Maruti Suzuki India Complaints & Reviews

Dear Sir,

I had some what similar experience with Maruti's dealer - M/S Ratan Motors at Govandi in Mumbai. I had Maruti Zen car. Ratan Motors spoiled the anti-cop device while repairing the door (all four motors on four doors) and I was sent from pillars to post to get the isue addressed. Finaly i had to shell out good amount for puting it back. On second incedent, while I surrendered my car for servicing as it was perfectaly all right, I was informed by Ratan motors that Fuel pump had developed defect and car can not be driven out without replacing it??

Dealers study the car repairs history and try to make fast buck by fooling the unsuspecting customers. One needs to be alter and carefull with the guys.

Regards,

D.L.Rambhia

Yes I agree, the service centre in Malad is working in very poor manner, I have been a big admirer of Maruti cars the main reason was there sheer service. but now the thing are changing. In today's market with many new companies in market .. and maruti system has become like Government employee ..
My wife also have been cheated by the spectra malad service rep. all complaints has gone in vain .

Suggest pls look for other options

I agree. Of late they have become very irresponsible nad casuyal in their attitude wgich required to be corrected failing which it will bring a bad name not only to them but also MARUTI.recently I have given my Baleno car for some repair work and mailly there was leakager problem plus some worik related to insurance claim on Aug 14, 2010 nad it was given to me after two weeks on Auf 26, 2010 . The bill was around rs.26000/- and car was given after two weeks without attending the leakage problem and I was told the problem was attended. The car was filled with water on the same night and I have to give the car on very next day fior trhe same complaint. It was again ciollected after 3 days butv he it ewas noticed the rubber bidding where new glass was fitted was not done properly and the electronioc key for central locking not working. I took the car back on the same day but I was told rubber bidding was not available and nippon person will come and attend to the central locking key problem. i ma calling every day but no one came.
Kumar

Maruti Udyog Limited — Terrible Repair and Service by Authorised Maruti dealership

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

July 16, 2008

Subject: Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. We purchased on April 9, 2007, a vehicle of type Swift/Diesel/VDI of colour B. Red, from your authorized dealer Mohan Motor Udyog. The car was handed over for repairs to Mohan Motor Udyog on date 23/7/2007. This workshop is situated in an area without proper roads where even perfect cars would be damaged. I fail to understand why an auto workshop should be allowed in this area by Maruti. After facing several delays and going through a lot of harassment over a period of about 6 months, we were finally told by their technicians – Feroze and the workshop manager, Biplab Roy, that the car was ready. They had raised a very high bill of Rs. 93137/-. At the workshop, we found that the car had not been repaired completely and there was a sound from the injector. We were finally able to pick up the car a week later, the week of 21st January, 2008.

On July 6, 2008, the car got overheated and the coolant tank became empty just a day after refilling. We sent the car to Mohan Motor Udyog for repairs. On being informed by Mohan Motor that the car was ready to be picked up, our representative went to pick up the car on July 16, 2008, but found that the car is not taking start, and releasing a lot of smoke. The car is not in driving condition. Instead of fixing the problem, Mohan Motor had done servicing of the car. Overall, Mohan Motor has been highly negligent and given very poor customer service, and a bad name to your group.

Such quality of service is highly unexpected, especially from a reputed company like Maruti. Our group of companies has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

Compelled by your actions, we are pursuing this case in Consumer Court and other forums.

Anti-consumer practices by Maruti through authorised dealer: Mohan Motor Udyog, Kolkata
To,
The Chief General Manager (Service )
MARUTI UDYOG LIMITED
11th Floor, 25 Jeevan Prakash, Kasturba Gandhi Marg
New Delhi-110001
November 1, 2008

Subject: Malafide and anti consumer practices by Maruti Suzuki at its represented dealer Mohan Motor Udyog, Kolkata

Dear Sir,

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been painful and appalling. We purchased, a vehicle of type Esteem VXI of colour Black with License plate WB 02 W 0248, from your authorized dealer Mohan Motor Udyog.
The car was from the very begening was giving trouble and the same was handed over for rung and repairs to Mohan Motor Udyog on date 10/10/2008.
In fact we have four numbers of other MARUTI cars of differrent make/ model purchased from Mohan Motors Udyog, which are serviced at this workshop. And we are sorry to say that this workshop is situated in an area without proper roads and connectivity to reach. Even going by cars would be risky. We fail to understand why an auto workshop should be allowed in this area by Maruti.
After facing several delays on one or the other pretext by the Works Manager, and going through a lot of harassment over a period of 20days, we were finally told by the technicians (Mr Singh) and the workshop manager, that the car was ready. On reaching the workshop on 1st November 2008, we found that the colour of the car is differrent from what we advised, moreover there were plenty of jobs / repairs which were pending. After waiting for long 4 hours, we were told by the manager that we need to come some other day to take our vehicle and that they will not change the colour also, because they are liking the colour of the car.
With distress and after wasting 4 hrs of valuable time, our official left the workshop.

Mohan Motor has been highly negligent and given very poor customer service, and a bad name to the Maruti Group. Such quality of service is highly unexpected, especially from a reputed company like Maruti.
Our group of companies and associated organisations has favoured Maruti cars since its beginning but with these developments, we have lost total confidence.

We request you to kindly intervene the matter to avoid any further complications.

Yours Sincerely,

i have recently bought a wagon r from mohan motors kolkata, with the main odd in favour of maruti for its after sales service and maintenance. they ask for a feedback form within a week in which i gave them high rating. but two months on, i find little details which disillusion me. now going through these mails and complaints, i do feel i made a big mistake in settling on maruti and mohan's.

I shall be grateful to you if you kindly inform me what is the chassis number of the maruti car (1994)
having engine number F8B IN 1024367. Is it SB-308-IN-675810 or SB-308-IN-675860 ?

I agree with compliat.

I had purchased a maruti zen estilo Lx from Anand Motor Agencies Ltd., Lucknow. Agencies not co-operate me . There are so many query my side but not attended still.my Auto Card not provided still

Hi,

I have got a Zen 2001 from Mohan Motors Dhapa Kolkata near EM Bypass and they have completely cheated me. They have tempered with the meter and given me a faulty car.
Mr. Abhijit and Mr. Samrat have completely cheated us.

CURRICULUM VITAE

135/13 CARRY ROAD
P.O.-SANTRAGACHI
HOWRAH-7111 04.
Email :[protected]@yahoo.com
PRASENJIT MAHATA. (PH:[protected]

Objective :
* To grow with the organization.
* To promote the organization & serve the organization to the best of my ability.

Educational Qualification :
EXAMINATION BOARD SUBJECTS
MADHYAMIK W.B.B.S.E.
BENGAL, ENGLISH, MATHEMATICS, LIFE SCIENCE, PHYSICAL SCIENCE, HISTORY, GEOGRAPHY, ETC.
HIGHER SECONDARY W.B.C.H.S.E
BENGALI, ENGLISH, PHYSICS, CHEMISTRY, CIVIL, ETC.
B.SC. (FIRST YEAR) UNIVERSITY OF
CALCUTTA MATHEMATICS, CHEMISTRY, ENGLISH, PHYSICS, ETC, ETC.

Computer Proficiency :
1) Proficiency in Tally, Linux, Windows, Dos, F.A., Citrix, SAP, Fox Pro, Internet.
2) Now working with Tally & SAP (Online).
3) Logistics Working.










Experience :
S.R.INTERNATIONAL.(I have worked 4 years)

Job Responsibility:
1. Monthly closing through Export-Import Package system.
2. Preparing MIS reports, Invoicing..
Experience :
P.V.T.(Marketing) Pvt. Ltd.: Since 3 years Godown Accountant.

Job Responsibility:
1. Weekly & Monthly closing through "CITRIX" & "TALLY 9" System.
2. Monthly closing through Company Package system.
3. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
4. Invoicing & Scrutinizing before dispatch.
5. Preparing MIS reports, schedules & provided all information to the management in time which
includes Debtors aging, Creditors aging, Customer wise profitability.
6. Physical verification of stock at Godown on qtr. Basis.
7. Maintenance of leave record & providing input for salary.
Experience :
Wrigley India Pvt. Ltd.: Since 3 years Commercial Assistant.

Job Responsibility:
1. Weekly & Monthly closing through Company Package system (SAP).
2. Update sales figure to Regional Sales Manager to reach at per Sales monthly target.
3. Preparing MIS reports, Invoicing, & provided all information to the management in time.
4. Physical verification of stock at Godown on qtr. Basis.

Personal Details :

FATHER'S NAME Sri Somnath Mahata.
DATE OF BIRTH 28 th February, 1976.
MARRITAL STATUS Married.

EXPECTED SALARY : As per your norms.

I HEREBY DECLARE THAT THE ABOVE FURNISH INFORMATION ARE TRUE IN MY BELIEF & KNOWLEDGE.


………………………..
PRASENJIT MAHATA

To, Dt- 19/09/2009
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

Dear Sir,
Sub:- Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata

Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. I have purchased a vehicle of type Maruti Alto LX on 30th November’ 2008 of colour Pearl Silver with Chassis No.: 1223146, Engine No.: 3561093, Registration No. WB 24 K 2943, from your authorized dealer Mohan Motor Udyog. I met an accident with my car on 06.06.09; the car got damaged at left front position.

The car handed over to Maruti authorize service centre Mohan Motor Udyog, Kolkata on the same day. As per the Insurance (Bajaj), they gave clearance for the repairing work on 9th June’09. I have tried several occasions to contact the authorize representative Mr. Rajinder Singh of Mohan Motor Udyog Kolkata but in vain. He never showed gesture to lift the phone call.

Finally I had to go through via media to know the status of my car which was handed over to the said agency and could know that they will take another 10 days time(altogether it is more than 3 weeks time) to handover me the car even though it was a matter of a week job. It appears to me as a trouble which M/s Mohan Motor is creating with motivated way as I will have to pay the EMI without enjoying the car for June-09. I believe, somehow it is not matching with the reputation of your esteem organization.
In view of above, the matter is being put forwarded to you for a fruitful outcome and with a hope that the EMI for the said month with be paid by M/s Maruti Udyog Ltd.

You early action on the issue is highly appreciated.

Sincerely
Biswa Bandhu Dasgupta
[protected]
[protected]@rediffmail.com

Dear Sir,

I had bought an A-Star recently (WB 06A 3630) and just after 7months the brakes have packed up, i had sent it to Mohan Motors in Kolkata, they made it look like they have domne the job but they did nothing i.e. they did not change the master cylinder.

This is very unfair and if this issue is not sorted i will go to the media Telegraph and tell them this is the way consumers are treated.

Regards,

Razi khan

tumpa the girl from accessories department disturbed me to have sex with her...as she will fit accessories free to my car. she is minto park.maruti

SIR,
I have booked maruti swift from MOHAN MOTORS ( AJC BOSE ROAD branch) on 8.2.2010 by giving Rs-20, 000/-(chq no.-597319).Due to some personal reason(10-12 days later) i have cancelled it(booking) and told them to refund my money.After several request till date nearly one month passing out they are not refunding my money and now they are not responding my any request.Now i desperately need this money for my father`s treatment. I`m in trouble, please tell me sir what will i do now.

Mohan Motors Udyog - Kolkata is really a big cheater and we do not understand why Maruti Udyog is still with it, We had purchased a Swift Dezire from Mohan Motors recently and are regreting it.

Maruti Suzuki — service dissatisfaction

No washing No care No check Etc.

