Nokia India Complaints & Reviews

Purchased Nokia Lumia 710 in 2012 November with high expectations from a new Nokia revolution. However, I've been left disappointed and dissatisfied with the product. I have had issues with the phone such as the audio port, but this issue has become a total nuisance. Firstly, I'm sure you are aware of the fact that Lumia 710 was supplied with a substandard battery not enough to handle the device. But, now I've come to notice that the charging port has a manufacturing defect as well. Even though, the phone has been handled well the charging port has become loose and won't charge unless its held at a specific position, which IS absolutely ridiculous. I've tried changing the USB cables and bought a new charger itself! But the problem persists. Moreover, since the phone does not switch on when it is totally discharge. I've to hold the phone and wait for it to charge in such conditions. I'm sure you're well aware of the fact that its not a personal issue. One just needs to google to get an idea of the severity of the issue and how poorly Nokia, Nokia care centers, Nokia customer care department, manufacturing department, replacement center and the service team has handled this situation. Nokia used to be known for its value of money, good service and sturdiness of its phone. Don't let petty issues such as the above depreciate the brand value as a whole which is obviously more meaningful than replacing a few USB ports. I'm sure you'll empathize with the situation and handle it appropriately. Looking forward to a favorable reply and a quick resolution

I submitted my Nokia 305(Asha) model within warranty period for touchscreen related problem on 03.06.2013. The Warranty reference number- GINY[protected], IMEI No- [protected]. The concerned service centre is Ramdev Telecom, 279 NSC Bose Road, Kolkata- 700047. Job sheet no[protected]/130603/64. They told me that estimated delivery time would be 7-10 days. But as on today it has been 1 month and 6 days, yet they are not delivering the product. They are harassing me every time resulting to wastage of time and money. They are not repairing my product within warranty period and voiding warranty conditions.
I brought the new phone for use but it has been over 36 days the phone is lying with the service centre leading to wastage of money and time. Please help me.

Sir,

I had purchased a Nokia Asha 200 (Pink) Mobile Phone for Rs. 3945 online from Flipkart on 5th April 2012.Just 4 Days after the 1 year warranty provided by Nokia, the Mobile Handset malfunctioned.The phone gets automatically switched off each time someone tries to make a call or attend one.I took it to the Service center ( Nokia Care CC 41/4108, F & F1 , 4th Floor, Kurian Towers, Opposite Saritha Theatre, Banerjee Road, Roshan Ln, Ernakulam, Kerala 682018 ?) and despite the ill behaved treatment i got from there,i was told to replace some board in the mobile which would cost me Rs 3000 for which they have to send it to DELHI and was told even if i replace it there is no guarantee to the mobile will work properly.As a result of which i didn't find it feasible to spend 3000rs for something that has doubtful chance of working and that too which only lasted barely an year.
This mobile was a gift for my mother from my first salary and i am deeply disappointed with it.me and my family had been using Nokia mobiles right from the beginning 3310,3315,2700,6233,N73 and many more some i forgot the names now.Even after being a customer since ages the feedback i got from the Service Center was terrible.I was not even told by the service center about availing the extended warranty or got my mobile fixed.
I was having health problems till date thats why it took me this much lag in addressing this problem.
I feel cheated now as i waited for Nokia to do something regarding my complaint till date but was not even called once regarding it.
I humbly request you to help me out.Either i get the mobile fixed or replaced FOC.

Attaching the Bill from Flipkart and the Mobile Pics below too with this message.

sir,
I purchase mobile handset nokia 700 IMEI [protected] on 20/07/2012 Shop Malhotra communication Ranipur more Haridwar and I regular use this handset. i saw this mobile handset on 03/07/2013 that touch screen is disconnecting from body.I went to nokia service centre (Mastermind services ChandraCharya Chowk Ranipur More,Haridwar) on 05/07/2013 & 06/07/2013 but service centre employe miss shivangi told me "touch screen is not include warrenty period".It is requested that kindly repair this set or provide me a fresh set instead this set.
Devendra singh
LIU OFF. Davpura chowk, Mayapur,Haridwar
OVI account- [protected]@ovi.com
Mobile no-[protected]

I Dinesh Chandra bought a mobile handset from Nokia priority partners cannought place branch dt[protected] for rs 3599, now my mobile display has some problem for the same i visited nokia service centre dt 6-7-2013 at gurudwara road, karol bagh, but they are not ready to look into the matter ,they gave me an excuse that display of set is broken and its not under warenty for the same i have to pay rs 1200, bt in local mkt when i show my mobile they are telling me that a component of display from inside is broken, i want that its a technical fault and it should be under worenty

Hi.

