MTS / Sistema Shyam TeleServices [SSTL] Complaints & Reviews

My MTS MDN No.- [protected]
ESN No.- DD227F5F

I am Rajesh Kumar, I have purchased MTS Data Card Broadband, I have not received Signal & Speed in my House, My House Location - C - 172, Ambedkar Place, Baprola Vihar, Nagli Deri, Najafgarh Road, New Delhi - 110043, I Call Customer Care Department than Complain Registered, My Complain No.- JAN/4353, and mail send to Nodel Officer & Customer Care Department, But no resolution received from Customer Care Department & Nodel Officer, Than again call in Customer Care Department when discuss with Mr. Irfan (Senior Supervisor), when advice to me I will try to solved your signal & speed problem but again no resolution received from Customer Care Department,

So I write a complain in Consumer Court, I hope you understood my problem and solved early as possible,

To ,
The Consumer Court
Date- 14 Jan,2012.



Respected Sir,

I am a resident of Gurgaon. I would like to register a case for MTS 3G Broadband connection. I bought this connection on 29 Dec, 2011 through Matrix Marketing Solutions located in New Delhi. Since the day I have bought this connection I am facing so many issues.

In December I had registered many complaints against them for more than 6 times in a month. In Order to register a complaint I had to call MTS customer care which is also not a toll free number and that too for more than 2 times in a day. Different customer care representatives came up with different solutions and promises.

In December I had registered a complaint in the night because the connection was not working. Around 11 pm Mr. Prakash (Customer Care Representative) picked up the phone , the conversation lasted for 30 mins and told me that it would start working within next 3 hours but nobody from technical team called me up. Next day when I again enquired I came to know that my complaint was not even registered.

I had bought an unlimited connection wherein you can use it as much as you want but they deactivated my services twice in the same month (Dec 2011) saying that you crossed the download limits. For both the times it remained disconnected for more than 24 hours. Despite of taking an UNLIMITED CONNECTION.

In December my connection was deactivated because of the wrong submission of address documents. I had bought this connection through Mr. Sandeep , his company address is A-96, Saket, Near Metro Station, New Delhi – 110030. Mobile No is [protected].Due to his mistake my connection stopped working. But again on 10 Jan 2012 I came to know that after a Prepaid recharge of 999 my services has been again deactivated due to wrong submission of address documents once again for this time. I called up Sandeep many times sometimes he didn’t even bother to pick up my call . And sometimes he didn’t even. He gave me Navneet number [protected] saying he’s the one responsible for submitting my address proof documents. Only once he picked up my call and after hearing my problem he never even bothered to talk to me . I had called him for more than 50 TIMES.

Even till now he has not submitted my documents. And in there database they still have wrong address proof. I ‘m struggling a lot because of my retailer who says he is not responsible for this.


Although, they activated my connection on 12 Jan 2011. But I’m not able to use the internet services. Again, I enquired in the MTS Customer care department because I was facing this issue from 10 Jan.

They told me I’m facing this problem because of the missing Patch Files. I went to the cyber café didn’t find a clue to download the patch files called up again on 11 Jan 2012 morning to know how to download patch files again the mts representative told me that your connection has been deactivated due to wrong submission of address documents. When I told him that the representative told me it’s because of the of the patch files he said we need it only when we are on roaming.

He registered my complaint on 11 Jan 2012 (Complaint Id – jan4810) and he said that once my connection is activated they would restart the billing cycle from the day it would be activated.
I kept on calling My retailer (Sandeep) and his friend Navneet who didn’t address my problem.
On 12 Jan the connection was activated . But the address was still wrong . I checked the connection by using my datacard but it gave me the same error I got on 10 Jan 2012(can’t access the serial port you don’t have the permission.) I again called the Mts department every time I called the call lasted for more than 20 mins. They again registered a complaint(Complaint id- JAN5459) saying it would be corrected and soon I would be receiving a call from Technical department .I did get a call around 4,30 to check the device from Mr Subhash . I asked the technical dept person to call me up again after half an hour to confirm . I checked it and again it was giving the same error (can’t access the serial port you don’t have the permission.)

I didn’t even receive a call back . So I had to call them up again otherwise they would close the office by 6 pm(Technical Dept). The representative said that don’t worry madam somebody would be visiting your house tomorrow for sure(call lasted for 30 mins). And again he raised the same complaint with same id on 12 Jan 2012(JAN4810) saying that it would be corrected in next 10 working hours.



