Nokia India Complaints & Reviews

nokia 5130c-2 - Solution for contact service error in nokia 5130c-2


Iam Mr.Singh from Bangalore, India purchased NOKIA 5132c-2 , but now there is a problem in mobile stating an error message “contact service” while switch on the phone itself.


Could you reply what to do to clear the error.

Details of mobile
MAKE: NOKIA
MODEL : 5130c-2
CODE: 0577793
FCC ID: QTLRM-495
IMEI NO: 355232/03/711200/0
BATCH: 11803578

Please help me and send me the correction details at [protected]@yahoo.com

hi recently i bought nokia lumia 720 with that idea 2 gb 3g data offer is given,,,,but the offer is not activated till now.....

what should i do...i called to idea customer care no response...went to nokia...also.....no use......pls tel me wat to do....

.

I had purchased a Nokia lumia 720 around a month back I was actually very happy to see the vibrant new Nokia but Nokia made sure that my happiness. Is shortlived .suddenly the phones mix , earpiece ,speaker stopped working and also the set started getting switched off on its own. When I bought it to Nokia care they are saying the set needs 15 days to get replaced.i am not just disappointed but also disgusted at the way Nokia is conducting business even when they know that their market precense is diminishing.all I need is a replacement handset asap as I am not able to go about my. Business as usual.i am going to US next week so I need the replaced set immediately. Its a shame that Nokia doesn't care for the customers greivances I am fed up with Nokia and have also contacted my journo friend so that I can go to consumer court and sue Nokia for selling faulty sets.
Job sheet no -[protected]

I have Nokia lumia610 which I received from Nokia 3 months ago in exchange of non repairable Nokia C6 which was under warranty at the time of complaint. But as warranty expired when Lumia610 was given to me; warranty not given for lumia. Within three month mike of the phone stop working. I visited Nokia care centre at Model town Ludhiana . He gave me estimate of Rs.1500. But returned phone next day saying that mike was not available and would call me when it become available. Even after 10 to 12 days part not reached to service centre I called Nokia care and complain was registered. After 3 to 4 days l received call from Nokia care that mike will not supply to Nokia care Ludhiana and I have to send my phone to company and repairing cost will be Rs.7000 approx. This much Cost of mike in phone set of Rs.11 to 12 thousand is to high and it is manufacturing defect as mike stop working within 3 months. Please do needfull. From: RAMESHCHANDRA BARAIYA; Ludhains Email: [protected]@gmail.com

I recently bought a new Nokia Lumia 720. It comes with a Promo offer with Idea Celluar giving 2gb of 3G data free per month for 2 months. I have not received this data and no proper response was given when contacted to idea customer care. Kindly let me know how this can be done as soon as possible.
email:[protected]@iitgn.ac.in

i have nokia e72 music edition ( white colour ) handset but suddnly the mobile was stop working and became dead so i submitted it at nokia care centre mehsana on date 09-may-2013 .
after 15th days they replaced my e72 in golden colour body insted of white colour .
so again i submitted handset for white colour body.

after 15th days they again replaced e72 in GOLDEN COLOUR and with my surprise the handset is in OUT OF WARRANTY condition so i am not agree to recieve golden colour and warranty ended handset becose my original handset is under warranty and white colour body but with my surpeise they told me white colour body and warranty handset not available in our company and he asked take nokia lumia 710 againts E72 but i don't want take lumia 710.i want new e72 warranty handset in white colour body and if it will not possible then i want lumia 720 againts E72 otherwise return me 17500/= rs. which is the cost of nokia E72.

i sent many mail to solve my problem but still they not give me any answer

I AM SO TIRED AND MENTALY UPSATE

Details :- IMEI IS - [protected]

JOB SHEET NO.[protected]/130509/8

END OF WARRANTY - 16/12/2013

Hi,

I have given my Nokia N70 handset for change the speaker. He told me we will do it in 20 min. But till date my handset is not ready. He is telling me we set speaker to your handset but your phone display is not coming. After that he repair Display I. C. but till same problem. please do the needful help