I am Maneet Aneja. This is regarding My complaint against Nokia/Nokia Service center, by showing irresponsibility on there new launched phone Nokia Lumia 520.
They are not providing solution for the access heating issue persist in phone from the day one and trying to harass and clearly saying its your wish whether you wish to bring back this phone with the heating issue or not as per them they have compared the phone with another nokia 520 so they declared this issue is in all of the devices
in this series (ie Nokia Lumia 520).So they cant do anything

Its been 2 month when i bought this phone and i could not use this phone yet properly. I just wasted 10,000 on it so please help me
to get out of this hell.

Here is the detail below :

I have bought a Nokia Lumia 520 in May 2013.
With in 5-7 days of buying i realized there is a heating issue with
the phone when i just use 3G on it for just 5 minutes and in between
if i use phone for calling i felt a high heating winch is really
unbearable for a human ears while talking on phone.

Then i went to Nokia Service center situated at HIG 16 , Vaishali Sector-4
(Named with Gupta associate). Then they have updated the software and
said phone is working fine now. Then i started using at home for the
same day i found the same issue were still there. Few days days later
i got time to Visit services again they said they don't have the
solution so cant do anything talk to customer care. then after showing
them demo and logged a complaint on Nokia customer care number. They
have given me the insularity that they will contact me soon.

Then i got call from customer and they asked me to submit the phone to
same service center i did the same and submitted the phone to service
center on 15 June and submitted the phone they have given me the date
> of returning the device back with the solution till 24 June but i
received the call from them on 28 June and when i went the service
center they said my phone is swapped and stamped the new IMEI number
on my original bill. But when i just started configuring my Hotmail to
sync my contacts using 3G connection found the same heating issue
within 5 minutes again. Then they said this issue with every Nokiia
Lumia 520 so you have to suffer with the phone heating too. We can not
do anything after forcing them that i can not take the phone back in then they said we can only send the phone to service center again now after one week again keeping the phone with them they finally declared, we cant do anything in this phone now so its my wish whether i want to bring back or not. But they are not ready to give me this communication in written.

Well i don't know till when i have to suffer with the phone. I am feeling like a fooled consumer who cant do anything just wasted money with no arms to fight

Hope This site may work !!

Thanks
Maneet Aneja

Hi Nokia,
I recently bought a Nokia Lumia 720 and have been facing a number of issues ever since.
Firstly, the phone's camera has stopped functioning. Secondly, the landscape mode has also stopped functioning. Additionally, the phone also has display issues. My phone's display goes off when receiving or making a call, barring me from disconnecting a call and using the other necessary functions when on a call.
Kindly provide some assistance.
Really unhappy with your product.

I purchased Nokia Lumia720 with offer of free 3G data of 2gb/month for two month from idea .
When I called idea they say they don't know about the offer. what does it mean then ? on nokia box it is written that the offer is there and now they(Idea customer care) are saying they dont know about that offer ..... what should i do now ??
My name is A Sai Narendra and my Idea Mobile No.is +91 [protected].
please help me asap .....

Dear Sir,
i gave my nokia lumia 710 for repair as it was not starting, at nokia care shastri nagar jaipur. i gave my cell to repair for hanging problem but after using for a short while the problem started again, now i gave the handset again to the same service center and they told that they have to send the set to delhi for curing. the problems with hand set are...
1. network problem
2. sound of speakers deteroid.
3. charging point not working.
4. keypad not working.
5. the instrument get hot in a short while.
i request you to either get the handset cured or get it changed as i had paid rs 15000 for the new one and i have not used it for single month properly.please help me for that.
gaurav agarwal(imei no.-[protected])contact no-[protected]

i buy my lumia 720 on 21st june and last night it gone off and it does not start then i go to the shop from were i buy it they said that phone is not charged again i come to home charge the phone for 2 hours but it is not working i go to the shop again i say them to replace the ph and give me new set of lumia 720 but they aa not giving it plzzz help me i realy trust nokia plzzz reply me plzzz

