them to be their representative.

hi sir! i have booked a maruti swift dzire vxi white colour car. At the time of booking the showroom executive told that you will get your delivery on the duseera but now they are saying that your car has not came uptill now from factory and delying the delivery...so plz tell me that when we will get our delivery the booking is placed by the name Mr.Chandrakant Ragho Gaikwad

I BOOKED SWIFT DZIRE VXI MODEL AUZERA GRAY COLOUR AT KIRAN MOTORS BARODA ON
30/07/09. THERE COMMITMENT WAS TO GIVE DELIVERY WITHIN 12 WEEKS.STILL TODAY ON
25/10/09 THEY HAVE NOT GIVEN DELIVERY AND MORE EVER THEY ARE ASKING 6 MORE
WEEKS TO DELIVER THE CAR, HOW CAN PEOPLE PUT TRUST IN INDIAS LEADING COMPENY
OF PASSENGER CAR IN MARUTI SUZUKI. SINCE LAST 15 YEARS I WAS USING MARUTI SUZUKI MODELS, NOW MY TRUST HAVE BEEN DISAPPEARE IN THE SAME COMPENY.

RASIK PADODARA
BARODA
GUJARAT
INDIA.

I also am as I have booked Maruti Dzire ZDI on 04.08.2010 from Mark Vision Kolkata sub-dealer of Mohan Motor Udyog, but not delivered to me in spite of paying 4, 45250/- in the name of Sritikona Murmu, [protected]

Maruti Suzuki — Complaint of Dealer-Kiran Motor-Motera,Ahmedabd - Delay in Delivery - Ref No. 5911309848

Mail copy attached

Poor Reponse for Policy renewal

My Car Policy is getting expired on 19th March 2015. For the same I contacted to the Dealer My Car Pune but I got very poor response from their end.

Alto 800 lxi

Dear my vehicle alto 800 lxi,
all service done by ur athorize serice stations but there are some issue in this vehicle like poor average, and under body noise plz resolve

vehicle num:-UP34AB6214
NAME:-ANOOP KUMAR
Mob:-[protected], [protected]

hi,
MY NAME IS AKHILESH AND I BOOKED ALTO LXI FROM SHRUTI MOTORS PRITUM PURA SHOWROOM AND MY LOAN IS NOT APPROVED SO THAT MY BOOKING AMOUNT IS 5000 FROM CHQ PAYMENT FAVOURE IN SHRUTI MOTERS BUT SHRUTI MOTERS NOR RESPONDING TILL DATED AND NOT REFUND MY AMOUNT MR JAYANT AND MR VINODE TOLD ME YOUR BOOKING AMOUNT NOT REFUNDABALE SIR PLEASE GIVE ME SUGGATION AND WHOLE LIFE NOT PURCHAGE A MARUTI CAR SIR PLEASE HEALP ME

CON [protected]
AKHILESH

21/04/2009

Sir,

Sub : Complaint of “MARUTI SWIFT VDI”

Ref : Engine No.1153301 Chassis No. 379212
Colour - Pearl Arts.

Kindly refer the above. We introduce our self, we ie; Archana Industries, Kottayam are one of the dealer of “CUMMINS” India Ltd., & “BIRLA POWER Solutions” in Kerala. We are dealing smaller ratings of all kinds generating sets & are also doing services after sales.

On 19/11/2008 one of our partner named Mr.G.Satheesh bought one “ MARUTI SWIFT VDI ” (Diesel) Motor Car from Maruti’s dealer M/s. Popular Vehicles & Services Ltd., Kottayam [Invoice No.53395KRDCD9 dtd.19/11/2008]. Actually the vehicle is in warranty, but vehicle shows minor complaints right now it’s “A/c” is not working. Still the vehicle runs only 12, 545Kms., till date we follows company norms & as per company norms we are doing it’s services at the right time ie; changing it’s engine oil three times & also doing services 1st service at 1000Kms, 2nd service at 5000Kms & 3rd service at 10, 000Kms. Before buy the “SWIFT” car we are using an “TATA Motor’s Indica” car, but till the last sales which can not shows any complaint. In our experiment we compare “MARUTI SWIFT” with “TATA INDICA”, “Indica” is much better than “Swift”. So, how can we refer any other customer for buying “MARUTI SWIFT”.