On 13 Jan 2012 I received a call from Tech Dept and I again checked the device. I again asked them to call me back . The device was still not working. This time I didn’t even get a call back . So again I had to call the cust care service. Raised a complaint (jan4361) A lady picked up the call said today nobody can visit your home. It would be corrected only within next 10 hours at 1, 15 pm in the afternoon. I struggled a lot to explain her that this is what I have been hearing for so long (call lasted for 30 mins). She was not ready to listen a anything. I asked her to transfer the call to the supervisor but she didn’t. So I hung up.



I again called up the mts department to reverse my Rs. 999( Recharge Amount). Finally, the call was transferred to the supervisor Deepak Tyagi . He said it would be most probably corrected within next 24 hours and when I asked him to again register a complaint he didn’t do it saying it’s not possible there is some technical issue. Though, just few mins back I had registered a complaint.

On 14 Jan 2012 , till now I have not received any call . Nobody from the technical dept has called me up. I am tired of calling the customer care dept and Sandeep who are least bothered to look into this issue.


I am paying for these days and I’m not able to use the services. They refused to REVERSE THE MONEY AND ALSO TO RENEW THE BILLING CYCLE.





I look forward to you. I hope you will please look into this matter and would try to resolve my issue.
Your anticipated cooperation in this matter would be really appreciated. Please try to resolve this issue.


Thanks & Regards,
Priyanka Ojha
U-76/3.4,
Dlf Phase-3,
Dlf City ,
Gurgaon,
Haryana – 122002.

I bought new MBlaze connection on 6-1-2012 and the executive told it will activate within 24 hours but connection was not activated i called customer care they told the time for activation will be 24 hrs to 48 hrs but nothing happened .

[protected] on Monday i sent a mail to customer care for activation and Monday MTS verification person came to house and verified and took the signature / Executive again informed it will happen by end of day - Nothing happened
[protected] Again i sent mail with copy to nodal officer for activation they told document verification is pending
[protected] i replied all documents was submitted properly if your not activation take back the device
[protected] . Customer care M.Manikanta replied verification please pay Rs.1000 as a security deposit for activation
[protected] please see the below mail
Dear Manikanta.M,

Thanks for the reply.

Paying Rs.1000/- is Not a matter but not activating connection on time . yesterday verification was done today sending one more person for verification

Informing about security deposit later after taking device and sending mail pay Security deposit and get activation is that way professionally MTS will treat Customer great, super , whow

For activating a connection your making this much trouble and delay. Further any service or some thing I don’t thing so you will support

Don’t activate the connection take back your device. i will buy reliance or tata

I was selected the wrong network

NOTE: PLEASE consider this mail as final mail . don't activate the connection.i dont want any confusion after that

So guy dont buy MTS they are not professionals waste of time and money.

Regards,
INTHIS

Dear sir
i recharge my mts datacard on 23.12.11 for rs 798.
first i recharge for rs 798 recharge failed but amount debit from my axisbank account.
second i recharge for rs 798 recharge failed but amount debit from my axisbank account
third i recharge for rs 798 recharge success amount debit from my acccout thats no problem for me.

totally three times account will be debit from my account.
798+798+798

Rs 798 for recharge mts data card ok no problem
another 798 the amout is refund on 28.12.2012
another Rs 798 not yet refund so far. i wait up to 7 to 8 working days for my refund amout. still not yet refund.
now i call to customer care is replying me why u contact earlier.
i send all details below. i proceed after rechare failure only now the customer care is replying me u recharge twice.
please kindly do as favour to me...

1) first time failure recharge details i given below.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: M78002623c11
transaction id: 45553075
subscriber id: [protected]
amount: 798.00
date-time:[protected]:15:03 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 8 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our customer support by submitting our contact us form on the website.





Wish you happy recharging
Team RechargeItNow.com

2) this is for the second time i recharge because of recharge failure.
Dear Ravindrakumar,

Thank you for using RechargeItNow.com to recharge your Mobile/DTH service.

Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:
user id: [protected]@gmail.com
order id: M78025423c11
transaction id: 45553310
subscriber id: [protected]
amount: 798.00
date-time:[protected]:24:10 AM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 8 working days.

