[Resolved]  Maruti Udyog Ltd — poor customer care

i have had similar complaint against one of the dealers in gurgaon...PASCO AUTOMOBILES...the details of my letter has not been responded by the company regional office. i am attaching the letter along...

To,
The Corporate office,
Maruti Suzuki India Ltd
Plot no-1, Nelson Mandela Road,
Vasant Kunj, New Delhi-110070



RE-IMBURSEMENT OF EXPENSES DUE TO NON DELIVERY
OF VEHICLE EVEN AFTER GIVING AVAILABITY
CERTIFICATE

Sir,

1. I, Wing Commander CK Verma of 2228Sqn AF got issued local purchase order No.LS[protected] and Authority letter no. AL[protected] dated 06 Mar 09 for Zen Estillo VXI ABS (for Rs 3, 43, 368/-) after I was given written and confirmed availability of the vehicle as desired by me (photo copy attached). After completing all the formalities on 06 Mar 09, I am shocked that till date PASCO AUTOMOBILES (Maruti Dealer) has not provided me the vehicle. The same case happened with me when I booked the vehicle in the month of Nov 08 and had to wait for two months before cancelling the complete Purchase order (copy attached).

2. I have incurred heavy financial losses besides undergoing the mental agony for last for more than six months. The details of my losses are as under:-

S. NO PURPOSE EXPENSES INCURRED
1. Cost of making draft (Nov 08) 900.00
2. Travel To/From Hissar 1000.00
3. Travel To/From Hissar for cancellation 1000.00
4. Cost of Cancellation 500.00
5. Cost of Re making Draft 900.00
6. Travel To/From Hissar 1000.00
7. Travel To/From Hissar for cancellation 1000.00
8. Travel To/From Hissar for cancellation 1000.00
9. Payment or Deposit of Draft 550.00
10. Cost of Telephone Calls 1500.00
11. Loss of Interest on the Amount for 06 months 9000.00
12. Miscellaneous Expenses 1000.00
TOTAL 19, 350.00

3. The above mentioned expense is no exaggeration as I am attaching necessary documents along. I had to take out money from my Provident Fund and hence the Interest lost is actual.

4. I have also complained to the Customer Care of MARUTI twice on mail and once on the Toll Free number. The complaint number is [protected].

5. It is requested that losses incurred by me (Rs- 19, 350/--) may be re-imbusred to me by 30 May 09, failing which I will be left with no choice but to take up the matter through consumer forum.



Yours sincerely




(CHAITANYA KUMAR VERMA)
Date: 10 may 09 Wing Commander


Copy to: (1) Regional office, Maruti Suzuki India Ltd, Plot no-1, Nelson Mandela Road, Vasant Kunj, New Delhi-110070

We, Avant garde Hospitality Pvt Ltd Based in Bangalore has purchased on Maruti Omni on the first week of February from Bimal Auto Agency, Indiranagar Bangalore.(OMNI LPG STD BS III (5 STR WITH IMMOBILISER) . But the from the day one it started showing problems and we gave the vehicle for rectification thrice. Last time we given was on 15.05.09 and we got the vehicle on 16.05.09 evening claiming that all problem has been rectified. But still the problem persits and it used to stop during the running. Reg No of the Vehicle KA-03 J 7453.

We want the errors to be rectified else give us a new vehicle

Sony Jacob.
Manager- Admin
Avant Garde Hospitality
Bangalore- 42
Ph:[protected].

