[Resolved]  Nokia N72 — Replacement mobile

Dear Sir,

i am not expected from nokia company this type of support

Thanking You,

Kiran Gorale


On 6/7/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
wrote:
>
> Dear Mr. Gorale,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the service provision of Nokia N72. We
> sincerely regret the inconvenience caused due to the service provision of
> the phone. You may kindly note that all Nokia phones come with a 12 month
> warranty from the original date of purchase. Our warranty guidelines state
> that any repairs or servicing would be covered under warranty provided our
> qualified Nokia technicians do not find any physical or liquid damage(s) on
> the phone. We would like to advise you that the warranty is void in the
> event that the technicians find that your phone has been subject to any of
> these damages.
>
> Should the technician find the phone to be repairable, a repair quotation
> would be provided. If the customer chooses to have the phone repaired, the
> customer would need to bear the cost of the service charge as well as the
> repair charges of the phone. In certain instances, the phone may be
> irreparable and the customer would be advised of this. Unfortunately, once
> the phone has been assessed to contain any liquid ingression by the Nokia
> Care Centre, we would not be able to guarantee the issue will not reoccur as
> the phone would be assessed as being “beyond economical repair”.
>
> We would not be able to verify how liquid came into contact with the
> motherboard to cause the corrosion in question. However, once liquid
> ingression has been found on the phone, the warranty is automatically void
>
> Nokia stands by our Nokia Care Centre report and our limited warranty
> clause, which can be found in your user manual: clause 9 (A), which explains
> that liquid ingression is not covered by the warranty.
>
> We request you to contact the Nokia Care Centre for further clarifications
> on the service assessment made on your handset.
>
> We hope this clarifies and regret the inconvenience caused.
>
> For further enquiries, please feel free to contact our Technical Support
> Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a
> week. For online support, visit "Have a question? Ask Nokia" at
> www.nokia.co.in/asknokia
>
> Do you know you can now update your phone software at your own convenience?
> Visit www.nokia.co.in/support to check if your phone model is supported
> and download the "Nokia Software Updater". You can also go online to find
> user guides, troubleshooting support and other services to help you use your
> Nokia product.
>
> To ensure proper handling, please continue to use the current subject line.
>
> Please help us improve our services by clicking on the following link:
>
> http://digiumenterprise.com/answer/?inv=10263144&chk=8UYYNH9K
>
> Kind regards,
>
> Nancy. J
> Nokia Care
>
> Disclaimer:
>
> This mail and its contents are only disclosed to the recipient to whom this
> document is addressed and is pursuant to a relationship of confidentiality.
> This document constitutes confidential information and contains proprietary
> information belonging to Nokia. The confidential information is to be used
> by the recipient only for the purpose for which this document is supplied.
> The recipient must obtain Nokia written consent before the recipient or any
> other person acting on its behalf, communicates any information on the
> contents or subject matter of this document or part thereof to any third
> party. The third party to whom the communication is made includes an
> individual, firm or company or an employee or employees of such a firm or
> company.
>
> The recipient, by its receipt of this document, acknowledges that this
> document is confidential information and contains proprietary information
> belonging to Nokia and further acknowledges its obligation to comply with
> the provisions of this notice.
>
> [THREAD ID:1-2SD03ZF]
>
> -----Original Message-----
>
> From: kiran.[protected]@gmail.com
> Sent: 06/06/2009 03:54:21 PM
> To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
> Subject: Re: Nokia - Kiran Gorale - N72 Phone Functionality
>
> Dear Sir,
>
>
> As you suggested I went to the Nokia Care Center and showed your letter to
> them. On this account they gave me the copy of the Service Job Sheet of my
> Mobile Phone N72 (FCC ID is QFXRM-180) which I am attaching to this letter
> for your reference. Here they have specified that there is “liquid
> damage”.
> But I don’t understand from where the ‘liquid damage’ was done as no such
> incident happened with my Mobile Phone N72 (FCC ID is QFXRM-180) that there
> would be a ‘liquid damage’. It just showed me the message “Sim Card not
> Valid” when I tried to Switch On my Mobile Phone N72 (FCC ID is QFXRM-180).
>
>
> As my Mobile Phone is only working in ‘Offline Mode’ and I cannot use it
> for
> Communication and so I cannot bare the loss of my Mobile Phone N72 (FCC ID
> is QFXRM-180) which is still in warranty and also N72 is a costly Mobile
> Phone which I cannot bare to lose even when that was not my fault in the
> Malfunctioning of the Mobile Phone N72 (FCC ID is QFXRM-180). So I want the
> replacement for my Mobile Phone N72 (FCC ID is QFXRM-180).
>
> I hope you are giving me the replacement for my Mobile Phone N72 (FCC ID is
> QFXRM-180). I would be really thankful to you if you do so.
>
> My e-mail ID is kiran.[protected]@gmail.com
>
> Kiran Gorale
>
> Cell No.:[protected]
>
>
>
> On 6/3/09, contactcentre.[protected]@nokia.com <contactcentre.[protected]@nokia.com>
> wrote:
> >
> > Dear Mr. Gorale,
> >
> > Thank you for emailing Nokia Care.
> >
> > This e-mail is in reference to the functionality of your Nokia N72. We
