[Resolved]  Nokia Customer Care Of India — Fade up with the customer care

To,

Senoir Management Customer Care Nokia,
India

Dear Sir,

I had submitted my mobile phone model Nokia N5610 1d expressMusic Edition for service in warranty to Care point Care point kolkata at everest mobicare, chandni chowk.from there i got another mobile that is swapped set in that set too i have started getting problem two days after receiving that swapped set.i have become fade up off going to nokia care from last 5 months.and in lieu of that i got nothing except false promises.on april 19 2009 my warranty will be finished and from last 5 month my set was lying there in the nokia care and the people over there just wasted my time and money.now i will go to the court and media if my set was not exchanged with in this month january 2009.
I am really frustrated to hear lame excuses and so long time to clear one small problem from a company which claims to be number one in Mobile phones. but sorry to say that the service which you provide to the customers is really pathetic...What im planning to do is to go to the media and consumer court to get back the due amount

regards,
Unfornatunaly a Nokia Customer,
nivedita biswas
[protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
 
1995 Comments

Comments

Sir,
I bought NOKIA 7020 on 17th June 2010 from EPM traders Angamaly Kerala. The handset is used by my wife and not at all rough use. But now its color is fading and it looks like 2-3 years old phone. I contacted the dealer and he gave me the No of your service center at Cochin. When I contacted them the reply was not at all satisfactory. Please look in to this matter seriously and do the needful at the very earliest.
I hope the best from your side . Please let me know.
Dr Shaji Varghese Kerala
drshaji.[protected]@gmail.com
Menu, call pick and digit 1, stopped working, I suppose. Then sometimes the handset starts working erratically. If I am right, then its a common problem with Nokia E series phones. This is what happened with my E 51, and this is what happened with my friend's E 71.
its shocking that 7210 supernova can be in the nokia care for 1 month for repairing...though the cell was taken 2 months before!!!
Hi,

Am Devi from madurai, am using Nokia 2330 classic i using this model past one year my complant is past one week when i make a call to some one i did't here ringing sound and if they attend my call mean i did't recive there voice... what can i do?
Hi,

am Rathna from madurai am using Nokia 2330 classic model past one week i did't here ringing sound when i make a call and when i recive a call but if i use headphone/ loadspeker i recive a voice what can i do., ...

Thank U
Dear team,
i bought my n97mini in the month of aug.the applications were not opening properly and the system was very slow.so i took the same at nokia care and they formate my system.after that when i try to open the application map it is not opening.i call up the csmr care and they said to visit the nokia care.today i visit nokia care and they said it is find.they donnt bother to check the sys only.they ask me to call customer care.
My q is why customer care is diverting me to nokia care and why nokia care is diverting me to csmr care.
When i said i want to me the manager they said the engg is out of station and will b back in 3 days. My q is is do u have 1 engg only in nokia care centre...
After waiting for about 15 mins the application ur people say it is working. Actually it was not woking.i said where r d road map and other details he said this is the new version. I am not a fool. Is this the way to lie to a csmr.
I will take this matter very seriouly.
Revert me immediatly with a solution.


Regards,
bimal
[protected]@gmail.com
I have purchased nokia x2 from ganpati telecom, raj plaza dehradun on 4-10-10, IMEI- [protected] HAS NOT BEEN REGISTERED TILL DATE AND OVI VOUCHER HAS NOT BEEN SENT TO MY E MAIL BY THE SHOP KEEPER.
Sir,
i have bought Nokia 5130 Express music on 9th month of 2009. i had problem in operating the mobile . When the mobile is switched on it displays CONTACT SERVICE after that it gets switched off. But my mobile warranty period got over, i gave mobile for the service to the Nokia care center in Ambattur. [Bhandari's Nokia care, No.375, T.I.Cycles Road, Varadharajapuram, Ambattur, Chennai - 600 0053.] They collected a sum of rupees 565/- for a warranty period of 1 year and they also collected rupees 900/- for servicing my mobile but they did not give any bills for the amount they
received from us. now tell us on what basis they are receiving money from us? did u extent the warranty period for the mobiles?
No use to complaint, no response is coming ...
Any body luckily got response?
Somany fools written stories...
nobody got response.
Some body stolen my phone in bus.my phone model is 2690 and iemi no [protected] my mail [protected]@yahoo.co.in
Dear sir,

I am somkant chaudhari. i am using the nokia 6303 classic phoon. i purchasing the phoon date feb -2010. but after 6 months is very big problem started. black line on display. & valume is very low. my phoon already sumit to nokia care cater service in vapi. summiting date is 01 oct 2010. total 20 days is completed but handset not received. summited service care address:- TANGENT. shop no: 112-113, sayeed complex silvassa road. opp .DCB bank vapi - 396195. i tray to handle status but not any response in nokiacare service in vapi. please sir what status??
I certainly hope for some help here...
i am waiting for ur replay

summiting details is as below.
1) job sheet no:[protected]/101001/28
MODEL NO:- 6303 CLASSIC.
WARRANTY REF.NO: APAINY[protected].


regard
somkant chaudhari
e-mail:- [protected]@rediffmail.com
[protected]
I gave service my New Phone in warranty (APAINY[protected] period at nokia care Job sheet number[protected]/101006/30 dt 06/Oct/2010 Still the phone not ready. when ask customer care it ready by next week, iam wait for 20 days. in future never buy or give service in nokia. Bad Service Center
Kind Attention

