Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

 
1142 Reviews
Alwar, Rajasthan, India
 ankit.kaushik9
I Dr. G. Jeyabalan, had purchased a Nokia E63 mobile phone few months back. The mobile phone was having the problem of hanging at one page during internet surfing. Last week, it so happened, and I tried to restart the mobile phone. The moment I switched it off, it was not responding any key after that and till now the mobile can not be switched on.
When the mobile had been submitted to Nokia care (Jain Communications,) Alwar, they asked us to wait for two hours, then one day, then two days and finally they said the mobile had to be sent to head office and would take 8-10 days. And finally I had taken my mobile handset back and now I decided to lodge a complaint to the consumer forum for the ignorance and lethargic of the service center.
They prefer to do services for paid service customer rather than warranty service customers like me. If at all they can not provide warranty services, why the company claims for warranty for one year for their products?
This can be taken seriously against Nokia who provides false claims as warranty, and the service center for not providing prompt service, reception to the customers.

Complaint comments  1141 Comments     Updated: Share0Tweet0

Comments

nokia cell phone — not responding to customer

hi i am vijay i am from mumbai nokia is a worst company they never help the customer if it is a warranty basis they give 7 days after 7 days later they use to tell come after 10 day like that goes on they have always excuse i am shame on that company
I am Naresh Dhiman. I purchased a new[protected]IEMI NO. -[protected] and PRODUCT CODE[protected] and now it was creating problems and when I asked to the Nokia Care they are not able to help me out.I give my handset to them to repair it on 14th june 2008 and now today is 4th july they are not able to repair it till today 4 july 2008.

If no one is able to repair my handset please replace it with a new handset of 5610.I think u will take a serious action.I want the handset .It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 8th july 2008.
I am experiencing WORST customer service...:
I am Naresh Dhiman. I purchased a new[protected]IEMI NO. -[protected] and PRODUCT CODE[protected] and now it was creating problems and when I asked to the Nokia Care they are not able to help me out.I give my handset to them to repair it on 05th june 2008 and now today is 4th july they are not able to repair it till today 4 july 2008.

If no one is able to repair my handset please replace it with a new handset of 5610.I think u will take a serious action.I want the handset .It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 8th july 2008.
I am experiencing WORST customer service...:
Hello,
I am Raghavendra Kumar wants to complain the customer care center in Malleswaram BANGALORE-03.There Engineers are not able to repair my ( Nokia 6233 ) mobile & they do no pay attention towards our complain, less resourses provided by NOKIA though they take max time to repair it & after that they send it to HEAD OFFICE. they always said that they have REPLACING MY MOBILES BUT THEY ARE POSTPONING THE DAY BY DAY BECAUSE OF THERE IS NO STOCK IN YOUR ORGANISATION. This take too much time so we face much problem in that.

Kindly, provide us best service.In this care all are lazy persons are there.when I am trying to call they not recieve a call.so please do some thing to get my mobile back in proper condition. appoint best engineer's to know that what is the poblem with the handset.
Hello,
I am Raghavendra Kumar wants to complain the customer care center in Malleswaram BANGALORE-03.There Engineers are not able to repair my ( Nokia 5310 ) mobile & they do no pay attention towards our complain, less resourses provided by NOKIA though they take max time to repair it & after that they send it to HEAD OFFICE. they always said that they have REPLACING MY MOBILES BUT THEY ARE POSTPONING THE DAY BY DAY BECAUSE OF THERE IS NO STOCK IN YOUR ORGANISATION. This take too much time so we face much problem in that.

Kindly, provide us best service.In this care all are lazy persons are there.when I am trying to call they not recieve a call.so please do some thing to get my mobile back in proper condition. appoint best engineer's to know that what is the poblem with the handset.
Hello,
I am Raghavendra Kumar wants to complain the customer care center in Malleswaram BANGALORE-03.There Engineers are not able to repair my ( Nokia 5310 ) mobile & they do no pay attention towards our complain, less resourses provided by NOKIA though they take max time to repair it & after that they send it to HEAD OFFICE. they always said that they have REPLACING MY MOBILES BUT THEY ARE POSTPONING THE DAY BY DAY BECAUSE OF THERE IS NO STOCK IN YOUR ORGANISATION. This take too much time so we face much problem in that.

