Nokia N73 / Brightpoint Service Centre — tampering of my cell phone under warranty

 
10 Reviews
India
 TUSHAR T JAVERI
hi these are the mail conversation and detail given From: [protected]@hotmail.com
To: [protected]@moneycontrol.com
Subject: (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Sun, 2 Nov 2008 06:50:53 +0000




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@dnaindia.net
CC: dr.m.s.[protected]@gmail.com
Subject: read todays refrig (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Mon, 8 Sep 2008 04:19:00 +0000

TUSHAR TJAVERI
MUMBAI
MB. NO. +91-[protected]
RES SIR,
I had purchased mobile n73 music editionlast year .detail are given below . as nokia service centre in lowerparel has tampered my cell phone after repeated complain to nokia care line and to the service centre i had no reply .as the service centre has removed the part from my cell phone and accepetit .i am also haveing proof of tampered phone from other branch of nokiacare .

still these are to deaf ears so after waiting for 6mth i have field case to consumer courtin loiwrparel
please do look in to matter .

i will be highly oblidege to consider my application.

tushar t javeri
email . [protected]@hotmail.com
mb. no . +91- [protected].
mumbai .
201/ a wing bld no 1 2nd fl.,
vivekanand nagar,
s.v. road .
near korakendra.
borivali west .
mumbai 400-092



[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@intoday.com
CC: [protected]@intoday.com
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Sat, 15 Dec 2007 06:56:16 +0000






[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Mon, 10 Dec 2007 09:39:25 +0530

Dear Mr.Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service provision of your Nokia N73 Music Edition. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,
Sweta Sanadhya
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Sunday, December 09, 2007 12:28:57 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Res,
sir look inthe matter as i hadpurchased n73 music edition with bill and 1yr warrantyon 20th dec 2006 as this november ihad problem with my mobile as it was not charging .so i went to bright point service centre at lowerparel mumbai to get repair .on 17th nov2007 and after inspection they gave me the receipt and asked to call on 19thnov2007 after repeted fax on 19th and 20thnov2007 they told me to come on 24th nov 2007 for getting it back .

when i went there they told it is irreepable instrument adn gave me back .after repeted mail attached to nokia care they sujessted to visit me another care centre when i visited other care centre he was shocked and surpriesed to see the hand set hasa been tampered and one of the part is missing from the circuit board of instrument.

he sujjested me to again go to bright poingt again, for the same when i visited there i meet ms namrataqthe in charge she boldly told me as she has removed part andaccepted it verbaly
and she told me what ever you like you go ahead with he will not give me the part and not veven repair it.

after repeated email with nokia care and several times calling to nokia care 30303838help line no iam haeing all proof as phone tampered.theyare not accepting the fact and factor about and asking me to call after 36hrs and 28hrs.

please do look in to matter what should i do . i am haveing bill of purchased of mobile


thanlk you
TUSHAR JAVERI
email. [protected]@hotmail, .com
mumbai.
india.







[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Wed, 5 Dec 2007 17:50:08 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.


This e-mail is in reference to your enquiry regarding Nokia N73 Music edition. Kindly be informed that the technicians at the Nokia Care Centre are well trained and have an in depth knowledge of the product. Further, please note mal practices are not followed by them.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Tuesday, December 04, 2007 9:02:44 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision

resp sir, as you said that it is liquid damaged, how can i know that the service centre him self has not done after removing part.i already was told that there will be only charge of inspection .and i paid rs 112 i am having the recept also (after receiving it was refunded )without intimating me thatmy phone has been tampered.

what about the part which has been removed, you are trying to cover the fact(tampered).

thank you.
tushat javeri



[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Tue, 4 Dec 2007 17:04:34 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition (ME) phone. We sincerely regret the inconvenience caused due to the service provision of the phone. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.

Any concern in the phone may be serviced at certain service provision cost. Hence, we request you to kindly visit a Nokia Care Centre nearest to you for further assistance in this regard. We assure you that our technicians will examine your phone and assist you in the best possible way.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â??Power ONâ? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Revathi Durai
Nokia Care

-------Original Message--------

From: "ext tushar javeri"
To:
CC:
Sent: Monday, December 03, 2007 11:57:46 AM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision


[THREAD ID :2-2NQ3JN]
RES SIR, MAM
as you said your in the services, then who is responsible person or the authorities should i go .as if i cannot find any healthy reply, then i have to publish innews paper or file case in consumer court.
thank you .





[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sun, 2 Dec 2007 17:45:10 +0530

Dear Mr. Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service assessment of your Nokia N73 Music Edition. We would like to inform you that replacement resolutions, as desired by your kind self, are not part of our decision making purview. Our Customer Care Division is purely a service provision division that deals with scenarios involving repair of handsets and other communicative augmentations that expedite the service provision at a faster pace. We regret any unintended inconvenience caused to you as a result of this.

