Matrix Cellular International Services Pvt Ltd — Faulty charges

One will get sim cards in singapore so easily and at cheaper rate why to opt for matrix ?

hi, I was also cheated in the same way when I visited Singapore for a week and I when I cam back I got a bill of 1.5 lac ..!!! and without notification I was charged 110000 from my card...:(:( Please pass the message and beware of them. We have to do something about this legally or else they are stealing money from everyone like this..!!

Dear Ms Srivastava,

This is in addition to our tele conversation happened with Mr. Aditya Sudhalkar.

We wish to clarify you that that the amount was not charged from your credit card, however it might be attempted to charge the same outstanding amount from your credit card. We advise to check with your bank on this or provide us with your credit card statement, we will have this cross checked and update you.

Also, you are requested to make the payments and settle the account.

Thanks.

Regards
Support_Matrix

Dear Mr. Rakesh,

We apologize for the inconvenience caused to you.

Kindly share your Matrix connection's details so that we can have this checked and resolve for you.

Thanks.

Regards
Support_Matrix

Dear Mr. Rakesh,

We regret for the inconvenience caused (if any).

Please let us know your Matrix account details to get the issue checked and resolved for you.

Thanks & Regards,

Matrix_Support

HI,


I had take 2 Sim cards from matrix for my US visit 24-march-13 to 7-Apr-13. I'd requested for Voice+Data([protected]) on one and only voice on other([protected]).I had lots of trouble for first three days as for some reason they weren't able to activate data on the first Sim, and while trying to activate data they decoupled the Sim and render it useless. So I was left with only one Sim card . So I requested them to activate data plan on the other one, now they claim that the data pack is $45 while in Bangalore airport, the salesman informed it was $40(price hiked in 3 days??? quite possible).

Then after I'm back to India I receive the bill which has an extra line item, a call to UK, with a charge of $21

28/03/2013 09:13:00 [protected] International Call United Kingdom 00:07:00 21.00 0.00 0.00 1186.08

I'm sure I dint make any call to UK, all the calls that I made were only to India or within US.
But as you would've guessed they never accepted that the record is false.

After seeing that I sent a mail to the support, and ask them for clarification, and guess what next day the whole amount is charged from my credit card, without my permission.

And then when I ask for the call details record CDR/Voice logs for that call, there is no reply, its already been more than 15 days.
I will be taking legal action against Matrix, but I would say just stay away from them.



Regards
Raj Pandian

Definitely Recommend Matrix

Not only amazing network coverage, but the tariff plans for Thailand are equally kickass and really easy on the pockets!! Definitely recommending Matrix International Sim cards to all