Kindly, provide us best service.In this care all are lazy persons are there.when I am trying to call they not recieve a call.so please do some thing to get my mobile back in proper condition. appoint best engineer's to know that what is the poblem with the handset.
i am adarsh pandey, i given my set to nokia care centre R.T.nagar bangalore to repaire enhancement problem that my mobile was not supporting some time .they told me to come tomorrow but when i went they told me to com after 2 weeks .is this custmer survice .
I have a phone model no. 3110 purchase as on 28.09.07 after10th month i have facing the on/off than I reach the Nokia Service Centre MOD CADCommunication Centre A-31, N.I.T. No-1, Faridabad

They give us a job sheet and after 15 days back we receive my phone paying Rs. 400/- (IN WARRANTY PERIOD) when i am check than there is no display only sound
The person who is incharge the service centre he says the display crupt after to much discussion he check and ok .

When in reach my home only hald hour (30 Mintue) the condition is same
what i will do
Manoj
[protected]

nokia n958gb — change of sliding panel by nokia concept showroom

I purchased nokia N95 8GB from Nokia concept Showroom, Alwarpet, Chennai on 31.12.2007 for a sum of RS. 33, 331 vide Invoice No. NOK/6386. After four months i.e on 02.05.2008 I went to the said nokia showroom with a complaint of automatic dialing and the malfunction of the call button. The sales person said it will take 10 days time and therefore I left the phone with them. On 05.05.2008 I got a call from the said showroom saying that the problem is solved and I will have to pay 2200 as service charges. Immediately I went to collect the phone and to my surprise and shock I found that the sliding panel of phone is changed and some old roughly used panel was replaced. Yhe sales person one Mr. Murali was there handed over the phone to me and I was shocked to see a scraatch guard with lot of scratches on it was fixed and lot of dust was there in the screen. I asked him to remove the scratch guard I refused to accept the phone and lodged my complaint with the manager concerned. They first accepted to change the panle and latter on they started refusing the mistake committed by their people. This is the kind of service rendered by the so called Nokia Concept Showroom. They are totally misleading the public and the reward for purchasing a phone for Rs. 33, 331/- from a authorised shworoom is cheating. I want to bring it to the notice of top brass in nokia company so that some thing can be done to such traders. Such trade practices should be nipped in the bud these kind of people must be paid to pay for their mischief. I kindly request all the readers to be cautious in dealing with said nokia concept showroom.

Nokia 6300 — no response on phone status

Dear Sir
I had bought nokia 6300 on 1st jan 2008, n it stopped working on 28 may 2008, i had given to nokia care near my home n they got me repaired after 20days, just used for 2 days it again stopped working n i submitted the phone at nokia care, A-78, Nokia sector -2 near Indian Oil Building. they promised me to update me about this after 3 days but i did not receive any call from them, when i call to know my handset status they were not sure what they are doing about it, n said it will take 1 or 2 weeks, Kindly request u to give me a update what is going on with my cell n if it cannot be repaied then try to arrange replacement for my set asap.i am really disappointed with nokis's service & this kind of services are not expected from nokia people, i was using nokia from solong but this service was unexpected.

My jobsheet no is [protected]
Rgds
Nidhi Juneja
ph no [protected]
NOKIA AND THEIR CARE CENTER ARE REALLY CRAPS. THEIR PRODUCT ARE SAME AS THEY ARE, MEANING WORST AS THEY ARE.

I GAVE MY NOKIA N91 FOR REPAIRING AND ALL I GET IS YOU'LL GET YOUR HANDSET
NEXT WEEK NEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKNEXT WEEKV .



