Comments
Hi My Self Is Anjum Siddiqui Im purchased Nokia mobile (Model No 7210) on 14th June 2009. It has a warranty for one year. In the Last week of Sep 2009, since the day of its use it is giving problem of hanging. it hangs after sometime automatically and even on swithcing it on and off it fails to work.even taking out and replacing the battery doesnot work. Then I went to the Nokia Care and told them about the problem. They verified the history of the set in their system and told me it is under warranty period. I showed them the bill that I have purchased just 3-4 months back and the warrant period still exists.They told us they would get it serviced. I gave the set on 14th OCT 2009. They returned the set on October 25 or 26 But the problem still persists. Again I submit my set and told the problem. They have taken the set again. after 10 to 12 days they called me i went to the nokia care. they change my set to another set i said i dont want this i want to my set.. Again I submit my set and told the problem. after some time it haapen agian with me. Again I submit my set and told the problem. But so far they have not returned my mobile. I was told that your Nokia Care has not good.
Reply
No response from Univercell
--- On Wed, 25/11/09, rajasekaran manoharan <[protected]@yahoo.co.in> wrote:
From: rajasekaran manoharan <[protected]@yahoo.co.in>
Subject: Fw: Mobile service Regarding- purchased at Univercell
To: [protected]@univercell.in
Cc: Date: Wednesday, 25 November, 2009, 12:35 PM
--- On Tue, 24/11/09, rajasekaran manoharan <[protected]@yahoo.co.in> wrote:
From: rajasekaran manoharan <[protected]@yahoo.co.in>
Subject: Mobile service Regarding- purchased at Univercell
To: [protected]@univercell.in
Date: Tuesday, 24 November, 2009, 5:59 PM
Date:24.11.09
Time:05.45 PM (IST)
Dear Sir,
I am Rajasekaran from Velachery. I bought a mobile (Model: NOKIA 1203 with Sl.No: [protected], Bill No: UTN:1578870) from Univercell Showroom, Velachery on 19.10.2009.
From Day one that mobile was not working Properly .(Mic some time not working ). After one month period i went to Same univercell showroom for to complaint and service regarding on 21.11.09. and they committed to return the Mobile after service completion on Tuesday (24.11.09)- They want 3 days for service process only.
During complaint booking( Service Request No:138, 21.11.2009) they ask for 3 days service time only and also accepted by myself. But yesterday (23.11.09) i went and meet the same person for the service completion Regarding due to my urgent requirement of mobile.
But in Univercell, No one response and didn't know about the correct status and finally they told as ‘ for service we need 15 to 20 Days for processing’ and they are searching their table Draw and pick my mobile which was not sending to service and kept in univercell only.
After i spoke to Branch Incharge (Mr.Badhri ) regarding this issue, he said ‘ we don’t know about the duration of service period and we discussed with service people and revert back. If you need you can go Directly to NOKIA service centre. I am not accept to approcah Nokia showroom directly instead o[censored]nivercell and given back to the mobile to him.
But there is no reply from him till evening(24.11.2009). After remind call from my side they verified and give the answer as ‘ we are sending your mobile for service and they don’t know about the Date of Return after service’.
From this long steps,
1. How can and when i receive my mobile after service which purchased from UNIVERCELL Show room?
2. I Bought a mobile from Univercell show room and you are a seller, Why your people recommend to approach myself directly to NOKIA Service centre?
3. I don’t know whether the mobile sent for service or kept at Univercell Only?
4. During new mobile Purchase all employee in Univercell Cooperated with Pleasing personality and supposed to service or other Regarding, There is some Habitual change find out. This may create dissatisfaction on your Business by the Public.
Due to this kind of practice No one cannot recommend relationship o[censored]nivercell for their friends and relatives.
Pls take this mail as a complaint and which is not send or spread to other friends, relatives and Mobile companies like NOKIA . So, Kindly take necessary action regarding this issue as needful and reply asap.
