[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Nokia was supposed to be a brand earlier but now its only a nusiance and nothing else. It dosent really matter whether you buy a high end N series or a low end phone all of them are just rubbish and full of defects. To make things better nokia has So Called nokia customer care Service centres where people are illitrate and think they are actually doing a favour by even telling the status of the phone given for repair. Your Jankapuri centre is just an example where they gave me a date of delivery of 7th july 2008 and today which is 22 july 2008 when i called to enquire about my phone the answer i get is, , it will still take 15 days and bang hangs the line... well this is not custoer servcie or is this how nokia defines customer service. I think i made the biggest mistake buying a nokia mobile...
Thanx

Nokia/6085 — Always goes out of order

sir,
i had purchased a nokia mobile set 6085 on 21-03-08, mobile world, sona jagashwer complex, nr. svitry cinema, BEGUSARAI-851101. It's IMEI NO. IS [protected].
Just after purchase on 4 th may its ringer went out of order, which was repaired after 5 days and i had to remain without mobile for those days. once again front display gone out of order which was repaired after great effort and spent of much time.
now once again ringer of my mobile has gone out of order,
i have got fed up with faulty set. i want that my set be replaced with new, otherwise i would be forced to go to consumer court.
my contact no. is [protected]

I want to work in nokia coustomer care.
Thank, s

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia E62 set

I am shocked to bring to your knowledge that i have recently purchased the above-noted set which is infested with certain technical problems.
The phone also hangs a lot.
I have heard from certain resourses that Nokia has stopped manufacturing E 62, despite that i was sold this set from your Nokia Priority Dealer
Since i have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For Kohinoor Steel Pvt. Ltd.

To
The Senior Manager (Customer Care)

Sir,

Replacement of Nokia E62 set

I am shocked to bring to your knowledge that I have recently purchased the above-noted set which is infested with certain technical problems.
The phone also hangsevery now & then.
I have also heard that Nokia has stopped Manufacturing E62, despite of which I was sold this set perhaps I wanted to purchase that Nokia E61 i

Since I have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Piyush Kakkar
[protected]

Hi
My name is jaideep. i am really shocked from the behaviour of such a MNC who have so many offices in India but. I have purchased Nokia E90 Mobile. After few day I came to know that the speaker and the mic. of the phone does not work I launch a complaint in Nokia Service Center, Milk Bar Chowk, Model Town Branch of Nokia at Jalandhar. They ask for my mobile and hold my mobile for 2 month. After this 2 months I receive my phone which worked for 3 days only and I again in the middle of my work I cam to know that its not working. This was the second time I was fored to visit the same showroom again. Yhen again they hold my mobile for 1.5 months. Now that I have received my mobile yesterday It is not working again.

I appeal You to please replace my mobile as soon as possible and stop me for going into a consumer court.

Thanking you,
Best regards,


Jaideep Singh Sahota
M/S K.F. Biotech Pvt ltd.
Jalandhar
Tel: [protected]

Dear sir / madam

I bought a nokia5310 on 27/06/2008 from a shop, where nokia produts are sold. After using the mobile for more than 10 days i came to know that their is a small hole in my mobile display. Even i have visited nokia priority dealer but i am not satisfied with their reply, representing if it cause any problem then only we can forward your complaints otherwise we cant do anything. I need a mobile in a good condition, hoping that replacement is made possible because nokia never looses its valuable existing customers. Do the needful, thus we have a good relationship with nokia.

Regards

karthik.v

Nokia Mobile N -5610 — Sold defective piece and rude staff

Sir/ Madam,

I had purchased Nokia N- 5610 Blue music express from RPGCELLUCOM Shop no 24, SHree Ganesh Angan Co-op hsg soc, Thakur Village Mumbai 400101 on 28th Jun 2008 at 8pm.