Hi, i have bought LUMIA 720 on[protected]. from the day one i had battery problem. i gets over heat soon and battery drains on an average of 30% per hour. i have returned the phone to dealer and they replaced with new battery. service was very poor in priority center, there were scratches on the pannel and on screen gaurd, still i accepted the phone. But the problem persists. Now they are saying that they will change mother board. They are not accepting for phone replacement.

Guys tell me how will you feel i[censored] bought a new mobile of cost 18k and u hav'nt used it for 10 days, and facing different problems with phone and they keep on changing the components. what should i do for this?

I purchased Lumia 800 in February 2013. It’s just been three months and it has been a horrible experience with the performance of the handset so far.
I have been facing minor problems from the start, but i choose to ignore them as i thought it to be a part and parcel of smartphone usage. However, on 4th June 2013, after my battery drained completely, the phone refused to switch on again even after it was sufficiently charged.
I deposited my handset with Nokia Care Centre the very next day. The technical executives got my phone started, citing software issues as the reason for the problems. I was however, not convinced with the solution and explained the other issues; over-heating (at times UNBEARABLE), frequent hangs (even when the multiple background processes were switched off) and sudden vibration at times, which I faced throughout the usage. The executives expressed the need of sending the phone to their technicians to sort out the issues, for which they told, would require 9-10 days.
I received a call on 6th June 2013 from your customer care centre, MENTIONING THAT THE ISSUES RAISED BY ME WERE GENUINE AS EVEN THEY EXPERIENCED SIMILAR ISSUES DURING THEIR PRELIMINARY TESTING PROCESS.

I simply won’t be satisfied with the repaired piece as it’s just been three months. THE ISSUES THAT I HAVE FACED OVER THE PERIOD ARE FAR TOO CRITICAL TO BE SURFACING OVER THIS SHORT TERM AND HENCE CANNOT BE IGNORED. I strongly feel that any amount of repairs won’t make it function as a first-hand new piece and I am quite sure that more problems would crop up going forward. I expect a new handset in replacement and not a refurbished one, as such kinds of issues makes me feel that I was handed over a fundamentally faulty piece to start with. Please kindly address my concerns, considering the seriousness of the issue.

Its been more than a fortnight now that no action has been taken so far. The call center executives are busy passing on the case to each other and have been giving me makeshift reasons to avoid the replacement. Rather they ask me to try out the repaired piece and come back to the center if i face similar issues.

Its been a ridiculously horrible experience so far and i am highly disappointed with the customer addresal process. Adding on, I deeply regret my decision to stick with and be loyal to nokia. I would consider this as a lesson learned and would not recommend anyone to go with Lumia 800.

I brought a nokia C5-03. )Its having so much issues with this set.but they are unable to solve my problem which is presisiting from 1st day of purchasing the cell is i.e hanging of touch screen. i visit thenokia center 10-15 times and call so much many times which is uncountable.....every time they said touch is unable you have to leave phone or visit again but every time they tell same problem.Ms. Rashmi is a CCE there who also knw me by face so well she said every timesorry touch not available .this model having problem and touch of this short of stock,she said visit again again n again but how many times i can go i m a working how can i see to facing n suffer my job just do needful. now warranty period is also on last time.. today she said dnt worry jab aate ho to thod sa to thik hota hai hi
>
>
> But aise aise kab tak kyun.I said to them even after 1 month of purchasing that replace my set they said its not possible ur problem will be resolved but still after long period its same
nitin [protected]

My Mobile is under warrenty and due to problem i took it to Nokia

care. My phone has display problem but at the time of dilavery i

reached Nokia Care. They introduce new problems and my phone dead and

said that your phone has a problem and all.

my name ajai i am using nokia 500 ....one day my mobile lcd display was broken ...then i bought new original lcd display in care... after that while startup and when i lock my phone, display was split in a second...what is hat problem & what can i do ....and also i want to check that lcd dispaly is original or not ......please help me!!!!

