[Resolved]  Nokia N73 / Brightpoint Service Centre — tampering of my cell phone under warranty

hi these are the mail conversation and detail given From: [protected]@hotmail.com
To: [protected]@moneycontrol.com
Subject: (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Sun, 2 Nov 2008 06:50:53 +0000




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@dnaindia.net
CC: dr.m.s.[protected]@gmail.com
Subject: read todays refrig (FW: Nokia - Tushar Javeri - N73 Music Edition Service Provision )
Date: Mon, 8 Sep 2008 04:19:00 +0000

TUSHAR TJAVERI
MUMBAI
MB. NO. +91-[protected]
RES SIR,
I had purchased mobile n73 music editionlast year .detail are given below . as nokia service centre in lowerparel has tampered my cell phone after repeated complain to nokia care line and to the service centre i had no reply .as the service centre has removed the part from my cell phone and accepetit .i am also haveing proof of tampered phone from other branch of nokiacare .

still these are to deaf ears so after waiting for 6mth i have field case to consumer courtin loiwrparel
please do look in to matter .

i will be highly oblidege to consider my application.

tushar t javeri
email . [protected]@hotmail.com
mb. no . +91- [protected].
mumbai .
201/ a wing bld no 1 2nd fl.,
vivekanand nagar,
s.v. road .
near korakendra.
borivali west .
mumbai 400-092



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From: [protected]@hotmail.com
To: [protected]@intoday.com
CC: [protected]@intoday.com
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Sat, 15 Dec 2007 06:56:16 +0000






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From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Mon, 10 Dec 2007 09:39:25 +0530

Dear Mr.Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service provision of your Nokia N73 Music Edition. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,
Sweta Sanadhya
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Sunday, December 09, 2007 12:28:57 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Res,
sir look inthe matter as i hadpurchased n73 music edition with bill and 1yr warrantyon 20th dec 2006 as this november ihad problem with my mobile as it was not charging .so i went to bright point service centre at lowerparel mumbai to get repair .on 17th nov2007 and after inspection they gave me the receipt and asked to call on 19thnov2007 after repeted fax on 19th and 20thnov2007 they told me to come on 24th nov 2007 for getting it back .

when i went there they told it is irreepable instrument adn gave me back .after repeted mail attached to nokia care they sujessted to visit me another care centre when i visited other care centre he was shocked and surpriesed to see the hand set hasa been tampered and one of the part is missing from the circuit board of instrument.

he sujjested me to again go to bright poingt again, for the same when i visited there i meet ms namrataqthe in charge she boldly told me as she has removed part andaccepted it verbaly
and she told me what ever you like you go ahead with he will not give me the part and not veven repair it.

after repeated email with nokia care and several times calling to nokia care 30303838help line no iam haeing all proof as phone tampered.theyare not accepting the fact and factor about and asking me to call after 36hrs and 28hrs.

please do look in to matter what should i do . i am haveing bill of purchased of mobile


thanlk you
TUSHAR JAVERI
email. [protected]@hotmail, .com
mumbai.
india.







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From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Wed, 5 Dec 2007 17:50:08 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.


This e-mail is in reference to your enquiry regarding Nokia N73 Music edition. Kindly be informed that the technicians at the Nokia Care Centre are well trained and have an in depth knowledge of the product. Further, please note mal practices are not followed by them.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Tuesday, December 04, 2007 9:02:44 PM
Subject: RE: Nokia - Tushar Javeri - N73 Music Edition Service Provision

resp sir, as you said that it is liquid damaged, how can i know that the service centre him self has not done after removing part.i already was told that there will be only charge of inspection .and i paid rs 112 i am having the recept also (after receiving it was refunded )without intimating me thatmy phone has been tampered.

what about the part which has been removed, you are trying to cover the fact(tampered).

thank you.
tushat javeri



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From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 Music Edition Service Provision
Date: Tue, 4 Dec 2007 17:04:34 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition (ME) phone. We sincerely regret the inconvenience caused due to the service provision of the phone. As per the update from the Customer Care Division, your handset is assessed to be liquid damaged after a comprehensive and thorough assessment. Hence, we stand by the assessment made by the technicians at the Nokia Care Centre.