[censored] THEM.

NOKIA N70 MOBILE — Handset Automatically getting activated

The recently bought Nokia N70 music edition is giving lots of problem.

Whenever i make a call or receive a call the Hand set is getting activated automatically.

The instrument has been given to Nokia care for 3 times. I got it back today from Nokia Care and still the same problem persists.
Please do the needful

Nokia — NOKIA HANDSETS NOT WORTH BUYING

HI ..I bought a NOKIA 5610 cellphone ..XpressMusic (red color)on 19th Nov'2007. and its IMEI no. is [protected]. This handset is not working properly from april..Its camera key and volume key both r not working.I have send it for repair In April. Now again in June i have send it for repair for same problem.I wonder what Nokia people are doing and making fool of customers by just giving them poor quality products on a brand name...My phone is under warranty period. I want a replacement of my handset as soon as possible...

My contact details
Puneet Nagpal
[protected]

nokia-2630 — delay in repairing of handset

my new handset of model 2630 has got the problem in speaker due to which i given it to nokia care in north delhi ACE Communication centre, pitampura on 27 June 2008. They told me that it will take 7 to 10 days for its repairing . But till now (15 July) i havenot got my handset from the nokia care centre.

Now please take action immediately to get my handset soon.

Nokia 3110C — i have warranty but service centre charged

hi,
i have warranty. but set not repiar in warranty.
delivary date not perfect.
battery problem not solved.

Nokia contest !!! — Nokia form not getting submitted !!!

Simply fill in your details and be the first to own a Nokia E71*

Country India

Name

Email address

Mobile number +91

Existing handset Select a model Nokia N-Gage QD Nokia N-Gage Nokia N95 8GB Nokia N95 Nokia N93 Nokia N93i Nokia N92 Nokia N91 8GB Nokia N91 WCDMA Nokia N91 GSM Nokia N90 Nokia N82 Nokia N81 8GB Nokia N81 Nokia N80 Internet Edition Nokia N80 Nokia N76 Nokia N73 Music Edition Nokia N73 Nokia N72 Nokia N71 Nokia N70 Nokia N70 Music Edition Nokia E90 Nokia E70 Nokia E65 Nokia E62 Nokia E61i Nokia E61 Nokia E60 Nokia E51 Nokia E50 Nokia 9500 Nokia 9300i Nokia 9300 Nokia 9210i Communicator Nokia 9210 Communicator Nokia 9110i Communicator Nokia 8910i Nokia 8910 Nokia 8855 Nokia 8850 Gold Nokia 8850 Nokia 8800 Sirocco Edition Nokia 8310 Nokia 8280 Nokia 8250 Nokia 8210 Nokia 810 Nokia 7900 Prism Nokia 7710 Nokia 7650 Nokia 7610 Nokia 7600 Nokia 7500 Prism Nokia 7390 Nokia 7380 Nokia 7373 Nokia 7370 Nokia 7360 Nokia 7280 Nokia 7270 Nokia 7260 Nokia 7250i Nokia 7250 Nokia 7210 Nokia 7200 Nokia 7110 Nokia 6822 Nokia 6820 Nokia 6800 Nokia 6708 Nokia 6681 Nokia 6680 Nokia 6670 Nokia 6650 Nokia 6630 Nokia 6610i Nokia 6610 Nokia 6600 Nokia 6585 Nokia 6510 Nokia 6500 Slide Nokia 6500 Classic Nokia 6385 Nokia 6310i Nokia 6310 Nokia 6300 Nokia 6288 Nokia 6280 Nokia 6275 Nokia 6275i Nokia 6270 Nokia 6265 Nokia 6260 Nokia 6255 Nokia 6235 Nokia 6233 Nokia 6230i Nokia 6230 Nokia 6225 Nokia 6220 Nokia 6210 Nokia 6170 Nokia 6165i Nokia 6155 Nokia 6151 Nokia 6150 Nokia 6131 Nokia 6125 Nokia 6111 Nokia 6110 Navigator Nokia 6108 Nokia 6103 Nokia 6101 Nokia 6100 Nokia 610 Nokia 6088 Nokia 6085 Nokia 6080 Nokia 6070 Nokia 6060v Nokia 6060 Nokia 6030 Nokia 6021 Nokia 6020 Nokia 6015 Nokia 6012 Nokia 5700 XpressMusic Nokia 5610 XpressMusic Nokia 5510 Nokia 5500 Sport Nokia 5310 XpressMusic Nokia 5300 XpressMusic Nokia 5210 Nokia 5200 Nokia 5140i Nokia 5140 Nokia 5110 Nokia 5100 Nokia 5070 Nokia 3660 Nokia 3650 Nokia 3610 Nokia 3586 Nokia 3585 Nokia 3530 Nokia 3510 Nokia 3500 Classic Nokia 3350 Nokia 3330 Nokia 3315 Nokia 3310 Nokia 3300 Nokia 3250 Nokia 3230 Nokia 3220 Nokia 3210 Nokia 3205 Nokia 3200 Nokia 3155 Nokia 3125 Nokia 3120 Classic Nokia 3120 Nokia 3110 classic Nokia 3108 Nokia 3105 Nokia 3100 Nokia 30 Nokia 2865 Nokia 2855 Nokia 2650 Nokia 2626 Nokia 2630 Nokia 2610 Nokia 2600 Classic Nokia 2600 Nokia 2505 Nokia 2355 Nokia 2310 Nokia 2300 Nokia 2280 Nokia 2255 Nokia 2125 Nokia 2118 Nokia 2116 Nokia 2112 Nokia 2100 Nokia 1650 Nokia 1600 Nokia 1325 Nokia 1315 Nokia 1265 Nokia 1255 Nokia 1208 Nokia 1200 Nokia 1112 Nokia 1110i Nokia 1110 Nokia 1108 Nokia 1100 Nokia D[protected]--- Ericsson phone Alcatel phone Motorola phone Sapura phone Nortel phone Philips phone Siemens phone Samsung phone Sony phone Other phone

