Reliance Communications Complaints & Reviews

Hi,

I am from Andheri, Mumbai.

I lost my sim and want a new sim with my old number.

I went to reliance world and they told me new sim is out of stock.

I went to few more reliance world shops all of them are telling same thing "out of stock"

The thing is the local mobile shops or reliance communication shops (not reliance web world) buys all the available reliance blank sim from reliance web world and sell them with including their profit which is 50%.

A blank sim comes in 100 INR and they (local retailer) sell it in 150 INR and dont give the bill.

Kindly look into this matter.

I had submitted an application for consolidating two of my Folios on 2nd July'09. Till date there is no action or any response to my application. When I call the customer care they speak like individuals and not as an organization, evertime I call them to clarify they come out with some reasons and tell me a place a request to change that, change this, but without giving proper reason for not consolidating.

It is frustrating that an organization like Reliance Mutal Fund is behaving so unprofessionally.

With the hype of the new Reliance GSM, i've taken a SIM card in Mehrauli, Delhi. It has a very poor indoor signal problem. The customer care don't seem to bother about this matter, even though i've complained several times. They just seem to close the case with no background check. Please make sure that customer care is involved completely to find out about this matter.

i had recharge my number by 303/- for gprs conection on 24 june 09...it works well till 10 july, since then i am not getting gprs connection from relaince GSM...i have contact several times to customer care and lodge the complaint[protected]...from the same number...but till date no any action even a single information has been received from companey...my gprs validity is going to expire soon, without using full sactisfatory service...
so reliance should rectify the complaint soon and how much days they have done delay...they must give me validity for gprs for 15 days more...

I bought a Reliance post paid mobile connection ([protected]) on 4th july 2009. I took a 995 plan under which calls made to all reliance numbers are free. To my surprise I got a call from reliance stating that my plan is 770, so after much of protest they accepted their fault and changed my plan to the original 995 plan. After that whenever I use to make a free call I got a SMS from them that my usage is high and that I should pay money for the calls which are suppose to be free. Even though the calls were freee I paid Rs1000 on their assurance that the issue will be solved within 1-2 days. To my surprise I still get SMS for high usage and the customer care is helpless as ever, I also went to the Reliance Web World shop but was of no use.
Now they are asking me to pay more for the calls which are free.
I am really harassed because of this behaviour of Reliance Mobile and on top of that they claim to be number 1 service brand in India. I hope there is some ombudsman for this.
What I understand is that bad customer service is a perennial problem with the company. Please take appropriate actions and save the consumers from facing the agony caused the mobile czar.

Respected Sir/Mam

I have mailed this to -
rworld.[protected]@relianceinfo.com.
[protected]@relianceada.com
and made cc to my account.the same I am mailing it to you

"This is to bring into your consideration that i have been experiencing unaccountable, disgusting, totally unprofessional, irresponsible behaviour at Reliance World Ludhiana located on Mall Road.

The owner and employees here are totally irresponsible. It is all because of them that the outgoing calls from my Number has been barred.They didnot submit my documents on time and this led to the barred outgoing calls.I submitted to them my voter ID Card and passport size photograph at the time I bought the SIM Card for New Prepaid Connection for Rupees Hundered.But what they did with those documents is really unaccountable.They say that they dispatched the documents late but they have no reason to justify it. The Outgoing call service from my No. is barred since 4 days(more than 96 hours).I am visiting them twice daily so that outgoing calls can be activated on my Number. Each day I go there they say that "Problem will be solved today and the outgoing calls will be activated by evening of the same day, but this has become a continuous routine of theirs since four days.

The name of the attending lady at Reliance World is Miss/Mrs. Shivani.Who also said that it was because of her that the document were sent late.

I have seen and felt that they have no concern and courtesy for the problems being faced by the consumers, at no fault of theirs(consumer).

I also did talk to customer care at *369 with Mr. Upendra Srivastav at Mohali and lodged the complaint there with my Complaint Number as[protected].

I ask you to activate the outgoing calls on my Number and take proper action against those irresponsible persons. My prepaid number belongs to Punjab Circle.The mobile no.for which I am facing problem is -[protected] and its registration no.at the back of sim is - RECRSC[protected].

I am also going to file this complaint at Consumer Forum and discuss in blogs to let it know as many people I can.

