[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Last 10 days before I buy a Nokia Handset Modal no is 1650. After Four days Phone was ded. I go to service center lajpat nagar Delhi. Than I fixed complaint. My complaint no is[protected]/090617/38 and Purchase Date 09 June 2009. But no any action behalf of this complaint.

My Complaint Responce[protected]


Why are handset delay so much time.


[protected][protected][protected][protected]

From: NRI COMMUNICATION [mailto:[protected]@nokiacareindia.com]
Sent: Friday, June 19, 2009 3:29 AM
To: care.[protected]@harcomp.com
Subject: RE: Mobile Complaint



Sir,

Your handset was not repairable, we had to send it to higher centre, & it will take 10 days to come back.

Regards




[protected][protected][protected][protected]

From: care.[protected]@harcomp.com [mailto:care.[protected]@harcomp.com]
Sent: Saturday, June 20, 2009 3:34 AM
To: [protected]@nokiacareindia.com
Subject: FW: Mobile Complaint









Why are u delay phone repairing or change. I am very upset to u. No any response in our mail or phone cll. Plz give me our phone no or mail response.



If you not any response I go to consumer coat.




[protected][protected][protected][protected]

From: care.[protected]@harcomp.com [mailto:care.[protected]@harcomp.com]
Sent: Thursday, June 18, 2009 12:33 PM
To: '[protected]@nokiacareindia.com'
Subject: Mobile Complaint



Last two days before I fixed complaint. My complaint no is[protected]/090617/38 and Modal No is 1650. Purchase Date 09 June 2009. But no any action behalf of this complaint.





Regards.

Naseem

[protected]







Regards.

Naseem

[protected]

I want to know the name of the Managing Director of Nokia Customer care for India.

Prasanna
Regional Exe HR
NFL
Nagpur.
[protected]

i lost my mobile nokia 3500(c), there serial no.- [protected], my contect no.- [protected]

To,
Senior Manager
Customer Care
Nokia India.


Dear Sir,

I have purchased a nokia E51 cell four month back I am facing problem of battery backup since begining number of times I have visited at your customer care at Haldwani my problem is yet not settled. Please see the matter and settled the issue at the earliest.

Regards
CS Sanwal
Mobil No.[protected]

Dear Sir,

Today I have lost my Nokia E-71 Mobil Phone having the EMI-[protected] .
Request you to kindly put this number on Trassing so that i can find my mobil .

Requesting yo that kindly consider my complaint on Priority .

Thanks & Regards,

Kamal Mehta
B-43/ G4, Dilshad Garden, Delhi -110095
Mobil ; [protected]

Hi Sunil

solution is- go comsumer court now.

To
The Senior Manager (Customer Care)

Re:- Replacement of Nokia 3110C set Batch no. [protected]
Dear Sir,

I have purchased handset of nokia 3110 (C) on dtd. 16.02.09 but after two month same problem in display in handset so I have went 6 to 8 time in two month in all nokia care centre at Indore, for display card but no display card available in nokia care centre. In centre they told me in 2 to 3 days wait for display card but two month have been passed. At present no display card available at centre and there employer not coordinate with me. At this time my mobile handset under warranty. So please solve my problem as earliest.

Thank &
Regards

Anup

Dear Sir,

My handset 7210c having a battery problem, I went to local customer care, Porbandar branch, Gujarat. I was told that it will take 15 days because we sent it to delhi for repairing.

Still today i doesnot get my mobile handset, today its 21 day, without mobile handset, What i have to do??

I am a Labour Welfare Officer in one of the reputed company of Gujarat. I tried to get connected with local customer care by phone but i cannt get proper reply.

WHAT I HAVE TO DO?

Nokia is one of the reputed company, this was my thinking thats why i buy a nokia handset but i dont have trust anymore.

This is a serious matter please look into the matter.

My moblile No. [protected], Contact me on this no.
Complaint No.[protected]/090602/31
Date : 2nd June 2009.

Service centre detail :

VARUN INFOTECH, PORBANDAR, GUJARAT
ASC : 546_504867

Handset detail :

ESN/IME Number : [protected]
Product Code: 0572571
Job warranty : Yes
Warranty Ref No : GLBINY[protected]

PLEASE LOOK INTO THE MATTER, CONTACT ON MY MOBILE NO, OTHERWISE IT IS BETTER TO REFUND MY MONEY.