Tyre problem

Dear sir, I had purchased maruti suzuki swift desire before 6 month, tyre was misaligned, we have maruti service center but no action taken. Please do the needful. Sunil [protected]

Rto

12 may 2016 taking brezza zdi plus rto CG 22 G 8333 choice number registration is not completed. please do fast

I wish to inform you that I have purchased Maruti Zen Estilo vxi on June 21st 2009
The car was working well for one months.

Still now I not received my RC Book. I left the car for first service on 3rd week of july at ABT branch, Then second service in INDUS Motor – Kattupakkam.

It started giving problem during the second month of August 2009. The Car got puncher while driving in high ways & again it got within one week. While giving for puncher the service fellow has told the tyre has to change it got bubbles in three places.

In Second service I was very upset with the maruti service then taken the petrol as well as their no reply from the service person for the problem I’m facing (Tyre in bubbles)

We had a great fight with INDUS PEOPLE AND I SPOKEN TO THE SO MANY PERSON STILL NOW I’M NOT GETTING ANY REPLY.

SINCE THE CAR IS UNDER WARRANTY PERIOD, I gave the CAR for SERVICE ON 18/08/2009. They took the caR after regular check up for warranty and accepted the same

After a gap of ONE WEEK I enquired about my car TYRE for its readiness. They informed me they will check it out but still now no reply.

Since first week of June 2009, I am making frequent calls to INDUS about my cat. Till today (27.8.2009), they are not giving any proper reply about the readiness of the Car tyre.

Finally when I enquired on 26.8.2009 about the Car, they will get back to us within 10 minutes.

This kind of dillydallying is happening for the past couple of weeks.

In these circumstances, I do not know whom to enquire about my Car tyre – Either you or INDUS.

If this kind of reply is given to me for the repair of my car, which is under warranty when I gave it for repair, I have no alternative remedy except to approach the appropriate consumer forum for redressal of my grievance, in which case yourself and Indus will be held responsible for all the cost and consequences.

I request that I may be given a reply about the position of my immediately, since 2 weeks have already elapsed.


Yours faithfully
R. PRAKASH

I booked Dzire on 09th April in Cochin, and I was promised delivery in a month, now its 3 months already, and still I have no clue, when the car will be delivered, or will it be ever? I mean, I have written numerous mails to the customer service, called them up, talked with the dealer and what not. And nobody is better than a wet bird.
Ever since I bought an ambassador, after waiting period of 4 months, thats in 1986, never thought that this age would return.
Waiting... for 3 months (and more).. for a car??
I have been reading the number of complaints regarding the delivery of Maruti Dzire, and I believe there are more people complaining about Dzire than the actual number of customers.
I really have no clue, how this can happen to the biggest car company in the county, who have won so many accolades. Or maybe this is just the beginning of the end.
I have lost all hope on Maruti.
... an ex-loyalist

hello,
Ihad booked swift dzire car more than three months back at sai AUTOMOBILES Ernakulam Cochin, Kerala as the dealer assured the delievery of car with in three months. till now dealer is not sure about the delievery . now please tell me what should i do
to get my car
Thanking you
Paul Pulickal
[protected]

Hello,

I had booked SWIFT DEZIRE VDI car on 10th may 2008 more than seven months back at SITARAM MOTORS TUDA ROAD, PERINGAVU, TRICHUR, KERALA .As the dealer assured the car to be delievered with in three months.Till now dealer is not sure about the delievery, they do not respond properly.They make the fool with us and we didn't receive any interest which Maruti provided.So please respond me what should i do to get my car as soon as possible.

Thanking you,
Jackson.P.George.
[protected]

I had booked SWIFT DEZIRE VXI car on 5th Dec 2008.(Mandovi maruthi dealers, Mysore) .As the dealers executive assured the car to be delievered with in five months.i.e. Apr'09 .I had given 50, 000 Rs advance.Again asked in jan'09 ist week, they do not respond properly they are unable to tell the exact delivery date.After heavy fed up with dealers response i took back my advance on 12th jan'09.I thought to take the car in other towns.But i had seen this web site i shocked about the position of maruthi dealers.

i have booked car dzire VDi in the month of feb 09 but till date i did not get the car from BERKLEY AUTOMOBILES PANCHKULA

Maruti Swift Dzire — Delay in delievery

I booked Dzire on MAy 03, 2009 At Ghaziabad (Rohan Motors) and I was promised delivery in 2 months, now its 4-4.5 months already, and still I have no clue, when the car will be delivered, or will it be ever? I mean, I have written numerous mails to the customer service, called them up, talked with the dealer and what not. And nobody is better than a wet bird.

Waiting... for 4 months (and more).. for a car??

I have been reading the number of complaints regarding the delivery of Maruti Dzire, and I believe there are more people complaining about Dzire than the actual number of customers.

I really have no clue, how this can happen to the biggest car company in the county, who have won so many accolades. Or maybe this is just the beginning of the end.

I have lost all hope on Maruti.
... an ex-loyalist

I had booked SWIFT DZIRE VXI during June 2009. I was informed by Maruti that the car has been dispatched from maruti and would be delivered to me by the dealer Varun Motors at hyderabad on 19th August, 2009. On my regular follow ups, i was informed that the car is on its way. However, i was informed on 7th September, 2009, that the Car has been sold by the dealer to another customer who had paid a premium.

I approached another branch of varun Motors aty Hyderabad for the same car and was informed that there is a waiting period of 3 months. when i insisted on getting the car early, the dealer informed me that i could get the car in a week if i was willing to spend a premium of Rs 50, 000.

I donot understand that how come maruti is tolerating such corrupt practices by its dealer and allowing them to be their representative.

hi sir! i have booked a maruti swift dzire vxi white colour car. At the time of booking the showroom executive told that you will get your delivery on the duseera but now they are saying that your car has not came uptill now from factory and delying the delivery...so plz tell me that when we will get our delivery the booking is placed by the name Mr.Chandrakant Ragho Gaikwad

I BOOKED SWIFT DZIRE VXI MODEL AUZERA GRAY COLOUR AT KIRAN MOTORS BARODA ON
30/07/09. THERE COMMITMENT WAS TO GIVE DELIVERY WITHIN 12 WEEKS.STILL TODAY ON
25/10/09 THEY HAVE NOT GIVEN DELIVERY AND MORE EVER THEY ARE ASKING 6 MORE
WEEKS TO DELIVER THE CAR, HOW CAN PEOPLE PUT TRUST IN INDIAS LEADING COMPENY
OF PASSENGER CAR IN MARUTI SUZUKI. SINCE LAST 15 YEARS I WAS USING MARUTI SUZUKI MODELS, NOW MY TRUST HAVE BEEN DISAPPEARE IN THE SAME COMPENY.

RASIK PADODARA
BARODA
GUJARAT
INDIA.

I also am as I have booked Maruti Dzire ZDI on 04.08.2010 from Mark Vision Kolkata sub-dealer of Mohan Motor Udyog, but not delivered to me in spite of paying 4, 45250/- in the name of Sritikona Murmu, [protected]

Maruti Suzuki — Complaint of Dealer-Kiran Motor-Motera,Ahmedabd - Delay in Delivery - Ref No. 5911309848

Mail copy attached

Poor Reponse for Policy renewal

My Car Policy is getting expired on 19th March 2015. For the same I contacted to the Dealer My Car Pune but I got very poor response from their end.

Alto 800 lxi

Dear my vehicle alto 800 lxi,
all service done by ur athorize serice stations but there are some issue in this vehicle like poor average, and under body noise plz resolve

vehicle num:-UP34AB6214
NAME:-ANOOP KUMAR
Mob:-[protected], [protected]

hi,
MY NAME IS AKHILESH AND I BOOKED ALTO LXI FROM SHRUTI MOTORS PRITUM PURA SHOWROOM AND MY LOAN IS NOT APPROVED SO THAT MY BOOKING AMOUNT IS 5000 FROM CHQ PAYMENT FAVOURE IN SHRUTI MOTERS BUT SHRUTI MOTERS NOR RESPONDING TILL DATED AND NOT REFUND MY AMOUNT MR JAYANT AND MR VINODE TOLD ME YOUR BOOKING AMOUNT NOT REFUNDABALE SIR PLEASE GIVE ME SUGGATION AND WHOLE LIFE NOT PURCHAGE A MARUTI CAR SIR PLEASE HEALP ME

CON [protected]
AKHILESH

21/04/2009

Sir,

Sub : Complaint of “MARUTI SWIFT VDI”

Ref : Engine No.1153301 Chassis No. 379212
Colour - Pearl Arts.

Kindly refer the above. We introduce our self, we ie; Archana Industries, Kottayam are one of the dealer of “CUMMINS” India Ltd., & “BIRLA POWER Solutions” in Kerala. We are dealing smaller ratings of all kinds generating sets & are also doing services after sales.

On 19/11/2008 one of our partner named Mr.G.Satheesh bought one “ MARUTI SWIFT VDI ” (Diesel) Motor Car from Maruti’s dealer M/s. Popular Vehicles & Services Ltd., Kottayam [Invoice No.53395KRDCD9 dtd.19/11/2008]. Actually the vehicle is in warranty, but vehicle shows minor complaints right now it’s “A/c” is not working. Still the vehicle runs only 12, 545Kms., till date we follows company norms & as per company norms we are doing it’s services at the right time ie; changing it’s engine oil three times & also doing services 1st service at 1000Kms, 2nd service at 5000Kms & 3rd service at 10, 000Kms. Before buy the “SWIFT” car we are using an “TATA Motor’s Indica” car, but till the last sales which can not shows any complaint. In our experiment we compare “MARUTI SWIFT” with “TATA INDICA”, “Indica” is much better than “Swift”. So, how can we refer any other customer for buying “MARUTI SWIFT”.

Since 19th April, 2009 we found that our vehicle ie; Maruti Swift Air Conditioner is not working. After find out the said complaint we have approach ‘Maruti’s’ authorized service dealer ie; M/s.Popular Vehicles & Services Ltd., Kottayam, on 20/041/2009 for rectifying the said complaint. But till date they can not detect the complaint or rectify the same. For the past couple of days we are waiting for their response. If we inquire the current status of the said vehicle ‘Maruti’s’ authorized service officials say’s that tomorrow/day after tomorrow will rectify the said complaint. We inform the matter directly to the service manager & he say’s that at least ten to fifteen day’s for rectifying the same complaint. We buy the vehicle for our official/personal use not for popular show room purpose. In this circumstance we don’t like to corporate with you.

Hope you will take the matter seriously & expecting your earlier & valuable action.

Regards

G.Satheesh.
[protected]

Dear Sir,

First I would like to introduce myself; I am Kailash Mudliar working with well known electronic retail company as commercial head for m.p.

I have purchased Maruti omni one year back on 31.07.07 from your dealer Patel Motors and felt very proud to become a member of MARUTI FAMILY; now I am forced to make complaint, since I am not satisfied with the service provided by the Dealer in last one month; they are well in reminding to the customer for the due dates for servicing & insurance. But the service which they are providing is very pathetic.

Since my third servicing was due so I had given my vehicle to Patel motors on 26.07.08 for just routine servicing. When I had taken the delivery of the vehicle I noticed that the door of driver side is not locking properly which I informed to the dealer, to rectify the problem the dealer had sent there technician to my residence; he has bent the door with hands and informed me that the problem has been rectified and I also felt that time the door was looking properly, but when I went for drive I noticed that the problem is still there which once again I informed to the dealer.