Regards
DEEPA KUMARI
[protected]
[protected]
AXIS BANK
"

hello, i am ravi shankar from Renukoot disst:-sonebhadra UP East i am using reliance CDMA service in Renukoot, Obra, and Robertsganj and UP East region. I have more than 10 connection of RIM.
My problem is begining since 5 days and i can say it's problem begin when i start using RIM, it's not my individual problem but all my friend & Relatives those using RIM.Your network is fully down in this (Renukoot, Obra, and Robertsganj) area. i am unable to connect all of my relative,
now i am thinking to leave all the connection and always thinking "AB KAISE KARU MAI DUNIA MUTTHI ME" tell me asap.
"BOL RIM BOL"
i[censored] give the better service or resolve my problem then i happy, otherwise plz terminate all my no (
[protected], [protected], [protected], [protected], [protected],
[protected], [protected], [protected], [protected], [protected]) and return my mobile handset value, bcoz this mobile is like "DABBA, BANANA" I Can't use other operator on same mobile.

That's all.

Please Resolve my problem ASAP, Otherwise will go to Consumer Court

I have been using Reliance Netconnect Broadband+ card and facing tremendous frustration about poor speed it provides. I have lodged complaint about this several times (at least 10 times) in reliance customer care, and response is very gloomy also they actually do not care about customer satisfaction and care about only extracting money from consumers. Also they only assist about asking for bills not for complaints that i lodge. Every time I complain they assure me that the problem will be solved and no assistance is given. And they proudly promise you that you will be getting speed 20 to 40 Kbps but actually gives 0.01 Kbps. And boast themselves as INDIA'S NO. 1 SERVICE BRAND. I guess the company cares about only one thing that is extracting money from consumers thats it.

a few days ago i had my mobile no [protected] topped up with an amount of Rs 200/- i got a message saying your account has been credited with Rs 0.02 and amount payable is Rs 200/- i was very surprised and after a very long awaiting hold i got in touch with the customer care person who told me that you have been credited with validity of 30 days and he can do no other help to me accept giving that much detail. The number i am using is having a lifetime incoming scheme. I am greatly disappointed to know that a person having a lifetime incoming scheme is again credited with 30 days validity for an amount of Rs 200/- and having a talktime of only Rs 0.02

I have booked a reliance Hi speed Netconnect X1 online with Receipt No: 2360, Foam No. [protected], Dt[protected] at VIRTI INFOCOME PVT LTD (Reliance authorized agent) Mumbai branch (Code. [protected]), and connection not yet activated.I have received the Modem in 3 hours after online request. I called them several time in 3 days on Mumbai Agents numbers [protected].& [protected] No response from their end. I have also informed by email to "[protected]@vriti.com" & "[protected]@relianceada.com" on Wednesday, 15 July, 2009, 5:41 PM.
Please let me know why so much delay from their part ? I am visited the Reliance world at Andheri West, and to check the problem.They also try to contact the above mob numbers but no response. I found that the connection is activated and it required 9 digit pin to activate my modem. This fact is not known till I contact the reliance world at Andheri, Those who provided / supplied the the Modem not provided the information of requirement of pin. They are Just Provided the LG modem LXU-800 They took the money and went. To day is 8th day and problem is still at large. Now I have done STD called to NOIDA-(U.P.) on numbers[protected] to Mr. Jegdesh Singh and Rajesh Devadi. First person promised information will be passed in 15 min and he noted my contact number second person said he will provide the information in 2 hrs time. now time is 18.30 no one is available to attend my call.
Thanks

I spoke to customer care of reliance post paid connection department on 13/05/09 at 12:21 hrs for 14:39min for clouser of my post paid mobile connection ( [protected]), but still my mobile bill is generating till date, the recorded message for connection clouser can obtained from reliance customer care dept.
please look in to the matter for neglegency of reliance mobile customer care department.

