[Resolved] Mobile Service Of Reliance Communications — UNFAIR AND ILLEGAL PRACTICE TO EXTRACT MONEY FROM SUBSCRIBERS | |
TELECOM REGULATORY AUTHORITY OF INDIA NEW DELHI SIR, The following COMPLAINT by way of representation was sent to Mr. Anil Dhirubhai Ambani -- Chairman Reliance Communications which is self explanatory . As the Chairman or any other responsible officer ( including designated nodal officer and the Appellate Authority of the company has not cared to even acknowledge the receipt, we are constrained to approach you to kindly take cognizance of this unfair, illegal and customer inimical practice adopted by the telecom operator defying your specified regulation. In the interest of millions of consumers, kindly direct the telecom operator to discontinue withdraw this with immediate effect Thanking you For Consumer Complaints Cell Mohan Siroya Chairperson [protected][protected] From: [protected]@hotmail.com To: [protected]@relianceada.com Subject: UNFAIR AND ILLEGAL PRACTICE ADOPTED BY R COMM -- URGENT ATTENTION PL. Date: Sun, 9 Aug 2009 21:02:15 +0530 Shri Anil D Ambani Chairman—Anil Dhirubhai Ambani Group of Companies Mumbai Sir, Re: Unfair and Illegal practice adopted by Reliance Communications 1. We are appalled to receive a number of complaints about an unfair and illegal practice adopted by your group company Reliance Communications . It is noticed that even by mistake if star key on the user handset is “pressed”, he/she is deemed to have subscribed to the CALLER TUNE. An instant SMS is sent to the subscriber confirming having given the consent for subscribing the VALUE ADDED SERVICE and levying the entire monthly charge in advance . When the subscriber protests that he never intended to subscribe this, your CSE instantly tells that “the moment the star button is pressed, you deem to have subscribed to the caller tune service. Even if you unsubscribe now, the charges have already been debited which are not reversible by me” 2 2 Such a customer inimical practice not only is UNFAIR but ILLEGAL too as the Telecom Regulatory Authority of India (TRAI) has applied a rule for all Telecom Service Operators that “ NO CHARGEABLE VALUE ADDED SERVICE LIKE ….. CALLER TUNE ….. ETC. SHALL BE PROVIDED TO A CUSTOMER WITHOUT HIS/HER EXPLICIT CONSENT” The above practice of the company thus violates this regulation and causes unnecessary harassment of subscriber, creating avoidable dispute and subsequent reversal/crediting back the already billed amount, thus wasting a lot of time and getting a bad name for the company . 3 This Cell, before lodging a formal complaint/grievance with the Regulator and the Media, thought it fit to bring this to your kind notice to rectify/ withdraw the said unfair/illegal practice immediately to avoid tarnishing the fair image of ADAG. We fondly hope that you will do the needful at the earliest under intimation to us . Thanking you For and on Behalf of Consumer Complaints Cell Mohan Siroya Chairperson Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
Reliance Infocom is a Fraudulent Company. They are doing this to all their Customers. Also they deduct small amounts of money regularly from all their Customers. Therefore, please throw away your Reliance Mobile and buy Tata Docomo or Tata Indicom or Airtel or Vodafore Sims. Please spread this message to all Reliance Customers who are your Friends or Relatives.
REQUEST TO CONTINUE THE FACILITY OF 995 PLAN, SAME AS OTHER PLAN
Dear sir/madam
I had activated my unlimited 995 on 25th of july.That time there were so many facilities including free calling on RTL nos. of bihar, mp, etc. But from 18th of august free calling on RTL nos. was closed from total plans and onnet packs.After sometime you provided a new onnet pack of 149. Which is activated in every plan except my unlimited 995 and 770.Rght now i am in mumbai and i have to face a lot of problems. There is some problem to change my mobile number. What should I do?
I have already sent my REQUEST to Nodal officer sir on[protected]. This is a request to reliance so don't accept as a complaint.
Please attention on me and do needful.Thanking you.
MY MOBILE NUMBER IS [protected] FOR FURTHER DETAILS. MY EMAIL ID IS [protected]@GMAIL.COM
Dear sir/madam
I had activated my unlimited 995 on 25th of july.That time there were so many facilities including free calling on RTL nos. of bihar, mp, etc. But from 18th of august free calling on RTL nos. was closed from total plans and onnet packs.After sometime you provided a new onnet pack of 149. Which is activated in every plan except my unlimited 995 and 770.Rght now i am in mumbai and i have to face a lot of problems. There is some problem to change my mobile number. What should I do?
I have already sent my REQUEST to Nodal officer sir on[protected]. This is a request to reliance so don't accept as a complaint.
