Nokia India Complaints & Reviews

Dear Sir,
I lost my mobile phone in Thanjavur 7.30 a.m on Dt. 15/02/2009 at Thanjavur, Distt : Thanjavur & My phone number is [protected].my phone model is Nokia7210c graphite supernova and Mobile IMEI No [protected] . Please take immediate action about this.
My Address and contact no is given below :
K.A.KANNAN

54/29, Sivarayar Thottam III st,
M.Chavady,
Thanjavur 613001.
Tamilnadu
India.
Phone :[protected]
Regards,
K.A.Kannan

hi,
I m Shailesh modi

it is scam or true lottery advise me




Email: Mr.James Allen (james.[protected]@btinternet.com) for the

claims of 800, 000.00 Pounds NOKIA Award 2009

Claims.Requirement, Names, phone number, Address and Occupation.

Regards
Sir.George Harris,
Co-ordinator

Dear Sir,
I am suresh from Karur in Tamil Nadu.Sir, I m having model no 6630 which was getting troubled due to some faults.for that i went to nokia care in karur on 28/02/2009 at 7.15 PM ithe lady who handled the complaints section received my phone and they didnt tell to me about what problem was happened to my mobile upto 8 PM.I asked them whats the problem but they told we wont able to repair this kind of problems i dont know y??????????????????????????but if they treat all the peoples lik dis it should not be good...

Dear Sir/Madam

I would like to complain against NOKIA I have purchased a NOKIA Handset the detail of which is given below

Invoice Number T0401
Invoice Date 23.05.08
Dealer S.H Mumtazuddin, 4/1 Camac Street, Kolkata 700 017, Phone 2282 7704
Model NOKIA 5610
Amount INR 12100
Warranty 1 Year

Two days after purchase my mobile stopped Functioning but due to paucity of time could not visit any service centre and on 24th June I called up Nokia Regional Office at 40062264 and i had the chance to Interact with Ms Rangana Biswas and seeked replacement but on her advice and pursuance I dropped the claim of replacement and has agreed to get the servicing Done whereby i a Brand New Handset that was not even used for Two Days, the mother Board of the phone was replaced(as told byt the Ganesh Chandra Avenue Service Centre) and even the battery had to be replaced, but i agreed and started using. After 3 Months few parts of the mobile started peeling off and in the month of December again the Mobile Stopped Functioning and i Called Rangana Biswas to redress the issue, Initially she interacted and asked me to go to Service Centre and when i went to the service centre they said as few parts are broken(Refering to external parts which has nothig to do with the functionality) i need to get those things done and i shall be charged 2000/- for the same and then only my device will be considered under warranty, for which i Called Rangana and after several attempt to get in touch with her, she refused to talk to me.

This is really shameful that if a consumer is suffering and if he is calling people who has been recruited for this purpose refuses to even talk to the aggrieved consumer.

Sepnding 12100/- on a product is a big thing and I have lost faith in the brand and would seek your help in this reagrd to resolve the matter and get a replacement or refund of the prduct done on an immidiate basis.

Regards
Deepak Modi
Room 7E, 7th Floor
Millenium Building
235/2A AJC Bose Road, Kolkata 700 020
Phone : [protected]

I have purchased a Nokia 3500C bearing IMEI no [protected] on 27/01/2008. Within 6 months time it developed a ringing tone issue and the nokia care center replaced the speaker of the instrument.

After that again the instrument developed the same problem in the month of January 2009 and was resubmitted to Nokia Care on 13/01/2009. Afer 7-8 days I visited the nokia care to get back the instrument whose speaker was replaced but found that the problem was not solved inspite of speaker change and so the same was again send to the main center. However again the same problem remained after 6 days when the handset was given to me so I did not accept the same and was again resend to the main center.

This time the main center replaced the handset and provided the new handset with IMEI no [protected] (on 31/1/09)

This new handset was fine but the major problem with it was when connected to a PC, the phone was detected by PC Suite (Latest Verson) but only the memory card could be accessed, the phone memory was not accessible. So I could not restore my earlier backups nor was I able to take any backup of the phone.

So I resubmitted this new phone to nokia care on 11/2/09 and after the main center checked the same, I was informed that there was a main board problem with this instrument and again the handset is been swapped.