A separate mail will be sent by us on successful manual recharge or refund as the case may be. Kindly wait for this communication before writing to our customer support by submitting our contact us form on the website.





Wish you happy recharging
Team RechargeItNow.com
3) i again try to recharge because the last 2 recharge is failure. this time i recharge successfully.

Thank you for doing Prepaid Recharge. Your transaction details are:


Transaction id: 45553509
Subscriber id recharged: [protected]
Purchased value (MRP): 798.00
Date:[protected]:29 AM

For any Web payment related query or complaint please call to our below Customer Care numbers:

When calling from MTS mobile:
Data & Smart phone customer care . 955 (Toll Free).
Voice customer care (Prepaid & Postpaid) . 155 (Toll Free)

When calling from Non MTS mobile:
Data customer care .[protected]Toll Free)


4) This is register a compliant in rechargeitnow.com on 2.1.2012

rechargeitnow.com [protected]@rechargeitnow.in

Jan 2 (5 days ago)


to me
Hi Ravindrakumar



This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: Ravindrakumar
Email: [protected]@gmail.com
Mobile No/DTH Subscriber ID recharged: [protected]
Date of transaction:[protected]

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays). You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 8 days for this process to complete.

4. If you do not receive a satisfactory resolution within 8 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 8 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com





these are my evidence i given to you, please do as favour to me.

Sir, I'm Saravanan from chennai. I got data card connection from MTS, Ekkatuthangal,Chennai on12-dec-2011. After 3 days the device didn't work. I called the person who sold the device to me. He said me "Please pay one month rent in advance". Before that he didn't tell anything about the advance amount. After I paid the advance amount. That after one week I took another connection for my home. They are did the samething. Again I asked the person. He told me to pay advance amount. Even I took 2nd connection in the same name. Now the people didn't attend even the call.
My advice is don't go for MTS.

Thanks.

My name is arun raja, my mdn number number is [protected] am using 3.1 mbs , but am getting only 150 - 472kbs.

Informed customer care before two months back, but no action has taken, they simply call and close the ticket, two person came to my home see the speed online and informed to wait 2 days , but it almost 1 month over still same issue...

The complain numbers for the single issue listed below...

1) c[protected]
2) c[protected]
3) c[protected]
4) c[protected]
5) c[protected]

Called more than 40 times check the call log of your record...

If it leads i will not pay the bill...

Every time i call and check the status they telling that your complain is forward to our senior they resolve quickly, but no use i dont know whethere there is such person is there or not...

Please give any concern person number...

The mts dealer kishore called so many times for brought the device but once i inform the complain about the device he not pick the call also.. Very worst speed and worst responsible......

Am going to update in customer complain .com and in social network also with below details...

Am getting an download speed of 38 kbs that is maximum..

I Am shocked that i have seen a world worst cheating company in INDIA i.e, CONNECT INDIA which have cheated me via purchasing of a MTS DATA CARD !!

I have bought a mts data card from connect India by which they assured to give me goa trip ticket as a gift for purchasing online from their service !!
I Am from Chennai i bought it on October 7 2011 till now they have not given!!

MTS no:. [protected]
Dealer: connect India
The person called me after booked in ther web site is RAJU (FRADU)! who did not answered my call after purchasing the product !

Delivered person: RAMESH (badu) !!


Message to connect india please change ur service "ONLINE SERVICE" AS "ONLINE CHEATING SERVICE " !!!! fradu !!

MTS data card no:[protected]

Dear Sir,

I have requested to disconnect my MTS data card services in the month of September-2011. I do not have any pending bills to pay at that time. I was informed that the services were temporarily deactivated. Permanent deactivation will happen soon.

In October-2011, I was charged 1200/- and in November-2011, I was charged 400/-. Both the amounts were debited through ECS from my bank account. I called MTS customer service and begged for my money, I was assured that as the outstanding bill amounts were cleared, my Data card will be disconnected soon. Customer service executive confidently said that there is no way I can get my money back. I realised that the only way I can get my money back is by fighting MTS, but I was busy with work and family business at that time and I thought it's ok to lose 1600/- than to disturb my career and family.

On 23rd December-2011, I got another SMS that my new bill amount of 899/- was dispatched. Then I called up customer care and lodged a complaint# R[protected]. Customer support executive was surprised when he found out that my service should be deactivated in September itself and promised me that Finance team will resolve the issue.