Regards,
Rajasekaran.M
[protected]
--- On Wed, 25/11/09, rajasekaran manoharan <[protected]@yahoo.co.in> wrote:
From: rajasekaran manoharan <[protected]@yahoo.co.in>
Subject: Fw: Mobile service Regarding- purchased at Univercell
To: [protected]@univercell.in
Cc: Date: Wednesday, 25 November, 2009, 12:35 PM
--- On Tue, 24/11/09, rajasekaran manoharan <[protected]@yahoo.co.in> wrote:
From: rajasekaran manoharan <[protected]@yahoo.co.in>
Subject: Mobile service Regarding- purchased at Univercell
To: [protected]@univercell.in
Date: Tuesday, 24 November, 2009, 5:59 PM
Date:24.11.09
Time:05.45 PM (IST)
Dear Sir,
I am Rajasekaran from Velachery. I bought a mobile (Model: NOKIA 1203 with Sl.No: [protected], Bill No: UTN:1578870) from Univercell Showroom, Velachery on 19.10.2009.
From Day one that mobile was not working Properly .(Mic some time not working ). After one month period i went to Same univercell showroom for to complaint and service regarding on 21.11.09. and they committed to return the Mobile after service completion on Tuesday (24.11.09)- They want 3 days for service process only.
During complaint booking( Service Request No:138, 21.11.2009) they ask for 3 days service time only and also accepted by myself. But yesterday (23.11.09) i went and meet the same person for the service completion Regarding due to my urgent requirement of mobile.
But in Univercell, No one response and didn't know about the correct status and finally they told as ‘ for service we need 15 to 20 Days for processing’ and they are searching their table Draw and pick my mobile which was not sending to service and kept in univercell only.
After i spoke to Branch Incharge (Mr.Badhri ) regarding this issue, he said ‘ we don’t know about the duration of service period and we discussed with service people and revert back. If you need you can go Directly to NOKIA service centre. I am not accept to approcah Nokia showroom directly instead o[censored]nivercell and given back to the mobile to him.
But there is no reply from him till evening(24.11.2009). After remind call from my side they verified and give the answer as ‘ we are sending your mobile for service and they don’t know about the Date of Return after service’.
From this long steps,
1. How can and when i receive my mobile after service which purchased from UNIVERCELL Show room?
2. I Bought a mobile from Univercell show room and you are a seller, Why your people recommend to approach myself directly to NOKIA Service centre?
3. I don’t know whether the mobile sent for service or kept at Univercell Only?
4. During new mobile Purchase all employee in Univercell Cooperated with Pleasing personality and supposed to service or other Regarding, There is some Habitual change find out. This may create dissatisfaction on your Business by the Public.
Due to this kind of practice No one cannot recommend relationship o[censored]nivercell for their friends and relatives.
Pls take this mail as a complaint and which is not send or spread to other friends, relatives and Mobile companies like NOKIA . So, Kindly take necessary action regarding this issue as needful and reply asap.
Regards,
Rajasekaran.M
[protected]
Hi,
I am Nokia Consumer (3600 slide) with IMEI Number: [protected].
I purchased this model aprox 6 months back and its in warrenty. from last 4 months its in Nokia Care - Noida. They charged Rs. 1000 as repair charges and still saying that it could not be repaired yet.
I have been frustrated. I cant believe a global brand like Nokia could not repair a handset in 4 months. I was not expecting such a low level of customer servise and technical capablity from Nokia.
I will recommend "not to go with Nokia" in my circle although i am using Nokia from last 5 years. Its my first experience with Nokia Care and i must say - its horrible.
Please help me and advice when can i get my handset back.
I am looking for your positive and quick responce.
Regards
Mohit Goel
[protected]@gmail.com
[protected]
I am Nokia Consumer (3600 slide) with IMEI Number: [protected].
I purchased this model aprox 6 months back and its in warrenty. from last 4 months its in Nokia Care - Noida. They charged Rs. 1000 as repair charges and still saying that it could not be repaired yet.
