[Resolved] Nokia Customer Care Of India — Fade up with the customer care | |
To, Senoir Management Customer Care Nokia, India Dear Sir, I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009. I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount regards, Unfornatunaly a Nokia Customer, nivedita biswas [protected]@gmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1995 Comments | |
Comments
Hi, I ahve brought this Nokia E63 mobile, two days back.
Now sometimes I get a pop up saying, "remove memory card and press ok"
And suddenly all the memory card content. is vanished.
Then i need to remove it put it agian to view the content. In this two day i have atleast done more than 10 timee the same thing.
PLz i am frustarted with this.
PLease Help.
Thanks & Regards
+91 [protected]
Prajith P. V.
Now sometimes I get a pop up saying, "remove memory card and press ok"
And suddenly all the memory card content. is vanished.
Then i need to remove it put it agian to view the content. In this two day i have atleast done more than 10 timee the same thing.
PLz i am frustarted with this.
PLease Help.
Thanks & Regards
+91 [protected]
Prajith P. V.
worrenty's information
i lost my mobile phone while travelling in bus around 5.30 p.m. at Salai Road, Trichy & my phone number is [protected].my phone model is 7610 and iemi no [protected] . Please take immediate action about this.
The Senior Manager (Customer Care)
Nokia Care
N1650 v5.80
4-11-08
RM-305
(C) NMP
LANGUAGE:MG
IMEI:355218/03/212407/4
CODE: 0573712
CE 0434
BATTERY NO: [protected]Q235K21804990
COLOUR: SILVER
Re:- Replacement of Nokia N1650 set
I have purchased the above set on 23.7.2009 at S.K.Communications, Adyar
I am surprised that the cell is not worked properly, which is infested with certain technical problems.
The settings in the above set is automatically changed and the locking system has not been working so far.
I have repaired the set in the nearby Nokia Service Centre, LB Road, Thiruvanmiyur on 27.7.2009.
Again, the same problem is continued.
Kindly do the needful immediately.
Thanks and with regards,
P.RAJA.
C/O.NANDINI CONSULTANCY CENTRE PVT. LTD.,
SREE VIGNESH APARTMENT,
NO.9/5,
CUSTOMES COLONY, IIND CROSS STREET,
BESANT NAGAR, CHENNAI-600 090.
CONTACT NUMBER: [protected]
Nokia Care
N1650 v5.80
4-11-08
RM-305
(C) NMP
LANGUAGE:MG
IMEI:355218/03/212407/4
CODE: 0573712
CE 0434
BATTERY NO: [protected]Q235K21804990
COLOUR: SILVER
Re:- Replacement of Nokia N1650 set
I have purchased the above set on 23.7.2009 at S.K.Communications, Adyar
I am surprised that the cell is not worked properly, which is infested with certain technical problems.
The settings in the above set is automatically changed and the locking system has not been working so far.
I have repaired the set in the nearby Nokia Service Centre, LB Road, Thiruvanmiyur on 27.7.2009.
Again, the same problem is continued.
Kindly do the needful immediately.
Thanks and with regards,
P.RAJA.
C/O.NANDINI CONSULTANCY CENTRE PVT. LTD.,
SREE VIGNESH APARTMENT,
NO.9/5,
CUSTOMES COLONY, IIND CROSS STREET,
BESANT NAGAR, CHENNAI-600 090.
CONTACT NUMBER: [protected]
Sir
i am nokia user i perches nokia mobile from shop affter some month . but some one stolen my mobile so please tell me what can i do now . i am also complined to polish station and they give me FIR copy (thiffed mobile complained ) sir i have also writen EMI no . and battery no .all compolsary document are ready . PLEASE TELL ME ANY ADVOICE OR ANY SUGGESTION for found my mobile .
your's faithfuly
Mr.PAVAN GAWANDE
i am nokia user i perches nokia mobile from shop affter some month . but some one stolen my mobile so please tell me what can i do now . i am also complined to polish station and they give me FIR copy (thiffed mobile complained ) sir i have also writen EMI no . and battery no .all compolsary document are ready . PLEASE TELL ME ANY ADVOICE OR ANY SUGGESTION for found my mobile .
your's faithfuly
Mr.PAVAN GAWANDE
Dear sir/mam,
I am Kiran verma from indore. i have purchased Nokia 2600 classic on 24th jan 2009 from indore. but it is not working properly. in this cellphone vodafone sim card is not working. for that what i have to do? please give me a suggestion.
