[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

dear sir,
2 days before i purchased nokia x6 and i am not received any single phone pouch.also same day i purchased one vodafone mobile worth rs 950/- they give a travelling bag9reebok mrp rs 599/-)i am shamefull about your nokia services and sales.your company cheating cuctomers like this.ok i will not say anything about this otherwise i will cross my limits
rgds
a.k.ratheesh
[protected]@yahoo.in
[protected]

i live in pune (aundh). the nokia care centre there in aundh didnt gave a proper service. our mobile were given to them at the last day of the warranty they didnt take it at the first time . but after that they took the mobile but didnt repaire it after 5 days also.now they returned back me the mobile saying it will b repaires in the factory only at the cost of Rs2800.how come they r carging me so much when my mobile is in warranty period? i am very disappointed with there service.i got the horrible service in nokia care, Aundh, Pune. those people r very mean

To,
The Manager,
Nokia Customer Care,
India.
Dear sir,
I bought a brand new Nokia 6700c (steel case) on 15th March, 2010. After a week, the unit started showing problems like auto restart, doesn't switch on, auto shut off.
So, I deposited the unit to Nokia care.
Since then I deposited the unit for third time today. I have used merely the unit for not over 15 days.
I request you to look into this matter carefully. My job sheet No.[protected]/100702/71 dated 02/Jul/2010.

Thanking you,

Your's faithfully,

Pankaj Pasad.

Dear Sir,

I Had Purchased My Mobile Nokia 3110C the same we had lost in last week IMI No [protected]

HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchase new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service, the FM and loudspeaker of this phone do not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.



I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.



since the then time the mobile set is FM problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.



I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.







from

HERRY GULATI

[protected]

Pls file (Customers) our complaints and follow up properly how many times i sent u mail that my nokia 7310 model mobile panel upper portion that is pink portion coming out will u replace me that panel or i want to exchange my mobile because 1yr before only i bought it. you should reply through mail or contact us. I want to reply from ur side. very disagree with ur service & product.

my nokia 270c cell phone is not getting on. after the software updating . the updating was not completed before that my phone was switched off. iam so afraid . can u tell me a solution for this.

Dear Sir/Mam,
I am using N95 & few days back it was showing code error so for that particular problem, I went to your nokia care centre(Gupta associates), which is in sector 4, Vaishali, Ghaziabad(U.P) & for the same problem they have charged Rs 350 but after service my problems had increase like key pad is not working, settings has been changed, & moreover they are unable to solve that problems. So Sir/Mam kindly help me out as soon as possible & i am waiting for your favourable response otherwise i'll go for mentally harassment case against you.
Himanshu Rawat

I have purchased the Nokia 5800 set which is infested with certain technical problems. The Memory Card datas are vanishing automatically. Then after removing and reputting it, the datas come back. The phone also hangs. Since I have purchased the phone at a very dear price, I expect full value for our money and ask you to replace the set at the earliest. Also ensure that such problems do not creep up in future and that our faith in Nokia remains undaunted.

In anticipation of your prompt response,
model no.5800
IMEI no.:[protected]

own a Nokia 5130 mobile phone.I notice a hell a lot of probs in my phone after 9 months of purchasing it.. there is a very poor customer service. i therfore request the concerned people to lookin through the matter.

I m not satisfied with the service of customer care service...
having lots of problem in my phone since last 3 month ...
i have purchased it 11 months ago...

NOKIA CARE
SUB: POOR RESPONSE OF NOKIA CARE CENTRE IN NOIDA SEC 02.

Sr. No. JOB SHEET NO. DATE RESULT WITH THE INSTRUCTION OF ENGINEER I USED THE MOBILE WITHOUT MEMORY CARD.
1 RECORD NOT AVAIL. ONE DAY RUN
2 RECORD NOT AVAIL. TWO DAYS RUN
3 100424/105 [protected] TWO DAYS RUN
4 100515/97 9/5/2010 ONE DAY RUN
5 100527/93 [protected] FIVE DAY RUN
6 387 ( MANUAL COPY[protected] 20 DAY RUN

RAJINDER ARORA

AS PER THE GIVEN MATRIX, I WENT THERE THOUGH THE DISTANCE IS 9 KM FROM MY RESIDANCE
TIME TO TIME, AS THEY CALLED ME, YOUR SET HAS BEEN OK.BUT THE SET GOT HANGE AFTER TWO DAYS HARDLY,
STILL GOT SAME FAULT.
THE SAME PROCEDURE LAST FOR THREE MONTHS. DURING THIS THE WARRENTY GOT OVER.
NOW MISS NEHA WHO IS INCHARGE OF THIS CENTRE IS GIVING NO PROPER RESPONSE AND THER IS NO SOLUTION OF THIS PROBLEM
TO HER. AS SHE USED THE SET FOR 1 DAY ON MY REQUEST TO KEEP IT FOR 15 DAYS BUT SHE THE GOT THE SAME FAULT WITH IN ONE HOUR
NOW SHE CALLED ME FOR TAKING MY SET AS REPAIRED AGAIN LIKE BEFORE LIKE AN IRRESPONSIBLE PERSON. SO YOU ARE REQUESTED TO TAKE AN ACTION
AND PROVIDE ME MY SET 6300 WHETHER REPLACE IT OR TO BE QUITE OK SO THAT NO CHANCE TO GET COMLAINE YOU MEANS NOKIA AGAIN.