Please attention on me and do needful.Thanking you.
MY MOBILE NUMBER IS [protected] FOR FURTHER DETAILS. MY EMAIL ID IS [protected]@GMAIL.COM
REQUEST TO CONTINUE THE FACILITY OF 995 PLAN, SAME AS OTHER PLAN
Dear sir/madam
I had activated my unlimited 995 on 25th of july.That time there were so many facilities including free calling on RTL nos. of bihar, mp, etc. But from 18th of august free calling on RTL nos. was closed from total plans and onnet packs.After sometime you provided a new onnet pack of 149. Which is activated in every plan except my unlimited 995 and 770.Right now i am in mumbai and i have to face a lot of problems. There is some problem to change my mobile number. What should I do?
I have already sent my REQUEST to Nodal officer sir on[protected]. This is a request to reliance so don't accept as a complaint.
Please attention on me and do needful.Thanking you.
MY MOBILE NUMBER IS [protected] FOR FURTHER DETAILS. MY EMAIL ID IS [protected]@GMAIL.COM
Dear sir/madam
I had activated my unlimited 995 on 25th of july.That time there were so many facilities including free calling on RTL nos. of bihar, mp, etc. But from 18th of august free calling on RTL nos. was closed from total plans and onnet packs.After sometime you provided a new onnet pack of 149. Which is activated in every plan except my unlimited 995 and 770.Right now i am in mumbai and i have to face a lot of problems. There is some problem to change my mobile number. What should I do?
I have already sent my REQUEST to Nodal officer sir on[protected]. This is a request to reliance so don't accept as a complaint.
Please attention on me and do needful.Thanking you.
MY MOBILE NUMBER IS [protected] FOR FURTHER DETAILS. MY EMAIL ID IS [protected]@GMAIL.COM
I’ve cancelled my Land line service [[protected]] on 28/12/2009.On that time I was told that in 45 to 60 days I’ii receive my deposite amount Rs.1000/-
It’s more than 71 days but till I’ve not received my deposite amount.Kindly look into the matter & send deposite amount at an early date
Ph.No.[Which is cancelled[protected]
Name of the local RIL – Shri Sai Datta Communication-Kopargaon
WOTC no-41323
WOTC Code [protected]
CAF No.[protected]
It’s more than 71 days but till I’ve not received my deposite amount.Kindly look into the matter & send deposite amount at an early date
Ph.No.[Which is cancelled[protected]
Name of the local RIL – Shri Sai Datta Communication-Kopargaon
WOTC no-41323
WOTC Code [protected]
CAF No.[protected]
From
Santosh kumar maurya
Emai.address- [protected]@ymail.com
Mob No:[protected]
Sir/Mam,
with best regards I beg to inform you that there is no any tower within the range of 11km so that all the villagers and I also facing the problem of call drop. no any other customer interested to buy the new sim because there is no network of any company. Sir due to unavailability of tower I want to give my land on rent to install the tower of any tower. There are only 1 signals bar shown in my mobile while I am using the nokia2626. I am facing this problem from 2years.
Exact location where this problem occur:
VILLAGE: SIKI KHURD
POST: SIKI KHURD
TAHSIL: HANDIA
DISTRICT: ALLAHABAD
STATE:UTTAR PRADESH(EAST)
PIN CODE:221508
ALTERNATE NO:[protected]
Sir/Mam, MY MOBILE NO:[protected]' PLEASE CALL ME AT MY MOBILE.
sincere
Santosh kumar
S/0 Mauji Lal
Santosh kumar maurya
Emai.address- [protected]@ymail.com
Mob No:[protected]
Sir/Mam,
with best regards I beg to inform you that there is no any tower within the range of 11km so that all the villagers and I also facing the problem of call drop. no any other customer interested to buy the new sim because there is no network of any company. Sir due to unavailability of tower I want to give my land on rent to install the tower of any tower. There are only 1 signals bar shown in my mobile while I am using the nokia2626. I am facing this problem from 2years.