I have been frustrated. I cant believe a global brand like Nokia could not repair a handset in 4 months. I was not expecting such a low level of customer servise and technical capablity from Nokia.
I will recommend "not to go with Nokia" in my circle although i am using Nokia from last 5 years. Its my first experience with Nokia Care and i must say - its horrible.
Please help me and advice when can i get my handset back.
I am looking for your positive and quick responce.
Regards
Mohit Goel
[protected]@gmail.com
[protected]
Hi,
I am Nokia Consumer (3600 slide) with IMEI Number: [protected].
I purchased this model aprox 6 months back and its in warrenty. from last 4 months its in Nokia Care - Noida. They charged Rs. 1000 as repair charges and still saying that it could not be repaired yet.
I have been frustrated. I cant believe a global brand like Nokia could not repair a handset in 4 months. I was not expecting such a low level of customer servise and technical capablity from Nokia.
I will recommend "not to go with Nokia" in my circle although i am using Nokia from last 5 years. Its my first experience with Nokia Care and i must say - its horrible.
Please help me and advice when can i get my handset back.
I am looking for your positive and quick responce.
Regards
Mohit Goel
[protected]@gmail.com
[protected]
I am Nokia Consumer (3600 slide) with IMEI Number: [protected].
I purchased this model aprox 6 months back and its in warrenty. from last 4 months its in Nokia Care - Noida. They charged Rs. 1000 as repair charges and still saying that it could not be repaired yet.
I have been frustrated. I cant believe a global brand like Nokia could not repair a handset in 4 months. I was not expecting such a low level of customer servise and technical capablity from Nokia.
I will recommend "not to go with Nokia" in my circle although i am using Nokia from last 5 years. Its my first experience with Nokia Care and i must say - its horrible.
Please help me and advice when can i get my handset back.
I am looking for your positive and quick responce.
Regards
Mohit Goel
[protected]@gmail.com
[protected]
date 26.11.09
sir,
i hava nokia E63 cell phone.i had purchased this set from m/s hotspot, shope no 7, main m i road jaipur opp. ganpti plaza mall shopping .i have needed pc suite of nokia e 63 but they are provided this in this condition whit shoud i do.
thankink you,
sir,
i hava nokia E63 cell phone.i had purchased this set from m/s hotspot, shope no 7, main m i road jaipur opp. ganpti plaza mall shopping .i have needed pc suite of nokia e 63 but they are provided this in this condition whit shoud i do.
thankink you,
Nokia 5800 — fade up of waiting for mobile phone repair, need replacement
ToThe Senior Manager (Customer Care)
Sir,
Nokia 5800 set
Nokia Care Center : Aditya Telecom (Ghatkopar - Mumbai)
job sheet no :[protected]/091111/31
IMEI No: [protected]
We are shocked to bring to your knowledge that we have recently purchased the above-noted set which is infested with certain technical problems. The Touch screen stopped working automatically. The phone also hangs. The nokia care center have took my phone for repair but its more than 15 days and still haven't got my phone back . Since we have purchased the phone at a very dear price, we expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.
In anticipation of your prompt response,
Thanking you,
Yours faithfully,
Jignesh Shirke
I HAVE PURCHASED ONE NOKIA MOBILE 2610 BLACK (N 11) IMEI NO. [protected] FROM M/S VIJAY SALES, MUMBAI ON 02/10/2009.SERVICE PROVIDER IS VODAFONE IN THE NAME OF MY WIFE MRS. DIPA DUTTA AND THE MOBILE NO. IS [protected].ON SENDING SMS TO 53232 I WAS INFORMED THAT THIS IMEI NO IS INVALID.THIS IS NOT EXPECTED FROM AREPUTED BRAND NOKIA.HENCE I REQUEST YOU TO INVESTIGATE AND TAKE SUITABLE ACTION TO VALIDATE THE IMEI NO. AND INFORM ME ACCORDINGLY.