> > regret the inconvenience caused. We request you to call our care line
> from
> > the Nokia Care Centre (where your handset was submitted previously) in
> order
> > for us to coordinate with the technicians.
> >
> > In order to call our Nokia Care Line we suggest you to kindly prefix the
> > STD code of the city from which you are calling to 30303838, if you are
> > dialing from your mobile phone. If you are dialing from a landline
> number,
> > you may directly dial the number. Please note, local call charges would
> > apply.
> >
> > For further enquiries, please feel free to contact our Technical Support
> > Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days
> a
> > week. For online support, visit "Have a question? Ask Nokia" at
> > www.nokia.co.in/asknokia
> >
> > Do you know you can now update your phone software at your own
> convenience?
> > Visit www.nokia.co.in/support to check if your phone model is supported
> > and download the "Nokia Software Updater". You can also go online to find
> > user guides, troubleshooting support and other services to help you use
> your
> > Nokia product.
> >
> > To ensure proper handling, please continue to use the current subject
> line.
> >
> > Please help us improve our services by clicking on the following link:
> >
> > http://digiumenterprise.com/answer/?inv=10263148&chk=ZCZB4KV9
> >
> >
> > Kind regards,
> >
> > Prashanth MM
> > Nokia Care
> >
> > Disclaimer:
> >
> > This mail and its contents are only disclosed to the recipient to whom
> this
> > document is addressed and is pursuant to a relationship of
> confidentiality.
> > This document constitutes confidential information and contains
> proprietary
> > information belonging to Nokia. The confidential information is to be
> used
> > by the recipient only for the purpose for which this document is
> supplied.
> > The recipient must obtain Nokia written consent before the recipient or
> any
> > other person acting on its behalf, communicates any information on the
> > contents or subject matter of this document or part thereof to any third
> > party. The third party to whom the communication is made includes an
> > individual, firm or company or an employee or employees of such a firm or
> > company.
> >
> > The recipient, by its receipt of this document, acknowledges that this
> > document is confidential information and contains proprietary information
> > belonging to Nokia and further acknowledges its obligation to comply with
> > the provisions of this notice.
> >
> >
> > [THREAD ID:1-2SD03ZF]
> >
> >
> >
> > -----Original Message-----
> >
> > From: kiran.[protected]@gmail.com
> > Sent: 01/06/2009 08:25:11 PM
> > To: contactcentre.[protected]@nokia.com
> > Subject: WebForm Automated Email
> >
> > [Email address:kiran.[protected]@gmail.com <address%3Akiran.[protected]@gmail.com><
> address%3Akiran.[protected]@gmail.com <address%253Akiran.[protected]@gmail.com>>]
> > [Salutations:Mr.]
> > [First name:Kiran]
> > [Last name:Gorale]
> > [Country:INDIA]
> > [Language:English]
> > [Gender:M]
> > [Contact topic:My Nokia]
> > [Contact subtopic:]
> > [Message:I have a problem with my mobile phone Nokia N72 whose FCC ID is
> > QFXRM-180. I have purchased it from Mobile Store located in Thakkar Mall
> > Borivali-west on 2nd September’ 08. I went to Mobile Store they suggested
> me
> > to go to the Nokia Care Center. Then I went to Nokia Priority Shop
> situated
> > near Jambli Galli, Borivali – west. They again told me to go to the Nokia
> > Care Center located near Platform number 8, Borivali Station, Borivali –
> > west. So I went there to show it to Nokia Care Center. The problem with
> my
> > mobile is it doesn’t start and tells me the message that “Sim Card not
> > Valid”. After showing it to them they kept it with them for 3 to 4 days.
> I
> > contacted them every day to ask about my mobile phone. But they told me
> that
> > it will still take time. Then when I went to the Nokia Care Center they
> told
> > me that the Mother Board of the mobile is damaged. But the mobile is
> > starting in the Offline Mode (When you don’t insert the Sim Card Nokia
> N72
> > (FCC ID is QFXRM-180) works in Offline Mode). I asked to the Nokia Care
> > Center that is there any Hardware Changes I can make to the mobile as it
> is
> > still in the Warranty but they just tell me that it cannot be made.
> > So I went to another Nokia Care Center which is Located in Kastur Park,
> > Borival - west. When I told the problem and showed them the mobile they
> told
> > me that the IC’s (Integrated Circuits) of the Mobile are been tampered
> and
> > hence they cannot do anything. They told me that it is not allowed in the
> > Nokia Care Center to tamper the IC’s (Integrated Circuits) of any mobile.
> > When I told them that the other Nokia Care Center have done then they
> tell
> > me that it’s their fault they cannot do anything.
> > Now no Nokia Care Center is taking my mobile for repair even when I still
> > have my warranty. Kindly please help me to solve my problem as my Nokia
> > Mobile Phone N72 (FCC ID is QFXRM-180) which is a costly mobile phone and
> is
> > still in warranty and is refused by the Nokia Care Center itself for
> > repairing.
> > Please help me as wh]
> >
> > [Phone model:]
> > [Mobile:[protected]]
> > [IMEI:]
> > [Product code:]
> > [Operator:]
> > [Operating system:]
> > [Web browser:]
> > [Online shop order number:]
> > [Product software version:]
> > [Maps application version:]
> > [Navigation licenses purchased:]
> > [Map data installed:]
> > [User ID/user name:]
> > [Service name:]
> >
>
>
>
> --
> Kiran Gorale
>



--
Kiran Gorale



--
Kiran Gorale



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Kiran Gorale