Dear NOKIA team,
I have a Nokia E5 purchased in January 2011, From Trivandrum, Kerala. For last one month, its showing some strange behaviors. The phone is getting switched off while I use the phone for more than 10minutes, even if the battery is full. When I use the phone for more than 10mints, then any time phone will get switched off. But when I switch it on, it is getting on and off for 3-4 times.
I went to NokiaCare (Beacon group) at Muvattupuzha, and they told it is a software problem, and they solved it with a charge of 250Rs. It worked for 2 days and then started showing the same behavior again. I went to the same Nokia Care 3 times in last one month for the same problem. Each time they will give it back to me after updating the software and tells me that the problem is solved , but still the problem exist.

I am a hard core nokia user for last 8 years starting with Nokia 1108, then 6600, then E63, C5, X3 etc. This is the first time, I am getting fed up with a handset.

NOKIA TEAM PLEASE RESOLVE THIS ISSUE

Nisha Srijith

Sir I have puchased Nokia lumia 520 recently. They told me that i will be getting GPRS for two months 1 GB each. But after buying Cell phone they are telling that you will have to buy ney simcard for that. They didnt mentioned that condition at the time of buying. Please help me sir.
my email id is [protected]@rediffmail.com. Please help me sir as soon as possible.
Thank you.

HI, my phone was replaced twice by nokia and the issue has reoccurred.

First time i gave my phone for service was three days after purchase and am still facing issues after 8 months , two replacements and tens of hours spent in nokia care point. I now need a refund of my money or replacement with a higher end model.

I have faith is my country's judiciary system and I hope I get justice.

sir i am purchasing nokia 200 from dhanbad my mobile sortware has been corrupted and when i visited
NAMRATA ENTERPRISES
1st floor,sahazanand market comlex,bankmore dhanbad-826001 ph:[protected],2961111,[protected]
i visited there on 14/06/2013 the customer said that your set has a installed software version 12.2 instead of 11.8 we are sorry we cant help u i am contacting nokia care executive he says we regret for this i am telling please help me to provide ur head contact no of nokia care he says we are unable to provide u
what i do thats why i am filling this form no action has been taken from nokia in repairing my set i am running from five days
please help me
regards
shubham kumar pandey
mob-[protected]
ad:adarsh nagar simla bahal ,post-bhagabandh,p.s-jharia,dist;-dhanbad(jharkhand)
dated 17/06/2013

I, Aayush Aashish Bilala, own a Nokia C5-03 handset since August 2011(in Extended Warranty). Due to low internal phone memory, my phone started to hang from 10th May 2013. I gave my handset to Nokia Care Akola(Midas Computer & Computer) on 16th May 2013 and got the phone back after formatting. Since that day the display of the phone became improper and black lines used to come on the screen. Also the audio (both input and output) was giving problem and I could not talk on the phone and the keypad was also not functioning properly. I went to Nokia Care again and after sitting there for nearly One and Half hours he came to a conclusion and kept my handset saying that it would be sent to the company and will take 15 days to repair the handset. (I asked them for a temporary handset, but they weren't having any). After 7 days, the Nokia Care representatives called me and said that my handset was repaired. I took the handset in the afternoon and went to Mumbai in the evening due to some work. The very next day, the handset stopped responding. I returned to Akola on 31 May 2013 from Mumbai and gave the handset back to Nokia Care Akola. He again said that the handset needs to be sent to the company for repairing. I reminded the manager that the phone was repaired just 4 days back in the company. Then he confessed that the handset was repaired in the city (Akola) only and it was not sent to the company and now it is necessary to send it to the company. I again gave the handset on trust (since the Manager – Mr. Ajay Taori is my father's classmate). He said that it would take 12 days for the phone to get repaired. Till now (18 days have passed), I have visited Nokia Care 3 times, called him 4 times and he just gives me assurance that the phone is in transit and will come tomorrow and we'll call you. But he's just trying to overcome the situation and make me fool because the handset is still not repaired. I am in urgent need for my cell phone because at present I don't have any contacts as they can be restored on that phone only as I am using an old samsung handset of my friend. Please Help Me as soon as possible