Since 19th April, 2009 we found that our vehicle ie; Maruti Swift Air Conditioner is not working. After find out the said complaint we have approach ‘Maruti’s’ authorized service dealer ie; M/s.Popular Vehicles & Services Ltd., Kottayam, on 20/041/2009 for rectifying the said complaint. But till date they can not detect the complaint or rectify the same. For the past couple of days we are waiting for their response. If we inquire the current status of the said vehicle ‘Maruti’s’ authorized service officials say’s that tomorrow/day after tomorrow will rectify the said complaint. We inform the matter directly to the service manager & he say’s that at least ten to fifteen day’s for rectifying the same complaint. We buy the vehicle for our official/personal use not for popular show room purpose. In this circumstance we don’t like to corporate with you.

Hope you will take the matter seriously & expecting your earlier & valuable action.

Regards

G.Satheesh.
[protected]

Dear Sir,

First I would like to introduce myself; I am Kailash Mudliar working with well known electronic retail company as commercial head for m.p.

I have purchased Maruti omni one year back on 31.07.07 from your dealer Patel Motors and felt very proud to become a member of MARUTI FAMILY; now I am forced to make complaint, since I am not satisfied with the service provided by the Dealer in last one month; they are well in reminding to the customer for the due dates for servicing & insurance. But the service which they are providing is very pathetic.

Since my third servicing was due so I had given my vehicle to Patel motors on 26.07.08 for just routine servicing. When I had taken the delivery of the vehicle I noticed that the door of driver side is not locking properly which I informed to the dealer, to rectify the problem the dealer had sent there technician to my residence; he has bent the door with hands and informed me that the problem has been rectified and I also felt that time the door was looking properly, but when I went for drive I noticed that the problem is still there which once again I informed to the dealer.

Again on 13.08.08 when I had given vehicle for washing, I informed the service supervisor to check the problem, but when I went to service center in the evening to take the delivery of the vehicle I found that the problem was not rectified and even not attended, when I enquired with the service supervisor then only he called a mechanic to rectify the problem, immediately mechanic brought hammer and started hammering on small iron rod provided on body of the vehicle to look the door without observing what is the actual problem, PLEASE TELL ME CAN CUSTOMER WILL TOLERATE THIS, when he could not rectify the problem I had been told to take the vehicle to body shop.

When I refused to go to body shop alone, the service supervisor accompanied with me, again there also the person who was attending my vehicle started twisting / bending the door without observing the reason, when he was just trying all this I observed that the driver seat was getting jerks when the door is pushed to lock, this I have informed to the person and very surprised that driver seat was not properly fixed due to which the door was not getting properly locked. Since so many experiments have been made with the door still the door is not getting properly locked.

Further on 31.08.08 when I have inserted the key to start the vehicle, I shocked when I noticed that the battery was totally discharged, immediately I called the authorized Exide service center to check the battery and he informed me that the cell of the battery is totally dry and might not be recovered. I GOT SURPRISED HOW THE CELLS CAN BE DRY WHITHIN A MONTH AS THE LAST SERVICING WAS DONE ON 26.07.08., when I confirmed with the dealer whether they do the inspection of the battery in routine free service as per the free service book or not, he confirmed me that the same is being inspected and in the counter of the third service coupon it is marked as checked, when it is checked on 26.07.08 how it can be dry in 36 days.


DUE TO THE NEGLIGENCE OF THE DEALER THE BATTERY GOT DAMAGED AND COULD NOT BE RECOVERED EVEN AFTER 24 HOURS PUTTING IT ON PROPER CHARGING, IS THIS TYPE OF FREE SERVICE BEING PROVIDED BY MARUTI UDYOG LTD, CAN YOU TELL ME WHO WILL BEAR THE LOSS?

Now I have doubt whether the dealer has changed / filled or not the engine oil, Break oil, front wheel bush for which they have charged amount from me during the free service check up.

This I had informed on your help line[protected] on 31.08.08 itself but not received any response from Maruti Udyog ltd.

Since I am also from service company I know very well how important is single customer also & how we can satisfy the loyal customer.

Thanks,




Kailash Mudliar
Shri – Niwas
4 Ravindra Nagar
Indore
Mob.No. [protected]

Dear Sir,

I recently purchased a brand new Wagon R VXi from Navnit Motors, Thane-Maharashtra.

I went with the Sales Representative Mr Premnath Dalvi who took me to the Godown where my car was present.

While driving the car to my home itself Mr Premnath told me that there was some noise coming from the front-left of the car.I was told that the problem is minor and it will go away eventually as I use the car.

I told him that this is unacceptable and instead of bringing the car back to the shop, my car got delivered and I was told by Mr Premnath that he will let know of this problem in the showroom.


I later followed up with Mr Premnath and asked to arrange for the Car to be picked up and taken to their workshop for rectification of the problem BUT I was told a Driver could not be arranged.


Finally after frustration I took this matter to the higher ups from Navnit Motors. They then arranged for my car to be picked up on 7th Oct 2008.