Further, as you have mentioned that you have communicated the same with the Nokia Care Centre in-charge, we suggest you to seek assistance from the Nokia Care Centre as this would be a mutual understanding between you and the Nokia Care Centre. Nokia being the manufacturer of the phone, will not be in a position to comply with your request.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Nehal Al Khadeer
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Saturday, December 01, 2007 9:06:39 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

res sir/mam, since the reply given by you treat my the email as you notice .as you company( brightpoint service) has accepted your mistake that you have delibrately
tampered my mobile and shamelessle admited that inspite of having tampered you will not provide necessary service which i am entitled too.

i had peresonel metting with your incharge at brightpoint ms namrata today 12 noon. as she told me that the capacitor had been melt down so the tecnictian had removed .andinspite of knowing this fact they delibrately concelled the same from me .

please do arrange for replacement of my instrument as this is my last intimation .





[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sat, 1 Dec 2007 17:36:22 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused due to the concern in your phone. Further, you may kindly note that the Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable :
(a) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorized modifications, unauthorized connections, unauthorized repair including but not limited to use o[censored]nauthorized spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of Nokia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product.
(b) Nokia was not notified by Consumer of the alleged defect or malfunction of the Product during the applicable limited warranty period.
(c) The Product serial number or the accessory date code has been removed, defaced or altered.
(d) The defect or damage was caused by defective function of the cellular system or by inadequate signal reception by the external antenna.
(e) The Product was used with or connected to accessory not supplied by Nokia, not fit for use with Nokia cellular phones or used in other than its intended use.
(f) The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Friday, November 30, 2007 9:33:56 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir,
with refrence to your, mail i had visited your another nokia care centre as per your suggestion in order to validate the previous asssessment made .as per the another nokia care centre they were very shocked and surprised onfinding that the instrument was tampered and some of the parts were missing.
i would be grate ful if you could again check my instrument and let me know whether my instrument is really tempered and whether any parts are mising from my instrument .if i am not able to get the satisfactory reply and the required services i will take necessary legal action againts you in the consumer court
and i will see to it that in case you fail to provide satisfactory reply for the acts committed by you, i will publish in news paper regarding the negligence and fraudulent act commited by the you, as i have proof to substance it my claim .

i hope i will get my reply or you replace my instrument .wating anticipation of your reply at the earliest.
thanking you,

tushar javeri




[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Fri, 30 Nov 2007 17:43:45 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused. Please note once the phone is assessed as irreparable, the customer would be advised of this by the Nokia care centre.
However, we suggest you to kindly visit a different Nokia care centre in order to validate the previous assessment made.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care


-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Thursday, November 29, 2007 10:30:04 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir, thanks for the reply .but as company like nokia and giving reply as small kids give, iam not satis


[protected][protected][protected][protected]
Complaint comments  9 Comments     Updated: Share0Tweet0

Comments

nokia N73 free updation of software — deficiency of service

The nikia care cell at Shans electronics in Thrissur, Kerala, India is not giving proper srvice to the customers. though i have deposited the handset to them on 4/9/07, there was no proper response, instead they r teasing the customers for choosing the nokia phone. The tecnical and front office staff of the cell is very repulsive in approach. this is the second time i receive such bad treatment from them, this does affect the reputatation of the company. try to do the needful.
Rajasekharan.

N73 Music edition — tampered phone received

Hi, i have purchased a N73 Music edition phone from Subhiksha Bandra West branch, on 17/4/2008 invoice no 117488, and i was facing a problem of phone getting hanged & battery not lasting for more than 3 hrs in a day, so i took the phone to Bright Point pvt ltd a nokia center, who opened the phone in my presents & declared the phone tampe on FMIC on the 3/5/2008 did my phone out of warrant, i had followed it with subhiksha, & they took me they will have phone replaced & asked me to come to the HCL service centre at sani naka center as Subhiksha purchased nokia model from HCL. after we reached there & i was asked wait down as customers are not allowed in the HCL office. I received a call after 1/2hrs time from the person of Subhiksha asking me what the problem is with the handset, he will get it repaired and not replaced, i went up & spke with the manager in HCL as about the Issue & the as i was speaking with the manageer the person from Subhiksha simply vanished from there. i really dont know wht is should i do i purchased the phone from Subhiksha thinking i will get warrant or atleast it will be a tamper free piece, i paid for the phone 12976/- and now i have a tampered phone, without any warrenty.

will Nokia & Subhiksha please take a note i dont see anyone doing anything regarding the issue..


regards
[protected]@gmail.com

Nokia/N73 — service of handset

i submitted my mobile in nokia care on 2nd of august, 2008. It went for swaping in the company. i again & again contacted but they just gave me dates. so on 27oct, 2008 i received my handset that too a defective 1.

