MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

sir

referring to MTS mblaze drama , i have to sadly say i also am a victim of this consumer exploitation.
Even though plans are very expensive , one tries to believe that this is going to work .But after all he
is persuasively cheated and defrauded by such tricky corporations .

Not a single problem will arise and you will be enjoying unlimited use of internet , Such was the promise of agent who sold me this modem for 999 plan with speed of 3.1 mbps maximum . Today after seven days i find myself defrauded by such a promise .

They will try to take advantage of your believing mind and innocence . Do not fall my friend into their trap this is my future advice to you . And if you wanna go then ask a proof for everything because know for sure that by simply believing naively you are going to be cheated .
With MTS you can get dowload speed not more than 20-30 KBps. The browsing speed here in pune is max 256 Kbps. The call center service is as pathetic as their nodal officers.

MTS Nodal officer Karnataka replied to my network speed concern as "Further to our discussion, at this point of time we would not be able to provide the required minimum speed due to technical infeasibility. However we would like to inform you that we have taken your feedback to improve our network services in your locality. We regret the inconvenience caused to you."

As was mentioned, Nodal officer's aren’t sure of the timeframe of booster installation or network tower installation because of customer density around JP Nagar region, it would be prudent for me to stop my request to correct this issue.

My concern is, if this decision is already known to the chief technical manager 5 months before,
1. Why was it not told earlier that this issue cannot be resolved when many technical tickets have been raised?
2. Why false commitments have to be made about setting up of booster cards and made me to wait?
3. Why you want your customer’s to knock your doors for the resolution status?

Now the MTS data card what I have is not usable. Well, I do not want it anymore. I have invested initial cost for the data card and as well time and hope for your resolution. Everything in vain.

If you know there is issue, why you have to sell the data card !

Dear Sir,

I had purchased MTS data Card NO- [protected] , In That time I recharge only 199 and I use hole month because I don’t have more usage.
But in this Time I have recharged 23 –feb- 2012 to 349 rs and I get 500 + Mb data for hole Month But Hou it is possible data has finished
with in only 5 days . I called ur customer care he told ur usage is frst day – 200 + mb
and Last day 29 –feb 2012 to 136 Mb hou it will posibble I use only 10 minults . ur data spped is not god so I can download within 10 minuts 135 mb .
I think ur calculation is going false. Please retify this problem nor I will through ur data card.
Tell me one Thik wat is different when purchased data card That Time recharge and this time Recharge.

I m waiting for ur response.

I mailed multiple times but he did not get any response.


Regards
Kamlendra Pratap Singh
[protected]

I agree with Mr Manoj Thakkar. These people provide fake certificates also false commitments of placement. I was told by some Parvez Shaikh [protected] that I would be provided direct certificate for a management course and placement too. But I was informed about openings only at call centers. Why would anybody require a management certificate for a non managerial post in a call center? Such jobs can be provided by placement agencies with a free recruitment service. However these people ask for an unreasonably high amount in the name of providing direct certificates and do no good in return. I tried contacting those people who gave me false assurance of certificates and jobs several times, however to my surprise they turned me down by give ridiculous excuses and then finally telling me that they have resigned from the job at NEMTS leaving me without any help and no money back.

My advice to all would be NEMTS IS A FRAUD. Government should take strict action against such a company that mislead youngsters.

Hi,
Myself Dharanesh, KA-Bangalore. I own a MTS(CDMD) mobile number, I was two year old customer..
After all technical glitches i had observed and unnecessary a/c balance deductions and unwanted add-on activations, finally i decided to PORT OUT of MTS and Switch over to another service.

Here am facing hell problem, whenever i tried to get UPC from MTS service.. "" message sending is failed"" even-though i do have sufficient money in a/c. but i can msg to other numbers except 1900, so no prob with message centre number..Final Words From M/s MTS """its the TRAI Problem""

guide me...

Hi,
I bought MTS Mboaze device after hearing of good speed from one or two friends, but what i am getting now is awful, sometimes i click a page and wait for minutes to see it load, or sometimes to open a page i have to refresh it many times.
I was managing with that but the real pain is when i contacted thr custoemer care through online chat, i tried again and again but after asking this question customer care dept. just disconnected my chat, and it happened many times. I was not shouting at them, i was just asking a reason for this, but this kind of attitude, disconnection of chat again and again.
MTS customer support is really a third grade, with no monitoring at all.
I was not expecting this kindaa attitude and after sales service from MTS.
Great MTS go on.