Today 30th December-2011, I got a call from MTS billing department that I have to pay 899/- amount which they will send to my bank for ECS again.

All I'm requesting is to please check MTS systems for any usage after September. Please check your own systems. The request for deactivation is made in September-2011 and MTS took 1600/- from me for no reason. And now they want 899/- more, for what?

This is my money, like all o[censored]s here, this is hard earned money. If I've used any service, then I don't mind paying for it.

I just want to be clear again, MTS please check your system for my Data card usage and the disconnection request which I registered in September-2011. Please I beg you, I'm not a rich, please let me live. Please.

MTS, this time I will go to any extent to make you listen.
I've sent a mail regarding the same issue to MTS customer care email ID, but no body replied. I can attach that too if needed.


Regards,
Pavan

I have a broad band connection with MTS Mblaze No [protected]. I brought it on Nov 2010 @2000 at that time a Reebok shoe offer was going on that If I buy a new connection and recharge with 999 MTS will provide me a pair of Reebok shoes. Those shoes were never provided to me. I followed with MTS customer care for several months and also registered my complaint. But there was no positive response from them and most of the time there reply was "Shoes are out of stock.". Since they made false promise and never delivered the shoes I never recharged my data card connection after the first recharge of 999. Now MTS is sending a mail that if I do not recharge it they will permanently disconnect my connection.
I suggest if they are not able to keep the promise they made in the offer they should compensate by providing Shoe worth of surfing free.

So please look into this matter.

For future reference my contact no is [protected].

Dear Madam/Sir,

I have bought a MTS Mobile( MICROMAX C111 ) on 10/4/2011 from Akash
Tele Communication and within 6 months the mobileset got proble( SET
HANG ).

Then I visit to nearest service centre ( AVINANDAN MOBILE SHOP ) and
they received the mobileset and call after 1 month. When I went after
1 month then they informed me the problem is not solved and again
informed me to come after 15 days , when I visit after 15 days and
again they informed me the mobileset is not solved and come again
after 15 days.

So, Madam/Sir, I am really harased and fed-up with this poor
cooperation and service and I am getting the disturbence with the
communcation for last 2 months. Pls solve the problem and help me out.

I have attached the scan copy of the service centre receipt bill.

Dear sir,
I have many time complaint log in telephonic customer care
person & sent two time mail to customer care & other Sr. person of
MTS ( MTS Mblaze).but every time,I feel unsatisfaction from MTS.Please
resolved my problem because I know your pehredar.com resolved consumer
problem.if you contact me in my mobile no-[protected] & my mail
ID-sunirban.[protected]@gmail.com.I waiting your action.

Regards,
sunir wan
[protected]



[protected] Forwarded message[protected]
From: Sunirban Dawn <sunirban.[protected]@gmail.com>
Date: Sun, 18 Dec 2011 18:04:52 +0530
Subject: Unsatisfaction from your service (mts mblaze)
To: nodal.[protected]@mtsindia.in, customercare.[protected]@mtsindia.in,
appellate.[protected]@mtsindia.in, datasupport.[protected]@mtsindia.in,
[protected]@mtsindia.in

Dear sir,
I purchase MTS Mblaze few days ago but I found 2~
70kbps speed during connected time. during purchase time your
representative told me you can achieve speed 3.1mbps during connection
time. I log on two complaints in yours customer care representative.
but till this time no body attended any complaint. please resolved my
problem as soon as. otherwise my trust total loose from MTS.
My –MDN no-[protected] & My name- Sunir Wan ,purchase date-08.12.2011 &
connection start date-11.12.2011. my address- village-mokalwas near
dharmsala, gurgaon (Haryana)area pin code-122413 ,(1 km distance ago
from jaipur highway)

Regards,
Sunir wan
[protected]

i took a mts mblaze postpaid connection on 6/09/2011, it was activated next day, baut after a wwks time it was disconnected for some verification charges of Rs.100, i submitted all the documents and they verified, as per the dealer he told there won't be any other hidden charges, somehow it was resolved, but after a month i got a bill, which i paid before the due day to the mts lutlet where i took the connection, he told it will be paid, but it was actually not paid by him....and my connection was disconnected and mts people started harassing me for the payment...i contacted the dealer in mathikere many times...he never respond...worst experience..then i decided to cancle the connection...called up the mts customer care on 25/11/2011 and told just to cancel the connection placed a request.....then i called many times to customer care to check the status they are still says its active....and they are generating bills every month....its been a month i am telling them please cancel my connection...but not sure what they want me to do to deactivate this connection....such a worst customer service.........those people don't know to guide the customer correctly.....please ask them to cancel mts # [protected] cancellation ref# R[protected]

