[Resolved]  Nokia — service center harassment

Nokia — HARASHMENT BY NOKIA

From: jatinder
To: ext-pooja.[protected]@nokia.com
Sent: Wednesday, December 17, 2008 1:32 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Mam

Pls do needful . Set not received till date. & nobody respond.


I think i chose wrong product this time.

Pls replace my set under do policy or give my money back.



Regards,
Jatinder Sethi
----- Original Message -----
From: jatinder
To: [protected]@nokiacareindia.com
Sent: Thursday, December 11, 2008 4:23 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Mam / sir

Pls confirm status of my Hand Set Job Sheet No[protected]/081124/38 its 18 days gone. pls confirm when i am received my hand set. as per your policy customer get his hand set with in 15 days...



Regards,
Jatinder Sethi

[protected]
----- Original Message -----
From: jatinder
To: malkiat.[protected]@nokia.com
Sent: Tuesday, December 02, 2008 4:02 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Sir


As discuss pls see trail mail


earlier mail bounce due to mistake in Mail id


Regards,
Jatinder Sethi

Mobile:[protected]|
----- Original Message -----
From: jatinder
To: mankiat.[protected]@nokia.com
Sent: Monday, December 01, 2008 6:29 PM
Subject: Fw: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Sir

As discuss pls see trail mail

& first mail in attachment

Pls do needful


Regards,
Jatinder Sethi

Mobile:[protected]|
----- Original Message -----
From: jatinder
To: NokiaCare
Cc: [protected]@yahoo.co.in
Sent: Wednesday, November 26, 2008 6:35 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Sir

Problem is still same Net work problem & one new problem also faced hang up & again submit my set in nokia care . Pls help.

1) Location and complete address of the Nokia Service Centre (where your handset is submitted) Shri nath ji communication, Shop No 8 Nehru Palace Karnal 132001., contact no.[protected] mail id [protected]@nokiacareindia.com

2) Latest Job slip/repair number :[protected]/081124/38

3) Place of purchase and date (complete address of the dealer) :- Subhiksha Store Nehru Palace karnal

4) Date when the phone was submitted :- 06/sep/2008

7) Previous Job Sheet Details :- Job sheet no[protected]/080906/35 &[protected]/080602/23 & after this again visit in karnal nokia care regarding same problem due to server problem Job slip no. not provided.

8) Case reference number (if any) NA

CC Mark mail id :- [protected]@yahoo.co.in

Regards,
Jatinder Sethi

[protected]
----- Original Message -----
From: jatinder
To: NokiaCare
Sent: Tuesday, September 16, 2008 3:40 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear sir

Its 11 days gone but not rec. any sufficient answer/any revert from your end.
pls guide us how many days you can take. i am suffered a lot. again my mobile puts switch off from last 10 days.

when ever call to Nokia Customer Care[protected] not any sufficient reply provided . pls provide your contact no..


pls do needful ASAP.


Regards
Jatinder Sethi
[protected]

----- Original Message -----
From: jatinder
To: NokiaCare
Sent: Friday, September 12, 2008 6:26 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Sir

you ignore my next mail pls find enclosed attachment

Pls provide complaint no. also... due to when ever i am call on 30303838 for any query regarding my hand set they request pls provide complaint no...

Regards
Jatinder Sethi
[protected]
----- Original Message -----
From: NokiaCare
To: jatinder.[protected]@e-nxt.com
Sent: Friday, September 12, 2008 6:22 PM
Subject: Nokia - Jatinder Sethi - N73 Music Edition Service Status


Dear Mr. Sethi,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service status of your N73 Music Edition. We understand your concern over the delay in communicating the update to you and regret the inconvenience caused. Your case is forwarded to our Head Office and is being coordinated for service completion. Please be assured that one of our executives from the relevant department will contact you as soon as we receive an update.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sophia S
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

-------Original Message--------
From: "ext jatinder"
To:
CC:
Sent: Thursday, September 11, 2008 7:05:49 PM
Subject: Nokia - Jatinder Sethi - N73Music Edition Service Provision


Dear Sir,

Still waiting for your action, as confirm from Karnal Nokia Care, not any action taken on it, not any mail & any phone call received from Nokia Head office for further process.




Regards
Jatinder Sethi
[protected]
jatinder.[protected]@e-nxt.com
[protected]@yahoo.co.in
----- Original Message -----
From: NokiaCare
To: jatinder.[protected]@e-nxt.com
Sent: Tuesday, September 09, 2008 10:03 AM
Subject: Nokia - Jatinder Sethi - N73Music Edition Service Provision


Dear Mr. Sethi,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N73 Music Edition. We regret that you have been put through this inconvenience due to the service provision of your mobile phone.

