Nokia — worst service by nokia care

sir,
I m gaurav from pune.i have probem with nokia care(service centre) .actually i purchased a nokia e71 hardly 40 days back.2 days back i was facing some problemi.e while taking a backup from my pc suite my cell automatically switch off and don't restart until i take out battery n but it again.today i went to nokia care at f.c road, shivaji nagar pune.the previous problem was not solve and along with that my keypad got totally lose and i got one scratch at my cell.i talk to careline representative mr. ramesh.he guide me to go again to customer care.i went again to talk to those guys again.the problem was solve but not completely but this time they broke my keypad and they r telling to replace on tuesday.sir i was totally disappoint with your service and customer satisfation.i have paid rs20300 few days back and now my cell is worse position.i have been nokia customer for more than 12 years and than to they are providing such a poor service. So I humbly request to please help me out to replace my cell with new cell as soon as possible .hope so u will take some serious action against nokia. my cell no. is [protected].for further details you can contact me.
regards,
gaurav