[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Respected Sir,

This is paul, purchased nokia3500c in yea on[protected].I live in vijayawada(andhra pradesh).Ever since i bought this phone iam facing really some serious problems.First the key pad IC was failed and when i contacted nokia customercare in vijayawada, they said its under warranty and they repaired it after 1month and gave me.Now after ther warranty got expired my mobile phone display is not working and really iam sayng you this problem occured with out any external damage because i use it with meticulous care.
So I contacted your Customer care office again in vijayawada and they after collecting Rs.50/- as minimum servicing charge said that the problem is in board.So instead of repairing it you can buy a new piece and gave my mobile back without doing any repair inspite of my persisteny request to repair it at any cost.The IMEI no of y mobile is:[protected].The job sheet no is:13884 and the code is 0549190.please help me as iam a middle class man who cannot afford to buy anew phone as of now and plaese clarify me that after using it for one year, Is a nokia customer supposed to buy another mobile due to the technical glitches of this sort as my mobile is facing.


So i really hope you will take necessary and appropriate action to ward sthis issue.
My mobile number is [protected].
Hope you understand my feelings beacuse i know you dont want to loose any of your customer at any cost.

In Anticipation of your appropriate reply...

Thanks


Yours faithfull,

Paulrajkumar Mandapalli.

I HAVE A NOKIA MOBILE SET MODEL NO- 1650 AND SERIAL NO - [protected]
NOW I HAVE FORGOTTEN THE SECURITY CODE OF MY ABOVE SET AND WANT YOUR TECHNICAL HELP TO RECOVER THE SECURITY CODE OF MY MOBILE SET.
WAITING FOR YOUR EARLY RESPONSE.

Nokia 5800 xpress music — plastic attachment and warranty void

I bought my phone 4 months ago.when i realised the problem in hearing during call. i read on Nokia website that it was a manufacturing defect for most of the 5800 Models and can be repaired at any "nokia care " ceter.i went to Koramangala... i gave for servicing and discovered i had the "small plastic sim cover" detched from the cell . service center said they will try to fix it and during the time of return had lost it. they instead of accepting their mistake blamed me for it .and even after all this my original problem persisted. so i decided to give it to another nokia care at "BTM Layout". this time they said they will fix my problem and changed the micophone. They also gave me a 700Rs bill sayin my warrenty is at void as the "sim cover plastic" was missing and comes under physical damage.
i am a customer and instead of providing good service i have been made to suffer . i made 3 visits for a defect NOKIA is responsible and yet had to face humiliation. The Service was pathetic and the personel at Nokia Care were rude and unprofessional and this was the same case with 2 other customers there. if this dosen help, i think my faith in the Company would end . please do the needful as its spoiling the reputaion of the company and our trust in the Company...a troubled customer

I am Dinesh my mobile speaker is not working properly, i already consult nokia care at 3 times, nokia care person is said it is problem from memory card .But i format my memory card then i face same problem in my mobile phone .your service center is too bad, i not happy with your service.so kindly give me solution for this problem. my phone model is : NOKIA 6233 ieno.[protected] Purchasing date :06/08/2008 in UniverCell
my contact no :[protected]

Hi,
I have taken cell of model 5130 c-2 xpress mussic, after taking this mobile i am getting lot of problems.when i try to use Bluetooth it is suddenly hanged play song haned up, when i took this to customer care they were formatting the software and again reloading software.Because of this i am loosing all my contacts and when i try to get the data through bluetooth i never get the data, some times no enough memory like this...please give me a proper solution to this product.i have completed 3 month product purchase date.so please help me in this regard for not loosing my contacts else replace me with new mobile my new contect no.[protected] plz give me
code:0577793
fcc id :QTLRM-495
IC:661AB-RM495
IMEI:353223/03/462127/7

hello...
i bought a nokia 5800XM . JUST AFTER 2 MONTHS the phone started giving problem.
so it was being given to the nokia care. at salt lake sector-5 kolata.
they assured me that they will repair my phone with in 15 dayz..but they took almost 1 month and at the ned gave a 33 hrs. used phone. saying dat it has been replaced.
now the new phone is giving the same problems. and they are not at all co operating with us.
so please take care of it. or we have to take some strict decisions.
thank u.

Dear Nokia Customer Care,

We have purchased a NOKIA 1661 in month of April 2009. The Display of the said model has been broken in weeks time due to delicate model. We have already shown it to Nokia care Nashik and they are saying the Model is very new hence the spares / display is not available with them and in Nokia main center-Delhi also.