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
I HAVE PURCHASED ONE NOKIA MOBILE 2610 BLACK (N 11) IMEI NO. [protected] FROM M/S VIJAY SALES, MUMBAI ON 02/10/2009.SERVICE PROVIDER IS VODAFONE IN THE NAME OF MY WIFE MRS. DIPA DUTTA AND THE MOBILE NO. IS [protected].ON SENDING SMS TO 53232 I WAS INFORMED THAT THIS IMEI NO IS INVALID.THIS IS NOT EXPECTED FROM AREPUTED BRAND NOKIA.HENCE I REQUEST YOU TO INVESTIGATE AND TAKE SUITABLE ACTION TO VALIDATE THE IMEI NO. AND INFORM ME ACCORDINGLY.
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
I HAVE PURCHASED ONE NOKIA MOBILE 2610 BLACK (N 11) IMEI NO. [protected] FROM M/S VIJAY SALES, MUMBAI ON 02/10/2009.SERVICE PROVIDER IS VODAFONE IN THE NAME OF MY WIFE MRS. DIPA DUTTA AND THE MOBILE NO. IS [protected].ON SENDING SMS TO 53232 I WAS INFORMED THAT THIS IMEI NO IS INVALID.THIS IS NOT EXPECTED FROM AREPUTED BRAND NOKIA.HENCE I REQUEST YOU TO INVESTIGATE AND TAKE SUITABLE ACTION TO VALIDATE THE IMEI NO. AND INFORM ME ACCORDINGLY.
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
I HAVE PURCHASED ONE NOKIA MOBILE 2610 BLACK (N 11) IMEI NO. [protected] FROM M/S VIJAY SALES, MUMBAI ON 02/10/2009.SERVICE PROVIDER IS VODAFONE IN THE NAME OF MY WIFE MRS. DIPA DUTTA AND THE MOBILE NO. IS [protected].ON SENDING SMS TO 53232 I WAS INFORMED THAT THIS IMEI NO IS INVALID.THIS IS NOT EXPECTED FROM AREPUTED BRAND NOKIA.HENCE I REQUEST YOU TO INVESTIGATE AND TAKE SUITABLE ACTION TO VALIDATE THE IMEI NO. AND INFORM ME ACCORDINGLY.
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
REGARDS
BIPLAB KUMAR DUTTA
PH-[protected]
I bought a nokia 1202 handset from Guwahati in nokia delar shop my cell no code is
0568573
IMEI: 356393/02/492748/4
But now I sms in 52277 regarding the IMEI no but it is invalied IMEI no pls give me the details regards the IMEI no.
0568573
IMEI: 356393/02/492748/4
But now I sms in 52277 regarding the IMEI no but it is invalied IMEI no pls give me the details regards the IMEI no.
HI,
TWO DAYS BACK MY NOKIA 5310 XPRESS MUSIC MOBILE SOFTWARE WAS UPDATED BUT AFTER THE UPDATING MY MEMORY CARD WAS LOCKED PLEASE SUGGEST ME HOW TO UNLOCK IT
MY MOBILE NO:[protected]
VISHAKAPATNAM.
TWO DAYS BACK MY NOKIA 5310 XPRESS MUSIC MOBILE SOFTWARE WAS UPDATED BUT AFTER THE UPDATING MY MEMORY CARD WAS LOCKED PLEASE SUGGEST ME HOW TO UNLOCK IT
MY MOBILE NO:[protected]
VISHAKAPATNAM.
i lost the display of my nokia 3250 .so i wana know the cost of the display can u message me[protected]
i miss my mobile dtd 28.11.2009. its imei no. [protected]. so please find my mobile
my mobile 5130 xpress music is miss in bhopal dt 28.11.2009 . its imei no . [protected]
i request you please search my mobile. thanks
i request you please search my mobile. thanks
To The Senoir manager (Customer care)
Sub: Replacement of Nokia 5130c -2W. Silver due to malfunction after purchase
IMEI :[protected]
Sir,
I bought a Nokia 5130c from Nokia Priority (LIMTON Pvt Ltd) on 26 10 2009.
