Nokia India Complaints & Reviews

I don’t know whether there will be any solutions of this complain or not I am writing from Bangladesh and is a victim of nokia's cheating. On March I purchased a nokia phone and from the very next day the phone started to behave ghostly. Then I contacted with nosier care they serviced the phone and assured me that it is ok. Though at the time of purchase nosier store has committed that if there is any manufacturing fault then they will replaced the phone but nosier care only serviced the phone which also didn’t work. So please nosier authority stop these sorts of cheating and do business with some eathics. The economic loss that I am facing every day might not be measurable by you. I you have the business ethics then reply me being brave.

Shoyeb
[protected]

i have just purchased nokia n72.but it have no battery backup using gprs.is it normal?

Gentleman:

Please note that I am having one NOKIA CDMA Set (Model no. 1325). This set was being used by me but unfortunately it started giving me trouble towards end of May 2008 and was not working at all. The display of the set was not in working condition. Therefore, I had deposited the set to your local Service Centre M/s. PD Electronics, Benachity, Nachan Road, Durgapur-713213, Dist: Burdwan (West Bengal) on 4th June 2008 - reference their Job Sheet No.[protected]/080604/24 dated 4.06.2008.
M/s. PD Electronics promised to repair the set and return it to me within 15 (fifteen) days. Unfortunately, it is nearing a month the set was deposited with them but till date my Nokia set, as referred to above, has not been returned to me. I have been telephoning them almost every alternate day and they keep on replying 'just wait for a day and your set will be returned to you perfectly in good working order'.

Kindly note that I am now totally helpless without the Mobile set because of my job responsibility and position in the Organization for whom I serve.

It is a matter of great regret that NOKIA being one of the renowned organization and has got a world wide business of its name and fame, the SERVICE CENTRE viz: M/s. PD Electronics you have selected is probably a wrong choice by your Organization. I am really sorry and feel guilty to have bought a NOKIA set as mentioned above. This, I comment because of such a poor service by your Service Centre at Benachity, Durgapur.
The relevant details of them are as under:

ASC ... [protected]
Contact No. ... [protected]
Email ID: [protected]@nokiacareindia.com

Gentleman, I hope I have been able to explain my difficulties with the NOKIA set and hopefully you will try to redress my problem. Thanking you and awaiting to hear from you. My email address has already been given above.
Regards,
B Biswal

We have purchase one set of CDMA Mobile Model Nokia 6265 from Goyal Agencies, F-22-A, Somdutt Plaza, The Mall, Kanpur vide Bill No. 10345 dt. 27.06.2007.

In this mobile, I have facing many problems and it was repaired many times by your Service Center, but it was not working properly. The Service Job Cards & email to your Customer Service is being enclsoed.

On that emails we request you to kindly replace this set but no action will be taken.

Your Service Center will only repaired and replace to me. But mobile were not properly working.

Finally I gave the set on your mobile service center on M/s M.M. Electronics, 85, Cantt, Kanpur on dt. 25.06.2008 vide Job Sheet No. 6591

Previous Job Sheet No. as follows:

Compleate Address of the Nokia Care Centre: M/s M.M. Electronics, 85 Cantt; Kanpur
Latest Job Sheet Number:[protected]/080219/85 dated 19.02.2008
Previous Job Sheet Number: 071029/44 dt. 29.10.2007, 080205/128 dt. 05.02.2008
My Alternate Mobile No.: [protected]

We complaint many times for replacement of handset, but they are not replacing they repair my set by 5-6 times and not working properly.

Now, we are requested to kindly take an early action and replace my mobile at the earliest.
--
regards,

Sobhit Agarwal

I had purchased the above set in 2007.Subsequently I found that the panel coating was defective and wanted the same to be rectified.But I was informed that the same could not be covered under warrenty. After some time I found that the panel cover was really looking very shabby and felt it needs replacement.Hence gave the set at Multiple Mobile Care at coimbatore and requested them to change the pannel and agreed to pay the cost for the same.The estimate for the same was given as Rs.1500.Thre set was given on 17th june 08 and was informed that the same would be ready by 1 weeks time.Till date the set has not been rectified and on enquiry was informed by the service centre that that they were informed by their head office that the cost of repair would be Rs.4500.They could not explain why there was such a varience in the estimate and the new rate.I'am totally displeased with the attitude and response and would deem it fit to be taken up with the consumer redressel forum at coimbatore if the matter is not resolved within this week.

Regards,

Natrajan.