The Delhi center has given the Job Sheet No.[protected]/090505/13. Hence, the request is to make the spares available at the earliest and oblised. As far as product & service are concerned we have very much faith on the Nokia which should break.

Regards,

Sagar Bhavsar

kkkkkkk

unable to send text SMS through my NOKIA 5800 model

I am Malay Parekh from Amreli, Gujrat.
Nokia Care service at Amreli Center is very poor.I went there with my Nokia 5220 five times with problem.Every time they said that there is water found in mobile, it cant be repairable.But it is repairable at Rajkot center.How is possibe that it is not repairable here?

Even Nokia care service staff is very rude to customer.

My name is Ashish Rane.I have lost my mobile Please give me suggestion.Plz send me reply argent

i lost my mobile phone at Majalgoan, Beed (Maharastra) & my phone number is [protected].my phone model is 6300 and iemi no [protected] . Please take immediate action about this.

I purchased Nokia 5220...

some days back i found that volume of my mobile is very less compaired to other mobiles. i also checked with my friends same Nokia 5220 and seen that my mobile one speeker is now working only one speeker is working...

Now i am very worried person.

Tel me what to do now.

With Regards

ISMIAL S MOMIN
[protected]

I have experienced the worst with Nokia Care in Udhna Darwaja, Surat, Gujrat. I ran 5 times in 30 days to get my 1650 handset(S. No. 351941/03/738105/0) repaired with the same problem(display) all the time in warranty period.

Last time I was charged with repairing charge in warranty period, but alas!! I still have the same problem with my handset. Finally I had to purchase another handset of different brand.

So, Customer is never cared in nokia care.. Its actually the fault of the working persons of the Nokia care.. who are dawning the name & fame of NOKIA..

God Bless Them!!!

dear sir,
I had purchased a NOKIA N72 VIDE IMEI [protected] from a shop named SATARUPA OF CASH MEMO NUMBER -2050 SODEPORE, PIN CODE -700110 dated 27/02/2008, had been stolen from local area and for that purpose I had made a general diary in my local police station[KHARDAH] on14/06/2009 vide number1115

What shall i do now? I want to keep me in safty.Would you say me the LOCATION in where the set has been now using?or for that what shall I do? give me some idea.
with thanks,
SUJOY DEY.
SUBHASNAGAR, SODPUR, KOLKATA-700110

sir,
i have one nokia n70 its display ic print is damaged, if it have any remedy for solve this problem.

please send me a reply as soon as posible.

with regards
gibin

Dear sir,
my phone is loss in 3 days in kolhapur . phone modle no. nokia 3110 . plz check this complaint & reporting to me.

i have nokia 5800 and its panel is very improper its shake and its middle white button light goes and its light changes often i hav given to nokia care 10 times but problem increases inspite of decreasing

Dear Sir/Madam,

I have a Nokia 6070 Set which I have purchased on 11/12/2006 from Jaipur. I have lost my mobile since one year back on 10.06.2008. I have immediately lodge an FIR in the local Police Station. The IMEI No. of the Hanset is [protected].
Now I have got back my Mobile from the Police Station on 18.06.2009. I have put the SIM Card of Airtel. I am receiving a message from Airtel that my IMEI No. is going to Expired on 25th June 2009 and they are advicing me to change the SIM card to some other Mobile Handset.
You are requested to kindly suggest me what can I do in this regard.
Regards

Nitin Sharma

Why are handset delay so much time.


[protected][protected][protected][protected]

From: NRI COMMUNICATION [mailto:[protected]@nokiacareindia.com]
Sent: Friday, June 19, 2009 3:29 AM
To: care.[protected]@harcomp.com
Subject: RE: Mobile Complaint



Sir,

Your handset was not repairable, we had to send it to higher centre, & it will take 10 days to come back.

Regards




[protected][protected][protected][protected]

From: care.[protected]@harcomp.com [mailto:care.[protected]@harcomp.com]
Sent: Saturday, June 20, 2009 3:34 AM
To: [protected]@nokiacareindia.com
Subject: FW: Mobile Complaint









Why are u delay phone repairing or change. I am very upset to u. No any response in our mail or phone cll. Plz give me our phone no or mail response.



If you not any response I go to consumer coat.




[protected][protected][protected][protected]

From: care.[protected]@harcomp.com [mailto:care.[protected]@harcomp.com]
Sent: Thursday, June 18, 2009 12:33 PM
To: '[protected]@nokiacareindia.com'
Subject: Mobile Complaint



Last two days before I fixed complaint. My complaint no is[protected]/090617/38 and Modal No is 1650. Purchase Date 09 June 2009. But no any action behalf of this complaint.





Regards.

Naseem

[protected]