[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

Sir,
I have taken nokia 1662, I have the conection of idea, Haryana and i have set security on pin code. now i have taken a sim connection of vodafone company it takes pin code and ready to use now when i tried to set pin code request on this number it blocke and getting puk code. after giving puk code it takes new pin code and verifying new pin code when i press ok it shows code error. Sir tell me what should i do.plz reply me on my email id.PRDPkaushik.[protected]@gmail.com

To
The Senior Manager (Customer Care)

Sir,

Suject: To block my cell phone immedately.

Sombody has stolen my cell phone on the date of 02-03-10 in the bus.
My Nokia Model No. 2600C
IMIA No.[protected]
Battery No. 0670547

My alternate contact no = [protected]

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For Kohinoor Steel Pvt. Ltd.

Dear Sir/Mam,
I purchased Nokia mobile (Model No N70 M) . IMEI No [protected]

My Handset misplaced by HCL Service center. service center Job no. 11603

Please take immediate action about this service center & HCL. both are not pick my phone. my handset is long pending one & half year pending.

please respond soon.

Regards,

Manoj

Delhi

Recently i.e. in November last week I had purchased Mokia 5800 express music and yesterday suddenly the touch pad was not operating. So I went to MOKIA CARE at Peters road Gopalapuram as I had purchased my mobile at NOKIA PRIORITY opp to Satyam complex.

The security asked what is the model number and gave a token bearing no 297 which was already taken out much before I came. The number which was made 298 given it to next person. I found customer who came fifteen minutes late was entertained, when the security fellow was questioned he started explaining it is lower end version or so.It took half an hour i.e from 17.30 to 17.55 that too when I questioned why the number 297 was not called and 298 was called. Then the counter person said it (297) was pressed but it did not came.

After the mobile was taken up they said it will take an hour at 17.52 and they said either you can wait or can come after some time.The cause was identified as the software needs to be updated which is akin to technical fault as given in AIRLINES. I understand if the software is updated some of the features may not be available but how amobile can stop working?
Similar thing happened with my earlier mobile N72 which was updated within warranty thrice and even made the Blue tooth not operable as it may be cause for frequent failure.
When I reached at 19.20 the SERVICE CENTER was closed. There is no message nor it was communicated that they will close at 19 hours.I WAS SURPRISED THE SHOW ROOM IS OPEN BUT THE SERVICE CENTER IS CLOSED.NORMALLY SERVICE CENTER NEED TO BE OPEN AND SHOW ROOM MAY BE CLOSED EARLIER.

GENERALLY SERVICE ATTITUDE IS LACKING, AND IT IS LIKE THE PRODUCTS ARE SERVICED BY INEXPERIENCED TECHNICIANS

Nokia [censored]in sucks big time..There was a time when it use to produce some good mobile phones but now, they have failed to do so..They even cheat people with second hand mobile phones sealed in a box..Totally disgusting...Yikesssss..

samsang care ,hisar (haryana) — not giving my mobile handset still one month

respected sir,
its about one and half month passed , i submitted (against the date feb 05,2010 )my mobile handset(samsang corby pro),to samsang care, hisar(haryana)due to some technical problem but the problem is now that they not giving me my handset or any satisfactory answer for not to return. when i make a call they didn't receive my call or disconnct it.

i bought Nokia N 97 mini in dec, 2009. today at around 1 pm my phone suddenly got switch off. i was trying to switch on that phone but all were vain. i went to nokia priority to check in lajpat nagar. they said go to nokia care for the same. i went nokia care lajpat nagar. they said my phone got hang and not opening so they will format my phone. i asked the valid reason but they were not able to give.all data will go and i dont have any back up . without giving me reason they just said tht they will format the phone.i got ready somehow because i wasnt have any other option. they ask me to wait for 15 min. after thtat they said it will take 45 min. i said ok. afterthat they said they will not able to give me my phone today. will take 1 one day time. they took my device and i dont know wht had happen in my mobile.if we are buying such expensive phones and facing these kind of problems thn no use of buying expensive phones. sorry to say but i lost my trust on nokia today and i m very badly hurt with this kind of atitute.my num is [protected]

Sir, I am NOKIA customer, since last two years I am using NOKIA1650 model.Up to last week my handset was good & I was using BSNL network, but in last week I have replaced it with TATADOCOMO, after three days handset was not working, then I went to nokia care they told that software is cyrrepted, they formated mobile, now it is working but they told me that the problem might be due to TATA DOCOMO simcard.My question is that is it true? If true then why it is so? What I have to do?
Mean while made contact to TATA DOCOMO care, they told that this card only support dual band mobile& not single band & your mobile is so, and problem is created. Is it true?
My problem is that what I have to do in this situation?
I hope NOKIA care will definitely solve this problem, THANK YOU SO MUCH.

hi
2 month before MY BROTHER GIFTED ME Nokia BH216 BLUETOOTH HEADSET but now Its not working
its totaly hanged. N NOT CONNECT TO ANY SET
i am unable to operate it.
PLZ SUGGEST ME WHAT CAN I DO????

mera nokia3110c gum ho gaya.wo muze nokia care se pata chal sakta hai kya? apne mob. ko kya security di hai .main apna mob.apki help se dund sakta kya ? plz meri help kijiye. thanks

Dear srr,
i have Nokia 2700 classic model.today by mistake live tool option has activeted and due to this my account has been debited with 30/-.so please tell me the procedure or deactivated this facility. my contact no. is [protected], [protected].so plz solve my problem. thanking you.
Regards
Annapurna Singh
Banda(U.P.)