Nokia Customer care

Dear sir,
I Ajay Malviya working as a manager Sales at Mahindra Dealership in Allahabad, from last one and half year I was Using a HTC P 3400 windows mobile, but while I made a decision to change it I decided to go for the world’s best renowned company Nokia product I read all the feedbacks reviews etc. for choosing the set which fits for my needs and come in my budget. I found the Nokia E71 which was fulfilling all of my needs and also suits to my budget. So finally I bought a Nokia E71 containing IMEI number [protected] on 5th of August’2010. But I was unaware that I am buying the problems in the terms of this set. From day 2 it starts hanging. While I tried to dial 2 numbers it hanged, I reported to the retailer he suggested me to upgrade the software through PC suite. I did the same but it didn’t worked when I returned back to the retailer he said that this is the common concern with this model. Then I tried to compromise on it, because I didn’t had any option. On 6th of october’2010 I was speaking to one of my colleague and that call stretched to around 45 minutes but at last he compelled that he is not hearing me, I at once dialed 2 – 3 other numbers to checkout that is it a network problem or else and finally I found that the microphone of my handset is not working at all. I reported to local nokia care centre on 8th of october’2010 for the solution they treated me very well and they told that they need to send it to Delhi for repair job because they don’t have the facility to do the same at local level. I was helpless so I did as they told me after 13 days on 21st of October I got a call that my set is ready and I can collect it from nokia care centre. I rushed to the nokia care and collected my set I asked the delivery person to check the same but he said that he don’t have the battery and he assured that nokia believes in first time right approach and seeing the nokia image which I had in mind forced me to get the set back without checking . but when I returned back to my home I found that I really need to speak loudly to talk with someone. I was really shocked I found several scratches on the navigation key of my set. The Nokia claim of first time right was seeming failure, and I again I have to send back my mobile to the nokia care and wait for another 15 days to get my set back. While purchasing I got a three month free GPS navigation key. But I t seems that one month will be waste due to repair time and I have to undergo through mental stress also. I wish to have a prompt reply from nokia care or else I will bound to go to the consumer forum.
Thanks & regards
Ajay Malviya
Manager Sales
United Automobiles
Allahabad
[protected]
sir
i am using nokia N-73 hand set the problem in no network found in my hand set. i was send this cell to nokia gallary in Andheri (west) but it is not repeard. what action i can take. please give me coments.my email id is [protected]@yahoo.co.in.
I have purchesed a Nokia Moblie (Model 1280, IME Number [protected], Bill No 985 ) on 20.09.10 at Amman Watch gift Centre, Nandhi koil Street, Trichy, The Day 25th the phone completely off. I met and compliant to amman watch centre, THEY TOLD GO TO TELEPORT NOKIA SERVICE CENTRE AT CONTONEMENT TRICHY, they collected the mobile and they asked to come after 3 days, On the date of 1st Oct i went to teleport, They directed to amman watch centre along with same mobile with the same condition. I went to Amman shop and I gave the mobile. STILL NOT YET RECEIVED ANY RESPONCE FROM THERE. AGAIN I ASKED ABOUT MY PHONE TO AMMAN SHOP THEY TOLD THAT, NOKIA DISTRIBUTOR NOT RESPONDING SO, WHAT CAN I DO, LIKE THIS ONLY THEY ARE TOLD ME.SO I WANT TO KNOW THE STATUS OF MY MOBILE, IF YOU ARE NOT RESPONDING I WILL TAKE FURTHER ACTION.
Athma Hospital
12.B 10th Cross, Thillai Nagar,
Tiruchirappalli, Tamil Nadu.
Cell:[protected]
MOBILE LOST
Sir,
i am Mamatha c
i have lost my mobile handset Nokia1112. how to block it or trace it, model no.Nokia 1112,
colour :d blue
imei no.[protected]
Kindly help me to get back my mobile.
Hai im gajanthan here from trichy. i got nokiya 6500s from u.k on april this year. but i lost my warranty card. on 15 of this month i got hanging problem in that mobile..so i gave mobile nokiya care near my house in conntonment office. they told me first to change strip. after two hours they told me to change i.c.
after two days they gave me hanging problem mobile only..
i dont know where i to contact.. i[censored] can help me. [protected] this is my mble number contact me [protected].
DEAR SIR
I purchased a E63 Nokia Mobile from M/S NOKIA PRIORITY DEALER, 366, SAHEED NAGAR, Bhubaneswar on 06 .07.2010 (Invoice No 4698 amount Rs.9, 300/=) CE0431.EMI no. [protected]
The set was going off frequently and i placed my complain to your NOKIA CARE centre, of the above address on 5.8.10 and again on 22.8.10 and for the third time on 29.9.10.
The above complain could not be rectified, though the set was sent to the company. Again this set is giving same problem after its delivery from the care centre.Within 3 months of purchase if the customer's complain is not properly attended, what can we do???
So i request you to change my set and provide a new one without delay.If delay occurs I shall knock the doors of the consumer court along with fine for mental harassment caused to me by this mobile set sold by you to me.A response to this mail is requested if you want to redress my grievance, or else i shall bound to take it that my complain didnot attract your attention which will compell me to go to the Consumer court and to news paper against your deal
Dr.Umesh Chandra Kar
email: [protected]@yahoo.co.in
Mob.No. [protected]
I bought a Nokia 5130 one year before. but just after 3 or 4 months after buying, the battery back up became very short. i thought its the problem of battery and changed it. but then i understood that its not the problem of battery and is actually the problem of the phone. now even with 2 batteries i am not able to use the phone upto 12 hours even if i am not having much calls or messages. Even if the phone is kept idle the the battery wil drain with in 12 hours. very bad performance. i have given it to nokia care but still its behaving like that only. really horrible performance by Nokia.

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