Job Sheet Details:
Customer Name: AMIT GHORPADE
Job Sheet No[protected]/130509/22 Date 09/May/2013
ASC Name: Shree Communication

purchased nokia 100 basic mobile from UNIVERCELL VIDYARANYAPURA BANGALORE VIDE TAX INVOICE NO.UKA1755964 ON 13.09.2012 at a cost of Rs.1220. There is no signal and frequnt call drop. Contacted Nokia care matikhere(sanman mobiles, sanman complex yeshwantpur Bangalore-560022) bangaore on advise of dealer as mobile is under one year warranty period. Nokia care protect certificate of coverage was given after payment of Rs.160. Service sl no.[protected] Registration pin [protected] was given by nokia care.After coming home.problem remains same.Request take up the matter with nokia for rectification or change of handset

I am abu zar from bangalore,i have given my hand set e7 to yesvantpur nokia care because it was not taking charge so i have given my hand set to them they told me ur handset battery is bulged but it was nothing like dat, they told me after changing the battery ur hand set will work properly but after changing it was not working same the problem then he asked me dat let him do service after two days when i went over there they told there is a problem in ur charging shocket i have cleaned it up but dont know till what time it gonna work, so i want to know what the use of changing the battery when there was problem in the socket, i have a very strong feeling that they have not changed the battery and they have jst taken 1860,this was not expected from the nokia i sincerely request to seniors to do the need full,i want my money back because they have done nothing because the problem has started again.....

I bought the phone on 13th May 2013 and on 19th May 2013 itself the phone got dead suddenly.

The very next day, I went to Customer care who gave it a software update and the phone started working.

Post the update, my phone which earlier could stay charged for 1.5 days can now hardly sustain a day.

Everyday it needs to be charged despite me not playing any games or keeping any apps alive.

Whtsapp suddenly hangs and we would have to restart the phone to get the same working.

I have made more calls to customer care then to anyone else.

Hi All,

In the month of March, I was looking out for Smart Phones. On 13/03/2013, I visited Sangeetha House to look-out for some of smart phones; they recommended for Nokia Luma 620 and made the purchase immediately. In the month of May after 10th, I started facing trouble in audio where other person do not seem to hear my voice. They could hear me only with the Headset. Along with this, the volume controller specially +ve button does not seem to work. This made me really disappointed; I immediately rushed to Sangeetha House to check on this. They refused to help me on this and diverted me to get in touch with Nokia, where as there was Sangeetha Delight Warranty for 6 Months.

Still, I reached Nokia Service Center and the technician did not find any problem with the mobile though I was facing real issues. And, ended up telling me there is a physical damaged and the warranty cannot be claimed when there was no such wear and tear sign or visible damage. Phone is brand new and not even two months old; I purchased this phone for the long-term usage and two months impact is making me real disappointed. At this situation, I would demand for either Full Refund or Replacement for Lumia with Double Check on the quality.

Regards,
Madhu Keshava S.
+[protected]

RESTART AND SUDDEN DEATH PROBLEM IN NOKIA LUMIA 720
hi ppl check out this link for restart problems in lumia 720.....it is dead suddenly often....many users complain about it..........

http://discussions.nokia.com/t5/Nokia-Lumia/Nokia-Lumia-720-sudden-death/td-p/18...⇄

if current users find same problem,kindly post about it and let it be useful for others to decide about getting this mobile :)

thank you

I HAD PURCHASED NOKIA ASHA 200 MOBILE SET ON 29.9.2013 FROM LUCKNOW. WITHIN A MONTH IT WAS INTIMATED BY NOKIA THAT THIS MODEL WAS HAVING SOME DEFECT AND SHOULD BE BROUGHT TO THEIR CARE CENTRE. WHEN IT WAS TAKEN SOME REPAIR WAS DONE AND RETURNED. BUT WITHIN NEXT WEEK IT'S SCREEN GOT DUSTY AND WAS TAKEN TO NOKIA CARE CENTRE AND THEY CLEANED THE SAME AND RETURNED AFTER AN HOUR;. NO PAPER FOR THIS SERVICE WAS GIVEN TO ME. BUT THIS PROBLEM RE-OCCURED AGAIN AND AGAIN EVERY 10/12 DAYS AND GOT SCREEN CLEANED WITHOUT ISSUING ANY JOB CARD NO. DURING THIS PROCESS THE SIM CARD HOLDER GOT SOME DEFECT AND ON ENQUIRY IT WAS INTIMATED THAT THIS IS A MINOR JOB AND WILL NOT HAVE ANY EFFECT ON THE WORKING OF SET AND WILL BE REPAIRED LATER. LAST VISIT WAS ON 7.5.2013 AT LUCKNOW NOKIA CARE AND WITHIN A WEEK PROBLEL AGAIN CAME UP. IT WAS SHOWN TO ALLAHABAD NOKIA CARE AT CIVIL LINES WHO REFUSED TO ACCEPT IT AND ALSO INTIMATED THAT THIS SET'S SIM HOLDER IS DAMAGED.