They could reproduce the problem on the 7th of Oct 2008 but were not able to fix it on that day, as the problem was deep rooted.

Now they are trying to Fix the problem which should never have occured in the first place in a Brand New Car and I will end up getting a USED repaired car for the cost of a BRAND NEW ONE.

This shows how pathetically the delars operate.

I wish to lodge a complanit against Navnit Motors to have sold a Brand New Car which turned out to be Defective.

This goes on to show how poorly they inspect the Car prior to selling them to Customers.

I sincerely request you to take action against such dealers, so that no customer suffers who spends all his hard earned money on buying a car.


Thanks & Regards,
Vijay.

Dear Sir

my above mentioned car picked up by your company rep on 7th March 2009 at 10.30am as per instructions of Ms Manju, COMPETENT, GAZIPUR, Delhi, i was assured to get return the vechicle on same day but i never had any info till evening.I releasized at 6pm and tried to contact on the numbers but no reply, which has given at lot trouble to me, kindly look into the matter urgently.
regards
ashvanikumar, f-218 C, LAXMI NAGAR, DELHI 92
mob no [protected]

Complane for steeling of pen drive from my car Atlo lxi on 8th march 2009.

To.
Dr.K.Kumar.
The Advisor Engineer,
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.


Sir,
I, Amitava Sen, own a Maruti Swift Car Reg.No.MH31 2591.On our return journey from Hydrabad on 1st of May'08 at 9.55 am., we met with an accident near Nizamabad.As I was injured, I contacted Mr.Dinesh of Nagpur Maruti Show Room Seva Automobiles who had helped me purchase the vehicle. Mr.Dinesh immediately contacted Mr.Chandrakant of Priya servicing (Beside Tirumala Chitra Mandir), House No.1-9-826, Nizamabad-504001. Mr.Chandrakant rushed to the Hospital and helped us to get the best medical help available at Nizamabad. He also assured us that all formalities can be completed and the vehicle can be repaired at Nizamabad. We therefore completed the formalities with the local police and left the vehicle under the care of Mr.Chandrakant.

Now, 78 days after the incident, I am very apprehensive about the condition of my vehicle. After preliminary survey, I was told that the Engine was not damaged and that the Body Parts and Tyres were to be replaced. I now fail to understand as to why these minor repairs should take such a long time, i.e., more than 75 days. Is the car damaged more than the initial survey revealed? I have been using Maruti vehicles for the last 18 years and have full faith on the reputation and honesty of the company. I am also highly appreciative of the help extended by Mr.Chandrakant of the authorized Maruti Service Station to me during my accident.

But now I, hereby request you to kindly look into the matter at the earliest and help me by deputing a person who will inspect the car and give an official statement about the parts to be replaced, repair work done and the expenses incurred as on date. I do not have any written statement about the steps taken. I have been patiently waiting for the last 75 days in spite of having to pay heavily for conveyance not to mention the inconvenience. I will be grateful to receive a reply from your office at the earliest. I hope you will look into the matter in the interest of your customer and goodwill of the company.

Thanking you in anticipation,


AMITAVA SEN

80, SADIKABAD
NAGPUR-440030
PH.NO:[protected]
Mobile:[protected]

To.
The Chief General Manager (Service),
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.


Sir,
I, Amitava Sen, own a Maruti Swift Car Reg.No.MH31 2591.On our return journey from Hydrabad on 1st of May'08 at 9.55 am., we met with an accident near Nizamabad. As I was injured, I contacted Mr.Dinesh of Nagpur Maruti Show Room Seva Automobiles who had helped me purchase the vehicle. Mr.Dinesh immediately contacted Mr.Chandrakant of Priya servicing (Beside Tirumala Chitra Mandir), House No. 1-9-826, Nizamabad-504001. Mr.Chandrakant rushed to the Hospital and helped us to get the best medical help available at Nizamabad. He also assured us that all formalities can be completed and the vehicle can be repaired at Nizamabad. We therefore completed the formalities with the local police and left the vehicle under the care of Mr.Chandrakant.

Now, 78 days after the incident, I am very apprehensive about the condition of my vehicle. After preliminary survey, I was told that the Engine was not damaged and that the Body Parts and Tyres were to be replaced. I now fail to understand as to why these minor repairs should take such a long time, i.e., more than 75 days. Is the car damaged more than the initial survey revealed? I have been using Maruti vehicles for the last 18 years and have full faith on the reputation and honesty of the company. I am also highly appreciative of the help extended by Mr.Chandrakant of the authorized Maruti Service Station to me during my accident.