(Now this is called the quality standard check flaw by a huge MNC like NOKIA)


On 13/2/09 again I received a swapped new handset with IMEI no [protected] but again this hand set had the same connection to PC issue and the simcard slot was also sticky.

So again I had to resubmit this handset to nokia care on 23/2/09 and was informed that this is the major problem with all New Nokia 3500C and this will take a long to be solved as the overseas office comes in picture in such cases.

(All the Copies of Service Job Sheet and Exchange note are attached for your reference)

Now can you Imagine the loss of time and business by me, because of I mistake of Purchasing a NOKIA handset.

For past 45 days I am using a borrowed handset from a friend and god Knows how long I need to use that as no firm date received from NOKIA.

I think this is the worst harassment done by any company to their esteemed clients.

Now I request you that as already this issue has been send from nokia care to main service center for more than 5 times, U need to compensate me with a new box pack handset (Except 3500C) but having same facilities or more than it.

Hope you will land out with some solution or else I need to forward my complain to consumer court.

Awaiting to hear from you,

Hiren Doshi
[protected]@yahoo.com

DEAR SIR,
I LOST MY MOBILE PHONE IN DELHI TIGARI COLONY AROUND 8.45 PM ON DATE 23/02/2009 AT TIGARI COLONY AMBEDKAR NAGAR SECTOR 1 NEW DELHI 110062 AND MY PHONE NUMBER [protected]. MY PHNE MODEL IS NOKIA 1650 S. GREY AND MOBILE IMEI NO. [protected].PLEASE TAKE IMMEDIATE ACTION ABOUT THIS.

MY ADDRESS AND CONTACT NO.IS GIVEN BELOW.
ANUJ JAISWAL
B-727 TIGARI COLONY AMBEDKAR NAGAR SECTOR 1 NEW DELHI 110062
CONTACT NO.[protected], [protected]

DEAR SIR,

MY NAME IS RAMESH PAREKH, I BOUGHT NOKIA 6300 MOBILE ON 17/2/08, FROM ANTALIYA(TURKEY), WITH INTERNATIONAL WARRANTY FOR 2 YEARS, AND I KEPT THE SAME MOBILE IN MY CUPBOARD AS I HAVE OTHER MOBILE, NOW SIENCE LAST WEEK I CHECK THIS 6300 MOBILE, I RECHARGE BETTERY, BUT THERE IS NO DISPLAY ON MOBILE, ITS BRAND NEW AND NOT EVEN USED FOR 2 HOURS, . AS I HAVE WARRANTY CARD, I SEND IT TO NOKIA AUTHORISED SERVICE CENTRE IN NOKIA CARE, ANDHERI-KURLA ROAD, ANDHERI(EAST), BOMBAY:400072, INDIA, BUT THEY REFUSE TO PROVIDE THE FREE SERVICE, AS THEY SAYS THAT I BOUGHT THIS MOBILE FROM TURKEY, SO I HAVE TO CARRY THIS MOBILE THERE FOR REPAIRS, AS THEY REPAIRS ONLY INDIAN NOKIA MOBILE, .

NOW SIR, AS NOKIA HAS BIG NAME, AND WHEN THEY WANT TO SALE THEIR PRODUCT THEY ADVERTISE EVERYTHING, AS FREE INTERNATIONAL SERVICE ETC, BUT NOW THE ACTUAL PROBLEMS COMES, THEY DIRECTLY REFUSE TO RECTIFUY THE PROBLEM WITH IN WARANTY OR GAURANTEE, IF I PAY THEIR CHARGES THEN THEY ARE READY TO REPAIRS THE SAME.

SO, HOW WE CAN TRUST THIS BIG WELL KNOWN BRAND,

MY MOBILE MODEL NO., 6300 AND IMEI NO.[protected],

ITEM NO.0023332. I PURCHASE FROM NOKIA DEALERS IN ANTALIYA (TURKEY):

FARKLIFAAL TELECOMUNICATION, , THEIR EMAIL ADD:

www.ffcell.net, recipt no. 690487, purchase date :17/2/08.

PLS TRY TO HELP ME TO SOLVE THIS PROBLEM AT THE EARLIEST POSSIBLE.