Dear Sir,
Requested to you that i have purchased nokia mobia model no 2700 classic emei no [protected] from prakash electronics Saharanpur on dated 13/06/2010.
after 25 days this mobile not working due to on/of problem, when i go to same shop for this, no responce given by him, and i go there 10 times but they are not giving me any responce and also abuse me.
shopkeeper said to me n all of this type customer that your mobile dip in water sothat no warranty will be applicable.
please do the needful action at earliest position.
requested to you that what i do now.
Shoaib Ansari
Saharanpur
[protected]

Dear sir
I gave my Nokia 6610 for repair in your service center ( Music planet, SCF 71-72 Basement sector 15, Sector 15, Market, Faridabed, Haryana ) ON 02.07.10
Since then my worst dream started, They are neither repairing my phone nor giving it back to me . I have gone to this center thrice, waited hours in long line but their response was worst possible . I contacted a senior person ( Mr sharma, [protected] )but of no use . Like others he too is not picking my phone . My job sheet no is[protected]/100702/67 . I have registered a complaint in your care center, complaint no is : 1-[protected] .

Do not punish me for buying a Nokia phone . I am sorry . I won't buy it again & won't step into your service center again . Please give me my phone back ( wheather repaired or not )

Regards
Rajneesh sharma

To
The Senior Manager (Customer Care)

Sir,

Re:- Unsatisfactorily service of NET DOT SOLUTION NOKIA CARE

I have given mobile phone for repair Job sheet no[protected]/100717/66 whose details is as following...
product code-0591480
model no-5130c-2
ESN/IMEI Number-[protected]
that time only key was not working ...
After respond he told that internal part has been broken that is exactly wrong...
It must be occcure that during the repairing he broke the part
My waranty is also available whose refrence no is-APAINY[protected]..


So Please rsolve my problem ...


For that i'll obliged you..


Rajnish Kumar
[protected]

In anticipation of your prompt response,

Thanking you,

Yours faithfully,

For Kohinoor Steel Pvt. Ltd.

Senoir Management,
Customer Care Nokia,
India.

Dear Sir,

Sub: Complain against your service against Model NO. 6303i
This isto inform you that, I came down to your customer care at Central Avenue, Girish Park on 4th instance, with a comolaint that unable to send any Messeges and I had told that software for this has to be downloaded and the same was done on my 5th visit, however even after the down loading the samethat again started getting problem from next days not in a position to send any SMS my mobile phone model MY NOKIA IMEI NO. : [protected]
PURCHASE DATE : 14th May, 2010
i have become fade up off going to nokia care from last two months and the people over there just wasted my time now i am thiking to go to the consumer forum for suitable and needful action which could find deemfit.
Regards.
S.Biswas
[protected]@yahoo.co.in

I Prabhat Singh purchased Nokia E-72 in tjhe month of january 2010 from Hot Spot Sonipat.It has not worked properly.I repaired it so many times from Nokia Care Sonipat but not worked good. You changed it new three times. All times it has one different problem.Please solve my problems positively.

purchase a nokia set c-5 dt-24.7.2010 from vaishno electronics (p)ltd. karol bagh delhi-110005, invoice no-3285, imei no-[protected].
nokia set swich off automatically, go to nokia care at shalimar bagh delhi-110088, update software two time in a week, but cell off again.

Irequested you to replace my set immediatly, now my set at nokia care at shalimar bagh jog sheet no[protected]/100805/8 dt-5.8.2010 & informed me at my cell no-[protected]

To
The Nokia care manger,
Nokia,

Sir,
I know you give to these mails, you have monopolised the market and hence least bother. Your service units are simply cheating public. I have 6500s purchased feb 2009. My sliding strip was damaged which I was told, would cost 1300 bucks (letmetell you your spare parts are too expensive, when you you are selling your mobile at 1390, a strip is costing 1300 it is pity), when gave it for service, they told it will cost me 2250/- as the display is gone (you will get a wondeful china mobile with all the features). I was irritated and got the mobile back. When I told the complaint to a local repair shop he said, that a strip would cost me 650/- ofcourse may be a duplicate one. I gave mobile for servicing, he charged me 700/- including service.
This is from Udupi
I am Saleemulla Khan
Sr. lecturer, MCOPS Manipal

Dear sir i want know Nokia INT'L Mobile Draw in UK . What is this because my no was selected at Nokia Reward 2010. This is fact or what please reply me ungent.

A. Gajapathi
[protected]