Again on 13.08.08 when I had given vehicle for washing, I informed the service supervisor to check the problem, but when I went to service center in the evening to take the delivery of the vehicle I found that the problem was not rectified and even not attended, when I enquired with the service supervisor then only he called a mechanic to rectify the problem, immediately mechanic brought hammer and started hammering on small iron rod provided on body of the vehicle to look the door without observing what is the actual problem, PLEASE TELL ME CAN CUSTOMER WILL TOLERATE THIS, when he could not rectify the problem I had been told to take the vehicle to body shop.

When I refused to go to body shop alone, the service supervisor accompanied with me, again there also the person who was attending my vehicle started twisting / bending the door without observing the reason, when he was just trying all this I observed that the driver seat was getting jerks when the door is pushed to lock, this I have informed to the person and very surprised that driver seat was not properly fixed due to which the door was not getting properly locked. Since so many experiments have been made with the door still the door is not getting properly locked.

Further on 31.08.08 when I have inserted the key to start the vehicle, I shocked when I noticed that the battery was totally discharged, immediately I called the authorized Exide service center to check the battery and he informed me that the cell of the battery is totally dry and might not be recovered. I GOT SURPRISED HOW THE CELLS CAN BE DRY WHITHIN A MONTH AS THE LAST SERVICING WAS DONE ON 26.07.08., when I confirmed with the dealer whether they do the inspection of the battery in routine free service as per the free service book or not, he confirmed me that the same is being inspected and in the counter of the third service coupon it is marked as checked, when it is checked on 26.07.08 how it can be dry in 36 days.


DUE TO THE NEGLIGENCE OF THE DEALER THE BATTERY GOT DAMAGED AND COULD NOT BE RECOVERED EVEN AFTER 24 HOURS PUTTING IT ON PROPER CHARGING, IS THIS TYPE OF FREE SERVICE BEING PROVIDED BY MARUTI UDYOG LTD, CAN YOU TELL ME WHO WILL BEAR THE LOSS?

Now I have doubt whether the dealer has changed / filled or not the engine oil, Break oil, front wheel bush for which they have charged amount from me during the free service check up.

This I had informed on your help line[protected] on 31.08.08 itself but not received any response from Maruti Udyog ltd.

Since I am also from service company I know very well how important is single customer also & how we can satisfy the loyal customer.

Thanks,




Kailash Mudliar
Shri – Niwas
4 Ravindra Nagar
Indore
Mob.No. [protected]

Dear Sir,

I recently purchased a brand new Wagon R VXi from Navnit Motors, Thane-Maharashtra.

I went with the Sales Representative Mr Premnath Dalvi who took me to the Godown where my car was present.

While driving the car to my home itself Mr Premnath told me that there was some noise coming from the front-left of the car.I was told that the problem is minor and it will go away eventually as I use the car.

I told him that this is unacceptable and instead of bringing the car back to the shop, my car got delivered and I was told by Mr Premnath that he will let know of this problem in the showroom.


I later followed up with Mr Premnath and asked to arrange for the Car to be picked up and taken to their workshop for rectification of the problem BUT I was told a Driver could not be arranged.


Finally after frustration I took this matter to the higher ups from Navnit Motors. They then arranged for my car to be picked up on 7th Oct 2008.

They could reproduce the problem on the 7th of Oct 2008 but were not able to fix it on that day, as the problem was deep rooted.

Now they are trying to Fix the problem which should never have occured in the first place in a Brand New Car and I will end up getting a USED repaired car for the cost of a BRAND NEW ONE.

This shows how pathetically the delars operate.

I wish to lodge a complanit against Navnit Motors to have sold a Brand New Car which turned out to be Defective.

This goes on to show how poorly they inspect the Car prior to selling them to Customers.

I sincerely request you to take action against such dealers, so that no customer suffers who spends all his hard earned money on buying a car.


Thanks & Regards,
Vijay.

Dear Sir

my above mentioned car picked up by your company rep on 7th March 2009 at 10.30am as per instructions of Ms Manju, COMPETENT, GAZIPUR, Delhi, i was assured to get return the vechicle on same day but i never had any info till evening.I releasized at 6pm and tried to contact on the numbers but no reply, which has given at lot trouble to me, kindly look into the matter urgently.
regards
ashvanikumar, f-218 C, LAXMI NAGAR, DELHI 92
mob no [protected]

Complane for steeling of pen drive from my car Atlo lxi on 8th march 2009.

To.
Dr.K.Kumar.
The Advisor Engineer,
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.


Sir,
I, Amitava Sen, own a Maruti Swift Car Reg.No.MH31 2591.On our return journey from Hydrabad on 1st of May'08 at 9.55 am., we met with an accident near Nizamabad.As I was injured, I contacted Mr.Dinesh of Nagpur Maruti Show Room Seva Automobiles who had helped me purchase the vehicle. Mr.Dinesh immediately contacted Mr.Chandrakant of Priya servicing (Beside Tirumala Chitra Mandir), House No.1-9-826, Nizamabad-504001. Mr.Chandrakant rushed to the Hospital and helped us to get the best medical help available at Nizamabad. He also assured us that all formalities can be completed and the vehicle can be repaired at Nizamabad. We therefore completed the formalities with the local police and left the vehicle under the care of Mr.Chandrakant.

Now, 78 days after the incident, I am very apprehensive about the condition of my vehicle. After preliminary survey, I was told that the Engine was not damaged and that the Body Parts and Tyres were to be replaced. I now fail to understand as to why these minor repairs should take such a long time, i.e., more than 75 days. Is the car damaged more than the initial survey revealed? I have been using Maruti vehicles for the last 18 years and have full faith on the reputation and honesty of the company. I am also highly appreciative of the help extended by Mr.Chandrakant of the authorized Maruti Service Station to me during my accident.

But now I, hereby request you to kindly look into the matter at the earliest and help me by deputing a person who will inspect the car and give an official statement about the parts to be replaced, repair work done and the expenses incurred as on date. I do not have any written statement about the steps taken. I have been patiently waiting for the last 75 days in spite of having to pay heavily for conveyance not to mention the inconvenience. I will be grateful to receive a reply from your office at the earliest. I hope you will look into the matter in the interest of your customer and goodwill of the company.

Thanking you in anticipation,


AMITAVA SEN

80, SADIKABAD
NAGPUR-440030
PH.NO:[protected]
Mobile:[protected]

To.
The Chief General Manager (Service),
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.


Sir,
I, Amitava Sen, own a Maruti Swift Car Reg.No.MH31 2591.On our return journey from Hydrabad on 1st of May'08 at 9.55 am., we met with an accident near Nizamabad. As I was injured, I contacted Mr.Dinesh of Nagpur Maruti Show Room Seva Automobiles who had helped me purchase the vehicle. Mr.Dinesh immediately contacted Mr.Chandrakant of Priya servicing (Beside Tirumala Chitra Mandir), House No. 1-9-826, Nizamabad-504001. Mr.Chandrakant rushed to the Hospital and helped us to get the best medical help available at Nizamabad. He also assured us that all formalities can be completed and the vehicle can be repaired at Nizamabad. We therefore completed the formalities with the local police and left the vehicle under the care of Mr.Chandrakant.

Now, 78 days after the incident, I am very apprehensive about the condition of my vehicle. After preliminary survey, I was told that the Engine was not damaged and that the Body Parts and Tyres were to be replaced. I now fail to understand as to why these minor repairs should take such a long time, i.e., more than 75 days. Is the car damaged more than the initial survey revealed? I have been using Maruti vehicles for the last 18 years and have full faith on the reputation and honesty of the company. I am also highly appreciative of the help extended by Mr.Chandrakant of the authorized Maruti Service Station to me during my accident.

But now I, hereby request you to kindly look into the matter at the earliest and help me by deputing a person who will inspect the car and give an official statement about the parts to be replaced, repair work done and the expenses incurred as on date. I do not have any written statement about the steps taken. I have been patiently waiting for the last 75 days in spite of having to pay heavily for conveyance not to mention the inconvenience. I will be grateful to receive a reply from your office at the earliest. I hope you will look into the matter in the interest of your customer and goodwill of the company.

Thanking you in anticipation,


AMITAVA SEN

80, SADIKABAD
NAGPUR-440030
PH.NO:[protected]
Mobile:[protected]

To.
The Chief General Manager (Service),
Maruti Udyog Limited,
Palam Gurgaon Road,
Gurgaon-122015.
SIR, I, MOHAN, owned a maruthi wagonr lxi REGNO:KL-04/X-7498 met with an accident at edapally going towards guruvayoor, a ford fiesta hits on my cars front door and totaly that side gets damaged and moved to nearer popular(elamakkara) and mr.jojin assured me that, he will solved all problem as a honety and trusty maruthi employee but, now the corresponding side gets corroded and leakaged in rainy now i payed RS.30000 for this but, still it remaining.So could you pls help me and till i have a belief that the higher authority has a good response to your own coustmers, hoping your good response without any delay, pls...

Dear Sir,
I booked a SWift VDI on 15.20.2009 by paying Rs.20000/- at Rohan motors Gretaer noida and they commited delivery time of 2 months. During the time of booking they volunteerly took the responsibility of arragning the loan. I submitted all the documents on March 1st week 2009. I was following up with them at regular intervals. i always get feedback from Rohan motors was the work of loan is on process. But suddenly on 13.04.2009 they told me that my loan didnt get approved.It is purely of their lethargic working style. Then i involved personally in the loan process and the it is in the finishing stage. During this time I recieved a call from Rohan motors forcing me to purchase a car fitted with accessories worth Rs.18000 and if iam not interested in that they asked me to wait for another 2 months. Then i met the V.P of rohan motors. He advised me to pay some more money so that they can block the vechile in my name. I payed Rs.80000 more on 21.04.2009 & Rs.100000 more on 25.04.2009. But today i recieved a call from one of their sales manager who misbehaved with me and threatened me to take my money back. He also stated that they dont want to sell the car to me. I am well aware that Maruti Suzuki had grown up to this level by only giving a satisfactory service to its customers. I am higly disappointed by the behavior of Rohan Motors. This incident has made me drop the idea of buying any Maruti product in my life. I kinldy request you look into it seriously and help me to get the car.

Regards,
Balamurali.G
Mobile : [protected].

Suzuki SX4 HB

i went to suzuki saudi show room in Saudi Arabia (Riyadh) at Khurais Road and would like to share my experience.

i want to buy this SX4 HB but i have received 4 quotation under the same roof and thw same showroom, so i really disapointed and just because of it i gonna cancel my plan as their sales and customer service is very bad.

i have received quotation from Sales Manager, Showroom Manager, Sales Supervisor.


1st time offer: 48000 SR (for both hb and sedan) from Showroom Manager - Mr. Jalal
2nd time 46500 SR HB - Show Room sales supervisor
3rd Time 54000 SR - 58000 SR for Sedan - sales manager (Jordanian Guy)
4th Time: 48500 SR HB (Mr. Jalal Assistant)

See the Sales Team cooperation with customers, they are not well trained and concerned only with their commission not sales at all.