THANKING YOU IN ADVANCE FOR DOING THE NEEDFUL


REGARDS

RAMESH PAEKH.

Dear Team,

Request you to intervene in this case, I have purchased a cell phone NOKIA 3110C from mobile store, ratanada, jodhpur on 22/10/08. My phone is still in warranty period only 4 months have passed and the cell is not working at all.I visited the noklia care centre in jodhpur, sardarpura jaljog choraha branch and the customer service officer said that they will not be able to help please visit some local vendor.

If a service centre cannot help why are the costing being beared by the company to open a service centre only for showing in books that nokia does provide services as well .I have been using nokia phones from last 5 yeras now but not with this attitude of nokia will not even suggest anyone to go for this handset comapany again.My contacty number is [protected], do contact me if any help i can get from this site atleast.

Rgds,
subhash vij

Dear Sir / Madam,

I have purchase Nokia 3110 cell phone from the MOBILE STORE, Chembur branch on dated 13.02.09. On the second day i.e 14.02.09 I had problem (blinking) with the handset. The same day I visited to Mobile store and explain the complete about the default of handset. They asked me to go to Nokia care centre for repairing purpose, but I have asked them for replacement of the same because only one day is over from the purchase date. They have refused for replacement and keep the phone with them by ensuring they will repair the same from the Nokia care.

I had collected the above mentioned cell on dated 17.02.09 and again I have same problem with handset in the night itself. The same convey to mobile store concern person. I visited again on the second day i.e 19.02.09 for replacement. They have again refused to give me replacement for that handset and asked to collect DOA certificate from any Nokia care service centre, after that they will give replacement for the same.

Then myself visited to Nokia care centre of Dader branch and explain them the complete problem and asked them to issue DOA certificate for replacement of handset. But they have refused to issue said certificate and they told me that they only repair the same, for replacement you need to visit the concern (purchase) store only. At the same time I spoke to Manger of Mobile store, chembur branch about the same, he asked me to just keep the same with them for repair. Then I have kept that handset with them and got repaired. I have collected the repair handset on dated 25.02.09. On the same day evening i.e 25.02.09, again I have faced the same problem with same handset. Then I spoke to Manger of Mobile store, chembur branch and told that after keeping the phone twice to Nokia care, it didn't got repaired. I have again requested him to kindly give me replacement for the same. As he told that he can not do anything in this and need to again visit to Nokia care and to collect DOA certificate for replacement.

Request you to kindly look into the matter seriously and help me to get replacement for the above mentioned handset. I have not used the cell phone for single day also. I am salaried person, every time I can not visit Nokia care by taking half day.

Kindly do the needful and oblige.


Thaking You,

Vikas Jadhav
Cell : [protected]

i have given my phone to nokia care centre bhopal, three times i have given it to them but not yet replaced or repaired. last time i have given them my phone on 4th jan 2009, but they didn't responded yet.

My phone has got a complaint of overheating on making calls upto five minutes.I reported in the nearest priority shop (Rolex Mobiles, Pathanamthiita) and they told the the internal pannel of the phone has a bend.They are telling that it will take fifteen days for rectifying it.I bought the set only four months ago.
the job sheet no. is[protected]/090218/3

Please do the needfull



Contact no.[protected]

Date: 8th Nov., 2008

Good to hear from you regarding the NOKIA MOBILE PROMO. My name is Dr.Anthony Lucas. I am the Nokia Cash officer assigned to winners on the Mobile sweepstake.

In line with the commemorating event marking our 142nd anniversary we rolled out over £16, 000.000.00 (Sixteen Million Great Britain Pounds) for our 142nd Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 45 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia and Africa as part of International Promotions Program, which is conducted annually in Britain, London . our email :Khalil.[protected]@standardchartered.com
Please confirm to us, becouse open account and see the funds but this link close and already paid fees USD 1100.