Kiran Verma
Id- [protected]@rediffmail.com
I am Kiran verma from indore. i have purchased Nokia 2600 classic on 24th jan 2009 from indore. but it is not working properly. in this cellphone vodafone sim card is not working. for that what i have to do? please give me a suggestion.
Kiran Verma
Id- [protected]@rediffmail.com
Hi, I am working in Senior Management in an Insurance Organisation, and I have purchased a Nokia E-71 few months back, now there has been a consistent problem in this particular set of sms sending failed, and Nokia people has suggested me to go to Consumer Forum for replacement of this set. Request your empathy is this pls. I can be contacted on [protected].
Hi, I have been a Nokia subscriber since 7 years now. For the past 6 months, I have been using E-71, and suddenly facing a problem in sending "sms". For the rectification of the same, I have deposited my set in "Aryans Communication, Park Road, Lucknow" thrice in past 15 days for same problem. Today after getting the delivery after 13 days, when again I faced the same problem, I called up Mr.Praveen, the Customer Service Manager over there, and was asked to contact Consumer Forum for further procedings. Such unproffesional attitude is totally neither expected, nor accepted from as BIG brand as Nokia. Request your empathy in this, as being in effects your brand name as well as goodwill. My current Job Sheet Number is[protected]/090730/57. Also I would bring to your notice that while visiting the "Aryans Communication", I found the "Feedback Form Box" opened and all forms were lying here and there, secondly there was no name mentioned, whom to contact for customer service (Photographs can be mailed, if required). Would appreciate a quick response of this communication.
dear sir i am having nokia n-82 from the day when i had purchased . i am having number of problems with it
on 7th day my phones ringer doesn't works and between months it's keypad doesnt work ...one more thing i want to tell u i.e my phone is having only 4 months warranty ...i had pursased ma phone from planet-m the mobile shoppe on 12th of april and it's warranty get's exired on 25july...and phones imei n.o is [protected]...and ma phones is now in ur nokia customer care .i am very much disagreee with ur service ...plz take necessary action
on 7th day my phones ringer doesn't works and between months it's keypad doesnt work ...one more thing i want to tell u i.e my phone is having only 4 months warranty ...i had pursased ma phone from planet-m the mobile shoppe on 12th of april and it's warranty get's exired on 25july...and phones imei n.o is [protected]...and ma phones is now in ur nokia customer care .i am very much disagreee with ur service ...plz take necessary action
sir
I bought nokia 3110 from kerala on previous year last month. we bought it by it after spending considerable money.My trust in the brand nokia and its services, made me buy that model i have bought it from a nokia showroom. In my mobile ear phone not working properly, speaker not clear ( ear phone and loud speaker) .This continued harrrasment of last 7 months by the brand NOKIA was not expected at all. In fact buying the brand NOKIA was to escape the inconveniences we are facing today. kindly help me out of this everyday torture and the great loss of money, as now the prices of the same model has also fallen. we were told that nokia has an international warranty, even if not .. can u please help us by responding and telling the true story to save our harrasment. please respond soon.
with due regards,
SREEJITH S
KERALA
I bought nokia 3110 from kerala on previous year last month. we bought it by it after spending considerable money.My trust in the brand nokia and its services, made me buy that model i have bought it from a nokia showroom. In my mobile ear phone not working properly, speaker not clear ( ear phone and loud speaker) .This continued harrrasment of last 7 months by the brand NOKIA was not expected at all. In fact buying the brand NOKIA was to escape the inconveniences we are facing today. kindly help me out of this everyday torture and the great loss of money, as now the prices of the same model has also fallen. we were told that nokia has an international warranty, even if not .. can u please help us by responding and telling the true story to save our harrasment. please respond soon.
with due regards,
SREEJITH S
KERALA
Dear Concern,
Kindly confirm me when i will receive my handset because as per your commitment today 30-jul-2009 is the target delivery date .
