[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

I have given a handset at Nokia Care, Jail Road, New Delhi-110058 on 25.06.09. Model number is 5220, which is in warrentee. I was told that I would get my phone in two-three days time.

But till date i.e. 14.07.09, I am not able to get the mobile. The service center phone remains busy and no body is able to give exact date as to when I will get my phone.

The incharge of service station Mr. Balvinder, Mobile number [protected] neither listen to the complaints nor is in his office.

Please held

Rajesh Grover
[protected]

how to remove security code in nokia 2600 model please help me

I have nokia n 72, this mbile sets a lot of problem like automatic switched of, blinking the screen .
pl. suggest me .

Dear Sir,
I have purchased nokia 6208c model last month.But there was camera result is not very clear.I already complained my problem to nokia care haldwani(uttarakhand)centre.But according to them there was cracking in lense cover so to solve this problem i have to pay the cost of changing the regarding part under warranty period.So suggest me what I have to do.I already pay a good value for this mobile, so how can i make trust with this cellular company.

why do you buy nokia phones if you are fed up? There are other companies which make better phones.

From
K.Harish, Junior Chemist
Directorate of Marketing & Inspection,
Regional AGMARK Laboratory,
Ministry of Agriculture,
Govt. of India,
D.No.12-25-35,
Dr.Basavapunnaiah Buildings,
Kothapet Main Road,
GUNTUR-422001.

To
The Manager,
Nokia Markets,
NSL ikon, 3rd floor,
Plot No.1-4 Road,
No.12, Banjara Hils,
Hyderabad-560034.

Sub:- Complaint regarding Nokia Battery supplied by your franchisee outlet at
Guntur-AP- Regarding.

Sir,
I am using Nokia mobile 2100., a new phone since last four years and the battery supplied with the phone was functioning upto June 2009. When the cell started giving trouble I thought that the battery has outlived its utility and went to the Nokia Priority shop at 4th line, 7th Cross Road, Brodiepet, Guntur (AP)-422001 and purchased a new battery, after getting confirmation from the shop that I have to change the battery.

I am having the receipt / cash bill bearing TIN No.[protected] of the Nokia battery purchased on[protected] with S.No..BLD-3, .[protected]for Rs.750/- (Rupees seven hundred and fifty only)..After replacing the battery to my surprise the battery worked only for 10 days and my phone started giving the trouble. .Again when I went to the above Nokia Priority shop where I purchased the battery they have seen it and informed that the battery is swallon and not working. When I questioned that how a new Nokia original battery will go out of order with in 15 days, when I purchased it at Rs:750/-; they started giving irrelevant replies stating that they will not replace the battery and it is not their fault.

Sir, how is it possible that a new guaranteed battery works only for 15 days and the franchise shop owner not taking the responsibility to replace the same with another one.This only shows either the franchise people are not keeping original batteries or they do not own any responsibility for the act of omission actually due to the manufacturing defect. This will not only blot the name of Nokia and the customers will loose confidence in the primary and foremost superior Nokia Brand due to the irresponsible franchise owners.

I therefore request you to kindly take necessary action as to replace my battery which was faulted within 15 days of purchase and such other steps on the franchise owner.

Awaiting for your reply to take further action as it deem fit.


Yours faithfully
Guntur
Dt:[protected]

(K.HARISH)

Hi Sir,

This is to inform i lost my mobile on 14th july 09 at 8;45pm to 9:15pm at near kodambakkam my mobile no is [protected] and my mobile model no 6110 nokia navigator IMEI NO [protected] So pls take immediate action for my mobile sir,

Thanks

L.Samuel

Dear Sir,

Sub:One Speaker Not working, Didn't getting the warranty.
Ref: RM-145, Model-6233, FCCID:QTKRM-145, IC661AD-RM145
001F019FB5EA
CODE:0532986
352915/02/076458/8

CE0434

I purchased a nokia 6233 dtd on 25/07/08.Last Two months I am phasing a problem of one speeker not working & complained your customer care in calicut but they replaid that it's warranty is over.& have to pay for new speeker, It is very shocked & disgusting for me.Please do the needful.

Regards

Amerjith, K
Kvr Systems Sales & Service Pvt Ltd.
Calicut.

dear sir
i wat latur nokia care center addres & contact no.

sir
i bought Nokia N95 six months back for Rs.20000 and after only a month i got a problem with it.The phone automatically restarts for which i brought the phone to the nearest modcad centre in Faridabad(A-21, Nehru Ground, N.I.T., Faridabad 121001, Haryana).They said your phone will be okay but you will have to leave it for some days.I said, fine.After few days when i received the phone, i think it wasn't repaired correctly, because the problem continued.i again reached NOKIA service center, this time they said that they will send the phone to the company(Lajpat Nagar, New Delhi) to rectify the problem and after 25 days i got my phone back, but the same problem still continued and again third time i gave the phone and received it without any solution.And now 4 days back, for the fourth time, I gave the phone to the service centre with a hope that they will solve the problem or hopefully give me a new phone as it was in the quarantee period.My phone IMEI NO. is [protected].
Following are the 4 job sheet nos. which I received in return of my complaints:-
[protected]/090424/20 dated 20/04/09
2)[protected]/9 dated 25/06/09
[protected]/090630/46 dated 30/06/09
4)408 Dated 14/07/09