We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 48 hours (except Saturday and Sunday) from receipt of this e-mail.

We seek your patience and further solicit your cooperation.

Please send us your feedback on our Email service by clicking on the following link:



www.nokia.co.in/caresurveys



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia



Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.


Kind regards,


Mohd. Yaseer Altaf

Nokia Care



Disclaimer:



This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.



The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.



-------Original Message--------
From: "ext jatinder"
To:
CC:
Sent: Monday, September 08, 2008 10:52:03 AM
Subject: Re: Nokia - Jatinder Sethi - N73Music Edition Post Service Quality


Dear Jacob Raju,

Detail as you req mention below

1) Location and complete address of the Nokia Service Centre (where your handset is submitted) Shri nath ji communication, Shop No 8 Nehru Palace Karnal 132001., contact no.[protected] mail id [protected]@nokiacareindia.com

2) Latest Job slip/repair number :[protected]/080906/35

3) Place of purchase and date (complete address of the dealer) :- Subhiksha Store Nehru Palace karnal, copy of bill attached

4) Date when the phone was submitted :- 06/sep/2008

7) Previous Job Sheet Details :- Job sheet no[protected]/080602/23 & after this again visit in karnal nokia care regarding same problem due to server problem Job slip no. not provided.

8) Case reference number (if any) NA

Pls confirm how many days you can take .

As i suffered a lot from first day of purchasing to till date.

pls provide your contact no


Regards
Jatinder Sethi
[protected]
jatinder.[protected]@e-nxt.com
[protected]@yahoo.co.in

----- Original Message -----
From: NokiaCare
To: jatinder.[protected]@e-nxt.com
Sent: Tuesday, September 02, 2008 4:40 PM
Subject: Nokia - Jatinder Sethi - N73Music Edition Post Service Quality


Dear Mr. Sethi,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N73Music Edition. We appreciate your interest in Nokia mobile phones and also regret the inconvenience caused. Kindly be assured that Nokia manufactures mobile phones and accessories with focus on optimal performance and user friendliness. However, it is unfortunate to hear of the concern you are facing with your mobile phone.

Further, as a part of our post service quality appraisal process, we require your handset to be present at a Nokia Care Centre for us to assist you in the best possible way. Hence, we request you to take your phone to the nearest Nokia Care Centre. Our technicians will assist you in the best possible way.

We recommend you to take along the proof of purchase/receipt while visiting the Nokia Care Centre. Your phone would be repaired under warranty if it meets all the warranty guidelines.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:

http://www.nokia.co.in/A4536241

Before submitting your phone at the Care Centre, you may kindly take a backup of the phone contacts data to the SIM card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

After submitting your mobile phone at the service centre, kindly revert with the below mentioned details:

1) Location and complete address of the Nokia Service Centre (where your handset is submitted)

2) Latest Job slip/repair number

3) Place of purchase and date (complete address of the dealer)

4) Date when the phone was submitted

7) Previous Job Sheet Details

8) Case reference number (if any)

The above mentioned details are vital and will help us assist you further. You may also note that in order for our customer care division to look into other desired options apart from the regular service provision of the phone, we would require to study and analyze the present and previous service provision of your mobile phone.

Pursuant to your request for replacement and refund, we would like to inform you that we are presently not in a position to comment on the request. However, we acknowledge having received your request and will duly forward it to our customer care division.

We seek your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia

Do you know you can now update your phone software at your own convenience? Visit www.nokia.co.in/support to check if your phone model is supported and download the "Nokia Software Updater". You can also go online to find user guides, troubleshooting support and other services to help you use your Nokia product.

To ensure proper handling, please continue to use the current subject line.

Please help us improve our services by clicking on the following link:

www.nokia.co.in/caresurveys

Kind regards,


Jacob Raju
Nokia Care

Disclaimer:

This mail and its contents are only disclosed to the recipient to whom this document is addressed and is pursuant to a relationship of confidentiality. This document constitutes confidential information and contains proprietary information belonging to Nokia. The confidential information is to be used by the recipient only for the purpose for which this document is supplied. The recipient must obtain Nokia written consent before the recipient or any other person acting on its behalf, communicates any information on the contents or subject matter of this document or part thereof to any third party. The third party to whom the communication is made includes an individual, firm or company or an employee or employees of such a firm or company.

The recipient, by its receipt of this document, acknowledges that this document is confidential information and contains proprietary information belonging to Nokia and further acknowledges its obligation to comply with the provisions of this notice.