I have taken the MTS data card unlimited package (Rs.2643) on 31/10/12 on plan ARP 6gb & since the start has been facing very disappointing downloading & browsing speed through out & any number of calls, mails to your customer care & assistance requested to the sales executive have not helped in any resolution of the same & am facing it very tough to handle the same, as even files on facebook are taking quiet long for download & browsing is real dead snail slow. The rec speed mostly is struck on 0kbps & the max it reaches is 4.6kbps & send speed is on 1.5 kbps.


Mr.Roshan(tech support) has been sent by the customer service team, for complaint number C[protected], who also was attonished to see the speed on his own laptop, as was not even able to open any mails or live stream. Am highly disappointed with MTS & need immediate refund of my entire payment made along with the explanation letter from MTS for its incompitability in keeping up its promises made to customers & am forced to approach for legal help through forum for making all false promises & luring people, if the same is not resolved asap.

The escalation even to the Nodal officer Rekha Raj, also didnot result in any grievance redressal & its already more than 2 months that i have escalated to the nodal officer too, but in vain

I have purchased a MTA DATA CARD from Rajshree Systems & Technology, Shop No.15, Gopal Bhavan, 28 Azad Road, Near Pallavi Restaurant, Andheri East, Mumbai - 400 069. It is not activated after 20 day passed though all documents and payment made in advance. Data Card Cost Rs.1200/- plus initial recharge payment Rs.500/-. Total Rs.1700/- paid on the spot. vide invoice No.2091 dated 03.12.2011.
I have to purchase internet accessory for my net book, before purchase data card from Rajshree Systems & Technology, Mr. Jain, had inspected my net book and suggested to purchase MTS DATA Card. Immediately i agreed and purchased it.
After 2 hours Mr. Prashant from MTS came with data card to me and he tried to connect it, but he was unable to do it because of not enough memory available. Mr Prashant told that Mr. Jain will install the data card, he has done many cases like this and he delivered the data card to me. Accordingly after 2 hours i called up to Mr. Jain for installation of the card, he ignored and told that he is unable, only MTS will help you. I called up MTS customer care centre, there i found that my document not yet submitted by Mr. Prashan for activation because he want to pay Rs.700/- only toward refund of data card. Why should i take Rs.700/- instead of Rs.1700/-. The data card is not useful to my net book, i don't have another computer to use it. I want to return it but both of them not responding. Kindly suggest the solution.

Thanks & Regards,
Janardhan Gondhale
Cell No.[protected]

sir
I have mts mblaze modem(Huawei) No:[protected] but I recharge Rs 298/- Dt 16/12/2011 (company tariff is 1GB worked broadband 7 Days Unlimited plan)
So it was worked only 1X mode not worked broadband
So I contact your area Manager Shivprasad ([protected])but he cant respond me
so I compliant you
Thank
Vijay
Brahmavar, Udupi Tq & Dist
e-mail: [protected]@rediffmail.com

I want to port out from MTS to Vodafone, my number is [protected]. I have sent request to '1900' on 29 Nov 2011 with validity up to 13 Dec 2011. MTS approved finally on 12th Dec 2011 till date it's rejecting with statement the prepaid number have been connected for less than 90 days. every time operator also accepts that this number is more than1.5 year old (activated on 12/04/2010). Finally validity is over. so vodafone not able to proceed further.

So request has been genrated again on 14 Dec with validity 28 Dec 2011. Still MTS is playing same round. The operator says it has been already proceed. now vodafone not able to submit request because of same reason " The number have been connected for less than 90 days. Now paitence have been ended. can anybody help in this to get resolve this issue..?

Regards,
Rajesh

Dear Madam/Sir

With reference to the captioned subject, we need your urgent intervention. I had applied for internet service provision from MTS and due to poor service I decided to discontinue the service and on the 25th of September, 2011 I sent a mail to their nodal officer along with the customer care informing that I have terminated the service and I am not using it any further. The mail was acknowledged by the organization and they had agreed that I will not be charged any further and my previous dues will be waived off.