DEAR SIR /MAM,
AS I HAVE BOOKED A ZEN ESTILO VXI CAR MODEL FROM YOUR MARUTI DEALER'S RUKMANI MOTARS PRIVATE LIMITED INDORE.I HAVE MADE THEM THE BOOKING PAYMENT MY 1ST PAYMENT WAS BEING DONE ON 27/05/09 WORTHRS.5100/- AND THEN THE SECOND PAYMENT WAS DONE ON 30/05/09 WORTH RS.71580.SINCE THEN WHEN WE TRIED TO CONTACT THE MANAGER N THE SALES PERSON NAMED DEEPA WORKING ON RUKMANI MOTARS PRIVATE LIMITED REGARDING THE DELIVERY OF THE CAR THEY ARE BEING VERY IMPOLITE TO US THEY HUNG UP THE CALL IN MIDDLE OF THE CONVERSATION.NOW THEY ARE NOT PICKING OUR CALL.WE HAVE PURCHASED THE CAR ON THE NAME OF MS.DARSHINI DEV.I WOULD REALLY LIKE YOU TO PLEASE INFORM US REGARDING THE DELIVERY OF THE CAR.
THANKYOU

very poor sevice, no facilites,

no facilities . very poor service

Maruti Udyog Ltd, Zen - Lx 2005 — Harsh & lay man like conversation by Insurance dealing Person at Coral Motors, Bareilly, U.P.

Dear Sir,
For my car ZEN-LX, 2005 R.C. No.UP 25 Q 7030 I have already done insurance by ICICI LOmbard from Sumitra Motors, Shahjahanpur, U.P. for[protected].In the meanwhile I received a reminder letter from Coral motors, Bareilly Insurance Division for renewal of my car insurance. My thanks n regards to his team for reminding me.I called today on Mobile no. [protected], Mr. Aslam regarding discount on premium amount other than NCB becoz during renewal year 2007-08 they offered & gave me 50% discount on service charge of car twice equal to 100% discount on one service.That, s why I asked regarding discount at dealer level.But since my insurance was already done, he talked in very harsh way like dealing with a lay man.This seems to be very serious matter becoz maruti is known for its best dealing with their customers & so is on the top among automobile industries.
I am shocked really shocked by his such type of dealing.
Kindly look into the matter & do the needful to prevent further mishappening becoz such type of people in MARUTI are spoiling the bright and customer friendly dealing image of maruti.
Plz inform me for the action taken against him.
Thanks n regards.
With Best wishes.

Sincerely Yours
Dr.P.C. Srivastava
Assistant Professor
Dept. of Forensic Medicine
Rohilkhand Medivcal College
Bareilly-243006.
(267 B, Indra Nagar, Bareilly)
Mob. No. [protected].

Dear Sir,

1st Reminder to you. In response to my previous complaints lodged to you dt 19.09.09. As irequest you that please don't complicate the matter & not to force me to go for consumer forum for the legal help.

Thanks

Regards

Biswa Bandhu Dasgupta
[protected]





To, Dt- 19/09/2009
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

Dear Sir,
Sub:- Anti-consumer practices by Maruti Suzuki through its agent Mohan Motor Udyog, Kolkata
Contrary to our high expectations from Maruti Udyog Ltd., the treatment we have received from you and your associates has been appalling. I have purchased a vehicle of type Maruti Alto LX on 30th November’ 2008 of colour Pearl Silver with Chassis No.: 1223146, Engine No.: 3561093, Registration No. WB 24 K 2943, from your authorized dealer Mohan Motor Udyog. I met an accident with my car on 06.06.09; the car got damaged at left front position.
The car handed over to Maruti authorize service centre Mohan Motor Udyog, Kolkata on the same day. As per the Insurance (Bajaj), they gave clearance for the repairing work on 9th June’09. I have tried several occasions to contact the authorize representative Mr. Rajinder Singh of Mohan Motor Udyog Kolkata but in vain. He never showed gesture to lift the phone call.
Finally I had to go through via media to know the status of my car which was handed over to the said agency and could know that they will take another 10 days time(altogether it is more than 3 weeks time) to handover me the car even though it was a matter of a week job. It appears to me as a trouble which M/s Mohan Motor is creating with motivated way as I will have to pay the EMI without enjoying the car for June-09. I believe, somehow it is not matching with the reputation of your esteem organization.
In view of above, the matter is being put forwarded to you for a fruitful outcome and with a hope that the EMI for the said month with be paid by M/s Maruti Udyog Ltd.
You early action on the issue is highly appreciated.