(Tax invoice cum challan No: MG00002 date:26.10.2009). In 2 weeks the camera started to malfunction with distortion of images in the viewfinder.I took it to NOKIA Care service centre
(Everest Mobicare, 10, Lenin Sarani, Kolkata 700013) who took away my set suspecting a fault of the camera module, saying that the repair would take 15 days to be repaired.(Job sheet No.[protected]/091126/36 date:26.11.09)
Being an Orthopaedic Surgeon, I feel helpless without a mobile for so many days.
I would request you to either refund the money, or replace the defective set immediately as my profession demands that I be in touch with my patients always.
Thank you
Yours faithfully
Dr. A. Sengupta
Sub: Replacement of Nokia 5130c -2W. Silver due to malfunction after purchase
IMEI :[protected]
Sir,
I bought a Nokia 5130c from Nokia Priority (LIMTON Pvt Ltd) on 26 10 2009.
(Tax invoice cum challan No: MG00002 date:26.10.2009). In 2 weeks the camera started to malfunction with distortion of images in the viewfinder.I took it to NOKIA Care service centre
(Everest Mobicare, 10, Lenin Sarani, Kolkata 700013) who took away my set suspecting a fault of the camera module, saying that the repair would take 15 days to be repaired.(Job sheet No.[protected]/091126/36 date:26.11.09)
Being an Orthopaedic Surgeon, I feel helpless without a mobile for so many days.
I would request you to either refund the money, or replace the defective set immediately as my profession demands that I be in touch with my patients always.
Thank you
Yours faithfully
Dr. A. Sengupta
To,
The Care Manager
Dear Sir,
I undersigned Anil Gunde have bought your Nokia 6700C CHROME handset from
Nokia Priority Dealer Shop at New Digital World A 1, Sai Plaza, Sai Chowk, Pimpri, Pune -18 on 17th Oct, 09.
The handset for very new at that time and I had seen it on your
website and purchased the same.
I had bought the said handset for Rs. 13800/- and i knew i was paying
more for the said handset at Nokia Priority and other handset delears
were giving it at less cost.
I trusted your delear and purchased the handset inspite of high cost.
When I bought the handset the delear said that the pouch which comes
from company is not available I will make it available for you by next
week. On that commitment i purchased the handset and every week I am
visiting the delar and he says that the company is not sending the
pouch yet.
May i know what is the reason of not getting the pouch.
I am sorry for raising such a small issue but I want that pouch and
for the same I thought I should bring it to your notice.
kindly revert me back asap and let me know the reason and when can I
get my pouch.
Thanks in anticipation.
Regards,
Anil Gunde.
The Care Manager
Dear Sir,
I undersigned Anil Gunde have bought your Nokia 6700C CHROME handset from
Nokia Priority Dealer Shop at New Digital World A 1, Sai Plaza, Sai Chowk, Pimpri, Pune -18 on 17th Oct, 09.
The handset for very new at that time and I had seen it on your
website and purchased the same.
I had bought the said handset for Rs. 13800/- and i knew i was paying
more for the said handset at Nokia Priority and other handset delears
were giving it at less cost.
I trusted your delear and purchased the handset inspite of high cost.
When I bought the handset the delear said that the pouch which comes
from company is not available I will make it available for you by next
week. On that commitment i purchased the handset and every week I am
visiting the delar and he says that the company is not sending the
pouch yet.
May i know what is the reason of not getting the pouch.
I am sorry for raising such a small issue but I want that pouch and
for the same I thought I should bring it to your notice.
kindly revert me back asap and let me know the reason and when can I
get my pouch.
Thanks in anticipation.
Regards,
Anil Gunde.