The speed issue of MTS MBlaze Broadband([protected]). I raised several complaints about this, but no luck.
They are making customers fools. while selling the connection they told 3.1Mbbs seppd but in reality that is entirely different. My Personal request to telecom providers that they need to specify CIR while selling the connection/device so that we will have proper clarification.

the complaint request with MTS is FEB/2443

Thanks
Ashok Mekala

I started having speed issues with the mts data card ([protected]) from 3 february onwards. After calling the customer care they informed me that the data usage from the previous recharge done on 17 january has been exceeded. I made a recharge on 5th feb because the customer care told me that the speed issue is because of my excess usage of data from the previous recharge. The complaint number is feb/293. A person from the bangalore team visited my house and confirmed that the speed is low after checking the details. After confirming that the speed is low he informed me that the speed issue could be due to the network problem. As there was no communication from the company I further raised a complaint and a team from the network department visited my place. They also confirmed that the low speed problem after checking their data card and my data card on different computers. The team checked my data card as well as theirs and confirmed that the speed is low. They asked me to contact the customer care department again for the replacement of data card. I further made several calls to the customer care department after which two persons from the data card and the network team visited my place. They also DID not identify the problem but confirmed that the speed is low after checking. On 23rd of february I received a message stating that the speed is low because I have exceeded the data usage and the complaint is closed.
I do not understand how the complaint is closed because of the exceeding data usage as I was receiving only indicate 80 kbps during the whole two weeks period. I would like to know what the problem with the speed was during the period immediately after my recharge and when the data usage had not been exceeded. If at all the data usage exceeded what was a problem prior to that. According to me mts has not been able to diagnose the problem and they are simply closing the complaint without finding any resolution to the problem

On February 3 and 4 I noticed the speed of the MTS data card Internet significantly low at approximately around 80 to 100 K bps. I called up the customer care and they informed me that due to insufficient balance or since I have utilised more than the 5 GB data allowance from/after the previous recharge as the reason for the reduced speed. I recharged the account on February 5 (for Rs. 798 5GB Unlimited plan) but still did not get any improvement in the speed. I made a complaint on February 5 regarding the speed issue to the customer care. On February 8 a field visit was arranged and the person who came to check the data confirmed the slow speed issue. He further said it will be raised with the networking team as this could be a problem with network. He said that he will refer to networking team and they will be visiting within two days. Since there was no information from the company I further made several calls to them.
After numerous calls on February 12 another team from the networking department visited and informed me that there is no problem with the network. Thereafter I waited again and receiving no further response or the solution to the problem I began calling up several times. The customer care department did not have any information regarding the field visits or the action taken for the problem. I called up the nodal authority to escalate the issue. Thereafter the company arranged for a visit with the networking and the data card team. They came and checked all the details and could not find any resolution. They contacted their own customer care and told me that because my data usage has been 11 GB the speed is slow. Whereas the user details from the data card console only indicates less than 1 GB. When this was pointed out they said they will refer to the back end team. Further I received a call from the customer care stating that the speed issue is because of the data usage of more than 11 GBP from 5th February to 20th February.
There is no possibility that I could have used 11 GB or even more than 1 GB during this time period as the speed of the Internet is less than 80 Kbps. To download 11 GB or even more than 5 GB at the speed will take continuous downloading for several days. The company is providing totally fabricated information without taking any action. I tried calling the nodal department and the appellate authority but no responses from some. It has been two weeks since I have seen this problem and the company has either given me irresponsible answers or no response at all and fabricated information.
My suggestion to all the people who are reading this is not to take the services of MTS. If ever you face a problem and is not resolved within the time period provided initially by the customer care it should be immediately escalated to the nodal authority. If there is no further resolution of the complaint after the time period provided by the nodal authority it should be further escalated to appellate authority. Simply calling up customer care department or awaiting the responses will end your life.

Hi,
I am an MTS customer from July 2011,My MTS Card#[protected] ,A/c#[protected].I am using Plan 799 unlimited with fare usage of 6GB upto 3.2 mbps speed, initially i get upto 1.9 mbps for the first month August 2011. after that i get only maximum of 1 mbps ,average of 350 kbps fast , lowest is 10 kbps before reaching fare usage of 6GB.

i had made several complaints thorough mail also to customer services, still it be as it is. Now i request to close my account but they skip the request from Dec 2011 to till date in local MTS outlet.

