Nokia India Complaints & Reviews

I am a lawyer and working in mumbai. I purchased a new handset in first week of this month from delhi, when i started using it, I found that the handset has some problem as the photo clarity was not up to the mark. So i sent my brother Prabhat Kumar along with the hand set to the Nokia Care Centre at Lower Parel, Mumbai, the Prime Point. They kept the Handset and gave him a job sheet bearing job sheet No. Mum0400226 and told him to come after 4 days to take the handset. When we inquired after the stipulated time about the status of the repair, they informed that it will take another weeks time to get it repair. And after a week when today again inquired about the status of repair. They informed that it will take another 15 days or more as the software is not available and they are not sure about the exact status. Today I spoke to three four persons and non of them was able to give a proper reply. First of all i spoke to Amita, when she informed me that it may take another 15 days or more, i asked her to return me the handset for the time being and when they will get the spare, then i will give them the phone for repairing as i am facing lot of problem without a phone. In bombay i am living alone and there is no other mean of communication with my relatives and friend except my cell. I am an advocate so my clients also contact me through my cell number only as i m not owing a office and do not have any other contact number. Due to non-availability of phone i am suffering huge loss in my profession and business.

When i Amita all these things, she gave me two other numbers, one of some Namrita Shetty, who was never available on those numbers, the numbers are[protected] extn 109 and another number of Nokia centralised customer care[protected]. On this number i made 4-5 calls to reach a customer care executive. Every time they give unnecessary informations and then the call gets disconnected. I was making STD call to this number and was not getting any proper response to my calls. Then somehow i managed to talk to one customer care executive who kept me for hold for a long time and then the call got disconnected. Then again after trying 2-3 times i was able to speak to some Ashwini Jiya, whom i narrated the whole thing second time and after listening the whole thing she said that the job sheet number i have given is not a proper one, its a manual job sheet number and i should talk to the prime point people to give me a proper job sheet no. By this time i was feeling like a fool and ping pong ball whom all these customer care people were playing with and kicking from one desk to other. I again contacted Amita, but she was dam sure that the number given to me was the actual number and was not at all bothered that i have wasted my money for making calls to them and the nokia centralised customer care and she was still insisting me to spend some more money on making calls to one Namrita Shetty whose number she has already give to me and who was never available on those numbers and nobody was there to receive a call on those numbers.

When i insisted her that Namrita is not available on these numbers then she promised me that i will receive a call from her but i need to provide them a number for that. Now see what a funny situation. I am crying as i do not have any number and not able to be in touch with anyone, my friends, clients or relatives and these people too want me to provide them a number where they can contact me.

Now i dont understand what shall i say... its me who is a fool .. who bought a Nokia mobile or ... these people...whom Nokia has employed as its Customer Care Executive, who hardly cares for the Customers.

Then again i called amita as i did not received any call from Namrita Shetty. After this i received a call from Namrita Shetty who was also not able to give any proper reply and instead of listening to me, she was telling me their rules and regulations. I asked her to return me my handset till the time spare is not available, she said that i have to give them a letter for this and as soon as i will take back my handset, my jobsheet will be cancelled and again i will have to deposit my handset with them and again they will have to indent for the spare which will again take the same time.

So some how i am in a situation, where i dont know what to do and whom shall i approach. I am totally feeling helpless and just left with no option but to approach the consumer forum. I wish if people facing same problem would like to join me to file a case again Nokia and Prime Point.

Thanking you.
Geeta Saha Veerkar
[protected] (Number which is not available because of non availability of handset)
[protected] (My friend's number, where you can contact me for the time being)

Sir,
I am not satisfied with the service provided by Sector 14 Nokia care at Gurgaon. Nobody knows any technical things. As far as technical konwledge is concernced they are ZERO.

Always they say we have to keep my phone for repair for at least 15 days. Everything related to Nokia handsets should be available at ur Nokia care.

even after 15 days they dont forward the required equipment to the concerened office for repair or exchange as it happened with me regarding my headset...

Furthermore, my ringer and speaker phone are not working properly, they are not able to repair or exchange it...