I lost my mobile on 13 March 2010.
Phone model: Nokia 3110c
Make: Nokia
Last used No.: [protected]
E-mail for communication: [protected]@yahoo.co.in
contact num: [protected]
Missed date: 13.03.2010
IMEI No.: [protected]

Could you please help me to recover my mobile .

Thanks in advacne,

SUJAY DEBNATH

jobsheet no [protected]|11 date 09march 2010 i have purchased Nokia Mobile 6085 three years ago. It started malfunctioning 7th march 10 onwards. I went to City Tel Services, Moulali Kolkata:14.
It was on 15th March 2010 I was informed by Nokia Care Personnel that it was not repairable.
WHAT THE HELL IS THIS!!!
Nokia was my Brand, but I have changed my mind and also will tell all my relatives not to purchase Nokia Cell Phones. I am waiting for a reply from Nokia India at the earliest.

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 5130 xpress music imei no. [protected]

i am khalid from jammu & kashmir, i purchased a new nokia 5130 xpress music about 9 months back, but after two months it's software got crashed, as it was in warranty i got it repaired from nokia care lalchok srinagar, but after about 15 days it's software again crashed, all its applications corrupted, this process continued for 9 times, then i moved to another nokia care at karan nagar, srinagar.they repaired it 4 times, bt again i am having the same problem, and it has been sent twice outside the state for repairing, but it, s software again corrupted, that means in 9 months you repaired it 13 times and the problem remains as it was, i have suffered huge bussiness losses for which i hold your nokia responsible.now i am giving you the last chance as i have left my phone at nokia care, karan nagar, srinagar for repairing.
Now it'z my request to you, kindly replace my phone with new one, otherwise be ready for the legal action.
thank you

Nokia Mobile Handset 3120-c — New phone is not being replaced even on manufacturing defact

This is regarding the mobile handset I have purchased on 20 Sept 2009 from Reliance Digital Retail Ltd.. The hand set have started giving trouble right after I have started using it. There was some “SIM not registered problem” was coming from beginning. Then I have submitted the phone on one of the Nokia Care center on 24 Feb 2010 under job sheet number[protected]/100224/59. In first attempt, Nokia care have investigated & repaired the phone but they could not resolve the problem. I was told by Nokia representative that the phone will be sent to company’s workshop and they have given me one week time.

When I have reached to after one week, Nokia representative have handed over me another handset in place of my original handset. The handset was full of scratches on the screen & the body and it was a used phone. Even I have to compromise with the colour of the phone which was originally white but was being replaced by with black handset. They have told me that the phone was not repairable that’s why they have given me another handset.

I have also contacted to Nokia customer care and registered a complaint with number 1-[protected] but they have not replied satisfactory.
I have still not collected the phone from Nokia Care center.

I have spent Rs. 7047/- for my Nokia 3120-c phone. Even it has given trouble whenever I require it to uses. I was not contactable many times which have given me and my family mental trauma. I was also in mental trauma after they have refused to provide me the new phone even the original phone has manufacturing defect.

Even I have to purchase another phone as per immediate need due to nokia handset defect.

To
The Senior Manager (Customer Care)

Sir,

Re:- Replacement of Nokia 3110c Batch no. [protected]

I am shocked to bring to your knowledge that i have recently purchased the above-noted set which is infested with certain technical problems. its 10 months i have purchased this handset. and till now it had been repaired 4 atleast six times. the phone automatically get switched off and then faces restart problem. every time i visit Customer care they simply say "Mam its software problem and we will update this software" after updating the software it works hardly for 1 month some times a week only. this phone is not supporting any multimedia functions of it properly. and every time when i use these functions it dsnt work longer.The phone also hangs. Since i have purchased the phone at a very dear price, i expect full value for my money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that my faith in Nokia remains undaunted.

In anticipation of your prompt response,

Thanking you,
Rachana Dubey
email- [protected]@rediffmail.com

Dear Sir,
I am Mrigank Shekhar. I have bought NOKIA 5130 xpressmusic c-2 on 17/06/09.In Feb it had some problem in playing music. I got it repaired at the NOKIA care centre NN Mall, New Delhi on 23rd Feb. 2010.They gave me a manual job sheet no.253. Again in the month of march2010 the same problem occured and it is persisting, also it gets hang very frequently and I am unable to use it. The first thing is that it is in the warranty period and hence it must be repaired. But I want to know that will it be my regular duty to visit NOKIA care regularly to get it repaired? If the problem persists after 17/06/2010 then I will have to take care of it. Is it my responsibility and duty to visit NOKIA care. It means that I have purchased a problem. It means that I have done wrong opting for NOKIA. I am completely exhausted and frustrated with the answers from the people sitting in the customer care of Nokia. Is there anybody to hear my complaints or not. May I expect that I will not have to suffer? If I will have to suffer then kindly intimate me that I have opted for NOKIA and as a punishment I will have to suffer all thde time. Is it good to tackle your consumers in such a way that he suffers all the time. If you can provide any permanent solution then contact me on the mobile no. [protected]. My request is that please try to intimate my problem to some authentic and responsible person so that I may get any authentic and reasonable answer.

Thanking you

Yours truly
Mrigank Shekhar

my balance has been cut many times

DEAR SIR
I LOST MY NOKIA XPRESS PHONE . THEN I WANT TO BLOCK MY LOST PHONE, HOW, PLEASE TELL ME.

THANKS

REGARDS
CUSTOMER
NARAYANA

Sir,
I forget my phone's lock number, how i get it or changed to a new lock code.