Hi i have bought a internet connection from MTS on 10jan 2012 under Rs 2499/- plan .till date my services not activated.so many times(more than 20 times) i have called to customer sevices centre but every times they came up with lame excuses that they are unbale to retrieved data and system in updation..one day they told me that ur site verification was pending ..but i would like mentioned that ..one or two times executive(Mr saurabh) called me and told me to be available at home .at that time i was in office..i immediatly went to home...but both the times he did not come to my home despite my reminder ..he kept me waited for long hours.After so many complaints i have been given assurance that ur card will be activated soon but no action were taken till date..i do not understand that why my data card is not being activated yet. Your executive do not want to visit my premises ..and why any action was not taken against him.It has been more than a month and i am not able to utilizing ur internet facilities ..an d it is ironical that i am receiving a bill for the month dated 01.01.2012 to 31.01.2012 of amount appxo.450/- .I did not understand that why MTS is charging for the services which was not provided to me??? I am really got frustrated about your poor services,horrible customer handling...I will go to consumer court if my services will not be initiated despite doing all formalitiesor else return my money which i have paid for the internet connection need immediate action
Himanshu
MDM no-[protected]
mob [protected]

my name is chinna
i bought mts mblaze ac 2746usb modem this modem actual speed 3.1mbps per download
1.5mbps for upload but i facing problem 1kbps plese solve it i waste my time and money
my address:
39-8-161,paidaiah street,
labbipet,vijayawada-520010
krishna dt
andhrapradesh,
india

Dear Sir,
I am a costumer of MTS service. My Mobile No. is [protected], I had a request to customer care to START DND on dt. 22/01/2012. My complaint no. is NDNC/830702 DT[protected], Customer care told he will start this service with in 7 days. I found that telephones are not coming from company, but messages are coming regularly. Again I lodged a complain that NDNC not working after registration on dt. 06/02/2012. Now My complaint no is FEB/24266 DT.[protected], Again they told "Problem will be solved within 18hours. But Problem is same. Again I lodged the same complain dt. 07/02/2012 My complaint no is NDNC/990441dt.[protected]. They told "this problem can't be solved." Then I requested if You can't stop Messaging from company then let come all messages like (Internet message, Bank Message, Company Message and other Message). They Told "It's not possible to us."
Ram Narayan

I opted for an unlimited usage plan underwhich 10gb is permitted to be used under maximum bandwidth. however the speed which i was getting was about 150 kbps (max speed 3.1Mbps). Spoke to the customer service executive regarding the issue on 10 feb 2012 at 10.55 am and it was promised that the problem will be solved within 20 working hours(complaint number feb/3466) . however the usage made until 10th was in 1x mode ( due to inconsistent speeds in broadband mode) all the usage has been considered under the 10gb max speed allowance. they closed the complaint by sending an sms to my mobile number stating the problem has been resolved, which has not taken place. the call was dropped by the executives purposefully when asked for escalation of the complaint. i was given wrong informations each time i had a conversation with an executive. i plead to review this issue since this might also be happening to lot of other MTS users all over.

thank you.
subhash s

Dear sir

My complaint is Mts office Dehradun .im bying router wifi mts. at date 6/2/2012 - but it is not a activate

and eny time give a technical problem so whot to do very poor service in MTS office responsible officer

Mr.Saurav kumar is a not a given proper answer and saurav kumar is not a responcibal person to manager

MTS Dehradun office so please take action other wise MTS GOOD WILL it is invite to poor marketing mangement

wise mr saurav kumar is not a responsible officer your MTS Dehradun office.

Dear Sir,

I am Sandeep from Rohtak and a customer of MTS Blaze Data Card. My data card sim no is [protected]. Company provides to commit 3 x speeds on their connection and its quiet ok with Rohtak. My problem is that I recharged my data card on 30 Jan with Rs. 999/- with 10 GB uses on 3x speed and unlimited usage on 1x speed. Now I want know my data usage but company don't provide me the details. I called to customer care many time but they always provide the excuse for technical problem and not able to tell the usage; it is happening for last one week.

Today, I call customer care between 6:30 AM to 7:30 AM on this number [protected] and customer care executive name Ms. Kavita attend the call and she behaved very rudely. She put me the hold for 879 Sec and after that she disconnected the call. My telecom company charge Rs 14/- for call but still MTS not providing me the solution.

Sir, I want to know my data card usage because I am suffering with very slow speed and I don't think so that I completely used my 10 GB (3x Speed) with in 10 days. I am looking forward to for a solution. My contact no is +91-[protected] and mail ID: nagar.[protected]@gmail.com.