job sheet number :[protected]/090717/27
Date :- 17/7/2009
IMEI NUMBER :- [protected]
PLEASE CONFIRM ME AS SOON AS POSSIBLE
Kindly confirm me when i will receive my handset because as per your commitment today 30-jul-2009 is the target delivery date .
job sheet number :[protected]/090717/27
Date :- 17/7/2009
IMEI NUMBER :- [protected]
PLEASE CONFIRM ME AS SOON AS POSSIBLE
i have a complaint for nokia 6300.
the front panel has worked itself loose and is now raised.
contact with few mobile shops revealed that ths is a recurring problem
pl advise.
the front panel has worked itself loose and is now raised.
contact with few mobile shops revealed that ths is a recurring problem
pl advise.
Dear Sir,
It is to our great surprise that my mobile Model 3120 was under the guarantee period, and was giving the problem of hanging up, hence we have approached your authorised service center at Aizawl CODE No: 0559107 Job sheet no:1562 dated 08.06.09, which was noted with the remark Net work problem. Now It
is a shame to say they have spoiled the handset, now the keyboard is not functioning, and on repeated
follow up they are giving excuses, that it is forwarded to Delhi Office, now they are giving contrary statements, sometimes they say Delhi, some time Bangalore, Now the situation is my mobile is on an All India Tour. It is a shame that I feel you are appointing Authorised Service Center Peoples who not on
technical knowledge but on dialog techniques. We request you to look into the matter seriously to keep up the Name NOKIA.
Thanking you and expecting your favorable reply.
S.S. Gautam
It is to our great surprise that my mobile Model 3120 was under the guarantee period, and was giving the problem of hanging up, hence we have approached your authorised service center at Aizawl CODE No: 0559107 Job sheet no:1562 dated 08.06.09, which was noted with the remark Net work problem. Now It
is a shame to say they have spoiled the handset, now the keyboard is not functioning, and on repeated
follow up they are giving excuses, that it is forwarded to Delhi Office, now they are giving contrary statements, sometimes they say Delhi, some time Bangalore, Now the situation is my mobile is on an All India Tour. It is a shame that I feel you are appointing Authorised Service Center Peoples who not on
technical knowledge but on dialog techniques. We request you to look into the matter seriously to keep up the Name NOKIA.
Thanking you and expecting your favorable reply.
S.S. Gautam
model.No.5610, menu and keypad not working. give me suggestion.
Hello sir,
this is vijay and i am using nokia5610 model. i regret to inform u that the persons working in your nokiacare centers are , it is reflecting your worst maintainance and worst responses to the costumer. am sending this because the behavior of your person working in vashi nokiacare center (newmumbai) with name Mr. Mahesh (CCO) is not quiet good. please look after this and try to resolve it. your people had damaged my mobile from small repairs to critical condition, this is really very bad on your part. for any further information u can contact me in [protected]. plz try to sort it out early else i'll place a complaint on nokia.
this is vijay and i am using nokia5610 model. i regret to inform u that the persons working in your nokiacare centers are , it is reflecting your worst maintainance and worst responses to the costumer. am sending this because the behavior of your person working in vashi nokiacare center (newmumbai) with name Mr. Mahesh (CCO) is not quiet good. please look after this and try to resolve it. your people had damaged my mobile from small repairs to critical condition, this is really very bad on your part. for any further information u can contact me in [protected]. plz try to sort it out early else i'll place a complaint on nokia.
dear sir
i have bought a Nokia 5130c express music
IMEI NUMBER:[protected] ON 21/05/09 FROM UNIVER CELL-CHENNAI.
the mobile is manufactured from the chennai factory. within 1 month o[censored]sage i started observing display problems. Initially the display used to turn white in colour for few minutes, then come alive to the normal screen after some time . Then eventually i started seeing that the display used to flicker like a tubelight and then the screen would go plain white . Again it used to return to normal after few minutes. Then while typing messages again the screen would go blank.I went to a nokia care center, where they diagnosed the problem, they showed a small spot the size of a drop near the display chip, they told it is a fungus formation due to sweat...and this was the cause of the display problem .They told it does not come under warranty .