I purchase from the mobile store on 21/02/2009 mobile model no 7210 Supernova Invoice No: TN/01119/00001/0842 VAT no:[protected]-V Dt.31.08.2006.
They are convince to this model for new and advanced on from sony ericson model and cost also very less so i purchase RS.5489.01
but now the Display light only glow but not coming the words and colors. I thing its very small fault the data bus is dust or no conduct such a way naturally they told you go to nokia care their not serviced and i went to nokia service get a token 54 presently 44 their only two person i think each members 10 min. 1hr after five min they call my number. getting my mobile this model spares are not available after 15 day we will call. still i am waiting. one day i will go to consumer then only they changing this like activities.
Note:
"What is different between company model mobile and china model mobile"
at the same month i buy the china mobile with IMEI approved model mobile Rs.1500 still working perfectly even touch screen also.
They are convince to this model for new and advanced on from sony ericson model and cost also very less so i purchase RS.5489.01
but now the Display light only glow but not coming the words and colors. I thing its very small fault the data bus is dust or no conduct such a way naturally they told you go to nokia care their not serviced and i went to nokia service get a token 54 presently 44 their only two person i think each members 10 min. 1hr after five min they call my number. getting my mobile this model spares are not available after 15 day we will call. still i am waiting. one day i will go to consumer then only they changing this like activities.
Note:
"What is different between company model mobile and china model mobile"
at the same month i buy the china mobile with IMEI approved model mobile Rs.1500 still working perfectly even touch screen also.
Dear sir,
I am Dijeesh I have purchased one Nokia 3110c on 6th June 2009 from calicut.
IMEI NO: [protected]
Jobsheet No:[protected]/091130/69
Productcode: 0581437
Model name:3110c
Job Warrenty:Yes
repeatedJob:Yes
Just after two month the handset started giving troubles.Its
1. Music player was not working show in Updating.
2. Phone Switched off when memory card inserted.
3. Phone memory loss.
4. Power selftest failure /Contact Service
I have visited the Nokia Care (Happy Creations calicut) FIVE times & they can’t solve my problem still.They told it has a software complaints.Three times Software Updated and Two times NIMC service .The same complaint repeated in five times.If it is not repaired My handset is still under warranty and it is the rule of service that if it is not repaired within three times then they should replace it. But they are not doing so. Sir please help me it has become a vicious circle for me to go to the service centre and go again and go again please help me.In last Nov 30 handset again complaint the phone switch on show Service Contact and switched off .I went the Nokia Care (Happy Creations calicut), They told that handset couldn't repalace .I request to change my phone immediately... please help me ...
Yours faithfully,
By
dijeesh.m
Ramanattukara (po)
calicut (Dt)
kerala
phno:[protected]
I am Dijeesh I have purchased one Nokia 3110c on 6th June 2009 from calicut.
IMEI NO: [protected]
Jobsheet No:[protected]/091130/69
Productcode: 0581437
Model name:3110c
Job Warrenty:Yes
repeatedJob:Yes
Just after two month the handset started giving troubles.Its
1. Music player was not working show in Updating.
2. Phone Switched off when memory card inserted.
3. Phone memory loss.
4. Power selftest failure /Contact Service
I have visited the Nokia Care (Happy Creations calicut) FIVE times & they can’t solve my problem still.They told it has a software complaints.Three times Software Updated and Two times NIMC service .The same complaint repeated in five times.If it is not repaired My handset is still under warranty and it is the rule of service that if it is not repaired within three times then they should replace it. But they are not doing so. Sir please help me it has become a vicious circle for me to go to the service centre and go again and go again please help me.In last Nov 30 handset again complaint the phone switch on show Service Contact and switched off .I went the Nokia Care (Happy Creations calicut), They told that handset couldn't repalace .I request to change my phone immediately... please help me ...
Yours faithfully,
By
dijeesh.m
Ramanattukara (po)
calicut (Dt)
kerala
phno:[protected]
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