[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Sir,

This is in regards to my Nokia6110 Navigator black IMEI
number-[protected] from S.R Telecom INC. S.V.Rd Irla, Andheri (W)
I bought the handset on 4/05/08 and started facing issues with the
display within one month.
There is a line in the display of the screen, have given the H/S for
repairs at nokia care centre (S.R Telecom, Irla Mumbai) on 18th June .
Job ID-[protected] and i was informed i am getting a replacement but
with a white colour.I do not want to compromose on the colour as it
looks a different handset when the colour is chnaged.When i said i
wanted new black as replacement i was informed they dont have that in
stock.I have not accepted the handset and i am looking for a new black
handset as replacement i have recieved a new job ID-[protected].
It was a fault with the handset and if it cannot be fixed i
cannot compromise on colour of the handset.
Its already been more than a 1 month and i still havent got any
resolution.I even
called the helpline number and they say i have to talk to the nokia
care centre when i talk to the care centre they say i have to call
customer care.

What i am expecting is a new black Nokia6110 or my money back.

Sir, I have my nokia 3760 hand set. Now i entered one new PUK Code and is lost. Please help me to activate my connection.

I have procured one N72 model phone in June 2007, It has been repaired three times in a year. Now again phone is not working and your customercare at Lajpat Nagar Delhi infomed us that please collect your phone it can not be repaired, Even they charged Rs 300 three days back for repair which does not work for 24 hrs. Your help is required.

TO,
NOKIA CARE SENIOR MANAGER

subject-- complaint for stolen my nokia set original part.

Here ashish kapoor from jabalpur (mp) here have some problem in my nokia set my imei no. [protected] and produt code is 0539276 and warrnty ref no APAINY[protected] and my model number N70M and i purchased it on 12/11/07 by few days my cell was creating the problems i went to the nokia care there i gave my set for repairing and for checking out the problem then he asked me to come after 2 days i asked him for whats the problem in set then he said your cell cant be repair i asked him whats the problem he again said that come after 2 days now today i again went there 4/8/08 he said that i already repair it from any other shop he said that my set original parts are not original and i was shocked to see that because since i brought the set i didnt use to go anywhere for repairing so how my set original parts can be exchanged by 8 months there was not anyproblem in my set so this is 1st time cell creating problem so i am sure that from nokia care servises jabalpur LG4 JAIN TOWER RASAL CHOWK JABALPUR (MP) they had stolen my set original parts and now my cell even not working my cell is still there and i am here informing you for this cheap behaviour of nokia care this is my complaint for nokia care jabalpur please take some action on behafe of this i will be very thankfull to you for if as soon as possible you will going to take some action for nokia care servise.jabalpur.i am waiting for your reply i hope you will do something.
DETAIL OF PHONESET-

IMEI NO - [protected]
PRODUCT CODE- 0539276
WARENTY REF NO-APAINY[protected]

ashish kapoor - [protected], [protected]

sir,
i bought my nokia n72 in november last year, this set is in the warranty period right now.last month there was problem of blank display in my set.i gave it to nearest nokia care, after 20 days they are saying that your set can't repair because it is sent back from company as it was tempered(repaired outside).
sir, believe me i gave it only to nokia care which is just 100 m away from my home.
now they are asking me to pay rs 1200 to repair it.
what should i do?

pLEASE close the Nokia careLESS centres.I have given my N91 for reload of software on 3/7/08 and till date i'm not able to get it back.So Please Please close the Nokia careLESS centres.

To
Nokia Care
Lucknow

I lost my Nokia 6300 on 4th Aug, 08 from lucknow. IMEI number is [protected]
plz help me in finding it.

