Reliance Communications Complaints & Reviews

sir,

i want caller tune code of the Tamil film
Rasigan Oru Rasigai( Paadi Azhaithen Unnai ) sing by KJ.Yesudas plz plz send me the code,
if code is not there Plz try to create this code like me lot of customer are eagerly waiting for this code no.

Sir,

My Mob.No.[protected] recieved a SMS on 27th July 2009 you have won 250, 000.00 pounds in 2009 DEMO(SHELL) INTL MOBILE DRAWS winning#3, to claim your prize contact Mr. Mike via e-mail [protected]@live.com".

sir plz give me the full information regarding this SMS and confirm the genuinity of that SMS.

Hargovind

I HAD TAKEN THE CONNECTION FEW DAYS BACK. BUT DUE TO VERY SLOW SPEED I WANT TO DISCONNECT THE CONNECTION . I TALK AT CUSTOMERCARE THEY TOLD ME TO GO TO NEAREST HUB. I WENT THERE AT LILUAH AND HOWRAH BOTH BUT NO BODY READY TO ACCEPT THE LETTER OF DISCONNECTION. NO BODY OF RELIANCE CUSTOMERCARE NOR THEIR HUB PEOPLE HELPING ME TO DISCONNECT. mY mdn cARD NO IS [protected]

hello sir,

well i would like to bring in your notice, that, I am using a reliance GSM since three months, but i am finding it one of the most worst networks, as they don't provide networks in basements, and also in my home !

They don't send any intimation, that they would be coming up with initial offers also, they are not giving any reason of deduction of my balance

most of all whenever i try to connect to their customer care, they talk rudely, and moreover sometimes don't even talk to me ! and are not able to give me a satisfactory reason for this

Dear Sir,

Every body is aware that Call centers of Reliance and other companies make calls to subscribers for new connections or conversion of Pre Paid to Post Paid connections. I used to receive so many calls from call centers on behalf of Reliance for new connection. In the beginning of this months there were few such calls received by me and every time the telecaller tried to convince me to get Post Paid connection. I was fully satisfied with the services provided by VODAFONE, but the telecaller informed me about the following scheme:
After paying Rs.500/- i.e. Rs.250/- security and Rs.250 activation charges I will have to pay Rs.199 per month towards rental charges, and get 400 minutes free to all networks, Local Call charges over and above 400 minutes would be @ 0.30 paisa per minute with No Clip charges. I will get refund against Deposit of Rs.250 after two months.

I was convinced with this scheme and agreed to have Reliance Post Paid connection. The executive informed me that they will send their staff to collect the document. On 13/07/2009, one person came to collect the documents, I gave him photocopy of Voter ID Card duly signed by me along with one Photograph of myself.

He took Rs.500/- in cash and gave me Sim Card No.[protected] informed me that my Postpaid Mobile Number [protected] will be activated within 48 hours, but till date nothing has been done. After waiting for more than 15 days, today I went to Reliance Store located at Central Market Ashok Vihar, who after seeing the documents told me that the concerned person gave only acknowledge of Form No.[protected], which is not a receipt. In this case they asked me to pay Rs.250/- towards activation charges.

I fail to understand Why should I pay Rs.250/- towards activation charges, since I have already paid Rs.500/- to the person who was from Reliance came to my residence on 13/7/2009 and also gave me the Reliance Post Paid Sim No.[protected]. He assured me that My Mobile No.[protected] will be activated within 48 hours.

I would like to request you that please take necessary action at the earliest.

Reliance communication charged an amount of 170 Rs for using Premium Messages, Dial 51234 and Premium Voice Message services on one of my phone nos. As per them they would not be able to pull any information unless the itemized bill option is selected. I am sure that I never used this service on my phone, but reliance has no way to get this checked. In order to pull any such information the customer will need to shell out more money from his pocket.

Dear Sir,

Apne Movie Masala Pack ab tak do bar activate kar diya hai. jisko maine activate nahi karaya hai.
Please mere money vapas kijiye. Mai aapko bar bar complain nahi karunga. Asha karta hu ki aap mujhe mere money vapas kar dijiye. Nahi to mujhe majburan media me jana padega. Me ye complaine IBN7, Aaj Tak, India T.V., Zee News, NDTV India ... ko forward kar duga.