Dear sir,
My handset is Nokia N-73m, i bought it in jan-08.Now last month i got problem in my ear phone so i went to nearby Nokia care center to get my earphone checked they told me that there is a problem in the ear phone it takes 15 days them to told me the problem and another 7 days to replace the ear phone but the new one I got from them is also not working well .
Now its my humble request to change it at ur earliest otherwise i have to go to consumer court for the solution.


Amit chahal
[protected]

To
The Senior Manager (Customer Care)

Sir,

Re:-N 72
one week back i gave my N72 Mobile to Nokia Care, Chennai(OPP TO SATHYAM THEATRE)..My mobile having Liquid logged problem...but in nokia care staff didnt repair my cell..i asked him..what's the problem in my cell.?but they wont told the extact problem..continously they told me...come on next day, come on tommorrow...so, i didnt get proper service in That nokia care.. they wont take any care abt it...so please you send the suggestion for this problem..


Thanks
Geetha

I did not even last with the phone for three days and t packed. The phone starts, displays the Nokia Logo and reboots four times before it goes off finally. Nokia, this is the biggest flop and apparently your support center in Kenya cannot offer any help. This is, frankly, a waste of money and consumer confidence.

my airtel number is [protected].i went into security settings.i entered the pin code n after that they asked for puk code.plz tell me my puk code number.

CONGRATULATIONS, Your mobile number has won # 182, 000.00 POUNDS in the ongoing NOKIA PROMO. For claims, sent email to:[protected]@nokiauk.net & call=[protected]. Hi, is it correct?

Dear Sir,

It is very much sad to say that the service provide by your care center is very very poor and not satisfactory. I had given my nokia6275 (cdma) model to PAYOJA SERVICES, kacheri road, Rourkela, Orissa. on dt 19.04.08 due to some audio problem found in my set . My jobsheet no[protected]/080419/26. they told me that the set will be delivered within 15 days. But unfortunately inspite of repeted request and almost 2 month have passed but till date I have not received my set. I have also called the onlinecustomer care no various time but they have failed to give me the proper service. I don't know to whom i contact to solve my problem . Now I am totall frastrated . Kindly look into my problem to solve the issue otherwise I will knock the door of honb'le court of law for harashmet you have done to me Financialy and menataly.

I am Ankit Gupta. I purchased Nokia Mobile Phone 6500 Slide on 10/03/2008. Since then it is not working well. It is often han- ged, sometimes a folder is automatically vanished from its contentssometimes it does not get start from its off position and takes several hours and even some days sometimes. Such kind of several difficulties are assosiated with it since its purchase. I have shown it many a times to Nokia Customer care in Sector 1, Noida, but no result. Presently it is also under their supervision. the people working there are neither repairing it, nor they are returning it. moreover they are not attending the calls whenevr I ring to them on the helpline Nos provided in the JobSheet of Nokia Customer care.

I am very much puzzled on account of it

I hope this mail will provide me some kind of relax and bring my phone to me(after repair) as soon as possible.

With warm regards'
Ankit Gupta

Nokia Customer Service Sucks !

Guwahati the 24th June 2008 : Recently, the microphone of my Nokia E90 handset (which I bought in February 2008) wouldn’t pick up my voice when I dial or receive a call and I had the “pleasure????” of experiencing the after sales service of Nokia India, the most popular and largest mobile handset company in India. It was a nightmare to say the least !

On 21st June 2008 (Saturday) at 2 pm in the afternoon, I walked into the Nokia Care (the authorized service centre of Nokia) located at Garima Grand Building, Dr. B. Baruah Road, Ulubari, Guwahati, Assam – 781 007. As soon as walked in I saw about 40 odd customers (mostly men) waiting………….!!! for their turn to be attended by Nokia Customer Service Executives. My first impression was “Oh, God ! is this the rate at which Nokia phones are developing problems?” I was perplexed because I held Nokia in very high esteem (till that day!) because it is the most technologically superior company in the mobile handset market. I pondered again and explained to myself that may be because they have 62.5% market share (survey by Voice & Data, Y2007-08) and hence the crowd is big !

Gathering myself, I walked up to the Security Guard who handed me a coupon printed ‘134’ which was my serial number to meet the Customer Service Executive who would listen to my problem and receive my handset for repair. On my enquiry the Guard told me that the serial number ‘92’ was being attended to, at the moment. The serial numbers were moving very slowly and couple of customers sitting next to me told that they had been waiting for their turn for the past 2 hours ! For couple of them it was their second visit to Nokia Care in a weeks’ time as their phones were returned without satisfactory repairing work! For a moment, I thought of leaving but again I did not want to go to an Unauthorized service personnel with my Nokia E90 which cost me a fortune just 4 months ago. So, I had no option but to succumb and wait and be held hostage by Nokia for next 2 (two) hours ! I had a couple of other things planned for the Saturday afternoon but I dropped everything. We have been enslaved by technology and by these companies and they have made us so dependent on them !