Dear Sir/Madam

this is to bring to your kind information, that I have lost my handest Nokia 1600 (Black Color) around 2 weeks back. We have lost FIR in Chaila, Sainj (Shimla District) and based on that I have received a new sim on the same number.
I will like you to please block my hansdset using your powers. The EMI number of my handset is [protected].
kINDLY LOOK IN TO THE MATTER ON PRIORITY BASIS SO THAT NO ONE MIS USES MY HANDSET.
Looking forward for a quick positive response from your side please.
Regards
Rajiv
[protected]

dear sir,
i owe a N72 mobile which i bought on 17 jan 2008. i purchased that mobile because of my faith in brand of nokia.

after few months the mobile stopped giving proper sound on my handfree. first i thought that there is some problem in my handfree but later found that it is in my mobile.

on 27 jun 2008 i gave it to nokia care. after spending a considerable time (nearly one month) they gave my mobile on the same status. when i checked it at the time of receiving at the nokia care it was on same status with no improvements. then the center manager said that they will send it again it to noida. today i called them but even after 2months they are not in status of giving any detail of my cellphone.

today i registered my complaint at nokia care help and if it will not be responded very soon i will go with my complaint to consumer forum.

with regards
neeraj

Dear sir, SUB-For the replacement of nokia5200 purchased date 15-feb-2008, job sheet no[protected]/080806/107, esn/imei no-[protected], mob no-[protected], [protected]. I have logged complaint against about this handset many times in nokia care but no response is observed from ur side. this handset is purchased before 7 months but due to regular problm facing in this handset most of time i keep this set to nokia care. kindly replace this handset as soon as possible otherwise i send mails to the other ieading mobile companies cares like lg, samsung, sony ericcson o[censored]r worst nokia care service.My problem is that i keep my mobile for last one n a half month for the replacement of this set in nokia care but the replacement is not done yet. I can already talk to mr S.ROY N PRAMOD JI about this matter. So kindly take action in 7 days i m waiting for ur response or u contact on my no. thanking u

To
The Senior Manager (Customer Care)

Sir,

Re:- Service for nokia 6233 (Repair of speaker or ringer)

I had purchased a nokia 6233 2 months back, in my phone one side speaker (ringer) is not working since 15 days i went to the service station near to me at Thippasandra Nokia care, the people are not responding properly they are told me to come after 1 week, ok i went after 1 week and they again asked me to come after 2 days and then i went and finally they are telling that no stock and they are telling "we dont know when the stock comes" This is not the way to behave with the customers.

I feel ver sad with the Nokia service centres.

In connection of your email on 24.07.08 at 6:47:56 PM to me, I have been sent the detail of my job sheet with another detail as desired by you through Email on 01.08.08. But no response has been received till date. Although, I am repating my details, which are as below.
1. Address of nokia care centre where hand set submitted -Bharat Garment, Telephone Exchange road, Near hotel Geeta, Bilaspur(Chattisgarh). 2. IME no.-[protected]. 3.Latesr Job sheet no.[protected]/080609/25. 4. Date & place of purchase-30May2007 through R.K.Electronics, Bilaspur(C.G.).5.Present Contract no. -Mob. no. - [protected] (Mob no.[protected] is not working). 6. In response of Your email on- 24jully2008 at 6:47:56

Dear Sir,

I bought a New Nokia 6600Phone in 2006 .

But Now the current position is that my Phone is not working

properly(Display and Rebooting problem) and also I am without a phone from almost two months which is a basic need for life.


I submit the phone to Nokia Care Service Centre, Shivaji nagar, F.C Road, Pune on 25th of may2008.

But their the handset is not repaired.I again submitted the handset on 4th of june as I was told by the service centre that this time it will be send to Mumbai & new parts will be placed .At that time, I was told by the employee to pay Rs673 as charges.I paid that, then again I got a call that I am required to pay 600 more for that i.e Rs 1200 in total. I agreed.Then, when I went to the centre to get my mobile, there they asked me to pay Rs 1200 more instead of Rs600.I refused to pay more than the amt I was told earlier.As the mistake was from the employee side, so, they gave me my handset along with the parts repaired with no extra charges. I appreciated them for that.But the shocking part is that, the very next day the same problem started.This is something disgusting.Had I paid the full amt, I would have become fool.



Due to this I am going through mental stress and lot of inconvenience as I have

other liabilities too and important work to do. Due to not availability of my Phone I am

unable to Contact anyone and wise versa.

I
Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my

amount with the suitable interest rate and compensation, else I will file a complaint with

the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services

and inconvenience faced due to no availability of my Phone for almost twomonths.