Amit Kumar Vaishla
[protected]
North Rampuri
Muzaffarnagar U.P.

This is yadvender i m from Kaithal Haryana i was was using a reliance gsm mobile sim card no. [protected].My number got barred due to some reasons, so i called reliance customer helpline and they told me that my documents are not verified that's why your number is barred and they told me to submit my documents again. I submitted my fully completed documents to my nearest reliance distributor and they gave me 24 hour time for the activation of my number but after the completion of time duration when i checked my number i was still in barred state.So after few days i again submitted my documents to reliance web world(SHATYA SHIV INFRASTRUCTURE KURUKSHETRA HARYANA) in my near by city and they gave me three days time for the activation of number but after three days problem still the same number in barred state.I again visited the reliance web world and told them about the problem they again gave me some time and after one week i found that my number has been terminated and when i complaint in reliance web world about the termination of my number they told me that now your number will not be started back, so after that i complaint about my problem to their higher authorities means to their nodal officer but they also told me that your number will not be activated. So now i want to take legal action against reliance communications with the help of consumer court

I have purchased reliance net connect hi-speed 1x usb modem (model lxu800) for Rs.2500/- inclusive of activation charged. They have told Ist one month free for download and the speed will be good. But while browsing internet the speed of the internet was very very slow( un tolerable) . down loads are in 0.282bytes/sec. We have to wait for a very long time to open a web page. I am thinking of surrender the usb modem if it is not improved.

jayakumar kp

Dear Sir/Madam,

I had requested for termination of my Reliance data card connection (Data card number [protected]; Account Number [protected]) in the month of March, for which I was given a request number[protected]. I took this request number and went to the closest web world in Ameerpet and filled up a form on 8th May 2009 and paid all pending dues which amounted to Rs.937.00

I was told that my data card was terminated. Again after all this, i receive a bill for Rs. 497.

I called customer care and gave a complaint about the same issue and get a request number 9980637.

Despite all this, my complaint wasnt followed up. And i received another bill for Rs.1263 for payment before 10th July.

I instantly went to web world, got the photocopy of the deactivation form that i had filled in. I called customer care about the same.

But again i have received another bill for Rs.1504/- which has been preceded by unpteen calls and visits from Billing agents, to whom i have even shown the photo-copy of the deactivation form.

I really dont understand what the priority care of Reliance is doing.

It would really help if somebody can bring them to task.

I have noticed that there are several such complaints on your website about the callous mistakes made by Reliance billing.


Looking forward to a positive response.
thanks
Parminder

27-07-09.
Dear sir,
I have lost my handset, Cell No. – [protected]. When I approached your office at Pimpri, Pune – 17 to request them to deactivate the services urgently to avoid misuse of the said number. To my surprise the employee at that time straightway refused to deactivate for want of copy of FIR from Police.
This type of behavior and action is highly objectionable and unwanted since the customer who has lost his handset is sufficiently embraced with anxiety and further monitory loss of the outgoing calls during the delayed period of inaction.
Here I would like to suggest you to verify the identity of the customer who complaints and immediately deactivate the cell no. This should be the proper procedure in the interest of the company and customers. Kindly inform to your all centers.
Now I request you to deactivate my cell no immediately otherwise I will not be responsible for the outgoing calls made after 15.00 hours on 27-07-09.
Intimate me about the action taken.
Thanking you,
With high regards,
Miss Shobha Motilal Sethia.
Shop No. – 2, 3 and 4, Sai Vaishnavi Park,
Tapovan Mandir Road,
Pimpri, Pune – 411 017.

Dear Team,

My name is Bheru Lal Mali I am a resident of Bhilwara . On 1 June 2007, i bought one reliance mobile the account number of which is [protected]. Since it was long back i don’t remember the phone number. Since it was the miscommitment of charges which i got to know with the first bill. I surrendered the Sim and number with the due payment to authorized distributor of reliance communications on 27 July 2007. Now recently i Got the call from Delhi Police stating that a case has been filed against me for non payment of the dues of that number and the number is still running. When contacted to the authorized dealer to whom i have surrendered the sim, they are not giving me any response.



Now the Question is why I should be paying the Bill amount. I that is only monthly rent since the number was not used. And I am getting mental tensions by such police calls, they have even threatened me to arrest for the same.