Thank you.

hiiiiiiiiiiiii
sir iam fahad mushtaq and i have a nokia 6070 can i connect my phone to pc internet plz replay to this no.[protected]

Nokia Core

Dizi Tech, # 1,

The Mall, Shimla.



Subject: - Regarding Technical Problem with N-81-3’s Camera.



I had purchased a Nokia N-81-3 on 8.04.2009 from Mobile Store Sanjauli amounting to Rs, 14, 419/- and from the very beginning the mobile has shown problem, related to its camera and the software gets hanged in-between. This problem seems to be a manufacture’s defect.



Though, after tolerating the nuisance for two months I have given the handset to your customer care on above mentioned address.



It is requested to kindly look into the concerned matter for the best interest of the customer and the Company’s goodwill. Kindly arrange to get the job done as soon as possible as this thing has created a lot of problem for me.



Spending Rs.14, 419/- on a hand set is a big deal and it’s not good to get such responses from the Company about the product.



Regards





(Agam Kalra)

agam.kalra.[protected]@gmail.com



Model: B-81-2

IMEI No.: [protected]

Purchasing date: 8.04.2009

Purchased from: Mobile Store, Sanjauli.

Job sheet No.[protected]/090609/18

Given for repair on: 09.06.2009



Kindly sign the photocopy of this letter for your receiving

from : SUVANKAR DATTA
CRA,
STATE BANK OF INDIA
HOWRAH BR
HOWRAH.
to: CUSTOMER RELATIONSHIP MANAGER
NOKIA INDIA

respected sir/ madam

this is to inform you that i gave my mobile 5310 xpressmusic with some problem with the keys not
functioning to the authorized nokia care centre situated at Howrah @ 93/7 deshpran sasmal rd, howrah 711101. west bengal. withe batch id: 090610/34 and IMEI no# [protected] the warranty period of the mobile has ended. i gave the moilbe on 09/06/2009 and i was told that i shall be delivered by 15 th
of the month but still the date i havnt received my mobile in usuable condition . when i approached them
they just giving me date without any update of my mobile and the behaviour of the staff is very rude.

it is my humble request to you if you kindly look into the matter and take some immediate action regarding this so that i can avail my mobile in serviceable condition soon.

thanking you

yours truly


suvankar datta

[protected]@yahoo.co.in

My name is Aditya .
i bought my cell Nokia n 95 from Italy.
and Now im in India . but there is problem in my enhancements (Head phones )
MY cell is under Variety .But i dont have Bill In india
so Sugest me near nokia care center
I am from:--

Ludhiana (Punjab) 141001
my contect no is [protected] [protected]
my email address is
[protected]@gmail.com

Dear Sir,

I have had the privilege of enjoying many very good NOKIA sets and have tasted their reliability and durance. However, technical faults coupled with poor customer care service over our most recently purchased nokia 5200 (IMEI no. [protected]) (Product code: 545547) has shattered our faith on the brand. The present set purchased on 27/10/08 has had problems with periodic switching off of power quite frequently over which it has been twice sent to NOKIA service centre, Delhi through " Ankit Electronics" (ASC 443_504867), Raipur. The inconvenience caused could have been endured had the set been rendered faultless, but to our dismay the problem of power switching off has turned graver and the set has altogether switched off. Today, "Ankit Electronics" once again failed in detecting any faults and would be sending the set to Delhi. This is the third time within the 1 year warranty period that the set has been sent to Delhi. It is appalling that a brand of nokia's reputation allows itself to be tarnished over such grievances.

I would kindly request you to take care of the problems permanently and replace the set if required and restore our faith in the brand we have used.

Thank you for going through my grievance.