Sincerely
Biswa Bandhu Dasgupta
[protected]
[protected]@rediffmail.com

Maruti Udyog Ltd / Swift Dzire — MILLAGE DROPPED AFTER 2ND SERVICE FROM 19KM/L TO 10

MY SWIFT DZIRE WAS PURCHASED IN JUNE 2008 FROM RANA MOTORS, DELHI.
THE 2ND SERVICE OF MY CAR WAS DONE IN FEBURARAY/MARCH 2009 AND SINCE THEN THE MIEAGE/ AVERAGE MILEAGE OF MY CAR HAS FALLEN FROM 19KM/L TO 12.5KM/L FOR OUTSTATION AND WITHIN CITY FROM 15 TO 10KM/L. INSPITE OF THE REPEAT SETTING BY RANA MOTORS. AS I WAS INFORMED ON MY IST COMPLAINT TO THEM THAT THE SETTING WAS DISTURBED AND THE CAR WAS DELIVERED TO ME WITHOUT CHECKING THIS POSITION WHICH WAS DISTURBED FOR THE RESON BEST KNOWN TO THEM. HOWEVER EVEN AFTER REAPEATED COMPLAINTS THEY HAVE NOT BEEN ABLE TO OR THEY ARE NOT SETTING IT PROPERLY FOR RESONS BEST KWON TO THEM, AND THEY ARE WAISTING MY VALUABLE TIME EACH TIME SINCE I AM HARD PRESSED FOR TIME DUE TO MY BUSY SCHEDULE. NOW MR. SRIVASTAV, GM, RANA MOTORS HAS AGAIN ASKED ME TO BRING THE CAR TO THEIR WORK SHOP ON[protected]TOMMORROW).

A PROPER INSPECTION OF CAR IS REQUIRED TO BE DONE BEFORE DELIVERY -NOT BEING DONE.

THEY ARE SUPPOSE TO VALUE THE TIME OF THEIR CUSTOMER, WHY SHOULD THE CUSTOMER WASTE HIS TIME FOR NO FAULT OF HIS AND WHY NOT A HEAVY PENALTY BE PUT ON THEM FOR THE TIME AND HAARRASMENT AND UNNESSCARY TENSION AND WASTE OF CUSTOMER MONEY.

RAKESH JAIN

CC. : MD- MR. JAGDISH KHATTER- MARUTI UDYOG LTD, GURGAON.

Dear Sir,
I have bocked one Maruti swift LDI from "Bagga Link Motors Ltd. Link Road Karol bagh New Delhi"on dated 08/05/09 boocking amount Rs.10000/- by cheque (cheque No:. 755639) from ING Vysya Bank Ltd. Booked by Mr. Chibbar & he commited to me they delivired the vichle within 45 days but after 45 days i call to mr. Chibbar he says every time falls commitment to me for next 2-3 days. So piz check the status & Reply to me urgently otherwise advise to me i call to you or Cunsumer Court.

Thanks & Regards

Vijay Kumar Sharma
# [protected]

Delay in delivery of Swift D'zire; booked on15 feb. 2009 at D D Motors wazirpurdepotDelhi.. Hi Iam Parmanand Arya . Ibooked Swift D'zire from DDMotors (wazir pur) Delhi.My boking no is-2603735 dated 15 feb 2009.at the time of booking I was assured to delivered the car with in 3-4 months. To dayis 15 july 2009 even after complition of five months Iam unable to awail the said car. Near about dozen of times I met Mr.Sumit-maneger, Mr.Puneet Salooja DGM-sales-finance(wazirpur) but no one have solution of this problem All the Manegers are not not able to give me a cofirm date of car delivery .Actually they all are DAMEGERS not MANEGERS. Please help me... Parmanand Arya