I am holding a netconnect broadband+ account no.: [protected]

I was on a 10GB city wide plan. as I thought i would exceed by 10 GB limit i called up customer care and asked do you have an add on option..to which i was suggested that I can get a 10 GB night add on plan and my total bill would be Rs. 1298

I was also informed that for the new 10GB night plan I would only get the applicable usage on pro rata basis...but was never informed that the plan I already am having(10GB city wide) will be terminated and a new plan would be set in...no information...no warning...I had even asked the guy what my current usage was and he told me its some 4GB..

.if i had known i would be paying some extra 7K for this purported change of plan would i not have bought a new connection...

Now when I get my bill I am told your previous plan of 10Gb got terminated on 29th june...as there was change of plan and not and add on plan as told by the customer care agent... and as you had used more than the pro rata at that time you will be charged some INR 6700 for it...Now what the heck is this


1. If i my earlier plan was terminated why was I not informed by the customer care agent...

2. The 10 GB night plan appeared as an add on pack till june(on the rconnect website) now there is no such plan so you guys start cheating customers by telling them they had changed plan...

3. as far as my bill is concerned by peak time usage is around 9.7 GB(for the period 25th june to 25 july) and off peak usage is 7.5 so it should be considered within limits.

4. If you are changing rules, like turning add on packages to package change, are you not supposed to inform the customer.

5. you guys must be out of your minds to think i would be paying 8000 rs for using 9.7 GB(peak) and 7.5GB(off peak) during the month when my total allowed usage is 20GB.

Dear all
This is to inform you that Reliance communications is automatically registering Caller tune subscription with out the knowledge of the customer . & a charge of 30Rs is deducted .
I had faced this issue 2 times. Both times on my Prepaid connection,
At 1st time, I noticed that when some one called me, he was hearing reliance official caller tune, that was how I came to know . & when i checked my balance around 30 - 45 Rs was deducted .. Since i was unaware of this it was very late when I complained back.. so they promised to credit back amount on prorata basis ..

The second time I got a message on my prepaid mobile that I use very rarely( which is almost OFF all the time ) that " Thank you for subscribing to Caller tunes... & u'll be charged Rs 30 / 30 Days..."

Immedietly I called Customer care to enquire .. many time I was unable to reach the executive on my 6th attempt I got the executive & informed & raised a complaint ... But she was not able to transfer my call to Caller tune dept.. But still she confirms me that, It was accidentally raised for a customer & the whole amount will be credited Back"
Waiting for the credit - I belive this may be done.. But in case I had not carefully read the message I would have lost some money unnecessarily

Dear all customers pl take care of this

Dear Sir/Madam,

MDN NO: [protected]
Activation Date: 10 july 09
Services Discontinuation date : 18 july 09, 10:30 am
Credit Limit: Rs 2000
Un billed usage: Rs 0.


On 21 July 2009, after contacting web world, they told me that the un billed usage is high and there is a pending amount Rs 9000+, after the payment of which my broadband services will be continued.
But when i checked the un billed usage, its showing me Rs 0.
There are few things which are not clear to me.

1) What does the term "Credit Limit" means?How does it works ?
2) If my credit limit is Rs 2000, then how could i able to cross the limit(to such an extent !) ?
3) Shall i considered that it is the fault of the system ? If yes then i m victim of that deficient system due to which the bill has grown to such a amount.
4) How I m unable to view my unbilled usage ?

Your earliest response in this respect will be solicited.