Nokia N73 ME — SERVICE AFTER WARRANTY

SIR,
I HAVE PURCHASED NOKIA N73 ME MOBILE ON LAST OCT 2007. THE COMPANY GIVEN 1 YEAR WARRANTY FOR MOBILE PHONE. IN THE MIDDLE OF ONE YEAR 3 TIME I HAVE WENT NOKIA CUSTOMER CARE FOR UPDATING SOFTWARE.(BECAUSE MOBILE IS AUTOMATICALLY GETTING SWITCHED OFF). BUT THEY HAVE GIVEN GOOD SERVICES AT THAT TIME. BUT LAST SATURDAY(03.01.2009) I HAVE WENT NOKIA CARE AGAIN TO UPDATE THE SOFTWARE. AT THAT TIME THE OFFICE STAFF TOLD THAT WE WILL UPDATE, BUT IF IT IS GOT DEAD, IT WILL NOT SWITCH ON AGAIN. IF YOU ARE TAKING RISK WE WILL UPDATE THE SOFTWARE.(FLASHING). BUT I DIN'T AGREED FOR THAT. MY QUESTION IS THAT WHETHER THEY ARE GIVING CUSTOMER SERVICE OR COMPANY SERVICE. BECOZ IN BETWEEN ONE YEAR THEY WON'T TELL ANYTHING ABOUT THE RISK. BUT AFTER WARRANTY PERIOD THEY ARE NOT TREATING US AS THEIR CUSTOMERS.NEXT TIME I WONT PREFER NOKIA BRAND EVEN FOR MY FRIENDZ & RELATIVES.

Nokia N-73 — Service under warranty

I bought a Nokia N73 mobilephone on April 1, 2008 with a warranty of 1 year
My Nokia N-73 had a problem with its joystick and i submitted it at a authorized service center of the company(Nokia Care) at Yamunanagar Haryana on November 27, 2008
They provided me with a jobsheet with a expected delivery back to me after 15 days
I visited them for the collection after 15 days from Nov 27, 08 but they provided me a next date after 10 days for getting my cellphone back
Now its been nearly 4 months that I still haven't got my cellphone back
and every time I visit their office they provide me a unsatisfactory answer and ask me to visit after 7-10 days
I am totally frustrated by the company responses
Help Me Out plz
THANKS
there is heating problem in my mobile... i have purchased my mobile 1 1/2 year back...
what is time period of warranty my mobile..
my model no. is NOKIA N 73

Nokia Phone N73 — Complaint regarding Mobile Service Nokia-N73

Dear Sir/Mam,

I Kunal Mahajan Having a Nokia Mobile N73 music edition.I buy this handset from Ludhiana Kipps Market Showroom on 11-Dec-2008.During these 6 months i am facing a problem many times, So i go for repair at your Nokia Care( Model Town Centre).Our mobile problem is Charging, Back Heating & Joy Stick problem.I submit my mobile at your nokia care centre many times.But I am not satisfied regarding my mobile. At last time Mr. Jaspal & Mr. Money who is the incharge of the centre was called me take my mobile for few days and said me that i wiil changed your mobile from head office. After few days when he gave me my mobile i am facing same problem & he said me that your mobile got changed by Nokia Head Office. But i dont if my mobile has got changed (internally only) then why my mobile give me same problem.I am having my last job sheet no. which was given by nokia care centre when my mobile submitted for change. My last job sheet no.[protected]/090620/56.Kindly help me regardin this matter beacause if there is no solution then in this case my mobile can blast.My Contact No.[protected] Please help me & solve out my problem...

--
Thanks & Regards
Kunal Mahajan

Nokia N-73 — HANDSET DAMAGE(WITHIN THE WARRANTY PERIOD)

I am Tanmay Pathak from Bhopal and bought nokia n 73 0n 22nd May 2009 from PRAKASH MUSIC CENTER,17,NEW MARKET,T.T NAGAR,BHOPAL;Ph:[protected].
my handset is within warranty period and yesterday,while operating,i found its JOYSTICK(NAVIGATION STICK) out of the handset.

What should i do now.....as i am completely unable to operate the cell phone without naviation stick.

I have a lot of task to do with cellphone....and i urgently need it REPAIRED or REPLACED.

PLZZ REPLY.

Thank you

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    3%
    Complaints
    5955
    Pending
    374
    Resolved
    54
    phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    location
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    Nokia N73 / Brightpoint Service Centre - tampering of my cell phone under warranty