As I was waiting, I observed that there were 7 (seven) counters set up for receiving faulty handsets from customers but only 2 (two) were operational and hence the queue of 40 odd customers waiting at any given point of time. This is ridiculous !!! ….very unbecoming of a company like Nokia which is the technology leader and commands 62.5% market share. I have not heard of any product category where the market leader alone would command as much as 62.5% market share. I am sure everybody at Nokia is PROUD of this. But, they should be equally EMBARRASSED for making their customers wait for 2 long hours, just to deposit their faulty handsets for repair. Is Nokia being COMPLACENT? If that be so, I am afraid, the history will prove them wrong.

While waiting I even spoke over phone to a Nokia Company representative by the name of ‘Sachin” who took the call on Sudha’s cell phone (I hope he told me his real name) and told him that Nokia urgently needs to spruce up its customer care at Guwahati and DO AWAY WITH FRANCHISEES WHO CANNOT PROVIDE ADEQUATE AND HASSTLE FREE SERVICE TO THE CUSTOMERS !

Finally, my turn to meet the customer service executive came at 4.15pm, after a full two hours fifteen minutes of waiting …….!!! They took my phone and asked me to come back on Tuesday (24the June 2008) evening …… after a full three days !! Prior to this experience, I was one of biggest fans of Nokia for bringing to customers a technologically superior product. But, not after this experience ! Though I still admire their technological leadership but beware Nokia Customers …..their after sales service really SUCKS ! ….”Nokia Care” DOESN”T CARE ! IT SUCKS !!!

Today is Tuesday the 24th June 2008……..I am going to Nokia Care in the evening ……I hope they deliver my phone in time and salvage some of their lost pride !!!

(This Unfortunate Nokia Customer can be contacted at [protected]@yahoo.com)

Dear Sir,

I had purchase NOKIA 6300 on 03/08/2007 it was under warranty.
problem with my mobile on/off switch problem. i had given for repair at Ameerpet, Hyderabad-Nokia Service Centre Job Sheet No 269, date 14/6/07 after 6days i called them it was ok, they i collected it on 21/6/07 at that time it was ok. on the same day it was same problem (on/off switch problem)to day 23/06/08 i went another service centre at Devatha Communications Beside Arjun Theatre, Kukatpally, Hyderabad. they said on/off swith was broken you can change it with panel also he said it was not covered under warranty.

how it was broken i dont know. Actual i am staying at Miyapur, Hyderabad. Ameerpet was long distance for my house how i can go there again giving my instrument for repair. i am working in MNC.

Kindly do the needful my compliant

thanks & regards

PRASAD PG
[protected]

dear sir,
i have to inform you that in my nokia instrument 6233 had problem for last few days.
and the problem is that my phone need restriction code & i haven't that code so pls. i am asking to u for that restriction code.

i hope u will help me as soon as possible

thanks & regards
your kind custmer

Dear All,
I have used Nokia GSM 6600 phone for the last 4 years. I didn't face any problem except few minor things. So I was great fan of Nokia.

Two months back i bought nokia 6275 hoping that I will get better quality phone atleast basic features like voice quality & battery backup. Even though Nokia is very costly and has less models (options), I opted for nokia.

To my great disppointment nokia proved that it worser than Huawei cheap phones. Voice quality is very very poor, voice is very rough. We cannot talk for more than 25 mins without hands free.

Battery is worse... it gets heated up after 10 mins while talking.

Handfree set of very poor quality. Its ear buds are very big... I don't for whom they designed these ear buds ? They will fit properly in ears.

I will never ever buy Nokia CDMA phones... Nokia failed to provide good basic features in mobile - battery performance, voice quality... I have wasted 10k rupees by buying nokia phone.

Now I bought Huawei 2900i for 1800 rupees. It is 100 times better than nokia 6275 if we compare basic features - voice quality and battery backup... Huawei's FM reception is also very good compared to nokia 6275.

I will advice not to buy nokia CDMA phones...