Thanks
Shubhashish Bhowmik

i ordered a reliance USB data card by phone . one of their sales executive named rani gave me details about the usb internet connection. she said that you get unlimited access for 650/- per month and 50% discount for first two months. i ordered the USB. they stated their requirements of a duplicate bill & address proof. i gave my father's office address. i got it delivered on 07 february'2009 (serial no.:12914) at my brother's residence in paschim vihar . within a month they issued me a bill of rs 1, 050. i immediately called their sales executive mr.kuldeep singh who had sold me the USB. he then asked me to call a person named simran[protected]. she said we will look into the matter. they shut down my net connection within a week of issuance of bill. when i called at their costumer care no.[protected], they said i haven't paid the bill. i told them the whole matter again. yet i got no response .i called their senior executive([protected]). he said i should pay the bill, they will restart my internet and deduct the extra amount next month. so i paid the bill on 20 march 2009. a person named anoop kumar asked me to mail my complain to him . so i mailed him my complain on 19 march'2009. i was again issued a bill 22 march'2009 amounting rs1, 658.18/-. i again called their customer care. they did not respond. i also talked to an executive named sonia dan, she said she will look into the matter. however, my internet was again shut down. when i called simran, she said i will have to pay the bill.these people did not give me any plan details in writing and yet sonia dan asked me to reproduce the written plan details. i told her that no one gave me that. she clearly stated that i will have to pay the bill. i did not pay the bill and i have received a notice from D & A associates about the non payment of bill on 25 july'2009. the whole situation sums up to one thing these people charged me rs 1050 + 1658 = 2708 in 43 days (7 feb'09 to 22 mar'09) . the person who gave me the plan was manish ([protected]). he asked me to pay the initial bill and also that now i will only be issued 650/- per month. i have never seen so much irresponsibility in a company. its such a huge god damn company yet their executives are not able to deal with such simple matters such as this. had anyone looked into the matter right after the first complain no one would have had any problem. however, these bloody fools chose to not look in the matter at its primary stage but drag it to an extent where i had to stop using their services and their useless lawyer could send me useless piece of paper so that i had to spend an entire hour of my working day typing a complain about them here. the conclusion is reliance executives are and they are being paid for sitting on their asses this entire time and bothering their clients who pay them and if they don't (because they issue wrong bills), their lawyer sends you notices. NEVER BUY RELIACE USB.
.

respected sir/madam,
I went to a Reliance Customer Care Service Center and and asked them to upgrade my postpaid connection with I.S.D facility so that i can make I.S.D calls.They asked me to pay a cash deposit of Rs.1000 to upgrade my connection.I paid them the money on 21/07/2009, along with the filled in application form and i was told that my connection will be facilitated with I.S.D facility within 2 days.But today is 25/07/2009 and till date my connection is not facilitated with I.S.D facility, i keep on going to their office everyday, but i am not getting any kind of response from them.I think that they are just fooling around with me, they are just wasting my time and harrasing me as it is not easy for me to go to their office everyday.My phone number is [protected] and it is in the name of Dr. Raben Talukdar.I stay in assam, guwahati and the aforementioned Reliance Customer Care Center is in Survey, Beltola, Guwahati, Assam.I am facing a lot of trouble because of this, please help me.
yours faithfully
Nishant Talukdar
Guwahati
Assam

Sir, Ankit Khurana reside at MALVIYA NAGAR, Jaipur, Rajasthan applied a broad band connection on 20th june 2009 at your relliance communication, orbit mall, second floor, ajmer road, jaipur office.One of your executive name PREETI RAO came to my house along with new connection form and took all the legal documents, signed form and 500 Rs. cheque (PNB Malivya Nagar Branch) with her on 20th June 2009. & promised me that i 'll get connection in 4-5 Days. Now more than one month has been passed and nor she is responding to me neither she is picking my calls. When i directly connected her in her office seat than she introduced me to the ASM, named VIJAY SINGH. and he commited to gave me the connection in 2 days. but he is also on the Preeti's path. He is not responding me and not picking my calls. When ever i called him from different numbers, he picked and talks very rudely. i am also asking for Subcription ID but he is not giving it to me. I have also complained to his Seniours named- ANAND VERMA ([protected]), AKSHAT SAXENA ([protected]), DILIP[protected]. I ALSO COMPLAINED IN THE CUSTOMER CARE but they all are helpless.

Now its my last mail to you. if i will not get any response from your side than i have to reach to the CONSUMER COURT. I HAVE ALL THE PROOF REGARDING MY COMPLAINS AND HARESSMENT.

Waiting from your side.
Executive names:
PREETI RAO - [protected]
VIJAY SINGH - [protected]


From
ANKIT KHURANA
Mob.- [protected],[protected]

hello,
i am using reliance 650 calling card past 1 month which give 75paise std and free night talk from 11:00 pm to 6:00am to any reliance mobile in india.when i call through calling card it only says "your call could not be complete, please try later".And never i get benifit in night talk it says "all route are busy plz try later".i contact several times to CC but they say only "there is some network problem please try later".

