[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

I purhcased one 19 Inch TFT (S.No.A085BG107986) and the same got Dead the very third day. Upon this I made a complaint at Sant Nagar Serv. Centre Franchise of HCL who told me that they will visit at my home and get the problem recity. Even after 15 day no body provides solution. When I contact them again it has been told to me by them that due to some descrepencies between HCL and there Serv. Ctr. they would not be able to provide the solution. Upon this I visit at HCL Green Park Serv. Centre where Mr.Neeraj one of the employee who look after my case and told me that he will give me a call with the solution but despite of made number of calls he didnt picked up nor he response.

I would like to request before going to purchase also get some information after sales service because HCL a brand itself is in a very critical condition to provide service whose service centre itself in a problem.

To,
Whomsoever it may concern

I had purchased a Nokia N 81(with MC) on 12th Jan '09. Just after about 45 days for purchase I had a major Memory Card Issue in the cell. The cell stopped reading the memory card and gave an error of "DISK ERROR - DATA COULD NOT BE RETRIEVED". Also, there was keypad problem and the CANCEL key would remain pressed because of which I was not able to type anything on the cell and battery got drained in few hours.

I contacted the Nokia Care Centre (Rocky Agencies, Royapettah, Chennai) on 12th March '09 and they sent the cell to Delhi for 10 days for repair. After it came back on 20th March ’09, I found that only the keypad issue was resolved and the DISK ERROR still existed. On my complaint they again sent the phone back to Delhi for 10 more days and when it came back on 31st March ’09 they told that there has been a replacement for my cell and they gave me another N 81 cell (swap cell).

On checking the replacement cell, to my horror, I found that this one doesn’t even accept the MC and there was some problem with its MC Slot. When pointed out, they coolly replied that now again this cell has to be sent to Delhi for repair for another 10 days!!!

Because of all this, for the past 22 days, I haven’t be able to contact anyone – family, friends and colleagues in job, boss. I am severed from everyone and worst part is that just after using my brand new cell for a short duration and paying a whooping 14, 000 bucks of my hard-earned money, I am getting a second hand mobile which I could have easily purchased from any vendor outside at a much cheaper price!!! My boss is unable to contact me for past 20 days. Do you take responsibility if this problem spills over to my job?? Moreover, my cell was of black color and they gave me a blue one which I don’t like at all. I bought a black one because I hate mobiles in blue. You can’t even imagine the mental agony I am suffering and the great inconvenience caused because of this negligence.

I would like to know what has happened to my old cell. If it is irreparable, I want a new mobile and not any other second hand swap mobile. This isn’t what I have paid 14000 buck for.

In anticipation of your prompt response,

Vibhu Verma
Chennai.
[protected]

JOB SHEET NO:- [protected]/4

Dear Sir,
This is with regret to inform you that you are support to deliver me my mobile NOKIA 7210 SUPERNOVA on 27th march 2009. But still to day I hived not received my mobile
I have great impression that NOKIA like world no 1 co. will adhere to their promise but unfortunately you are failed in my case
Kindly give my repaired mobile or give me another mobile meanwhile so that I cannot loose my business further
Thanking & hoping your immediate positive response
Thanks / Regards
Arvind Kumar

Sir,

I am using your NOKIA 2626 mobile phone.
I am facing a problem in your above phone.
In the Sun light (no dark area) display screen is not visible.
I can't know the name of person or moble number where the call is comming and
I can't dial any number and take number from memory.
Therefore I request you to please remove my / lot of other user who are using NOKIA 2626,
please convey on my email ID : rajesh.[protected]@yahoo.co.in at earliest and oblige.

i purchased NOKIA 5200 on feb 2007, now i am speaking to others through Headset only, when i speak ordinary mode(without headset) the receiver end cant hear my voice(i think the mbile mike is not working) its a big trouble to me, i dont wish to take hearset(even i handled the mobile very carefully), please give the assurance, trust, warranty about your product), send me the list of service centre available in chennai (address) with contact no

with regards

G.Balaji
Chennai
[protected]

respected sir,
i'm shrikant singh from lucknow . i have n91 4gb mobile .when i switch on music player at that tme it show " music player unable to accesshard drive.replace battery cover."
and i'm using my mobile on phone memory.i want to formet my handset but it lock code missing .
please solve my problem immidiately.

dear sir,


i have a mobile nokia 2626 black, iwent to a shop for the change of my keypad but i thought that the shop changed my battery now i doesnot have any proof of the battery. is there any way to findout the battery number throuth the IEMI number or the serial key of the phone?