Cost of Mobile is Rs 11599 .
Mode of Payment - Cash

The very next day the cell hung . I immediately rushed to the shop which is close to my house . Iwas told by the store Manager
that it is a software problem i will have to deal with Nokia Service centre . The cell phone was switched off and on immediately . it started functionting. The store manager and his collegue ( Dinesh) gave me a sales pitch. I asked them to cut it short and told them that if once again happens . I want them to change the handset ( As per Nokia within 48hrs of purchase the handset can be changed). The next of couple of days i don't know whether it was their good luck or mine the cell functioned smoothly for a week.

From 9th Jul onwards the same problem was faced by me .
But unfortunatley i couldn't visit the shop as i was travelling or in
meetings.

To reactive the cell by swtiching it off and after a few minutes i had to swtich it on.

On 22nd jul i faced the same problem . The irony is that as i was busy talking to my collegue the cell phone went blank. Luckily i was only a few meters away from the shop. I immedaitely rushed to the stop.

Mr Dinesh ( that is what he calls himself) and his collegue ( name not known) was present. there was a customer who was having a refill done . I lost my head as he was callous towards my complaint. I was irate and said wished to spk to the store manager ( Mr Rahul Ihope the name is correct). Mr dinesh told me that he can't help as i had dropped the cell ( which is total lie) and his duty is only to cell and not entertain complaints.

The security gaurd of the showroom was more polite than the sales staff . He remembred my complaint on the very next day i purchased . I repeately argued and screamed on top of my voice to get the store managers no. finally he gave me a 9digit no cell no[protected]


I went home and tried calling up but was aghast that once again i was conned.

I immedaitely rushed to the shop asked him for the right no. He hadn't expected me to return. Finally he knew that he was caught offgaurd and gave the no. I insited that he called. He blatantly refused.when i started screaming like a fisherwomen. He said the company doesn't pay for the calls made through his cell . Finally he dialled the no from the shop landline and put him through.
Mr Rahul ( Store Manger ) was more rude than the one in the shop. Told me todo whatever i wish to as they had finished their job doing the sales.

MORAL OF THE STORY:
CON the customer with sweet sales talk and wash your hands off when they return with complaint.( EVEN IF THE MISTAKE IS COMPANY/ PRODUCT)

TO HELL WITH SALES TRAINING (SOFT SKILL/ COMPLAINT HANDLING ETC) CONCENTRATE ON SALES TARGET.

CUSTOMER PAYS MONEY FOR DEFECTIVE PIECE AND I SMILE THE WAY TO THE BANK TO DEPOSIT CASH ( RECD FROM SALES)

I HOPE THAT I SHALL RECEIVE A POSITVE REPLY FROM YOUR END .PL DON'T REVERT WITH AN APOLOGY LETTER BUT WITH A CONCRETE SOLUTION.

RGDS
Shobha Venkatesh

i had a nokia 5700 xm emie [protected]..i submitted it to nokia care (xzone, sco no. 824, nac, manimajara, chandigarh.)dated 18th june 2008.my job sheet no is 8947..

its been above a month and i am getting no updates about my phone..additionally the namscareonline.com showing data not available for the job sheet no. i have been calling to them like everyday..now am fed up..

it bagan when i went to the nok care the chd sec-22 center.they asked a seal is missing, i clarified that earlier it got camera problem and repaired at manimajra nokia care..they said take it and submit it at the manimajra nokia care as they ll be having records of previous job sheet. when they assembled it back ..the charging area got cracked..i found it at manimajra nokia care..

so now it got the camera problem for second time and the additional charging problem..dated 18th june jobsheet.

i got my phone on 8th july ..the charging problem was still there .my battery was empty .and nokia care even not had a spare battery..so i could not even check if the camera got repaired or not.they send the phone back on same job sheet no.
..and am waiting from that day..not getting any updates..no records of the job sheet on net..i feel like being cheated and my phone is stolen.