-------Original Message--------

From:
To:
CC:
Sent: Monday, September 01, 2008 5:34:57 PM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-3B9L6L]


[Salutations:Mr.]
[FirstName:JATINDER]
[LastName:SETHI]
[DOB:09.10.1980]
[Gender:M]
[Email:jatinder.[protected]@e-nxt.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N73_Music_Edition]
[Imei:[protected]]
[State:KARNAL / HARYANA]
[Postal:132001]
[Feedback:Dear Sir/Mam,

I have purchase a Mobile Set N 73-1 Procuct code 0543843, IMA No 358979/01/074755/4 From Subhiksha Store nehru Palace karnal in Feb08 month. From first day its showing network problem. I convey this to Subhiksha mobile shop within 2 days, they ask me to change the sim in same set ( using any other network). I do the same, but problem still stand there. I also check my airtel sim in 2-3 sets, it was working properly. Then i check it with NOKIA CARE CENTRE - Panipat & Karnal, they update the software and handover to me. But problem was same. Again I complain to NOKIA CARE CENTRE -KARNAL, this time they keep my set and sent it to Chandigarh for repair. This process take 10-15 days. But the problem is still same. I am using nokia 3310, 6610, 3230, 1600 from last 4 yrs but not faced problem like this before. During 15 days i faced following problem;
My mobile switched off in process of 15 days repairing.
I faced many problems in my job.
All my Knowns / Relatives disconnected me in these 15 days.
Till date we facing same problem regarding network, no voice clerity, some time announce " No. doesnt exist"

Most of my calls break up in mid time. I am suffering a lot.

I can not leave without my mobile, and I found this time Nokia mobile gives a lot of problem

Pls replace it on urgent basis otherwise refund my money back.]

Nokia — nokia service center

sir

I have brought nokia 6300 a year back by mistake it charging point was damage than i took it to nokia service center they said that my mobile is fully damage so i need to throw it they said if i will give 6300 to them &few money to them they will give other second hand mobile to me latter i found that they were giving duplicate china mobile no IEMI number to me if nokia service center is selling duplicate mobile to me how can i thrust that i am buying orignal mobile from nokia store. i have complain to nokia call center but no reply was there

Dear Sir,
My name is Dhanraj, I am a consumer of Nokia, I purchase a Nokia (6208) dated 25.05.2009. In this Mobile problem for 1 month 10 day, the error of SIM Insert. I checked my mobile on Nokia Care Service Center Jalori Gate, My mobile on this service center 10 day. I get solution of my mobile problem. But after 10 day my mobile is again given problem with same error (Insert SIM ). After a day my mobile checked on another Service Center of Nokia care Simplex Service Center, 688 10th C-D Road Sardarpura Jodhpur. My Job sheet No. is[protected]/090717/7 dated 17.07.09

My complain on Nokia Call Center on dated 07.08.09.My complain ID is 1-[protected]. I do not get my answer from Nokia Call Center after 48 hrs. I complain again to call center on dated 11.08.09 but I do not get my answer after 24 hrs.

Please solve my problem for my Mobile early.


Dhanraj
[protected]
[protected]

derr sir
nokia, hindi softwear

sir,
i have purchase nokia 7210 handset on the 28 may.09 after using if for about 3 months there was a fault in its audio system for which it was handed over to your service centre at on 12.08.09 it was return back on 14.08.09 saying it is ok but after another 15 days the same fault re-occurred the hand set set was given to service again on 24 august.09 but till date it is not received back, when enquired they said it will another 10days.

my number-[protected]

so i hope you will co-operate

Address for details service centre
the nokia care
service centre, foneworld,
shop no.6, mrud kishor bldg,
datta pada Rd, Opp S.V.Rd
borivali(W),
mumbai-400092

I submitted my nokia 7210 on shreenath telecome panipat on shreenath telecom on dated 31/08/2008 but till now i didnot recive my mobile back.everyday they are giving false information.
this is totally harasment of consumer. my job sheet no is[protected]/090831/12. please do somthing


deepak Garg

Nokia — harassment by the care centre and Nokia

I bought a mobile of Nokia model 2690 IMEI NO. [protected] on 20/09/2010. I thought that company has good name & fame in mobile world so its products will also be good but after 9 months my phone was dead. It was not working so i went to nokia care in my area at Mansa. They give me another mobile of same model after 20-22 days. But the given phone also not worked properly and i went to nokia care again. They take my phone and told of to come after 15-20 days. I went there again and they give me another phone IMEI no. [protected]. The given phone also not worked properly. Its too much than harassment for a consumer. The company with a reputed name in mobile world is unable to solve a simple problem of its consumer. I sent the mobile to the care centre again on 31/08/2011. And they told me to come after 15 days. Whats this? I can't understand. How the company deal in warranty period. My phone is in company from more than 2 months. Now i want my phone back in working condition. If it not works i will go to consumer court.
Name: Baljinder Singh, Mobile No. [protected]

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.