Nokia — Nokia E90 gave for service on Jan 2009 didn't get it till now

Dear Sir,

I gave my mobile Nokia E90 for service on Jan 2009 now its April till now i didn't get the mobile back.
the customer care is really poor, when asked whats the status they kept on saying no spare parts.

for past 3 months i was not using my email on the go service and paying for the service center

these people can't handel high-end phones then why they are producing it.

i bought the stupid nokia e90 mobile for Rs 38, 000/-

After waiting for 3 months i came to know these guys won't give the mobile. so i bought a new Blackberry Bold for Rs 34, 000/-

in my lifetime i won't go for nokia again and i'll suggest everyone too.

Regards,
Amar E. Chakravarthi

YOUR MOBILE IS WORTHLESS MOBILE IN INDIA.

dear sir/ mam,
This is to inform you that i have lost my new cell NOKIA 7210 C which i have purchased on[protected].
sir i want to know how can i get back my cell.

I hope you are going to reply for my queries.
I will be waiting anxiously for your feedback as i am facing a lot of problem

Thanking you,
With regards,
Ankit Agarwal
[protected]

Sir,
I have purchased Nokia 6708 phone in 2006. Battery has not available in market including Nokia care. Please help to provide new battery on chargeble basis.

With regards.
R.Nagaraj

NOKIA 7310 C — Poor Response from Customer / Nokia Care

I purchase one set NOKIA 7310C on[protected] but with in two month its keypad not working properly. I went to the shopkeeper with the and told him about the problem. He suggested to check with NOKIA CARE as the set is in warranty period. As suggested by shopkeeper I went to the nearby (Baddi - Himachal Pradesh) NOKIA CARE CENTRE and they prepaired a SERVICE JOB SHEET No.[protected]/090321/9 dated[protected]. They advised if problem can be sorted out at their end they will return the set by[protected]. On[protected] they told that the problem is not being sorted out at their end and send the set to their DELHI Office and verbally commited to returned the set within 10-12 days after repaired. After being regular followup with them, they are not clearing the status. I filed the complaint with NOKIA care also on[protected], but still they have not positive response. Again I went to the NOKIA CARE CENTRE (BADDI - H.P.) and ask about status. They told that set has been repaired and expected to reach them by[protected], but today I check with the customer care and surprised to hear that the set did not repaired and it will take another 10 days.
Now I fed up with such type of poor service of NOKIA CARE.

RESPECTED SIR

I AM USING NOKIA MOBILE PHONE MODEL N 78 JOB SHEET NUMBER[protected].I GIVEN COMPLAINT TO NOKIA CARE CENTRE IN JALANDHAR NAMED MOBILE CLINIC ON 20TH FEB 09.PROBLEM IS JUST TO REPLACE LCD SCREEN OF MOBILE PHONE.MY PHONE IS IN WARRANTY
IF MY PHONE IS NOT GET BACK IN TIME OR IN SAME POSITION THEN I HAVE NO OPTION TO GO TO CONSUMER COURT
REGARDS
SO, KINDLY HELP ME

I bought Nokia Hand set 5220 xpress music on 26/02/2009 after spening considerable amount of money. The set just functioned for one month and after that its ringer will not working and i went mangalore nakia care and they will said that no should there, u will come ofter 15 days .
now i give the hand set and give me back as soon as possible
naveenkrishna
puttur

Dear Sir/ Madam,

I have purchased NOKIA 3120 classic recently. I am unable to set the call timer i.e Call time during the call causing me the great inconvenience to manage my call timing.

Kindly advice me to set the above.


Thanking you.

dear sir

I bought nokia 7210 supernova. alredy install pc sute but not working conevtyvity cable

pls solv
thanks

Hi Sir,


My Name is Jasmeet Singh and I am stay in Budh vihar Ph 1. I have a Problem Related to your nokia Service. I was Purchase a Mobile Nokia 3110C from hot spot rohini sec.3 the date of Purchase is 1/4/2009. Now no power in my phone and when I am switch on my mobile it is auto hanging problem. Today I was going in you nokia care Sushil Telecom they people send to me in Rohini M2k Nokia care. My token no is 19. Engineer told me there is the problem in Motherboard. We have to send this mobile in our service center you can collect after one week. But I would like to inform you the time of purchasing is not more then 10 day I don’t want to repair my mobile I need replacement my contact no is [protected]. kindly Replaced my Mobile ASAP...
Thanks, Regards

Jasmeet Singh

Delhi 110086

i lost my mobile phone is there any way to get it back by using mobile traker

I lost my mobile phone while i was droping my daughter at her school & my phone number is [protected].my phone model is 5680 and iemi no[protected] . Please take immediate action about this.
My Address and contact is
PAY POINT INDIA Network Pvt. Ltd.
4-D Govt. INDUSTRIAL Estate, Hidustan Naka, M.G. Rd, Kandivali (west)-67
Phone:+[protected] FAX: +[protected].

i have purchased nokia 7210 supernova which gprs enabled phone, but reliance gsm in m.p. provider is telling that your handset does not support gprs & contact nokia customet care, what can I do in that matter.