Rgds,
Jagpreet Singh

i purchase a nokia 5310 from subhiksa, maqsudan, jalandhar punjab store .[protected]. from the same day it has problem in his video mode. in video mode it has lot of dullness. not captured clear video. i visit to nokia care at model town jalandhar. miss kanchan technical expert from nokia ask me that in 48 hours subhiksha should change this mobile. after that i talk to mr vikas batra (bdm) subhiksha jalandhar. i also talk to kanchan, vikas batra same time on confrence to clarify the problem., mr vikas batra always say give me two 2 days. today in 25 april, . but till date nobody solve my problem. if anybody have number of md subhiska pls email me at [protected]@gmail.com, or call me on [protected]

I was a proud owner of your restegious product, mobile phone N72. Being a Telecom Engineer in Railways I was allways having very high openion about your product and your after sale service. That is why I purchased the above phone fone from NOKIA PRIORITY DEALER R J P COMBINES, Hajees, english church road, near mission school, PALAKKAD 678014 on 09/02/08, for my son AKHIL B S. But the phone started giving complaints and I have to get it replaced by another one . This phone also showed complaints as its camera was not at all functioning properly. Again I approched the dealer who directed me to the coustomer care centre (AGNUS NOKIA CARE NOORNI, SHORNOOR ROAD PALAKKAD). I had handed over the phone there on 01/04/2008.
But with deep regret I inform you that the mobie Phone was not serviced and returned that to me till date (24 DAYS OVER). A coustomer who had great belief and faith in the company and its products was thus left high and dry bitter experiances by purcasing a mobile phone of rupees 8500/- from the autherised dealer. More over I am not at all satisfied by the coustomer service rendered by your dealer and service centre people. Insted of solving my problem of having a Quallity Phone for my use they are simply keeping me in darkness about the fate of my phone and what is their next course of action. So I must humbly request you to intervene in this matter and render the justice to me and help a good coustomer by meeting his minimum demand of service that are promised as per your warranty conditions
Expecting a better reply from your side

yours faithfully
BABY.A.P
(F/0 AKHIL.B.S)

To
The Senior Manager (Customer Care)

Sir,

Re:- Rpairing of nokia 1200 item no.[protected]

We are shocked to bring to your knowledge that we have recently purchased the above-noted set from KIDS WORLD, Bhadrak, Bill No. 475 dt. 18/03/2008 Phone No. [protected], [protected] which is infested with certain technical problems. The problem is that the key pad digit 2, 5, 8, & 0 are not working . For that resion Itake the phone to Customer Care, Balasore (Orissa) today. they open front cover in front of me and then take it to their next room and after few minutes they told the problem arise due to water, you pay Rs. 550/- for the repairing. It's shoking news for me because I personally use the set & never contact water. Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to repair or replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Debasis Ray
Charampa, Bhadrak - 756101 (Orissa)
Mobile : [protected], [protected]

i am a airtel prepaide coustomer. my mobile no is [protected].
my mobile is misless a my self . plese give me a my old nomber.
my card is life time prepaid card.

My Nokia 5610 Xpress Music is not giving battery backup even for two days with minimum use.
I have consulted with Nokia HCL customer care centre at Dehradun. My mobile of model Nokia 5610 Xpress Music was farmatted my the customer care centre as they had doubt that there is virus in it. But till date the problem remains unresolved. However, all the setting and the songs/music available with the original when it was purchased has gone destroyed. The customer care centre has not load anything which is creating trouble while I am trying to down load any music or ring tone. My mobile is in warranty. The battery should be replaced by the firm immediately before expiry of the warranty. Formatting is not a solution. Please advise the customer care to replace the battery. Thank you.

i am going to the your compny provide service center bhopal and my moblie is currently warnaty period so that i visit to service center but not satisfy but my mobile volume is very below

Sir, I had purchased Nokia 2310 on 10/1/2008 from Subhiksha, V.V.Nagar, Gujarat. I have problem mention above hence they told to go Nokia Care, Ananad.I had given my nokia instrument 2310 on 7th or 8th of April to Nokia Care.They give me it is o.K.But within 2 to 3 hours same problem continue. Hence once again i had gave to nokia care. They told that we have gone through and it is ok. But till today it is not working properly.
Due to this we are facing lot of problems with my office and house. My bill no. INV/1291/PT1 with IMEI:[protected]
Hence you are requested to look into matter and reply immediately.
Thank you

Yatin A Talati
[protected]

I have recently experienced one of the greatest agony of my life. There is an Authorised Service Centre of Nokia in Outer Circle of Connaught Place, New Delhi known as Beecham's Vision. I had given them Handset for repair and for 3 months they couldn't repair it. They have also charged me to change some part in the handset and it was still not working. Now they have upgraded the Software and say there will be no problem. I would like to know, this could have been the problem in first place and the Service Centre couldn't find out the same for 3 months. This never ending saga forced me to buy a new phone
My question is to Nokia " What procedure to go through to keep a Service Centre" or its the any Centre who bids at higher cost

Handset purchsed in june 07.
Battery low since purchsed.
Submitted to nokia care from last 4 months.

Lost mobile phone on 10th April 2008

I lost my mobile phone Nokia 6030Black bearing IMEI No.[protected]. Please take action and block the thief from using it or reselling it.