Regards
Sandeep Nagar

This is to inform how MTS mobile company cheats the customers and the general public customer not to take any MTS connection.

I took a MTS prepaid connection in December 2011 which was forcibly converted to
post-paid connection informing that due to technical reason prepaid cannot be activated.
Rs 2000.00 was taken in advance with a bundled offer which offered
149 min talktime, 149 msg free and 149 MB data. However, though I did not even exhaust this
benefit, I received a bill for Rs 2000.00 for a DATA CARD and this amount was adjusted
within 20 days!!! though I do not have a Data card.
Hence a benefit that was supposed to be given for one year for mobile was exhausted in 20 days
deducting the money for a data card which i don't have.
I complained to cust servce and nodal authority but no response at all.
I then complained to appellate authority and there is no resolution.
MTS cheats it's customer and and causes much mental harrasment.
I am mulling legal options meanwhile this is to inform the general public
not to take any MTS connections.


Sanjay MANIYAR

mts/samsung sch s189 showing invalid sim for new mts sim but older sim is working well.please solve it.

Hi All, The service provided by MTS was good but only for the 1st month, but latter when I recharged for Rs.999, With in a week the speed was cut down to less than half, In fact it was not even loading google page.

The response from The customer care was not at all good, they don't know the process, Initially they took time and said they have escalated to the concerned department, but the next day they said the team will visit the location to check the exact reason for Speed issues, later they said the usage is exceeded 10GB (but in the MTS Application in computer was only 1GB).

Why can't the company send us any soft of hard copy of the usage???????

I've decided not to Recharge any more for MTS and switch to some better service provider, But I would be happy to recharge MTS only incase if the better speed is provided.

- Syed Hyder Karrar
hyder.[protected]@gmail.com
Ph# [protected]

I have got MTS connection (Data Card Number: [protected]) last October and since then facing many problems. And initially they took a week or two to get the issues resolved. But finally, on 3rd of Jan 2012, I faced with a problem, that was whenever I try to connect to the net it said that there was a connectivity issue. I called up the customer care ([protected]) and asked them to raise a complaint, but I was told that there was no need to raise a complaint and the problem would get resolved soon.. But it never got resolved and I called up the customer care every day. And this customer care number is actually chargeable. Every one of them that I talked to uniformly told me that there was no need for complaints and the problem would get resolved. I started feeling desperate.

A week went by, then I called up the customer care with the same problem and this time around I insisted on raising a complaint and successfully got it raised (). I felt so happy as if though INDIA has won Australia in a test series in Australia. But my problem was still there, it was not resolved. I was hoping to get a call from customer care centre for my complaint which didn’t happen.

As I usually work from home, without internet connectivity I was not able to work from home. I became restless and after couple of days, I started calling up the customer care every day till 27th Jan, 2012. I begged, shouted, requested, even warned them of legal action.. But none of them replied. Every one promised that they would get back to me in an hour or so. But no one did. The worst of all is I talked to many supervisors and managers (Rahul , Rawat Singh, Anu priya and many .. ) but even they didn’t feel responsible enough to give me a solution.
Then finally I raised a deactivation request on 27th Jan, 2012. Only after I raised deactivation request did I start getting calls from customer executives about my actual problem. But I refused to go with their promises of better service and insisted on deactivation. Then on 5th Feb, 2012 I called up the customer care for the status on deactivation request. And I was really dumped to hear that my service is barred on outstanding payment amount. I told them that “Please deactivate my account and I was not using your service for a month and even have a proof ( ) for that”. And again the customer care executives said they would get back to us. Since then calling them ( yes, even talked to couple of more managers on this problem ). But no one really got back and my account is still barred ( date is 8th Feb, 2012 ).
And today (8th Feb, 2012 ) , I talked to a manager by name Tawseef and he said he is the senior most manager and I have explained him all of this and I told him that I am ready to pay the outstanding amount too; finally, he told me that he would come back to me with a solution in an hour. Hope that I will not get a call back.

Guys, please suggest me what I should do in here. I just want to cut-off my connection… And I really feel frustrated and worried on the inability and irresponsibility of MTS CUSTOMER CARE executives and managers. I went to MTS, rather than other players like TATA, RELIANCE; because I wanted the start-up companies like MTS to grow in here. But the way it is mismanaged feels like we should always go to well-laid players like TATA, RELIANCE. At least, we can hope to get good customer care service.

Connectivity Issue Complain Number: C[protected] ( still open, raised on 13th Jan )
Deactivation Request Number: R[protected] ( still open, raised on 27th Jan )