Now i want to know is is the quality of the nokia phones produced nowadays is so cheap, that a mobile set worth 6200 rupees gets a fungus formation, due to SWEAT SEEPING INSIDE AND AFFECTING THE CHIP???? now i want to make a fact clear that i have been using NOKIA MODEL PHONES RIGHT FROM THE 3310 MODEL, those which are imported ones, i have also used 1160, 1100, for 4 years, and i havent faced a single problem till date. But i buy a mobile for Rs 6200 made in chennai, and this is the quality i get from NOKIA?? sweat seeps inside, then what kind of protection it has, i am not askin for water proof or water tight integrity... and in one month time the chip gets a FUNGUS ATTACK??? the treatment metted out to me by your staff at NOKIA CARE -T.NAGAR BRANCH OF CHENNAI was very bad, they ask me to go to other 13 outlets of nokia care in chennai to verify my problem. NOKIA advertises that we customers are the reason for nokia being VOTED AS THE MOST TRUSTED BRAND, but with problems like this where a phone which costs so much fails so miserably in one month, i think the trust seems to be leaving us..
The people at nokia care have asked me to shell out 650 rupees for changing the display, but i request you to kindly look into this matter and help me, because i understand if i have dropped the mobile in water and water has entered due to rain, there would be a massive damage to the phone, but that is not the case here, the people at nokia care say that the fungus is due to sweat.
i again bring to your esteemed notice that it has been only one and half months as of today and the problem started a couple of weeks back ...
i kindly request you to look into this matter and do the needful.If the display can be changed under the warranty i would be grateful to you.
awaiting your reply soon .
thank you
with due regards
VIJAY PAUL VARGHESE
CHENNAI
i have bought a Nokia 5130c express music
IMEI NUMBER:[protected] ON 21/05/09 FROM UNIVER CELL-CHENNAI.
the mobile is manufactured from the chennai factory. within 1 month o[censored]sage i started observing display problems. Initially the display used to turn white in colour for few minutes, then come alive to the normal screen after some time . Then eventually i started seeing that the display used to flicker like a tubelight and then the screen would go plain white . Again it used to return to normal after few minutes. Then while typing messages again the screen would go blank.I went to a nokia care center, where they diagnosed the problem, they showed a small spot the size of a drop near the display chip, they told it is a fungus formation due to sweat...and this was the cause of the display problem .They told it does not come under warranty .
Now i want to know is is the quality of the nokia phones produced nowadays is so cheap, that a mobile set worth 6200 rupees gets a fungus formation, due to SWEAT SEEPING INSIDE AND AFFECTING THE CHIP???? now i want to make a fact clear that i have been using NOKIA MODEL PHONES RIGHT FROM THE 3310 MODEL, those which are imported ones, i have also used 1160, 1100, for 4 years, and i havent faced a single problem till date. But i buy a mobile for Rs 6200 made in chennai, and this is the quality i get from NOKIA?? sweat seeps inside, then what kind of protection it has, i am not askin for water proof or water tight integrity... and in one month time the chip gets a FUNGUS ATTACK??? the treatment metted out to me by your staff at NOKIA CARE -T.NAGAR BRANCH OF CHENNAI was very bad, they ask me to go to other 13 outlets of nokia care in chennai to verify my problem. NOKIA advertises that we customers are the reason for nokia being VOTED AS THE MOST TRUSTED BRAND, but with problems like this where a phone which costs so much fails so miserably in one month, i think the trust seems to be leaving us..
The people at nokia care have asked me to shell out 650 rupees for changing the display, but i request you to kindly look into this matter and help me, because i understand if i have dropped the mobile in water and water has entered due to rain, there would be a massive damage to the phone, but that is not the case here, the people at nokia care say that the fungus is due to sweat.
i again bring to your esteemed notice that it has been only one and half months as of today and the problem started a couple of weeks back ...
i kindly request you to look into this matter and do the needful.If the display can be changed under the warranty i would be grateful to you.
awaiting your reply soon .
thank you
with due regards
VIJAY PAUL VARGHESE
CHENNAI
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i missed it i have the IMEI no battery no
can you able to trace the mobile or block the mobile
Is there any service to trace or block the mobile
please help
Regards
N.NAVEEN