My name: Rajgopal Address: 24 anna nagar street, manavala nagar, Thriuvallur, 602 002.

plaese take nessaary action instently.


thaking you

rajagopalan.

dear sir
it is with a deep sense of regret of being a nokia customer that i share with you my experience of being at nokia care centre, rajpur road dehradun. i went to nokia care rajpur road dehradun to check out the problem with my nokia5700 ( IMEI No.[protected] )battery which was not working. it was a shock to know at first that the nokia centre rajpur road dehradun was not offering help any soon. i was at first told that my handset ( which i had purchased on 25 Nov. 2007) was past its warranty, though i showed the cash memo. then i was told to buy a new battery and handfree device from a particular shop. when i insisted on service due to me, i was told that it would take three months or so to fix the problem. one Mr. Bhushan on behalf of nokia care, behaved so badly and refused sternly to recieve defected devices for service, that i regretted my decision of being with nokia. i was even suggested to go to consumer forum or to law corts when i insisted service on time.
with a sense of pain i request you to kindly do the needful so that my problem is solved at earliest possible.

yours sincerely
nagendra devrari

I gave my nokia E90 to MODCAD COMMUNICATIONS, A-21, Nehru Ground, NIT, Faridabad for repair on 25th March 2008. Next day evening i.e. on 26th March'08 they told me the estimate of Rs. 3000 for repairing my phone i agreed to it and told them to repair my phone. After 2 days they again called me and and said that your estimate is Rs.5000. I then refused them to repair my phone and told them to return my phone back. After 29th March 2008 i went there several times asking for my phone they gave me different reasons that your phone has not come yet, come after 5 days etc and now it is 21st April 2008 and they are still giving the same reasons. I even asked them to give me the address of the nokia center where they gave the phone but they refused to give the address sying it is against our policy. I think they are trying to act smart instead of sending non- warrenty cellphones to nokia repair center they send it to local repair center so that they can make there own profit.
I would ask to take a strong step against them and knowing the root cause of delay because without any reason they are keeping the phone for one month when coustmer is asking it back.

Tks
Harsh Chauhan
([protected])

Sir,
Day before yesterday I lost my above noted cell during travelling. I have purchased this set from Dhanbad (Jharkhand). I want to get my mobile locked preventing misuse of the same. What should i do now? I am enclosing here the related information of my nokia set.
MOBILE SET : NOKIA 2310 SILVER, IMEI [protected], Item : 0032938, Nokia CEO434

I wz using Nokia N73. Due to some problems in the mic, i had to give it for repairs to Nokia Care. But at the time of inspection, they probably mishandled the front camera IC n started makin claims tht it wz a physical damage. Man, how can i go inside the phone n pluck one IC tht way? They gave me vague reasons abt the front camera IC and never spoke about the problems in the mic. The main concern was the mic and they came up with a new problem of the front camera, which according to me, was working fine before i gave my phone for repairs. They are not ready to accept that its their fault. Also, even though my phone is still valid under the Warranty conditions, they are planning to charge me for the same. Can somebody do anything about it.
They told me that i would get the delivery of my phone within 8 days. But today is the 14th day and yet there are no signs of delivering the phone back to me. Really bad on Nokia's part.
Job Sheet No. :[protected]/080408/82

Hello,
I lost my mobile in the bus stop on 17.04.08. I gave complaint in nearby police station but they did not took FIR and said that they wont give any FIR for the lost mobile. When I visited a police station who caught mobile phone thieves next day, they said that I have to get FIR from the police station. So, what is the solution for this? I have IMEI number of the phone.

Thanks and Regards
Sridhar. A

mera ghar siliguri [WB] mera ek mobile dokan hai, maine ek 6085 castomar ko bechneka 15 din bad, set garam ho jata hai thore der mai band vi ho jata hai castomer set nokia care [near urbasi cenema hall] dia 15dia bad set mila or same problem, fer usi nokia care, 20dia bad mila or same problem, fir maina castomer ko samjhake bola set up muje dijia mai n/care lejaunga, maine dekha set mai betary pin bothside short hai, maine set ko n/care chora [bidhan market] 17din bad delibari or same problem, phir maine bola ea set 3 bar n/care ja chuka, [bidhan market] bola hamare pas to 3 bar nehi hua, kia ahi niyam hai? phir set deke aya sath mai bolke bhi aya [set both side short hai]lekin kia hua 20din bad same set hathme dia avi castomer set ka dam mang raha hai muje abhi kia kar na chahia, nokia ka mobile bech ke gharse loss bhare ? agar compani muje help karna chahata hai to mai set ka baki ditels deneke lia taiar ho .

Hello,

Please read it completely.