Best Regards,

Kashan Rizvi

[protected]

sir,
i bought maruti swift VXI...
1st of all we have ordered maruti swift ZXI.. in white colour.. they told us within 15 days we will get our car.. when the advance money was deposited they told us that the top model will take 6 month to reach here... so we have to change the model from top ZXI to VXI... after 2 month.. they told us that white colour car they cant provide... so we have to buy other colour... the gift witha tha car was also not given to us ... now 15 days gone we bought our car...
the car was delivered to us very late...the formalities were fulfilled by us.. each n every document was given to them ... but when the car was standing at the show room they showed a problem... in case of getting loan...
the document was given to them before 2 month they dint do any thing, every thing was done by us... in the 1st visit they told every thing will done by them... we have to just submit documents only n give the advance payment..
they offer the public that they will arrange the car within 15 -- 45 days..
but every thing was fake.. they only say like that..
sir ur gud company is loosing the reputation here in ANDAMAN NICOBAR ISLANDS..
the... sales executive here... they don't know any thing about marketing...
not a single customer here in this island is satisfy with there service...
so, i request u to take a strong action other wise the company will loose all the customer...
hope fully u will respond in this case...
as soon as possible...
our contact no. is:- [protected]

24 Oct is the worst day in my life when i buy Maruti Esteem. I spent 5, 50, 000 on that product. That is the first car i buy myself i pay all the down payment and the EMI myself threw my salary. So i am very excited about that. But the response from the car and the after sale service is totally poor. I am looking for swift diesel but there is two and half month waiting on that, dealer suggest me to buy an esteem. I told them i am driving approx 100 km in a day so petrol expense not fits on my pocket, they suggested me we give you the esteem with a government approved CNG kit with Apra 40, 000 Km warranty. Finally i buy this car on 24th October 2007 from Apra Automobiles Gurgaon. The second day i complaint them i got the power back from that, i haven’t get that power in a/c what i am expecting. But they told me everything is Oks that’s only my thinking. I told them ok but i am not satisfied. Then i drive my friend car i haven’t get that problem in that. Then again i go to Apra service station i told them the same problem but they haven’t listen my problem. Then i complaint Maruti directly. After some days i got a call from Apra, they again recheck but same didn’t except the fault. Then i discuss all this with my friend the advice me to go another service station. Then i go Competent Maruti at Mehrauli. They check the entire car and told me there is a problem in your icwalve and injectors; you have to replace them all. I discuss all this with Apra but they won’t believe. This is only the first problem i am writing. It is very difficult to write all.
Problems currently i am facing
• Tyres bubbling after spent lots of money on balancing and alignment
• Lots of sound from interiors
• Power loss or pickup problem

Suggestion: - Don’t buy any Maruti product, if you want to waste your money them only buy
Contact:-
Name - Lalit Wason
Mobile - [protected]

Dear Sir, Dated 23rd November, 2008

This mail is in continuation to the previously mailed four emails as yesterday I called your APRA Service Center, Gurgaon, Haryana., for the delivery of the car but again I received the same reply that the car will not be delivered today as the survey of the car is still pending, I am not able to understand why the inspection of the car is to be get done again and again while the delivery of the car is to be done, on 04th November, 2008 car inspection was done, on 11th November, 2008 again the car inspection was done, and now again I (on 22nd November, 2008) was told that the inspection of the car is to be done, your this activity made me mentally upset and make me mentally force to knock the door of CONSUMER COURT.

I am not warning you but its truth that your activity of not existing on the commitment and misguiding make me to do so. As you people again and again postponed the delivery of the car having registration no. DL2CN9286. Till date I haven’t received any reply of any email from your side. Please reply with the answer.

Hoping with no hope for positive response from your side.

Thanks & Regards,

Suresh Chand
[protected].

Hi Man, you are lucky that you have to wait for 70 days. Our condition is still worse. We booked it on 5th April and our dealer called up to say, the vehicle will be delivered on 22nd August. Think about our feelings of being paid a initial amount of 1 Lakh and waiting for the vehicle to reach us.

he is a complete liar, he has already taken the delivery about a month ago. ppl like him should be thrown to jail for mis-representing facts

Hi!
How much time it will take in chandigarh, if we book the Dezire Lxi, on 27 October 08.

Regards
Kuldeep Singh

I HAVE MARUTI SWIFT VDI REGISTRATION NO GJ-15-PP 9252 HAVE PROBLEM IN GEAR SO OUR KARAMBELA VITESSE AUTHORISED DEALER TELL US THAT YOUR WORK WILL NOT DONE IN WARANTEE SO WHATS THE RESION THAT YOU CANT DO SO HE TELL OUR REGION TECHICIAN TELL IT WILL NOT DONE IN WARANTEE BUT MY CAR IS NOT DAMAGE SO WHAT CAN I DO U PLEASE TELL ME MY CONTACT NO [protected]

I agree with you, TRICITY AUTOS is bringing a bad name a to Maruti customer service & the way they do behave is ridicuolous. Even the owner is vey rude & never be on there words, allast its making impact on Maruti's fame earned in some many years.

Rahul
Chandigarh

Tricity's MD is Behaves very rudely. Tricity dealership should be canceled immediately to avoid the Bad name to Maruti. I went o Tricity Dealer on[protected] for Dezire delivery with my relative. Tricity people billed the same car to two persons when matter was brought to the Notice of Dhruv Garg MD he misbehaved. I request you people never go to Tricity dealer for purchase or service

I am planning to buy Swift Dzire VXI, anybody can tell me about their experince with car.

i had booked a swift dzire car one month ago and i was said by the dealer that the delivery would be between 10 days and yet i had not received my car the maruti company is making bad conditions of supply of cars so i trnsfered my mind to hyndai cars

my name is dr.s.kiruthika m.b.b.s, dch.i am going to get marage with dr.sivaraj m.b.bs, d.ortho.marage.going to held on 25th jan this month.i booked car maruti swiftdzire zdi at s.k.cars india .ltd salem tamilnadu on date[protected].i paid cost full value to the aboue dealer.they promised vechile will be given to me with in six months now they ara saying not possible .this car my dad plan to give my husbsnd as gift.please arrange to give car immidiatly otherwise it will make problem in my frture life.do the needful.

Maruti Udyog Limited — missing key

missing my key of wagon R vxi

Engine Over Heating

i have car alto 800 lxi and peroblem in car engine over heating from since 27.09.2014 but not care service centre. Ph no.[protected]

break down vehicle

Mechanic do not fill the engine oil resulted vehicle break down at outer area need immediate assistance

MARUTI UDYOG LTD — Reduced Mileage of my Maruti Wagon R and No Customer Support

Dear Sir,

1. My name is Flt Lt Alka Pandey and my husband, Sqn Ldr Shailesh Gautam and I are serving Air Force Officers. We are the proud owners (at least till not so long ago we loved to believe so!!) of a WagonR LXI model. We had purchased the car from your authorized dealer 'Hira Automobiles' at Muksar, Bathinda in Sep 2005. It used to then give us a mileage of 15-16 kms/Lt in city and upto 18 kms/Lt on the highway, with the AC on. The same continued till Jun 07.

2. In Jun 07, one fine morning suddenly our car failed to start without any pre-warning of any sort prior to that day. We immediately called for the Service Engineer at Hira Automobiles, Muksar (Bathinda) and they towed our vehicle to their service station the next day. After two days we were intimated that the 'Engine Head'’ of our car was faulty and it needed replacement. It was shocking to hear the revelation of such a manufacturing defect in our almost new and hardly driven car but since our car was still under warranty the replacement was undertaken free of cost and we had to pay just the labour charges and other minor charges of the oil replacement etc. Both my husband and I, due to other compelling reasons, unfortunately, could not personally oversee the repairs carried out to our car at Hira Automobiles, Muksar. Our car was sent back to us on completion of the repairs after one week. The in-city mileage(with AC on) it gave us after the repairs was approximately only 14 Kms/Lt. On enquiring about it, the Service Engineer at Hira Automobiles told us that this would gradually improve in a couple of months.

3. In Jul 07, my husband and I got posted to Bhuj, Gujrat. We drove down from Bathinda to Bhuj via Delhi and the mileage (again with AC on) given by the car on the entire highway was only approx 14 Km/Lt. As we perceive it, ever since the Engine Head of our car was replaced, there has been a gradual decline in the mileage it has given us. At present, it is giving us a mileage of only 11 Kms/Lt in city and 13 Kms/Lt on highway. Our repeated complaints to your authorized service centre, K.D. Motors at Bhuj has just fallen on deaf ears. We were initially advised by them to get a detailed servicing including engine oil change, air filter cleaning etc of our car done and we got the same done at their service centre itself in Mar 08 but, even then there has been no change in the mileage of our car.

4. During our next visit to K.D. Motors, Bhuj again with the same complaint in May 08 we were told that we should get our car tank filled from a petrol pump near their service station and then check the mileage. We did as we were told to and again the mileage came out to be roughly 11 Kms/Lt only. When it was told to the service engineer at K.D. Motors, he just turned a blind eye to it saying that probably my husband and I are not driving the car the right way leading to consumption of more fuel. He also said that the car must be given to them to be driven for around 100 Kms, so as to find out its correct mileage.

5. I would here just like to bring to the notice of the higher executives of Maruti Udyog Ltd that when ever a customer buys a Maruti product it is only for the fantastic after-sales service and customer care the company promises to deliver to them. It is extremely disheartening and disappointing to know that even when our car is under the extended warranty clause and has been till date taken to only your authorised service centres, the technical staff at K.D. Motors is willing neither to undertake any kind of investigation or analysis for solving our long pending problem nor projecting our problem to the higher echelons of the company and rather are giving us totally baseless excuses pertaining to our driving skills. I would also like to bring out here that by the mere virtue o[censored]s living inside an Air Force Station, the issues of over speeding, sudden application of brakes, long idling time can simply be overruled in the first place itself. I would also like to ask you that are we not the same people who drove this car from day one in the same kind of environment and were getting 16-18 Kms/Lt mileage then, why has the mileage gradually dropped to just 11 Kms/Lt in a period of just one year? Questions like these are many but sadly there are none from your Maruti Team at Bhuj who are willing answer them substantially. It is actually sad to discover that all the promises made to the customers about a trouble free and beautiful experience of owning a Maruti product are actually based on such poor and amateurish technical support offered from the company’s very own so-called ‘authorised dealers and service centres’ in the country.

6. The least we would now expect from a reputed company like Maruti Udyog Ltd is to give us some viable solutions/answers with regard to our above mentioned mysterious problem of constantly dropping mileage of our car. Otherwise, let the company please own up that it is helpless and cannot offer us any solutions or remedial measures to solve this problem of our car so that I can at least reduce the monetary losses being incurred by me presently by owning a Maruti product and switch to a car from some other company which probably would offer me much better technical solutions to a problem occurring in their own product.

7. In the end, I would just like to say that it would really be a very big disappointment if the company of your repute and stature is unable to help us resolve our year long problem because just like the millions of other Indians I too would always love to believe that “INDIA COMES HOME IN A MARUTI SUZUKI " and not regret my decision of becoming a part of the Maruti customer family. Please help us revive our diminishing hope in your company by addressing to our mystifying problem on priority. We need your help and prompt intervention in this regard desperately.

A dissatisfied yet optimistic customer of yours,

Flt Lt Alka Pandey
CEO Office
Air Force Station, Bhuj
Bhuj (Kutch)
Gujrat - 370001
Tele : [protected]
Mob : [protected]
E-Mail : [protected]@hotmail.com

I see your concern and point well made, I hope Maruti and many such 'Authorized Dealers' wake up to the horror. Just a thought, having seen abuse of 'personal information over the internet' i strongly recommend not to share personal information (which you have shared at the end of your note...)

Best of luck...!