Dear sir
it is regretfully stated that your Customer Care Executives are least bothered about the feeling of their customers. They misguide the customers and as a result the customers have to suffer.
On 16th July I got a message about the revewal of Love Tips Subscription. So far I know I had never subscribed for such package. Even then in order to conform I talked to CCE who informed me that there is no such service activated on my mobile number and assured me that no amount will be deducted from my account. But when on 18th july I got the message that Rs. 30 have been deducted from my account, I once again talked to CCE named Anita who told me that this service is continued since May 19. If the service was activated for the last the tree months I should have been intimated about it so that I could do something in this regard.
Now let me know whom shuold I trust? Ms Anita wanted to know the name of the CCE whom i had talked to, but I have forgotten the name? Had i known the name of that executive what action would have been taken against her.
I wish that you would heed to my complain and refund me the amount and deactivate the love tips package.
Yours truly
Dalbir Singh
Mb No. [protected]

I took a Reliance Net Connection No. [protected]


Due to personal reasons I decided to close the connection and lodged a request at the customer service on 15th February, 09, request no. 89160339 to stop the connection and I was promised that I would be billed till that day and not for the entire billing period.

But my connection was not stopped and I was billed for the entire month. I then went to the sodepur reliance world and I was told that my request is in process and it would be adjusted.

One month passed and still when my connection was not disconnected I was forced to again lodge a request on 14th March '09 and spoke with Prabir & Debashish with request no. 91876596 telling why they are delaying for closing my connection and keeping on charging me.

I was billed for the following periods.

Bill Period
[protected] to[protected]
[protected] to[protected]
[protected] to[protected]

Total amount billed Rs 1133 .


When I wanted to close the connection in the month of February it was not done and My connection was closed in the month of April. Why should I pay for their negligence .

Even after that I have been constantly harassed by people over phone and a person also visited my residence in my absence and now a advocate letter has been send to me that if I don't pay the bill I would be initiated suitable legal proceedings against me.


AMIT KUMAR DHUR
C/8 402 PEERLESS NAGAR
27/F B T ROAD
KOLKATA – 700114
WEST BENGAL
[protected]

Dear Sir/Madam,

I was a subscriber of Reliance Broadband, for their wimax connection with cousuner number[protected] in bangalore .

For months I faced lot of difficulty with their pathetic speed and harassment from their collections department for payment of bills.

I have following complaints against them
1. My speed was very low. I had taken 300kbps and I used to get download speed of les than 10kpbs. I had several complaints without any result.
2. I used to get call for payment of bills from 15 of everymonth for a bill which had due date of 1 or 2 the next month.

Fed up with their service I asked for immediate termination of service, for which they had given me complaint ids[protected],[protected].I had asked for termination before 21-May-2009.

After that they didn't collect the Modem and antenna from my place for some days. After making calls to them they came and collected on 05-Jun-2009 with reciept.

Now they are harassing me for the payment of one month of broadband charges June), without me using their serivices for single min during that time. I didnt even login to their services.

Initially they said, there will not be any charges since the delay is from their side to take the Modem and antenna and now they are harassing me for payment of on full month.

Kindly look into the matter, as I am facing harrassment from their calls and mails.

Thanks
SYED NISAR AHMED

Average speed for entire month was less than 10kbps
Billing is also wrong.

See my corresspondence with them, they are not admitting their fault.

From Relaince Netconnect Last Mail
Dear Mr. Gupta,

Greetings of the day!

This is in response to your mail received and subsequent telephonic conversation had with you at regarding service reconnection issue of your number [protected]. We understand that all your queries have been addressed properly.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].


Yours sincerely,

Harsha Jani

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged.. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Thursday, July 16, 2009 10:24 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: Re: bill : Non delivery of claimed services of reliance and fake billing


Restart services immediately, send revise bill at the earliest




On 7/16/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Customer,



Greetings of the day!



This is in response to your mail received at Reliance Netconnect Broadband number. A telephonic conversation had with you regarding wrong charge, ww staff related complain, and speed issue. We understand that we attend all of your queries. Please note that your request regarding speed issue is logged as Service Request ID[protected]. We are working on it and will respond to you within 4 days.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,



Himadri Sarkar

Netconnect Broadband

Reliance Communications

With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Wednesday, July 15, 2009 10:12 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com)
Cc: rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: bill : Non delivery of claimed services of reliance and fake billing

Dear Bhupendra Sandey


Let me express my happiness for your prompt reply, it reflects from your mail that claimed speed from data card is variable upon the system parameters and locations, though not claimed initially at the time of saleing the product in detail, However in order to clarify more as requested by you i am sending you details as under :-

Number of signal bars.
Varied from Three to four

Operating system
Windows XP/ Vista

Data card make and model.
Model EC 168C
CE0682
RSN : RHWCD[protected]
SKU : CDHW04Z1
Desktop/Laptop make and model.
Laptop : Latest Sony VIAO with 3GB RAM

Slow speed trend (Facing problem for whole day /for particular time period).
For most of the duration, as attached in the my previous mail in excel statement

With all sites/for particular sites facing this problem.
With All Sites

Current location with landmark where you are facing the problem.
Jaipur

Suitable time of engineer visit (between 9.30 am till 6.30 pm only except Sundays).
Can contact me at any time provided he is position to resolve the problem and does not waste his and my time.