Regards,

Animesh Banerjee
B Tech Electronics,
IIT Kharagpur
[protected]

Dear Sir,


This is Ashim Ghosh from Bhubaneswar, Previously i had one a Nokia 111oi set.after that i have purchased a nokia 6300 set by saving the money from so many days.Because i was planning to buy a handset by which i could listen song as well as it will have camera facility.Though the other company's product also available in same price and same facility but i have gone for Nokia, bcoz Nokia is trusted one...Initially i was happy, but after 4 months suddenly it stopped to work headphone.battery backup problem started.and now total set got hanged like nothing is working.It is just less than 6 months time when i have purchased. After that i immidiately gone to Nokia Care at Ashok Nagar Bhubaneswar, Orissa.But after some time they told me that it is the case of water damage, so the warranty got void.and i should change the mother board of phone, which cost is 75% of total phone cost.I was realy shocked.
I can aasure you that it was not dropped in the water or not even in the floor or any where from my hand, i was realy caring about my phone which i could purchase after waiting so many days, by saving money bit by bit.It is really a pain to me, and hope you can understand my situation.

This mail is my last hope, please consider my case and help me.I will be egarly waiting for your replay.

Thanks

my phone model ;nokia 6300 becomes very slow after 1 year itself .due to memory card virus .so i removed my memory card and used the phone. service man told that to re install new software. so i went to nokia care at trichy near court .but there is no response.they said they cannot. im so tensed. then y could we buy branded nokia mobiles. wat can i do??

I gave my Nokia 5200 to Borivali Care Centre, on 28/29 Dec 08, for software update, instead they changed my display, on complaining about it, my display was restored, and software updated(Rs250)but very soon, I found Outgoing audio and the Wires joining two sliders(Strip)damaged and got my strip repaired (Rs 650)but not mike as I had headphones as alternative, recently headphones have stopped being detected by the phone rendering it impaired to outgoing audio, that i went back to nokia care to change mike, mike was changed on 19th but next day again it stopped working, again I gave my phone back to Nokia Care, I recieved it yesterday on 23rd june, but today again mike stopped working, while changing my sim card to other phone, I felt something unusual in my Battery compartment, When i checked the IMEI number on Battery compartment with that shown on software(*#06#) both were different, obviously my hardware have been tampered with, now ur care guys refuse to acknowledge their mistake, on calling ur call centre, i found them very helpless to provide me any solution to this mess, WE IN INDIA BUY NOKIA PHONES AT HEFTY PRICE ONLY WITH AN IMPRESSION THAT OTHER COMPANIES DONT GIVE AFTER SALES LIKE NOKIA, If this is what we get as After sales support then why buy NOKIA Phone??If in the name of After sales u r cheating customers in hardware!!!Now tell me how can I get my original phone back? and how would you compensate for all the unnecessary exps that i had to make for some IMPOSED repairs that i had to go thru?My details are below, I need reply in a week(7 Days) time or as sooner as u can, else I shall consider WEB based complaint Support equally useless as ur stores and callcentre,
1.Why is my IMEI number different?
2.Why was my hardware tampered when I gave my phone for Software update?
3.How will I get back my original Phone?OR will I ever get it back?

nokia handset/ nokia 5200 — change of harddrive of handset in nokia care center

I gave my handset nokia 5200 at nokia care center in chinsurah(hooghly W.B) for repairing upper keypad and microphone. while dipositing the hand set it was fully functional except the above mentioned problem on date 22/06/09.
but on 25/06/09 when i went to inquire about my hand set they said it is not functioning and cannot be repaired. they said the phone is heating up so there is a problem in the harddrive of the set.
now the phone is not getting switched on.
i will like to bring the superior authority of nokia's attention to this matter.

robin gupta
owner of nokia 5200(imei no:-[protected])

Hi

I bought Nokia Hand set 2680-Slide on may 2009 from Saudi.The mobile became disfunctional. Then I went to the Nokia Care and told them about the problem in Chennai-India.you people at service center are not able to identify the problem.They told us it will work for somedays only and also they told us to exchange it in only saudi where we bought it.Is it a MNC Comp?Then why they say us to replace only in saudi.Why not in India.Kindly advice as early as possible.Hope to hear soon from you.

Hi

I bought Nokia Hand set 2680-Slide on may 2009 from Saudi.The mobile became disfunctional. Then I went to the Nokia Care and told them about the problem in Chennai-India.you people at service center are not able to identify the problem.They told us it will work for somedays only and also they told us to exchange it in only saudi where we bought it.Is it a MNC Comp?Then why they say us to replace only in saudi.Why not in India.Kindly advice as early as possible.Hope to hear soon from you.

As i was working for NOKIA CARELINE in blore. the service provided by nokia careline is the worst one. especially the team leaders and team sup.
they consider the excutives as animals.