Dear Sir,

1. My name is Flt Lt Alka Pandey and my husband, Sqn Ldr Shailesh Gautam and I are serving Air Force Officers. We are the proud owners (at least till not so long ago we loved to believe so!!) of a WagonR LXI model. We had purchased the car from your authorized dealer 'Hira Automobiles' at Muksar, Bathinda in Sep 2005. It used to then give us a mileage of 15-16 kms/Lt in city and upto 18 kms/Lt on the highway, with the AC on. The same continued till Jun 07.

2. In Jun 07, one fine morning suddenly our car failed to start without any pre-warning of any sort prior to that day. We immediately called for the Service Engineer at Hira Automobiles, Muksar (Bathinda) and they towed our vehicle to their service station the next day. After two days we were intimated that the 'Engine Head'’ of our car was faulty and it needed replacement. It was shocking to hear the revelation of such a manufacturing defect in our almost new and hardly driven car but since our car was still under warranty the replacement was undertaken free of cost and we had to pay just the labour charges and other minor charges of the oil replacement etc. Both my husband and I, due to other compelling reasons, unfortunately, could not personally oversee the repairs carried out to our car at Hira Automobiles, Muksar. Our car was sent back to us on completion of the repairs after one week. The in-city mileage(with AC on) it gave us after the repairs was approximately only 14 Kms/Lt. On enquiring about it, the Service Engineer at Hira Automobiles told us that this would gradually improve in a couple of months.

3. In Jul 07, my husband and I got posted to Bhuj, Gujrat. We drove down from Bathinda to Bhuj via Delhi and the mileage (again with AC on) given by the car on the entire highway was only approx 14 Km/Lt. As we perceive it, ever since the Engine Head of our car was replaced, there has been a gradual decline in the mileage it has given us. At present, it is giving us a mileage of only 11 Kms/Lt in city and 13 Kms/Lt on highway. Our repeated complaints to your authorized service centre, K.D. Motors at Bhuj has just fallen on deaf ears. We were initially advised by them to get a detailed servicing including engine oil change, air filter cleaning etc of our car done and we got the same done at their service centre itself in Mar 08 but, even then there has been no change in the mileage of our car.

4. During our next visit to K.D. Motors, Bhuj again with the same complaint in May 08 we were told that we should get our car tank filled from a petrol pump near their service station and then check the mileage. We did as we were told to and again the mileage came out to be roughly 11 Kms/Lt only. When it was told to the service engineer at K.D. Motors, he just turned a blind eye to it saying that probably my husband and I are not driving the car the right way leading to consumption of more fuel. He also said that the car must be given to them to be driven for around 100 Kms, so as to find out its correct mileage.

5. I would here just like to bring to the notice of the higher executives of Maruti Udyog Ltd that when ever a customer buys a Maruti product it is only for the fantastic after-sales service and customer care the company promises to deliver to them. It is extremely disheartening and disappointing to know that even when our car is under the extended warranty clause and has been till date taken to only your authorised service centres, the technical staff at K.D. Motors is willing neither to undertake any kind of investigation or analysis for solving our long pending problem nor projecting our problem to the higher echelons of the company and rather are giving us totally baseless excuses pertaining to our driving skills. I would also like to bring out here that by the mere virtue o[censored]s living inside an Air Force Station, the issues of over speeding, sudden application of brakes, long idling time can simply be overruled in the first place itself. I would also like to ask you that are we not the same people who drove this car from day one in the same kind of environment and were getting 16-18 Kms/Lt mileage then, why has the mileage gradually dropped to just 11 Kms/Lt in a period of just one year? Questions like these are many but sadly there are none from your Maruti Team at Bhuj who are willing answer them substantially. It is actually sad to discover that all the promises made to the customers about a trouble free and beautiful experience of owning a Maruti product are actually based on such poor and amateurish technical support offered from the company’s very own so-called ‘authorised dealers and service centres’ in the country.

6. The least we would now expect from a reputed company like Maruti Udyog Ltd is to give us some viable solutions/answers with regard to our above mentioned mysterious problem of constantly dropping mileage of our car. Otherwise, let the company please own up that it is helpless and cannot offer us any solutions or remedial measures to solve this problem of our car so that I can at least reduce the monetary losses being incurred by me presently by owning a Maruti product and switch to a car from some other company which probably would offer me much better technical solutions to a problem occurring in their own product.

7. In the end, I would just like to say that it would really be a very big disappointment if the company of your repute and stature is unable to help us resolve our year long problem because just like the millions of other Indians I too would always love to believe that “INDIA COMES HOME IN A MARUTI SUZUKI " and not regret my decision of becoming a part of the Maruti customer family. Please help us revive our diminishing hope in your company by addressing to our mystifying problem on priority. We need your help and prompt intervention in this regard desperately.

A dissatisfied yet optimistic customer of yours,

Flt Lt Alka Pandey
CEO Office
Air Force Station, Bhuj
Bhuj (Kutch)
Gujrat - 370001
Tele :[protected]
Mob : [protected]
E-Mail : [protected]@hotmail.com

HY THIS FAQEEM FROM HYDERABAD THIS TO INFORM YOU THAT I VISITED YOUR OUTLET MARUTI SUZUKI AT MEDIPATNAM THE MITHRA AGENCIES I WAS SHOCKED TO HEAR THAT THERE IS NO XEROX MACHINE IN THAT SHOWROOM AND SOFA BROKEN SOUGHT THIS OUT ITS PROVIDING PROBLEM TO ALL THE CUSTMERS

Maruti Suzuki — no xerox machine

THIS IS TO INFORM YOU THAT I VISITED UR DEALER MEHDIPATNAM MITHRA AGENCIES AND WAS SHOCKED TO HEAR THAT THERE WAS NO XEROX MACHINE AND IT TOOKED SO LONG
FOR A SMALL XEROX I SUGESST THE CONCERN AUTHORITY TO LOOK IN THE MATTER.

Hi,

Pl note that we have purchased the above car from your showroom Wazirpur Indl Area and taken service from your workshop so many times and last one is on 25.11.2008 vide Job Card No.JC09042876 dt 25.11.08, and when taking the delivery on 25.11.2008, we once again complaint the following:

1. There is noice behind the Car and we have lodged complaints for several times but they(DD Motors) said that this is manufacturing defect and it could not be rectified.

2. There is low average of petrol however we use the primium patrol for the same.

You are requested to take neccessary step and advise.

Regards

RC Aggarwal
1/15 Roop Nagar,
Delhi- 110007

have purchased one WagnoR VXi from your Jamnagar Dealer, in the month of April, 09 which gives poor average (12 km/lt on highway). Before Servicing it was giving 13 KM/ltr., but after Servicing it gives only 12. km/Ltr. in High way. The horn is also not working properly. At the time of first servivce we have informed this facts to your dealer, but they have set it 3 time setting, but still not working. Pls
advise them for replacement. It takes Rs. 75/- to go to your service station from our place. What about average? you promised 17.1 km/ltr (govt tested).
Pls let me have your valued decision.

Regards
Bhavesh mob. [protected]

MY NAME IS ARVIND I HAD PURCHASE A 2nd SWIFT VDI DIESEL OF 2007 AFTER ONE WEEK PROBLEM STARTED WHEN I CONTACT OUR NEAREST SEVICE STATION THEY TOLD ME IT WILL TAKE TIME FROM TWO MONTH MY CAR WAS THERE ONLY.I AM VERY MUCH DISSATIFIED WITH MARUTI PRODUCT & SERVICE.MARUTI IS VERY BIG BRAND IN OUR COUNTRY & THIS TYPE OF SERVICE VERY SAMEFUL FOR MARUTI UDYOG.

I like to buy Maruti Wagnor VXI in the commng two or three month.

Poor mileage of Wagon-R Duo within a span of 1 year purchased in Bangalore. RNS motors service engineers are requested to take care of this problem. I have intimated this problem in my second service. they told mileage will improve after 5000 kms of driving. it has gone down only. no improvement in mileage even in highway drive.

Even I had all the problems with the WAGON-R VXI model i bought.
1. Off later there had been a foul smell coming from AC.
2. At high speed the CAR appears to go down on the right hand side.

Not sure if the problem is with Maruti's Model itself. Sometimes I think I mad a mistalke by buying WAGON-R

Dear Manager, Maruti Service,


I brought a car maruti swift vdi car, on 08-08-08 from Kalyani motors, mysore road, Bangalore. There is lots of problems which am facing from Kalyani Motors ..I think this is very big mistake I took a car from maruti Suzuki.. when I gave for 1st service, I was there whole day, and then nothing was properly done, they didn’t clean or wash it properly. I told them its not cleaned, so they told sorry sir its mistake because today is Sunday, No workers will be there so its not done ..ok…they told me to bring it again next time we will do it properly.. So again I took my car, and during water wash there was a big damage happened, a person after water wash moved the car without starting it and it just went and hit to another car and my car was totally damaged, later they told its big mistake from our side we will replace the whole thing for you sir, I told ok for it and went home ..next day they told your car is ready you can come and take it .So I went with my friend and saw we can see small marks on the door still, door was not replaced. .Later they told we will replace it now sir you can take tomorrow ...so I kept my car there itself .Next day I went saw, it was replaced .But there was colour difference, So I asked for Teflon.coating, I was calling them for two days from 14th of sep till now that Teflon.coating is not done, Tell me who will give my diesel money to go there, who will give my phone calls money, really its very bad thing what they have done. Later I thought of writing a later to you because I belived a lot in maruti cars.. And there are so many things they have done .I belive you people can do something good, and this was my first car and my dream car too. So am mailing you. I had registered complaint by calling them, but no ONE HAS RESPONDED still now ..

I do not know how such authorised service station are getting apointed, having no proud for the brand for which they are working.

Maruti Models — Asia's No 1 Maruti Service

Please contact for Maruti service, Sales, True value

KVR AUTOCARS PVT LTD, PERINTHALMANNA, MALAPPURAM

PH:[protected]

In cases like this try to identify the top management and write mails to them. It always works. however finding out email address is somewhat difficult. search for Maruti in wikipedia.org. It would tell you all key officials. their email address is almost the same. I have got my problems resolved by writing to K V Kamath of ICICI Bank, Arun Puri of HDFC Bank, and similarly many more.

Maruti Suzuki, Alto LX — Fraud and cheating while purchase a new Car

I booked (over phone) for a brand new Maruti Alto LX car on 31st Dec 2008 from the dealer MARKETING TIMES AUTOMOBILES PVT. LTD., CODE-08A7, Rajouri Garden, New Delhi. They quoted 2.56 lacks for the above car.The person who is made the commitment for the same is their Corporate manager He has delivered the car at my home after 20 days and the Odo Reading on the car was 98Kms.. And handed over two different invoices with the same invoice number also by mistake.. As I gone through that invoices, it was with the different GRAND TOTAL.One was with 2.56 laks and other was of 2.4 lakhs . And the very next day Morning, they collected the 2.56 Tax Invoice. And guided that, if you
are receiving any calls from Maruti, thell them that the vehicle was not directly from the dealer and it is through Third party. .I asked for the invoice for 2.56 Lacks or give money back(excess amount as 16000) and the all receipts. He did the same. In that papers which he given, there was a copy of another innovice (3rd one) also. Then I compaired with both invoice and I found some cheating.
1. On the original invoice, there is no Signature of mine but in the copy they have given, there was a signature.
2. Contact Phone Number made on both invoice are different (one is not
belongs to me).
I checked my Car in True value Services and
the evaluators mentioned that the vehicle was repainted on the front Right Fender & Half Bonnet.
C, . There is some rippling observed @ 55 to 60 Km/h.