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

July 22, 2009

Sir/ Madam,
with due respect i beg to state that, i bought one pre-owned Maruti 800 AC car(PB65D0760) from DEWARS GARAGE LTD, MARUTI TRUE VALUE.4, COUNCIL HOUSE STREET, KOLKATA-700001, WEST BENGAL on 10.12.2008 at evening (approx 6 pm) by Rs. 1, 58, 000.00/-, which was previously owned by Mr. Neer Sen(Punjab).
But till today(22.07.2009) i do not get the R.C. Book / Tax token.
The fact is that 7 months has already gone. But being a buyer i am not be the legal owner of the above stated vehicle.
Due to the harassment of traffic police, i am not availing the car.
So i am now in severe mental pressure.
Hundreds of hundred time i appealed to the relevant authority(Sales Executive Mr. Suman Roy.).But all were in vain.
As a defense personnel i am appealing you to take this matter seriously.
I want immediate necessary action from you regarding this matter to let me free from such mental agony.
Please accord priority.
Regards.
RAJA DEBNATH.
IC., DOC. & TECH. LIB.
HINDUSTHAN AERONAUTICS LIMITED.
6 WINGS, AIR FORCE STATION.
BARRACK PORE, WEST BENGAL.

I have received poor service from Dewar's garage.

My car Swift Dezire(ZDI) has sent for 2nd free servicing to "Dewar's Garage" today(13/Aug/09) thru PICK UP/DROP facility. When I have receive my car back inside was not clean at all. Tried to contact to the service centre but it was already closed. My question is why they delivered the car without proper cheking? Is this type of free service they r doing?
I used few cars from Hyundai & Tata, never had such bad servicing record.
Need proper explanation, why car has delivered without cleaning inside??
Who is the service maneger??
My Cars Details:
Customer Name: Subir Saha Mobile: [protected]
Invoice no : BR09003655
Job card no. : JC09009398 Date : 13/08/09
Reg. no. : WB26K1269 Milage: 2928
Model : MARUTI SWIFT DZIRE ZDI
SA Name : Somnath Saha
Chassis No. :142239
Service type : 2nd free servicing

Reliance General Insurance (Maruti Udyog Limited) — Estimate cost of Maruti-Suzuki India Ltd was not approved

Reliance General Insurance Number:[protected]
Claim estimate submitted on 20th August, verifed on 21st august.

The verifyier verified and did not sanctioned the amount as per Maruti Suzuki India limited rate for denting -painting Job. Claim No: [protected].

The verifier called and told me to go to MOTOR MAGIC!!! where charge is as per RGIL.

On 24th Spoken with the RM but he was also played the same recording.

I was having insurance earlier of National Insurance and this is the first claim.

Maruti has alreday taken Rs 500/ for providing estimate cost from me.

i FEEL SOORY FOR HAVING SOLD MY HONDA CITY TO BUY YOURS sx4, a grave mistake i could ever make. your dealers are still best at selling ALTO.WAGON R OR MAY SELF SOLD SWIFT.They still dont know to attende to a customer of SX4 or above.the atttiutde is "i dont care a damn"like.its more than 4 months i been asking for a floow mat for sx4..but in vain.the guys at the indus showroom, calicut, kerala are hopeless.for last 4 months a customer had to follow up for an accesory..ARE UR STUFFS SO SPL THAN HONDA OR VERNA THAT A CUSOTMER IS MADE FUN OF WHN EVER I ASK IF THE FLOOR MATS HAVE COME..ITS OVER 4 MONTH STILL THE GUYS AT DEALERSHIP HAVE NO CLUS WHN WILL IT COME FINALLY.
GOD BLESS.
I WOULD NEVER EVER RECOMD A PRODUCT ABOVE SWIFT TO BE BOUGHT FROM MARUTI.BETTER TO STICK WITH HONDA.
GOOD LUCK AND I AM SURE YOU WILL NEVER REVERT AS WELL.ANYWAYS..BYE.