Dear Sir/mam
hear i want to tall in the month of march 08 i have purcase NOKIA 5610. But in tha Month of april it start hangig so i went ti nokia cear Jhansi and give my set the makr it right but in the month of jun it started problum agian it start and blink and shut off so please help me what can i do
thank you

Dated:[protected]

The Care Manager
Nokia India Pvt. Ltd.
4F, Tower – A & B, Cybergreen,
DLF Cyber City, Sector –25A,
Gurgaon-122002
Haryana (India)

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,

1) Mobile Phone Nokia 2630 Black IMEI: [protected] Purchase from The Mobile Store (Essar Telecom Retail Ltd.) A –25, Tagore Market, Kirti Nagar New Delhi-15 towards vide Invoice No. DEL/01172/00001/2773 Dt. 19.04.08

2) One Year warranty or guarantee promised at the time of purchase.

3) Mobile Phone Nokia 2630 Display is not working.

4) Mobile Phone not working

5) Nokia Care tell us, Mobile Display (LCD) not Working we will change (LCD) but you pay Rs. 1050/- In Favour of Mobile Repair charges.

6) Give a time limit of at least 05 to 10 days to settle your grievance by asking for refund of full amount with suitable interest (18%), or replacement of the product along with suitable compensation, else we will file a complaint with the Consumer Court as you are protected under the Consumer Protection Act of 1986.

7) Inform that the consumer complaint will be at his cost and expenses, and you will seek compensation for the mental agony caused due to his deficiency in services.

Yours truly,

Shiv Yaduvanshi
38, DLF Industrial Area,
Kirti Nagar New Delhi –15
M: [protected]
E_ mail : [protected]@interlabels.com

Dear Sir,

We had given a Nokia mobile model no. 5610 to your Nokia Care on 21st June 2008 wide job sheet no. [protected]. At that time we were told it need one week for repair. After up a lot in first week of July, I was informed by the executive in Nokia Care that my phone can’t be repair and the company will give me a new handset, which might be two to three days. On 10th of July we received a massage from HCL that our mobile is ready and we should pick it up from the Nokia Care. When we went to the Nokia Care, I found that the body of my mobile was damaged. When I asked the reason I was told that the body of my mobile has been scrapped as Nokia. Don’t keep old bodies and this is a replaced body and ironically it was having lots of scratches on it. Since, than I am just Following up with Nokia Care but till now I haven’t receive my repair or new handset. It is newly one and half month that I have following up this matter and seems like till the customer does not care for customer. If I don’t receive my phone within this week, I shall be let with no choice but to go to consumer forum to get back my phone as well as damages from your company. I hope your will not ignore this matter and take necessary actions.


Ashish Jain

Consumer Voice ID No. 113824

Dear Sir,

We had given a Nokia mobile model no. 5610 to your Nokia Care on 21st June 2008 wide job sheet no. [protected]. At that time we were told it need one week for repair. After up a lot in first week of July, I was informed by the executive in Nokia Care that my phone can’t be repair and the company will give me a new handset, which might be two to three days. On 10th of July we received a massage from HCL that our mobile is ready and we should pick it up from the Nokia Care. When we went to the Nokia Care, I found that the body of my mobile was damaged. When I asked the reason I was told that the body of my mobile has been scrapped as Nokia. Don’t keep old bodies and this is a replaced body and ironically it was having lots of scratches on it. Since, than I am just Following up with Nokia Care but till now I haven’t receive my repair or new handset. It is newly one and half month that I have following up this matter and seems like till the customer does not care for customer. If I don’t receive my phone within this week, I shall be let with no choice but to go to consumer forum to get back my phone as well as damages from your company. I hope your will not ignore this matter and take necessary actions.


Ashish Jain

Consumer Voice ID No. 113824

nokia is very unsatisfied company and care centres is very threft and careless for mobiles also nokia center is adda of misguidence of customers and @aryan nokia care center @ is very very careless center of lucknow @aryan nokia care center is adda of ladaka and ladki milao center

Sir,

I have purchased Nokia phone N-72 before 7 month ago,

I am facing listening problem in phone. my job sheet no.[protected]/0808729/26, dated 29.07.08. & ESN/ EMEI NO. IS [protected]
The nokia care customer officer said that you can collect the phone after one hour. but at evening time these people said you will get phone after 15 days. even they are not providing any stand by phone to me.How can I manage????????