But now I, hereby request you to kindly look into the matter at the earliest and help me by deputing a person who will inspect the car and give an official statement about the parts to be replaced, repair work done and the expenses incurred as on date. I do not have any written statement about the steps taken. I have been patiently waiting for the last 75 days in spite of having to pay heavily for conveyance not to mention the inconvenience. I will be grateful to receive a reply from your office at the earliest. I hope you will look into the matter in the interest of your customer and goodwill of the company.

Thanking you in anticipation,


AMITAVA SEN

80, SADIKABAD
NAGPUR-440030
PH.NO:[protected]
Mobile:[protected]

To.
The Chief General Manager (Service),
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.
SIR, I, MOHAN, owned a maruthi wagonr lxi REGNO:KL-04/X-7498 met with an accident at edapally going towards guruvayoor, a ford fiesta hits on my cars front door and totaly that side gets damaged and moved to nearer popular(elamakkara) and mr.jojin assured me that, he will solved all problem as a honety and trusty maruthi employee but, now the corresponding side gets corroded and leakaged in rainy now i payed RS.30000 for this but, still it remaining.So could you pls help me and till i have a belief that the higher authority has a good response to your own coustmers, hoping your good response without any delay, pls...

Dear Sir,
I booked a SWift VDI on 15.20.2009 by paying Rs.20000/- at Rohan motors Gretaer noida and they commited delivery time of 2 months. During the time of booking they volunteerly took the responsibility of arragning the loan. I submitted all the documents on March 1st week 2009. I was following up with them at regular intervals. i always get feedback from Rohan motors was the work of loan is on process. But suddenly on 13.04.2009 they told me that my loan didnt get approved.It is purely of their lethargic working style. Then i involved personally in the loan process and the it is in the finishing stage. During this time I recieved a call from Rohan motors forcing me to purchase a car fitted with accessories worth Rs.18000 and if iam not interested in that they asked me to wait for another 2 months. Then i met the V.P of rohan motors. He advised me to pay some more money so that they can block the vechile in my name. I payed Rs.80000 more on 21.04.2009 & Rs.100000 more on 25.04.2009. But today i recieved a call from one of their sales manager who misbehaved with me and threatened me to take my money back. He also stated that they dont want to sell the car to me. I am well aware that Maruti Suzuki had grown up to this level by only giving a satisfactory service to its customers. I am higly disappointed by the behavior of Rohan Motors. This incident has made me drop the idea of buying any Maruti product in my life. I kinldy request you look into it seriously and help me to get the car.

Regards,
Balamurali.G
Mobile : [protected].

Suzuki SX4 HB

i went to suzuki saudi show room in Saudi Arabia (Riyadh) at Khurais Road and would like to share my experience.

i want to buy this SX4 HB but i have received 4 quotation under the same roof and thw same showroom, so i really disapointed and just because of it i gonna cancel my plan as their sales and customer service is very bad.

i have received quotation from Sales Manager, Showroom Manager, Sales Supervisor.


1st time offer: 48000 SR (for both hb and sedan) from Showroom Manager - Mr. Jalal
2nd time 46500 SR HB - Show Room sales supervisor
3rd Time 54000 SR - 58000 SR for Sedan - sales manager (Jordanian Guy)
4th Time: 48500 SR HB (Mr. Jalal Assistant)

See the Sales Team cooperation with customers, they are not well trained and concerned only with their commission not sales at all.



Best Regards,

Kashan Rizvi

[protected]

sir,
i bought maruti swift VXI...
1st of all we have ordered maruti swift ZXI.. in white colour.. they told us within 15 days we will get our car.. when the advance money was deposited they told us that the top model will take 6 month to reach here... so we have to change the model from top ZXI to VXI... after 2 month.. they told us that white colour car they cant provide... so we have to buy other colour... the gift witha tha car was also not given to us ... now 15 days gone we bought our car...
the car was delivered to us very late...the formalities were fulfilled by us.. each n every document was given to them ... but when the car was standing at the show room they showed a problem... in case of getting loan...
the document was given to them before 2 month they dint do any thing, every thing was done by us... in the 1st visit they told every thing will done by them... we have to just submit documents only n give the advance payment..
they offer the public that they will arrange the car within 15 -- 45 days..
but every thing was fake.. they only say like that..
sir ur gud company is loosing the reputation here in ANDAMAN NICOBAR ISLANDS..
the... sales executive here... they don't know any thing about marketing...
not a single customer here in this island is satisfy with there service...
so, i request u to take a strong action other wise the company will loose all the customer...
hope fully u will respond in this case...
as soon as possible...
our contact no. is:- [protected]