Any concern in the phone may be serviced at certain service provision cost. Hence, we request you to kindly visit a Nokia Care Centre nearest to you for further assistance in this regard. We assure you that our technicians will examine your phone and assist you in the best possible way.
For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/A4536241
We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.
Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in â??Power ONâ? condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Revathi Durai
Nokia Care

-------Original Message--------

From: "ext tushar javeri"
To:
CC:
Sent: Monday, December 03, 2007 11:57:46 AM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision


[THREAD ID :2-2NQ3JN]
RES SIR, MAM
as you said your in the services, then who is responsible person or the authorities should i go .as if i cannot find any healthy reply, then i have to publish innews paper or file case in consumer court.
thank you .





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From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sun, 2 Dec 2007 17:45:10 +0530

Dear Mr. Javeri,
Thank you for emailing Nokia Care.



This e-mail is in reference to the service assessment of your Nokia N73 Music Edition. We would like to inform you that replacement resolutions, as desired by your kind self, are not part of our decision making purview. Our Customer Care Division is purely a service provision division that deals with scenarios involving repair of handsets and other communicative augmentations that expedite the service provision at a faster pace. We regret any unintended inconvenience caused to you as a result of this.

Further, as you have mentioned that you have communicated the same with the Nokia Care Centre in-charge, we suggest you to seek assistance from the Nokia Care Centre as this would be a mutual understanding between you and the Nokia Care Centre. Nokia being the manufacturer of the phone, will not be in a position to comply with your request.


For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Nehal Al Khadeer
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Saturday, December 01, 2007 9:06:39 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

res sir/mam, since the reply given by you treat my the email as you notice .as you company( brightpoint service) has accepted your mistake that you have delibrately
tampered my mobile and shamelessle admited that inspite of having tampered you will not provide necessary service which i am entitled too.

i had peresonel metting with your incharge at brightpoint ms namrata today 12 noon. as she told me that the capacitor had been melt down so the tecnictian had removed .andinspite of knowing this fact they delibrately concelled the same from me .

please do arrange for replacement of my instrument as this is my last intimation .





[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Sat, 1 Dec 2007 17:36:22 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.

This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused due to the concern in your phone. Further, you may kindly note that the Consumer shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable :
(a) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorized modifications, unauthorized connections, unauthorized repair including but not limited to use o[censored]nauthorized spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of Nokia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product.
(b) Nokia was not notified by Consumer of the alleged defect or malfunction of the Product during the applicable limited warranty period.
(c) The Product serial number or the accessory date code has been removed, defaced or altered.
(d) The defect or damage was caused by defective function of the cellular system or by inadequate signal reception by the external antenna.
(e) The Product was used with or connected to accessory not supplied by Nokia, not fit for use with Nokia cellular phones or used in other than its intended use.
(f) The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tampering or the battery was used in equipment other that for which is has been specified.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Prashanth MM
Nokia Care

-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Friday, November 30, 2007 9:33:56 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir,
with refrence to your, mail i had visited your another nokia care centre as per your suggestion in order to validate the previous asssessment made .as per the another nokia care centre they were very shocked and surprised onfinding that the instrument was tampered and some of the parts were missing.
i would be grate ful if you could again check my instrument and let me know whether my instrument is really tempered and whether any parts are mising from my instrument .if i am not able to get the satisfactory reply and the required services i will take necessary legal action againts you in the consumer court
and i will see to it that in case you fail to provide satisfactory reply for the acts committed by you, i will publish in news paper regarding the negligence and fraudulent act commited by the you, as i have proof to substance it my claim .

i hope i will get my reply or you replace my instrument .wating anticipation of your reply at the earliest.
thanking you,

tushar javeri




[protected][protected][protected][protected]
From: support.[protected]@nokia.com
To: [protected]@hotmail.com
CC:
Subject: Nokia - Tushar Javeri - N73 ME Service Provision
Date: Fri, 30 Nov 2007 17:43:45 +0530

Dear Mr. Javeri,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia N73 Music Edition. We regret the inconvenience caused. Please note once the phone is assessed as irreparable, the customer would be advised of this by the Nokia care centre.
However, we suggest you to kindly visit a different Nokia care centre in order to validate the previous assessment made.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys
Kind regards,
Sylvia Alphonse
Nokia Care


-------Original Message--------
From: "ext tushar javeri"
To:
CC:
Sent: Thursday, November 29, 2007 10:30:04 PM
Subject: RE: Nokia - Tushar Javeri - N73 ME Service Provision

resp sir, thanks for the reply .but as company like nokia and giving reply as small kids give, iam not satis


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