i FEEL SOORY FOR HAVING SOLD MY HONDA CITY TO BUY YOURS sx4, a grave mistake i could ever make. your dealers are still best at selling ALTO.WAGON R OR MAY SELF SOLD SWIFT.They still dont know to attende to a customer of SX4 or above.the atttiutde is "i dont care a damn"like.its more than 4 months i been asking for a floow mat for sx4..but in vain.the guys at the indus showroom, calicut, kerala are hopeless.for last 4 months a customer had to follow up for an accesory..ARE UR STUFFS SO SPL THAN HONDA OR VERNA THAT A CUSOTMER IS MADE FUN OF WHN EVER I ASK IF THE FLOOR MATS HAVE COME..ITS OVER 4 MONTH STILL THE GUYS AT DEALERSHIP HAVE NO CLUS WHN WILL IT COME FINALLY.
GOD BLESS.
I WOULD NEVER EVER RECOMD A PRODUCT ABOVE SWIFT TO BE BOUGHT FROM MARUTI.BETTER TO STICK WITH HONDA.
GOOD LUCK AND I AM SURE YOU WILL NEVER REVERT AS WELL.ANYWAYS..BYE.

Pankaj Narula
Chief General Manager (Service)
Maruti Udyog Limited
Palam Gurgaon Road,
Gurgaon,
I have purchased Swift Glam vide invoice dated 20.8.09. On 6.9.09 I figure that there is some noise coming out from the base of the car. i happen to take it to the dealer Mktg Times at the same moment. My luck that Mr Daljit Singh happen to inspect my car himself. I was told that water has gone inside and hence the bushes have dried due to which this noise is coming. I was told to bring the car the next day as it would take some time to get the bushes creased. All my thank to Mr Daljit Singh for taking the pains of giving me excellent service. Had it been any worker, maybe he would have tried doing some instant remedy and i wud have landed to the service station 20 times.

But here i am wanting to point out that a car of 2 weeks old - how does it start making a creaking noise and how do the bushes get dry. We talk of PDI. if this kind of PDI we are doing no doubt people run for imported stuff... My worry here is what next...would some responsible person anser to this and give some customer satisfaction that you have not spent Rs 5 lacs which have gone down the drain pipe...

Dear Sir,

I have purchased maruti 800 vehicle from rsn motors hubli (karnataka) and i very proud customer of maruthi.I have purchased vehicle in 2004 marutho 800- fi and from then onwards there was no such complaint in the vehicle.I have been servicing only through your authorised service centre since i am also working in world no-1 company of service industry.
After just 5.5 yrs of compltion, i have taken my vehicle for regular check up and servicing.To my surprise your authorised workshop supervisor shown me the vehicle underneath of the engine and i was shocked that below near to engine mounting area whoe body part is rusted and he has advised me to repair it immediately to avoid major accident in future and he has told me that approximate cost of this would be rs.12000/- .I was planing to take again new vehicle in the month of jan-10 and with this quality of maruthi iam realy planing to change my plan to other model if you are not shown any concern and help in getting it replaced by new one.Customer like me are having more faith in maruthi one in better quality and mtlage.Since iam satisfied customer in performance, i lookforward your help since total body underneath got rusted which is not acceptable to any customer like me.Hope you will reply to my mail within two days after receipts of this mail with solution to my problem.
waiting for your reply soon.
My mobile no is- [protected]
banglore

regards
anant

To

The Chief General Manager
MARUTI UDYOG LIMITED

Dear Sir,


I have purchased a new Maruti ALTO LX-XFUN . having model no.-MRF308, engine no. 4161753, chassis no. 871036 on 12/02/2007 from SEVA AUTOMOTIVE PVT LTD Nashik (M.H. )

FOR 2 YEARS from day one and has been regularly serviced by authorised

service agency (SEVA AUTOMOTIVE PVT LTD Nashik (M.H.). First time I have recognized problem in my car that is related to silencer.. When I drive my car & give accillator. That time I am feeling some noise inside of silencer. I have discussed with Mr. Niraj Jadav (Works Manager), service agency (SEVA AUTOMOTIVE PVT LTD ) Nashik (M.H.)about this problem. He told me that problem is occur because of some parts are corrosion inside of Silencer. But I have used my car only 9000 K.M only.