However i shall still prefer to switch from Reliance to other services providers in view of the very slow average speeds as reflected from attached Excel file in last mail.

The duration shown in the attachment does not seem to hold any ground as it is suggested at times i have used your services for continuous six to seven hours, which is not true.

I request you to kindly do any of the following :-

Change my bill as per the actual timings with reference to justified speed terms, per minute plan is always taken assuming that sufficient speed would be attained.
And after rectification of defects change my plan as may be agreed between both the entities.

Or Allow me take the matter with the appropriate authorities of Govt of India as per the provisions of law within my rights, if a satisfactory resolution of problems is not there with you. As there may be other customers also who are availing your "claimed "services but are not able to communicate their grievances to appropriate forum.

( This mail shall also form part of any legal matter in future )

With Regards

Sushil Gupta
[protected]




On 7/15/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Gupta,



Greetings of the day!



This is in response to your mail regarding billing issue of Netconnect Broadband number [protected]. Please note that your complaint is logged as transaction ID[protected]. We are working on it and will respond to you in next 48 hours.

Further to your mail regarding poor speed issue, please provide us the below mentioned details:
Number of signal bars.
Operating system.
Data card make and model.
Desktop/Laptop make and model.
Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Suitable time of engineer visit (between 9.30 am till 6.30 pm only except Sundays).
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.

Also to your mail regarding name and address details issue, we would request you to visit the same Reliance Outlet wherein you have submitted your address and identity proof for further assistance.

In continuation to your complaint against Reliance sales executive, we have taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken.

We would like to inform you that the outstanding amount in your account has crossed the credit limit* allotted to you. This outstanding amount consists of:

The amount already billed to you, payment for which is yet to be received.
The unbilled usage, which comprises o[censored]sage charges that has not yet been billed.
* Credit limit is dynamically allocated by the system according to the initial deposit, usage pattern, payment history and the time period you have been using our services. This will vary from customer to customer. Paying a deposit can increase the credit limit further. If you deposit an amount such that your credit limit takes care of your monthly usage, you can be sure that your services will not get interrupted during the month. However, you must ensure that you pay your bills on time i.e. prior to the due date.



The total outstanding in your account as on 15/07/09 is Rs.1473.72/-. In order to enjoy uninterrupted services, we request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

Also note that during suspension of services you will not be charged for rental and your usage will also as per pro-rata basis for that month.

In addition to your mail regarding exit from our services, we request you to reconsider your decision.

We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.


We understand your concern and assure you of a rapid improvement in this situation shortly. We are able to deliver world-class customer service only by providing resolutions to our customer’s grievances.



We look forward to co-operation of esteemed customers like you.

The list of Reliance Mobile Stores is attached for your reference.

We are committed to serve you the best and value your association with us.


For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Bhupendra Sandey

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice... This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Tuesday, July 14, 2009 01:50 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Fwd: Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing


Dear Sir

I have seen data uses from the user ID and password sent to me and have filtered out free duration from my plan, table attached herewith contains my data uses, average speed per second .

Please go through the attachment, i have also worked out the time when speed was less than 10 KBPS, moreover at times it is shown that i have used internet for continous six to seven hours, which is impossible since never worked for such duration, moreover in one case it is shown that i used the internet for seven hours and just within half an hours metering is shown again.

It is quite conspicuous now that you have sold me your product with false claims and billing is also not reasonable and justified, please compensate me for poor services and return my initial security deposit at the earliest elso i shall write to Telecom Regulatory Authority, Ambudsman, IT Department and appropriate forums for recovery and raise this issue at sutiable level.

With Regards






[protected] Forwarded message[protected]
From: Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com>
Date: Jul 14, 2009 12:01 AM
Subject: RE:'ADAG=[protected]' Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing
To: Sushil Gupta <[protected]@gmail.com>


Dear Customer,



Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.



We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.