I’m not getting any response from Maruti Suzuki after logged a complaint, If anyone have Email ID of any higher authority of Maruti or Suzuki, please provide me the same.

dear sirs,
i have been a regular user and admirer of Maruthi suzuki products since 2000. At present i am using a maruti 800 purchased in the year 2005 and already done 45000 kms, i regularly give my vehicle for service and pay the bill raised for the same by respective authorised service centres. but as a customer, i have the right to know whether these service centres are charging justifiable amounts for the works done. is there any unique list for service charges. if so why cant the same be displayed in service centres. for eg. Rs.300/- is charged for paid services + Rs.200/- for washing charges and so on. kindly clarify the same and take necessary actions to make the display of itemwise charges in all authorised service centres.
yours faithfully,
padmakumar.v.n

I agree to Mr Padmakumar VN, we buy Maruti based on the assumtion that the maintanance cost will be relatively low however in reality I feel the authorised service centers are charging more premium, It will be great if Maruti can display the standard charges for each service like Honda dose in its service centers. A charrt displaying the standard charges applicaple for each salb of Kms service.

Maruti Alto — Cheated at the service Station

Want to highlight on how I was cheated by one to the Maruti Authorised Service centres.(Somesh Automobiles) In DLF Gurgaon. To give you some background, I had been having problem with my car, it was reglarly jerking when I would pick it in 1st Gear, the door light was not function and the car was passing current. When I visited them for the first time, I was told to give the car for servicing during which they would do a complete check of the car and fix the car.

Yesterday (22-Mar-09), I went and give the car to them for service, from the time I gave the car till the time I got the car back, I was in touch with the GM; Mr Anand and during all the conversations that I had with him, I kept on highlighting the same three complaints, he always assured me that it will all be taken care off. When I went to take delivery i found that the door light problem had not been fixed, somehow they managed to do something and fix the problem and assured me that the problem has finaly been fixed. Believing them I took the car and made the payment.

In the evening, just 4 hrs after taking delivery I noticed that the car making some noise as if something was leaking. On closely looking at it, i found that the seat next to the driver's seat was full of some blue liquid; to my surprise it was engine oil. Even the problem of door light reoccured.

I realised that I have been cheated by soft sounding people of Somesh Automobiles.

I bought a wagon R lxi on 13 april 2006 from vipul motors private limited faridabad.It was financed for three years and the finance is now open.My car is on extended warranty til 12 april 2009 .I reported a steering noise repeatedly to the centre in my warranty period and they said that this much noise will remain and its of no problem .I went to them telling this complaint few days back also but they refuse to repair it free of cost and told me that my warranty is no more valid because o[censored]neven service.Moreover this time for the same problem they recommmend the steering assembly change.They should have changed the assembly in the warranty period .I feel cheated now.There is a manufacturing problem with the vehicle of this make and they do not offer any warranty even if i get it repaired on my own expenses.I feel cheated by their behaviour as they do not offer any repairs during the warranty period and and do not guide the customers about the exact problem in the vehicle well in time.Maruti is a big brand and this behaviour by the authorised outlets is keeping the people in dark for their own benifits.They do not give any service reminders and theparts they charge for are of exorbitent cost as compared to any other MGP outlet
Jagjeet Singh

Although, I still maintain my complaint, however I really liked the way they called me since logging the complaint and asking me the issue. They even offered to send a person to my office and rectify the problem, which they actually did.

Maruti Std 800 — Horrible service by authorized service station

Hi There,

We have always been seeking service for our Maruti 800 from the Maruti Authorized service centre. From last few times I am very frustrated and annoyed with the services given by Millenium Maruti Service station in Pune. They keep charing for everty time the car goes to the station but the services are horrible. I think they do not have sufficiently trained staff because of which the customers experience lot of inconvenience. Also, there is no ownership, they keep changing the same parts time and again.

I suggest that Maruti Udyog should intervene now before it's too late in such a competetive market. It was the after sale service which kept Maruti the first choice of large India with that getting drained I fear a huge loss.

Regards
Malini
+91 [protected]

hi i am mayank chaudhary dear sir i want to the take of the maruti sarvies center of maruti suzuki in the city of aligarh

on january 7, 2009 i bought a swift vi from auto hitech(west bengal). i have made two services from the authorised service center. my problem is that my car is giving very low mileage of 7km/litre.i have many complains to auto hotech but no one is taking care about this. please take care about this and solve this problem.my mobile no. is [protected]

WE HAD GIVEN OUR CAR RITZ AT D.D MOTORS, MAYAPURI DELHI TO MR. NAVEEN WHO IS SUPERVISIOR THERE, BUT THEY HAD STEAL OUR COMPLETE VIPER BLADES & PUT THE OLD VIPER BLADES IN OUR NEW RITZ CAR, IF REPUTED COPANY WILL DO THIS THINGS THEN WE CANNOT BELIEVE ANY DEALERS IN DELHI. I AM NOT SATISFIED WITH THE SERVICE.PLEASE DO THE NEEDFULL...

JOB CARD NO.BC09015283 DATES[protected], MAYAPURI A-100, INDL.AREA PHASEIINEW DELHI-1100064 PH:41845000

ASHISH GUPTA
M :[protected]

i bought a "omini"car on march 07 from automotive service centre at nagpur..but they are not given me satisfactorily service whenever i come from servicing.i alway told them the sound comes when car drive but they always neglect the problems ...also they are not redeemed my autocard point(Mr.kulkarni-service manager Automotive).
kindly do the needfull

amit mohabey

I deceided to buy a SWIFT DZIRE. I felt sad to here that you will not be providing any accessories(seat cover, wheel cup, teflon cotting, mats etc) with your SWIFT DZIRE. Is this information correct????? Also i need to know what amount of money that, i have to give them for booking??????? i heard it to be Rs50000/-. After hearing all these things from one of your dealer, i found it to be disfactory to buy this from you???????? pls inform me immediately

Dear Sir,

This is to take into your kind notice regarding very incooperative dealing with us in one of the reputed Maruti Dealership in Ludhiana ie Stan Autos Pvt Ltd.

We are working in Ludhiana as Franchisee of "Reliance Capital Ltd" in the name of Shiv Financials. During the third Quarter of last year ie July-Sept 09, we won a contest of B Segment car in Reliance. This was Pan India contest. We were asked about our choice and we choosed Maruti Swift VDI. We took the performa invoice from Stan Autos Pvt Ltd, Ludhiana and send it to our payment team. We received the Cheque in favour of Stan Autos Pvt Ltd for Rs 450000/- on 15th Jan 10 after all necessary financial formalities.

But to our utter surprise, when we visited the dealership, noone entertained us as a client. We were carrying full amount wid us and were requesting to book our car. But noone responded as representative of India's best selling car company. After an hours time, they said we are not able to collect anything against Swift car as we cant book as directed by Maruti Autos Ltd.

Sir my request is to please confirm that,

1) Should Maruti Dealership entertains their clients like this..?
2) Should i resend the Cheque to my company again to change it and arrange it for any other manufacturer like Tata, Fiat, or GM?
3) as we have choosed your Swift car among all other variants in market, Does maruti have any courtesy for same.?
4) Finally, please confirm if it is not possible to get Maruti Swift at this point of time, should i go for Fiat Punto (My next option)?

Sir, as you are India's best company, we thought to share our views with you. We feel as we left each and every option in market and are waiting since last 3 months only for you, you and your dealership should also reply your client in same manner.

Waiting for reply.

Thanks & Best Regards,
Amit Verma,
Shiv Financials,
Ludhiana.
[protected]
[protected]

dear sir,
i have a maruti alto car.the vehicle no. uk06A8637.i live in kashipur (uttaranchal).my car was accidental last month.then i did service my car in akansha from kashipur.and my car have full tank of fuel when had my car in akansha.but when my car got me i see petrol tank of my car is empty.when i complain this matter with mr. bisht then mr. bisht used bad words.and give me no response and he used to abuse also..sir plz take some action against mr . bisht..
i m waiting for your response..
my no. is - [protected]

Sir,

I am ramesh kumar. today i took my alto for servicing to Kumar Automobile Behrampur Road, Khandsa Gurgaon. The service station have enrolled member for giving rebates on servicing and other repairs. But while charging bill they they did not gave any discount. Their manage mentioned that this discounts are offered by maruti company and not by us to go to maruti company and ask for discount, and he misbehaved. secondly they did not change the engine oil of my car but charged for that my mentioned that we have changed the oil.

I want to share my personal infformation, that I have send my car GJ-1KC1097, for first sevice at popular vehicle ishanpur ahmedabad, I have face bad experince with popular service station and also with issurance agent Mr. Hitesh patel,
from hitesh-> has give bad response regading provide his service for issurance claim
popular--> after serviceing my car I have problem like
1 too much oil spot on car body--.then question of what is the authensity of authorised service station.
2.As per popular they have change my front bumber( service station has given my bile of same), presently approx 1.0inch gape is found between left head light and body.
after cotacting service station poor response was received, like send car to service station for rectification. but they are un answered out my question, who will bare fuel charge? and what action they will taken against responsible person, and what is authensity of service station. and what action will taken by maruti against service station and what care will maurit will be taken in favour of costumer.

I want to share my personal infformation, that I have send my car GJ-1KC1097, for first sevice at popular vehicle ishanpur ahmedabad, I have face bad experince with popular service station and also with issurance agent Mr. Hitesh patel,
from hitesh-> has give bad response regading provide his service for issurance claim
popular--> after serviceing my car I have problem like
1 too much oil spot on car body--.then question of what is the authensity of authorised service station.
2.As per popular they have change my front bumber( service station has given my bile of same), presently approx 1.0inch gape is found between left head light and body.
after cotacting service station poor response was received, like send car to service station for rectification. but they are un answered out my question, who will bare fuel charge? and what action they will taken against responsible person, and what is authensity of service station. and what action will taken by maruti against service station and what care will maurit will be taken in favour of costumer.

I want to share my personal infformation, that I have send my car GJ-1KC1097, for first sevice at popular vehicle ishanpur ahmedabad, I have face bad experince with popular service station and also with issurance agent Mr. Hitesh patel,
from hitesh-> has give bad response regading provide his service for issurance claim
popular--> after serviceing my car I have problem like
1 too much oil spot on car body--.then question of what is the authensity of authorised service station.
2.As per popular they have change my front bumber( service station has given my bile of same), presently approx 1.0inch gape is found between left head light and body.
after cotacting service station poor response was received, like send car to service station for rectification. but they are un answered out my question, who will bare fuel charge? and what action they will taken against responsible person, and what is authensity of service station. and what action will taken by maruti against service station and what care will maurit will be taken in favour of costumer.

i have a maruti suzuki car. it's under worrinty but your autothrizid delier is not accepte my compleint. this is too much unrinscposibal.his name is rohan moters address Noida sector -1.