THE MATTER WAS INTIMATED TO NOKIA COMPLAINT CENTRE THROUGH MAIL ON 13TH MAY 2013 FOR REPLACEMENT OF SET BUT SO FAR WITHOUT ANY PROPER RESPONSE AND THE RESPONSIBILITY FOR DEFECT OF SIM CARD HOLDER IS ALSO BEING THROWN ON ME ! THIS REALLY A VERY POOR STATE OF AFFAIR AT NOKIA AS EVEN IN 17 DAYS NO PROPER REPLY HAS BEEN RECEIVED AND ONLY REPLY TO MY MORE THAN 7 E-MAILS MAILS ARE - THE MATTER IS UNDER PROCESS BY BACKEND TEAM AND WILL BE SORTED OUT SHORTLY. ONLY GOD KNOW WHEN THIS 'SHORTLY' WILL END. VERY POOR RATHER TOTALLY INEFFECTIVE 'AFTER SALES SERVICE OF NOKIA'

B BHUSHAN
[protected]

Dear Sir/Madam,
I am K. Debbarma from Agartala,Tripura I'm purchase NOKIA Asha 311, I lost my mobile phone on 20 May 2013 from Banamalipur, Agartala, Tripura West. Please block it or what's the process to block it to avoid wrong use.

Model : Nokia Asha 311
IMEI Number : [protected]
Purchase Date : 25/11/2012

My self Avadhoot Patil, I had given my Mobile Nokia C6 At service center Borivali (W) on 17th April 2013 because of some slider problem.

The faulty part was Replaced with the New one. Now on 24th May 2013 again there was some slider problem. I went same to Nokia service center Borivali (W) and now these guys a unwilling to take any responsibility for Replaced Part.

Also I want to know where I have to lodge the complaint so that the necessary action should be imposed by the Nokia Upper level officials in this regards.

My complaint is against Nokia Care Centre, Shop No 8, Rameshwar Tower, Besides Gokhale School, Shimpoli Road, Borivali West, Mumbai - 400092

I, MOHAMMED YASAR NAYEEM, contact No: [protected], I have purchased NOKIA C6-00 mobile on the date[protected]. my mobile holding IMEI:[protected] black hand set with one year warranty. in spite of buying the mobile i have used the mobile sparingly and i have extended my mobile warranty on the date[protected] by paying RS. 500/- to the GLOBAL CELL WORLD authorized NOKIA service Centre , 16-11-19/11, 1st floor , Saleem Nagar Malakpet, HYDERABAD-36 ph.[protected]. and my warranty reference number is GIN[protected]. and my warranty ends in the month of July 2013.
Since January 2013 i am facing a lot of problems by this mobile and i have submitted my mobile at the global cell world many time since January and i am facing same problems repeatedly and fed up with the service since January .i have submitted my mobile 8-10 times and Nokia Service Centre is not solving my problem. They are wasting my money and my precious time. i have made several calls to the customer care line they are not responding to my complaint and each time i call them they say the same repeated answer that our backend team will call you in 48hrs, 72hrs , but from them also i did not get any proper response they are saying that it is not in our purview to say anything . they have given me a complaint number 1-[protected] and my present job sheet number is[protected]/130430/50 i said them to replace my mobile. I have bought my mobile for RS 12000/- and if it does not for proper 1 year or 2 years why to launch such mobile which you cant repair at all. now i am having warranty period they will do service at free of cost and after the warranty period they will charge, i have bought mobile if it doesn't work properly for 2 years properly why to launch such defective pieces to the market.every time they repaired my mobile and they handed over me my mobile i was founding the same repeated problems every time i receive my mobile and i was found that the problem was repeating and for my surprise my mobile battery was also getting heat. As i informed you before and also on the mobile that it was the last time i am going to Nokia Care Center for collecting the mobile. I was very disappointed by your repeated failure of the service since from last month that is[protected] i submitted my mobile i was not given the status of my mobile . they are saying that it is not in our purview to say any thing since 6 months i am not having my mobile near me it is there at the Nokia Care Centre . Above that i have sent mail to the Nokia care that is to [protected]@nokia.com they are also not solving my problem.please take a serious action.