This is in response to your mail regarding Netconnect Broadband number, we request you to write us back with the following details at the earliest:

Your Netconnect Broadband number.
Best time to contact you at alternate contact number.
We would require the same to assist you better, since we tried contacting on your number but were unable to reach you.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Vikash Jharia

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Monday, July 13, 2009 02:50 PM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com); rajesh.kr.[protected]@relianceada.com (rajesh.kr.[protected]@relianceada.com); Shweta.S.[protected]@relianceada.com (Shweta.S.[protected]@relianceada.com)
Subject: Re: Fwd: bill : Non delivery of claimed services of reliance and fake billing

Dear Sir

This is to inform you that replies given are misleading and does not provide any substantial information regarding my queries and points raised by me. If my device is not started immediately and billing details are not provided to me at the earliest along with the speed and time details, i shall follow appropriate legal course under the consumer court.

I again remind of the fact this mail shall be treated official documentation under any legal proceedings later on.

With Regards

Sushil Gupta

[protected]




On 7/12/09, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:
Dear Mr. Gupta,

Greetings of the day!

This is with reference to your mail received at Netconnect Broadband. Further please note that initially, Reliance Netconnect Broadband service will be launched in selected cities. Find the list for the same attached for your ready reference.

However, the data card gives you the seamless connectivity all over India but the speed available will be that of CDMA1x (up to 144Kbps) wherever the Netconnect Broadband+ Network is not available. When Hybrid mode is selected, the mode will latch to Netconnect Broadband+ network first if it is available. If it is not available then it will automatically latch to CDMA 1xnetwork. When customer is mobile and if he moves from Netconnect Broadband+ to CDMA 1x network work area then soft handover will take place to CDMA 1x network without disconnecting data call and vice-versa when he again moves to Netconnect Broadband+ network area from CDMA 1x...

Further, please select the 'Hybrid Mode' while roaming/traveling. However, if you are in HSD network area then select 'HSD Mode' only.

Also, please use USB cable to connect the HSD to Laptop/Desktop and then please try using the card in different locations in the same premises.

You can also visit our website for details of Netconnect Broadband+ coverage cities. Find the URL mentioned below:

http://www.rcom.co.in/Communications/rcom/RNetconnect/coverage%20maps.html

However, if you are in HSD coverage area and still facing poor speed issue, please write us back with the following details:
Your Reliance Netconnect Broadband number.
Customer Application Form (CAF) number.
Operating system.
Data card make and model.
Desktop/Laptop make and model.
Slow speed trend (Facing problem for whole day /for particular time period).
With all sites/for particular sites facing this problem.
Current location with landmark where you are facing the problem.
Number of signal bars.
Suitable time of Engineer visit:(between 9.30 am till 6.30 pm only Except Sundays).
Alternate contact number, if any.
Best time to contact you at alternate contact number.
We would require the same to assist you better.

We sincerely regret the inconvenience caused to you in this regard.

We are committed to serve you the best and value your association with us.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].

Yours sincerely,

Sachin Thakkar
Netconnect Broadband
Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.

NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments)... Requesting you to please create a shorter message (including attahments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: Sushil Gupta ([protected]@gmail.com)
Date: Saturday, July 11, 2009 03:29 PM
To: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); datacard.[protected]@relianceada.com (datacard.[protected]@relianceada.com)
Subject: Fwd: bill : Non delivery of claimed services of reliance and fake billing



[protected] Forwarded message[protected]
From: Sushil Gupta <[protected]@gmail.com>
Date: Jul 11, 2009 3:17 PM
Subject: Re: bill : Non delivery of claimed services of reliance and fake billing
To: "Shweta.S.[protected]@relianceada.com" <Shweta.S.[protected]@relianceada...com>
Cc: rajesh.kr.[protected]@relianceada.com


Dear Shweta

Thanks for the attachments sent to me, however i would request you to kindly forward this mail to your state head/ regional head immediately in view of the following reasons, i shall only be able to pay the bill till following reasons are reasonable and adequately addressed by Reliance DATA card sold to me, moreover the claims made via this e mail will also stood part of the any legal complications later on.

That I requested your marking executive Mr Vinod Saini to give me a data card in personal name and format only, however due to reasons best known to him, he delivered bill addressed with me Company's name, probably he had availed some benefits accruing from corporate saleing not duly transferred to me.

