[Resolved]  Nokia 6085 Model Mobile — Mobile under warenty and no support from Nokia from 6 Months

Dear Sir

I Yathish sending the details of the problem with Nokia Care Centre for getting a faulty Transceiver repaired. Since I purchased a Nokia 6085 Model Mobile on 03 October 2007 and till date I have not got the transceiver repaired or replaced. Purchased mobile from Global Access Bangalore and used the transceiver for almost 2 months faced problem with Blank display and gave it for Nokia Care Centre Clarity Cells Rajajinagar for repair on 15 Dec 2007 and till date I have not received the Transceiver and details are mentioned below. After roaming several times to care centers and calling them several times to both Care Centres, South Regional Office, NOKIA

Mr Ajith Manager Clarity cells assures that he will give back the transceiver in 10 days from the date I gave the transceiver for repair again when I call him he takes again time and this is happening from the day I gave him for repair.

On 20 Jan 2008 he said the model 6085 is stopped and I will give you a new 5200 series mobile and you can come and collect by evening but he gave the transceiver with no accessories such as battery, earpiece .and camera nad display clarity was very poor and he said get it repaired by tomorrow and he got job sheet signed and in 2 days you can collect the accessories battery and earpiece but I didn’t get any battery or repaired set and he issued 2nd job sheet on 14 feb 2008 by asking to give my set back with same 6085 Model.

Till March 23th again he used to postponed and some time he was not picking the call same time whenever I visited care center and with Mr Mohan from Nokia South Regional Office Bangalore I was explained the issues happened then he gave the 6085 Model mobile and here audio clarity was not at all good again he said tomorrow I ll repair and with this version of software sound clarity is this much and got signed Jobsheet and sent me back but nothing happened again March 25th he issued one more job sheet and till date I have not received any transceiver.

Details of Job sheet is mentioned below.

Clarity Cells
#342, Dr. RajKumar Road, 6th Block
Rajajinagar, Bangalore
Contact no. 41672112
Email : [protected]@nokiacareindia.com
[protected] (Ajith Manager) Clarity Cells

Job Sheet Details

Job sheet No.1 : [protected]/071215/9

ESN /IMEI Number : [protected]

ESN / IMEI Number : [protected]

Product Code : 0538183

Phone Model No. : 6085


Job sheet No.2 : [protected]/080214/20

Date : 14 feb 2008

ESN /IMEI Number : [protected]

Product Code : 0535510

Warranty Ref No. : APAINY[protected]

Nokia Care Contact No. : 30303838 /[protected]

complaint ID : 2-2V8xjx

nokia.co.in/support

[protected] (Ajith Manager) Clarity Cells


Job sheet No.3 : [protected]/080325/43

Date : 25 March 2008

ESN /IMEI Number : [protected]

Product Code : 0540311

Warranty Ref No. : APAINY[protected]

Nokia Care Contact No. : 30303838 /[protected]


Target Delivery Date : 10/Apr/2008

Nokia Fault Report Status:

An email sent several time but no reply and this is the first email.


From :Yathish [[protected]@shimasnetworks.com]

TO : '[protected]@nokiacareindia.com'

Dear Sir,


I have given faulty transceiver for service on dated 15 Dec 2007. If its ready please let me know the status of Transceiver.

Please find the details of Transceiver



The Job Sheet Number : [protected]/071215/9

ESN / IMEI Number : [protected]

Product Code : 0538183

Phone Model No. : 6085

Awaiting your early reply.

Warm Regards

Yathish



Know please arrange and give back my money which I have paid for the mobile.

Awaiting your early response.

Regards

Yathish HS

[protected]