As I know from Dealer and other source. All The parts are Quality passed & life of parts should be more than of 5 years.

My Self Narayan Bhikaji Khaire, I am working as marking office in multinational company from last 30 years. My self also know about quality process of components. We also give some commitment to customer about parts liability .

Know I want request to you please replace corrosion parts through my dealer.
Please do the necessary action.

Thanking you.

Yours faithfully,
Narayan Bhikaji Khaire,
Marketing office.
Mob:-[protected]
Phone:-+[protected]

Maruti Suzuki — Dealer selling

Dear Sir/Madam

I am ishan Mahajan from chowari distt chamba .I plan to bug alto exite (limited editions ) from my nearest showroom PATHANKOT VEHICLEADES PVT. LTD he can give scheme on alto rs 2000 on kissan pass book ( which is not given at the time of purchase ) & 10700 Rs in which 2000Rs is use in insurance and other can use in accessory . I ask i don't want to use 8700 Rs in accessory please revert this amount in car insurance he reply this is only use in accessory . Then i can call at MALAN, NAGROTA - BAGWAN , KANGRA, H.P. he can offer amount (10700 Rs )in which 5000Rs in insurance and rest of the amount he committed to return back in cash but in the mean time pathankot showroom know that i am going to purchase car from nagrota showroom he can call at nagrota showroom by u are giving such offer to customer god knows but he ask to nagrota showroom result all this nagrota showroom refuse to give me car . Then i call chandigarh showroom he can offer on alto 14000 in 14000rs he give insurance free and rest of the amount given cash .But your PATHANKOT VEHICLEADES PVT. LTD dealer ask he that i[censored] want to bug alto exite model then accepct our offer.

Please tell me but is cetera about scheme is that the amount can use only in accessory by there is difference between chandigarh & himachal .buy u made people fool with this kind of schme . our nobody dealer can give car me because of PATHANKOT VEHICLEADES PVT. LTD

after all this with this kind of our service i refuse to bug alto exite model . I am paling to bug santro new model.I summit draft for cancellation which is made for alto .

regards
Ishan Mahajan

Maruti Udyog Calicut Branch — irresponsible handling

Experience of soreness.
My endeavour with Maruti Udyog Calicut branch is a reminiscence of a
Govt enterprise where you are under their mercy and being treated as some sub standard customer, either they have not entered into this competitive era or they still prefer to remain with their prehistoric virtues where customers abide to their cynicism.
My only wrong doing as enlightened by them is booking a car, Swift Dzire Zdi after paying a measly sum as the booking amount and going through their booking formalities on the 4/7/2009. At that time the expected date of delivery by them was after 6 to 8 mths. Having waited for 3 months I decided to check up. The senior sales man who did our booking turned out to be incompetent in responding to my request. He had the art of stalling me every time I called him with some excuse. So my next aim apart from my daily schedule of my work became to constantly try to attain information of some kind from them. After fruitless attempts a break through occurred only to find out that the initial waiting period of 6 to 8 months now turned out to be a yr, their reason, Maruti is not able to maintain their promise. Meanwhile they did not have the courtesy to inform me. After confronting them with this unexpected delay, when you have other agencies who are queuing up to provide the same car in the stipulated time of 6 mths, may be with some extra cash to stimulate them, the staff’s response to the statement was to go to that dealer and get the car. I think having waited for 3 months and after repeated attempts from my side to finally get this remark of cynicism was quite immature from them.
All I have to say to Maruti Udyog – Calicut branch is “Grow up. Being a professional act like one for the badge that you represent is quite a heavy one in its legacy.”