Dear manager,
my name is nitin and live in meerut . i want to know how to take new maruti service center in meerut bye pass road .and tell me what is the conact no to discuss and open new maruti center

i bought 3 yr extended worrenty wid my maruti swift ldi jan 2008 from shakumbhari automobiles, haridwar.i regularly serviced may car from authorized dealer..my warenty is going to complete in jan 2011 and 1500 km are left to complete that.there is a under body noise in my car since my second service ie: 11000 km.but at the time of every service and vehicle inspection i was misleeded that the noise is removed..and some time they said that they will remove the noise some other time.And now they are saying that there is a need of stearing assembly change to remove noise, and my car is out of warrenty due to lack of 2 warrenties in between..service at 30, 000 km and at 50, 000...but my argue is that i am complaining since my 2nd service..why they didnt replace the assembly at that time when my car was well warenty covered..first they delayed the repair and now they are cheating me...i m very much hurt as i liked maruti always.. plz help me to solve the prob...[protected]

Hi,


I have purchased alto lxi in 2007 from saya automobile (delear code 0808) Azadpur in hum sath sath scheme under downpayment of 60000, and sention me a loan. Every month they take montly installment of loan from me and do not give reciept of it I want to conform that how much I have to pay and when my loan get finish.I dont have proof that I am paying loam EMI, however they are not giving any detail.Please look into the matter and tell to whom I should contact.

[protected]

Maruti Suzuki India Limited
Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275 and 46150276

TO WHOMSOEVER IT MAY CONCERN
I, Mohammed Ali.A.C, R.C.Owner of SWIFT DESIRE KL -55 F 3444, (Engine No. D13A14 00190, Chassis No: MA3FSEBIS[protected]as per Invoice No. VSL[protected] Date: 01/05/2010 very much regret to inform you that I feel quite foolish to have purchased a Marathi SWIFT DESIRE VDI from M/s INDUS MOTORS CO PVT LTD, CALICUT on 01/05/2010, because within a short period of fifteen days from the date of the delivery of my vehicle, I noticed an engine - oil leakage. I entered my vehicle at the nearest service station available to me at INDUS MOTORS, KOTTAKKAL They mentioned that the complaint was with the oil-sealer, and since the same had to be brought from Delhi, my vehicle was returned to me by them after servicing the same, after 17 days.
But, to my utter astonishment and disbelief on the very next day itself, I happened to notice the oil-leak in the car-porch where my car had been parked. As such, for the second time I once again took the trouble to enter my vehicle for repair- work at the authorized service centre of M/s INDUS MOTORS CO PVT LTD at PANIKKAR ROAD, CALICUT on 21/06/2010. The so-called experts in this service centre serviced my vehicle and returned the same after rectifying the complaint (according to them) on 25/06/2010. But, then again to my total perplexity on the 26th of June, I happened to notice the oil-leakage again in my car-porch. At this juncture out o[censored]tter frustration I once again brought my car to the concerned showroom (M/s INDUS MOTORS CO PVT LTD) and discussed the matter with Mr.Siddeeque, the Manager of the Showroom.On hearing our complaint, the futileManager said that they had already done whatever they had to do and also that since they were just a mere commission-agent their responsibility in this matter was very limited.
They then forwarded our vehicle to the authorized service centre of MARUTHI UDYOGMANDAL, NALLALAM, CALICUT. At this juncture my vehicle had only run for 2507Kms, whereas if it was devoid of the defect my vehicle would have surpassed 15000KmsThe Works-Manager at this service centre when contacted by me said that he felt that the defect was not with the oil-sealer but with the gasket. But after a few days when the Works- Manager was contacted again he told me that the problem was actually with the oil-sealer and not the gasket, and that despite having tried to rectify the defect the oil-leak still persisted.
I now feel that it would have been wise of me to have opted for a second-hand vehicle rather than having purchased a brand-new vehicle of your company, with the financial assistance derived from M/s SUNDARAM FINANCE, for which I am prone to a heavy interest for the amount accorded by them, for my vehicle.
On having known of my plight in having purchased your vehicle, my close-relative Mr.Kammu Vakkayil, who too had booked for a MARUTHI SWIFT with ABS brake, has now cancelled his booking and has instead opted for a vehicle of the HYUNDAI CO.
As such, now that even after rigorous efforts being performed on my vehicle to rectify the defect, as their efforts have turned out to be totally futile, I feel that it would be most advisable and also condescending on the part of your company to take back my vehicle and instead oblige me with a brand-new vehicle of the same model, which is totally devoid of any manufacturing defects; lest, if on the contrary, I may be forced into making the matter public through the Print-Media, the TV channels or even try to solve the matter by taking up the same in the Consumer-Court.
Awaiting your most urgent intervention in this matter in order to find a solution to the same in the manner that I have cited above.


Dated : 01/07/2010 Thanking You,
Place : Calicut Yours truly
Signed/-
Mohammed Ali.AC
Cell : [protected]
Phone :[protected]

Eight months back i purchased Maruti swift vdi from cars india in Chennai(Cenetop road). The registration no. is TN07BD9191. The rear side (back) glass was broken (due to poor quality of glass) for that purpose we contacted our services dealer CARS INDIA – Adayar immediately (dated 30.06.2010). The reply is very very poor. After three days we get reply from them. After that the car was inspected by team and got the approval from Maruti and changed the glass. After changing the glass the car was not delivered for ten days. I want to know the status of my vehicle i visited CARS INDIA SERVICE center there i seen my vehicle's back portion and partial side was damaged I got shocked. i don’t know what happening there. I bring the car for changing the glass only, but the total seen is different. They are not at all informed about the accident done by the service people from the company. Till date no response from CARS INDIA.
WHAT IS THE STAUS OF MY CAR?

I too agree to above stats, I got my car (Swift VXI) serviced from ROHAN MOTORS, NOIDA, where my car was so badly serviced that its generating hell lota issues. For the first time they charged me 7000 INR for the service, soon after I took my car from the service station, the car's battery started giving issues, when I went again they installed a new battery and charged me 3000 INR. I came out of service station and this time it was AC's turn, the AC stopped working, when I took it back they said that CAR's AC is working properly, only after insisting they checked it thoroughly and confirmed that its the AC's pipe which has a leakage(which was working ok before service) they took another half day to replace it and finally gave me my CAR back but with one of the wheel cover missing...phew had a bad day but my pledge and advice to you...never visit ROHAN MOTORS NOIDA, you will end up frustrated with a pathetic service and a huge bill..

I sent my car Wagon R No RJ17CA0089 for servicing to M/s Bhatia & Co. Kota on Dt. 09.12.2010. When the car was delivered, bill amounting to around Rs seven thousand was given. When I asked for the bill amount I was informed that clutch set was replaced, while I had no problem regarding clutch. Besides this the car was very dirty inside & out side as well. Stains were there, even sticker pasted on wind shield on the occasion of marriage party was not removed. It seems that nothing was done regarding cleaning, what they have done inside, God knows! General perusal of bill clearly exhibits that the Service Center is only interested in raising the bill amount, such contention is strengthen by the figure depicted in the bill, for example the price of grease, caliper assy is Rs. 47.36 and labour for caliper pin greasing is Rs. 196.00. I believe that The Maruti Suzuki Ltd. may have to bear the loss for such unhealthy practice of looting money by their authorised service centres. At least I may assure that I will never opt for Maruti Car in future nor Shall suggest to my near & dears.

Me Nizimol writing this letter to bring your attention towards a very critical issue
that I have been facing from last two and half months..I am a MARUTI customer. below all my vehicle details:
Regn no:KL-16-A-1317
Type:MARUTI 800 AC
Colour:Silky Silver
This vehicle met with a major accident on 15/11/2010. on that day itself i have given the vehicle to the HERCULES MARUTI SERVICE CENTER, VAZHAYILA, TRIVANDRUM.they committed to give back the vehicle with in 1 month.on this specified date i went to collect my vehicle back at that time they ask for another one week time...after that i approach the Hercules Service Center for the same for many times.Each time they were reluctant to give the vehicle and were asking for some more days.If this is the case, how can we trust the MARUTI Service Center. We can get far better response from any other unauthorized service center.if i knew this earlier i would have opted for another car other than maruti.I being a frequent user of this car, this is not a proper way of behaviour.Kindly request you to trigger the needed action to get my car as soon as possible.

Thanking you in anticipation,
Yours faithfully,
NIZIMOL.


contact details:
NIZIMOL
Zeena Land,
Parandode.p.o
Trivandrum.
[protected]
n.[protected]@gmail.com

I have purchased a maruti Alto car in February this year. I don't know of any Maruti authorised service station from where i can service my car. Please linfor me of good and reliable Maruti atholrised service station preferably in South Kokata
A.K.Sarkar

Dear Sir

My name N. K. Jain from Jaipur (Rajasthan) i have new maruthi wagnor vxi model no RJ 14 CJ 9033. I went to your authorized service dealer M/s Vipul Motors pvt ltd jhotwara jaipur for third service with job card BC11001315 dated[protected]. but your dealer did not give one wheel cap. in this regarding i have informed many times to customer care & regarding person Mr. Rakesh Sharma & Mr. Arora who is personally visited at my home & assurance to give wheel cap but no any response given particularly Till the date after three months zero progress had been done and the person incharge Mr Rakesh Sharma & customer care Makes me fool everytime

Maruti India got a good brand name in the market, if such a small work will take so long time then who will prefer your workshop

I am also not satisfied with your service regarding washing & cleaning of the car.

Thanks
N. K. Jain (Advocate)
Jaipur (Rajasthan)
Mob No. [protected]

Respected Sir,
i bought a new swift dezire vdi car in jun 2011. during 3rd pick and drop service my foot mate theft by service station staff and now they are refusing..and they ask me that they dont have any liabitities regarding any theft..so please consider my request.
naushad ali
[protected]
vech no RJ-14 CM 5902
SERVICE STASTION K.P.AUTOMOTIVES JAIPUR RAJASTHAN
TEL[protected]

Maruti Suzuki — purchase of new car

tellicherry indus motors service is good for nothing. they promise one thing and do exactly opposite.i booked a ritz cr in dec 2011.they promised me that they will get the car by jan2012.now still the vehicle not come, and more over they are demanding extra money for give it as 2012 models are available in market. this is absolute absurd.now i am planning for other options but they r not refunding my booking amount. now it's difficult for me to arrange the difference amount as bank has already given the cheque for the quoted amount.i am depressed by the attitude of these people. pl take necessary action against them do the needful.
thank u.

This is Jegan from Hosur.. The compliants against your dealer amman cars lts., our vehicle is Rits 2011 model, now 20000 km crossed, the dealers billing for this service is 8250 rs.. How it is possible? pls consider my case and do the need ful at earlieast, .. but i am not happy for the service, pls solve the prob by jegan [protected]

Maruti Udyog dealer Hercules Trivandrum — Cheating

Iam Babu.P.K
My phone number[protected],[protected]
Asking excess money
Cheating by Heculees Maruthi,Anchal.Kollam,Kerala-691306

Hi All my experience
I had given my car for service following an accident for service and door replacement car is 7 months and when i got the car back the clutch was hard then after few days i got it checked with a local mechanic he said clutch is worn out i told him its hardly driven and a new car then he said the seal is opened some body has replaced it and also the jack rod for spare tyre replacing tool missing too. then i complained to showroom guys they tell clutch can worn out even in a months time too . then finally i got to know what maruthi showrooms and true value showrooms do they actually remove parts from new vehicles which are coming for service with the old ones in true value and provide warranty on used cars this is a big fraud happening everywhere i appeal who ever is reading not to buy maruthi cars as they are least bothered about loyal customers and are cheaters be aware of this fraud happening folks

Horizontally Tilted steering column in the new ciaz

Purchased the new Maruti Suzuki Ciaz ZXI from Garuda autokraft, Bangalore . The steering column is horizontally tilted and the technicians are unable to rectify this problem. Please look in to this and rectify the problem.