The behaviour of Customer Care offcier is not good and hang up my phone...
The customer care address is sheetla wll service, sec-14, old delhi road, gurgaon Ph: [protected],

Please resolve this problem ASAP

Rupesh Gupta
[protected]
my job sheet no.[protected]/0808729/26, dated 29.07.08. & ESN/ EMEI NO. IS [protected]

i hav purchased nokia-6070, i cannot add group in message sending options for sending the message to multiple peoples, only group we can be create in contacts but same not reflects in message sending options as same sud be reflect.

The Customer Care Manager,
Nokia.

Dear Sir,

Ref: Service Job Sheet[protected]/080628/10 dt. 28.6.2008
ESN/IMEI No. [protected]
Warranty reference No.APAINY[protected]
[protected][protected]--------

I have purchased a Nokia handset E90 from M/s. Subiksha Mobile, Chennai on 9.1.2008
And is covered under warranty.

After a couple of months of purchase, I started having problem with the instrument. I used to miss several calls, as the ring tone was restricted to a single ring. I approached your service center M/s. Rocky Agencies a few times for the same problem. Every time I had to wait a long time before being attended by any technician. Then the instrument would be handed over back informing that the problem was rectified. No proper response on the reason for such problem was ever provided.

However, the problem persisted- as you could see that I have visited your Agency with the same problem several times. Then suddenly on 28.6.2008, the outer display went blank totally. I would receive a single ring. To see the details of the call, I had to see the inner display and take the call.

Hence, I went to your service center again. They informed that the defect could be rectified only at Delhi. They raised a job card for that purpose (reference above).

Even after 10 days of handing over, when I called your Service agents at Chennai – they were unable to give any proper response. Therefore, I called your Toll – free number. The technician who took the call first claimed that the instrument was not under warranty. I countered that the instrument was surely under warranty. Nothing was said and the line was closed. After a few days, as I still did not know the status, I once again called the toll free number. This time the technician who took the call said the instrument is being returned back to Chennai because of WATER LOGGING.

I have collected my instrument. As I am very confident that I have never let water get into the instrument and the instrument had problem even shortly after its purchase, the remark is not acceptable. There is not even a mention of whether the defect could be rectified or not. I am thoroughly dissatisfied with the quality of service. I request you to look into the matter and revert to me on my mobile.

My mobile no.:[protected].

My mobile set is 3110C which is under warranty. My mobile no. is [protected]. Ist time it repaired in nokia care bilaspur(C.G.). IInd time it was repaired in nagpur & delivered after 45 days. Now my mobile is dead & job sheet no is[protected]/080609/25 and to be delivered on 18.07.08. But till time not delivered and no information is being giving to me in about delivery. I think, my set is in warranty period than i have this type of problems, when it will out of warranty, what will be done. So please replace my set and sent immediately other wise i will be bound to go other way.

Dear Sir,
I have lost my cellphone nokia 1600 imei no [protected], colour-l-silver during the journey on 18.07.08 from SATNA to Sidhi by bus.our mobile no was [protected].
please take a action and find our cellphone that who is using at this time.
our address
MAHESH AGRWAL
MAHESH AND COMPANY,
SUBHASH PARK,
SATNA M.P.485001
MOBILE NO [protected], [protected].
PHONE[protected]
THANKING YOU,

In response of my email, information desired are as below. 1.Address -Bharat Garment, Telephone Exchange road, Near hotel Geeta, Bilaspur(Chattisgarh). 2. IME no.[protected]. 3.Latesr Job sheet no.[protected]/080609/25. 4.Date & place of purchase-30May2007 & R.K.Electronics, Bilaspur.5.Contract no. -Mob. no.[protected]. 6. In response of Your email on 24jully2008 at 6:47:56.