On[protected] purchased x2-02 nokia withe bill no. 1801, switching off automatically whenever the camera is switched on from the month of April 2013, i.e. still under warranty, approached thee authorized service centre "Sri Sri Marketers, Hanamkonda - Authorized Service Centre of Nokia mobiles who took Rs.550/- and repaired, but with out bill, thee next day, i.e.[protected] it started giving thee same problem again, i have approached thee technical manager of thee care centre and
explained thee whole problem who got it rectified vide bill 6829, return thee mobile on 28the, but again on 29the thee same problem recurred and thee care centre couldn't rectify thee problem, thee
manual job sheet no. is 47343 dated[protected]. Earlier thee personnel of thee care centre prepared any job sheet, but upon insisting he has prepared thee online job sheet no.[protected]/130514/6 on[protected] and mentioned thee problem as "Liquid Damage" by showing job warranty as "no", theis has been done intentionally, so that the company will not replace the handset, he did it intentionally since i have questioned him for taking money to repair the handset when still it is under warranty. I have already brought this to the notice of the Nokia Customer Care centre and the complaint no. is1-[protected], but without any proper response. Proper directions may be given either to the company or the shop owner to replace the entire handset and do justice to me.

HI,

I had a bad experience with the Nokia Care center , I am having the NOKIA E-72 mobile handset, It was having the issue with the panel and it was getting hang frequently, I have given it to to Nokia care center, and asked them to change the panel, the person who was in charge for this was not available there,I submitted the phone over there with job sheet number[protected]/130525/54. They said they will call me , but they didn't called me, I called up and asked about the status, Do you know what the answer was given to me ,that thy don't have the panel available in the nokia care center|||||. and it would take 5 to 6 days to get that. Is this the service that nokia provide to their customer. As I Can say that Pune is the big place and how thy cannot have the parts i agree if they don't have , then why it should take a week around to get that ,Is this the Service they provide to Customer????

Regards,
Gajanan

+91 [protected]

RESPECTED CONCERNED AUTHORITY
MY RED COLOUR NOKIA E63 MOBILE PHONE CARRYING SIM CARD NO; [protected]
HAS BEEN STOLEN AROUND 9:00PM ON 22nd MAY 2013, FROM AJAY NAGAR CROSSING
PIN:700094
I REQUEST YOU TO KINDLY TRACK DOWN THE CELL PHONE
COOPERATION EXPECTED
THANKING YOU

SINCERELY
Dhruba Prasad Bakshi Goswami
[protected]
E-44, SANMILANI PARK
CHAK GARIYA
KOLKATA-700075

I have purchased 1 NOKIA C6 hand set mobile for Rs.10.600/ from SHANTI MERCHANDISE,SUNNY TOWER,SHOP # 4,SEVOKE ROAD, SILIGURI six moths back, Now my hand set went out of order on 05/04/2013 and I submitted to same shop as it was under warranty but I have visited several times to get back my set till date I have not got my set.Now they are replacing it with NOKIA 603 as it cost only Rs.7600/ without any more feature and this set is not acceptable to me.
I have contacted customer care centre 100 times but I did"nt get positive response from there end and the said service centre is behaving very rudely and they are asking me to go to consumer court.
My humble request to you to help me get my set or refund my money back.
Bikram Adhikary
[protected]