Unfortunately that has not happened. I have been receiving continuous calls/sms from MTS customer care representatives to pay the bill. This is an extremely unprofessional behavior on their part. Kindly let me know how should I proceed in order not to be harassed any more.

Please find the copy of mails which I have been mailing to MTS attached with this complaint

Thanks and Regards,
Sagar Saxena

Arogya Niketan Pvt. Ltd.
105 R. S. Verma Rd.,
Uttarpara - Hooghly
W. B. - 712258

Mobile: [protected]

Hi
My MDN Number is :[protected]
This is not a story, this is a fact nor this is a comedy. I purchased mblaze on 29th. I had lot of issues from the beginning till date . First day when i purchased they told it will be activated in hours but it took days to get to activated. that was very funny.(for this I rang them 6 times) Money lost Rs 40 for calls,

Second thing was that I was not getting the speed which was expected, I was only getting maximum 120 Kbps even less than than that even though my signals in broadband were excellent.
So this is cheating the customer!

Third , I made a complaint, my complaint number is dec114, One o[censored]r chat representatives told my issue will be resolved by 5december. But till now today is 13th nothing has happened and no issue is resolved.(I have saved her chat transcripts)

Your chat representative told that my validity period will be extended and I will get more days validity for my downloads but it seems that she have cheated me, for the sake of disconnecting the chat she told so. She was very brave.. perfect service should be given medals.
After about 10 calls. Waiting for 20 minutes.
Today I rang Customer care again, I talked to one of the guy , he told that today my issue will be resolved at 9.30 pm, but that was funny becoz the day was about to be over and nothing has changed till 12.(midnight), He told me that my offer is like 5gb for first 7 days and remaining 5 gb for rest of the 25 days.only for first 5 gb i will be getting 3.1 mbps speed rest i will get only 144kbps.
Today i got a message saying that all my issue is resolved(even though) nothing resolved. Very interesting service!

But when i purchased from mblaze store they told in a different way, they told that for entire 10 gb i will get 3.1 mbps speed , so this is cheating the customer. Ur same agents are speaking in different ways.(In fact I have taken 2 mblaze connections)

Misleading and making fun of me, In my Mblaze log it says 3.1 gb I have used but as per ur agent i have used 7gb. Another medal for the log !

Today ur agent told that one of the senior managers will talk to me in 30 minutes and he himself disconnected, till now that to not happened.


Till now i have lost Rs 120 for calling ur customer care.

In brief my issue is not resolved, im getting only 1x speed now also I didnt get the validity extended as told by ur chat representative.

Now Im going to throw away ur mblaze data card else I will break this. I took 2 mlaze datacards , I dont want this, discontinuing the service, I am going to raise the complaint in consumer court for misleading the customers. on speed and offers.

Not over I will write same in all the forums possible and distroy Mblaze for such a worst device and more than that pathetic and misleading service.

My 10 to 15 friends are having lot of issues with this , I guess we all together will work against mblaze , Will surely write this story in all forums wherever possible. Till now I have lost 1500 Rupees.

Not over Teach ur customer care executive at least "abcd" , they doesnt koow even to speak properly.


Anyway thank u for such a fine service "For me MTZ is the worst service providers in kerala" Keep it up guys. More customers will write the same soon!

Thanks,

Sreenath.M
Mob:[protected]

I am having MTS internet connection No:[protected] - Post paid plan Mblaze Unlimited 799 Gujarat. At the time of getting new connection the Sales Executive told that I can change the plan from Post paid to prepaid after three months. Now I have completed Six months and I want to change from Post paid to Prepaid. But the sales executives on phone refuses that there is no chance to change over for prepaid. This is injustice with the customer. Kindly arrange to change the plan from post paid to prepaid. B.Visvamber Rao. Mob: [protected].

I am using MTS since past few months with number - [protected]. I know it would be too much to expect 3.1 MBPS as they claim but at least 1.0 MBPS....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!......

Charging for 999 Rs and you have to be satisfied with mere 400Kbps.. What bakwas is this...???

Seriously some action has to be taken against this injustice.. Such a waste of money...!! I have to wait for nearly 1 minute to open gmail that too in
basic HTML...!!!

What is this happening....?? And please don't tell me I have virus in my system. Its a brand new laptop with virus software updated every day and I am a software engineer, I know what internet is and how it works..!