I have lot many issue with my Nokia N81 since I’ve purchased it, it was Purchased on 01/01/2008,

1. Navigation while worked fine for a week, but then it started an issue that, I have to scroll more my finger more just move one step up or down, I mean to say, it works much slower than it worked in initial, Restart resolved the issue, but now that also not able to resolve it. I also tried restore the phone to factory defaults.

2. Phone freeze up lot many times randomly and restarted automatically at that time. I have same memory card in the phone which I got along with this Phone. I do not have much in memory card apart from pictures and songs, its 2 GB memory card and 986 mb is still free. I tried reformatting the memory card and used for few days, but it still freeze and restart once in a day. I tried restoring the phone to factory setting by hard reset *#7370#, but still it would freeze. I do not have any third party application loaded on the phone or memory card. While making any purchase to the N-Gage game from application itself, the phone says connecting and after few minutes gives error -15 and phone will restart automatically at that time also. And whenever I delete any song from phone, the phone becomes too slow and I always have to restart the phone. I also tried updating firmware from nokia software updater but There is no firmware update available for this phone as if now.

3. The Camera Clarity of this phone is poor though its 2 MP, I was having Nokia 6681 before this phone which was much more clear with 1.3 MP camera than this Nokia N81. I’m from Chandigarh, India. I went to Nokia Care Center and those people throwing things on me back as saying me that I’m clicking pictures in low light and also this can be rectified with settings, but here they are wrong, I’ve tried changing all picture settings and clicked pictures in good light also, when pictures are in mobile phone, they seems to be clear, but when I transfer it to computer, pixels are very poor, lot of snow in whole picture. Those people are not at all ready to assist and they were really rude at that time, and when I contact nokia care contact center, they were also not at all helpful..

4. This is the most important issue. This phone will not access websites when connected the WLAN The phone is able to connect to the wireless network and status is also connected on the phone, but when I try to access website I get error: "internet: Server not found". I have Netgear WRT 54G connected to my desktop computer via Ethernet, I also have a laptop and I’m able to access website on that laptop but not on this phone. The router is on Broadcasting mode and the security is disabled. it did not work since I’ve bought it. I’ve tried manually assigning the ip and dns to the phone and also tried automatic assign of ip through DHCP, still it won't work. I’ve tried restoring the phone to factory defaults using *#7370#, but still no go. it did not work in Hot Spot also. I tried to connect it with my friend's wireless network with security disabled (Netgear WGR614), Still no luck. My friend have Nokia N95 and internet works fine without any issues and without doing any manual settings, it just search for the my wireless router and start browsing. Don't know what happened to this [censored]in thing. I also got a call from banglore and tech people did troubleshooting with me and still they were unable to resolve it.

This is the most terrible phone which I purchased.

You also have poor customer service at Nokia care contact centers and at nokia care service centers, they also don't want to help at all, they’ll keep the phone for months and the issue will still not be resolved.

I just want to inform you that I’m very dissatisfied with this phone and you have unhappy customer, I’ll also suggest my friends, not to buy Nokia..

I’m working for Dell computers. We just care for customer's satisfaction over here, and if the customer's computer is not working properly then we replace even the 10 times more expensive whole computer than this phone at no cost just for the customer's satisfaction. but I Think you people just care in making customer unhappy and cribbing, you people just want money.

I ALWAYS USED NOKIA SINCE LAST 5 YEAR, AND ALWAYS RELIED ON NOKIA AND SUGGESTED MY FRIENDS AND FAMILY TO GO FOR NOKIA.

I DO NOT WANT TO DO ANY FURTHER TROUBLESHOOTING BECAUSE I'VE ALREADY DONE THAT, I WILL ALSO NOT VISIT NOKIA CARE AS THEY DON'T KNOW HOW TO SPEAK WITH THEIR CUSTOMERS.

I NEED REPLACEMENT FOR THIS PHONE OR ELSE I WOULD BE GOING FOR SONY ERICSSON OR MOTO NEXT TIME. AND WOULD ALSO SUGGEST MY FRIENDS TO GO FOR SONY OR MOTO AND NOT NOKIA FOR GOD SAKE.

You can reply to this email or can call me on my phone.


Thanks & Regards.
Damanpreet Chand(Unhappy Customer)

Technical support supervisor
Dell inc.

I have Bought the Handset before 2 weeks.I had not use it with my complete satisfaction.The handset is always in a hanging mode and the display also have a complaint, I show this to Nokia Care after 2 days of purchase.They told me that they cant identify any complaint and so i did, nt get any service at all.But now the fungus in the display spreads.Why a global company like nokia making these type of low quality products, why is it done
due to cheap product? or Carelessness from huge sale?This is really a headhit to the Costumers.