City

Locality



* Conditions apply





Site terms Privacy policy

nokia handset 3500c — non repairing of handset

i purchased tha above hand set in the month of may 08. The key s hand set was not working properly. I given my hnad set for repair to nokia service centre but it was not properly repaired. I agains given my hand set on[protected] vide job sheet no[protected]/080624/138 . The set is under warantee . The same is not being returned . i am being given ever time a week times. I am totaly exhausted to run the service centre of nokia

Nokia 6300 — Nokia 6300 with nokia care from last 35 days still not working

Hi,

I am writing this mail regarding my Mobile Nokia 6300 with Job Sheet Number [protected]
IMEI /ESN number of the [protected]

I was received my mobile from District center Nokia care" on Saturday
i.e. on 19-july-2008. I.e. it was with your Nokia care from the Last 1
month and 4 days (34days) and on Monday(1 day after reviving) I find
that my phone display gave me problem there is some dark black lines
display on my phone display.

I am totally frustrated with the service provided by Nokia care.
It is quite surprising that my phone is with me for only 25 days and
with Nokia care it was almost 35 days from the day of purchase.

I don't want that again it will create a problem for me.

Please do the needful

Thanks,
Sandeep

nokian 3500c — problem in the software 7 tech board

i baought nokia 3500c when i received the data from other moblie it occurs automatically mob will switch off & display blinks 4 or 5 times after few minutes i will on then it repeat again & web seting also problem i think its soft ware problem kindly rectify & reply me imei no [protected]
my mo no [protected]
visakhaptnam

regards
p.ravi

nokia 3500c — problem on 7 tec board

i received a message for u problem on 7 tec board plese solve it


my mob no [protected]
regards p.ravi

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    3%
    Complaints
    5908
    Pending
    380
    Resolved
    48
    phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    location
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    Nokia - COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE