[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

To,

Senoir Management Customer Care Nokia,
India

Dear Sir,

I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009.
I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount

regards,
Unfornatunaly a Nokia Customer,
nivedita biswas
[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
 
1995 Comments

Comments

My Nokia N-91 mobile phone was given for service (because key pad and my usb cable is not working) at Nokia Care Guwahati, Garima Grand Dr. B Baruah Road.

Date Created 29/03/2008.
IMEI No. [protected]
Model N91
Product Code 0537293
job sheet no. [protected]

After 11 days when i call to nokia care they cant tell me the correct time to deliver my handset.due to which i am facing too many problem. so please make it fast

Thank You

rahul chauhan
[protected]
Guwahati
I have lost my nokia mobile having mode no 7610
IMEI no.: [protected]
Having sim no. at the time of stolen : [protected]
I have also made police complent at sector-58 noida on 07.04.08
Can nokia help me to search my mobile set thru servilance technology?
Regards

Sushil Gupta
I had bought a Nokia N80 one year back and now it is completely screwed up.The display doesn't work and a lot of keys have stopped working.I enquired on a few internet forums and got to know that this is a very general problem with N80 or Nokia slider phones in general.There is something called "Flux Cable" which if damaged causes such problems.I have always handled my cell phone with utmost care and I am very sure that this damage to the flux cable was not done on my part.I have come across atleast hundreds of people on several internet forums suffering with such problems.I had bought this expensive cell for a figure of around 22, 000.My small question is why does Nokia makes such cells which develop such problems after a few months.And even these problems arise, Nokia should accept its mistakes and provide the repair free of cost.I was informed by a lot of people that this problem can be fixed for 1000 bucks at the Nokia Care but when I visited the Nokia Care shop they told me it will take around Rs 2500.I can't imagine how can the prices differ by such a huge margin at these "authorised Nokia shops"??I also got to know that you can get the thing fixed by spending a small sum of Rs 500 at any unauthorised shop and also the quality of their spare part is better than Nokia's.So, my small advice to everyone who is going for buying a costly cell.Don't buy the cell as soon as it is launched.Wait for a few months and find out whether it develops such problems or not.Never ever take the word of these Nokia people.
VIDEO RECORDER OF MY PHONE IS SHOWING BLACK SCREEN AND A LIGHT BLUE LINE COMES WHEN I OPEN THE CAMERA.WHAT SHOULD I DO.
Respected Sir,

My Mobile model number is 6670, Blue colour, I have lost my mobile in a clinic, i have the EMI number- [protected], and the mobile bill, i want to trace it out with immediate effect. I have fully trust that the nokia customer care will trace my mobile, Because it is a question of my bread & butter, My mobile number is [protected].

Please do the needfull at the earliest,

With Warm Regards,
K. Andrews.
please help me in connecting nokia 3500c to lenovo r60 thinkpad bluetooth without cable. and also send me nokia customer care number.
thanks vishnu
RESPECTED SIR,
I AM DISAPPOINTING WHEN I SEE NOKIA6233 PRICE ON INTRRNET IT IS JUST RS-6897.BECAUSE YDAY I HAVE PURCHASE NOKIA-6233 IN RS 7800 (IMEI-[protected] BILL NO-285/R, DATE[protected]FROM REPUTTED MOBILE SHOP OF SURAT GUJRAT-BHATIA ELECTRONICS-RING ROAD .
SIR JUST CONFIRM TO ME THAT IT IS RIGHT PRICE THAT BHATIA ELECTRONIC HAS TAKEN FROM ME OR IT IS WRONG WAY . THAN WHAT I DO FOR THIS AND WHERE COMMPENSET MY RS1000 /-.
PL DO FAOURABLE REPLY.


FROM
R . PARIHAR
SURAT
i m using airtel live
whenever in try to call to coustmer care centre there is no response
i tried so many times but i m disappointed
i m getting prob. with airtel live
my number is [protected]
prob. is H-103 there is some error at gatway
i m request u
plz take action
thank u
Hi

i hv nokia5610 music xpress there is a option in my phone of video call but i donot know how to use it plz help me in this matter, i also donot know how to use e-mail in my phone i already ordered email setting & save in my mobile but email is not actived yet.plz help me
To
The Senior Manager (Customer Care)

Sub: Replacement of Nokia Battery No.:[protected]N[protected] Nokia Mobile No: 1110 Imei No.: [protected].

Sir,
We have repeatedly follow up with Nokia Service centre, 412/A, Netaji Subhas Chandra Bose Road, Garia, Kolkata-700047, Ph: 32533838. We don't get the battery yet. Kindly look after this matter.
Thanks & Regards,
Ram Rajib.
Ph:-[protected]
I have bought Nokia 5610 Express Music a month back.Within a month the the scroll bar in not in place. I have complained 100 times about the same but i have never received any feedback.I Had a bigtime fascination for Nokia handsets.But this time this handset has actually made me realise that Nokia handsets are pathetic and Customer care is the worse.I kno my this complain will also not work out like others.Hopinf for the best from your end
Dear Sir,
I purchased a Nokia N73M set one year ago from mumbai(India). My Mobile set fallen on hard surface and its display screen glass is cracked.
So I'd like replace the broken glass with new one. So it it possible to replace? If yes then where and how much cost occured in INDIA. i hope to see you very soon.
Ajay
TOTALLY FED UP WITH NOKIA SERVICE AND ATTITUDE TOWARDS CUSTOMERS i have purchased a nokia N82 mobile phone costing Rs.22, 000.00 from the mobile store 222 AJC Bose Rd Beckbagan kolkata on 30/03/2008 . The phone started to hang up within 3 to 4 days o[censored]sage .Thinking it was a problem of low charge i continued to use it when finally on the 10/04/2008 in the night it shut down completely and on start up gave the message START UP FAILED CONTACT RETAILER . the very next morning i called up nokia customer care [protected] and spoke to Jason .He gave me the address of a service center at Shakespeare sarani . I went there at 9 : 30 am but it was closed so went to the retailer The Mobile Store from where i had made the purchase . They accepted the phone from me saying it was probably a minor software problem so they would get it done from nokia care for me . I informed them that i was to go for a tour the next week so it should be done before that . At this point of time i called by customer care [protected] and spoke to Katherine asking her if it was okay to submit the handset to the retailer and she said " NO PROBLEM MAM SOME RETAILERS DO GIVE THIS SERVICE TO THEIR CUSTOMERS SO IT IS OKAY TO HAND THE PHONE TO THEM " I handed the hand set to the Mobile Store in perfect condition along with all accessories The phone had all the screen protective and body protective films on.
after that i had no word from any body regarding that phone and just waited patiently till 15/04/2008 .on 15/04/2008 i went back to the mobile store and was told by the afternoon that it would take nokia care 3 to 4 more days to solve the problem .This was very upsetting for two reasons .1) Why should a very minor problem take so much time .2) Since i was to go on a two month tour on 19/04/2008 what if it was not resolved before that .Both these issues were put forth to The Mobile Store and they said they would get back to me regard the same.
I called back Nokia Customer care [protected] and spoke to preeti and then Infancy the floor supervisor to be told that they would need 4 working days to let me know the status of my problem . I informed her about my travel and we had a heated argument coz she said that though she will escalate the matter at her end she had no head office numbers where i could contact some senior person and only on my insistance agreed to give me a complain no. 2 - 2YU87Z. The next morning Mobile Store called up to say they had received the phone and i should collect it . When i went to do the same i found that one icon was a little slow and also the screen protective film had been removed and there were scratches on the screen . I showed the same to the salesperson and refused to accept a hand set in that condition asking them to REPLACE the hand set since it was a new one . The spoke to the Nokia Care ARYA INFOTECH 81/A SP MUKHERJEE ROAD KOLKATA in my presence and after talking to them sent the set back to them rightaway and told me that they would get back to me about it .They also asked me to speak to Mr.Sanjay Jaiswal at Arya Infotech directly so that the matter could be resolved faster . I called up Mr. Sanjay Jaiswal who asked me to speak to Mr Prabhakar Chaudhary of the Shakespeare Sarani center which i thought was the head center Since then i Have been making calls to the customer Care [protected] and have spoken to Vinod Rajat Soma at three different times i have called up th emanagers of Arya Infotech again and again telling them that i will be going on a long tour so if this could settled. Initially they were cordial and said they would send it to Shakespeare Sarani and some decision taken from there so i should talk to Mr.PRABHAKR CHAUDHURY there .i caleed up Shakespeare sarani center again and again and spoke to RAUNAk and all i got to know was that it had not been sent accross to them yet .When the whole day passed without Arya Infotech having done so i called up to ask what happened Mr. ARNAB DAS passed statements like " DONT TEACH ME MY JOB " "THIS IS NOT MY PROBLEM TALK TO Mr.SANJAY SINCE YOU SAY HE HAD COMMITTED TO SEND IT TO SHAKESPEARE SARANI" on calling Mr. SANJAY JAISWAL and in the course of an argument with him he tells me" WHAT DO YOU THINK WE HAVE NO OTHER WORK EXCEPT TO RUN AROUND FOR YOUR PHONE " DO WHAT YOU WANT I WILL NOW NOT DO ANYTHING FOR THIS MATTER " "WHAT BUSINESS YOU HAVE TO ASK ME I DONT KNOW WHO YOU ARE THE PHONE WAS GIVEN TO ME BY MOBILE CARE NOW YOU TALK TO THEM ABOUT IT" " THEY ARE JUST MINOR SCRATCHES WHAT ARE YOU COMPLAINING ABOUT YOU THINK BY CALLING UP OTHERS YOU CAN GET THE WORK DONE NOW LET ME SEE HOW YOU GET THE REPLACEMENT " "GO TO CONSUMER COURT OR WHEREEVER IT DOES NOT MAKE ANY DIFFERENCE TO ME"Ihave since then called up Nokia Customer care and informed them of this harassment . I Have spoken to a gentle man at the nokia head office [protected]he said that the manager in charge of customer service would contact me and also spoken to the manager in charge Mobile stores Kolkata to see if she can get the problem solved and the handset replaced . I am totally surprised and extremely angered that i sholuld face so much harassment for a product of such a reputed company as Nokia . i believed as they prophes that to them Customer satisfaction is o[censored]tmost importance but my experience has been just the opposite . Hoping that this complain will be of help to me and if not others will be cautious about byuing a nokia product and so it will be of some help to someone atleast
dr
sir
i want 2 sail your product but ditibuter has refuse to give me.
sir i request to u, oder todistibuter.
nilima enterprieses
jhumri telaiya, dis-koderma, jharkhand
i have taken cell of model 5610 music express dated on( 27th jan 2008). i am getting lots of problem on this model when i plying the mp3 plyer at that time any sms are coming my phone get hang ...
i am going 6th time in nokia care but they cant help me they cant understand what is the problem ...
today i am going one more time of nokia care in mumbai --lover parel (w) in your head office the jobsheet no is mum0401993
please give me a replace this phone...
dear sir
i hav bought a nokia 5700 xpress music (IMEI NO.[protected]) hand set on[protected] . i hav got problem in dis handset as well as in handfree device on[protected]. wen i went to nearest nokia care center in (rajpur road dehradun)which is 300 km from my place. i told them the problem they just reload the softeware bt problem remain unsolve, they told me that problem is in my battery and handfree device. i ask them to replace them but they told me it will take 3 month time and advice me to purchase it from a local delar, i insest them to replace them, they ask me to produce thephoto copey of bill . next day when i produce that again they diened to accept them by saying that it is not in warranty, mr bhushan head of that care center give me the same reply and told to me purchase ir from out side.
it waiste my 3 day time, as i was far from my place, i cant stay there for a long time so i back to my place
please help me out, otherwise i will go to consumer court
thanking you
NAGENDRA DEVRARI
Yesterday i lost my NOKIA N-72 mobile. Pls somebody tell me is there any provision to block my mobile. I have blocked my SIM card but i heard that there is provision to block mobile too.
Pls help me some body.

regards,
kamlesh
I have purchased Nokia 2630 and its a worst mobile set by NOKIA . There are too many problems in this set like network problem in handset, call connects but not indicate, Radio is not connecting properly, Battery back-up is not good .
I have purchased Nokia 2630 and its a worst mobile set by NOKIA . There are too many problems in this set like network problem in handset, call connects but not indicate, Radio is not connecting properly, Battery back-up is not good .


Manish Jhawar
[protected]
Dear sir,
I bought nokia E51 on 18 mar 08 IMEI NO. [protected] but within weeks i found that my handset is not supporting .SIS applications . It give message .SIS application not supported . It is supporting .JAR only . When i reffered E51 manual it was written that e51 supports both .SIS and .JAR applications. I visited nokia care in mumbai, they only refreshed mobile software (version 100.34.20) . It did'nt helped me. Kindly give me some solution.
With due regards
Sushil kumar
Mumbai

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