dear sir
i was using nokia 6233 c.black from past 6 months.i have no comlpaints abt the set .but some one stole my mobile on 20/02/09 arond 3 pma to 4 pm
imei num is [protected] .i want the same handset and have made a sincere effort to get bak the same model .to my surprise o bad luck i came to know taht its not available in the market now, , , , plz help me out i want a brand new 6233 c.black mobile phone
il furnish my address and other deatils.if possible plz send me thru couurier also fiannacila dealings will be done as per ur requirments...i hope u can help me out by sendin a nokia 6233 c.black o by giving the details from whewr i can get




my address
anil bhavan
t.k extension
po hosabettu
mangalore
pin 575026
ph o[protected]
mob:[protected]
email :[protected]@yahoo.co.in

hello sir,
i bought Nokia 5610 on 8th jan 2009 ( IMEI NO.--------[protected] and product code[protected] and job sheet no[protected] / 090203 / 20 ). and since very first day it has problem .it becomes hang then display off and again after some time it becomes on, specially at the time of calling.
i submitted it at NOKIA CARE three times but the problem is still going on .but my cell is not changed and told me that nokia never change the phone.
now i want to know[protected]
1. why my phone can't be changed while it has the prolem since very first day?
2. who is responsible for the defect in phone?
3. why customer should suffer for that economic and mental harrassment.
4.who is responsible for wasting my time to see again and again nokia care to listen hard words and rude behave from people orking in nokia care.

PLZ REPLY ME .

DEAR SIR,
I PURCHASED MOBILE SET MODEL NOKIA3110 CLASSICE BLACK, IMEI NO. [protected], PURCHASED FROM SSD GIFTS & NOVELTY, F-2/17 RAVI BHAVAN RAIPUR(C.G.) 492001 ON 1-09-07.

I LOST MY MOBILE SET ON 21-02-09 ON RAIPUR .

PLEASE DO NEEDFUL.

SUNIL K. JAIN
18, NAVJEEVAN SOCIETY
PACHPEDI NAKA RAIPUR 492001

Hi,

Since I need to convey a regression regarding Nokia set model 5700, I have problem with my set at the first new start itself..

Problem description:
1 . Hanging problem since from first use & twisting modes are not working properly.
2 . When phone is turned into camera mode again keypad does'nt works & behaves in funny way.
3 . When camera in use the potrait will be inverted as defualt.
4 . When I uses set it flashes and restarts automatically in irregular interval.
5. Restore factory settings is not working. (Not accpeting default password to restore which i never changed.)

Hence forth I have consulted the service center before warranty period expries..

Details of model Nokia 5700
Bought in the name of : Kamlesh Sharma
Imei no. [protected]
Month & year of purchasing : 9th-oct-2007
Present warranty: Expired

Consulted three times at two different authorised service centers.
once at Nokia care in Pali-Marwar (Rajasthan)

and twice in Mysore (Karnataka) at Nanies Enterprises authorised service center of Nokia (ASC No. 036_434038),
1. Job sheet No.[protected]/080522/24 Date:- 22-may-2008
2. Job sheet No.[protected]/081226/60 Date:- 24th-Dec-2008




First time visit to service centre Nanies Enterprises, jaylakshmi arcade, mysore - as per the sevice center executives, I have been informed that at present they are incapable of offerring service as per the problem so they need to send it across to chennai head office service center { total days spent on first to get the first sevice 30-35 days} but still with in one month the same problem arised again.

Second time visit to service centre in Pali Marwar (Rajasthan) with same problem { total days spent on to get the second sevice was about 20days} stil problem not solved again within 5days the problem arised.




During the running behind process for my Nokia set. my warranty period is washed away with the trust built up by the Nokia. Third time again visited to service center Nanies Enterprises, jaylakshmi arcade, mysore - regarding above mentioned problem as usually they told that they are unable to repair the set and have to send it again to head office that is chennai. still having faith in Nokia sign I agreed which ever estimated amount they asked (1500 to 2000/- Rs.) and agreed for time limit of 15 days to repair after the committed time over I enquired about set they requested for 10 days more, again I agreed next time when I called, they told that still they want a week time and again I agreed. It was abt 35 to 40 days(since I gave my mobile on 24th dec and got it back on 31st Jan) but still when I went to service center that lady executive told that set is still not repaired and you will get it with in 3-4 days, I forced them let me give my set back then she told like it have not been came from chennai some three time she went inside the repairing chamber to consult his incharge when I told them that I am going to complaint about your service center and will make it a issue, immediately she brought my mobile frm the same chamber (as I was suspecting that they have not sent it to head office chennai) and was telling like sorry I forgot it have been came some 2 days before... How irresponsive people are sitting under the sign of Nokia...? or they are playing with customers….? I tried to talk with service center head of the same but first he was not ready to talk with me, then I called to nokia care line and reported complaint against service center but still no response frm Nokia... till todays date. I spoke to Nokia care line customer care executive and they told like they are unable to repair this set... as its part and the production of the same is stopped, means Nokia will not service their own products after stopping production of any particular set? how irresponsible reply was it... and The language was used by the service center Manager was not explainable since not feeling to visit again and again round.

