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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — Deduction of Balance

Address:Darjeeling, West Bengal

Dear Sir /Madam
I am a Mrs. Nira Khati having mobile No.[protected] MTS(Sistema Shyam Teleservices Limited) user since long.But now they deducted my balance every time. I have already complain for this through your forum but it is not solved my problem until now. They also activeted many services without my concern.So, kindly help me to get rid of this problem and please forwarded my complain as soon as possible.

Thank You Yours Sincerely
Mrs. Nira Khati
Mob.No. [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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3 Comments

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Comments

Dear Sir/Madam
I am Mrs Surekha Subba Darjeeling West Bengal having mobile No. [protected] MTS user.I have used this number since 2 Yrs. but now my balance is deducted without any information.For this I also complaint to customer care but they did not response me .So, please kindly help me to solve my problem as soon as possible.

Thank You Yours Sincerely
Mrs.Surekha Subba
M.No.[protected]
Reply
Hi Surekha subba,
As per our records, the customer service team had tried to contact you many times but your cell number was switched off. Do get in touch with us in case you would like to have further discussion.
Regards
MTS Customer Service India
Reply
I never started any service on my MTS no [protected], and while i am in roaming they started a service named MuZic and deducted balance 30 rs for 15 days 3 times. I tried to deactivate but not able to deactivate. I send the mail so many times but they are saying your request is under process. but the balance is still deducting.
The responsive person for giving the reply of mail is Manoj Jaiswal.
Because of this type of bad service it will impact bad impression of a customer.
Its giving me hell lot of mental stress. please look into this matter and deactivate this service.



sriram kumawat
Reply

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