Mts — disconnection of postpaid service
MsMSX on Apr 18, 2012
I have raised a complaint about two weeks ago and has not received any solution yet.
The complaint was on a disconnection of the MTS Mblaze postpaid service because of fail in address verification due to bachelor accommodation. In that case their representative should not have sold the datacard to me for Rs.1199 since he came to my residence and provided me with the connection, and he very well knew that was a bachelor accomodation and the connection will be debarred(As per MTS rule). After raising the complaint in the customer care with query no: C[protected] they told me that the tech support team will reach me for a solution and there was no feedback from their side.Since i wanted to know about the remedy and invested on the data card, I tried calling the customer care a couple of times whereas they say the complaint status is still open and the tech support team will get back to me and is two week past. Mean time I heard I can invest a security amount to retain my connection, but don’t know whom or where or how much to pay. Now I am provided with a bill of Rs.60 for my previous month usage(may be usage of three days).The customer service desk([protected]) is very poor, the worst i have ever come across in terms of their assistance towards customer(not in terms of politeness or sweetness of their voice but availability and the communication skills of representatives).
From my experiance i understand that MTS only wanted to sell a datacard for the avove said price and dont want the customer to be retained.
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