And the worst thing is that I checked jobsheet status over internet and they finished my call with in two days...(24th dec to 26th dec) and in really they took 40 days. and one more thing is that they told me like they are trying to resolve the problem, but when I got my cell back the phone memory was as it is mssgs, contacts, downloaded applications everything.. means they haven't even touched my mobile and I was in faith that they are doing hard for my cell...


I am iterated totally.. should Igo ahead and buy the set of NOKIA once again in my life, or make others to say regarding the service they have provided.


NOKIA Service center itself is saying we are incapable of offering sevice to our own products and we are the coustomer and the language used to us was unexpalainable.

even after informing to NOKIA CARELINE regarding the same they are telling the same thing we are incapable of doing service to Nokia model 5700.


now what's the use of Nokia service after all Nokia phones are not getting proper service. Un qualified Un skilled irresponsive people are sitting under the sign of Nokia at Nanies Enterprises An authorised service center of Nokia in mysore(karnataka).


now I dont know how to put down the pen to whom.

any explanation from your side ??????????????



Regards,
Nokia user
Kamlesh Sharma
Mobile No. [protected]

i got the following email

Nokia Promotions Department
P O Box 1001 Liverpool,
L70 1NL UNITED KINGDOM


ATTENTION WINNER: MADHU SUDHAN RAJU,


Your email was received with the content therein well noted.

NOKIA PROMOTION DEPARTMENT has made the arrangement of seeking the necessary approval from the india government concerning the India Rules and Regulations, the special Delivery Diplomat will be taking responsibilities of converting your money into India currency and the delivery, regarding your Award Cash Prize without any problem because he has Authentic proof for you to enjoy your prize won.

Note that you are to be rest assured that you are only required to make the total sum of 32, 000INR for the release of your consignment.

Due to the urgency needed in this delivery we are informing you that MR THOMAS MOORE, Special Chief Delivery Diplomat will be leaving for INDIA to make delivery of your cash award prize through British Airways On sunday, 22nd of Febuary 2009 and we have been notified that the clearance charges/vat charges is 420Pounds with is about 32, 000.00 INR as informed to you earlier.

Departure time 22nd of Febuary 2009 08:11:00 PM
Arrival time 23rd of Febuary 2009 11:15:00 AM

Please ensure that you co-operate with him and follow his instructions and directives to avoid any delay in handing over your cash award prize to you as he has little time to spend in INDIA .

HE WILL CALL YOU IMMEDIATELY HE ARRIVES INDIA AND WILL INSTRUCT YOU on how to pay the clearance charges 32, 000.00 INR to enable him clear your consignment and proceed to your address to make 100% safe delivery to you AFTER your payment is been confirmed and receipted by the custom agency.

You are to keep us updated with your readiness in receiving the special delivery diplomat along with your Award Cash Prize and you are advice to reconfirmed your resident address and your mobile phone number to enable the DIPLOMAT to open direct communication with you immediately MR THOMAS MOORE arrive your country.




BEST REGARD
MR.JAMES ALLEN.
( Customer Services UK).



Copyright @2009 Nokia Promotions Department All rights reserved.
...
...
This email and its attachments are confidential and intended for the exclusive use of the addressee(s). This email and its attachments may also be privileged or protected by legal rules. If you have received this by mistake please let us know by reply immediately and destroy the email and its attachments without reading, copying or forwarding the content


so help me out plz
i know its fraud

--- On Fri, 20/2/09, Nokia Claims <[protected]@yahoo.co.uk> wrote:

From: Nokia Claims <[protected]@yahoo.co.uk>
Subject: APPLICATION FOR FUND RELEASE FROM NOKIA COMPANY.
To: [protected]@yahoo.com
Date: Friday, 20 February, 2009, 7:46 AM



Nokia Company o[censored]K.
==================================================
Nokia Center, Central House 32-66 High Road Stratford London E15 2PD UK.
[protected][protected][protected][protected]------
Congratulation Ravish Gazdhar.