The phone is still with the company.
This is what I got in worth of Rs.20, 000.Sir, please solve the problem as soon as possible.
My contact details are
Anmol Bhatia
phone [protected]
e-mail - [protected]@yahoo.co.in

sir
i bought Nokia N95 six months back for Rs.20000 and after only a month i got a problem with it.The phone automatically restarts for which i brought the phone to the nearest modcad centre in Faridabad(A-21, Nehru Ground, N.I.T., Faridabad 121001, Haryana).They said your phone will be okay but you will have to leave it for some days.I said, fine.After few days when i received the phone, i think it wasn't repaired correctly, because the problem continued.i again reached NOKIA service center, this time they said that they will send the phone to the company(Lajpat Nagar, New Delhi) to rectify the problem and after 25 days i got my phone back, but the same problem still continued and again third time i gave the phone and received it without any solution.And now 4 days back, for the fourth time, I gave the phone to the service centre with a hope that they will solve the problem or hopefully give me a new phone as it was in the quarantee period.My phone IMEI NO. is [protected].
Following are the 4 job sheet nos. which I received in return of my complaints:-
[protected]/090424/20 dated 20/04/09
2)[protected]/9 dated 25/06/09
[protected]/090630/46 dated 30/06/09
4)408 Dated 14/07/09

The phone is still with the company.
This is what I got in worth of Rs.20, 000.Sir, please solve the problem as soon as possible.
My contact details are
Anmol Bhatia
phone [protected]
e-mail- [protected]@yahoo.co.in

Nokia care @ mulund west near station is the worst customer care i have ever been to ...i bought an N-95 6 months back and its terms says warranty for 1 year ..however my keypad stopped functioning 2 days back out of no reason...i went to this care center @ Mulund ...the engineer over there opened my cell inside his repair room with me waiting outside in the waiting room and called me in saying rain water has logged inside ...this was total rubbish never ever i got my cell wet in rain as i travel by car and always have it inside nokia cover and again wrapped in plastic cover so no chances of getting wet ..and he says drenched in rain...later he said sweat must have percolated inside through keypad...which i though might be possible... so i kept it there and asked fr charges of repair...next day i received a call quoting and expence of Rs.3000 for some key strip ...i again visited this center and met the manager ...manager says me SWEAT WATER NEVER ENTERS CELL THROUGH KEY PAD...AND IT MUS HAVE BEEN IN RAIN ... i was furious ..i took back the cell put my batteries in it and switched it n to check if these people have further tampered my cell ...surprisingly my cell was functioning properly no keypad problem ..i asked the manager how come my cell is functionin properly even without changing the so said drenched key strip he had no answer for that ...to summarize this was a horrible experience where customers are LOOTED claiming false damage remarks and stating out of warranty ...Beware people next time u buy a nokia /visit a care center ...

i want new nokia care shop j.k.karayana store v.p.o. dhamot teh payal dis ldh because nokia care 24km khanna

dear sir, i want new nokia care cntre from j.k karayana store v. p. o. dhamot Teh. payal dis. ludhiana punjab 141413 .because 24km khanaa.
please help me.
thanks

Hi
i am a nokia deler in bangalore i had a custmer by name sameer he had purched no1650 from my shop after sum days it was not onn so i had sent him to nokia care of STAR ELECTRONICS my cust had went and gave his hand set and they told it tahes 2day then he came back after that they have charged 550rs and they have told it was water damage and the board was damage and my cust paid 550rs and cane near me when i saw it tha board number is chang and tha hand set number is change
tha hand set number is [protected] and tha board number is [protected] wheh i went to ask they told if ic is changeb tha IMI number will be changed how it can be replay soon other wise i will go foe coart and media ian having purchen bill and sales bill and i nead new hand set for it

We are shocked to bring to your knowledge that I have recently purchased the Nokia 5130c-2 V 06.65 set from MObile store of GOMTINAGAR, LUcknow and provided by the data cable but no software cd 2 bkup my contacts details though my windows detected the phone and I got installed the Nokia PC Suit but then also phone is not connected showing in the software. PLease guide me so that I can bkup my important details of the phone on my PC.

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

Munish Kumar Srivastava
Cell:[protected]

Dearsir,
i am frm satna i hv complain to your retailor about defect in your company delier about nokia3110c. I purchase it on 7th may and that day it stop worKING
SO PLZ TRY TO SOLVE YOUR CUSTMER PROBLME OTHERWISE I WILL COMPLAIN TO CONSUMER COURT
THANK YOU

dear sir

i have a mobile of your company. i live at raebareli u.p. my cell is not getting start when i goes to your
nokia care center then i tell him about this problum this problum continue return 4 times in a month.every time your customer care executive tells me that it is water dameged and charge me rs 165/- every time .
i requested you sir that it is not possible that a mobile phone phone having damaged due to water.
so please action against your raebareli nokia care center .
for this problum.

hai,
i have nokia 2630 phone. bought this on may 2008 from Thalaserry, Kerala.. before last week i havnt any problem with tihis phone. But now i change my sim card(Vodafone) from Mumbai.Pevious one was Idea. with my new sim (vodafone) card it doesnt work. But when i insert the previous idea sim it works properly. It is very urgent. Bcause now i am in mumbai. Plz help me. thank you.

I tack nokia Xpress music 5130 before 1 month .But headphones cant work properly.I want to replace it .Can i replace it if yes pleas give me infoermation about replacing procedure