That data card provided to me did not serve me the services committed through the advertisement / notifications, the speed was less than 2 kbps for most of the time and since my package is on per minute basis, i am likely to be cheated with the false claims made in the proposal shown to me at the time of purchase of this device, kindly give me my bill in such cases with the per kb of the speed and duration of which i used the device in detail.

That i have requested your representative to give me minute wise details of my uses, he has refused to provide such details.

That this lack of transparency in the billing is against business ethics, i shall pay bill upon full satisfaction of the above narrated aspects, meanwhile i shall also request you to compensate for my precious time lost due to very reduced speed of Internet as your device has not served its purpose and i faced humiliation and embarrassment in various meeting due to poor delivery of online presentation due to insufficient speed.

Please forward this mail to those concerned so that i may take a final decision, moreover your device has stopped working for the last five days, in this duration also i have faced many problems, please allow me for suitable compensation for the same as per the rule of the law. I shall also remind you of the fact that I shall not be liable for any charges for closed period from Reliance.


Awaiting a promt reply with genuine justifications.


With Regards

Sushil Gupta
[protected]






On 7/11/09, Shweta.S.[protected]@relianceada.com <Shweta.S.[protected]@relianceada.com> wrote:

plz find your bill



Thanx & Regards
Preeti Sharma
Sales - Co - Ordinator
CWG Department
Jaipur
Ph[protected]










<<relaince data uses details.xls>>

Respected Sir,

I am a prepaid mobile holder from Reliance India Mobile and my no. is [protected]. I am holding this mobile no. since 2005.

On 17Th July 2009, I received the SMS from Reliance No.RP[protected]I about renewal and deduction of Rs 30/- . I phoned to Reliance Customer Care to clear my doubts of repeatedly reducing my prepaid balance and then I come to know that my phone number has devotional pack facility activated from last 6 months and money being deducted from my prepaid account balance which I never subscribed for.

The similar things happened with me for mobile radio and caller tunes few days back.
When we complain to customer care center, they simply listen, tells us "Sorry". Again after a week or so do the same mischief.
When I argued for the reversal of such amount, they simply refuse and say that service is now disabled and be happy.
I wish to bring all such mischiefs from Reliance goons to books and recover my money from their pocket

Neither they logged my complaint on such matter nor given me any complaint number by making excuses and said that "money cannot be refunded and you can complain anywhere you want.


Thanks & Regards

S.D.Barde,
A-601, Kapilavastu-2 co.op.hsg.soc.
Near Pratap cinema, Kolbad
Thane(w)-400 601
Mobile: [protected]

dear sir,
my self narendra keshav amrutkar plot no1, survey no 150, ivekanand nagar, jalgaon maharashtra

i want to know call details (cali history of incoming & outgoing calls) of my prepaid no [protected] & [protected].
plz send details on my mail id narendra.[protected]@rediffmail.com for any communication u can use my no [protected]
plz do it fast
tanks
narendra

I am netconnect broad band user Reliance no. [protected] using 499 plan (unlimited night 10 GB).
An additional day usage charge for 7 hour 45 min (@ 0.50 Rs. / Min) has been charged in my bill
i request for usage details and while verifying the usage info,
i get the usage details and found that additional day usage charges has been accounted in my bill.
and reliance can not explain me my additional days usage details.
I have already send the request to cross check my bill for more than 7-8 times and every time i get following reply "we have checked and verified in our records for disputed statement period and found that you have been charged correctly ".

No one is sending my day usage details till now.
Finally i need to change my plan.
This reliance guys does not responding to user's queries in proper way.
Please do not trust on reliance billing, their billing system is blunder.

For more info contact me

Chandrakant Sahu

dactivated my roming incoming & outgoing sms and call. cell no. [protected]
diactivated my roming incoming & outgoing sms and call. cell no. [protected]
from last 4 days i m suffring this problem and i held approx 10000 loss due to this inconviantion by reliance compay.
so plz. start my roming activated...

Dear Sir,

We had taken Reliance landline a year ago. At that timethey had come out with a Scheme of Rs.525- easy recharge per month under which any calls made to reliance whether STD or local all shall be free.But now when I am trying to get it recharged in the month of July, 2009 they are not recharging it saying that you have to get it recharged again before the expiry of validity.We had not received any such intimation earlier.How is it possible to recharge agin before the expiry of the validity.The customer care executive also did not responded to the problem nicely.

There should be strict rules for everything to be in written and not oral.