I've given my handsfree for replacment on 21/06/2008 to Shree Communications, Near Mhatre Bridge, Erandwane, Pune.
I have been asked in written to collect the new one on 05/08/2008.
My first concern is why does it take 15 odd days to replace a handsfree?
My second concern is today being 07/08/2008 I've still not received the replacement.
How much more time I will have to wait? Should this be the level of after sales service provided by an International brand like Nokia?

Regards
Krishin Rajani
[protected]

I've given my handsfree for replacment on 21/06/2008 to Shree Communications, Near Mhatre Bridge, Erandwane, Pune.
I have been asked in written to collect the new one on 05/08/2008.

Receipt no.[protected]/080721/63

My first concern is why does it take 15 odd days to replace a handsfree?
My second concern is today being 07/08/2008 I've still not received the replacement.
How much more time I will have to wait? Should this be the level of after sales service provided by an International brand like Nokia?

Regards
Krishin Rajani
[protected]

sar
mene lagbhag 8-9 month pahle ek nokia ka 3500 classic handset purchase kiya tha jiska bill mere pass he lagbhag 3 mahine bad wo instument chori ho gaya aur complain karne ke 2-3 mahine bad instument mujhe mil gaya jo hamari nokrani ne chori kiya tha ab candition ye he ki wo mobile bina sim ke to bilkul thik chal raha he koi dikkat nahi aa rahi he lekin sim lagane par wo band ho jata he wo kuch restrikked code mangta he mene nokia care me sampark kiya ek bar khndwa ke aur do bar indore ke kyoki instument under waranti tha ekbar to unhone warranti tha ab wo bol rahe he ki ye instument nahi banega isme badi problem he aur piss khula hua he mene unko bataya ki ye piss mene khandwa ke custamer care me diya tha waha par khula he lekin wo mante hi nahi aur mene kaha ki mujhe isse puchase kiye 1 year bhi nahi hua he fir bhi agar aap bolte he to me charjes de dunga tab unhone 1500 rs ka charj bata kar instument le liya ki ye ban jayega aur ak job sheet bhi di lekin karib 2 month bad unhone wo set wapas kar diya ki ye ripair nahi ho sakta mene kaha ki iske replesment me mujhe dusra piss dijie aur agar mujhe naye handset ki kimmat me kuch chut mil jaye (6300 ke set ke lagbhag 3000 ) to thik rahega to unhone mana kar diya ab aap hi bataye ki koi mobile set is tarah kese kharab ho sakta he ki bina sim ke thik chale aur sim lagane par nahi mujhe abhi piss purchase kare ek sal bhi nahi hua he aur handset wapas dete samay job sheet jo dete he wo bhi rakh lete he ab me kya karu

Dear Sir,


My mobile N-72 is with you last 15days at your Nokia care centre sector-2, Noida, and Jobsheet No [protected] Dated 24/7/2008, even my numbers of visit in your office but my mobile handset N-72 still under repair, Please let me know when my Mobile handset will be repaired. Kindly try to repaired my mobile handset urgently within 24 hours.



Yours valuable customer
Job Sheet No. [protected]

Nokia- Nokia 5700 XpressMusic — Not Working properly

I Had Purchased - Nokia 5700 XpressMusic
from RPG cellucom ([protected])- Located at Dwarka, New Delhi dated 16/3/2008, Invoice No-1432

Mobile is showing problem like - it itself switches off then takes so much time to switch on after repetative efforts to switch on Phone
I asked RPG cellucom -Dwarka center to help me in this case they are telling me to go to Nokia Service center

I request RPG Cellucom Authorities to help me in this matter and do needfull to correct problems in my Mobile so that I dont have to waste my time visiting Nokia Service centers

Dear Sir
I am a customer of Nokia .On 7 Aug I purchased a mobile Nokia 6233 from Agrawal traders.com, opposite D.C. Nand Plaza, shahzadi Mandi Agra.After few hours I asked the to exchange the set with Nokia 6300, but he refused to do so. Within 24 hours i requested a couple of times. The result remain nil.
I hope you will pay immediate attention on my request.
Regards
Rashmi Tikkha

Sir i am purchasing nokia model 3230 in 2007 . but my mobile at power on not bootting . After that i am reinstalled software (code[protected]. but again after few days same problem face. pleaqse tell me it is repariable or not .