Exact location where this problem occur:
VILLAGE: SIKI KHURD
POST: SIKI KHURD
TAHSIL: HANDIA
DISTRICT: ALLAHABAD
STATE:UTTAR PRADESH(EAST)
PIN CODE:221508
ALTERNATE NO:[protected]
Sir/Mam, MY MOBILE NO:[protected]' PLEASE CALL ME AT MY MOBILE.
sincere
Santosh kumar
S/0 Mauji Lal
TO
THE BOARD OF DIRECTOR
RE :- COMPLAIN O[censored]SING DUPLICATE SIM ISSUED FROM PURNIA WITHOUT MY CONCERN
THIS IS CHANDAN KUMAR FROM BHAGALPUR, BIHAR. I AM USER OF SMART SERVICE FOR THE LAST THREE YEAR AND MORE, BEARING MOBILE NO.[protected].IT IS ISSUED MY YOUNGER BROTHER HIS NAME PANKAJ KUMAR RECENTLY I WAS IN A ROAMING FROM 22 NOVEMBER 2010 TO 2 DECEMBER 2010.WHILE IN ROAMING ON 23 NOV 2010.MY SIM WAS BLOCKED BY THE OPERATOR. I WAS ON MY BUSSINESS TRIP AND WAS UNABLE TO BE IN TOUCH WITH MY CLIENT FOR WHICH I BEARED A LOSS OF RS. 2 LAKHS AND MORE I LOOSE MY CONTRACT WITH FEW OF MY POTENTIAL CLIENTS.
AFTER COMING BACK IN THE CITY, I INQUIRED FROM THE RELIANCE COMMUNICATION THAT FOR WHAT MY SIM WAS BLOCKED AND MAPPED BY ANOTHER SIM AND ISSUED TO SOME OTHER PERSON FROM PURNIA. THERE WAS NO EXCLAMATION FROM THERE SIDE THAT WHY THEY DID SO .
NOW I AM FORCED TO TAKE NECESSARY ACTION AGAINST YOUR COMPANY FOR THE LOSS I INCURRED IN BUSINESS, MENTAL HARRASSEMENT AND LOOSING POTENTIAL CUSTOMER OF MY BUSINESS.
IT IS THE RESPONSIBILITY OF THE COMPANY TO CROSS VERIFY THAT WHO IS THE CUSTOMER AND WHETHER HE OWNS THE SIM BY HIS/HER NAME.
LET ME KNOW THAT WHAT ACTION AGAINST THIS COMPLAIN THE COMPANY IS GOING TO INITIATE AND WHO IS GOING TO PAY BACK THE LOSS WHICH I INCURRED FINANCIALLY, MENTALLY AND PHYSICALLY.
CHANDAN KUMAR
THE BOARD OF DIRECTOR
RE :- COMPLAIN O[censored]SING DUPLICATE SIM ISSUED FROM PURNIA WITHOUT MY CONCERN
THIS IS CHANDAN KUMAR FROM BHAGALPUR, BIHAR. I AM USER OF SMART SERVICE FOR THE LAST THREE YEAR AND MORE, BEARING MOBILE NO.[protected].IT IS ISSUED MY YOUNGER BROTHER HIS NAME PANKAJ KUMAR RECENTLY I WAS IN A ROAMING FROM 22 NOVEMBER 2010 TO 2 DECEMBER 2010.WHILE IN ROAMING ON 23 NOV 2010.MY SIM WAS BLOCKED BY THE OPERATOR. I WAS ON MY BUSSINESS TRIP AND WAS UNABLE TO BE IN TOUCH WITH MY CLIENT FOR WHICH I BEARED A LOSS OF RS. 2 LAKHS AND MORE I LOOSE MY CONTRACT WITH FEW OF MY POTENTIAL CLIENTS.
AFTER COMING BACK IN THE CITY, I INQUIRED FROM THE RELIANCE COMMUNICATION THAT FOR WHAT MY SIM WAS BLOCKED AND MAPPED BY ANOTHER SIM AND ISSUED TO SOME OTHER PERSON FROM PURNIA. THERE WAS NO EXCLAMATION FROM THERE SIDE THAT WHY THEY DID SO .
NOW I AM FORCED TO TAKE NECESSARY ACTION AGAINST YOUR COMPANY FOR THE LOSS I INCURRED IN BUSINESS, MENTAL HARRASSEMENT AND LOOSING POTENTIAL CUSTOMER OF MY BUSINESS.
IT IS THE RESPONSIBILITY OF THE COMPANY TO CROSS VERIFY THAT WHO IS THE CUSTOMER AND WHETHER HE OWNS THE SIM BY HIS/HER NAME.
LET ME KNOW THAT WHAT ACTION AGAINST THIS COMPLAIN THE COMPANY IS GOING TO INITIATE AND WHO IS GOING TO PAY BACK THE LOSS WHICH I INCURRED FINANCIALLY, MENTALLY AND PHYSICALLY.
CHANDAN KUMAR
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Reliance Communications — UNFAIR PRACTICES
I am using reliance CDMA no.[protected] for past 03 months. i had not given any request for caller tunes or sms shero-shyari, but these services were activated by the company and money was deducted from my pre paid account without my knowledge. When i contacted their call center they could not give any satisfactory reply . I request RELIANCE communications to refund the amount deducted ,for the services not used.