Today only, I have done with my car maintenance from Maruti Suzuki Authorized Dealer - Chinchwad Pune. Initially they told me they are offering 20% discount on Labour Charges. I was agreed to it. When the invoice got generated, in Labour Charges column of invoice, they have given discount to only 1 component of it, not on the full Labour charges. I am extremely feeling cheated while working with Maruti guys.
Instructions before calling for maintenance and after maintenance done are totally different. Not at all satisfied with dealer.

I THINK

"IN SUBKA DIMAAG KHRAAB HO RUKHA HEY
AUR HUMAARA KAR DENGE "

SO

JITNI CAR K BRAND KI QUERY HUM KARTE HEY UTNI DEALER KI QUERY BE KAR LIYA KARE

TOW THEEK RAHA KAREGA


VIKRAM MITTAL
BATHINDA

definately Er. Vishal Mohan Goyal deserves a better treatment and the guilty must be taken to task to avoid future embarassment to the reputed company like maruti.

i am th owner of swift vxi model HR 06 Q5582. i took my car accidental claim 2 weeks back. that was the ridiculous experience by the service offered by maruti service station HARISON AUTOMOBILE(PANIPAT) there is no person who is willing to take responsibility of all trouble they offer me. i took my another accidental claim 1 week later on 25th june and scheduled date for returning my vehicle is on 30th june. when i went there today i found my car full of scratches and dents on my car and when i asked them about this they started blaming me only. one cannot expect such sort of dealing from maruti service station

Dear Sir,

This is to state that I Vishal Bansal, Branch Head reliance life, Amroha.
Sir I have booked Maruti Suzuki Swift VDI color White on 27th of july 2008,
I wish to let you know that I am an extremely religious who believe in dates given to me by religious preachers, as I recommended that I can pick my car on 6th of july 2008, at that time I check the availability and booked my car through Rs 50, 000/-
Now today on 6th aug when I came to let it owned I am being told that my booked car has been sold last evening at higher price.
Dear sir I was forced to purchase Accessories worth Rs 20, 000/- which is a mandatory rule in Maruti. Even I was asked to book my car for Cash 100, 000/- FOR all these Said rules I was agreed because I need to pick my car this day only.
I am sitting in showroom
You are requested to solve my matter immediately on my mail id
You can also communicate me at [protected], [protected]
Sales Executive who is involved my sales Mr Bhuwan-
General manager who refused to deliver my booking Mr Vipin sarotiya
Managing Director who refused to talk to me even and miss behaved me.
I have ample of evidences and client id of mine which will be produced at necessity. If the matter is unsolved by evening I don’t hesitate to move you in court.


Yours truly,
Vishal Bansal
[protected], [protected]

sir we have purchase a new car swift lxi model on 3 sep 2006 from kp auto motives . in my car we feel earthing but not teken action by your servicing dealers . they reply this problem is every swift and not taken action seriously .if that is true then please change our car in to wagonr .we are fed up from this problem .please taken action within 3 days

DEAR SIR/MA'M

I HAVE PURCHASED MARUTI-WAGON-R LXI (REGISTRATION NO.-UP32 CP7342)FROM ONE O[censored]R DEALER KTL LTD, LKO IN THE MONTH OF OCTOBER, 2008. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM.AS THEY HAVE NOT DELIVERED THE ASSURED ACCESSORIES (WHEEL COVER & SHEET COVERS ETC) .I HAVE CONTACTED THEM SO MANY TIMES FOR THE REQUIRED ACCESSORIES, BUT THE CONCERNED PERSON MR.SUDHEER SHUKLA DENIED US TO PROVIDE ANY ACCESSORIES. DESPITE OF OUR REGULAR PHONE CALLS WE ARE NOT GETTING THAT ACCESSORIES TILL NOW.
I WOULD SINCERELY REQUEST YOU TO TAKE NECESSARY ACTION AGAINST CONCERNED PERSON & KINDLY DO NEEDFULL.

REGARDS
R.S. SHUKLA
112, SHEKHUPURA COLONY, LKO(u.p)

i m alok bhadu i owned a maruti zen 2005 from hisar automobile - hisar haryana and by the time i got my car fully insured from maruti insurence [cash less] agent present in the showroom and after some months my car got damage and went hisar automobile for the claim and i got it repaired then next year again i got my car insured from there only . after the expiry of that insurence i want to many maruit insurance agent for renew of my insurence with my old insurence papers than i got to know that my car was never insured by the company all the agents told me the same thing then i got to the hisar automobile and asked to renew the insurence this time the agent was not same he said this is not done by our agency even there was hisar automobile stamp and signature of the generalmanager so please solve this problem of mine what should i do should i go to court and take a action aganist the company or the agent




alok bhadu
[protected] mobile
[protected]@yahoo.co.in

According to me M/s United Auto Garage Hardwar is the best workshop in the world i should say.

i totally disagree towards your complaint because i am a regular customer of the workshop from the year 1991 and till now no complaint i hv seen dere.

this is totally a wrong complaint because since 1991 i have seen only satisfied customers.

nice tools and equipments and a big and trained staff in this workshop has made a good reputation for maruti.

Dear sir,
I AM BRIJESH KUMAR GUPTA .PRSON OF MEDIA .I WAS PURCHASED MARUTI-WAGON-R LXI DUO(REGISTRATION NO.-UP32 CU 5700)FROM ONE O[censored]R DEALER KTL LTD, LKO IN THE MONTH OF 12 JUN, 2009. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM. MY PROBLEMS ARE MY LEFT SIDE POWAR WINDOW & BACK GEAR ARE NOT WORKING TO PROPERLY APPROX 7 TO 8 MONTHS . MANY TIMES I HAVE SEND THE CAR IN ktl SERVICE CENTER BUT MY PROBLEMS HAVE NO SOLUTION I THINK . THE SHOWROOM MANAGER MR. KERNAL RISHI KUMAR IS ALSO CHEKED MY CAR BUT HE DID NOT FIND MY SOLUTION .NOW MY CAR IN WAARENTY PERIOD ALSO. WHEN I TOOK THE CAR IN SERVICE CENTER THEY WERE NOT PROPERLY WASH MY CAR . I WAS TOTLY SHOCKED .THIS SERVICE CENTER IS FILL OF MANY LAZY PERSON & ALSO LAZY MANAGER . NOW I WANT FASTLY ACTION AGAINST THE DEALERSHIP OTHERWISE I TAKE HARD ACTION KTL AND UR OMPANY ALSO . I WOULD SINCERELY REQUEST YOU TO TAKE NECESSARY ACTION AGAINST CONCERNED PERSON & KINDLY DO NEEDFULL. . . I WANT THIS MATTER CAN BE EASLY FINISH.IF MY PROBLEMS ARE NOT TO BE FINISHED WITH IN 2 DAYS THAN I TAKE A HARDLY ACTION.

REGARD,
BRIJESH KUMAR GUPTA...

Maruti Suzuki — wrong billing

..

miss behavior&again again repeat problem face

Same as above.

Duplicate Keys Lost

Please guide us how to get duplicate keys prepared and from where.

Maruti Suzuki / Zen Estilo — Manufacturing defect

1. It bubbles during the speed range of 70 - 80 km/hr.
2. I never have we seen such bad gearshift quality on a Maruti before as on the Estilo. It is not only but it is also notchy, a combination that is quite hard to achieve and as difficult to explain.
3. Suspension is really not of its range.
4. Weaker engine response.

I had put this into notice of dealer as well as Maruti authorized service station. But nothing to be happened. Is there anybody in Maruti who takes care of all the grievances.

Mohit
[protected]

Maruti (Estilo) — Change of Year of Manufacture

Dear Sir,
I Booked one Zen Estilo at LMJ Services Jodhpur with the subject that vehecle must be manufactured in year 2009.
I visited the show room again and agin and ultimated I was given assurance that year of manufacture of vehecle will be 2009 only.
I also talked some authorised person of Maruti( name not known) who told me that vehecle will be delivered to you will of 2009 manufactured,
I had purposefully told all concerend that year of manufacture should be 2009 onlt.
The vehecle was delivered to me on 27th Jan 2009 with assurance that vehecle is manufactured of 2009.
Yesterday Registration letter was given to me in which it is mentioned as year of manufacture as 2008.
It is an "DHOKA" to a purchaser not any thing else.
Please let me know the exact details of it for further action.
My newly delivered Registration No is RJ 19-CB-1336.
The behavior of the sales persons are good but in such a cheating is not tollerable.
My Name also spelled differently at different places, as well as my PIN code No.

Thanking you,
Tours Sincerely yours,

FATEH KRISHNA THANVI

Maruti Suzuki/Zen Estilo — 2ND REMINDER NON RECEIVAL OF RC

Dear Sir,
I am sorry to say as after 1month there is no output for my complaints and even the complaint number
which they give to me has been lost by them every time they say that there is no such type of complaint from my end after then they issue me a new complaint number which i am sending u . i request u you pl look in to the matter and try to resolve my problem at your earliest.
with regards
Deepak Sharma
[protected]
[protected]

Maruti Zenestilo — Dealr Problem

I have purchased Zen Estilo on 28th sept. from Jyoti Automobiles , bhiwadi,dist.Alwar ( Raj).
I had paid the dealer as per quotation given by him and after 2 months when by RC Book and Vechile No and Others documents were pending with him . Now he is saying that he had given wrong quotation and demanding 11,000 rupees more.
My vechile is finance from SBI Bhiwadi and original document is with bank.
My RC book and Vechile No is Hold by dealer . Kindly request you to help me in this matter

I totally agree with Sanjay, I face the similar isue ih my Wagon-R having JK radial tyres. Tyres are absolutely 3rd class & I have also made number of complaint to the dealer from where I purchased this car but no use.

I am also facing the same issue..I guess people should stop using JK and move to bridgestone or someting.

I totally agree with complaint for JK Tyres. One of my Tyre got bursted while driving before a week. I have travelled only 30000 Kms after buying new car. Actually this is the responsibility of Maruti to replace the defective tyres of JK.
Kirit K Mehta.
Mob: [protected]

Maruti suzuki Wagon R — price increase by dealer

I BOOKED WAGON R LXI WITH T.R SAHNEY MOTORS NEW DELHI, AT 3.15 LAKHS, ON 24 DEC 08 AND WAS MADE TO DEPOSIT FULL AMMOUNT BY 31 DEC . HOWEVER I DEPOSITED FULL AMOUNT ON 30 DEC 08 . BUT DEALER FAILED TO DELIVER CAR AND STATED SAME IS OUT OF STOCK . NOW THE DEALER IS CHARGING EXTRA AMMOUNT STATING OFFER WAS ONLY FOR DEC 08 .I AM REALLY CONFUSED CAN ANYONE HELP ME.
D K SHARMA
[protected]

I agree 200% on the said complaint.

I experienced the same problem for my 2006 deember Maruti WagonR car.
This is the 3rd time me reaches the dealer for the same problem.
The gear transmission is noicy and some time it is strucked and not able to change the gears.
for the problem the vehicle breakdown for 3 time and the first tiome the dealer chages the clutch asssembly for the reason but again the same problem persists.


rgds/sabu

Yes, I fully agree with D K SHARMA. T.R SAHNEY MOTORS NEW DELHI is a froud dealer. I suggest to all my brothers never go there. I bought Zen Estilo on march 31, 2009. But till now I havent get any paper including sale letter, service book of the car. The executive Mr. Prabhat is not full filling his commitment and asking to give some money first to get the paper