Naina Hiranandani <naina.[protected]@gmail.com> Wed, Jul 22, 2009 at 11:10 AM
To: [protected]@relianceada.com, [protected]@relianceada.com, rworld.[protected]@relianceada.com
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TO WHOM IT MAY CONCERN
RE: Failure of Internet Services from 20-21st July and waiver for two days.
I have been an internet user for more than 10 years now, never I have seen a more disgustingly inefficient organisation that comes in the name of Reliance. You can verify your records with what I have to say.
1) On Monday 20th July at 10.30 am, I called and registered a complaint saying that my internet is not working at all.
Complaint number:[protected]
I was told I would be given a call within 60 minutes. It did not happen. I called again at 11.20, he said I would receive a call.
2) On Monday, 20th July, at 2.40 pm and this time I was transferred to the technical department. A woman called Savita realised that there is no problem with my computer and it is an external problem.
Complaint number:[protected]
Till Tuesday, more than 24 hours had passed. And until Tuesday night, none of it was working. I did not get a single call from any agency verifying whether my connection is set or not.
I DONT CARE WHAT YOUR POLICIES ARE, all I know is that my internet was dead for two whole days and I want a waiver for it. If your executives dont call back or register complaints, it is not my problem. I did the needful and did my duty.
I feel like writing an article in the paper or suing you in consumer court for mental harassment. In the two days, I have spoken to Mohammed, Rachit, Savita, and even Sunita, the floor manager, who even had the audacity to hang up on me. She didnt do jack . I dont understand that a) there are no heavy rains b) no political problem, why has this happened for the 6th time this month only with Reliance. Tata Indicom, Idea and Airtel internet was working fine. It is just you people. You dont understand that someone's profession may depend on this kind of situation and that, no one has time to waste time and energy repeatedly.
I hope to see some action about this. If I dont see a response, I'll understand what a waste of a company this is and should feel sorry for a corporation that runs on such flimsy values.
Naina Hiranandani
Subscriber ID:[protected]
Aug 14, 2020
Complaint marked as Resolved 
![Bharat Sanchar Nigam [BSNL]](/thumb.php?bname=1&src=bsnl.png&wmax=182&hmax=300&quality=90&nocrop=1)
TP RELIANCE — Urgently Need Help
Dear Sir/Mam,I am Subhajit Chandra the son of Meghnath Chandra. I am one of the the police holder of your company, I have already 3 policies by my father.
1.
Policy holder : Subhajit Chandra
father: Megh Nath Chhandra
Address: 53/A W. C. Banerjee Street, kolkata-6
phone no given: [protected]
policy No. 05907696
date of issue 10/08/2007
premium Rs.24000/- per year.(premium for 3 years mature after 5 years)
2.
Policy holder : Subhajit Chandra
father: Megh Nath Chhandra
Address: 53/A W. C. Banerjee Street, kolkata-6
phone no given: [protected]
policy No. 11451806
date of issue 05/03/2009
premium Rs.12500/- per 1/2 yearly.(premium for 3 years mature after 5 years)
3.
Policy holder : Megh Nath Chhandra / Subhajit Chandra
Address: 53/A W. C. Banerjee Street, kolkata-6
phone no given: [protected]
policy No. XXXXXXXX
date of issue 13/02/09
premium Rs.1000/- per month.(premium for 12 months mature after 12 months to get Rs 18000/-)
ECS A/c No [protected] from SBI
I have the written documents & receipts of the 1st two policies, but the last one, I don't have any documents, I didn't received also any documents by your agent, on the other hand by the police every month reducing my A/c balance rs. 1000/- per month by ECS drawing from my SBI Account ([protected]). I want the all documents as soon as possible. My father is still now 84 years old, he can not remember any other information related this policy. I want the complete information about this drawing every month by your company..
Please help me out.
Thanks & Regards
Subhajit Chandra