Abbhishek Shome
[protected]

Dear service provider,

Is somebody caring for my complaint or it is simply roaming in air. What is the deadline fixed by you for solving/attending the complaint( it is almost a month since my connection is deactivated). It seems that you are simply befooling the customer and doing nothing else.

If somebody is hearing please do something to restore my complaint.


With all due respect.

Shekhar Kaushik
[protected]



On Fri, Jul 24, 2009 at 3:09 PM, shekhar kaushik <[protected]@gmail.com> wrote:

Dear Service provider,

I have not received any response as of now.


waiting for an early solution.

Shekhar Kaushik
[protected]





On Fri, Jul 24, 2009 at 11:02 AM, shekhar kaushik <[protected]@gmail.com> wrote:

Dear Service provider,

I have not received any response as of now.


waiting for an early solution.

Shekhar Kaushik
[protected]


On Fri, Jul 24, 2009 at 6:24 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Customer,



Greetings of the day!



This is with reference to your mail regarding the interruption of your Reliance Netconnect Broadband number [protected].

Please note that your complaint has been logged as Service Request ID[protected]. We are working on it and will respond to you in next 3 hours.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Sandeep Kujur

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: shekhar kaushik ([protected]@gmail.com)
Date: Wednesday, July 22, 2009 09:13 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada.com);Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your Service Request ID 99498072


Dear Mr. Bhupendra Sandey,



Thanks for attending my queries. As advised by you I have deposited my dues well before the due date i.e. on 16.7.09 (due date of which is 23.07.09). However it is very sorry to say that my internet account is still not activated (as of 22.07.09) even after constant follow up by me, nobody is attending my concern as I tried all the numbers available of customer care including your executive Mr. Anubhav Kumar from whom I unfortunately brought the broadband connection and who is even not lifting my phone to listen the problem. I understand this is the way you treat your customer. I hope you again tell me that your "dynamic system" will not allow the activation of the account for some or other reasons only known to you.



Further to this I would also like to tell you that you have charged the excess amount in the usage by limiting it to the day on which you have deactivated my account with out my knowledge and information and thus reducing the usage. I hope this time the same will not happen after activation of connection and I will not be punished without any fault of mine.



Further if you are also not able to solve the problem kindly let me know who is the next person to whom I should talk, before taking further action in the matter.



Waiting for an early solution.



With all my regards.



Shekhar Kaushik

[protected]





On Mon, Jul 13, 2009 at 11:21 AM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Mr. Kaushik,



Greetings of the day!

We regret the inconvenience caused to you while using our services and are deeply concerned by the feedback received from you.


With reference to your complaint on interruption of services, we would like to inform you that the outstanding amount in your account has crossed the credit limit* allotted to you. This outstanding amount consists of:

The amount already billed to you, payment for which is yet to be received.
The unbilled usage, which comprises o[censored]sage charges that has not yet been billed.
* Credit limit is dynamically allocated by the system according to the initial deposit, usage pattern, payment history and the time period you have been using our services. This will vary from customer to customer. Paying a deposit can increase the credit limit further. If you deposit an amount such that your credit limit takes care of your monthly usage, you can be sure that your services will not get interrupted during the month. However, you must ensure that you pay your bills on time i.e. prior to the due date.



The total outstanding in your account as on 13/07/09 is Rs.2012.09/. In order to enjoy uninterrupted services, we request you to visit nearest Reliance Mobile Store and make payment to clear the outstanding.

Further to your mail regarding non receipt of bill.. Please note that your bill has already been dispatched to your correspondence address. We also understand your concern regarding delivery of bill and sincerely apologize for the inconvenience caused. However, this is very unusual as we send our bills by courier well in advance so that our customers get adequate time to make payment. We will inform our dispatch department to investigate your case and ensure this does not happen again.

You can also login to our website to view/print copy of bill. now you can register in our website and check your billing and usage details. Follow the below mentioned steps for the same:
Login to the website www.rcom.co.in.
Click on the link Under View & Pay Bill Consumer (Reliance Mobile, Reliance Hello).
Click on Sign Up Now Under if you are a New User and enter the required details for registration.
After registration you will receive an automated mail containing the password on your registered e-mail ID provided to us.
Login to the website www.rcom.co.in and then click on Reliance Netconnect link under Consumer section>Reliance Netconnect Broadband link under Experience Our Product section>E-Care link>My Usage link to view the details. However, please note that the usage data available on the web site will be 24 hours old.