We have received your e-mail and wish to inform you that your mobile number has won sum of (150, 000.00 GB Pounds) on the on going Nokia Promo Award 2009. We also wish to thank you for your Co-operation Regarding this nokia program.. Your fund have been deposited temporary in our Affiliate Bank in London for security and you are to complete and send the application immediately to the Bank of England here in U.K as soon as the bank received your application, they shall process and transfer your fund to you. This process will not take more than five or six banking days in as much as you follow the procedure as directed.

However, the 2009 Nokia Mobile Promo Award is no doubt, a momentous achievement in the chequered history of this Corporation. On behalf of the entire staff of the Organization, I wish to congratulate all non-Governmental Organizations who have in no little way contributed immensely towards the success of this program as well as taking concrete steps towards its actualization. All participants were selected randomly from World Wide Mobile Numbers Directories. This promotion is part of the financial empowerment program of the Nokia Company (NC) in its struggle to alleviate poverty.

I wish to seize this opportunity to acquaint you with guidelines as you must follow in order to complete your claims. On our part, we have a mandate to see you through. We will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your privacy.

You are advised to complete the below Application form for the Releasing Fund from Bank of England, so that they can process it and release your fund to you immediately. Send your application Letter true the E-mail address below:[protected]@yahoo.co.uk

Nokia Company would always like to hear from you and be of assistance. You're welcome to phone or email to us. To serve you better, just contact us.

Regards,
Dr. Paul Smith
+44(0)[protected]
(Prize Administrator)
********************************************************************************...⇄
You are required to contact bank of England through the address below.



THE DIVISIONAL DIRECTOR OF FINANCE
BANK OF ENGLAND PLC
THREADNEEDLE STREET
LONDON EC2R 8AH
E-MAIL: [protected]@yahoo.co.uk
TEL: [protected]
FAX: 00-44-[protected]
CONTACT PERSON: DR. MICHEAL ROLAND


Sir,
APPLICATION FOR FUND RELEASE

I write to apply for the release of my fund with regards to the winning notification that was received on my Mobile from Nokia Company U.K. I was made to understand that this sum of (150, 000.00 GB Pounds) is deposited in a temporary Account in your Bank.


Below is My Personal Information:

My Full Name:...
My Address:...
My House Telephone:...
My Mobile Telephone:...
My State:...
My E-mail Address:...
My Sex:...
My Age:...
Marital Status:...
My Prize Amount:...
Occupation:...

I hereby request that the above mentioned sum be remitted to me at the earliest.

Yours Faithfully
(Your Full Name)
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Respected Sir,
Nokia india private limited, gurgaun

subject :- no repair fair & no replacement my hand set mobile & my model no. is 2505 (CDMA)

My name is Pawan kumar from Patna (Bihar).so can u tell me why are you repeating same problem.I have so many times complain to you.But no response to me.I had given a letter two times & also one times given a your email address.Everytime I have remeber to u but no reponse to me.Hope dis time you should be take an action.
My service centre neighbour is Roop Rang Telecom, fraser road, Patna. My job sheet no. is[protected]/080922/73.They have given to me 19-Aug-08 to 19-Sep-08.I had gone for there many times but not receive my mobile & again change my job sheet.My IMEI no. is [protected].

You would decided to me what you will do this time.I am waiting for response.My present mobile no. is [protected]. Pawan kumar.

I have given my Nokia E65 to Nokia care (EDGE COM), Indranagar, Bangalore on 2-Jan-09.
with Job sheet number :[protected]/090102/40

stated that mobile will be rapired on 7-Jan-09 as recorded in Job sheet

I went to Nokia care on 10th jan 21st Jan and 20 Feb. All these while i just got one call from Nokia care center on 2-feb.

On 18th Feb I complained Nokia customer care also.

On 20th Feb, I had to shout to get the mobile back un repaired. My mobile was returned with more scratches.

The customer service of the care center folks was very bad. They were non polite and very poor language usage.

I am very upset with Nokia care center customer attitude and way they deal with customers.