AS MY MOBILE THEMES IS CORRUPTED & RING TONE IS VERY7 LOW FOR ME

I have purchased N 1600 Nokia mobile on[protected] from M/s.New Kapoor Collection, Jawahar Market, Camp-2, Bhilai (C.G.). Now I would like to inform you that I have lost my nokia 1600 mobile today i.e.[protected] at 6:00 a.m. during train journey between Rayagada(Orissa) to Vizianagaram(Andhra Pradesh). Kindly deactive my mobile, so that no one can use my mobile. Please send me the email message that you have deactivated my mobile w.e.f.[protected].

Thanking you,
Sd/-
(B.N.Rao)

Dear Sir,

I have been a proud Nokia mobile users for the past 6 years. All my family members are using Nokia mobiles and I also have recommended Nokia to my friends & colleagues, on a number of occasions.

I feel sorry to say that I have lost all my confidence and faith with NOKIA. I had great trust in your company’s products and its services but my recent experience has changed the way I thought and has forced me to report the same to you. I never had such a worst experience from NOKIA CARE and never expected this from such a reputed company which is known for its after sales services.

Let me explain the problem.

" I purchased a New Mobile NOKIA - HANDSET – 5310 IMEI No. [protected] from one of your vendor in Ahmedabad in Jan, 2008. I gifted the same to my relative Vishal Kedia who stays in Guwahati, Assam. He was quite happy the day he received the phone. Unfortunately the happiness was short lived. The very next day he noticed that while using the phone got hanged very often and the mobile restarted automatically many times.

The handset was taken to the service centre at Guwahati. It has been sent there four times in the past 5 months and it has been at your service centre for most of the time. I have not received satisfactory solution and the phone still has the problems it initially had. I want a proper solution or a new replacement for the mobile.

See I bought a mobile because of the Durability and brand name but I lost all the Hopes and confidence in the company. This is causing problems and inconvenience not only to my relative Vishal Kedia but is also harming my reputation and prestige. Already five month of the warranty gone in service centre. I hardly used the mobile for less than 10 days only. I had terribly bad experiences in customer servicing with the Nokia Care. I have got no proper response or solution from your Service Centre. They spoil the name of Nokia.

I was given a handset as replacement in the month of but the handset given to me is an old handset and is in worse condition.

I bought the handset its latest technology. If ou provide such bad service then there is no point spending money on latest handsets as we are unable to use the technology. By the time you solve our problems the technology gets outdated.

If I don't receive proper response from this Mail I will be forced to take legal action against the company. So finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say and don’t spoil the Brand name of your company. Let the trust of millions in the name of your company not be lost due to such irresponsible actions of few.

I need a Solution for this.
If any one of the concern person directly from Nokia contacts me it will be highly appreciated.

Hoping for a reply soon…

With regards,
Devendra Jain
Contact no [protected]

Dear, Sir/Madam,

RouteSMS Solutions Limited provides Bulk SMS which has tie-ups with 27 international SMSC covering most of the countries in the world. Our professional technical team provides 24x7 technical supports which is one of the best in the industry.We have excellent routes for bulk SMS with dynamic sender with delivery covering most of the countries in the world at an extremely economical price. Please reply with the names of the countries you are interested for sending bulk SMS to help you further.

Some salient features of our services are:

1).HTTP API which can integrate into any website to send SMS,

2).DLL file which can integrate into any of your software

3) Desktop application which can be downloaded from our website www.routesms.com that can be used to send SMS,

4)SMPP.

For further details please mail:MSN id: asma.[protected]@routesms.com You are welcome to invite me on chat at the MSN and Yahoo id’s for further discussions, clarifications and testing of our services.Yahoo id: [protected]@yahoo.com, Skype id: asma_routesms

I am confident that you are one of those individual who would want to be one step ahead of your competitors and make use of this effective marketing strategy to take your business to new heights. For further information or personalized explanation you can contact the undersigned by Chat messanger, email and Phone which is given below. We would be pleased to give you proper response according to your requirement. We are sure that you will not only satisfy with the experience of Routesms but also recommend us to your valued business relation.

Awaiting for your favorable reply in anticipation,

If you dont wish to recieve such advertising emails from Routesms Solution Limited, kindly click on the below link and enter your email-id
Remove My email id from your list

Regards
Asma Shaikh
Marketing Manager
[protected][protected]
RouteSms Solutions Limited
Office No. 401, 4th Floor, Evershine Mall, Mind Space, New Link Road, Malad (W), Mumbai - 400 064, India

Tel : +[protected] Ext: 619
Mobile: +91-[protected]
Fax: +[protected]
emal-id : asma.[protected]@routesms.com
web: www.routesms.com
MSN_ID : asma.[protected]@routesms.com
Yahoo-ID: [protected]@yahoo.com
Skype-ID: asma_routesms