We would also like to inform you that our billing system does not generate bills in between a bill cycle and hence it would not be possible for us to provide you with any interim bill against which you can make payment.

However, you would be provided with a receipt for the payment made by cash and we request you to ask for the same while making the payment.

In continuation to your mail regarding intimation not provided before service deactivation, we have taken your feedback and forwarded the same to the concerned department for further review and appropriate action to be taken.

The list of Reliance Mobile Stores in your area is attached for your reference.


We are committed to serve you the best and value your association with us.



For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at netconnect.[protected]@relianceada.com or fax us at[protected]. You can also call Reliance Customer Care at *355, 30335555 &[protected].



Yours sincerely,


Bhupendra Sandey

Netconnect Broadband

Reliance Communications
With such a lightening fast Internet connect, it is important to keep a check on your usage. Please click here http://www.rcom.co.in/RNetconnect/RNC/ecaremyusage.jsp to check detailed usage of your Netconnect Broadband+ card, for every session.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: shekhar kaushik ([protected]@gmail.com)
Date: Monday, July 13, 2009 08:01 AM
To: Netconnect.[protected]@relianceada.com (Netconnect.[protected]@relianceada..com)
Cc: Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference to your Service Request ID 99498072

Dear Service provider,

I would like to share my experience with you while using the services, My service connection was disabled by you since July 23rd, whereas I paid all my bills religiously on time. When enquired I came to know that my last cheque was dishonoured and hence services are barred. As soon as came to know about dishonouring of the cheque I paid the bill through my another bank account which was cleared however the connection was not activateded. I contacted several times to your executive about non activation of my connection. One fine day your executive told me that due to excess usage beyond my credit limit my account was deactivated with out giving me a chance to pay my usage bill, due date of which is 23 rd July and the bill of which is not provided to me as of date. When I enquired your executive about all this he told me that this is our company's policy and unless you pay your bill which is beyond your credit limit your account will not be activated, however, I have to pay the rental charges for the period of deactivation also in my next billing period . I could not understand the policy by which you can mislead the consumer and force them to pay the bill before the billing cycle time and not providing the services in the intermittent period .

I am totally dissatisfied with the policy which was never told to me before giving the connection. Kindly explain the correct status and immediately restore my services. In case I will not pay your bill in time than you can discontinue the services that too by giving sufficient notice and time to the user.

I hope you will settle the case in right spirit.


Thanking you.


Shekhar Kaushik
No. [protected]




On Wed, Jun 3, 2009 at 5:34 PM, Netconnect.[protected]@relianceada.com <Netconnect.[protected]@relianceada.com> wrote:

Dear Reliance Netconnect Broadband customer,
We are delighted to welcome you to the Reliance Communications family, the fastest growing telecommunications company in the country.

We congratulate you on being one of our first users of Netconnect Broadband!

We thank you for registering on our website www.rcom.co.in. We wish to inform you that, your password has been set to 123456. Please login using this password. You may change it after the first login.

User Name: Your Netconnect Broadband Number (10 digit number starting with 93 prefixing 0)

Password: 123456

Apart from viewing and paying your bills online, you can check your detailed data usage also for every session during the last six months. A sample of the usage is given in the table below.



It is important that you check this information periodically so that you are aware of your usage pattern vis-à-vis the tariff plan you have opted for. Your usage data will available on the web site with a 24 hour lag.
Data usage on common internet activities can be estimated from the table below.



The above is only indicative and the actual data usage may vary depending on the sites visited, downloads done or applications used on the internet. Users are advised to ascertain the exact data usage depending on their requirements. Moreover, do ensure that you check your usage on our website prior to downloading large files, movies etc.
We hope that you will take advantage of this service to make your experience with us an even more enjoyable one. Look forward to a long relationship with you. Help us to serve you better!

Should you require any further assistance, please feel free to write to us at netconnect.[protected]@relianceada.com or call us at *355 /[protected] / 30335555





With warm regards,

Customer care

Reliance Netconnect Broad Band Team